Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey have replied that they will be refunding my money for both the accounts and the cancellation feeI have not yet received it but I do have an email stating they are doing it in writingShould I not receive these refunds, in a timely manner I will re-open the caseThank you for your help.
Sincerely,
*** ***

We received the member's concerns in regards to the account and reaching lifetimeIn order to resolve the member's concerns, please have the member contact our Corporate Affairs Group at ###-###-#### for assistanceWe'll be more than happy to get the concerns resolved.Please let us know if you
have additional questionsHave a great day! Sincerely,Flo G***Corporate Affairs

I called the member and left her a voicemail to please contact us in Corporate Affairs so we can try and resolve the technical issues she is havingWe will certainly give her time credit to replace the time her app has not been working correctly. Sincerely,Nikki C.Corporate Affairs

We received the member's request for a refundWeight Watchers site allows the member to review siprocess along with Terms and ConditionsThe member is unable to continue with siif terms are not reviewed and signed off onThe membership is a self-managed program with member
responsibility to cancelIf cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of siperhaps did not review the terms and conditionsWe value each of our members, therefore will issue a maximum six month refund of $In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

We received the member's request for a refundWe issued an additional refund back to card on fileIf this is incorrect, please have the member contact Corporate Affairs at ###-###-####A case has been created, and any Corporate Affairs Team Member will be able to assist.Please let us know if you
need further assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundWe have cancelled the member's account and issued a refund for $The member should see the refund back on their card within to business days. We apologize for any inconveniencePlease let us know if you have any
questions.Have a great day!Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I appreciate WW reaching out and apologizing, I still don't accept their lack of action or refusal to take responsibility in this matter Their form was deliberately vague, obtuse, misleading and frankly advertising The promotion was actually a large part of my decision to join WW in the first place Simply saying they use a 3rd party to fulfill the reward cards does not free them from responsibility to rectify the situation Especially in light of the past and current attitude of WW reps of "too bad you aren't happy....deal with it" I regret ever signing up for their services/product Their focus is to improve the health and lives of people What I have experienced is just the opposite...they don't care about clients/customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reached out to ** *** asking her to contact our Corporate Affairs group so we can resolve the situation. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's concernsWe apologize the member did not identify she applied through an App that's not managed by Weight Watchers.Weight Watchers was able to provide a refund for total amountThe refund takes up to to
business days due to the member's Financial Institution processing. We apologize for the member's inconveniencePlease let us know if you have further questions. Sincerely,*** ***Corporate Affairs

I left a voicemail for *** *** to contact our Corporate Affairs groupIt seems he misunderstood the membership he signed up for and it seems our Customer Service representative was not very clear in explaining it to him, so we understand his frustration and look forward to visiting with
him. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI called and they resolved my issue immediately Thanks Revdex.com!!!
Sincerely,
*** ***

We received the member's requestDue to the member's multiple request, we need to speak directly with the member for clarificationPlease have the member contact Corporate Affairs at ***A case has been created, if I'm not available, any Corporate Affairs Representative can assist and
apply the appropriate refund.Sincerely, Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so very much for your help in resolving this matter They have issued the refund requested
Sincerely,
*** ***

We received the member's complaintUpon member contact, the refund of $was issued due to cancellationThe communication to all members is, the refund takes to business days to be applied back on cardThis is based on each individuals Financial Institution.Please let us know if you have
further questionsHave a great day! Sincerely,Florence G***Corporate Affairs

I spoke with *** *** and asked her to forward to me her sent email with the submission form showing the sent date so we can determine if she was denied erroneously or not. Sincerely,*** **Corporate AffairsWeight Watchers International, inc

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a six month refund. Weight Watchers Terms and Conditions were provided to the member prior to signup of which the member authorizedHowever, as a courtesy, the refund has been issued for $to
the member's card on file.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My initial attempt to contact them was through their website ***They still have not attempted to contact me regarding this issueI've attached a picture of what was foundThey should have my email and phone numberI'd like to keep this case open until resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** MATTER HAS NOT BEEN RESOLVED - WEIGHT WATCHERS RESPONSE IS TO have the member send a copy of the latest email to *** for review? Once received, our Global Support Team will follow the process for unsubscribing. First I am not a member. I am sending the attached as well as other screen shots of emails to the address that weight watchers instructed me to: [email protected]