Coover Trucking, Inc.

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundThe member received a refund on 9/**/However, we're currently attempting to inquire if member would like to rejoin the program.We apologize for the inconveniencePlease let us know if you
need further assistance.Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Weight Watchers received the member's request for a refundThe subscription purchased was for a recurring program with account to be debitedOur policy states, must call to cancelOnce a member cancelled, we issue a confirmation numberWe will be more than happy to issue refund
requested. We issued a refund for the account of *** ***In order to issue a refund for the daughter, please provide the daughter's name or information so we can apply a refund.We look forward to resolving the issueHave a great day! Sincerely, Flo G***Corporate Affairs

We received the member's refund requestWe issued the refund for an additional $on April ***The member should see the refund within to business days.Please let us know if you need further assistanceHave a great day! Sincerely, Flo G***Corporate Affairs

I left voicemails yesterday and today asking *** *** to contact our Corporate Affairs groupWe will explain that charge did not fully go through and should have shown only as "Pending" at her bankIt would normally fall off automatically within a few days, but we released the hold yesterday to
speed up the process.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already submitted the receipt to "***" on 8/**/and I have received no response to dateI was directed to *** by a Weight Watchers employee in order to pay for the annual Weight Watchers planI paid the money to "Weight Watchers online" via *** per that employee's instructions as can be viewed via the attached receipt and I have not received the product that I paid forThe seller listed on the receipt is Weight Watchers InternationalOn 8/**/15, a Weight Watchers employee admitted to me that "We have researched your account and found that due to an error between our database and the company that does our billing" and yet they insist that they have not been paidIf this is an issue with the companies that they contract to do their billing with then it needs to be taken up with those companies as opposed to denying a customer the product that they paid for or a refund for their purchaseI would like a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Weight Watchers received the member's request for a refundWe're sorry to hear about the member's experienceOur terms and conditions are very descriptive upon member siand cancellationWeight Watchers does not have the ability to monitor a member's subscription nor their financial
information which is an indicator their account is still being chargedWe have already applied a three-month refundWe will apply another three months courtesy refund which is the maximum any member receives due to member responsibility. Please let us know if you have further questionsHave a wonderful day! SincerelyFlo G***Corporate Affairs

I spoke with the memberExplained there must have been a misunderstanding as the Monthly Pass membership could have been set to cancel after the three months but only the Online membership was cancelledI apologized for the confusion, cancelled the Monthly Pass and credited the four charges for a
total of $179.80. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's concernsOn May ***, spoke with member, acknowledged concerns and notated account (see below) by applying a 30-day Time Credit.We're not sure if this is a follor the member is requesting a different resolutionPlease feel free to contact Corporate Affairs with additional questions.Notes on 5/*/16-Due to issue within system, added 30-day TCreditFlo (Corp Affrs) We thank you again for contacting Weight Watchers Corporate AffairsHave a great day! Sincerely,Flo G***Corporate Affairs

I left a voicemail for *** *** to contact our Corporate Affairs groupWe will apologize Customer Service did not escalate this case and will offer a resolution regarding the promotion offer. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, they say that the program site changed Dec*, but in fact that was the second time it changed in less than a monthSo they liedSecondly, the site still does not work and it's impossible to useAfter taking all the time it requires to fill in the days "points" it wipes everything out, or it doubles the points all of a sudden, and it wipes out yesterdays points, but not the day before that points.It's random and it's very frustrating for someone who has paid to use their siteThey have over 35,people who have written in complaining and they are not doing anything about itThey will not give a date to anyone that is the date for it to be fixedAll they ever do is say they are sorry and they are working on itReally, this is a travesty for their clientsThey should not take money for this site until it worksThat's what I want - they need to step up and do more than say they are sorry - they need to refund thousands of people their money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's request for a refundA refund was issued on May *** in the amount of $along with the cancellation of the accountThe member should see the refund within to business days.Please let us know if you have further questionsHave a great day! Sincerely,Flo
G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while the customer representative was very polite, I don't think weight watchers is taking all these complaints of unauthorized charges seriouslyWe had to have the debit reserved by our bank, so what the responder says she offered - to activate the account and refund - was not really on the table because our bank already returned the unauthorized debitI do believe that as a weight loss program, WW is greatAs for an honest business, with processes/ systems/ communications that are upfront and not deceitful, I don't see thatMy husband doesn't want to do business with WW anymore because he does not want to give this company his credit cardHe would be willing to work with them if he can pay by check or cashHe doesn't want to be checking our transaction history every month to see if there's an unauthorized charge, and I can't argue with thatIf the WW rep has a solution to this, I will be glad to discuss this with my husband
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business in reference called me today, 7/*/to confirm that they have received and reviewed documents that I emailed to them 7/*/2017, as requestedI have been informed by them that I will receive a follow up call from them next week
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved if and when I receive my refund, and if my account is not charged again next monthIf it is charged again next month, I will bring legal action against Weight Watchers
Sincerely,
*** ***

Weight Watchers received the member's request for refundThroughout the research via emails or phones, our records do not show contact from the member requesting cancellation until May of Our policy within our organization, once a member cancels, a confirmation is given for their records as
well as for Weight WatchersThe member was unable to provide at the time of complaint.Weight Watchers values each and every memberPer the member's request, we have cancelled the account and issued a six month refund for $269.70, which the member will see within to business days.Again, we apologize for any inconvenience and we would like to see the member participate in our program in the futureHave a great day! Sincerely,Flo G***Corporate Affairs

I left a voicemail for ** *** to contact our Corporate Affairs group so we can assist with her log in issues and properly compensate her for all the trouble and not having access to her account for three weeks. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I find it very insulting that weight watchers has not only sent the exact same response, which demonstrates this company's stance on customer service, but additionally, the representative has chosen to insult me by calling into question my reading abilities.As I stated before, The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not. There is no place on the website which black-letters any of these things and it is misleading to consumers; not because of consumer's lack of ability to read, but rather WW's inability to create a transparent website which letters to consumers exactly what they can and can not expect in each package.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have tried contacting the business using the number provided in their original response and in my voicemailI've been on hold for 30+ minutes with no one answeringThis is ridiculousI want to be fully compensated for my troublesThis is the worst experience I've ever had
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***