Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Weight Watchers told me a month ago that they would refund me, and they didn't do itAfter my complaint to the Revdex.com they again have told me that they will refund my moneyI will consider my complaint resolved when that refund is credited back to my bank accountUntil then, I consider the matter unresolved.
Sincerely,
*** ***

Thank you for contacting Weight WatchersWe received the member's refund requestOur records show a refund was issued on 1/**/for $84.90. We have reached out to the member to return our call to review this information. Please let us know if you have further questionsHave a wonderful
day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request to be unsubscribed from emails and newslettersWe apologize the member is still showing in our databaseWe submitted information to our Global Support team to ensure information is scrubbed from all Marketing options.Again, we apologize for any
inconvenienceHave a great day! Sincerely,Flo G***Corporate Affairs

I left *** *** a voicemail apologizing for the issue and assuring him we will do everything we can to get this issue resolved and get him completely unsubscribed from our emailsAlso gave him our phone number in Corporate Affairs for any questions or concerns he may have. Sincerely,Nikki C.Corporate Affairs

I left a message for the member to contact our Corporate Affairs groupWe will need to ask a few questions and can get this issue resolved. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's request for a refundThe subscription purchased was for a recurring program with account to be debitedOur policy states, must call to cancelOnce a member cancelled, we issue a confirmation numberWe will be more than happy to issue refund
requested. We issued a refund for the account of *** ***In order to issue a refund for the daughter, please provide the daughter's name or information so we can apply a refund.We look forward to resolving the issueHave a great day! Sincerely, Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey have replied that they will be refunding my money for both the accounts and the cancellation feeI have not yet received it but I do have an email stating they are doing it in writingShould I not receive these refunds, in a timely manner I will re-open the caseThank you for your help.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Additionally, I would like to state that Weight Watchers was very responsive and resolved the issue I was having with my account. "Nikki" a Corporate Affairs Representative, was most helpful and resolved the issue with the account. She was most understanding, apologetic and professional.
Sincerely,
*** ***

Thank you for contacting Weight Watchers. We apologize for the inconvenience for cancelling your subscription account. The account has been cancelled "end today" and a refund in the amount of $has been applied to your account (this is month billing) Feel free to contact
us with further questions. Weight Watchers Customer Support

I have left a voicemail for *** *** to contact our Resolution DepartmentWe will explain how this happened, apologize for it and make things right for her.Sincerely,Nikki C.*** *** *** ***
*** ***
*** *** *** ***

We have received the customer's request for a refundIn regards to Weight Watchers Monthly Pass, when a member cancels during current subscription month account is terminated.In accordance with the Monthly Pass Subscription Agreement, the individual subscriber is responsible for the terms of their
subscription including the price plan under which they are billed and for canceling the their account.We value each of our members and have applied a courtesy refund for $to the member's account. The member will see credit applied on debit or credit card within to business days.Please let us know if you need further assistance.Sincerely,*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is MY THIRD COMPLAINT filing with the Revdex.com with reference to Weight Watchers and their email advertisingI signed up years ago with their program at the Baldwin, NY locationSoon after I discontinued my membership (chose not to renew) and I still received the email communicationsI asked personnel at the Baldwin location if my email address could be removed and I was told that was done by corporateEvery time I go online to the Weight Watchers website (through the email received) to unsubscribe, it never does complete the processI tried calling to have my email removed and the Weight Watchers personnel would not remove it unless I gave them a ton of personal informationWith each Revdex.com complaint filing the Weight Watchers reply was that the emails will stop soonWell, I waited over a month and they are still coming!! I want action taken now! This is harassment in the form of email media! I have all the emails received in my spam inbox for verification. I believe I should be entitled to some type of compensation! How hard is it to remove one email when given as much time as Weight Watchers has had?
Sincerely,
*** ***

Weight Watchers received the member's request for a refundWe left the member a voicemail as we will need to speak directly to obtain proof of purchase for programOnce received, we'll be more than happy to issue the refund.Please let us know if you have further questionsHave a great
day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received the member's refund requestOur records show a refund for $was issued on 4/*/The member should see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

I spoke with the member and explained her last charge was on February *** for the membership valid beginning on March ***She called on March *** to cancel so technically she was already into that valid month*** *** understood and we refunded the February *** billing. Nikki
C.Corporate AffairsWeight Watchers International, Inc

We received the member's complaintThe magazine subscription was cancelled on 4/**/The member was receiving the magazine as a complimentary of which no refund is issued.Please let us know if we can be of further assistanceHave a great day! Sincerely,Flo G*** Corporate Affairs

Weight Watchers received the member's complaintFirst, we apologize the member did not receive her code for the Fitbit promotionCorporate Affairs has provided the member with both code and the link to register for the Fitbit promotional offer.Please let us know if you have further questions or
concernsHave a wonderful day!Sincerely,Flo G***Corporate Affairs

I left a voicemail for ** *** to contact our Corporate Affairs group so we can assist with her log in issues and properly compensate her for all the trouble and not having access to her account for three weeks. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc