Coover Trucking, Inc.

Thank you for contacting Weight Watchers Corporate AffairsWe received *** ***'s 2nd request for a refundUpon the member's sivia ***, any funds are to be refunded by ***However, because we value each of our members, as a courtesy, we're issuing a refund check to be sent to the memberThe check can take approximately to weeks to receive. Please let us know if we can be of further assistance.Sincerely,Flo G***Corporate Affairs

Weight Watchers values our customers and have made efforts to ensure our customers understand our products and what they are purchasing We do not access or monitor individual accounts and therefore had no way of knowing that *** *** had overlapping subscriber accountsIn accordance with
our Subscription Agreement, the individual subscriber is responsible for making choices concerning subscription options, including selecting the billing plan and cancelling the account when it is no longer in use.*** *** was given a maximum courtesy refund of month of charges for each accountThe case has been reviewed and is now closed. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's request for a refundMessages were left to identify if member wanted a check or refund via card on fileOne month had already been issued and an additional refund for $has been issued to card on file.Please let us know if you have further questions or concernsHave a great day! Sincerely,Flo G***Corporate Affairs

Lifetime etools are provided at the time of weigh in if the Lifetime member is no more than lbs over goal weight. Staff members are not aware of who has Lifetime etools accounts and who does not so occasionally a member may need to ask for a code As a courtesy $has been credited
back to the credit card on fileThe member will see the credit in three to five business days The member was informed by a Customer Service representative on 10/*/of the next bill date of 10/**/unless a new code is entered before that date. Nikki C.Corporate Affairs

We received the member's complaintThe magazine subscription was cancelled on 4/**/The member was receiving the magazine as a complimentary of which no refund is issued.Please let us know if we can be of further assistanceHave a great day! Sincerely,Flo G*** Corporate Affairs

Thank you for contacting Weight Watchers in regards to unsubscribe requestWe're sorry *** *** is still receiving information from Weight WatchersWe've applied information within all of our platforms through our Global Support TeamThe process can take up to seven business to process.Please
feel free to contact us if you should have further questionsHave a great day! Sincerely,*** ***Corporate Affairs

We received the member's request for a refundWe reviewed the member's contact where information was provided on cancellation policyCorporate Affairs did review the member's concern and apologize for the information not being forwarded to our team for further review.We issued a courtesy refund
for $to the member's account of which should be applied within to business daysPlease let us know if you need further assistance.Have a wonderful day!Sincerely,*** ***Corporate Affairs

I called ** *** and explained Corporate Affairs did refund months of charges back in FebruaryI apologized as it did not appear we called her about itShe will check her credit card to verify the refund. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers received the member's request for a refundWe've researched all of our resources to identify if a request to cancel was submitted and unfortunately, we were unable to locate. We value each of our members and have cancelled the member's accountWe have also applied a refund for
$of which will be applied in to business days.Please let us know if you have further questions or concernsHave a wonderful day! Sincerely,Flo G***Corporate Affairs

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Weight Watchers is still charging my account $no refund given Still insisting that I "get a new card" even though I have NO other problems with this card and that would require many changes to my persona finances. I am NOT available via Phone during the hours of 7am-330pm as I work inside a NYS prison and cell phones are not allowed inside IT is a fireable offense WW can email me... thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's request to be unsubscribedWe have submitted email address to our Global Support to removeThe process takes several days to successfully remove. We apologize to the member for the inconvenience and have expedited the concerns. Please let us know if you have any
further questions or concernsHave a great day! *** ***Corporate Affairs

Here at Weight Watchers we value each and every memberEach individual subscriber is responsible for the terms of their subscription.Weight Watchers is not authorized to access or monitor individual accounts in order to determine non-usageWe evaluate eligibility for refunds on the basis of when
the cancellation was sentDue to the terms, the member is not eligible for any additional refund.Please let us know if we can be of further assistance.Sincerely,Flo G***Corporate Affairs

We received the member's response in regards to a "points" reward systemWeight Watchers International does not offer this programHowever, the member is located in a locally owned (franchise) area where apparently a program was setup. The member's magazine subscription has been cancelled and due to a "rewards" program, no compensation is being offered by Weight Watchers InternationalThe member can return to a meeting in Arizona to voice the concerns.Please let us know if you have further questionsHave a great day! Sincerely,Flo G***Corporate Affairs

Weight Watchers values our customers and have made efforts to ensure our customers understand our products and what they are purchasing We do not access or monitor individual accounts and therefore had no way of knowing that *** *** had overlapping subscriber accountsIn accordance with
our Subscription Agreement, the individual subscriber is responsible for making choices concerning subscription options, including selecting the billing plan and cancelling the account when it is no longer in use.*** *** was given a maximum courtesy refund of month of charges for each accountThe case has been reviewed and is now closed. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received the member's request for a refundThe member was informed at the time of contact a refund of $was being issuedThe refund takes up to to business days to be applied to member's account.Please let us know if you have further questionsHave a great day! Sincerely,***
***Corporate Affairs

I left a voicemail and sent ** *** an email expressing our regrets that she is so dissatisfied with the programI explained that what Customer Service said is correct, we do not refund due to non-usage, as it states in the Terms and ConditionsHowever, as a gesture of good will, we have honored
** ***’s requested refund of two months.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

We received the member's request for a refundWe issued an additional refund back to card on fileIf this is incorrect, please have the member contact Corporate Affairs at ###-###-####A case has been created, and any Corporate Affairs Team Member will be able to assist.Please let us know if you
need further assistanceHave a great day! Sincerely,Flo G***Corporate Affairs

We received the member's concerns in regards to the account and reaching lifetimeIn order to resolve the member's concerns, please have the member contact our Corporate Affairs Group at ###-###-#### for assistanceWe'll be more than happy to get the concerns resolved.Please let us know if you
have additional questionsHave a great day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundWe have cancelled the member's account and issued a refund for $The member should see the refund back on their card within to business days. We apologize for any inconveniencePlease let us know if you have any
questions.Have a great day!Sincerely,Flo G***Corporate Affairs