Coover Trucking, Inc.

We received the member's request for a refund. Upon sign-up, our guidelines must be reviewed and signed by every member. Our subscription program states a 15-day billing process but will extend services for 30 days.We apologize if the member did not review those guidelines of which are printed in...

multiple pages throughout our site and at time of sign-up. We'll more than happy to send the member a copy of those guidelines.Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the members complaint in regards to requesting a refund. We apologize but the consumer currently is a Registered User and not a Member for the Weight Watchers program. The consumer has not been billed through Weight...

Watchers because she went through the [redacted] application. If the member is requesting a refund, she'll need to go through [redacted]. If the consumer's billing is showing the amount was charged by Weight Watchers, she can submit the statement to [redacted] for review. Please let us know if you need further assistance. Have a great day!Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I left a voicemail for [redacted] offering three months of membership on us. Asked her to contact our Corporate Affairs group if interested. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

I have left a voicemail for [redacted] to contact our Corporate Affairs group. Will thank him for taking a screen shot of the incorrect pricing and let him know we have it. Will ask the approximate date and time the screen shot was taken so we can investigate. Will give [redacted] a courtesy...

offer.  Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

We value the member and see a Lifetime member. We issued a refund for $44.95 which the member should see within 3 to 5 business days.Please let us know if you need further assistance. Have a great day. Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We received the member's request for refund. First and foremost, let me apologize on behalf of Weight Watchers. This is not how we want any member to experience Weight Watchers. We researched the communication on the Promotion and issued each, Susan and David a refund for $76.56. Both members...

should receive their check within two to four weeks. Again, we apologize for the inconvenience. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

I've left a voicemail for [redacted] to please contact the Resolution Department. It appears she was not made aware that her membership is a commitment plan and what all that entails. We will explain what happened and resolve the issue for her.Sincerely,NikkiSenior Member Support...

Specialistresolution DepartmentWeight Watchers International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There has apparently been some confusion. I did not place a new complaint against Weight Watchers. I simply requested that the original case remain open until I received my refund, which I have. I appreciate that Weight Watchers issued me a refund. However, the most recent "update" from Weight Watchers, in addition to accusing me of filing a fraudulent second complaint, exactly the same as the first, suggests that in the conversation I had with their agent, Erica, I needed to be educated on "how the program works for nursing mothers." It seems as though Weight Watchers contends that my issues and concerns have all stemmed from my own inability to understand how the program works. I understand the program well, I understand the needs of nursing mothers, and I maintain that it was not "user error" but an issue on Weight Watcher's end that resulted in my not being issued the correct number of daily SmartPoints throughout my early months on the program. Please note the variety/inconsistency of explanations I was given by Weight Watcher's customer service personnel. I would like to close this case, but for the record, it is unacceptable to accuse me of both fraud and of carelessness/ignorance in my approach to my weight loss as a nursing mother.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with Flo as noted above.  She indicated she would speak to her manager to see if she could do more than what was noted above. I have not heard back from her. My only options were to to accept or reject. Since the timeframe allowed to respond to Revdex.com was 6 days, I have to select "reject".
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns in regards to program registration. Every member must review the Terms and Conditions upon signup of the program. The program stated to try the program for three-months at the promotional price. The members...

have an option to discontinue the program whenever they like. Weight Watchers has never had a try-it program and if it doesn't work, we refund you.We apologize if the member upon signup did not thoroughly review our Terms and Conditions.Please let us know if you have questions or concerns. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

We reached out twice today to [redacted] by phone but were not able to leave a voicemail, so we have emailed her asking her to contact our Corporate Affairs group at her earliest convenience so we can resolve this issue. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

We received the member's request for an additional refund. We made an attempt to contact member to review some additional information in regards to her achievement. Upon the member's contact, we can determine an additional refund.Please feel free to have the member contact our Corporate Affairs Group at [redacted] for assistance.We thank you again for contacting Weight Watchers. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers. We received the member's request for refund. Member's refund was applied on 3/*/16 for $19.95. Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We've made several attempts to contact [redacted] to speak directly with her. A refund has been issued. If the member is wanting to setup a Weight Watchers account, please have her contact me directly, so we can resolve her concern. My contact number is ###-###-####. Thanks, Flo G[redacted]Corporate Affairs

We received the member's request for a refund due to cancelling in December, 2015. We apologize the cancellation was not processed. A refund for $79.80 has been issued back to the card on file. The member should see the refund within 3 to 5 business days. Again, we apologize for any...

inconvenience. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business in reference called me today, 7/*/2017 to confirm that they have received and reviewed documents that I emailed to them 7/*/2017, as requested. I have been informed by them that I will receive a follow up call from them next week.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I left [redacted] a voicemail apologizing for the issue and assuring him we will do everything we can to get this issue resolved and get him completely unsubscribed from our emails. Also gave him our phone number in Corporate Affairs for any questions or concerns he may have. Sincerely,Nikki C.Corporate Affairs