Coover Trucking, Inc.

Weight Watchers understands the member will not accept until she sees the refund back into the account. Please let us know if you have further questions. Have a great day! Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while the customer representative was very polite, I don't think weight watchers is taking all these complaints of unauthorized charges seriously. We had to have the debit reserved by our bank, so what the responder says she offered - to activate the account and refund - was not really on the table because our bank already returned the unauthorized debit. I do believe that as a weight loss program, WW is great. As for an honest business, with processes/ systems/ communications that are upfront and not deceitful, I don't see that. My husband doesn't want to do business with WW anymore because he does not want to give this company his credit card. He would be willing to work with them if he can pay by check or cash. He doesn't want to be checking our transaction history every month to see if there's an unauthorized charge, and I can't argue with that. If the WW rep has a solution to this, I will be glad to discuss this with my husband.
Sincerely,
[redacted]

Weight Watchers received the member's complaint in regards to charges for the program. We have reached out to the member to contact Weight Watchers so we can locate an account. We're unable to locate via email or phone number. Upon the member's contact, we will review and apply refund as requested. Please let us know if you have further questions or concerns. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

A Corporate Affairs Agent reached out to the member yesterday. The member will be forwarding to us the cancellation email received for resolution of this issue. Nikki C.Corporate Affairs

We received the member's information in regards to her request. We've made attempts to contact member to move to attending meetings but have not received a response. We've created a case and provided member with our contact information for a resolution. Our contact information for our Corporate...

Affairs Group is ###-###-####.Please let us know if you have further questions or concerns. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's complaint in regards to still receiving emails. We apologize as it appears his email may be attached to other Marketing Campaigns. We have made sure he was unsubscribed. We've forwarded to another Support Team to assist in making sure emails are ceased.We apologize for the...

inconvenience. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The representative was extremely helpful and understanding. Throughout the whole experience the customer service was great with the exception of not getting a return phone call as promised. I will continue to do business with this company and appreciate the quick response and resolution.
Sincerely,
[redacted]

We received the member's response. Please have the member check her Financial statements, all refunds have been issued.Please feel free to let us know if you have further questions. Have a wonderful day!  Sincerely, Flo G[redacted]Corporate Affairs

I called [redacted] and had a very difficult conversation due to a terrible phone connection but with much patience on both sides we were able to get through it. I apologized to [redacted] for his very frustrating experience and made some adjustments to his account to make things...

right. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help!
Sincerely,
[redacted]

Upon contact with [redacted] [redacted], informed member, maximum refund is six months. However, in the conversation, Corporate Affairs indicated, would review with Manager and if not approved, current refund for one year will be the maximum refund. Meaning, if not contacted, no additional refund would be issued.We apologize if the member misunderstood the option for additional refund.Please let us know if you need further assistance. Have a great day! Sincerely,[redacted]Corporate Affairs

We received the member's request for a refund. We reviewed the member's contact where information was provided on cancellation policy. Corporate Affairs did review the member's concern and apologize for the information not being forwarded to our team for further review.We issued a courtesy refund...

for $55.00 to the member's account of which should be applied within 3 to 5 business days. Please let us know if you need further assistance.Have a wonderful day!Sincerely,[redacted]Corporate Affairs

I left a voicemail for this member to call me in Corporate Affairs. I will apologize that the Customer Service representative she spoke with did not properly explain. Customer Service does not have access to the systems necessary to research Lifetime numbers that go back several years. We will be...

more than happy to research her number and send her a new card. She does not need to re-qualify.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's feedback in regards to the concerns with our website and the customer service received. Weight Watchers was experiencing some website issues for several days due to the new program upgrades. We apologize for the inconvenience. The member has cancelled the account, however we will keep the account open through 1/*/2016. We are also issuing a three month refund for $59.85 of which the member will see within 3 to 5 business days.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

We found this member's account was still active with no indication of cancellation attempt. As a courtesy, we cancelled the account and credited 6 months of charges for a total of $269.70 back to the credit card on file. The member should be able to see the funds within 3 to 5 business days. The...

cancellation number for the account is [redacted].I lef[redacted] a voicemail explaining all of this and sent her an email as well.Have a great day! Sincerely,Nikki C.Corporate Affairs

I left a voicemail for the member to please contact me in Corporate Affairs. We will need more information to find out what happened and then provide a resolution. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

I spoke with [redacted] and apologized that our Customer Service team did not properly handle the cancellation of his account. I re-cancelled the account as of today so that [redacted] will not be billed in the future and I gave him the cancellation confirmation number. Sincerely,Nikki...

CCorporate AffairsWeight Watchers International, Inc.

We received the member's request for a one month refund. Based on the time the member request to cancel, a refund would not have been offered. As a courtesy, we issued a refund for $19.95 and gave the member a 30-day Time Credit for if she would like to use the Online program through 2/**/16. The...

member's account has been cancelled and no billing will continue.Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

First and foremost, we would like to extend our apologies on behalf of Weight Watchers International. We're sorry to hear about the member's experience. This is not how we want any member to experience Weight Watchers.Our records show a refund was applied on 2/*/1016 for $19.95 of which the member...

should see within 3 to 5 business days. Please let us know if you have further questions. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for prompt attention.
Sincerely,
[redacted]