Costco

Costco.com currently offers shipping in the United States onlyWe are not able to deliver to PO boxes, APO (military) boxes, FPO (foreign) boxes, freight forwarders, hotels, Costco Warehouses, international addresses, or a few limited geographic areas within the U.S."

Sent: Tuesday, December 13, 12:PMSubject: Re: You have a new message from the Revdex.comHello,I would like Revdex.com know that Costco has reached out to me regarding my complain and provide acceptable solutionThis case can be closed nowThanks for the help!Thanks,***

We apologize for the frustrations [redacted] has been experiencingIt is standard practice for airlines to charge cancel or change penalties once a ticket is purchased, however we may not be fully understanding [redacted] complaintWe’d certainly like to make sure we are being fair and honest and taking proper accountability if we’ve made a mistake [redacted] complaint is being further looked into and we will contact [redacted] to discuss in an effort to fully understand the situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The next day, manager Evan and Robert did very good job and resolve the problem.thank you for getting back to me Sincerely, [redacted] ***

Mr***, I apologize for the difficulty you experienced with your eyeglassesAccording to our records at the warehouse, you were given a refund for your purchase on 7/1/Costco Optical has a 100% satisfaction guaranteeIf the workmanship of your eyeglasses, sunglasses, or contacts is unsatisfactory for any reason, you can return them to us for repair, replacement, or refund Sincerely, Erin S [redacted] Manager

Complaint: [redacted] I am rejecting this response because, it is not clear why my membership was revoked, after I filed a complaint about being called names, and telling a assistant general manager not to apologize to me for rude behaviorI am asking for the reason.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey called and confirmed that the information I had found was correct and that the individual store made a mistake in not providing the service Sincerely, [redacted]

Dear Ms [redacted] , As described in our first response, a "two-step transaction process is used by Costco, as well as other major gasoline retailers, for gasoline transactions that are settled using a PIN based debit card In the first step, when the cardholder initially swipes their debit card and enters a PIN number, Costco will seek a pre-authorization from the card issuing financial institution in the amount of $ This portion of the transaction validates the authenticity of the cardholder and the bank account, and permits the member to pump up to $worth of gasoline The second part of the transaction takes place when the member has finished pumping gasoline At that time a second transaction, the pre-auth complete transaction, is sent to the bank indicating the actual purchase amount The financial institution is to then reverse the initial authorization transaction ($100.00) and post the actual sale amount This process should take place within minutes, but in no event should be longer than a few hours." We have reached out to Visa (who's debit network, Interlink, processed your transaction) to validate that Costco sent the pre-auth complete transaction immediately after you finished pumping gasVisa confirmed that the pre-authorization for $was sent to your credit union on 11/4/at 11:21am, and the pre-auth complete transaction was sent to your credit union on 11/4/at 11:24am, a difference of three minutesSince you stated that the hold remained on the card for multiple hours, it seems your credit union did not reverse the pre-authorization hold immediately upon receiving the pre-auth complete transaction Visa has contacted your credit union to verify they are compliant with Interlink's rules and regulations for PIN based debit card transactions Very truly yours, COSTCO WHOLESALE CORPORATION

Member's concern is being reviewed by the Executive Offices at Citi and they will contact the member directly to discuss their findings

Business has been in contact with the memberBusiness has offered the member trouble shooting, refund and/or an exchange optionsBusiness advised the member we can discuss compensation once resolvedBusiness awaits members decision on options provided

We have advised our member that Costco.com has never carried the Lenovo Ideapad Y17" Touchscreen Laptop The Lenovo Laptop that we sold was not a touchscreen and we have apologized to our member The member was charged for the item that he has received As stated, there was a misprint on our website Please visit http://www.costco.com/terms-and-conditions-of-use.html for information In addition, we have stated the following: Although this purchase is outside of our return policy (see link below) https://customerservice.costco.com/app/answers/detail/a_id/1191/kw/return%20poli...⇄ We would like to make an exception to our return policy and offer our member to return the product Once the item is returned and inspected, we will issue a full refund The member may contact customer service at to request the return Mr [redacted] will need to contact Citibank if he has any questions about his credit card account Thank you

We have reached out to this member on Friday 22nd, Monday 25th, Wednesday 27th, and Friday 29thIt has also been noted in the members order that on Thursday 21st the member called in and a supervisor also resent the Mcafee to the member Please let us know if we can assist any further

Complaint: [redacted] I am rejecting this response because: thank you for willing to take care of the chargeI called your office and leave a voice messageMy original complaint I mean the three fuel I paid by my Costco Cash Card, not paid by my credit cardI don't get any refund so farCould you refund me by check and mail to my address at: [redacted] **, Pasadena,CA,91101-***I always add gas in Costco so I understand the MPG range for my carIand Ishouldn't give that much MPG difference as I add gas on Shell and Chervon as well on the tripThere must be something wrong on the fuel and you should look into thatAnyway thanks for taking care the issue and please send me the refund of these three fuel charge by checkThank you! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Terms and conditions are not disclosed when order was placed, a error did not occur when my order was placed, Costco canceled my order hours after my order was placed and I received a confirmation email with pricing which was reflected on the Costco website I know of no other business that would not honor a price for a product that was advertised on their website Once my purchase was made that contract should be completed This is Costco's issue that caused this problem, and Costco should own up to their issue and take care of the problem in a more appropriate way I am not asking for anything other than what I paid for, own up to your end of the purchase Sincerely, [redacted]

After speaking with Mr [redacted] , here is further information regarding the complaint/concern: Generic Lipitor, Atorvastatin, is available from multiple manufacturersWSt Charles provided pricing on Greenstone which is not a preferred generic and cost $20+ moreEach warehouse orders their own inventory, so each warehouse can carry different manufacturers As previously stated our Costco CMPP (member prescription program) is available to Costco members when a medication is not covered by their insurance and during the period of your deductible or gap in coverageWe'll address this with the pharmacies and also re-educate others going forwardDuring the deductible period and/or donut-hole time-frame, we would not bill the primary insurance and only submit to CMPP Each warehouse runs on their own server and has the ability to communicate to the our central server, which means each warehouse you fill a prescription at would most likely need to be updatedOur online pharmacy services is for our online Pharmacy only, not each warehouseAlso, pricing for medications filled at Costco Online Pharmacy is available online (see link below), but prices are subject to change based upon the specific warehouses inventory https://www.costco.com/pharmacy/drug-results-details-price?storeId=10301&catalog...⇄

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope that the management team at that particular Costco truly does take action to ensure that nothing like what happened to me will ever happen to any other person who shops there.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not want to cancel my membership now I will keep my membership for the time being Sincerely, [redacted] ***

Thank you for bringing this matter to our attention.We apologize for this experience on 7/30.We take these concerns seriously.We are investigating this matter and will be contacting our member for resolution

Called and spoke with Mr [redacted] on the phone (07/21/16), sent him an email providing Costco contact information to call once member receives his Costco Anywhere Visa credit card Costco will assist by refunding his online purchases and charging the correct credit card (Costco Anywhere Visa Card)This will allow Mr [redacted] to receive the reward opportunities from Costco and Citi Mr [redacted] was appreciative of Costco assisting with his concerns

Citi has removed Late/Finance charges for the Auto billing of Mr [redacted] 's Costco membership renewal Costco is processing a credit back to the Citi Visa in the amount of: $ Contacted Mr [redacted] and informed him of completion on (09/14/16)