Costco

Citi has removed Late/Finance charges for the Auto billing of Mr [redacted] 's Costco membership renewal Costco is processing a credit back to the Citi Visa in the amount of: $ Contacted Mr [redacted] and informed him of completion on (09/14/16)

We have reached out to Mr [redacted] to obtain the serial number for his unit and are in contact with the Manufacturer to facilitate the delivery of a replacement filter to Mr [redacted]

This item is outside of the day return policy for appliances, so we are unable to authorize a returnWe confirmed with the carrier this item was delivered on May 24, 2016.Our Costco Appliance Team has never dealt with this member, she has by the looks of it been dealing with concierge as she has been receiving serviceWe are happy to step in and help if she is having any issues with concierge or receiving service

I have received confirmation from American Express ( [redacted] ) that the statement credit of $for our member [redacted] was received and credited, please view below confirmation: At this time the Mr [redacted] complaint is resolved

I was able to get the member's credit card number and apply the $refund to the account I also verified that all fees and interest have been removed I spoke with [redacted] and she is satisfied with the resolution

We made contact with the members husband ( [redacted] ***) on Tuesday10/18/and attempted to resolve the complaintI stated that she would receive a full refund and that we would make accommodations to pick up the sofa which is an extension of our member servicePicking up members merchandise is not necessarily common for us to doWe also made a courtesy follow up phone call to expedite this transaction however we spoke to Mr [redacted] who said he would relay the message and would have [redacted] call us back

I have tried to reach out to the [redacted] and have not had any luckHe might be out of town for the Holiday I wanted to apologize for the service and review options for him to renewHe is currently expired and is the secondary person on the accountHe wanted to be placed as the primary on the account , which we were happy to do f his mom would come down or call the number since she is the primary on the accountHe didn't want to do that so he leftIf you need anymore info please let me know

Complaint: [redacted] I am rejecting this response because: I accept everything except one thingIn their first response, Costco tried stating they refunded $from the first year of membershipI disputed that I never received that, and now they are stating they only refunded $I would like the remaining $refunded, per their agreement in their original response to the Revdex.com I was not satisfied with my Costco experienceThe reason I shopped times was to give them the benefit of the doubt, but Costco failed to meet or exceed my expectationsCostco has a lifetime return policy on everythingAs such, I would like to return my first year's membership and receive the $refund that was promised in the original email Costco sent to the Revdex.com.Sincerely, [redacted]

We did not go to the Wilsonville location, we went to the Salem, Oregon location They denied us using the restroom and buying food from food court Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Costco has researched and confirmed with our supplier that the instructions to attend the attractions for this item were communicatedIf our members are dissatisfied with the item Costco.com products can be returned to any of our more than Costco warehouses worldwide

Dear [redacted] , I sincerely apologize for the miscommunication you received both from one of our Warehouses and our Contact Center Both were incorrect in the response that you received Our rules state in our Member Privileges and Conditions: A free Household Card is available to a Primary or Affiliate Members’ spouse, domestic partner, or anyone over the age of and living at the same addressHousehold Cardholders will be asked to present proof that they live at the same address as either the Primary or Affiliate Member Per your request to the Revdex.com, we will cancel your membership and refund $ You will receive this refund in the US Mail Sincerely, Kim S [redacted]

Thank you for your recent inquiry on behalf of Mr [redacted] We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers Mr [redacted] contacted our Concierge services on 12/27/in regards to distortion on his screen, troubleshooting with one of our agents temporarily resolved the issue Mr [redacted] called back on 12/28/as the issue had come back One of our agents was going to reach out to LG to see if more troubleshooting steps were available but the call with Mr [redacted] dropped for unknown reasons Mr [redacted] then contacted LG directly, they had him do some troubleshooting which did not resolve the issue After calling back in to Costco Concierge Mr [redacted] was informed he would be set up for service, he expressed frustration with the troubleshooting and requested to return the television Costco has a day return policy on televisions and extended the manufacturer's warranty an additional year at no cost to the member At this time Mr [redacted] has been set up for an in home evaluation I hope this response has satisfactorily addressed the Revdex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me Best Regards

We are sorry to hear of the unfortunate incident involving Ms [redacted] vehicleWe investigated this matter and the evidence provided was consistent with a wheel that had been loose for a very short period of time/miles The vehicle had traveled over 5,miles during the months since our serviceWe do not believe this loss was related to our service

We have reached out to Whirlpool and confirmed the member contacted them himselfAn appointment for diagnosis of his refrigerator is set up for 8/We will update accordingly

Mr [redacted] check in at the Ka’anapali Shores was Tuesday April 5thMr [redacted] spoke to Costco Travel on April 6th @ 9:15am PST to report that Ka’anapali Shores had no beach, so he relocated to the Ka’anapali AliiMr [redacted] also stated that Alamo charged him an additional $to upgrade his rental due to not having the full-size car he reserved with us for his pick up at approximately 1pm HST on April 5thWe worked with Ka’anapali Shores and were able to refund Mr [redacted] everything except the car rental, which was utilized Mr [redacted] had stated that he was charged a $upgrade fee for the car rental as his category was not availableWe asked for the invoice/r***ipt from Alamo so that we could address the claim with Alamo and seek a reimbursementNo invoice or r***ipt has been r***ivedMr [redacted] was also requesting that we reimburse the cost he paid to relocate from Ka’anapali Shores to the Ka’anapali AliiSince Mr [redacted] booked directly with Ka’anapali Alii, the reservation information and cost is not available to usWe asked him to send in his hotel r***ipt showing the additional cost for his stay so that we could address that claim as well We’ve been attempting to work with Mr [redacted] in good faith as we understand his short time at Ka’anapali Shores was undesirable, however we are not able to blindly issue refunds for amounts that we have not validatedIn order for us to further address Mr [redacted] requests we need to r***ive all the requested documentation so that we can remedy his complaint appropriately Jared R [redacted] Assistant Reservations Manager Costco Travel - Vacation Packages Department Hawaii/Europe/Caribbean/Costa Rica/Mexico/South Pacific/Domestic

We have reached out to this member to resolve her issueWe will of course refund her membership fees if she is in any way dissatisfied with her executive membership

Complaint: [redacted] I am rejecting this response because: For what product? I don't have a Revdex.com claim with Costco I do with costco.ca though Sincerely, [redacted]

Thank you for your recent inquiry on behalf of [redacted] ***We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers We sincerely apologize for the issue in the refund tender type on order # [redacted] for item # [redacted] - Cartier SS Tank Francaise Men's WatchWe have been working with both Mr***'s bank (CITI) and our payment processor (Chase Paymentech) to locate and reverse this refundThis process can take some time to completeAs to not inconvenience Mr [redacted] further, we will be issuing a him a check for the full refund amount of $3,The check will be mailed this afternoon, April 4th, I hope this response has satisfactorily addressed the Revdex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me Thanks, Tim M [redacted] Operations Manager | Costco.com / Costco.ca | [redacted] [redacted] *

Costco Travel has reached out to Mr [redacted] to advise we are researching his concernI have advised [redacted] that I hope to have a final answer for him sometime during the week of Feb 13th

Complaint: [redacted] I am rejecting this response because: The Costco representatives are not supporting any path of reason I am trying to speak to a department manager and they refuse to accommodate Sincerely, [redacted] ***