Costco

I am sorry to hear that you have had a issue with a price on an item at our locationWhile Costco does not price match items from location to location we do however stay competitive in our marketplaceYour situation is a unique case as the Lakewood location had taken an in-house markdown on an
itemThat markdown was specific for that location as is solely at the discretion of that specific locationThe Huntington Beach location as well as any other Costco location does not have knowledge of other Costco's in-house markdowns, nor do they price match these markdownsThe in-house mark down again is only for that specific location

Dave spoke with our warehouse manager at Wilsonville - even though the Warehouse was not specified by the Customer, it was the closest to customer's home address Costco is a private membership warehouse club and therefore does require a membership to shop at the warehouse and use the Food
Court facilities However, while we don't encourage non-members to use our facilities, if a customer shows up to use a restroom we would definitely allow that person entrance and on occasion non-members have used our food court
We have spoken with our employees regarding non-members use of our facilities, and encouraged them to seek advise of upper management

I personally called and spoke with member *** *** days agoI offered to cover all of her expenses: the cost of her gas, the cost of a car wash, the bracelet for about $and her dry cleaning bill.She was very happy and satisfied with that resolve. I am waiting for her to come back by
the building and provide her receipts, so that we can cut her a check.Let me know if I can answer any further questions you may have.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** & *** ** ***

WA has reached out to Ms***We are working to make the phones she wishes to move to available in her local Costco

We have spoken to *** *** and his membership issue has been taken care of

Costco is dedicated to offering the best products at the best prices to our members. We recognize that in rare instances there are defects in products that we sell, or a member may decide that they purchased the wrong item for their needs. Our return policy is the most lenient in the
marketplace to accommodate our members in these instancesSeveral conditions are evaluated when considering a return of purchase
We make every effort to accommodate the needs of our members, however based on your original purchase date and the reasons you provided, we will be unable to honor your return request."
Thank you for your help
Colleen L***
Facilities Supervisor
***
***

The member was not charged for this order
When it was realized that the pricing issue occurred, the order was cancelled. The member was notified of the cancellation. No product shipped, there were no charges on his credit card

Revdex.com:
I received two recorded telephone messages from CostCo wanting to gather more information. I feel my letter accurately explained what happened. A copy of the receipt is attached. I reviewed the response made by CostCo in reference to complaint ID ***, and find their refund resolution to be satisfactory to me
Sincerely,
*** ***

Dear ***,
Thank you for taking the time to regarding Costco’s transition from American Express to Visa
Costco/AmEx accounts will transfer to Citi without cardmembers needing to apply for a new card. Although Costco is not in a position to provide financial advisement, we
understand this process of transferring your account will have a neutral impact on your credit score
As with any co-brand credit card, terms of your Costco/AmEx account represent an agreement between you and American Express. That account is owned by American Express, and Costco is not authorized to access or change our members’ credit card accounts; including the ability to offer an opt-out mechanism for a credit card portfolio not owned by us.
Your Cardmember Agreement with American Express, under the section namedAssigning the Agreement states, "We (American Express) may sell, transfer or assign this Agreement and your AccountWe may do so at any time without notifying youYou may not sell, assign or transfer your account or any of your obligations under this Agreement."
To prevent your Costco/AmEx account from automatically transitioning, you may contact American Express before June 15th to cancel that credit card. Although you may still receive notices and even new credit cards from Citi prior to Costco's conversion to Citi & Visa on June 20th, the financial data associated with your AmEx account will not transfer to Citi on June 20th if you have canceled your account with American Express prior to June 15th
Please keep in mind, if you choose to cancel your Costco American Express credit card, you may forfeit any rewards accrued since January of and your credit score may be impacted for a short time. You should discuss that with your financial advisor if you choose to cancel your American Express agreement
Should you decide to allow your Costco/AmEx account to transfer to Citi, any AmEx rewards earned will move with your account and will be issued by Citi in early
Your options at this point are to either cancel your American Express account, in which case you will not receive an assigned account from Citi, or to maintain an active account with American Express and automatically receive a new account from Citi. If you choose not to cancel your American Express account, it would be your choice as to whether or not you activate your new account with Citi
I understand neither of these may be preferred options for you, but they are the only options that I'm aware of.
Should you have additional concerns, please feel free to contact me directly at *** I am here and happy to help however possible
Sincerely,
Hilary G***
Assistant to Paul Latham, SVP
Costco Wholesale

Member *** ***/*** * ***, issue was resolved with him by Costco's Buying team and Loss Prevention team explaining that their charge was not fraudulent and was for Flooring purchased in but not charged in a timely manner. Member was offered and accepted Costco's offer to compensate
him for his membership. Please let us know if there is any futher follow up needed from the member or the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut the business themselves should allow significant others such as spouses be at least able to pay for the item since I am the paying the membership but without a physical card because of the two per household limitationIt would be nice if spouses can pay for the item since we both live in the same household and have the same last name, in the event the card member does not have any payment methods with themNever know when we spontaneously stop by Costco on our way home to see what we can purchase
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The letter states my membership is revoked, no reason whyI've been calling Costco Corporate headquarters for answersThe corporate office has sent emails to the regional office in Livermore, Cainquiring as to why my membership was revokedThe corporate office says, they see several steps were NOT takenNo documentation is the computer as to why my membership was revoked after yearsI've also called the Costco warehouse in San Leandro, CaWhere the incident took place in January 2016, and left messages for the warehouse manager to call me back, no one has! I'm requesting a reason for revoking my membership at Costco, after I filed a formal complaint, due to rudeness from a vendorTo date all I received was a letter advising me, that my membership was revokedNothing else was saidI am seeking a reason for the revokingNo one knows
Sincerely,*** ***

Optical Manager Laurie Lreached out to this member yesterday, and the member opted for a full refund which was processed for her yesterday.As stated, this was *** *** first experience purchasing eyewear at Costco. Prescription glasses are made to order and our Optical staff is trained and
skilled in fitting. In this particular case the frame was probably too large and adjustments were unsuccessful in fitting the frame to her satisfaction. Our first objective is to satisfy the member with fitting and adjustments. However, if unsuccessful in fitting, we are committed to taking care of our Members and willing to process a refund when necessary. ** *** is satisfied with the outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

the product issue was resolved to our members satisfaction

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I was notified last week that the card with reimbursement was at the local Costco I picked up the card today Thanks Revdex.com for the assist I appreciate your assistance in helping to resolve what my communication directly with the store was unable to do over several months! THANK YOU and I thank Costco for stepping up and doing the right thing,,,,Sincerely, *** ***

Complaint: ***
I am rejecting this response because: It was not I that wrote the checks and/or had communication with Costco regarding any money orders sent to them. Preceding the time frame Costco denotes the checks were written and purchases made, I believe you will find a correlating "domestic violence case" It is my believe that my husband at the time or an affiliate of his is solely responsible for any/all of these purchases. I, hereby, stand behind my claim and respectfully request that my name be cleared and any/all Costco memberships affiliated with my name and/or California Driver's License be brought back to a positive, working state (w/zero balance)
Sincerely,
*** ***

Business has been in contact with the consumer and is working on a resolution. A voice mail message has been left with the consumer to call so we may further assist. The business will continue to follow up with the consumer until that all issues have been rectified