Costco

I called the member at XXX-XXX-XXXX and scripted ***The member clarified the issue and advised that the unit had a simple line on the display before it was placed on the couchAfter she removed, half of the display was not working thenShe advised that she submitted the pictures to TCL
who advised that it was PDI informed the member that PD was not covered under warrantyHowever, we would like to obtain pictures from her to assist with making a final determination on the PDI advised her that once we have received the pictures, they will be reviewed and forwarded to corporate for a final decisionShe agreed to provide before and after picturesI sent a pictures request, we thanked and the call concluded. Escalating parties have been updated

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI HAVE FINALLY RECEIVED A REFUND AT :ONG LAST!! WHAT A HORRIBLE EXPERIENCE WITH COSTCO
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***,
This letter is in reference to your Revdex.com complaintWireless Advocates has researched your complaint and verified your purchases were made on 10/14/and 11/4/with Verizon Wireless, activating two Apple IPhones on Verizon’s Edge financing
plan
Your complaint states that you purchased (2) devices and have yet to receive your qualifying $rebates
Please accept our apology for your unpleasant experience with Costco/Wireless Advocates
Per our conversation today 4/14/I will have two $checks issued to you today from our rebate center Stuart Lee. UPS tracking number is ** *** *** ** *** *** scheduled for delivery 4/19/2016 by end of day
Thank you for allowing us to resolve your complaint with the Revdex.com complaint

Complaint: ***
I am rejecting this response because:The resolution has been only verbally committed to on the phone with Wendi--no action has been actually takenAs such, the dispute remains, and case fully open.
Sincerely,
*** ***

We have reached out to the member to offer a refund on the year old psx battery jump station

We apologize for the frustration and confusion cancelling your Costco Wholesale Membership.We are trying to reach you by phone to refund the full Membership fee.Thank you,Costco Wholesale

Thank you for your recent inquiry on behalf of *** * ***We appreciate the BetterBusinessBureau’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.We apologize for the delay issues with this floral order and that we were unable
to accommodate the request to change the delivery address. As requested, the full refund for this purchase was issued back to the credit card used on this order on 5/15/We will also be sending Mr*** a $Costco Cash Card as a token of our sincere apology for this issue.I hope this response has satisfactorily addressed the RevDex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me

We settled with this member by refunding the amount in question as well as his membership fee

Costco has contacted the member and provided the additional information requested by Mr***

We have contacted the above-mentioned individual. There was a mis-understanding in regards to the $gift card, specifically that the cards are mailed by our third party vendor and take up to weeks to be received by members. We have offered Mr*** a $cash card as a
courtesy. It has already been delivered to himHe will still receive the $cash card that is being sent through the mail. Mr*** was accepting of this resolution. If I can be of further assistance, please let me know!

Complaint: ***
I am rejecting this response because: As previously mentioned, ORDER DATE: 01/08/Order ID *** Order ID *** Order ID *** Order ID *** are orders I have NOT received cards for
Sincerely,
*** ***

Hello *** *** ***,I am following up on the status of your Revdex.com complaintPer our conversation on Friday 6/2/2017, AT&T has confirmed you are already receiving a monthly bill credit on (1) of your iPhone 7’s, they have also advised they are applying monthly bill credits for the (3) additional iPhone 7’s purchased on 2/10/2017.The credits will be applied to your account and backdated within 2-billing cycles, Wireless Advocates has requested that this process be expedited however AT&T has advised they have a bill credit process required to get the monthly bill credits applied to your account successfully. Due to the inconvenience this has caused you I will be sending a $Costco cash card to you on Friday 6/9/2017, you can expect to receive the cash card in the mail within 7-business days from issuance date in a post card style type envelope. On behalf of Wireless Advocates I would like to apologize for the frustration resulting from your purchase with us. Please let me know if you have any additional questions. Best Regards,Charon K***

Complaint: ***
I am rejecting this response because:I would like to know if this complies with the State of Washington tax rules How could that be accomplished? Thank you
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for your recent inquiry on behalf of Mr*** ***We appreciate the Revdex.com's efforts to resolve consumer complaints and to promote communications between businesses and consumersThe member purchased item #*** *** UN55HU55” LED Smart Television
for $1,079.99 -$coupon on 4/23/at *** *** Puyallup WashingtonAt such time the television came with a day return policy (shown on printed receipt) with that a one year *** manufacturer warranty and year extended warranty from CostcoThe day return policy for this unit expired on about 7/23/however member is still within ***'s warranty entitlement, which provides for repair, replacement at the manufacturer's discretionCostco Concierge is a free technical support call center for member's and we've helped millions of our members mediate and facilitate warranty through our mutual partnersWe would be more then happy to assist member if he chooses to work with Concierge to set up diagnostics and/or repair, they can call our toll free #866-861-0450. I hope this response has satisfactorily addressed the Revdex.com's concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don't hesitate to contact meBest Regards

Please know that we have scheduled a delivery appointment with this member for tomorrow between 7:30-8:30amThe member is aware and has committed to this arrangementThe tracking is the following for the members items:
"Ceva Tracking *** & *** reflect the
freight at the delivery agentBoth are scheduled with the agent for 12/16/16"

Costco is actively seeking a resolution for our member

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever the diligence to recover the *** tours credit is still far from being satisfactoryIt is only upon on my persistent calls that things are moving albeit slowly and COSTCO as a reputed company needs to address this at the earliest pro-actively instead of being pushedThey have failed to meet their commit dates and even now there is NO commit date to get this closed.Sincerely, *** ***