Costco

We have contacted Ms *** and taken ownership of the issueWe apologized for the experience she had regarding customer service and offered her a goodwill gesture of $for the inconvenience and delay.We thank Ms *** for bringing this matter to our attention and will make sure steps are taken to ensure issues like this do not occur in the future

I closed Mr***'s file on November the 3rd, once I received verbal confirmation that the replacement filters were received in good conditionDue to the inconvenience a $dollar credit which was agreed upon was applied back to the credit card placed to use his online order

Connected with Mr*** ***He confirmed he received the product and all is wellWe have processed a credit of $back to the Visa card used on his order due to the delay and he has Mgr Bryna M***'s contact information if he needs any further assistance

Complaint: ***I am rejecting this response because: Costco has admitted numerous complaints from members who feel the same as IThe advertisement is misleading and you don't receive the fine print until you complete the surveyMost dealerships don't carry items such as GPS or $- $articlesUnless you intend to rebuild a new vehicle the coupon is worthless.Sincerely,*** ***

We stand by our original statement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting this response because:I received a call from a Costco Rep on July evening to get additional details with a promise to get back after
consulting with the teamHowever as of today I have not heard back from anyone regarding a resolution to my complaintI am rejecting this response since I am not sure if accepting that they made a call to inquire, will effectively close the Revdex.com complaintI would like complaint to remain open until they resolve/compensate for the issue of false/ incorrect advertising.Sincerely,*** ***

In a conversation with our member 9/20, he indicated he was pleased with the resolution

we called the member and made sure they received their missing ticketsand for the inconvenience we provided them with a cash card

Dear Mr*** **,On July 11th your complaint to the Revdex.com about Clear Care Solution purchased at Costco was sent to Alcon LaboratoriesAlcon is the manufacturer of the productA person from Alcon's medical safety and complaint team will contact you. Thank You,

Costco has forwarded the member's concerns to Citi and asked that they help to resolve the issue

Dec 26th Mr*** contacted Central's number with the issue. Dec 28th, the warehouse contacted Mr***, ok to return pantsComments placed on the membership to help facilitate the return. Mr*** stated he was satisfied with the follow up

Complaint: ***I am rejecting this response because:
It does not address none of the issues I raised regarding the repair procedure as well as the complaints regarding the agentsActually the answer represents the attitude of the company which is based on giving intentional misinformation and the runaroundI received a call from a gentleman, William (basge #***) yesterday It sure sounded like none of the calls were reviewed and he told me, this is a free service and costco has millions of customers and most of them happy and if I am not so be it.
I have spent over hours on the phone with costco agents just to get the run around and lied toEverybody makes up a story and tell me that they are the boss but somehow I can get in touch with other people they report toThis whole issue started when an agent Shawn told me that my complaint about Justin was being handled while I was on the phone with ShawnShe told me that someone was talking to JustinLater that day Justin called me and he was cluelessHe didn't even know there was a complaint about him and nobody talked to him.
It sounds like costco does not take this issue seriouslyI was even offered a $gift card so the issue goes awayI am demanding to talk to the CEO and make sure these calls are listened toThis is intentional lieing on your end and it might even be considered discrimination, look at my name!
I will take this to national media, picket in front of stores, post the recordings and emails I have on the internet if there is no satisfactory solution.
Sincerely,*** ***

Attempts were made to reach out to member *** ***, leaving voice messagesNo response received from memberMembers concerns are resolved, as I have requested a Costco Cash card for the amount of $for the American Express rewards, sent to the member via UPS DELIVERY
Status: 07/18/16 by 3:PM

The consumer has been contacted
An agreement has been reached that meets the consumers expectations

I reviewed the claim for Mr ***There were photos of a scratch approximately inches long; under and to the left of the letter "C" of the *** emblem. Our equipment would not cause damage of this sortAdditionally, we had no malfunctions reported and all the equipment was operating
correctly for this day at this locationWe had no complaints from other membersAlthough we are sorry to hear that there is damage to Mr.*** vehicle, we are confident the damage was not caused by our car wash equipment

We have forwarded the complaint to the service provider, Crystal Springs, for resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Costco will reach out to the member (customer)Reading the complaint the member has stated they have already been refunded but it is unclear if they have reached out to Costco beyond getting a refundWe have available information at all warehouses (stores) for both employees and customers
concerning parasites in seafoodParasites naturally occur in seafood and despite mitigation techniques sometimes parasites cannot be detected until the consumer goes to use the productThere is very little health risk to healthy people and that risk can be eliminated with cooking to proper temperatures as stated on every package

We are sorry to hear of the issue with the window on Mr***'s Rav I would recommend that he take his vehicle to the repair shop of his choice to determine what is wrong with itTypically, it is the motor or the regulator which are "parts that are on the inside of the door" that have failed
There is nothing we can do to cause the failure, they are simply wear and tear itemsWe use the button to roll the window down in the same manner that Mr*** does. When the motor or regulator break, it is not because of misuse, it is simply wear and tear and the item needs to be replaced due to age and use over time.If Mr ***'s repair facility can explain how we caused this failure, then we can consider paying for repairs but again, this is typically not service related and the issue is that the part is worn out