Costco

We have addressed this incident with the member appropriately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will find that this resolution is satisfactory to me once I have received the refund of $sent to me
Sincerely,

We reviewed our processes and manually created a UPS label. The label was emailed to ***@gmail.com. When the product is delivered to the Return Center in ***, we will refund the member

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I just called and spoke directly to the member, Carol Butcher, from Hoquiam, WAShe confirmed that she has in fact now received all $of the rebate that she was dueIt was a frustrating experience from her in that she didn't receiving info for a long time from Inmar and when she recently
received the remaining $of the rebate, there was no note of apology for the mistake.
I apologized on behalf of Costco and told here that the experience she had is never the type of experience we want our members to haveShe was very appreciative of my callShe knew it was a program offered by a 3rd Party (Inmar) via Costco, and was their problem, but I assured her it is very much our concern since we have the responsibility of the customer experience for our members in any situation.
She's satisfied with the situation now.
Thanks,
Phil L***

Our warehouse will reach out to the Claims department to ensure that this issue gets resolved in a timely manner

Hello *** ***,
Charon with Wireless Advocates Corporate Customer Service attempted to reach you on both phone numbers Tuesday 9/and left you a voicemail asking that you return her callIn our research we have verified your purchase of the Samsung Galaxy Edge and the tablet
on 12/02/at the Rochester NY Wireless Kiosk which qualified for the $and $cash card
Payment was mailed to you on 9/8/to deliver by today 9/12/16.
On behalf of Costco and Wireless Advocates we apologize for the frustration and inconvenience of the delayed rebate. We are committed to providing all of our Members with outstanding service. Your comments have been forwarded to the appropriate internal departments at Wireless Advocates for review. Due to confidentiality concerns, we do not share the outcome of reports, but please be assured that we value our Members and we take your feedback very seriously

The reason sales tax was charged on the pre-discounted price is because the discount (coupon) amount is being funded by a third-partyThe state of Washington requires sales tax to be charged on the pre-discounted price if the seller (Costco) is reimbursed by the third-party.Washington Administrative Code (WAC) 458-20-108(3) states (link to WAC 458-20-108: http://apps.leg.wa.gov/wac/default.aspx?cite=458-20-108):(3) When is third-party consideration included in the "selling price"? The "selling price" or "sales price" includes consideration received by the seller from a third party if:(a) The seller actually receives consideration from a party other than the buyer, and the consideration is directly related to a price reduction or discount on the sale;If Costco was funding the discount, then sales would be charged on the discounted priceFor the items purchased by Ms***, the discount was funded by a third-party, so Costco was legally required to charge tax on the pre-discounted price

Costco contacted Citi and with their assistance removed all Late/Finance charges (Total: $106.83). Member will need to contact Citi for further discussion of the "Canceled" credit card

*** ***, Thank you for taking the time to speak with me regarding the Revdex.com complaint receivedPer our discussion today I have validated your purchase of (2) AT&T iPhone 6s made on 11/28/I sent the request to approve and process (2) $Costco cash cards which will be
mailedtomorrow 3/28/2017 with next day air shippingThe cash cards will be mailed to the address you confirmed with me today. On behalf of Wireless Advocates and Costco, I would like to apologize for any inconvenience or frustration resulting from your purchase with us. Again, thank you for bringing this matter to our attention

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Member came in to return electric pump like he stated. Employee asked Membership Manager for an approval on the item Membership Manager approved the return. Employee stated they did not laugh at the member. The item was returned for full credit. The member is under the
impression we offer a lifetime warranty on all products. It was explained to him that there is no such policy.We do offer a satisfaction guarantee on all itemsl. There are times when members would like us to go beyond the spirit of our return policy

Costco has forwarded the Revdex.com complaint to Citi to review and Citi will respond directly to the customer

Even though the member did not return the eggs, he still has them, we will issue a refund for $As a side note, we were advised by our vendor on May 25, 2017, that they resolved his claim with a gift card and consider the claim closed

Member *** *** called me back a moment ago and explained the issues with the delivery and installation as stated belowAfter further review with my management team the member was offered $in compensation due to the inconveniences caused during the delivery and installationWe also took into
account the fact that the unit arrived damaged causing the member to wait additional time for the exchangeMember *** accepted the $credit offered by Costco back to the Visa used on the accountI have issued the credit (credit memo # 403292725) and resolved the issue on my end as no further contact is needed

Costco Wholesale does not give out any information unless to the Primary cardholder or the Administrative person dedicated to the membership

We are working to ascertain what has occurred with the cash cards and will reach out to our member to resolve the issue

After speaking with the Tire Manager, Brian and the Warehouse Manager, Jason, here is our side of the story:1) No issues with installing of the tires, however the 4th tire could not be installed during the members initial visit. The only portion left of the tire to be replaced
was the bead itselfThe tire staff could not get the bead to break loose from the rim and the member was directed to take it to a full service mechanical shop or dealer where the bead cut be cut or grinded off. 2) The member returned later that afternoon after having the bead removed and the 4th tire was installedThe member was made aware that the wheel was slightly bent and had some scratchesOur assumption is the wheel was damaged after the initial tire blew out and/ or the tire was run on while flatThe noted damage was not related to the mounting process.3) The following day the member contacted the tire center and said his TPMS system was malfunctioningBrian, the Tire Manager, had him come in where he found all sensors operational and were communicating through the Bartec tool. The member stated that the tire pressure readings were not showing on his dashboard's information screenBrian assured him that there was no service that we performed that would have caused this issueBrian at that point told the member to take the vehicle to the Mercedes dealer for them to inspect and that if the dealer confirmed that there was anything that we did negligent to cause the damage that we would pay the cost of the repair.4) The member got very upset, stated that he was not going to the dealer and that we damaged the systemHe demanded we pay him $800, which was the cost of the tiresManagement explained to him again our position and that we were not going to refund him $800. He then stated he would take it up with our corporate office and left.With all that said, Jason, Brian and I do not feel we did anything negligent that would have caused any of the damages the member is alleging. As explained to the member during his last visit, if the Mercedes dealer finds anything that we may have done to have caused the TPMS system to not work properly we will pay for the repairs

Member has been contacted and $credit was issued. Allow 1-days for statement credit to appearThis Revdex.com complaint is resolved

Costco tendered the matter to the vendor. Their insurance company for the vendor has reached out to Mr*** and advised, due to no evidence presented that links their product to his illness, his claim has been denied