Costco

Complaint: ***
I am rejecting this response because:I have not get a response from Wireless Advocates yet
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
It was not my fault that Costco, Ajinomoto Windsor and their insurance carrier created rules that that myself and the average citizen or Costco customer could not adhere to It is not my fault that Costco failed to get the message about the recall to me sooner even though they have my email due to my membership It is not my fault that my doctor determined that they could not perform an accurate test based on the time frame being too long after my symptoms had started going away These are things beyond any customer era co tell yet the insurance carrier uses this as a means to negate their responsibility This product should not have had any issues in the first place Costco being the seller of this product should have had systems in place to notify their customers of these recalls being we are all in their system due to being a membership club and having all of our information. Costco has done a pretty good job over time building a reputation of great customer service and quality products that people like myself are willing to pay $per year membership to walk into their stores anywhere in the USA and purchase their products I think we as customers expect more from Costco for our memberships then what we receive from other grocery store chains Costco built their reputation because of their customers but some of their supliers have fallen short such as in this instance in keeping the Kirkland name recognician one that can be trusted This was not a Kirkland brand but being it was sold at Costco, in my opinion its all the same I purchase just about everything at Costco including my groceries and many other items because of the Costco name and the trust that I place in them to see that what I purchase is safe and in this case is safe to eat Costco has failed in this There has been other recalls at Costco that I'm told but this is the first time one of their products has effected me personally and Costco failed to notify me by the best means possible which resulted in me not getting to a doctor in time to get whatever tests were needed to substantiate my claim. What this now tells me and every Costco customer out there that we cannot fully trust Costco and their food products going forward That we now must take into consideration that any food product we purchase and consume, that we need to remain near our mail boxes just in case That we cannot go on any vacations unless somehow we can take our mail boxes with us to get USPS mail even though Costco could have sent out emails which seems as though no one at Costco thought to do. I left on a two month plus vacation for a Civil War tour which I had been planning for years only to turn around and come home just over two weeks later after laying in bed most of the time with stomach issues I spent nearly $just to drive miles and then return home for what I believe was possibly due to this recall Then I get a call from the Ajinomoto Windsor companies insurance carrier last week telling me my claim was denied because I did not obtain the proper test from my doctor as though I should have know about the possible comtaimination Of their products when I purchased them This is ridiculous and the Costco CEO should be ashamed of himself for not having a better program in place to deal with these circumstances starting with the first time Costco ever experienced food contaminated products I pay yearly dues to this company to get better than what I received in this caseCostco gets an 'F' in this matter along with the employees whom should have done a better job in getting this information out to their customers And finally, I still see this same product on the shelves at my local Costco store. Shame on you MrCostco CEO for ruining a vacation that I spent years saving for.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCostco and specifically Dave, were very responsive
to my complaint. I greatly appreciate their willingness to work with me. Sincerely, *** ***

***,
At Costco, while we do our best to serve our members, we realize that there is always room for improvement. In situations involving personal interaction or confrontation, there is an opportunity after the incident to consider ways to handle situations in a different or better way. This incident provided us with valuable insight that will help to prevent similar situations in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have just been notified of a complaint from a Non-Member, *** ***, to the Revdex.com. We have reached out to *** to rectify her concerns. At this time, we have not been able to get in contact with her. We have and will continue to use any constructive information to make
Louisville Costco the best place to shop. The actions noted in ***'s complaint are not practices at this building and Costco as a whole. We will continue to reach out to ***, so as we can appropriately react to this incident

Complaint: ***I am rejecting this response because:Sincerely,*** ***
They are lying ,I said the dining room table has never been used since we purchased in January,,not January ,2014,still in the box ,only a few days before we return it we found it was deffective
there are some big gap between the leaf and the two other parts of the table top.I got rejected then I talked to their manager again and again Finally he said we have returned too many things over $in over years.he also said we could never be able to return any thing in the future, if they agreed to return this table to me
We still have the purchse receipt in my hand .sorry for my poor English I might not be able to make everything very clearly to you ,I do not understand why they are lying to me

Costco stands by the work they performed.The first tire in question presented for service on 7-29-2017, the left rear tire, did have a tire repair performed on it along with a sensor that was replaced due to end of battery life.When the vehicle was presented again for service by a family member on
8-1-2017, another tire repair was performed on the left front tire Both of these repairs were separate incidents on different tires.Although it may seem to be poor service, it is not an acceptable practice for Costco to work on a vehicle when the owner is not present or has not given prior approval.Costco apologizes for any inconvenience that may have been caused!

Per Wireless Advocates - *** issue is resolved:
Resolution- I just called and spoke with the member she stated that she had all her issues resolved by someone higher at T-Mobile all she wanted was her promised rebatesI sent the request to SL to issue (3) $CC this Thursday 3/17/16, advised she can expect to receive within 7-business days from issuance date in a post card style envelope, the member is satisfied
Wireless Advocates and Costco are closing *** Case
Kindly,
Charon
Charon K*** - Wireless Advocates Customer Service

Costco has made acceptable restitution with the consumer

Thank you for your recent inquiry on behalf of *** Lauren ***We have met with the employee and discussed Ms***'s concerns. There was never any intent on the part of our staff to mislead anyone. We have contacted Ms*** to apologize for any confusion that may have
been caused during our most recent visit at her workplace. We have had a very positive, long-term relationship with *** *** and expect to continue to do so in the future. If I can be of further assistance, please do not hesitate to contact me.Best regards,Shashanda RT***Administration ManagerCostco Southlake #669(817)749-

Business has been in contact with the consumer via phoneThis matter has been resolved and consumer will be receiving a follow up email outlining the resolution

Complaint: ***I am rejecting this response because:
Costco/DirectTV ("vendor") continues making patronizing and dismissive excuses that deliberately ignore the actual issue; this response demonstrates that vendor either has not read prior communications, does not feel that the customer concerns are worthy of their consideration...or both. VENDOR STATES:"Those members that occasionally express that they'd rather not divulge their SSN in warehouse are provided the toll free number to call from their home." This statement is specious at best and possibly mendacious. The store representative relayed to his telephone contact that I objected to providing my SSN in the manner dictated and the reasons. He received specific instructions which he relayed to me; I fully complied with those instructions and called the number given to me with the results being as reported. VENDOR STATES:The DTV call center fields these types of calls routinely and it is not standard to refer members back to the store This statement is either a blatant falsehood or the protocol is so secret that neither the store representative, his immediate contact to place an order, or CSS is aware of it as is evidenced by the responses of *** *** (Costco VIP Support I AT&T Entertainment Group), who contacted me repeatedly to "speak to [me] on 04/27, 04/and 04/about questions [I] had in regards to providing [my] Social-Security Number over the phone" and deliberately redirected the subject, Colleen *** (*** Supervisor) who exacerbated the situation with even more patronizing drivel irrelevant to the subject at hand, or the unnamed person that wrote vendor's latest response (the one that I am now responding to). These responses indicate that vendor considers me of limited intelligence and my expression of concerns are not worthy of their consideration.VENDOR STATES:We don't have any knowledge of this being done previously. The only conceivable reason for not having "any knowledge of this being done previously" would be that vendor has treated all prior complaints of this nature in the same dismissive fashion in order to insure against having such knowledge and/or the consumer dropped the matter after seeing how futile it is to deal with vendor. An alternative possibility is that this statement is yet another willful prevarication. VENDOR STATES:As in our previous response, it was in error and we believe it to be an isolated situation. Nowhere in vendor's "previous response" does the word "error" appear; the closest equivalent is the ambiguous statement "It appears there was a training issue". If the entire matter was a "training issue" it could have been easily corrected by a simple telephone call. Instead, the matter is now entering its third month with nothing but duplicitous excuses attempting to redirect culpability away from vendor and toward the consumerAlso, vendor makes no mention of taking corrective action to ensure that personnel are aware of the correct procedures, nor has vendor made any attempt to honor the contract that was entered into or engage in any other good faith effort whatsoever to remedy the matter; a result of which has cost me excessive charges for the services that vendor has agreed to provide but has yet to make any valid effort to do so. Sincerely,*** ***

We sincerely apologize for any inconvenience the confusion surrounding our return policy may have causedWe have looked into this matter and contacted the memberWe have offered a repair or refundThe member will try the repair and if that does not solve the issue we will pick up the piece and
give a full refundWe continue to be committed to providing all of our members with the highest standards of the service industry

I have had contact with the member and we are working towards resolutionMr*** has agreed to the compensation offered and we are sending him replacement legs and hardwareThe member was happy with the resolution and I will follow up with him as soon as I have confirmation of the
legs/hardware being sent out

At Costco our goal is to give Excellent Member service. We take complaints very seriously so we have fully investigated this Members ComplaintWe close our doors at6:pm on Saturdays. The Member stepped into the line at the Food Court at 6:pm, almost a full half hour
after Costco had closed. Because we have to throw away all remaining product after the last customer leaves we stop producing food in the food court sometime around closing. We then sell our remaining products to our members until the final member leaves. We typically will run out of some products during this process. When this member ordered a Mocha Freeze it was determined that the product was too frothy and not up to Costco's standards. This is because the Machine was running out of product. We never refuse service to our Members and this Member was entitled to order anything that was still available at that time in our Food Court. We realized that it is inconvenient to order a product just to find out that it is not available, even a half hour after closing. For this reason, and out of courtesy to the Member, we have reached out to the Member and offered him anything from our Food Court menu on his next shop at Costco

Complaint: ***
I am rejecting this response because: I received a voicemail from an employee named Keisha on Tuesday 1/30, who only asked that I return her callI called back Tuesday 1/at 4:30pm, I left a message with
an employee- with my name and number and Kiesha has not responded - as of the writing of this response - 1/@ 4:58pmTherefore I reject Costco’s assertion that we are in the process of resolving this problem because I haven’t spoke to anyone regarding this matter

I am sorry to hear that Mr *** had an issue with the Wilcox Farms eggsI have personally contacted our vendor, and asked that they reach out to Mr *** to discuss this matter. Their customer service representative, Wendi S***, stated she has left messages on a few occasions but has
not heard from back from Mr***Although Wendi will continue to reach out to Mr***, it might be easier for him to reach Wendi at 360-*** at a time that is convenient for him

Spoke to Mrs*** yesterday, 06/28/I had a lengthy conversation with herShe expressed frustration over the whole processShe was dissatisfied with the time frame for pick up and delivery of new spa, the lack of communication on the part of the vendor, the delivery company and from Costco
She has since received the replacement spa on 06/and are just waiting to have it hooked up and installed as the weather has not permitted an electrician to come out.
I left Mrs*** my direct contact information in the event she had any further questionsI did express that I would be out of the office for about weeks on vacation and to call in to our Customer Service Department and they would get her directed to our Spa Team who would assist her with any issues she may have once the spa is installedShe was appreciative of the follow up call done, and is obviously hoping to have no issues once it's up and running.
She did not express any other concerns other than the dissapointment she felt with Costco mostly due to the lack of communicationI adamantly apologized for the ball being dropped at some point and assurred her that is not what Costco represents or wants to happenShe would like a call from Kristin again as she was upset that she didn't receive a call back on Friday as she was told they would getThis cemented their issue with the lack of communication and infuriated them furtherI apologized again and explained that the person may have just been busy and assured her she would get follow up call