Costco

Thank you for your recent inquiry on behalf of *** * *** We appreciate the BetterBusinessBureau’s efforts to resolve consumer complaints and to promote communications between businesses and consumers
We apologize for the issues with this orderThe order was placed manually by our Member Service Center as we were informed by Mr *** that he was locked out of his online accountThe transaction was declined by both Costco and Mr *** bank and landed on a hold for further investigationWe were then told that Mr *** had contacted his bank, reviewed and verified the purchase so it was released for processingThe order would not have been processed without the intervention between Mr *** and his bank
The full refund for this purchase was issued back to the credit card used on this order on 1/24/
I hope this response has satisfactorily addressed the RevDex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***,
At Costco, while we do our best to serve our members, we realize that there is always room for improvement. In situations involving personal interaction or confrontation, there is an opportunity after the incident to consider ways to handle situations in a different or better way. This incident provided us with valuable insight that will help to prevent similar situations in the future

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCostco and specifically Dave, were very responsive
to my complaint. I greatly appreciate their willingness to work with me. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have not get a response from Wireless Advocates yet
Sincerely,
*** *** ***

Complaint: ***I am rejecting this response because:
Costco/DirectTV ("vendor") continues making patronizing and dismissive excuses that deliberately ignore the actual issue; this response demonstrates that vendor either has not read prior communications, does not feel that the customer concerns are worthy of their consideration...or both. VENDOR STATES:"Those members that occasionally express that they'd rather not divulge their SSN in warehouse are provided the toll free number to call from their home." This statement is specious at best and possibly mendacious. The store representative relayed to his telephone contact that I objected to providing my SSN in the manner dictated and the reasons. He received specific instructions which he relayed to me; I fully complied with those instructions and called the number given to me with the results being as reported. VENDOR STATES:The DTV call center fields these types of calls routinely and it is not standard to refer members back to the store This statement is either a blatant falsehood or the protocol is so secret that neither the store representative, his immediate contact to place an order, or CSS is aware of it as is evidenced by the responses of *** *** (Costco VIP Support I AT&T Entertainment Group), who contacted me repeatedly to "speak to [me] on 04/27, 04/and 04/about questions [I] had in regards to providing [my] Social-Security Number over the phone" and deliberately redirected the subject, Colleen *** (*** Supervisor) who exacerbated the situation with even more patronizing drivel irrelevant to the subject at hand, or the unnamed person that wrote vendor's latest response (the one that I am now responding to). These responses indicate that vendor considers me of limited intelligence and my expression of concerns are not worthy of their consideration.VENDOR STATES:We don't have any knowledge of this being done previously. The only conceivable reason for not having "any knowledge of this being done previously" would be that vendor has treated all prior complaints of this nature in the same dismissive fashion in order to insure against having such knowledge and/or the consumer dropped the matter after seeing how futile it is to deal with vendor. An alternative possibility is that this statement is yet another willful prevarication. VENDOR STATES:As in our previous response, it was in error and we believe it to be an isolated situation. Nowhere in vendor's "previous response" does the word "error" appear; the closest equivalent is the ambiguous statement "It appears there was a training issue". If the entire matter was a "training issue" it could have been easily corrected by a simple telephone call. Instead, the matter is now entering its third month with nothing but duplicitous excuses attempting to redirect culpability away from vendor and toward the consumerAlso, vendor makes no mention of taking corrective action to ensure that personnel are aware of the correct procedures, nor has vendor made any attempt to honor the contract that was entered into or engage in any other good faith effort whatsoever to remedy the matter; a result of which has cost me excessive charges for the services that vendor has agreed to provide but has yet to make any valid effort to do so. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
They are lying ,I said the dining room table has never been used since we purchased in January,,not January ,2014,still in the box ,only a few days before we return it we found it was deffective
there are some big gap between the leaf and the two other parts of the table top.I got rejected then I talked to their manager again and again Finally he said we have returned too many things over $in over years.he also said we could never be able to return any thing in the future, if they agreed to return this table to me
We still have the purchse receipt in my hand .sorry for my poor English I might not be able to make everything very clearly to you ,I do not understand why they are lying to me

Costco stands by the work they performed.The first tire in question presented for service on 7-29-2017, the left rear tire, did have a tire repair performed on it along with a sensor that was replaced due to end of battery life.When the vehicle was presented again for service by a family member on
8-1-2017, another tire repair was performed on the left front tire Both of these repairs were separate incidents on different tires.Although it may seem to be poor service, it is not an acceptable practice for Costco to work on a vehicle when the owner is not present or has not given prior approval.Costco apologizes for any inconvenience that may have been caused!

Costco has made acceptable restitution with the consumer

We sincerely apologize for any inconvenience the confusion surrounding our return policy may have causedWe have looked into this matter and contacted the memberWe have offered a repair or refundThe member will try the repair and if that does not solve the issue we will pick up the piece and
give a full refundWe continue to be committed to providing all of our members with the highest standards of the service industry

Business has been in contact with the consumer via phoneThis matter has been resolved and consumer will be receiving a follow up email outlining the resolution

Per Wireless Advocates - *** issue is resolved:
Resolution- I just called and spoke with the member she stated that she had all her issues resolved by someone higher at T-Mobile all she wanted was her promised rebatesI sent the request to SL to issue (3) $CC this Thursday 3/17/16, advised she can expect to receive within 7-business days from issuance date in a post card style envelope, the member is satisfied
Wireless Advocates and Costco are closing *** Case
Kindly,
Charon
Charon K*** - Wireless Advocates Customer Service

Thank you for your recent inquiry on behalf of *** Lauren ***We have met with the employee and discussed Ms***'s concerns. There was never any intent on the part of our staff to mislead anyone. We have contacted Ms*** to apologize for any confusion that may have
been caused during our most recent visit at her workplace. We have had a very positive, long-term relationship with *** *** and expect to continue to do so in the future. If I can be of further assistance, please do not hesitate to contact me.Best regards,Shashanda RT***Administration ManagerCostco Southlake #669(817)749-

Revdex.com:They still need better customer service.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I am sorry to hear that Mr *** had an issue with the Wilcox Farms eggsI have personally contacted our vendor, and asked that they reach out to Mr *** to discuss this matter. Their customer service representative, Wendi S***, stated she has left messages on a few occasions but has
not heard from back from Mr***Although Wendi will continue to reach out to Mr***, it might be easier for him to reach Wendi at 360-*** at a time that is convenient for him

Complaint: ***
I am rejecting this response because: I received a voicemail from an employee named Keisha on Tuesday 1/30, who only asked that I return her callI called back Tuesday 1/at 4:30pm, I left a message with
an employee- with my name and number and Kiesha has not responded - as of the writing of this response - 1/@ 4:58pmTherefore I reject Costco’s assertion that we are in the process of resolving this problem because I haven’t spoke to anyone regarding this matter

I have had contact with the member and we are working towards resolutionMr*** has agreed to the compensation offered and we are sending him replacement legs and hardwareThe member was happy with the resolution and I will follow up with him as soon as I have confirmation of the
legs/hardware being sent out

At Costco our goal is to give Excellent Member service. We take complaints very seriously so we have fully investigated this Members ComplaintWe close our doors at6:pm on Saturdays. The Member stepped into the line at the Food Court at 6:pm, almost a full half hour
after Costco had closed. Because we have to throw away all remaining product after the last customer leaves we stop producing food in the food court sometime around closing. We then sell our remaining products to our members until the final member leaves. We typically will run out of some products during this process. When this member ordered a Mocha Freeze it was determined that the product was too frothy and not up to Costco's standards. This is because the Machine was running out of product. We never refuse service to our Members and this Member was entitled to order anything that was still available at that time in our Food Court. We realized that it is inconvenient to order a product just to find out that it is not available, even a half hour after closing. For this reason, and out of courtesy to the Member, we have reached out to the Member and offered him anything from our Food Court menu on his next shop at Costco