Costco

Thank you for your recent inquiry on behalf of *** ***.. We appreciate the RevDex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.We sincerely apologize for the delay, quality and
customer service issues surrounding this orderAs requested, the $has been refunded.I hope this response has satisfactorily addressed the RevDex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact us Thanks!

Revdex.com:They still need better customer service.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Costco was not party to this individual's third party transactionThe terms and conditions on this item state on "Not for re-sale"This is an issue that would need to be resolved between the individual and the third party the transaction took place with

We have reached an agreement with Mr***. This issue has been resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I thank "Ricky" from SquareTrade and Jeff T*** from Costco for their assistance to resolve this issue which I consider now closed
Sincerely, *** ***

Complaint: ***I am rejecting this response because:I have not heard anything from either company as of yet.Sincerely,*** ***

We apologize for the inconvenience caused by the delay in picking up the vanity from your home and refunding you for the damaged product. We have reviewed what caused the delay and we have added processes to prevent this from happening in the future. The product was picked up on April
21st and a refund was processed on April 22nd. An additional $was refunded to your credit card on 4/26/

This has been resolvedI talked to the member today and we are sending them a cash card. Member is satisfied

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
The television is defective it has had problems since I purchased it in from the beginning I was told it was common for this type of TV and that it wouldn't get any more worse than it is I don't watch a lot of television and so that may be the reason why the delayed reaction to wanting a replacement but when I purchased a membership to an inclusive club like Costco I expect to be treated better than this I will not be completely satisfied until the TV is either exchange for another one similar or a full refund Again as in my original complaint stated I would be willing to come out of pocket with any difference which I would incur for having to purchase an additional TV I have not been contacted to set any type of an appointment for any type of repair on this TV I've simply been told I cannot return it Additionally when I purchased the TV I purchase the additional five year warranty If this is how you treat your customers you can consider this membership exterminated, I am also not afraid to let every friend and family member know of my experience with Costco as well as sending a message to channel call Curtis which investigates customers who have made me miss treated It seems like it would be so much easier to just resolve the issue and satisfy the customer than to drag it out and make a big issue of it like you are. Sincerely,*** ***

Complaint: [redacted]
I am rejecting this response because Costco has a responsibility to their customers to vet out their suppliers and products. No consumer should expect a high end technology product to die on them (power management system failed) within 2.5 years of purchase. I understand Costco's position and that they offer extended warranties at a cost as do the manufacturers and do not fault them for Samsung's poor product but do expect them to "go to bat" for their customers and they failed to do so, they did not contact Samsung or try to arbitrate. I would hope they keep records of complaints on products but doubt that is happening. 
Sincerely,
[redacted]

Thank you for your inquiry into this matter. Costco contracts with the manufacturer to deliver these items directly to our member.  I reached out to them to find out if this matter had been resolved and was advised that as of June 21, 2017 an agreement had been reached and a release was signed....

According to our vendor, once the release is returned a check for settlement will be issued.

I spoke with Member [redacted] and he has accepted a $25.00 compensation and our apology!  Member is happy with our quick response and compensation offered.  I have also included the buying team for Essendant in this chain of emails so they are aware of this situation.  If you have any...

further questions please feel free to call me.  Issue resolved!

Member spoke to a Costco customer service rep on May 19th and it was recommended that Costco should replace the refrigerator and range.  Replacement orders were processed on May 20th.  The customer service representative left the following note in the order:  The delivery doc for the...

refrigerator is [redacted] and range is also due to arrive today. I have emailed member an update will follow up again tomorrow with hopefully tracking for range.

Mr [redacted] purchased the following items from Costco.com on 5/12/17:HP ENVY COMPUTER [redacted]HP OJ PRO 8715HP 952XL COLOR PRINTER COMBOOFFICE 365 HOME PREMIUMThe order total was $2366.25.On 5/19, Mr. [redacted] contacted our contact center to advise of missing components to the computer. ...

We were not able to verify what was needed as he disconnected the phone call.  On 7/24 Mr [redacted] called our contact center to advise he wanted to return all items that he ordered.  We started the return process for him.Mr [redacted] then contacted our complimentary concierge service to assist him with technical issues. Mr. [redacted] then confirmed that he wanted to return the items.On 7/24, we received a credit card dispute for $2051.26 for the computer from Mr. [redacted]'s bank indicating that the order was fraudulent.  Depending on Mr. [redacted]'s banking rules, he would have received a credit for $2051.26 from his bank for the dispute that was opened.  We continued with the return process for his entire order. The items were returned on 7/31/17.  Since Mr. [redacted] received a credit for the dispute of $2051.26 he was only due a refund of $314.99 for the remaining items which was keyed on 8/4/17 back to his Visa card ending 6172.

Dear Mr. [redacted],
I am in receipt of your response to my previous reply regarding your cancelled cruise on Royal Caribbean.
Here is what my research shows as to when you called in and who you spoke to and what transpired:
·         [redacted] 3/9/16– Passenger [redacted] called and informed us of his wife’s pregnancy. RCCL Scott advised a 25% refund along with taxes and a 75% future cruise credit to be used in 2 years. Passenger [redacted] accepted and appreciated this offer. We advised that our member [redacted] who booked this cruise has to allow the cancellation so he would need to call.
·         Noah 3/9 /16– Member [redacted] calls to cancel. [redacted] recapped [redacted] was told a 25% refund and a 75% future cruise credit. Noah confirmed that the penalty amount of 75% would be in the form of a future cruise credit.
·         Tom 3/10/16– [redacted] called confirming cancellation was made. Tom confirms the 25% refund and the 75% future cruise credit representing the penalty.
·         Stacey 3/10 /16– Sasha from RCCL calls to advise they are waiting for the doctor’s note.
·         Roberto 3/10/16– [redacted] called confirming cancellation details. Roberto advises the penalty amount will be reimbursed with a future cruise credit. [redacted] asks if there is any other way. Roberto confirms no.
·         Finis 3/10/16– RCCL Sasha confirms they have received the letter.
·         Carlos 3/11/16– RCCL Sasha advises they need the letter to specifically say passenger is pregnant.
·         Alison 3/11/16- Alison calls and speaks to [redacted] regarding needing the letter to be more specific regarding pregnancy.  [redacted] advises that the OBGYN will be out of the office until Monday. Alison advises she will follow up on Monday.  [redacted] feels that the initial letter from the OBGYN should be sufficient.
·         Alison 3/14/16- Alison follows up with RCCL and they have decided to accept the letter as is and generate the 25% refund along with the 75% future cruise credit.  Alison leaves [redacted] a message confirming this information.
·         Alison 3/15/16- Alison forwards [redacted] a copy of the future cruise credit.
·         Alison 3/15/16- Alison speaks to [redacted] to confirm everything regarding the refund and future cruise credit.  [redacted] advises that he isn’t happy with the resolution and has filed a complaint with the Revdex.com.
Please be advised that the resolution from Royal Caribbean is their final resolution.
We regret that your request is unable to be honored, but we appreciate this opportunity to respond and we continue to send our kind regards.

Hi [redacted]!  I have researched [redacted]'s issue pertaining to the apples he purchased on 4/28/17.  I spoke with [redacted] today on the phone and refunded the apples.  I also provided him with a gift card as an apology.  [redacted] was satisfied with the result and I consider this issue...

to be resolved.

We will have our 2% Reward Team review and make sure that any reward earned on the membership by [redacted], [redacted] or [redacted] is included in the reward they are scheduled to receive in September.

Complaint: [redacted]I am rejecting this response because:
Thank you for the explanation above.  I do have a couple questions.  Can you please call me on the number listed on the complaint to ask a couple follow up questions?
Thanks,
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of today 2/18/2016 I have picked up my TV from Saundra at Michael's repair for the second time. I have taken the TV home, plugged it in and for the first time in about 3 months my TV has stayed on and has not turned off. Saundra and I started off a little rocky, admittedly due to my frustration, but we now have a mutual respect for each other. She informed me I have a 90 day warranty from today for the problem she worked on.
Sincerely, [redacted]