Costco

I spoke to Mr. [redacted] just last night. I again explained that the situation was mishandled and that he never should have been sent to another location for resolution. I informed him that we sent him an apology letter along with a $25 cash card for his inconvenience. While he was not happy with what previously occurred he did seem to understand my explanation. He stressed how unacceptable the situation was handled by the hourly associate. I assured him that this was still under investigation and when the manager involved returned from vacation it would be addressed. He did comment towards the end of the conversation that most of his day was ruined by this. I will send an additional follow up letter thanking him for bringing this to or attention and for giving us the opportunity to make it right. I will include an additional $25 cash card for his inconvenience.

Thank you for contacting the Revdex.com to assist you in resolving your dispute with Costco. The return policy that you referenced is our Electronics Return Policy that in fact did change back in 2007. Printers do not apply to this policy, however, they fall under our normal return policy. Refunds are...

granted if not satisfied with the product within a reasonable amount of time. Hewlett Packard products are warranted for 1 year. Costco does stand by and does exceed these warranties when returns become necessary. Your specific printer was purchased on 07/25/2011, which is well beyond the normal return time frame. In good faith, with member service in mind, Jeff our Membership Manager, whom you spoke with partnered with our Assistant General Manager on duty. The decision was made to refund the one printer that could be verified as purchased and this was applied to a cash card solely due to the original purchase date. Your current membership 03/11/2008, and your original membership (now cancelled) from 02/05/02, were all searched for these two printer purchases matching the description of a HP AIO Printer - 4500. Unfortunately, we could only refund one unit because only one unit could be verified as purchase. If you are able to provide us with proof of purchase of this second unit, then we will process a second refund. 
Mark L. M[redacted]
Warehouse Manager
[redacted]
704-321-7443

We have offered an REA to Ms. [redacted] per [redacted] last week and she accepted. She is returning unit to Costco.com and was advised of the two-week time frame for it to complete.

Member [redacted], has been working with the dealer and there is an estimated delivery date of 12/5 - 12/7 for the balance of the 4 window treatments pending. 
Installation of this product was remade, due to shipping damage will take place as soon as the product arrives to Windowology.
Members Costco cash card has been available at the Costco Warehouse where product was purchased and Costco has been trying to contact member to let them know it was available and can be activated and used.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your recent inquiry on behalf of  [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
Samsung has agreed to provide parts and labor to repair Ms. [redacted]'s television.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

Unit was set up for repair on 11/22. Concierge Mgr has left message for member to verify repair results but there was no answer. If unit is still not working then return authorization will be granted. Thank you.

Complaint: [redacted]I am rejecting this response because:[redacted] is  deceiving you and Costco is accepting their response as true. We stood in line one hour  before bus, and five minutes before the bus came, peopel were escorted by [redacted] to go head of line and got a seat on the complimentary bus. As a result a number of people waiting including us did not get on the bus to go to a clean usable beach at their sister resort. So the whole first come first served policy is a sham. Nowhere is it  on their brochure that certain "members" get to cut the first come first served line, cant put unfair practices explicitly in print, they just will do it on the  ground and then completely refuse to accept it when brought up - easy solution right?. For Costco to accept this deceptive response indicates Costco does not want to deal with unscrupulous vendors head on. Seaweed issue is a natural thing, but  Costco can make their customers aware of its continuous year round presence  as part of their advisory. This was something Costco Travel could  have done but failed to do so and would have been a truthful representation of  the resort. When Costco can put advisory regarding construction  going on, can it not point to the fact that the beach near the resort is unusable due to year-round sea weed.  Though natural phenomenon, it is a fact that people would like to know beforehand before they book an expensive SEA SIDE resort!Sincerely,[redacted]

The items were purchased on Costco.ca and shipped to a Canadian address in [redacted].
The product is now at a USA location in [redacted], **.
The product may be returned to any Costco Warehouse in any country and the Costco Warehouse will refund the member.  
At this time Costco.com or...

Costco.ca are not able to send a UPS label or U.S. Mail label to have the product picked up due to system limitations.  
A Costco Warehouse will generally take back any product from any country.  The Ecommerce sites are not set up (at this time) to process a return of product from another country.
Kristin P[redacted]
Costco Wholesale
ECommerce Operations Manager
www.costco.com and www.costco.ca [redacted]

We have advised our member that Costco.com has never carried the Lenovo Ideapad Y700 17" Touchscreen Laptop.  The Lenovo Laptop that we sold was not a touchscreen and we have apologized to our member.  The member was charged for the item that he has received.
As stated, there was a misprint on our website.  Please visit http://www.costco.com/terms-and-conditions-of-use.html for information.
In addition, we have stated the following:
Although this purchase is outside of our 90 return policy (see link below)
https://customerservice.costco.com/app/answers/detail/a_id/1191/kw/return%20poli...⇄ /> We would like to make an exception to our return policy and offer our member to return the product.  
Once the item is returned and inspected, we will issue a full refund.
The member may contact customer service at 1.800.955.2292 to request the return.
Mr. [redacted] will need to contact Citibank if he has any questions about his credit card account. 
Thank you.

We take this matter very seriously.  We have verified all temperatures along the HACCP (Receiving Temp at time of delivery and documented by hour of holding temps in Milk Storage) and they were all in line.  This is the first instance of spoiled milk we have in recent memory.

Sent: Tuesday, December 13, 2016 12:22 PMSubject: Re: You have a new message from the Revdex.comHello,I would like Revdex.com know that Costco has reached out to me regarding my complain and provide acceptable solution. This case can be closed now. Thanks for the help!Thanks,[redacted]

This item is outside of the 90 day return policy for appliances, so we are unable to authorize a return. We confirmed with the carrier this item was delivered on May 24, 2016.Our Costco Appliance Team has never dealt with this member, she has by the looks of it been dealing with concierge as she has...

been receiving service. We are happy to step in and help if she is having any issues with concierge or receiving service.

We understand that he would like a more detailed explanation of why coverage was not offered. We appreciate the opportunity to address his concerns. Mr. [redacted] contacted [redacted] [redacted] on September 14, 2017, to inquire about obtaining an auto quote with their company through their partnership with us. While [redacted] [redacted] representatives were gathering information about the [redacted]’s driving history, it was discovered that Mrs. [redacted] was involved in an accident within the past three years.  Unfortunately, that precluded [redacted] [redacted] from being able to provide a quote to the [redacted]’s through our partnership. To ensure that they were following guidelines correctly, the sales representative who was speaking with Mr. [redacted], placed Mr. [redacted] on hold while he reached out to the [redacted] Auto & Home underwriting department for verification of those guidelines. However, it is my understanding that before the representative had a chance to fully explain the decision and provide more insight, Mr. [redacted] ended the conversation. Unfortunately, a driver with any accident is ineligible to receive an auto quote with [redacted] [redacted]. In those situations, [redacted] [redacted] likes to offer the option of getting a quote through their in-house agency. We apologize if this option wasn’t made more clear to Mr. [redacted] when he called. If he would like to explore that option, we would be more than happy to help him with that.

We sincerely apologize for the experience you had during your recent visit to Costco. As we are a membership based company, only our members are allowed to shop and pay for items.  While we do allow members to bring up to two guests per trip along with them, the payment should come from the...

member themselves.  In this instance, the  warehouse was trying to make some kind of accommodation for you as an exception. Thank you for bringing this to our attention.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. Microsoft was contacted by our Concierge team who advised that as long as Mr. [redacted]...

has the Microsoft account login information, the Microsoft program is recoverable. However, Microsoft will not be able to issue an additional product key card. Mr. [redacted] was informed of this and that if a full factory recovery (FFR) attempt does not resolve the issue the only option would be for him would be to send the PC into the repair facility. Mr. [redacted] has agreed to perform the FFR and asked our Concierge team to contact him on August 8th to assist him with this and if not successful to send the unit in for repair. I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.Thank you.Suzie N[redacted] Costco? Concierge U.S. Operations/WarrantiesD24 Major ElectronicsCostco Wholesale | [redacted] | Issaquah, WA 98027Ph:  [redacted]

Complaint: [redacted]I am rejecting this response because:The booking is on MY CREDIT CARD. He is not authorized to use funds from my credit card for his vacation. Period. 
I have contacted an attorney regarding this, as this is an issue with Costco policy, not my divorce proceedings. Sincerely,[redacted]

The member ordered this item on 12/8/17 and requested the option to have the item delivered to the local warehouse for pickup. The item shipped [redacted] Next Day Air on 12/8/17 and arrived at the Fremont warehouse location on 12/11/17 at 10:04 am. ([redacted] Tracking # [redacted] )The Member...

was notified that the item had arrived at the warehouse and was available for pick up. The Member never picked up the ring and disputed the charge with her Credit Card company on 12/18/17. Costco verified the merchandise was not picked up and issued a sales reversal and credit to the member on 12/21/17, issuing the funds back to the [redacted] used on the purchase. This entire transaction from charge to credit occurred within the same billing cycle lasting 13 days total. No finance charges would have occurred and the claim that Costco held this member's money for months is inaccurate.

"Costco stands by its previous statement."