Costco

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As of today 2/18/2016 I have picked up my TV from Saundra at Michael's repair for the second time. I have taken the TV home, plugged it in and for the first time in about 3 months my TV has stayed on and has not turned off. Saundra and I started off a little rocky, admittedly due to my frustration, but we now have a mutual respect for each other. She informed me I have a 90 day warranty from today for the problem she worked on.
Sincerely, [redacted]

Thank you for contacting the Revdex.com to assist you in resolving your dispute with Costco. The return policy that you referenced is our Electronics Return Policy that in fact did change back in 2007. Printers do not apply to this policy, however, they fall under our normal return policy. Refunds are...

granted if not satisfied with the product within a reasonable amount of time. Hewlett Packard products are warranted for 1 year. Costco does stand by and does exceed these warranties when returns become necessary. Your specific printer was purchased on 07/25/2011, which is well beyond the normal return time frame. In good faith, with member service in mind, Jeff our Membership Manager, whom you spoke with partnered with our Assistant General Manager on duty. The decision was made to refund the one printer that could be verified as purchased and this was applied to a cash card solely due to the original purchase date. Your current membership 03/11/2008, and your original membership (now cancelled) from 02/05/02, were all searched for these two printer purchases matching the description of a HP AIO Printer - 4500. Unfortunately, we could only refund one unit because only one unit could be verified as purchase. If you are able to provide us with proof of purchase of this second unit, then we will process a second refund. 
Mark L. M[redacted]
Warehouse Manager
[redacted]
704-321-7443

We have offered an REA to Ms. [redacted] per [redacted] last week and she accepted. She is returning unit to Costco.com and was advised of the two-week time frame for it to complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Member [redacted], has been working with the dealer and there is an estimated delivery date of 12/5 - 12/7 for the balance of the 4 window treatments pending. 
Installation of this product was remade, due to shipping damage will take place as soon as the product arrives to Windowology.
Members Costco cash card has been available at the Costco Warehouse where product was purchased and Costco has been trying to contact member to let them know it was available and can be activated and used.

Complaint: [redacted]I am rejecting this response because:[redacted] is  deceiving you and Costco is accepting their response as true. We stood in line one hour  before bus, and five minutes before the bus came, peopel were escorted by [redacted] to go head of line and got a seat on the complimentary bus. As a result a number of people waiting including us did not get on the bus to go to a clean usable beach at their sister resort. So the whole first come first served policy is a sham. Nowhere is it  on their brochure that certain "members" get to cut the first come first served line, cant put unfair practices explicitly in print, they just will do it on the  ground and then completely refuse to accept it when brought up - easy solution right?. For Costco to accept this deceptive response indicates Costco does not want to deal with unscrupulous vendors head on. Seaweed issue is a natural thing, but  Costco can make their customers aware of its continuous year round presence  as part of their advisory. This was something Costco Travel could  have done but failed to do so and would have been a truthful representation of  the resort. When Costco can put advisory regarding construction  going on, can it not point to the fact that the beach near the resort is unusable due to year-round sea weed.  Though natural phenomenon, it is a fact that people would like to know beforehand before they book an expensive SEA SIDE resort!Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Unit was set up for repair on 11/22. Concierge Mgr has left message for member to verify repair results but there was no answer. If unit is still not working then return authorization will be granted. Thank you.

Thank you for your recent inquiry on behalf of  [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
Samsung has agreed to provide parts and labor to repair Ms. [redacted]'s television.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. Microsoft was contacted by our Concierge team who advised that as long as Mr. [redacted]...

has the Microsoft account login information, the Microsoft program is recoverable. However, Microsoft will not be able to issue an additional product key card. Mr. [redacted] was informed of this and that if a full factory recovery (FFR) attempt does not resolve the issue the only option would be for him would be to send the PC into the repair facility. Mr. [redacted] has agreed to perform the FFR and asked our Concierge team to contact him on August 8th to assist him with this and if not successful to send the unit in for repair. I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.Thank you.Suzie N[redacted] Costco? Concierge U.S. Operations/WarrantiesD24 Major ElectronicsCostco Wholesale | [redacted] | Issaquah, WA 98027Ph:  [redacted]

We sincerely apologize for the experience you had during your recent visit to Costco. As we are a membership based company, only our members are allowed to shop and pay for items.  While we do allow members to bring up to two guests per trip along with them, the payment should come from the...

member themselves.  In this instance, the  warehouse was trying to make some kind of accommodation for you as an exception. Thank you for bringing this to our attention.

The items were purchased on Costco.ca and shipped to a Canadian address in [redacted].
The product is now at a USA location in [redacted], **.
The product may be returned to any Costco Warehouse in any country and the Costco Warehouse will refund the member.  
At this time Costco.com or...

Costco.ca are not able to send a UPS label or U.S. Mail label to have the product picked up due to system limitations.  
A Costco Warehouse will generally take back any product from any country.  The Ecommerce sites are not set up (at this time) to process a return of product from another country.
Kristin P[redacted]
Costco Wholesale
ECommerce Operations Manager
www.costco.com and www.costco.ca [redacted]

We take this matter very seriously.  We have verified all temperatures along the HACCP (Receiving Temp at time of delivery and documented by hour of holding temps in Milk Storage) and they were all in line.  This is the first instance of spoiled milk we have in recent memory.

Complaint: [redacted]I am rejecting this response because:
 
The answer does not have a signature and I did not talk to anyone from "Buying team" at Costco. This might mean that these were agent were misrepresenting themselves as people who are in charge of Concierge Service. I would like the follow up to be written as a response here it is documented by Revdex.com. I am curious to find out some answer in regards to constant intentional misinformation and mistreatment of the customers by so many people in Costco Headquarters.  So I am requesting a follow up on William from Concierge (he claims he is the boss there), Andrea (she told me concierge reports to her but she cannot listen to the recorded calls which is evidently a lie), Frannie (who kept calling me insane, kept talking about her personal problems and kept calling the issue unfortunate instance), and also the last man I talked, the one that calls customers and asks "what do you want". He is clearly thinking that he can say whatever he wantS. I was called crazy, lair,  insane, by your staff. So I would like everyone to get an explanation on this behavior. All I heard is people making up stuff, getting angry because a customer calls them, giving the runaround, and telling me there is nothing a customer can do. Please detail the answers, 
 
[redacted] 
Sincerely,[redacted]

We have advised our member that Costco.com has never carried the Lenovo Ideapad Y700 17" Touchscreen Laptop.  The Lenovo Laptop that we sold was not a touchscreen and we have apologized to our member.  The member was charged for the item that he has received.
As stated, there was a misprint on our website.  Please visit http://www.costco.com/terms-and-conditions-of-use.html for information.
In addition, we have stated the following:
Although this purchase is outside of our 90 return policy (see link below)
https://customerservice.costco.com/app/answers/detail/a_id/1191/kw/return%20poli...⇄ /> We would like to make an exception to our return policy and offer our member to return the product.  
Once the item is returned and inspected, we will issue a full refund.
The member may contact customer service at 1.800.955.2292 to request the return.
Mr. [redacted] will need to contact Citibank if he has any questions about his credit card account. 
Thank you.

Sent: Tuesday, December 13, 2016 12:22 PMSubject: Re: You have a new message from the Revdex.comHello,I would like Revdex.com know that Costco has reached out to me regarding my complain and provide acceptable solution. This case can be closed now. Thanks for the help!Thanks,[redacted]

This item is outside of the 90 day return policy for appliances, so we are unable to authorize a return. We confirmed with the carrier this item was delivered on May 24, 2016.Our Costco Appliance Team has never dealt with this member, she has by the looks of it been dealing with concierge as she has...

been receiving service. We are happy to step in and help if she is having any issues with concierge or receiving service.

We are actively working with the member to resolve this issue.

"Costco stands by its previous statement."

Complaint: [redacted]I am rejecting this response because: simply waiting for Costco's reply. Sincerely,[redacted]