Costco

The system that Costco uses to validate transaction on Costco.com is a proprietary system. We are unable to give out specifics as to how the validation process works. As stated before, at the time this order was reviewed we were unable to validate the order. If you feel your transaction was canceled in error please contact our Contact Center at 1-800-955-2292. Thank You

Please refer to Samsung terms and conditions as Costco mirrors manufacture warranty which excludes accidental damages.

I’ve talked to the member letting him know that I’m forwarding his issue to the Citi team asking that they follow up to see why plastic was never received and assist in getting a card to him as soon as possible. The member has asked that I follow up with him until plastic has been received.

I called the member on 11/23 in the afternoon some time. We talked about the issue that he had and I expressed my apologies and that was not the correct way thing should've went down.  He wanted to know if he could refund his membership and I notified him that he could refund it at anytime he...

wanted to until the membership expires next year.  I informed him that he paid $110.00 for the membership and not $120.00.  I asked if that is something he would like to do today and he expressed that he wanted to shop for a month and then he would do it, which I told him was fine with us.  I also told him that I would follow up with the employee who gave him bad information about needing to sign up.  Later that day I received another member complaint email about the same member.  He feels that he should be compensated more than just a refund for his troubles. I will be contacting him today to discuss this furthermore.

From: [redacted]  Sent: Wednesday, June 14, 2017 10:50 AM Subject: ID [redacted]ID [redacted]Referencing the above online submission, I should have added the following important information.  The original purchase date was specified as May 2010.   This is correct, although...

the actual door was installed later that year.IMPORTANT:  The reason this claim appears old is because after the door was installed our area experienced a 6yr drought (southern calilfornia), and there was no opportunity to experience the claim that is being made (leak from improperly installed door).  Since we had a drought, there was never any rain to experience the door leaking.  That changed in the fall of 2016, when we experienced significant rainfall and subsequently water which penetrated the improperly installed door.  Thank you,*. [redacted]

I've contacted the member to let them know that the Hayward location will be sending a check for $60.

From the attached picture provided by Vizio, unit clearly has suffered physical damage, which is not covered by the Vizio two year warranty provide on Costco purchased televisions. Costco does extend warranty up to two years from date of purchase. However, as this television came with two year...

warranty from Vizio, there would be no Costco warranty coverage. Even if there were Costco warranty, like all television warranties, does not cover physical damage. As to Member’s claim that damage occurred in shipping, if that was the case, it would have been Member’s responsibility to report damage immediately upon receiving and inspecting the televisions. Most shipping companies have a limit of 3 to 5 days in which recipient can file a shipping claim for damage. Vizio offered the member a replacement television at a significantly discounted price which he declined.
 From Vizio warranty online at: https://www.vizio.com/warrantyWhat This Warranty Does Not CoverThis warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage supply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modifications or adjustments; (i) installation, set-up, or repairs attempted by anyone other than by a VIZIO authorized service center; (j) products with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”, “FACTORY RECERTIFIED”, or by a non-authorized reseller,
At this time since the unit has a clear point of impact and is considered physical damage, Costco would not be able to replace or refund the TV. It is at the members discretion should he chose to purchase a replacement.

Member will be contacted by Concierge letting them know Costco has authorized this one time return. Once contacted Concierge will send REA (Return Email Authorization) to members choice of warehouse

We have been actively working with the member and the insurancr carrier they enrolled with to resolve the concerns.This issue has been escalated up the Blue Cross/Blue Shield Association channels by our team in an effort to further address/resolve the member concerns.The agents have been & will...

remain in consistent contact with both the member & the insurance carrier to resolve this concern.

Costco Wholesale is actively looking into this case to seek the best resolution for our valued member.

Costco Wholesale stands by our letter that was sent to Ms. [redacted].

Dear Ms. [redacted]:
 
Your complaint to the Revdex.com on November 4th, 2016 to Costco Wholesale Corporation (“Costco”) has been forwarded to me for response.
 
In researching your transaction, this PIN debit card transaction would have been routed by our processor, First Data, to the debit...

network, Interlink, who in turn would have passed the transaction to your financial institution.
 
In your complaint, you had stated Costco withdrew the cost of your gasoline purchase ($18.77) and "held" an additional $100.00.  Let me briefly describe the two-step transaction process used by Costco, as well as other major gasoline retailers, for gasoline transactions that are settled using a PIN based debit card.  In the first step, when the cardholder initially swipes their debit card and enters a PIN number, Costco will seek a pre-authorization from the card issuing financial institution in the amount of $100.00.  This portion of the transaction validates the authenticity of the cardholder and the bank account, and permits the member to pump up to $100.00 worth of gasoline.  The second part of the transaction takes place when the member has finished pumping gasoline.  At that time a second transaction, the pre-auth complete transaction, is sent to the bank indicating the actual purchase amount.  The financial institution is to then reverse the initial authorization transaction ($100.00) and post the actual sale amount.  This process should take place within minutes, but in no event should be longer than a few hours.  With a PIN-enabled transaction, the financial institution should not be posting the initial authorization amount ($100.00) to the cardholder’s bank account.  However, Costco does not have any control over the manner in which the card issuing financial institution chooses to handle a gasoline pre-auth transaction.  At no time during this transaction did Costco receive the $100.00 pre-authorization amount from your account.
 
 
This two-step process is also displayed on our gasoline pumps, which reads:
 
"When fuel is purchased with a PIN debit card or Visa card, Costco requests a "pre-authorization" from the card issuer before beginning the fueling process. This is a temporary hold that assures Costco will be paid for fuel dispensed. The “pre-authorized” amount is approved by the card issuer and may be up to $100. After fuel is dispensed, Costco IMMEDIATELY sends a "completion transaction"  message to the card issuer with the actual purchase amount. It is the responsibility of the card issuer to  remove the “pre-authorization” amount promptly."
 
In this instance, we believe that your financial institution is not releasing the "hold" in a timely manner.
 
If your account still has a "hold" for $100.00, please contact [redacted]@costco.com and a member of our team will be happy to speak with you and your financial institution to resolve.
 
Very truly yours,
 
COSTCO WHOLESALE CORPORATION

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We are actively working on getting Samsung to agree to provide parts for a repair but due...

to weather conditions, the parties that could authorize this are unavailable.  We will keep you posted.

Please recall that due to your behavior at Costco's Fresno location on separate occasions,Costco was forced to cancel your membership.   As a customer service gesture to you, and in our sole discretion, we twice reinstated  your membership.It is my understanding that the abusive...

behavior which forced Costco to cancel your membership twice has regrettably continued unabated at other Costco locations.You have left Costco with no choice but to cancel your membership again, revoke your shopping privileges (including at our pharmacy or  online), and trespass you from all Costco properties. Your presence on any Costco property will be deemed a trespass, and, in such case, Costco reserves the right to notify the police department.While we regret having to take this measure, we do not feel you left us with any reasonable alternatives. We consider this matter closed, and will not reinstate your membership. Any communication you feel you need to undertake with Costco must be in writing to  my attention, and Costco reserves the right not to respond.Enclosed is a check for $55.00, which is a full refund of your 2017-18 membership fee.

Complaint: [redacted]
I am rejecting this response because:I regret having to return 2 laptops recently. But I can't be expected to keep a defected laptop. The HP laptop had many issues. I sent it back to HP for repaire. Once it arrived it still had many of the issues. In fact, HP offered to buy it back from me but I decided to return it to Costco instead. Upon return a manager from Costco informed me that I was getting close to my limit but that I have not reached it yet. When my request for rebate was denied I informed the supervisor that I'll be filing a complaint with Revdex.com and that is when Costco decided to ban me from online shopping of electronics. I believe it was done as retaliation. If this ban continues I have to cancel my Costco membership all together. It makes no sense to pay full membership while I'm getting partial services. I believe Costco should consider that the HP laptop which prompted the ban was defected. May be Costco should consider selling reliable laptops so that there would not be returns as oppose to putting the burden on the consumer. In fact, this specific laptop has received only 2 stars in Costco customer review. And most people complain about the very same issue I had with it. Usually I pay attention to reviews and consider them as part of my decision making. But I this case I trusted that Costco would not sell problematic items. I was told my Costco technical services to return it get purchase another one. They both had the same issue. I'm very happy with my Lenovo laptop from Costco and would like to purchase another one. As compromise, if given the rebate I'm welling to wave my 90 return on the Lenovo laptop to only 30 days. and I would still keep my Costco membership if the ban is removed. 
Sincerely,
[redacted]

We take these matters seriously to ensure that our members are satisfied. We had a technician go out to the members home today to find out what could be wrong with the furnace. The problem had to do with a loose thermostat wire in the wall. This has been fixed and the furnace is now working.

It was Costco's understanding the manufacturer refunded Mr. [redacted] in full for his purchase.  Upon receiving his response, we asked the manufacturer to refund him any difference, including sales tax, between what he paid and what he has received as a refund.Costco apologizes to Mr. [redacted] for any inconvenience he encountered from contacting Costco directly regarding the recall. Costco typically relies on its suppliers for all recall-related matters. Although we realize the recalled product was not exclusive to Costco, we will address the supplier's handling processes with the supplier to avoid any recurring similar inconveniences.

We have been in contact with the member as have the company who provided the product.  We are currently working on a resolution.

Costco is continuing to look into this case.

Upon further review of this transaction, it is concluded that the cashier was in full compliance with Costco policy and VISA merchant agreements.
We are a member-based wholesale company that does not allow anyone without a paid membership to shop. The membership card that was presented...

and scanned to complete this transaction did not belong to the VISA cardholder. Because the Costco member's information did not match the VISA card, identification was requested. Had a Costco issued membership card been presented upon this request, that would have been sufficient identification to resolve the above discrepancy.
VISA's merchant agreement does prohibit a merchant from denying a transaction if a VISA cardholder refuses to present identification. Although VISA recommends that merchants refrain from asking for identification, it is Costco cashier procedures to do so.
Identification was presented upon request. No transaction was denied in this matter.
Thank you.