Costco

Complaint: [redacted]I am rejecting this response because:
 
The answer does not have a signature and I did not talk to anyone from "Buying team" at Costco. This might mean that these were agent were misrepresenting themselves as people who are in charge of Concierge Service. I would like the follow up to be written as a response here it is documented by Revdex.com. I am curious to find out some answer in regards to constant intentional misinformation and mistreatment of the customers by so many people in Costco Headquarters.  So I am requesting a follow up on William from Concierge (he claims he is the boss there), Andrea (she told me concierge reports to her but she cannot listen to the recorded calls which is evidently a lie), Frannie (who kept calling me insane, kept talking about her personal problems and kept calling the issue unfortunate instance), and also the last man I talked, the one that calls customers and asks "what do you want". He is clearly thinking that he can say whatever he wantS. I was called crazy, lair,  insane, by your staff. So I would like everyone to get an explanation on this behavior. All I heard is people making up stuff, getting angry because a customer calls them, giving the runaround, and telling me there is nothing a customer can do. Please detail the answers, 
 
[redacted] 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: simply waiting for Costco's reply. Sincerely,[redacted]

We are actively working with the member to resolve this issue.

Complaint: [redacted]
I am rejecting this response because:Wendi only recently contacted me, and we spoke on Sunday, May 21, 2017. The matter is still open, as no resolution has been offered at this time.
Sincerely,
[redacted]

CE Exchange did find the phones and the error was corrected.  A check is being mailed from CE Exchange on 4/29/16 for the 12 phones, totaling $1200.

I...

have not received communication from the Bollingbrook store, nor was I aware I needed to respond as the last communication from Revdex.com said noAction was required at this time. As the store has failed on multiple occasions to reissue the check and my address has not changed. I did not renew my membership because they were unable or unwilling to issue the check. The gift card will not do me any good as I cannot redeem it without being a member and I will not be renewing membership with a business that has taken almost a year to refund the $50 owed. I want a check issued that I can actually use and that is sent to my mailing address they have on file. ________________________[redacted]

At this time we have attempted to connect with the member via both phone and email to address his concerns. We are more than happy to send a replacement, however prior to doing so we do need to confirm the needed parts. We have yet to receive a response to any of our attempts to reach the...

member.

"Thank you for contacting us regarding complaint #[redacted]. We have been in contact with [redacted] to resolve this matter."
 
Colleen L[redacted]
Facilities Supervisor
[redacted]
[redacted]

Hello [redacted], Thank you for taking the time to speak with Michelle from Wireless Advocates this  afternoon 5/12/2017 regarding your Revdex.com complaint. As discuss, they have validated your purchase and return with Wireless Advocates. They will be partnering...

with Sprint to confirm when you will receive your refund for billing that you have already paid. Sprint has advised that your current account balance is currently at $0.00. They are also partnering with the carrier to ensure there is no negative impact to your credit.  WA will be following up with you on Tuesday 5/16/2017 per your conversation this afternoon.

We made every attempt to treat each of our members fairly and consistently with respect to the amount of inventory that was available. Bottled water for purchase was scarce due to the impact of Hurricane Harvey with inventories depleting quickly as Irma grew into a hurricane status. To...

purchase water we provided a ticket to be used to help evenly distribute inventory. We asked that the member be present, (no absentee membership card holders), have a membership, and a two case limit. Respectfully, Mr. [redacted] asked for an exception to these guidelines. To be fair, we fielded many requests for this and similar requests for an exception to these guidelines that were not honored. We believe in good faith that we distributed our inventory equally among all of our members who waited patiently for an opportunity to purchase any available water. Mr. [redacted] was advised of a water filtration system for purchase available in the location and to date our city has not had any issue maintaining the City’s water supply. Thankfully, the impact of Hurricane Irma was not as devastating as predicted.

Complaint: [redacted]
I am rejecting this response because: it still does not justify Costco ignoring the problem for many months. Also I only received 29.99 for the product when I paid more for it at Costco.
Sincerely,
[redacted]

Thank you for giving Costco Travel an opportunity to address Mr. [redacted]’s concerns. We have been in touch with Mr. [redacted] and mutually resolved his issue.  We have provided a  $212 refund back to the credit card on file to make up the difference of the $37 per day plus tax resort fee.

[redacted]
I am responding to a complaint I received bout our pharmacy, ID [redacted]. This complaint was directed...

incorrectly toward another of our facilities, the Costco Pharmacy at [redacted] Issaquah, WA 98027.The customer’s complaint consists of three basic issues:The customer states he contacted Costco on 1/12/16 and Costco wasted 10 days getting his prescription and that his previous pharmacy, [redacted], can get his prescription within two hours. Our staff sent his physician’s office the first faxed prescription request on 1/13/16. After no response, a second faxed request was sent on 1/15/16. After still no response from his physician’s office, one of our pharmacists called the office on 1/18/16 for a verbal prescription- the pharmacist was transferred to the physician’s MA’s voicemail and left a message. On 1/20/16, our staff called the MA’s voicemail again asking for a call back regarding the status of the prescription we had not yet received. We then called the customer and left a voicemail regarding the delay. A prescription was received from a different MD later that day. The prescription from the physician we originally contacted finally arrived on 1/21/16. The customer states that his insurance and [redacted] had not made any errors in the processing of the prescription and that Costco had simply failed to call Envision for an override or the rejection based on the medication’s cost. On 1/20/16, when our staff tried to process his prescription, two rejections were received from his insurance (RFTS is Refill Too Soon):RFTS DISPENSED AT OTHER PHCY-NEXT AVAILABLE FILL DATE 3/27/2016.PLAN LIMITATION EXCEEDED-PA MAX DOLLAR ($6955.30)The customer was given this information via email and advised to contact [redacted] to have them check their records. He contacted our staff and stated he had picked up a 30 day supply at ta [redacted] on 1/1/16 but could not understand the 3/27/16 next fill date. On 1/21/16 we were able to process his prescription through the insurance. The only reason this was possible was that on 1/20/16 [redacted] reprocessed the prescription filled on 1/1/16 for the correct supply of 30 days. The customer states the prescription was shipped UPS Signature Required making it difficult for him to receive the prescription as he works during the day. He was upset at the $6.00 transfer charge to relocate the delivery from the UPS hub to a local UPS store, and did not ask for UPS shipping in the first place. When the customer spoke to our staff on 1/12/16 he stated he lived in the desert and wanted to know how the prescription would be shipped. He was informed at that time that due to cost the prescription would be shipped UPS Signature Required. While we have happily refunded the $6.00 transfer charge, this had to be paid upfront by the customer in order to have the package routed to another UPS facility. One of our pharmacists spent over an hour with the customer and UPS on a three-way call in order to get the package routed to a more convenient delivery address. Mail order pharmacies are highly automated facilities that have limited processes available for processing and shipping prescriptions. The lack of variables decreases the risk of dispensing errors and lowers costs, resulting in savings to insurers, employers, andPatients. This also requires customers to secure mail boxes and set up alternative delivery sites to ensure they receive their medication. If customers desire an alternative form of shipping orDelivery they must call and talk to our staff about any available options before each shipment.Any questions, please feel free to contact me at the number below. Sincerely,Steven F. A[redacted] RPh Assistant
Pharmacy Manager CostcoMail
Order Pharmacy [redacted]Everett, WA 98204800-607-6861

1)We apologize for the non-delivery of the $25 cash card which was to be sent to you after the delivery of your first online order with the Costco Business Center.  A $25 cash card is being mailed on Monday, May 16th.  Again, we apologize for any inconvenience this may have caused....

 We value you as a customer and appreciate your business.
2)[redacted] signed up for executive membership on 1/30/14 and received 2 free months at that time. [redacted] shopped 22 times before his card expired on 3/31/15.
[redacted] renewed his executive membership on 4/27/15 and shopped another 24  times before requesting a refund of his membership fees on 4/16/16. [redacted] was credited $88.66 ($110.00 less $21.34 he received in 2% rewards) to his Visa card ending in [redacted] via warehouse #99.
[redacted] also requested his membership fees from 2014-2015 be refunded on 5/4/16. [redacted] was credited $104.06 ($110.00 less $5.94 he received in 2% rewards) to his Visa card ending in [redacted] via warehouse #99.
3)Option TIRE shows Mr. [redacted] never had his vehicle serviced at our Tire Shop during the duration of his membership. There is no incident report on file Mr. [redacted]’s flat tire. Had [redacted] notified the Tire Shop or a member of management we would had attempted to repair his flat tire.
In conclusion, we have refunded 100% of Mr. [redacted]’s membership fees since signing up on 1/30/14 and don’t feel we should compensate him monetarily for an incident we were never made aware of or given a chance to rectify.

Complaint: [redacted]I am rejecting this response because: The business response is non responsive.  They obtain personal information from a customer such as myself including but not limited to credit card information.  If there was an omission at the time I placed the order the system should have not accepted it.  This is really about Dell changing the Black Friday special after the fact.  If this were a less well known business I would think that this was a ploy to sign up new customers by advertising something at a price which is not available after they have obtained all of your personal information.  How inappropriate their response seems in light of this.  I am now motivated to write their states attorney generals office.Sincerely,[redacted]

Dear Ms. [redacted],
 
We have reviewed your complaint regarding the two Samsung TVs purchased from Costco  in May of 2010  a 32" LCD model $429.99 and March of 2013 a 40' LED model $459.99. Televisions like any other electronics will have a percentage of failures each...

year during their life cycle.  There are also conditions that will affect the failure rate of a TV like many other products, such as amount of usage or environmental surroundings.
We are sorry to hear that they did not meet your expectations. The vast majority of TVs do last longer than 3 years; unfortunately there is no manufacturer that has a zero defective rate. About 10 years ago we changed our return policy that limited returns to the first 90 days after purchase, but at the same time doubled the manufacturer’s 1 year warranty to 2 years through Costco Concierge Services.
 
We can’t comment on this Member’s particular issues as we are unaware of any technician’s evaluation that provide information as to what on these units failed.  
 
On the 2010 LCD model, Member contacted Concierge  (12/27/2013), when unit was already over 1 1/2 years beyond the Two Year warranty. Issue reported was a no power situation that could have been caused by numerous things. They were referred to a local Samsung ASC, but we do not know what if anything transpired after that contact.
 
As to the 2013 LED model, Member contacted Concierge  (07/01/2016), when they were 1 1/4 years beyond the two year warranty. Issue was no video but the menu was visible. According to records Member declined phone assistance and disconnected the call. With only this information it would not be possible to speculate if this was an actual hardware issue or something that possibly could be resolved through troubleshooting.
 
As a loyal member, Costco has offered member a cash card for $350, toward a purchase of a new TV, and highly recommend purchasing  SquareTrade TV Protection Plan for $89.99 that will cover years 3, 4 and 5,  lastly if you have the CitVisa Anywhere credit card and purchase TV with it, this will cover years 6 and 7, for a total of 7 years warranty coverage. This is the BEST value in the market place currently.   
 
We value your business and sincerely hope that you will continue to enjoy the benefits of your Costco membership.

Costco is very sorry to hear about the poor service and bad information you received at our tire center.
Please contact the Los Angeles Regional Tire Manager, Brian I[redacted], at 714-741-7761.
Brian will ensure the employee and the tire center are properly dealt with to ensure this does not...

happen in the future.

we have forwarded the member's concerns to Citi and asked that they help to resolve the issue.

Complaint: [redacted]I am rejecting this response because: The damage on the tv is internal only and vizio is blaming you for shipping damage. I would have reported shipping damage if I would have known that the tv had internal shipping damage. Since I didnt take apart the tv and ok inspect the internal components it would have been impossible for me to determine if the tv is damaged or not.
Vizio was claiming the damage is most likely due to a thermal crack. They explained that if the led has a very slight crack due to shipping that heat overtime can cause the crack to expand and get worst eventually leading to the issue I am having. Plenty of people have experienced the same issue and their TVs look exactly the same of what has happened to mine. 
 
Based on Vizio's claim of a thermal crack and being that I had to go through a few damaged sets to find one that wasn't broken when I initially purchased the tv I am siding with Vizio that it's Costcos fault for shipping damage. Please fix asap. I don't want to  waste much more time on this issue and the next steps are to contact the Utah attorney general and the regional manager of Costco. 
I have never received such poor customer support from Costco. Usually this company is great.Sincerely,[redacted]

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
Ms. [redacted]'s boyfriend Mr. [redacted] contacted Costco Concierge Services on 01/08/2017...

requesting a return. Ms.[redacted] purchased item # [redacted]  -Vizio E43-C2 43” LED Smart Television on 03/30/2016. At such time the camera came with a 90 day return policy (shown on printed receipt) with that a one year Nikon manufacturer warranty. The 90 day return policy for this unit expired 06/28/2016; however member is still within Vizio's warranty entitlement. Costco Concierge is a free technical support call center for member's and we've helped millions of our members mediate and facilitate warranty through our mutual partners. 
The agent provided Mr. [redacted]  with the following policy "Costco Concierge Services is a free technical support service for Costco members. We do not have the ability to authorize or deny returns. If you would like to troubleshoot your product over the phone with us, I would be happy to assist you." They declined troubleshooting and advised they would call back if needed and were provided the case number.
We would be more then happy to assist member if she chooses to work with Concierge to set up diagnostics and/or repair, they can call our toll free # 1-866-861-0450. We apologize the warehouse and Costco Concierge Service's experience was not to her expectations as they were following company policy
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.