Costco

Complaint: [redacted]I am rejecting this response because:
Already provided detailed response several days ago.Sincerely,[redacted]

This is case # [redacted], which two escalation emails are attached. From case notes it appears that Warehouse was reimburse the Member for recovery media. Contrary to Member’s claims, HP doesn’t cover software under their limited warranty (copy attached). Here is relevant statement from page 7 of...

the HP warranty:
 
“EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR
PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (AS
DEFINED BELOW), AND THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
“AS IS” AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES
AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF TITLE AND NON INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES”
 
Further claim of Member that recovery software can be downloaded from the internet is inaccurate also, recovery media is only available by ordering either DVD or flash drive media (depending on computer model) from HP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business is very aggressive and unprofessional in their behavior. As you can see they are not wanting to take responsibility for their actions. I am not accepting their response as an approval, because they have not attempted to fix their behavior which the public must be made aware of
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I reject this response because it is a fraud. I received a shipping label from Costco on 27 july for returning the computer and printer. I returned them the same day to u.p.s. office in Hudson Oaks Texas. The next morning 28 July I received an email from Laura Lister stating that she had received notice of the return and that A REFUND WOULD BE ISSUED IN A COUPLE OF DAYS..Never had received any refund I emailed her again...each time she would say the refund had been issued and the bank should apply it to my credit card.(never happened).  I contacted her again, and this time she said the manufactor Hewlett Packard would issue the refund..Never happened) This kind of Clinto damage control went on and I stil as of this date...5 August 2017 have not received any return of funds...then I was advised that a check would be mailed for a portion of the regund and A credit card of 300.00 was issued to my credit card....has not happened as of this date. What was promised as a reund in a couple of days still has not occurred and I do not know or believe that a check is in the mail. These types of businesses cab zap funds from your bank in a matter of minutes when you purchase and do before ever filling an order...how is it that when they deceive return of goods, they cant refund in weeks...We the little guys of the world look to people like Revdex.com to go to bat for us as the business world uses your clout to augment sales. This then is a blantant case of screw the little guy get the money and keep it as long as possible...SHAME ON THEM. Sincerely [redacted]Weatherford, Texas 76087[redacted]
 
Sincerely,
[redacted]

Our records show that a full refund for [redacted]'s membership fee was applied to Visa ending in [redacted] on 8/13/17.  If this transaction is not showing on this member's account they can contact us directly at 800-774-2678 and we will be happy to investigate further."

We are sorry to hear of the unfortunate incident involving Ms. [redacted] vehicle. We investigated this matter and the evidence provided was consistent with a wheel that had been loose for a very short period of time/miles.  The vehicle had traveled over 5,000 miles during the 4 months since our...

service. We do not believe this loss was related to our service.

Mr. [redacted]'s complaint was dealt with in the manner that was explained to him during our first conversation. I visited the building and reviewed his concerns with management and discussed how to prevent this from happening again.

Thank you for your recent inquiry on behalf of Ms. [redacted]. We appreciate the Revdex.com's efforts to resolve consumer complaints and to promote communications between businesses and consumers. The member purchased item #[redacted] Dell Inspiron 13 7000 Series Notebook Computer for...

$699.99 on 1/29/15 at Warehouse #645 Raleigh, North Carolina. At such time the computer came with a 90 day return policy (shown on printed receipt) and a one year Dell manufacturer warranty. Costco extends the manufacturer warranty to two years for coverage until 1/29/2016. 
We apologize for the inconvenience and frustration Ms.[redacted] had gone through with this unit and the battery life. We have ordered a replacement battery for Ms.[redacted] at no charge and it is in transit with UPS for a delivery date of 12/22/2016 to Ms.[redacted]. We will follow up with Ms. [redacted] after delivery to ensure this resolves her issue."
I hope this response has satisfactorily addressed the Revdex.com's concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don't hesitate to contact me.

"We apologize for the inconvenience you experienced while ordering light bulbs from Costco.com. We are sending a $25 gift card to you in the mail."
 
Colleen L[redacted]
Facilities Supervisor
[redacted]@costco.com

the members complaint is being researched and we will respond accordingly on Monday, Nov 28th.

Complaint: [redacted]I am rejecting this response because:
that's not what I was informed at the time of purchase.
Sincerely,[redacted]

Hello [redacted],I am following up on the status of your Revdex.com complaint. Per our conversation on Friday 6/2/2017, AT&T has confirmed you are already receiving a monthly bill credit on (1) of your iPhone 7’s, they have also advised they are applying monthly bill credits for the (3) additional...

iPhone 7’s purchased on 2/10/2017.The credits will be applied to your account and backdated within 2-3 billing cycles, Wireless Advocates has requested that this process be expedited however AT&T has advised they have a bill credit process required to get the monthly bill credits applied to your account successfully. Due to the inconvenience this has caused you a $50.00 Costco cash card was sent to you on Friday 6/9/2017. On behalf of Wireless Advocates I would like to apologize for the frustration resulting from your purchase with us. Please let me know if you have any additional questions. Best Regards,Charon K[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
You have been misinformed as to when the amount in question was reversed and put back into our account, it was just as I explained prior. Regardless, I have made my complaint in full. This further explanation on your part does not change that. I will take my business else where, when using my debit or credit card, in doing so I am confident there will be no tampering with my funds. Thank You.

We have contacted Ms. [redacted] and although we are not liable for this incident we resolved it to her satisfaction as a member courtesy.

We left a voicemail and explained to [redacted] the steps we've taken to resolve his concerns. We have submitted a Mailing Opt Out form with the name provided ([redacted]), and we have also reached out to our marketing team to make sure the mail with the name provided by [redacted] in his...

complaint is taken out of circulation as soon as possible.

Costco respectfully disagrees with Mr. [redacted]'s conclusion that he is an innocent good-faith purchaser, and with his interpretation of RCW 62A.2-403(1)(b).
Nonetheless, Mr. [redacted] is a valued Costco member.  As such, Costco offered, as a member service gesture, to provide him the $210 he paid for the $380.43 cash card so that he would not be out of pocket for his Craigslist purchase.  If he would like to accept Costco's offer, he may contact Kelly F[redacted], General Manager of Costco's North Division location in Spokane, at 509-466-9668 to arrange for pickup of a $210 cash card.

The issue with member [redacted] as been resolved. There was a price adjustment done for him today on item number #[redacted] for $80.02, put on a Costco cash card and mailed to his home. The member was happy with the end result and in the future will come to a manager on duty with any questions or...

concerns regarding how Costco operates.

Complaint: [redacted]
I am rejecting this response because:
I actually asked for Lasik eye surgery. Maybe when you are assaulted in jail twice you deserve some compensation?
Sincerely,
[redacted]

Complaint: [redacted]Costco contacted me last week, and I hope we can resolve it this week. If not, on Saturday, I will return the tires. The regional manager for the tire center seemed to acknowledge the website issue and...

understand how the error occurred. Still, I thought 'Sarah' from Costco.com would propose a resolution until she 'talked to her manager' and then refused to take any responsibility. She sent me to call the tire center, and they were happy to take the tires back and not resolve the situation. I did request 'Sarah' escalate and institute a follow-up, which has not happened. Not surprising that she would not give me her full name or employee #. Although I liked the regional manager and appreciated the call, I'm waiting to accept the response until we resolve this. Sincerely,[redacted]