Costco

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
This response does not reflect the leadership values of Costco HQ, because this is not the situation that happened at the Colorado Springs store.  This sounds like someone is trying to stay out of trouble with Costco HQ.  I have been in the credit card industry working on behalf of the payment brands and Costco fully knows it is not supposed to be requiring an ID as a condition of using a credit card.  This is why hotlines exist to report merchants that are out of compliance with their merchant card agreement.  Here is a summary link that provides some basic merchant information:
https://www.privacyrights.org/blog/can-stores-require-id-when-i-pay-credit-card<...⇄ />  
Here is the link to report merchants that are requiring an ID as a condition of using a credit card for which a Colorado Springs Costco was requiring "post transaction" to the payment brands:
https://consumerist.com/2007/12/12/how-to-report-merchants-for-requiring-a-minim...⇄ /> I work with many merchants and franchise companies and many business owners believe they are going to reduce chargebacks and reduce fraud when they are playing police officer and bank approver by requiring people to show an ID.  When a credit card transaction is approved, it typically goes through 10 to 25+ workflow decision making processes to prevent fraud before a transaction is approved.  A merchant does not have this capability and if this really worked, the National Retail Federation would be supporting this method of credit card approval by requiring a picture ID and be rolled out nationally by all retailers.
Lastly, their is some dark history about showing ID's for using a credit card. ID's in the Southern part of the US were required for non-white people and no ID's were required for white people because of economic assumptions with no facts.  This became a form of discrimination and when I see merchants having good intentions of trying to prevent fraud, I can only think of racism and profiling non-white credit card users.  Please stop the practice, make sure the proper training is put in place.  Once this is done, be happy to close this Revdex.com complaint.  I'm a big fan of Costco and I know this can be resolved very simply.Sincerely,[redacted]

Costco stands by it's original statement.

Complaint: [redacted]I am rejecting this response because: 1. I never received the $88 refund they stated I received. 2) I didn't realize the tire was going flat until I felt something strange when I was driving down the road. It is unreasonable to assume I would drive all the way back to Costco on a flat tire. That could damage the rim. I went to the closest possible place.
 
To resolve this matter, I would need the $88 refund they say I received (because I never received it), and I would need the refund for the tire.
Sincerely,[redacted]

Complaint: [redacted]Though these conversations did take place with the people who are noted, the notes from your side of the conversation look decidedly different than those I took. 
I was told that all that could be offered was a 25% credit and 75% voucher. I stated from the beginning that I did not feel the was fair - but that if there was no other option available to me I didn't have an option but to move forward. Of course a 25% refund is better than no refund. It is really a shame that a company like this, who makes their money multiple times on membership fees, sales of products, and sales of services, is unwilling to do the right thing in this situation. This will be the last time I use a third party service to negotiate a trip for me, and will likely be one of the last experiences my family has with you guys. You have taken what should be one of the most anticipated and celebrated times of our life and managed to make it a drag. When we are planning for our first child, the last thing I should have to be worrying about and taking care of is a refund for a cruise that our doctors will not allow us to go on. Then, to have her pregnancy even questioned because a letter from her OBGYN failed to say in bold print that she was pregnant is offensive. What a miserable customer service experience this has been. I've always been told that you guys are great to book through because you have your customers back, and blah blah blah. This has been the exact opposite of the experience I had hoped to receive. 
If you guys refuse to do the right thing in this situation, I can't force you to. That is your business. I hope moving forward you can be a little more sensitive and a little more reasonable with guests. Don't you think we wanted to go on that cruise? Don't you think having to cancel a cruise we've been looking forward to for weeks was already hard enough and frustrating enough on us? A 25% refund is a slap in the face. Given the circumstances, SURELY you understand that a 75% cruise voucher to be used in the next 2 years is basically just charging us 75% for a cruise we aren't able to go on. The next 9 months are out due to pregnancy. It seems unlikely we'll be traveling out of the country during the first year of our child's life. It just feels like a money grab from you guys, and it's very frustrating. 
I would love to have a conversation with someone, if you're willing to talk and reason
Sincerely,[redacted]

We value our members and take complaints very seriously. We reviewed [redacted]'s account and found that she has shopped at our location on 21 occasions this fiscal year (beginning in August); her shop history indicates that she has spent -$132 year to date, meaning that she has returned more than...

she has purchased. The comments were placed on her account because there have been instances where our return policy may have been abused. Multiple managers have spoken to [redacted] about returning expired and half-eaten perishables; comments about these instances date back to 2011. Most recently, [redacted] returned 6 half-eaten perishable items on 6/8/17 including a Basil Pesto purchased on 7/5/16, Avocado Mayo purchased on 5/14/16, Cottage Cheese purchased on 3/29/17, and a bag of salmon that we do not show as a purchase on her account. We feel that we have been more than fair in refunding any items she found unsatisfactory. At this point, we believe that [redacted] has been abusing the spirit of our "satisfaction guarantee" policy. To allow [redacted] to continue returning expired and half-eaten perishables would be unfair to our other members. During her most recent visit to our Membership/Refunds department, another member in line over-heard the conversation about the returns. The member commended Costco for the way we handled the situation after she witnessed [redacted]'s abusive reaction to our employees. The member handed her membership card to the manager on duty to make a copy of in case [redacted] decided to make a complaint to corporate. The member said that the matter was handled professionally and that she would be willing to back-up the manger and employees in the case [redacted] pursues a complaint.

Costco apologizes for the damage to your vehicle.
Costco will pay to repair your vehicle to the condition it was in when it was presented to Costco.  
Please contact Dave R[redacted] at [redacted] to discuss the quotes you have received to repair your vehicle.

This has been resolved.  We’re refunding the member $410 ($300 for one-night Hotel + $110 Membership fee).

Member [redacted] came in on August 11th and purchased a $1,000 cash card, she gave the cashier $1,000 in cash, cashier Joe ran the $1,000 on her Costco Visa. At the time the member nor the cashier realized the mistake. [redacted] came back in the night of the 11th after she realized a mistake has been...

made. She was yelling at our Membership Manager Dario claiming that we were intentionally trying to fraud her. Dario tried to calm her down and explained what happened and that it was a mistake by cashier Joe. Dario explained to her that the error would have been caught by our Sales Audit department the next day. Tracey then demanded $1,000 compensation for her time. Dario told her that he was not authorized to do that and got As't Manager Eric involved. Eric offered to add an additional $100 to her cash card for her time. She was upset at the fact that the money would take a day to settle and that it would not be available the same day. [redacted] refused the $100 cash card and then stated that a $500 cash card would satisfy her. [redacted] also wanted Costco to fire Joe (a 30 year employee) for his error. She was also yelling at our members to not shop at Costco. In our opinion she was creating a scene to try to get us to cave in to her demand of $1,000 in compensation for her time and to fire Joe.

Member first contacted Costco Concierge Services on 10/13 and troubleshooting was done then and again on 10.14. Pictures were requested to help diagnoses the issue and it took Member sever days to send in. The version code was also needed to ensure that the correct parts were ordered. It took until...

10/26 to receive this information from the Member. Parts were then ordered and shipped two business day air. 11/06 The was a problem with shipping and parts were lost in transit. Member was contacted Concierge offered to ship second set of parts to Member via overnight express service. At this point Member declined wanting a return which CCS would not offer as unit past the 90 day return that Costco offers. Monday, 11/7 Concierge went ahead and ordered the replacement part overnight express service. On 11/9 Member requested to hold off on repair as they were waiting for Costco Member Service to call back about return option. Member continued to refuse to set up appointment for repair until 11/16 when Member agreed to continue with repair. 11/18 Field tech and service partner did make an exception and set Member up for a in home repair on Sunday the 20th. Concierge spoke with Member today 11/23 and the line issue was resolve by repair on 11/20. Member now says they are having issue with switching inputs and notion on the screen is blurry.  On latter we have requested Member email pictures to a Concierge mailbox.
 
As to Member’s claim of Costco Member Services not calling him back about return authorization, they are unable to authorize this either as unit is well beyond the 90 day return policy. Costco is living up to it commitment in attempting to repair the television at no cost to the Member. Had Member purchase at another retailer, they would have only gotten one year warranty and would have to be paying for repair at this point. Costco’s 90 return policy is one of the most liberal in the electronics industry.

We stand by our previous comments

Costco stands by their original response and considers this mater closed

The [redacted]'s are correct. Our reply mistakenly referenced a different case. The [redacted]'s are working directly with LG on their reimbursement check. We will not close the cause until they have received the check

Complaint: [redacted]I am rejecting this response because:
After a week talking to [redacted] at Costco, I've not received the parts and I've not even heard back about any arrangements for the parts to be sent to me!
It's 2 weeks from the first time I contacted the manufacturer regarding the parts!
A Manufacturer is 'LEGALLY' responsible to fulfill the 'WARRANTY' within the time frame the items are under the warranty, without any confusions. Any trouble or hassle for the customers to request a warranty to be fulfilled is not acceptable.
Costco is 'LEGALLY OBLIGATED' to carry the products, with crystal clear warranty information and such a long time and confusion is not really acceptable.
The item is too heavy to easily taken back to the Costco Warehouse and it is extremely hard to find a Truck or van for less than $100 to return it.
No matter if a customer purchases a item at Costco.com or a Costco local warehouse, they deserve to receive the same warranty service, as advertised!
At this time, I request either a full refund, or a full replacement of the product with a similar item that has a VALID, Well Defined and crystal clear warranty! Since the warranty for this item has not been fulfilled after 2 weeks of contacting the manufacturer and a week talking to Costco, through the Revdex.com!
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for addressing this problem so quickly.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ramasamy P[redacted]

[redacted],  We apologize for the inconvenience you experienced while ordering light bulbs from Costco.com.  We try our best to provide the most information possible on all the various scenarios that could happen to someone when purchasing a product on Costco.com.  We see some...

failures that you have pointed out.  With this knowledge we will be able to better educate our staff to handle situations such as you experienced.  Again, please accept our apologies and we hope that you will give Costco.com another chance on another product by using the $25 cash card that we will be sending you in the mail.

We apologize for the frustrations [redacted] has been experiencing. It is standard practice for airlines to charge cancel or change penalties once a ticket is purchased, however we may not be fully understanding [redacted] complaint. We’d certainly like to make sure we are being fair and honest and...

taking proper accountability if we’ve made a mistake. [redacted] complaint is being further looked into and we will contact [redacted] to discuss in an effort to fully understand the situation.

Under tax law, the discount offered under a manufacturer’s coupon, where the manufacturer funds the discount, is subject to sales tax. Most states take the position that the merchandise is still being sold for the full original sales price. In these situations, the law requires that...

sales tax be calculated and charged on the full sales price prior to any manufacturer-funded discount being applied. Accordingly, in all states and territories where we have warehouses (except CT, MA, MO, PA, and TX), items are taxed before the coupon is deducted.Please refer to the "Terms and Conditions" section of the coupon book for the disclosure on sales tax.

Costco will gladly apply the membership refund amount of $118.80 to an outstanding balance owed to Costco by the member.  Please contact warehouse management at our Rochester, NY warehouse to work out the details.