Costume Supercenter

We received this customers return as of 6/17/in which our warehouse immediately processed a full refund on the order in the amount of $We are in the process of investigating this issue as there have been no accounts of bug infestations since our company has been openThe items that were ordered were all sealed party supply productsThere is no way to indicate that this issue did not occur in transit as again there have been no other reports from any other customers over the yearsWe will be following up with the customer directly as well in regards to the order?

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a full refund via [redacted] , please see attachmentWe apologize for any inconvenience this may have caused

To whom it may concern, The refund for this account was re-run as it did not go through successfully the first timeBelow is the transaction details for the refund to Paypal: Payment Sent (Unique Transaction ID # [redacted] ) [redacted] [redacted] ** [redacted] ***The customer should see this refund reflected in their account in a couple of business days if it is not already postedPlease let me know if there are any other questionsSincerely, [redacted] Customer Service ManagerCostume SuperCenter [redacted]

Revdex.com: After you contact the company they reached out to me the next day and refunded me the amount of purchase and also for the shippingThank you so very much for your assistance [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Selecting a shipping method is a drop down on the checkout pageEach shipping method available to an area is displayed with the shipping amountIt is stated on our site that we are unable to alter or cancel an order once it is placedEven if the customer wanted to add to the order, we would not be able to do soThey would be advised to place a 2nd order and the customer would be responsible for shipping on the 2nd orderWe are unable to refund the shipping charges

To whom it may concern, Mr [redacted] ' order was shipped via FedEx and transferred to his local post office for delivery with tracking number [redacted] Tracking shows the order was delivered on 6/at 4:PMIf Mr [redacted] has yet to receive his order, he should check with his local post office to determine where his package isThank you, [redacted] Customer Service ManagerWholesale Halloween Costumes

To whom it may concern, Upon looking at Ms [redacted] ' account, it appears the original order came through [redacted] for our company to fulfillMs [redacted] spoke to one of our call center representatives to request a full refund after an email was sent to her in January asking if she would accept a discount on the orderUpon the refusal, a full refund has been processed with [redacted] today, Thursday, March The refund should take about hours to post to her accountWe apologize for the confusion around the order Sincerely, [redacted] Customer Service Manager Wholesale Halloween Costumes ###-###-####

To whom it may concern,We have recently changed our return policy and are no longer participating in free exchangesUpon reviewing the order, we will make the one time allowance for the free exchange and the account has been noted [redacted] will have to place a new order, and then ship the first order back, and our returns department will process the refund accordingly.Thank you,

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe issued a full refund and the refund confirmation number is [redacted] We apologize for any inconvenience this may have causedSee attachment

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that assisted you were not helpfulI wanted to inform you that I was able to cancel your orderWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you that our finance department will be mailing a check for the desired amount of $The check number is [redacted] and its expected to be delivered within 3-business days We sincerely apologize for any inconvenience this may have caused

To whom it may concern, We have had the opportunity to speak with [redacted] about her experience with our call center, and have refunded her order in full for the inconvenienceWe are following up with our call center to provide the recordings of the calls so we can review with the representatives that assisted [redacted] ***If there is anything else needed, please let us know [redacted] Customer Service Manager Costume SuperCenter [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] has nothing to do with thisIt amazes me how this company shifts the blameI have located part of your invoice, I am still searching for the other pieceAs I stated the party is over so I probably threw it out with the party trash where it belongsI ordered two party kits from you and extra suppliesIts funny how the small napkins and cups were there for both kits but notes plates and large napkinsBut yet you are trying to claim you sent me everything so if that was the case then you accidentally sent me extra silverware and cups and napkinsAs one of your reps tried to claim I ordered one party kit, your company as a whole is just a jokeI am going to continue to look for your sorry invoice Regards, [redacted] ***

The customer has been in contact with our Corporate Office via Social MediaThe shipping that she paid on the order has been refunded and even though she didn’t want to return the merchandise, we have refunded 15% off her merchandise totalThese refunds were processed on 1/5/in the amount of $This refund will appear in her account in 5-business days

The customer placed this order on 4/15/and there was an authorization hold placed on the funds in the amount of $90.30, auth# [redacted] When the order shipped out on 4/16/15, we collected the funds from the customer’s financial institutionThe customer was only charged onceAs a merchant, we do not have the ability to “release” an authorization holdThat is a bank function and it can take 5-business days for some banks to release funds back into a customer’s accountThe customer needs to contact their bank, provide them with the above authorization number and ask the bank to release the funds as they have already transferred the required funds to us

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to the system they sent a replacement order for the correct item and the replacement order number is [redacted] The carrier is UPS and the tracking number is [redacted] We apologize for any inconvenience this may have causedre

To whom it may concern, As per the complaint, Mr [redacted] online order did not complete, so there is nothing in our system to refundIf there is a pending authorization on what ever form of payment Mr [redacted] used, it would need to be released by his financial institutionThere are many variables as to why an order did not process, the biggest being not a strong connection to the internet for quick processingIf Mr [redacted] wanted, he could phone in to our call center and one of our representatives could assist in placing the order over the phoneAs we do not have an order, there is nothing for us to refund at this timeThank you, [redacted] Customer Service ManagerCostume Super Centre [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn the case I do not receive this check/reimbursement within the allotted time frame from the business, what are the next steps I need to take from there?Thank you again for attention to this matter and your patience.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry that you had a bad experience with us., We processed a full refund and the refund confirmation number is [redacted] Please allow 5-business days for this refund to reflect onto your accountWe apologize for any inconvenience this may have causedSee attachment