Costume Supercenter

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe issued a refund for the Darth Vader costume for the amount of $and the refund confirmation number is [redacted] , see attachmentWe sincerely apologize for any inconvenience this may may have caused

We do apologize for the troubles you encountered in regard to your orders We have multiple orders for the skunk costumes you are referencing going back to Sept and running through October 23, The last orders were placed on October at about 1pm and shipped that same day @ about 4pm so by the time the email was received and processed to try and cancel one of those orders it was too late You had requested premium shipping on those and in order to ensure next day delivery they were processed right away We did receive a return on one of your orders [redacted] There were of the skunk costumes returned and we have credited you $and have sent an email in relation to this credit To date that is the only return we have received, if you are returning more costumes, and or have sent more back we would need a tracking # for the retuhave only received the one so far Again I apologize for any issues you encountered in regard to your orders

To whom it may concern, According to the tracking information provided by UPS, Ms [redacted] 's order was not mis-routed coming back to us as it was when we sent it out for deliveryOur warehouse has just received the order today, and it will get sent to our returns department for processingOnce the returns department has processed the order, a return confirmation email will be sent to Ms [redacted] to the email address on her accountIt may take up to business days for the order to be processed, and then depending on Ms [redacted] 's financial institution, another 5-business days to be reflected in her account Thank you, [redacted]

To whom it may concern, It appears Ms [redacted] order was shipped on 5/27, but through a series of mis-routings by FedEx, the order was not delivered until 6/At this time we have refunded the order in full and will not require Ms [redacted] to return the item she receivedWe do apologize for the inconveniencePlease allow 5-business for the refund to be reflected in her account Sincerely, [redacted] Customer Service Manager Wholesale Halloween Costumes and Party Supplies

To whom it may concern, It appears Ms [redacted] order was shipped on 5/27, but through a series of mis-routings by FedEx, the order was not delivered until 6/At this time we have refunded the order in full and will not require Ms [redacted] to return the item she receivedWe do apologize for the inconveniencePlease allow 5-business for the refund to be reflected in her accountSincerely, [redacted] Customer Service ManagerWholesale Halloween Costumes and Party Supplies

To whom it may concern, Thank you for the feedback you providedUnfortunately our call center did not forward your issue properly, and we will be following up with the associates that assisted youWe apologize for the miscommunicationWe followed up with our returns department about the refundAt this time we have refunded your account $63.61, the missing $from the initial refund and an extra $for the inconveniencePlease let us know if there are any other concernsSincerely, [redacted] Customer Service Manager [redacted] ###-###-####

To whom it may concern, I'm sorry to hear that you were experiencing issues while placing an order onlineWe sincerely apologize for any inconvenience this may have causedWe wanted to inform you that we will honor the promo codeAlso I will inform our marketing department to fully outline and specify the details of the promotionsWhat is the best phone number to contact you on ? I will be more than happy to place the order for youWe look forward to hearing back from you! We sincerely apologize for any inconvenience this may have causedIf you any additional questions or concerns, please contact customer service at ###-###-####

To whom it may concern,I think the customer may have confused the item she was purchasing for a costumeI have attached the listing for the item she ordered which is a cardboard stand up, not a child's costumeYou can clearly see there are no size choices, and the measurements are for height and widthIt appears the item was refunded on 10/which should be reflected in the customer's account in about 5-business days depending on their bank

The phone call was reviewed and the representative did tell the customer they would have the order the next dayAfter the customer expressed that they had to rent a suit, they were advised that they can return the item for a full refund including their shipping and they would not be changed for using our return labelThe customer declined

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for working and resolving this issue Regards, [redacted]

To whom it may concern,I have called the customer and apologized for the delay in the arrival of her lost packageIt would appear that the replacement order that was sent out on 9/was originally scheduled for delivery on 9/25, but due to a mis-routing by UPS, the order will not arrive until 9/Due to the order arriving after the customer's need by date, we have refunded the original order in full and the customer will not have to return any of the items she receivesThank you,

I placed an order on October 14th and on October 29th I noticed the costume was on clearanceI called in Via Live Chat and told them the costume I ordered was now on clearance and asked for a price matchThey said because I place the order more than days ago they couldn't price match, that was their policyNowhere on the website or on the receipt is it stated that they can't price match after daysIt took over a week for me to receive my costume to begin with

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a refund via [redacted] for the desired amountSee attachment and we sincerely apologize for any inconvenience this may have caused

To whom it may concern, Upon looking at the details Shawna's account, I see that she already spoke to a representative at our corporate office on 12/11, who was able to assist her in shipping out the items on her orderIf there are any other questions, please let us know Sincerely, [redacted] Customer Service Manager Wholesale Halloween Costumes [redacted]

To whom it may concern, After checking with our finance department, it appears that Ms [redacted] 's order was refunded on 6/24, but was not processed by Paypal yetOur finance department has posted a manual refund for the order, Transaction ID [redacted] , today so the refund should post to Ms [redacted] 's account in about 24-hoursWe do apologize for the delay and thank Ms [redacted] for bringing this issue to our attentionSincerely, [redacted] Customer Service ManagerCostume Super Center

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform that we processed a full refund today, please allow 2-business days for the refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

Thank you for your feedbackIt appears that our returns department processed the $return to sender fee when the order was returned to us without looking at the original order date of 8/to realize the policy had not been in place yetWe apologize for this error, and have returned the $that was initially chargedAs the order was undeliverable as address, the return will be for the merchandise only as the original shipping costs do not qualify for a refundYou should see the $refund reflected in your account in about 5-business days

I wanted to let you know that I received payment from the business this afternoonThank you for your help!

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed a refund for the missing Majestic Santa Suit Costume and the refund confirmation number is [redacted] Please allow 5-business days for the refund to reflect onto your accountSee attachment and we sincerely apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry that you had a bad experience with us and the representatives that assisted you were not helpfulI wanted to inform you that we processed a refund for the desired amount of $Please allow 5-business days for this refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have causedSee attachment