Costume Supercenter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe issued a refund for the Darth Vader costume for the amount of $and the refund confirmation number is [redacted] , see attachment We sincerely apologize for any inconvenience this may may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, the order was cancelled because the costumes were out of stockThere was an issue with our manufacturer delivering the items to us which resulted in the order being cancelledWe apologize for any inconvenience this may have caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe apologize the representatives that you spoke to were not helpful in this matterI wanted to inform you that I spoke to the customer today via phone to resolve this issueOur finance department will be mailing a check for the order and return shipping cost which is the desired amount of $The check number is [redacted] and it will be arriving in 2-business daysWe sincerely apologize for any inconvenience this may have caused

To whom it may concern, After reviewing the delivery details for Ms***'s order, we do see it was delivered outside of the expected date, and as of today a full refund was issued for the accountWe do not require the costume be returned to our warehouse and we have left a message for Ms [redacted] stating as suchThe refund should be reflected back in her account in about 5-business days Wholesale Halloween Costumes

To whom it may concern, We apologize for the mis-communication the customer receivedWe have created a replacement order that will ship from our warehouse tomorrow with next day delivery free of chargeWe re-added as many of the items that were available, but there were costumes that are not in stock, the [redacted] and [redacted] ***We will not be able to get these before the Halloween holidayWe apologize for the inconvenience and will have the calls reviewed that the customer placed to our call centreif there are any other questions we can assist you with, please let us know Sincerely, [redacted] Customer Service Manager Costume SuperCentre ###-###-####

To whom it may concern, We had our finance department check the status of the refund, and it appears the initial refund did not go through, so a refund was processed today, transaction [redacted] It should take about 5-business days for the refund to be reflected in Ms [redacted] accountWe apologize for any inconvenience this has causedSincerely, [redacted] Customer Service ManagerBirthday In A Box

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough for the record...I called 3x and spoke with someone 3x via chatUltimately...yes the last chat was the one that led to a resolution

I am rejecting this response because:I'm still waiting an ADDITIONAL business days! The arrogance and disrespect from this company is not acceptable, is disappointing and should be reflected in your overall evaluation of its customer service in its profileI'm asking for what was promised to me by the company representatives in an expeditious mannerSeven business days is not acceptable at this point.Costume Superstore ("Company") is correct that I did not ask for a shipping refund initiallyHOWEVER, in speaking with the rep during the ordering process, the option of calling and asking for a refund was not an option given to me as she would not help me with the order in the first place! This rep was not helpful at all! She kept saying "go to the website" and "we don't have that information." So using hindsight to say I should have asked is not acceptableAt what point will management take responsibility for its poorly run process? I'm looking for an expedited solution for a process that has taken far too long for resolution and now a third party is involvedTo review again- Company refunded money for an order not being correctI ordered packets that had an item removed from what was advertisedI've asked several times over the last three weeks for a solution to have the last rep I spoke to tell me that I have to put in ANOTHER request and wait an additional business days for a responseCome on Costume Superstore! Do the right thing! I again, request the following:From Costume Superstore:-Refund due back NOW not 7-business days as the company has already had a month.-Refund on shipping- for the amount of time it has taken to get previous item.From Revdex.com-negative impact on the company's current Revdex.com status Regards,

To whom it may concern It appears Ms [redacted] 's order was mis-routed by UPS, and instead of being sent to her local post office on time, it did not get there until weeks laterWe apologize for the inconvenienceA return label for her order has been sent to her email address on her account, [redacted] , and she should be able to print the label and ship the order back at no chargeThe tracking number for her return order will be [redacted] If there is anything else, please let me knowSincerely, [redacted] Customer Service Manager Wholesale Halloween Costumes and Party Supplies [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:a customer service rep DID contact me via [redacted] on yesterday and assured me the situation will be handled Regards, [redacted] ***

The customer has been refunded for the $Return to Sender fee they were chargedThe credit will appear in her account in 5-business days

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usCan you provide me with your order number so I can research this matterWe apologize for any inconvenience this may have caused

To whom it may concern, We apologize for the mis-communication the customer receivedWe have created a replacement order that will ship from our warehouse tomorrow with next day delivery free of chargeWe re-added as many of the items that were available, but there were costumes that are not in stock, the [redacted] and [redacted] ***We will not be able to get these before the Halloween holidayWe apologize for the inconvenience and will have the calls reviewed that the customer placed to our call centreif there are any other questions we can assist you with, please let us knowSincerely, [redacted] Customer Service ManagerCostume SuperCentre###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still find your customer service deplorable as you still have not refunded me for the costume itself This refund attachment indicates a refund for the tiara plus all of the shipping expenses However, given that the difference is only a couple of dollars, I am willing to let it go in the interest of being done with your company Regards, [redacted]

To whom it may concern, We would like to thank Ms [redacted] for bring this listing issue to our attentionWe do see where the confusion comes with the picture on [redacted] , and we apologize for the inconvenienceWe are having more packs of the balloons shipped out today from our warehouse Please let us know if there is anything elseSincerely, [redacted] Customer Service ManagerWholesale Party Supplies for [redacted]

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usI wanted to inform you that we issued a refund, please see attachmentWe apologize for any inconvenience this may have caused

I ordered and 0-month costume for my 3m old and have receipts showing that, I received a size 6-12m which obviously will not work for a 3m oldI wasn't extremely worried since Halloween is weeks away there is time to fix so I called right away to resolve the issueI was told that I have to return the costume which is fine but I have to pay return shipping cost which is not fine since this is not my mistake I don't understand why I will be the one out the moneyThe remaining of my money will then be refunded to me and I will have to rebuy and pay shipping and all...still not making since to meI was also told I would get a call back which I haven't and I have emailed to which I also have not received a replyDoesn't seem to me like they want to resolve the issue and no matter which direction I go I am out the moneyThanks, I will not be buying from Costume Supercenter ever again

I am rejecting this response because: They have bad customer service worst company I've ever dealt with

To whom it may concern, After reviewing [redacted] account, I see that her order was marked to not charge the return label fee and process a full refund as of 10/At this point in time we have yet to receive any merchandise back from herWe left a message asking if she still intends to return the costume, and are waiting for her responseThank you, [redacted] Customer Service ManagerCostume Discounters [redacted]