Country Clipper Salon

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hi [redacted],You are receiving this automatic reply because you recently submitted a ticket to Rockstar Games Support with the term "Bad Sport" found in the text. If your tickets is not related to Bad Sports or you believe you are receiving this message in error, please feel free to respond and we will address your question.We are sorry to hear that you are having a problem related to the Bad Sport pool in Grand Theft Auto Online. The Bad Sport pool is triggered by things like quitting games early, blowing up other people’s vehicles, and being reported manually or voted out by other players from the in-game pause menu.The Bad Sport pool is temporary and ends after a certain period of time that is displayed when entering GTA Online. Please note that the duration of the Bad Sport period may increase if further violations occur while in the Bad Sport pool, including being reported by other players.Rockstar Games FIX THIS FOR LEAVING A FREE ROAM 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not being handled by support in a timely manner.  Both replies have been almost exactly the same.  I clearly state that my Sonicwall TZ 210 does not support UPnP, I will not place a device in DMZ as I am not tearing walls apart in my house to run a single cable to another interface on the Sonicwall itself.  On a side note, after posting my issues in multiple locations, pointing "support" to my ticket(s) via [redacted], I get a ban notification over the weekend and can not even launch online now.  This is turning into a pretty big joke, I get banned because I can only join empty lobbies?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
You are able to prove that my funds were taken from my account, and in the PSN, servers show the total amount earned, and spend and the current amount in my bank account, and it shows that I have a large amount of munds missing, by like $77 Million dollars after the total expenses have been subtracted from the $92 Million hard earned, over hours of playing their game.   YOU CAN FIX THE PROBLEM SO DO IT, BEFORE I SUBMIT A CLAIM TO MY LOCAL NEWS SERVISES PROVIDING THIS INFO THAT Rockstar WILL NOT HELP IT CUSTOMERS
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 Rockstar games has yet to contact me on the matter. Multiple attempts at calling them lead to being hung up. The company's only response has been this Revdex.com response. The company is insulting to say that this is not a Revdex.com matter. The company has publicly said they DO NOT ban for single player mods yet here I am getting a response saying I was "Cheating"It's been 3 weeks since I've made my complaint and it's taken this long to get a response here. Until they tell me exactly what they banned me for, and apologize for their poor support. This matter is not closed.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed the customer's account data and have confirmed that the account was appropriately suspended from GTA Online for violating the game terms and end user license. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Upon re-installing Max Payne 3 I'm given an error message that my game is linked to another email account. Problem is, I only use one email, [redacted]. Ive reset my password and screwed with it until becoming completely exacerbated.I bought the game digitally on [redacted] and play it through Steam. I needed either a refund or a timely solution to their problem. They have hung up on my phone calls and after making a second post as advised for support issues, they deleted my comments which DID NOT violate the posted rules and banned me. I finally was able to get a hold of them via phone by contacting [redacted] first, this was more than a week after my initial problem. I spent more than four hours on the phone with them, being placed on long holds and swapped to different people, getting 'disconnected' and finally was told by the support staff and a manager that I would be contacted by Monday afternoon (the next day) and was not. I spent two and a half hours on the phone with them several days later and another half hour with [redacted]. We are going on day nine of me not being able to access the game I paid for and Im still banned from the support forums at this point, unacceptable. I called again, several days later. Was put on hold on and off and waited to talk to a supervisor.. I was eventually given what they told me was a steam code to activate a new game. I hang up and try the code which comes up 'invalid' so, its back to the phone to at this point just demand a refund. They refuse a refund so I ask to exchange it for a different game, after several more hours on the phone and a lot of time on hold,  they refuse to exchange it for a different game too. They told me I would be unbanned from the support forum by May [redacted], I am still banned and cant contact them there as advised for there issues. they wont respond to my support ticket messages and a phone call end up in hours of run around and hold times. I re-installed my game on the [redacted] of last month, we are going on three weeks in with not being able to use the product I paid for. I would have accepted a timely solution to fix my game, but after the terrible costumer service and ridiculous amount of time this has taken, I need a refund and a real apology. What would my options be as far as a lawsuit? Could I do something class action with the other people who have had these problems? Their forums are full of them before Rockstar can block the comments. Their 'resolution' was giving me a new game code that would lose all my saved progress on single and multiplayer, I accepted it, but the game code they gave me was invalid, so it was back to more hold hours of hold time on the phone with them. After the first failed game code, hours on the phone and terrible service thats not an appropriate resolution.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer is misstating, as transferring characters in the way that the customer is requesting is not possible, nor is it advertised as being possible. This complaint is not an appropriate one for the Revdex.com and we request that the complaint be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That would be a lie as I have the email convo which it worked then was kicked again  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Although my "punishment" time is almost up (3 days) I'm still clueless to what I have done as I have been temp. banned 2 times. The first ban I understand as I had 'Single player' mods in my Grand Theft Auto V game folder but whilst banned, I deleted the folder and started from scratch also RE-installing the whole game again. My second ban was a couple weeks after but having a clean folder FREE of any foreign files so I'm really questioning what I have done to deserve a second offense. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed the customer’s account data and confirmed that the in-game funds that were removed from the online account were illegitimately gained. All legitimately earned GTA$ on the customer’s account has remained. This complaint should be closed and resolved in favor of the Company. This is our...

final comment on this matter.

This is the second complaint in a year where this customer filed a Revdex.com complaint without attempting to resolve the matter through Rockstar Support.  This is a Support issue and should be handled through Support channels. We have reached out to this customer for more information, and the...

customer should work with Support on this issue. This complaint should be closed and resolved in favor of the Company.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have tryed to with no luck. Two of me frirend has the same thing happen to them one of witch when I was part of his CEO so it is NOT my network connection  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed the customer’s account and confirmed that his account was appropriately disciplined for cheating. We do not provide exact details as it would make it easier for cheaters to abuse our system.  The customer’s suspension will expire and this “complaint” is essentially a request for...

information. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode.  The player was temporarily suspended but has been warned that a permanent ban from online play may...

result if these actions are repeated.  This complaint should be resolved in favor of the Company and this is our final comment on the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I still have issues with the amount of time it took for them to make this repair and the overall...

customer support experience, but my issue has been resolved.
Sincerely,
[redacted]

This is a support issue and should be handled through Support channels. We have reached out to this customer via our Support system, and the issue should be handled through that channel. This complaint should be closed and resolved in favor of the Company.

We reviewed the customer’s
account data and have confirmed that the customer was appropriately banned from GTA Online
for repeatedly violating the game terms and license by cheating in the online
mode.  The player was repeatedly warned that the ban would result if these
actions are...

repeated.  The user can still play the single player portion
of the game, but not the online mode.  This complaint should be resolved
in favor of the Company and this is our final comment on the case.

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheating. We do not provide exact details as it would make it easier for cheaters to abuse our system.  The customer’s suspension has expired and this “complaint” is essentially a request for information. The customer’s Shark Card funds will remain on the account, and they will be able to be spent again in-game. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The company has yet again failed to address the issue at hand. I would like to know exactly WHY my account was banned. I do not understand why the automated system chose to ban me, considering my recent activities only included participation in the "freemode events" as part of the company's newest update. The ban has indeed been lifted, just conveniently before the company's response. Since then, My account balance has been drained to 0, when it was just over $1 million (roughly equivalent to about $20 USD) beforehand. I am highly disappointed with rockstar at this point. Considering all of the money I have invested in this game, I never would have expected such treatment.They allow a buggy automated system to decide whether or not I can play a game I have more than paid for, with absolute zero accountability.To make matters worse, their approach at "support" is providing obviously pre-written or generated responses that only confuse and frustrate customers, many of which are already frustrated from poor performance and/or experiences with their products!This is unacceptable.To resolve the issue at hand, I expect at the very least for my account balance to be restored and an apology from rockstar for such grief.I would also like rockstar to know exactly how close they are to losing a long-time loyal customer that has spent a very generous amount of money on their products.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I already said it's not the [redacted] software. The physical disc was damaged which caused my Xbox to over heat. Get that through your [redacted] heads. Either replace it or face a [redacted] lawsuit, this is your last [redacted] chance
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]