Country Clipper Salon

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While a supervisor did make contact and attempted to resolve the active complaint in their CSR System, other issues remain to be resolved.   Such as account being compromised by hackers within their Online game and a problem with the account not receiving promised discounts for participation in online events.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer stated in their support ticket that this issue has been satisfactorily resolved.  This issue should closed and resolved in favor of the Company.  This is our final comment on this matter.

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user license. The customer was temporarily suspended but has been warned that a permanent ban from online play may result if these actions are...

repeated. The customer's ban will expire. this complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

The customer is reporting a problem redeeming a one time activation code issued in September 2013 for pre-order purchasers of GTAV upon the original release of the game, though he states he purchased the game in January 2014 and cannot provide proof of purchase. The [redacted] code is issued and...

redeemed through [redacted] system and Rockstar has no way of confirming the customer’s report that this two year old pre-release bonus code is un-redeemed. If the customer can provide Rockstar customer support representatives with a copy of the [redacted] support ticket that shows [redacted] confirms the two year old [redacted] code is unredeemed, we will be able to help him. This complaint should be resolved in favor of the Company. This is our last comment on the issue via Revdex.com as the customer has an open support ticket and should provide the necessary information to support.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 All of these things this business said is false they can't find nothing because the car actually disappeared and their system has been known to do that... the car im complaining about with all the customizing I did would xost around $20.00 and since then I used my real cash to buy more cars since I complained so I'm not doing this for money I'm doing this because I'm tired of this happening. The same thing happened a month ago and I was credited for another car and they short changed me on that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No apology has been given, no accountability for your actions has been displayed.  You were made aware of the advertising issue, which persisted for the full duration of the sale (over 10 days) with no change.  This clearly constitutes false advertising, and it's pathetic that you have no interest in honestly representing your products.  What a shameful display of hubris.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and...

have determined that my complaint has NOT been resolved because:
 No the issue should not be resolved and closed in favor of the company. The company only assumes the issue has been resolved because no response was given to their direct contact to me and thus they automatically close the support ticket. The company states that I misidentified the promotion and it was only valid with the purchased of a more expensive shark card. It seems strange to me that for the first two responses before I decided to take the issue to the Revdex.com the company stated that no such promotion even existed, and only now do they say yes the promotion did exist but I didn't buy the right product. I will agree that the issue has been resolved if Rockstar can provide proof of a screenshot showing the advertised promotion, as proof that I misidentified it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com: ID [redacted]:Latest reply from company is a lie. I received code straight from Rockstar. Both myself and [redacted] have been trying to work with Rockstar to solve this, and they've been uncooperative with both myself and [redacted]. It was ROCKSTAR, not [redacted], who determined whether code was reactivated or not. Reading their previous responses makes it clear that they were in control of the situation.Additionally, Rockstar is lying when they say they contacted [redacted] on my behalf; I contacted [redacted] could do nothing until Rockstar reactivated the code on their end. Contacting the Revdex.com is the only reason Rockstar fixed this, and now they're lying to avoid taking responsibility for this mess, which was 100% their fault.Consumers BEWARE.
-[redacted].

The customer was having problems downloading the game due to slow connection speeds and contacted our Support team. The customer requested to download the game from a different service and our Support team was able to assist. The user has not responded to support since then so...

we assume the issue is resolved. The complaint should be closed in favor of the Company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Our Support team resolved this customer’s issue since the time of this Revdex.com complaint. It should be resolved in favor of the Company.

We reviewed the customer’s account data and Support history.  We have determined the customer manually deleted their character and there is no evidence that the account was out of the owners control.  This complaint should be closed and resolved in favor of the Company. This is our final...

comment on this matter.

We have reviewed the customer’s account data and confirmed that all removed in-game funds had been illegitimately gained. Any legitimately gained funds were not removed from the account, as the customer is stating that they were. This complaint should be closed and resolved in favor of the Company....

This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ the company has stated several times that I violated policy which still hasnt be proven to date. Why is it that I've been playing this same game on a different system and once I switched it over I was banned. There are no records of illegal activity on my account. And how is it that I was banned when I wasn't even playing the game. This is an ongoing problem with this company and through the local news investigation and upon interviewing others they will see a pattern in the companies corruption. Revdex.com it would be understandable if I had done something and as you can see there has been no explanation of what I have done specifically meaning that if I was banned it had to be for a particular reason. And if push comes to shove any lawyer would see a problem in this action. What they have done is the same thing as me coming to work on monday morning and my supervisor says im fired and I ask why and he says it could be for a few reasons but doensnt specifically state what was done. And this company cant state it because nothinf was done. Look at the tone in the last sentces of the company. Thats the same customer service I been dealing with]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am unable to play Rockstar has been working with me since you have been involved I'm hoping for a resolution that works for all party's involved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Rockstar Games Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Rockstar will not answer the simple question here and are beating around the bush. DID THE CUSTOMER RECEIVE THE ITEM OR NOT???It is an elementary question that they cannot answer because guess what!? The customer does not have an online account! With that being said, how could he receive the item? Why will Rockstar not provide a refund for an item that a customer did not receive? Rockstar, IN NO WAY, state that the shark cards cannot be used in the offline mode of the game which is what the customer purchased them for. Now the customer would kindly like his money back simply based on principle and Rockstar's evasiveness. Obviously, this should be settled in the customer favor.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This matter is being properly handled via our Customer Support system and the customer has already been accommodated for verified claims for earned item loss.  Modded items acquired via cheating are against the terms of use and are not replaced if lost. This case should be closed in favor of the company and this will be our last comment.

We are not able to verify the loss that this customer is claiming. We are not able to compensate the customer in this case. This complaint should be closed and resolved in favor of the Company.

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user license. The customer was temporarily suspended, but has been warned that a permanent ban from online play may result if these actions...

are repeated. The customer's suspension has expired. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.