Country Clipper Salon

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Rockstar did contact me and reversed the ban that should not have happened.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That's a false accusation made by Rockstar. I've never modified any console, nor have I ever cheated. Ever. It's slander and it's not only extremely unprofessional, it's illegal.Mind you, this is all over what is essentially Monopoly money. I'm in shock that I've had to escalate the situation to such a degree. And now I'm being falsely accused of cheating? This is absolutely absurd. Look at Rockstar's Revdex.com profile. Do they seem like a company that values their customers? Look at all the complaints. I'm far from the only one complaining about an injustice on Rockstar's behalf.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was promise an refund for the tech department regarding the bug system that is in the vehicle export DLC>I was lied too and have yet to receive my refund. I lost two of the cars I was delivering to a seller and the system as always crash. I need to have my 200,00 refunded back into my account.
 
Sincerely,
[redacted]

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms of service and end user license. The player was temporarily suspended for cheating and has been warned that a permanent ban from online play may...

result if these actions are repeated. The player states he has not himself cheated, but then he states he has allowed third parties to use his account (in violation of the game terms), which means it's possible those users cheated. This complaint should be closed and resolved in favor of the Company; this is our final comment on this matter.

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user license. There is no evidence that the customer’s account was ever out of their control. The customer was temporarily suspended, but has...

been warned that a permanent ban from online play may result if these actions are repeated. The customer's suspension has expired. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I'd like to address the fact you have absolutely no proof of this nor have I ever cheated in any games that I have played. I have autism and enjoy playing video games to help cope and after spending over $2000 on your in game funds they need to be refunded or I will be filing suit with the Attorney General's. If you do not refund my money or provide proof I will make this a public issue and take this up with the media and I'm sure you all would not appreciate dealing with that. Also I'd like to address the fact that with all that money spent you have absolutely NO right to take away my access from content that I purchased: which is exactly what you have done by banning me with no proof. Clearly someone has had a bad day and you should rethink your response or this will go public. I hope you make the right choice for the sake of yourselves. You're customer service is awful and there is nobody to contact and all of my support tickets have been shut down with no response and I'm sure the media will eat this story up. Now you have your choices and I'm sure you will make the right decision. I cannot control what other modders do and I witness plenty of cheaters dropping money on people that you do nothing about. Regards - [redacted].
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I want a REASON for them banning me. I have NOT KNOWINGLY VIOLATED any of their rules, and trust me, I've read them. I have been having this issue since I reported that a hacker dumped money on me- I did the honest thing, and I got banned for it. Ever since then, I get banned every time I log in. They won't tell me why. I will not accept this answer. This is absolutely unacceptable. This is not customer service, this is shameful. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have been going back and forth with the company on them telling me that I received funds I know I did not and I sent them the verification in which they said they could see the charges so I also sent my bank statement and dates of purchases as asked now thay are saying they don't see any purhcases at all when I have the emails stating they did at first. Now I have another person emailing me asking for the same verification they keep transfereing me around. I am tired of the games they are playing and all I am asking is for them to credit my game account or reimburse me on my card. That is simple
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not accept this non sense. Simply put Rockstar has failed to provide or offer any proof of any form in that I did anything wrong. This company continues to do as they please and harass its own customers to the point that many people are now leaving the Rockstar community. I currently have 1273 signatures all willing to follow up in a class action matter if needed. Again I ask that my account be unsuspended and untouched as well as receiving a letter of apology from the president of the company stating that he knows the issues at hand and that he is doing everything possible to stop the terrorist like activity that it is shown by Rockstar doing as they please with no consequence. Or a 59.99 refund for the purchase of the game GTA V
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

all the company does is lie, rip people off, refuse to help fix with problems and issues. and they just lied to the Revdex.com on saying it was taken care of in ticket as they said screw you in in the ticket and refused to fix the problem. now I want $100 million dollars as this isn't the first problem with this lame company
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business never responded to my resolutions requested. I request a full refund of $59.99 that I paid for this game, as I will never purchase another title that Rockstar puts out. Additionally, since Rockstar chooses to slander me by stating that I modded an account (which I never did), I will be exploring legal action, including any class action remedies, because I'm sure I'm not the only one being treated unfairly by Rockstar. Rockstar provided no proof that my statements are false. I wasted 31 playing days (744 hours) playing a game, only to have the game creator take all of my earned money in an attempt to try and force me to purchase in game currency so they can profit further. In order to resolve this complaint, I am requesting that my account be credited the money they removed that I had earned or Rockstar needs to give me a full refund of $59.99 that I paid for this game. Anything less will not be satisfactory and will result in legal action taken against Rockstar. I also want a written apology.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is no record in our Support or Social Club databases of the email used to submit this complaint. The customer should use our Support system so we can help with the account access issue: http://rsg.ms/support. If the customer still has any issue with the service, we can look into it further if...

a ticket # is provided.

This customer contacted our Support team about a two-week game ban, and was informed that it had been flagged by our cheater system. We double-checked the account and verified that the detection was correct. Discipline of players who modify the game in violation of the terms...

of use is not within the purview of the Revdex.com. This complaint should be resolved in favor of the Company and this is the final comment on the case.Also: Here is someone with that same name on a cheating forum talking about modding. (screen capture attached)[redacted]

We again reviewed the customer’s account data and confirmed that all in-game funds removed were illegitimately gained. Any legitimately gained funds were not removed from the account, as the customer is stating that they were. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already informed Rockstar that my computer was hacked/compromised and that the person who gained access setup a mail rule so that when the account was banned (both times) I never got the email.Rockstar continues to use this flimsy excuse as a way to defraud me out of a game that I paid for. I have already filed a complaint with the NY chamber of Commerce and I will be contacting a lawyer as well.I have informed Rockstar that I have changed the passwords to all of my accounts as well as re-imaged my PC to prevent this from happening again. I had this game for years without issue and now that I have had this issue Rockstar has stolen it from me in an attempt to try and get me to buy the game again in order to play. Its theft, plan and simple. To you Rockstar, I say this. I was playing this game when it was GTA 1 in the 90's. I stood in line until midnight when it GTA V came out. I played the game for years without issue. I have been a loyal fan and customer to the GTA series before you were even a company and this is the way you treat me? You people can't even give me the benefit of the doubt?To the Revdex.com.org I say this. I purchased this game and now rockstar has banned me from playing it. They have taken my money and stolen back their product. This is clear cut.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer made an error that kept him from being about to play the game but our Support has resolved the issue. This complaint should be resolved in favor of the company and this is our final comment.

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user license. The player is temporarily suspended but has been warned that a permanent ban from online play may result if these actions are...

repeated. This complaint should be resolved and closed in favor of the Company and this is our final comment on the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.All funds that were in question and documented in my PDF were fully refunded to the account and therefore my request was fulfilled. I would have preferred a more personalized response / better communication so a lot of confusion and all of this could have been avoided, but My issue is resolved.  Thank you to Rockstar and Revdex.com for your cooperation and assistance on this matter.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, this company is not answering the complaint and replying with a canned response in place of an answer. Since this company is unwilling to properly address my complaint, the only resolution I want is a complete refund of the purchase price of my game ($59.99), as this company has completely ruined my gaming experience with the game title. If this company is unwilling to resolve my complaint, legal action will be taken, including the exploration of a class action claim against the company for fraud, as Rockstar removes money from online gaming accounts to force customers to buy their expensive in-game currency. This action can be considered a "bait and switch" tactic. I have tried, in good faith, to push for a resolution to my issue and Rockstar is refusing to discuss the issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]