Country Clipper Salon

This is a support issue and should be handled via support channels.  The customer is experiencing network/connectivity issues and should work with support to troubleshoot the problem.  This case should be closed and resolved in favor of the Company.

We reviewed the customer's account data and confirmed that the in-game funds removed from the online account were indeed illegitimately gained.  The account showed an extensive gain of modded in-game funds.  This complaint should be closed and resolved in favor of the Company. This is our...

final comment on the matter.

The customer contacted our Support team about an issue with one of his purchases and it was resolved in the ticket since the time of the Revdex.com filing. The complaint should be resolved in favor of the Company. This is our last comment on the matter.

The ability to transfer a character across platforms is a one-time option. We cannot accommodate this customer's request and have not done so for other customers as claimed. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
This is reopened? They forced my work ticket order closed and there is no resolution to my issue. Several months in and no refund   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I never gave any sort of information regarding to my account.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer does not appear to have a support contact in our system.  We’ve created support ticket #[redacted] and we are assisting him through support. The complaint should be closed and resolved in favor of the Company.

This customer’s complaint is being addressed by our Support. The customer should check their email for the latest troubleshooting steps our team has sent and continue to work with us on his Support ticket. The complaint should be closed and resolved in favor of the Company.

There is no record in our Support or Social Club databases of the email used to submit this complaint. The customer should use our Support system to ask questions about account status: http://rsg.ms/support.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 well I contacted u previously about rockstar games and instead of giving me activation code to activate game they gave me a password reset witch wasnt what I was looking for im looking for a activation code to activate the game that all and they still havent given me one yet I dont think they understand what im asking when u buy game u get activation code to activate it so you can play game I lost paperwork with code on it with a recent move I made and are asking them for another code so I can play game thats it not a password reset for social club!have them send me a activation code so I can play game not a password reset for social club
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry to hear that this customer may have run into cheaters when playing Red Dead Redemption online, who were modifying the game in violation of the EULA. The player should avoid them by going to a different game session or by playing in private sessions with friends. We...

have verified that Multiplayer is not broken, and the complaint should be resolved in favor of the Company.

Our Support team has attempted to assist with the download issue, but the customer is uncooperative and has not been willing to try our solutions and let us know what happened. The customer should respond back to the Support ticket if there is still a problem, so we can try to...

help further.”

The customer is incorrect.  There was a temporary error in display on the Steam website (not the Rockstar website) that was quickly corrected.  If the customer has a complaint about Steam he should not be filing a complaint with Rockstar Games. This complaint should be...

closed and resolved in favor of the company. This is our final comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is exactly the copy and paste answer I was expecting to get and it is no different than the "support" on the rockstar website. You say that I was appropriately disciplined for cheating, but how do I know that is really true? What do you mean by 'cheating'? Just saying "cheating" is such a broad term and that could mean either mods or game glitches (which should be on rockstar to fix and the user should not be punished if accidentally glitching the game). And like I said before, if I do not know what I did wrong, then I cannot be expected to not do it again after the suspension is over. I am not expecting a real response from a human being, but in the small change that a real person does respond without a copy and paste message, I would like to know what cheat I committed so I can avoid repeating it. Also, if all you said is "you cheated", how do I know that the automatic system did not have an error and falsely suspend me? I sincerely hope that rockstar improves their support and anti-cheat, because all it is doing is hurting their PR refusing to give any details about suspensions. I know that if it was a mod and they say the exact file that caused the ban that it could compromise the anti-cheat, but for all the people that did not mod or cheat that is just making it look suspicious when you give no details about it other than: "you cheated and that is the final say".
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer's summary is not accurate. We have reviewed the customer's account and support tickets and reconfirmed that the ban on the account is legitimate. This complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

It's unfortunate that the player has encountered bad behavior by other players. The player should report those players and enter a new session with other players or friends. This complaint should be resolved and closed in favor of the Company; this is our last comment on this matter.

This is a Support issue and should be handled through Support channels. We have reached out to this customer, and the customer should work with Support on this issue. This complaint should be resolved and closed in favor of the Company.

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for violating the game terms and license. We do not provide exact details as it would make it easier for cheaters to abuse our system.  The customer’s online gameplay ban is permanent but he can continue playing offline. We will not provide further information and this complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

We have reached out to the customer via our Support system, and this issue was resolved in his ticket. This issue should be closed and resolved in favor of the Company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Support has not been able to resolve the issue. This is not a temporary problem, but rather an intentional act of dishonesty and fraud committed by Rockstar Games. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]