Country Clipper Salon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I double-checked and verified that I am the biological daughter of [redacted]. See how easy it is for a person or company to claim something without documentation? Rockstar Games can claim something was double-checked and verified. It doesn't make it true and the failure of Rockstar Games and Pole To Win International to provide documentation to prove their allegations indicates that no such documentation exists. If documentation of impropriety on my part existed Rockstar Games would have provided it by now, a month after their employees stole $103 million in-game currency ($1287.37 USD to purchase)from my characters' account.Clearly Rockstar Games is attempting to obfuscate actual the issue. There has never been a support ticket submitted by me regarding any illegitimately gained in-game currency as the in-game currency stolen by Rockstar Support (or its subcontractor, Pole To Win International) from my in-game characters' account was earned legitimately. I have emails from Rockstar Support showing for what each ticket was submitted and the response from Rockstar staff. Furthermore, Rockstar Support is incapable of determining the provenance of in-game currency of any player with a character created prior to December 2013 or January 2014 due to the failure of Rockstar Games to reset the in-game cash statistics of players infected with the modded money being passed out in the December 2013-January 2014 time period. When Rockstar Games reset the in-game currency of all players in January 2014 the failure to reset the in-game cash statistics resulted in a large percentage of legitimate players, such as myself, appear to have questionable stats when these players (including myself)have engaged in no questionable in-game behaviors. Rockstar Games does not have the capability to ascertain how a player obtained the in-game currency, only the total sum and what percentage was earned by various methods.  If Rockstar Games had access to data of when and how in-game currency was obtained, employees of Rockstar Games would have been able to determine the $103 million in-game GTA cash stolen from my account was legitimate. This means the only statistical data employees of Rockstar Games has access to is the in-game stats and Social Club stats, which are the same stats players can see.This means that Rockstar Games is basing the decision to steal $103 million in-game currency ($1287.37 USD to purchase) on the same stats which shows my average time per game session is 213,504,016,364 days, 16 hours, 40 seconds. According to the very stats Rockstar Games is using to justify the claim that the $103 million in-game currency stolen from my account by Rockstar Support my average time playing Grand Theft Auto Online is 584,942,510.58630 YEARS per session. Perhaps Rockstar Games wants to double-check the the validity of my average time per session being 213,504,016,364 DAYS, 16 HOURS, 40 SECONDS. Since this is the only statistical data Rockstar Games has access to it must be correct.My cash statistics (along with a large percentage of players active at that time) were corrupted in December 2013 and January 2014 during a massive influx of counterfeit in-game currency. The counterfeit in-game currency was cleared from all Grand Theft Auto Online players in January 2014. All in-game currency in my characters' account since that reset was earned legitimately. Per this January **, 2014 Rockstar [redacted] article: [redacted]  "Anyone who innocently received GTA$ as a result of these exploits but did not engage in cheating to acquire it will not face any further action - the funds will just be removed, and you'll be able to keep any items you currently own."As Rockstar Games decided to steal $103 million in-game currency ($1287.37 USD to purchase) from my in-game account, which had been earned legitimately since approximately January **, 2014, Rockstar Games did pursue further, unwarranted action due to its failure to reset the in-game cash stats.A review of the attachments from me will document the stats Rockstar games is using has my average time per session as 213,504,016,364 DAYS, 16 HOURS, 40 SECONDS and that the statistics Rockstar Games is using to ascertain if the $103 million in-game currency ($1287.37 USD to purchase) was obtained via illegitimate means are flawed.This complaint is not about "Discipline of players who modify the game in violation of the terms of use" as Rockstar wishes it to be framed. This complaint is about fraud on the part of Rockstar Games, Breach of Contract by Rockstar Games, and theft of virtual currency by employees of Rockstar Games (or its subcontractor, Pole To Win International), all of which are under the purview of the Revdex.com. This complaint is not yet resolved as Rockstar Games has shown nothing to validate the claim that the $103 million in-game currency stolen by employees of Rockstar Games from my characters' account was anything other than legitimate. As Rockstar Games is unable or unwilling to produce documentation that the in-game currency taken from me is illegitimate, the Revdex.com should find in my favor that Rockstar Games must reimburse the $103 million in-game currency to my characters' account or provide the $1287.37 USD to purchase the in-game currency.
 
 
Sincerely,
[redacted]

Revdex.com:
I have received a satisfactory response directly from the business in reference to complaint ID [redacted], and find the matter has been resolved.  Thank you so much for your time, were it not for your pressure I doubt I would've had a resolution.  Please let me...

know what the best way to contribute to Revdex.com is at this email address.
Thanks and Best wishes,
[redacted]

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online due to one of the accounts violating the game terms and end user license. The customer is temporarily suspended but they have been warned that a permanent ban from online play may...

result if these actions are repeated. We do not provide exact details as it would make it easier for cheaters to abuse our system. The customer's ban will expire and this "complaint" is essentially a request for information. We will not provide further information and this complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

This customer has responded via email, and we have replied back to the customer through our Support system. This matter has been handled properly through Support. This is our final comment on this matter; this case should be closed and resolved in favor of the Company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Rockstar does not belive in customer service for any of there clients and regardless of there audit findings I am missing whole story mode from when I owned the 360 version and also money from 360 version. I belive this is unjust as a client and horrible treatment of any patron. I do not accept there resolution. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]
 
 This Company Has Not Called Or Emailed Me About This I Won't My Refund From My 2 Gta 5 Games Since This Company Is Not Going To Talk To Me Over This Matter.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above. 
Sincerely,
[redacted]

We reviewed the customers account previously and confirmed that his account was appropriately disciplined for cheating. We do not provide exact details as it would make it easier for cheaters to abuse our system. The customer's ban will expire and this "complaint" is essentially a request for information. We will not provide further information and this complaint should be closed and resolved in favor of the Company. This is our last comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 "This matter is being properly handled via our Customer Support system and the customer has already been accommodated for verified claims for earned item loss.  Modded items acquired via cheating are against the terms of use and are not replaced if lost. This case should be closed in favor of the company and this will be our last comment."Come on fix the money loss
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This isn't resolved, and to be honest that came off very rude. Like I've stated I have went through the channels of support and I'm just getting the runaround. I have emails to prove this. If Rockstar doesn't want to correct it fine, but definitely don't deserve to be closed in their favor]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This case is being properly dealt with through our Support system. Our Support team has attempted to work with the customer, but the customer has not responded to Support communications since 5/*/2016. The customer is able to play the game and should work with Support if there are any remaining...

issues. The complaint should be closed and resolved in favor of the Company; this is our last comment on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Rockstar Games continues to act in bad faith and refuses to investigate this matter further. It is clear Rockstar Games wishes to discredit the summary of events presented as illegitimate so that they may be cleared of any wrong doing.In this matter I find Rockstar Games consistently refuses to consider the possibility that a computer system can fail and incorrectly flag someone's account for a ban.As Rockstar refuses to discuss this matter in good faith whether by their own customer support portal where inquiries into the matter are immediately rejected or via Revdex.com, I find no other alternative than to ask for intervention by Revdex.com.I have provided all facts from this ordeal lasting several months and Rockstar Games has consistently refused to provide a minimally acceptable level of customer service.To turn around at the last minute and say the claims are not factual after multiple responses by Rockstar Games is both unprofessional and not constructive to a solution.I await Revdex.com's comments on the matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't know how Rockstar can make an comment on the playability of my game but I can assure them that their patch did nothing to solve the playability problem I am having as it only caused new problems that still render the game unplayable. As I write this message my version of GTA V is still not playable at all. Every update they send out is poorly made because it adds new problems for users like me so even if they fix the intended problem the game will still not be playable. In the 106 days that the game has been out they have still not delivered to me a playable product and it is getting pathetic at this point. Stuttering, low FPS and crashes still plague the game and until they are fixed this game is unplayable. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode.  The player is temporarily suspended and has been warned that a permanent ban from online play may...

result if these actions are repeated.  We do not provide players with details regarding our cheat detection system as that would assist them in avoiding detection.  This complaint should be resolved in favor of the Company and this is our final comment on the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Not it was not appropriate and there's no way you can provide any type of proof , without falsifying information ,that I was modding hacking or cheating after my sencond , "which was justified" , temporary ban was lifted. I only played a few hours with a friend,  the whole time , who will vouch that I was not . Me and the friend I played with basically did the same thing , he is not banned !  I sold a few of my car's,  out of my garage to buy a new model that was available,  drove around , tipitcal GTA stuff , nothing more !   I demand a refund , because this company broke there own rules,  and banned me permanently,  trying to force me into buying a new copy , which I will not ! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Since the time of this Revdex.com complaint, our Support team investigated the case and was able to resolve the issue for the customer. This complaint should be resolved in favor of the Company.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have contacted tech support too many times and they are refusing to help me with this issue
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheating. We do not provide exact details as it would make it easier for cheaters to evade our system.  The customer’s ban has expired and the “complaint” is essentially a request for information. We will not provide further information and this complaint should be closed and resolved in favor of the Company. This is our last comment on this matter.

This matter has been properly handled via our Customer Support system. Our Customer Support team has reached out to this customer and resolved the issue in his ticket. This case should be closed and resolved in favor of the Company.

This customer contacted our Support team several times to report players he believed were cheating. There is no “customer services issue” as claimed. The investigation of cheaters is handled by Support and the results are not shard with other players. This is not an appropriate subject of a Revdex.com...

complaint. This complaint should be closed and resolved in favor of the Company. This is our final comment.