Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a [redacted] On November 22, 2015, our customer purchased an [redacted] email plan via online transaction for a 1-year termPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon its year expiration on November 2016, and did so in a good faith effort to honor its agreements with our customerFollowing the renewal transaction, an order confirmation was sent to our customer containing details of the transaction.Our customer did not contact our support teams until December 28, 2016, at which time, they were informed the products were no longer eligible for refund per our refund policy, publicly available a [redacted] RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy provides customers the ability to modify account preferences for each product or serviceThis allows full control of deciding which products and services our customers wish to keep active at any given timeOur customer can utilize the products with another domain until expiration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 16, the complainant registered the domain name in question and added both our Private Registration and Business Registration services for a two-year term via an online transactionThis is for the period ending May 16, 2012.On April 2, the complainant manually renewed the domain name and Private Registration service for another one-year term via an online transaction This is for the period ending May 16, 2013.On May 15, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Business Registration services associated with the domain in question for a one-year term and did so in a good faith effort to honor its agreements with the complainant On April 5, the complainant manually renewed the domain name and associated Private Registration and Business Registration services for a one-year term via an online transactionThis is for the period ending May 16, 2014.On May 15, the complainant manually renewed their domain name via an online transaction and added Protected Registration services Our Protected Registration service; which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services DepartmentOn May 15, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Certified Domain services associated with the domain name in question and did so to honor its agreements.On May 17, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name with associated Protected Registration for a two-year term and did so, honoring our agreements.The complainant contacted our 24/Customer Care team via phone on May 17, to dispute the renewal of the domain name with the Protected Registration service they had purchased and was informed of the steps they would need to cancel the protection The complainant’s response to the assistance they were being provided was a physical threat towards our customer service agentRESOLUTION:GoDaddy values the complainant’s business and has upheld its agreements in good faith and honored its terms of service.Our office has reached out to the complainant via phone to discuss their concerns and also set professional boundaries The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentationOnce the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 8, 2016, our customer contacted GoDaddy’s 24/Customer Consultation and Care team to request a refund on their Workspace Email plan Their Unlimited Email plan, to which our customer added additional email boxes, automatically renewed per our customer’s account preferences on February 25, On that date, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the email plan in question is non-refundable, per GoDaddy’s Refund Policy The automatic renewal settings on the email plan in question have since been disabled, and as such, the email plan should no longer renew automatically upon its expiration.Our customer may wish to review GoDaddy’s refund policy for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer's agreed and purchased term of cPanel hosting ended on December 13, GoDaddy then provided days of live site service without receiving paymentOn December 23, 2016, our customer’s hosting was suspended and their domain redirected to a page with a message that the site was unavailableOur customer’s content remained on our servers for another days following the service suspension until the hosting was canceled on January 2, for nonpayment Our customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content, which our customer has indicated they do in their most recent correspondence As for the tools needed to upload their content, there are free tools available onlineFileZilla is one such tool.GoDaddy takes weekly full backups and nightly incremental backups of our server environments To restore an individual website, a GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of our customer’s website files They would then upload these copies to our customer’s current hosting account This process is costly in both time and manual effort To cover these costs, GoDaddy charges a nominal fee of $We hope this provides clarity on why we charge a fee for content recovery and why it is not punitiveOur offer of a reduced recovery fee of $still stands.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, our customer purchased a cPanel hosting plan for a one month term via online transactionThat plan was set upOn December 28, our customer contacted our 24/customer care teams and indicated the wrong hosting plan had been purchasedThe cPanel hosting plan was canceled by our customer and a Managed Wordpress plan was purchased for a one-year term over the phoneThis new plan was set up under a different domain nameOn January 10, our customer contacted our 24/customer care teams and requested a recovery of content from the cancelled hosting planOur customer was correctly information a recovery was not an optionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not maintain backup copies of websites located on cancelled hosting plansIt is a customer responsibility to maintain their own website backups outside of our environmentOur customer may wish to utilize a third party archival website for retrieval for any content which may be publicly available.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantOur office has connected with the complainant via phone, and have been able to locate and refund the charges in question We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous responseGoDaddy contacted our customer in August regarding their account however, our customer did not validate the account during this call, so no renewal settings would have been changed without validation or without the customer logging into the account and updating them As a courtesy, we have added our customer’s account to GoDaddy’s Do Not Call list, which should remove their phone number from future calling campaigns regarding the account They may continue to receive marketing calls from GoDaddy for up to two weeks based on campaigns placed into queue prior to receipt of this request If our customer wishes to update any other contact preferences, they can do so using the steps at the following URL: https://www.godaddy.com/help/how-can-i-stop-receiving-email-direct-mail-or-other...⇄ If our customer is unable to log into their account, they can request a password reset at any time using the following steps: https://www.godaddy.com/help/reset-your-godaddy-password-8.As our customer has not canceled the products in question by November 7, 2017, all products in the account are no longer refund-eligible While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Godaddy you are misinformedI am a Godaddy customer, I have an active Godaddy account and use other services provided by Godaddy in a personal matter other then businessWe HAVE provided the information that Godaddy has requested from us and each time after the complaint has been reviewed we have been told by the Godaddy Copyright department that AND I QUOTE the Godaddy employee "Chris" "The content in question has been removed by the owner of the websiteAs such, we have closed this claim,Incident ID: [redacted] "We replied to that email to request that ticket NOT BE CLOSED because the content WAS NOT REMOVEDWe were told and quoting again by the Godaddy employee "Chris "If you feel that there is still a case of copyright infringement, please submit a new Copyright Complaint in a separate email with updated detailsWe have opened many reports only to be told by the Copyright department that the content was removed in which it was notPlease see Incident ID: [redacted] , Incident ID: [redacted] , Incident ID: [redacted] , Incident ID: [redacted] , Incident ID: [redacted] We have provided the proper links of the user violating the Godaddy TOS regarding copyright in spefic detail and provided our content that clearly matches so-said contentWe have provided the websites and any other specific information requested by Godaddy to investigate such mattersGodaddy's response "open another ticket"If I didnt provide enough information on the prior tickets why did Godaddy Copyright department reply "The content in question has been removed by the owner of the websiteAs such, we have closed this claim"? Godaddy, you have been notified of copyright issues many times and now via this Revdex.com complaint # [redacted] , please investigate your Copyright department for not doing their job and not verifying that Godaddy users infringing on copyright which is against Godaddy TOS have been properly handled
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy Agreement Copies of the latest version of these agreements may be found at: [redacted] On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on: November 6, November 6, November 6, On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal Our representative then provided correct instructions to cancel the Protected Registration Following these instructions, our customer began the process to have the service canceled However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, renewal Resolution: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Education: The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name: Managing Renewals for Products and Services [redacted] Canceling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] ***
This is not a true version of what occurred The fact of the matter is that the websites (dns) were essentially without 'a home' or suspended in cyberspace giving error messages intermittently for over hours It was not until I had changed the DNS to the current web host that there was any stability I have had these problems with GoDaddy before Attached is a screenshot of a previously left hanging website .It is only that I have been a customer of GoDaddy's for too many years and have invested time and money in that I have registered websites with them - that I do not cut my association with them altogether They have a habit also of meddling with websites under their care and forcing intervals of 'downtime' Although they forced me to pay the money , I consider it extortion as they are always the one to create the confusion.I will seriously consider finding a better place to register my websites The story they gave about the email is not fully true as the website that was deleted is not the first email that they deleted The first email that they deleted was [email protected] which is associated with abfyjewelers.net a website that was not deleted and is my primary email address as it is the oldest and has the most communication associated with it This is so that they could really inconvenience me more Then they changed it to [email protected] which was the box associated with the deleted account and forced me to pay for the email , inconveniencing me once again
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2015, our customer purchased an economy cPanel shared hosting plan with assistance from our Customer Care team On May 24, 2016, our customer purchased a new deluxe cPanel shared hosting plan and domain name with assistance from GoDaddy’s customer careDeluxe or higher tiers of hosting typically allow customers to host multiple websites on one accountOur customer indicated their web developer would move their existing website files from the economy hosting to the deluxe hosting.Per our customer's account preferences, GoDaddy was instructed to not renew the economy hosting and did not do so in Good Faith to honor agreements with our customerGoDaddy proactively sent multiple notices pre- and post-expiration to our customer.After our customer's economy hosting expired on September 16, 2016, GoDaddy provided days of live site service without receiving payment, then held the website data for an additional days in a suspended status before the site content was deleted on October 16, GoDaddy provided total days of service without payment prior to cancellation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a hosting account is cancelled GoDaddy may retain the data for a limited time on servers that GoDaddy uses for disaster recoveryThe time frame in which GoDaddy could attempt a restore from this data has passed Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backups of website dataThey may attempt a restore from any independent copies they have.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
It's about basic customer serviceYou guys send spam and all sorts of other emails - how can I filter out what is useful? Small oversights cannot be forgiven by GoDaddy to keep its customers happy - that whole way of treating customers like this is unforgivable.Also does GoDaddy ever reimburse its customers for poor product service? I have had issues with GoDaddy SMTP servers numerous times when sending emails programatically - GoDaddy never did anything to alleviate the pain I went through.Just poor all around customer service
Whoever is reviewing this, please look back and you will see that since day there has been no changes to the hosting at allThe only changes were when YOU made changes to it claiming I had set them up wrongGuess what, if it was fine for months and all I had been doing is emailing how would that change? It didn'tBesides it shouldn't take days per issue to figure these things outYou have an inferior product, you don't care about the customer, or even fixing issues in a timely mannerEach "tech" I spoke with never followed up as they said they wouldYou can take your month and stick it where the sun don't shineYou'll never get my business againCrooks
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their websiteSearch Engine Visibility shows users how to improve internal and externalaspects of their websiteGet Found offers a simple way to get your local business listed on top sites across the WebUsers submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard toolThis tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithmsThe complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and ***They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain [redacted] and [redacted] have both indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended The complainant’s Get Found product was never verified and as such did not get submittedAs the product has since expired, as a goodwill gesture to the customer we have refunded the productPlease allow 5-business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any timeIf they need assistance doing so our 24/Customer Care team can assist and can be reached at ###-###-####EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] AnalyticsHere is an article on how to use [redacted] Analytics with Website Builder: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] *** [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ** [redacted] ***Scottsdale, AZ 85260*** [redacted] Phone*** [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 23, our customer purchased a hosting plan for a one-year term This is for the period ending November 23, 2014.On November 23, our customer contacted our billing teams for assistance with the renewal of their hosting plan for another year termGoDaddy is currently offering the purchase of new hosting plans at a discounted price The promotion which our customer is referencing is for the purchase of a new hosting plan This is also supported by the screenshots provided by our customer.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in questionThe promotion which our customer desired is not applicable to the transaction in question due to offer restrictions.Resolution:Go Daddy acted in good faith to uphold its agreements with our customer.The promotion was not applicable to the renewal transaction As such, we are unable to provide the desired refund Thank you for the opportunity to address this matter.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ***###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted] On April 19, the complainant purchased the Website Builder in question for a one year term This was for the service period ending April 19, Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent a renewal notice prior to the expiration date on April 9, 2015.GoDaddy also sent notices on and after the expiration date on:• April 19, 2015• April 29, 2015• May 9, 2015On the day the Website Builder expired, in this case April 19, 2015, the complainant’s agreed and purchased term of hosting endedAfter the complainant's agreed and purchased term ended, GoDaddy provided days of live site service without receiving payment from the complainantWhen this day period ended, the site was suspended for nonpayment GoDaddy then held the website data for an additional days before the site content was deleted In total GoDaddy provided days of service without payment prior to cancellation.The complainant is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content Website restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant purchases a new Website Builder plan, our office will waive the restore fee as a one-time exception The complainant can contact GoDaddy’s 24/Customer Care Center directly to purchase the new Website Builder plan, and request their restore.EDUCATION:The following GoDaddy Support article will be helpful in the future to the customer regarding managing product renewals.Managing Renewals for Products and Services: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] ***
The main point has once again been missed in the reaponseGoDaddy is indeed in breach of their own terms and conditions because they DID NOT charge the card associated with the account as they claimThey charged a card that was deleted from the account on July 12, This is the single most important point of the complaintThey have acknowledged that my account was on auto renew for the domain in question, yet they DID NOT charge my card on fileAs far as the 'opting out' of the call list, I'm unfamiliar with this setting and can only assume the default is 'do not call'
My phone number is listed on an account that is not my own I have one account If they did something internal, maybe creating a new account number for some strange reason, then that is their internal process I do not authorize my phone number to be listed on an account that is not my own I consider it fraud on the part of Godaddy and will take action based on that They can do whatever they want to do with that account if they want, but my phone number must be removed I am seriously considering cancelling all my services with Godaddy at this point, but the issue will remain and it is unacceptable My phone number MUST be removed from this other account that is not my own
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .GoDaddy sent malware notices to our customer on:• April 4, 2017• June 16, 2017• July 18, 2017• August 17, 2017• October 18, 2017These notices informed our customer of possible malware on their hosting account and asked for the removal or fixing of the offending files.On October 18, 2017, our customer contacted GoDaddy for the first time regarding the malware notices we sent and chose to purchase our Website Security serviceThis service removes malware and protects against future attacksIt does not fix damage caused by malware that existed before the service was addedThis work is typically performed by a website administratorGoDaddy does offer WordPress Premium Support, a service where we will perform this type of workOn October 20, 2017, our customer contacted GoDaddy as they were unable to access the administrative section of their websiteAfter being advised how they could attempt to resolve the issue on their own at no cost, our customer opted to buy a subscription to WordPress Premium Support.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not infect our customer’s website, nor do we force our customers to buy optional servicesWe make every effort to provide all available options, including no cost solutions, as we did in this caseWe appreciate our customer’s candid feedback and will ensure a review of their experience is completed to identify improvement opportunities that may existAs a gesture of good faith, we have extended our customer’s hosting service for one month at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy’s Customer Care team on May 11, 2017, they were instructed to cancel the WordPress Premium Service Subscription in order to receive a refund This action was not takenWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy has already provided two refunds for the renewals in question, and is unable to fully refund our customer We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found a [redacted] On November 22, 2015, our customer purchased an [redacted] email plan via online transaction for a 1-year termPer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon its year expiration on November 2016, and did so in a good faith effort to honor its agreements with our customerFollowing the renewal transaction, an order confirmation was sent to our customer containing details of the transaction.Our customer did not contact our support teams until December 28, 2016, at which time, they were informed the products were no longer eligible for refund per our refund policy, publicly available a [redacted] RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy provides customers the ability to modify account preferences for each product or serviceThis allows full control of deciding which products and services our customers wish to keep active at any given timeOur customer can utilize the products with another domain until expiration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 16, the complainant registered the domain name in question and added both our Private Registration and Business Registration services for a two-year term via an online transactionThis is for the period ending May 16, 2012.On April 2, the complainant manually renewed the domain name and Private Registration service for another one-year term via an online transaction This is for the period ending May 16, 2013.On May 15, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Business Registration services associated with the domain in question for a one-year term and did so in a good faith effort to honor its agreements with the complainant On April 5, the complainant manually renewed the domain name and associated Private Registration and Business Registration services for a one-year term via an online transactionThis is for the period ending May 16, 2014.On May 15, the complainant manually renewed their domain name via an online transaction and added Protected Registration services Our Protected Registration service; which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services DepartmentOn May 15, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the Certified Domain services associated with the domain name in question and did so to honor its agreements.On May 17, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name with associated Protected Registration for a two-year term and did so, honoring our agreements.The complainant contacted our 24/Customer Care team via phone on May 17, to dispute the renewal of the domain name with the Protected Registration service they had purchased and was informed of the steps they would need to cancel the protection The complainant’s response to the assistance they were being provided was a physical threat towards our customer service agentRESOLUTION:GoDaddy values the complainant’s business and has upheld its agreements in good faith and honored its terms of service.Our office has reached out to the complainant via phone to discuss their concerns and also set professional boundaries The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentationOnce the proper documentation has been received and verified by the appropriate team within our organization that our customer has been corresponding with, the service may then be canceled.Education:The complainant may find the following articles helpful:What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration? –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 8, 2016, our customer contacted GoDaddy’s 24/Customer Consultation and Care team to request a refund on their Workspace Email plan Their Unlimited Email plan, to which our customer added additional email boxes, automatically renewed per our customer’s account preferences on February 25, On that date, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the email plan in question is non-refundable, per GoDaddy’s Refund Policy The automatic renewal settings on the email plan in question have since been disabled, and as such, the email plan should no longer renew automatically upon its expiration.Our customer may wish to review GoDaddy’s refund policy for future reference:Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer's agreed and purchased term of cPanel hosting ended on December 13, GoDaddy then provided days of live site service without receiving paymentOn December 23, 2016, our customer’s hosting was suspended and their domain redirected to a page with a message that the site was unavailableOur customer’s content remained on our servers for another days following the service suspension until the hosting was canceled on January 2, for nonpayment Our customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content, which our customer has indicated they do in their most recent correspondence As for the tools needed to upload their content, there are free tools available onlineFileZilla is one such tool.GoDaddy takes weekly full backups and nightly incremental backups of our server environments To restore an individual website, a GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of our customer’s website files They would then upload these copies to our customer’s current hosting account This process is costly in both time and manual effort To cover these costs, GoDaddy charges a nominal fee of $We hope this provides clarity on why we charge a fee for content recovery and why it is not punitiveOur offer of a reduced recovery fee of $still stands.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 27, our customer purchased a cPanel hosting plan for a one month term via online transactionThat plan was set upOn December 28, our customer contacted our 24/customer care teams and indicated the wrong hosting plan had been purchasedThe cPanel hosting plan was canceled by our customer and a Managed Wordpress plan was purchased for a one-year term over the phoneThis new plan was set up under a different domain nameOn January 10, our customer contacted our 24/customer care teams and requested a recovery of content from the cancelled hosting planOur customer was correctly information a recovery was not an optionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not maintain backup copies of websites located on cancelled hosting plansIt is a customer responsibility to maintain their own website backups outside of our environmentOur customer may wish to utilize a third party archival website for retrieval for any content which may be publicly available.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantOur office has connected with the complainant via phone, and have been able to locate and refund the charges in question We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous responseGoDaddy contacted our customer in August regarding their account however, our customer did not validate the account during this call, so no renewal settings would have been changed without validation or without the customer logging into the account and updating them As a courtesy, we have added our customer’s account to GoDaddy’s Do Not Call list, which should remove their phone number from future calling campaigns regarding the account They may continue to receive marketing calls from GoDaddy for up to two weeks based on campaigns placed into queue prior to receipt of this request If our customer wishes to update any other contact preferences, they can do so using the steps at the following URL: https://www.godaddy.com/help/how-can-i-stop-receiving-email-direct-mail-or-other...⇄ If our customer is unable to log into their account, they can request a password reset at any time using the following steps: https://www.godaddy.com/help/reset-your-godaddy-password-8.As our customer has not canceled the products in question by November 7, 2017, all products in the account are no longer refund-eligible While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Godaddy you are misinformedI am a Godaddy customer, I have an active Godaddy account and use other services provided by Godaddy in a personal matter other then businessWe HAVE provided the information that Godaddy has requested from us and each time after the complaint has been reviewed we have been told by the Godaddy Copyright department that AND I QUOTE the Godaddy employee "Chris" "The content in question has been removed by the owner of the websiteAs such, we have closed this claim,Incident ID: [redacted] "We replied to that email to request that ticket NOT BE CLOSED because the content WAS NOT REMOVEDWe were told and quoting again by the Godaddy employee "Chris "If you feel that there is still a case of copyright infringement, please submit a new Copyright Complaint in a separate email with updated detailsWe have opened many reports only to be told by the Copyright department that the content was removed in which it was notPlease see Incident ID: [redacted] , Incident ID: [redacted] , Incident ID: [redacted] , Incident ID: [redacted] , Incident ID: [redacted] We have provided the proper links of the user violating the Godaddy TOS regarding copyright in spefic detail and provided our content that clearly matches so-said contentWe have provided the websites and any other specific information requested by Godaddy to investigate such mattersGodaddy's response "open another ticket"If I didnt provide enough information on the prior tickets why did Godaddy Copyright department reply "The content in question has been removed by the owner of the websiteAs such, we have closed this claim"? Godaddy, you have been notified of copyright issues many times and now via this Revdex.com complaint # [redacted] , please investigate your Copyright department for not doing their job and not verifying that Godaddy users infringing on copyright which is against Godaddy TOS have been properly handled
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy Agreement Copies of the latest version of these agreements may be found at: [redacted] On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on: November 6, November 6, November 6, On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal Our representative then provided correct instructions to cancel the Protected Registration Following these instructions, our customer began the process to have the service canceled However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, renewal Resolution: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Education: The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name: Managing Renewals for Products and Services [redacted] Canceling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] ***
This is not a true version of what occurred The fact of the matter is that the websites (dns) were essentially without 'a home' or suspended in cyberspace giving error messages intermittently for over hours It was not until I had changed the DNS to the current web host that there was any stability I have had these problems with GoDaddy before Attached is a screenshot of a previously left hanging website .It is only that I have been a customer of GoDaddy's for too many years and have invested time and money in that I have registered websites with them - that I do not cut my association with them altogether They have a habit also of meddling with websites under their care and forcing intervals of 'downtime' Although they forced me to pay the money , I consider it extortion as they are always the one to create the confusion.I will seriously consider finding a better place to register my websites The story they gave about the email is not fully true as the website that was deleted is not the first email that they deleted The first email that they deleted was [email protected] which is associated with abfyjewelers.net a website that was not deleted and is my primary email address as it is the oldest and has the most communication associated with it This is so that they could really inconvenience me more Then they changed it to [email protected] which was the box associated with the deleted account and forced me to pay for the email , inconveniencing me once again
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2015, our customer purchased an economy cPanel shared hosting plan with assistance from our Customer Care team On May 24, 2016, our customer purchased a new deluxe cPanel shared hosting plan and domain name with assistance from GoDaddy’s customer careDeluxe or higher tiers of hosting typically allow customers to host multiple websites on one accountOur customer indicated their web developer would move their existing website files from the economy hosting to the deluxe hosting.Per our customer's account preferences, GoDaddy was instructed to not renew the economy hosting and did not do so in Good Faith to honor agreements with our customerGoDaddy proactively sent multiple notices pre- and post-expiration to our customer.After our customer's economy hosting expired on September 16, 2016, GoDaddy provided days of live site service without receiving payment, then held the website data for an additional days in a suspended status before the site content was deleted on October 16, GoDaddy provided total days of service without payment prior to cancellation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a hosting account is cancelled GoDaddy may retain the data for a limited time on servers that GoDaddy uses for disaster recoveryThe time frame in which GoDaddy could attempt a restore from this data has passed Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backups of website dataThey may attempt a restore from any independent copies they have.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L***Office of the CEO - GoDaddy
It's about basic customer serviceYou guys send spam and all sorts of other emails - how can I filter out what is useful? Small oversights cannot be forgiven by GoDaddy to keep its customers happy - that whole way of treating customers like this is unforgivable.Also does GoDaddy ever reimburse its customers for poor product service? I have had issues with GoDaddy SMTP servers numerous times when sending emails programatically - GoDaddy never did anything to alleviate the pain I went through.Just poor all around customer service
Whoever is reviewing this, please look back and you will see that since day there has been no changes to the hosting at allThe only changes were when YOU made changes to it claiming I had set them up wrongGuess what, if it was fine for months and all I had been doing is emailing how would that change? It didn'tBesides it shouldn't take days per issue to figure these things outYou have an inferior product, you don't care about the customer, or even fixing issues in a timely mannerEach "tech" I spoke with never followed up as they said they wouldYou can take your month and stick it where the sun don't shineYou'll never get my business againCrooks
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their websiteSearch Engine Visibility shows users how to improve internal and externalaspects of their websiteGet Found offers a simple way to get your local business listed on top sites across the WebUsers submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard toolThis tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithmsThe complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and ***They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain [redacted] and [redacted] have both indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended The complainant’s Get Found product was never verified and as such did not get submittedAs the product has since expired, as a goodwill gesture to the customer we have refunded the productPlease allow 5-business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any timeIf they need assistance doing so our 24/Customer Care team can assist and can be reached at ###-###-####EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] AnalyticsHere is an article on how to use [redacted] Analytics with Website Builder: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] *** [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ** [redacted] ***Scottsdale, AZ 85260*** [redacted] Phone*** [redacted] Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 23, our customer purchased a hosting plan for a one-year term This is for the period ending November 23, 2014.On November 23, our customer contacted our billing teams for assistance with the renewal of their hosting plan for another year termGoDaddy is currently offering the purchase of new hosting plans at a discounted price The promotion which our customer is referencing is for the purchase of a new hosting plan This is also supported by the screenshots provided by our customer.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in questionThe promotion which our customer desired is not applicable to the transaction in question due to offer restrictions.Resolution:Go Daddy acted in good faith to uphold its agreements with our customer.The promotion was not applicable to the renewal transaction As such, we are unable to provide the desired refund Thank you for the opportunity to address this matter.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ***###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted] On April 19, the complainant purchased the Website Builder in question for a one year term This was for the service period ending April 19, Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent a renewal notice prior to the expiration date on April 9, 2015.GoDaddy also sent notices on and after the expiration date on:• April 19, 2015• April 29, 2015• May 9, 2015On the day the Website Builder expired, in this case April 19, 2015, the complainant’s agreed and purchased term of hosting endedAfter the complainant's agreed and purchased term ended, GoDaddy provided days of live site service without receiving payment from the complainantWhen this day period ended, the site was suspended for nonpayment GoDaddy then held the website data for an additional days before the site content was deleted In total GoDaddy provided days of service without payment prior to cancellation.The complainant is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content Website restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant purchases a new Website Builder plan, our office will waive the restore fee as a one-time exception The complainant can contact GoDaddy’s 24/Customer Care Center directly to purchase the new Website Builder plan, and request their restore.EDUCATION:The following GoDaddy Support article will be helpful in the future to the customer regarding managing product renewals.Managing Renewals for Products and Services: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] ***
The main point has once again been missed in the reaponseGoDaddy is indeed in breach of their own terms and conditions because they DID NOT charge the card associated with the account as they claimThey charged a card that was deleted from the account on July 12, This is the single most important point of the complaintThey have acknowledged that my account was on auto renew for the domain in question, yet they DID NOT charge my card on fileAs far as the 'opting out' of the call list, I'm unfamiliar with this setting and can only assume the default is 'do not call'
My phone number is listed on an account that is not my own I have one account If they did something internal, maybe creating a new account number for some strange reason, then that is their internal process I do not authorize my phone number to be listed on an account that is not my own I consider it fraud on the part of Godaddy and will take action based on that They can do whatever they want to do with that account if they want, but my phone number must be removed I am seriously considering cancelling all my services with Godaddy at this point, but the issue will remain and it is unacceptable My phone number MUST be removed from this other account that is not my own
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .GoDaddy sent malware notices to our customer on:• April 4, 2017• June 16, 2017• July 18, 2017• August 17, 2017• October 18, 2017These notices informed our customer of possible malware on their hosting account and asked for the removal or fixing of the offending files.On October 18, 2017, our customer contacted GoDaddy for the first time regarding the malware notices we sent and chose to purchase our Website Security serviceThis service removes malware and protects against future attacksIt does not fix damage caused by malware that existed before the service was addedThis work is typically performed by a website administratorGoDaddy does offer WordPress Premium Support, a service where we will perform this type of workOn October 20, 2017, our customer contacted GoDaddy as they were unable to access the administrative section of their websiteAfter being advised how they could attempt to resolve the issue on their own at no cost, our customer opted to buy a subscription to WordPress Premium Support.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not infect our customer’s website, nor do we force our customers to buy optional servicesWe make every effort to provide all available options, including no cost solutions, as we did in this caseWe appreciate our customer’s candid feedback and will ensure a review of their experience is completed to identify improvement opportunities that may existAs a gesture of good faith, we have extended our customer’s hosting service for one month at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy’s Customer Care team on May 11, 2017, they were instructed to cancel the WordPress Premium Service Subscription in order to receive a refund This action was not takenWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy has already provided two refunds for the renewals in question, and is unable to fully refund our customer We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy