Thank you for the opportunity to address our customer’s additional concerns.We stand by our original responseOn June 5, 2017, GoDaddy received a complete DMCA complaint alleging that copyright infringement is taking place on our customers hosted websiteThis notification was submitted pursuant to the Digital Millennium Copyright Act and GoDaddy’s Copyright Infringement Policy, which can be found here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=TRADMARK_COPY.GoDadd...⇄ sent a notification to our customer on June 5, 2017, informing them of the action needed on their accountWe did not hear back from our customer and on June 7, 2017, we suspended the hosting plan in question.If our customer wishes to reinstate their hosting plan, they have two optionsThey can either provide us a full content removal statement laid out in the email sent to them on June 7, 2017, or, if they feel the complaint was made in error, they can submit a counter notification in accordance with the DMCA.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer allowed the purchased term of their hosting to endIn total, GoDaddy provided days of service without payment prior to cancellationAgain, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and productsAs a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already providedThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,KayJay R***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On December 10, 2016, our support team contacted our customer as a courtesy to offer any account assistance they may require It was determined there were SSL certificates within the account that had been automatically renewed upon their respective billing expiration dates; however, our customer had not applied the renewal credits to their expired certificates As discussed in the article at [redacted] , SSL certificate renewals are a multi-step process Per our customer's account settings, GoDaddy was instructed to automatically renew the services in question upon their billing expiration dates and did so in a good faith effort to honor its agreements with our customerGoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsAccount management is a customer responsibilityGoDaddy sent renewal notices prior to each renewal transaction to inform our customer the items would be renewed in accordance with their account settings unless further action was takenConfirmations were also sent following each renewal transaction RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the refunds requested was beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at: [redacted] We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address our customer’s concerns.Regards,Gary H [redacted] Office of the CEO - GoDaddy
Hello Marie,My name is [redacted] and I'm writing regarding a complaint no [redacted] (a GoDaddy dispute)I received an email from Revdex.com that the complaint was closed due to the lack of response on my partGoDaddy gave me time until tomorrow to cancel the service I was disputingI have canceled it todayI was asked to contact GoDaddy via Revdex.com once the service was cancelledThen they will issue me a refundCould you please reopen the case so I can contact them and have the dispute resolved?Thank you,***
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy stands by its original response Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddyWhile we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submittedIf our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer contacted GoDaddy’s customer care teams and was properly advised that their auction purchase was not eligible for use with the discount code the customer providedGoDaddy provides various promotional offers to our customers in for purchase of new products and renewals of existing onesHowever, some products may not be eligible for discountsOur customer can reference the original offer as these offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in questionOur customer did not process the payment for the domains in which they won via auction within three daysAs such GoDaddy’s auctions team processed the payments for all domains won via auctions in accordance with GoDaddy Auctions Agreement which our customer agreed to upon purchasing their auction membership.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceIf the customer has any concerns regarding applicable discounts specifically related to domain auctions as well as any additional concerns regarding an auction win processed on their behalf due to an auction win, the customer may contact GoDaddy’s auctions team directly at [email protected] you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Workspace Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn December 3, 2014, our customer contacted GoDaddy support staff for assistance with setting up their GoDaddy email on a mobile deviceOur customer was provided correct information and stated they would call back as needed.On December 11, 2014, our customer contacted our support staff because they were unable to send email from their mobile deviceOur customer was again provided the correct settingsAdditionally, our customer confirmed that sending email from their computer worked properly.Since our customer indicated that they were using the correct settings, along with the acknowledgement that they could send email from their computer, it was suggested that the issue may lie with the mobile deviceOur customer indicated that they would visit their wireless providerThere has been no further contact with GoDaddy support staff.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.We understand the issue with their mobile device is frustrating, however, the email service provided by GoDaddy is working as intendedGoDaddy makes no warranties regarding the use of third party devices.We sincerely appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.Education:The customer might find the following support articles useful.Making Sense of Email Clients: Desktop and Mobile [redacted] Finding Your Email Program's Settings [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] ***###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by the complainantGoDaddy stands by its previous response After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names Any registrar is required to sell the domain name at the price the registry has set Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no costThe complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first yearIf desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 19, 2014, our customer purchased the domains in question each for a two-year term via online transactionOn March 20, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question each for a two-year term and did so in good faith effort to honor its agreements with our customerAccount management is a customer responsibilityRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer our Refund Policy, the customer has to cancel the domains within hours of renewal to receive a full refund The transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsTurn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 8, during an online transaction the complainant purchased the Domain Name in question and Certified Domain for a ten year term During that same transaction they also purchased a Deluxe Email Plan, Group Calendar and Online File Folder for a year term.Emails were sent to the complainant prior to the scheduled expiration of their Deluxe Email Plan, Group Calendar and Online File Folder The complainant contacted GoDaddy’s Customer Care Center on March 30, and was assisted in cancelling their Deluxe Email Plan, Group Calendar and Online File FolderAs these products were at the end of their term no refunds were appliedDuring March 30, call the complainant made the decision to maintain ownership of the Domain Name in question and Certified DomainThese products are scheduled to auto-renew on April 8, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant is not currently eligible for any refunds per GoDaddy’s Refund Policy.The complainant has elected to maintain products within their GoDaddy accountOnly accounts that do not contain active products or payment methods are eligible for deactivationIf the complainant elects to cancel their active products they can contact this office directly to request the deactivation of their GoDaddy account.EDUCATION: The complainant might find the following articles useful:Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsI don't want to get email or direct mail from youHow can I stop it?https://support.godaddy.com/help/article/2688/i-dont-want-to-get-email-or-dir...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John McCarthyOffice of the CEO - [email protected] RdSuite 226Scottsdale, AZ 85260(480) 505-Phone(480) 275-Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 20, the complainant contacted our Customer Center to increase the storage capacity of the free email credit that was included with their Unlimited Hosting PlanThe Credit was purchased for a one year term.Attempts were made to reach out to the complainant by phone to advise them of their upcoming renewal date; on December 13, 2014; December 18, and December 19, These were followed by failed billing notices that were emailed to the complainant on January 20, and January 30, 2015.The email accounts associated with the increased storage capacity were cancelled on February 9, The complainant subsequently contacted our Customer Care Center but declined their assistance in restoring the email addresses that were affectedRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibilityOur office has restored the email addresses that were involved in this complaint without the increased storage capacityWe suggest the complainant contact our Customer Care Center at [redacted] for assistance in accessing these emails.EDUCATION: The complainant might find the following article on managing their renewals useful:Managing Renewals for Products and Services [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] ***
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseWhile the concerns our customer is experiencing are unfortunate, they were and are unforeseeable As the information provided by our customer in their additional comments states, our Service Uptime Guarantee does not apply to interruptions that merely affect access to email.Our technical team is continuing to work diligently to resolve the issues our customer experienced.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 22, 2014, the complainant purchased GoDaddy’s Deluxe cPanel Linux hosting for a one year term, via online transaction This is for the period ending October 22, 2015.On May 25, 2015, the complainant contacted GoDaddy’s customer care center regarding bouncebacks being received when sending email through the cPanel hosting plan in question GoDaddy’s Email Operations Team determined the bounceback messages in question were due to a block on the complainant’s domain and hosting as a direct result of the domain’s reputation with Cloudmark Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email Previous recipients of emails from the complainant’s hosting account and domain had marked those emails as spam, or unwanted email The block on the emails was removed on May 28, 2015, at which time it was recommended to the complainant to audit their mailing list(s) to ensure they are sending to recipients that have opted to receive their communications.On July 14, and August 7, respectively, the complainant again contact our customer care center indicating they were unable to send emails via their hosting plan while utilizing a third-party email client, and when the emails in question contained any attached files Our research indicates that the emails were not actively being blocked by GoDaddy’s servers at the time of review, nor are currently being blocked.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy must balance its responsibility as a service provider to help eliminate spam from entering or leaving our systems, while at the same time providing end users with options GoDaddy reserves the right to block emails or hosting accounts if they are found to have a negative impact on our environment or negatively impact our IP reputation status.As the complainant’s emails are not currently being blocked by our systems, the complainant may wish to review their antivirus or firewall settings to ensure these programs are not blocking any connections to GoDaddy’s servers They may also attempt to utilize the third-party email client in question on a different PC while utilizing a different Internet Service Provider (ISP) or network to ensure their issues are not related to local connections We highly recommend the complainant continue to work with our support teams in an attempt to resolve their concerns.As a gesture of goodwill, GoDaddy has refunded the full term of the complainant’s hosting account, a total of $53.88, and the complainant is welcome to continue utilizing the hosting until the end of the current term’s expiration Any future renewals would be the complainant’s responsibility GoDaddy does not compensate customers for time spent maintaining their customer account or for potential lost income or revenue, and is unable to honor the complainant’s request for $10,000.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The "multiple emails" that godaddy.com mentions were not sentCan godaddy.com provide the dates these emails were sent? Regards, [redacted] ***
Hello, Thank you for the responseThe information provided in the response is not accurate.The email server block is still not removedI have not been able to send emails out for the lat weeksI have purchased the Sitelock subscription from Godaddy to ensure that the maleware are not there and that did not helpWhen I called again and asked why, the representative told me it's because the Sitelock subscription I was told to purchase to solve the issue is not the full subscriptionInstead I need to buy an even more costly one to solve the issueSo I'm not sure how to resolve this.Godaddy, I need to be able to send emailsCan you be more of a help in this and make my case more of a priority? Respectfully,***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On August 28, 2014, our customer purchased a domain registration for one year via an online orderThe domain has renewed at regular intervals since this date.On June 7, 2017, our customer opted to add GoDaddy’s Protected Registration service to their domain via an online orderThis premium, aservice provides the highest level of protection GoDaddy offers for a domain name and includes private registration and protection against the cancellation, expiration, or transfer of a domain nameOn August 29, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerOur customer contacted GoDaddy the same day to request a refund of the Protected Registration renewalThey were provided instructions for cancelling the Protected Registration and advised to call support after hours from the time they completed the steps necessary to cancel the service.On October 25, 2017, our customer contacted GoDaddy to request a refund of the Protected Registration feesOur customer’s request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While no longer eligible for a refund, we are willing to make an exception in this case, provided our customer cancels the service by November 8, using the instructions at [redacted] Our customer can reach us at [redacted] after doing so to have their refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThank you Revdex.com Regards, [redacted]
Dear Revdex.com, I reject this resolutionFirst, I was not offered the $They said you have to pay and MAYBE the appropriate dept would allow the $concessionSecond, I called ONE DAY after they removed my site's contentsAs I told you and them, I have been very illA company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $to give me my site's files backWhat a scam!AM
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, our customer registered a domain for a 2-year term via online transaction The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/Customer Care team until June 18, and was properly informed the service was beyond refund eligibilityDuring this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expirationOur customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns of the complainantHowever, we are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further.We look forward to speaking with and addressing the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our original responseOn June 5, 2017, GoDaddy received a complete DMCA complaint alleging that copyright infringement is taking place on our customers hosted websiteThis notification was submitted pursuant to the Digital Millennium Copyright Act and GoDaddy’s Copyright Infringement Policy, which can be found here:https://www.godaddy.com/agreements/showdoc.aspx?pageid=TRADMARK_COPY.GoDadd...⇄ sent a notification to our customer on June 5, 2017, informing them of the action needed on their accountWe did not hear back from our customer and on June 7, 2017, we suspended the hosting plan in question.If our customer wishes to reinstate their hosting plan, they have two optionsThey can either provide us a full content removal statement laid out in the email sent to them on June 7, 2017, or, if they feel the complaint was made in error, they can submit a counter notification in accordance with the DMCA.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer allowed the purchased term of their hosting to endIn total, GoDaddy provided days of service without payment prior to cancellationAgain, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and productsAs a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already providedThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,KayJay R***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On December 10, 2016, our support team contacted our customer as a courtesy to offer any account assistance they may require It was determined there were SSL certificates within the account that had been automatically renewed upon their respective billing expiration dates; however, our customer had not applied the renewal credits to their expired certificates As discussed in the article at [redacted] , SSL certificate renewals are a multi-step process Per our customer's account settings, GoDaddy was instructed to automatically renew the services in question upon their billing expiration dates and did so in a good faith effort to honor its agreements with our customerGoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsAccount management is a customer responsibilityGoDaddy sent renewal notices prior to each renewal transaction to inform our customer the items would be renewed in accordance with their account settings unless further action was takenConfirmations were also sent following each renewal transaction RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the refunds requested was beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at: [redacted] We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address our customer’s concerns.Regards,Gary H [redacted] Office of the CEO - GoDaddy
Hello Marie,My name is [redacted] and I'm writing regarding a complaint no [redacted] (a GoDaddy dispute)I received an email from Revdex.com that the complaint was closed due to the lack of response on my partGoDaddy gave me time until tomorrow to cancel the service I was disputingI have canceled it todayI was asked to contact GoDaddy via Revdex.com once the service was cancelledThen they will issue me a refundCould you please reopen the case so I can contact them and have the dispute resolved?Thank you,***
Thank you for the opportunity to address the additional concerns presented by our customerGoDaddy stands by its original response Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddyWhile we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submittedIf our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer contacted GoDaddy’s customer care teams and was properly advised that their auction purchase was not eligible for use with the discount code the customer providedGoDaddy provides various promotional offers to our customers in for purchase of new products and renewals of existing onesHowever, some products may not be eligible for discountsOur customer can reference the original offer as these offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in questionOur customer did not process the payment for the domains in which they won via auction within three daysAs such GoDaddy’s auctions team processed the payments for all domains won via auctions in accordance with GoDaddy Auctions Agreement which our customer agreed to upon purchasing their auction membership.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceIf the customer has any concerns regarding applicable discounts specifically related to domain auctions as well as any additional concerns regarding an auction win processed on their behalf due to an auction win, the customer may contact GoDaddy’s auctions team directly at [email protected] you again for the opportunity to address and bring clarity to the concerns presented by our customerKindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Workspace Service AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn December 3, 2014, our customer contacted GoDaddy support staff for assistance with setting up their GoDaddy email on a mobile deviceOur customer was provided correct information and stated they would call back as needed.On December 11, 2014, our customer contacted our support staff because they were unable to send email from their mobile deviceOur customer was again provided the correct settingsAdditionally, our customer confirmed that sending email from their computer worked properly.Since our customer indicated that they were using the correct settings, along with the acknowledgement that they could send email from their computer, it was suggested that the issue may lie with the mobile deviceOur customer indicated that they would visit their wireless providerThere has been no further contact with GoDaddy support staff.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.We understand the issue with their mobile device is frustrating, however, the email service provided by GoDaddy is working as intendedGoDaddy makes no warranties regarding the use of third party devices.We sincerely appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry.Education:The customer might find the following support articles useful.Making Sense of Email Clients: Desktop and Mobile [redacted] Finding Your Email Program's Settings [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] ***###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by the complainantGoDaddy stands by its previous response After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names Any registrar is required to sell the domain name at the price the registry has set Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no costThe complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first yearIf desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 19, 2014, our customer purchased the domains in question each for a two-year term via online transactionOn March 20, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question each for a two-year term and did so in good faith effort to honor its agreements with our customerAccount management is a customer responsibilityRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer our Refund Policy, the customer has to cancel the domains within hours of renewal to receive a full refund The transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsTurn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 8, during an online transaction the complainant purchased the Domain Name in question and Certified Domain for a ten year term During that same transaction they also purchased a Deluxe Email Plan, Group Calendar and Online File Folder for a year term.Emails were sent to the complainant prior to the scheduled expiration of their Deluxe Email Plan, Group Calendar and Online File Folder The complainant contacted GoDaddy’s Customer Care Center on March 30, and was assisted in cancelling their Deluxe Email Plan, Group Calendar and Online File FolderAs these products were at the end of their term no refunds were appliedDuring March 30, call the complainant made the decision to maintain ownership of the Domain Name in question and Certified DomainThese products are scheduled to auto-renew on April 8, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe complainant is not currently eligible for any refunds per GoDaddy’s Refund Policy.The complainant has elected to maintain products within their GoDaddy accountOnly accounts that do not contain active products or payment methods are eligible for deactivationIf the complainant elects to cancel their active products they can contact this office directly to request the deactivation of their GoDaddy account.EDUCATION: The complainant might find the following articles useful:Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsI don't want to get email or direct mail from youHow can I stop it?https://support.godaddy.com/help/article/2688/i-dont-want-to-get-email-or-dir...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John McCarthyOffice of the CEO - [email protected] RdSuite 226Scottsdale, AZ 85260(480) 505-Phone(480) 275-Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 20, the complainant contacted our Customer Center to increase the storage capacity of the free email credit that was included with their Unlimited Hosting PlanThe Credit was purchased for a one year term.Attempts were made to reach out to the complainant by phone to advise them of their upcoming renewal date; on December 13, 2014; December 18, and December 19, These were followed by failed billing notices that were emailed to the complainant on January 20, and January 30, 2015.The email accounts associated with the increased storage capacity were cancelled on February 9, The complainant subsequently contacted our Customer Care Center but declined their assistance in restoring the email addresses that were affectedRESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management is a customer responsibilityOur office has restored the email addresses that were involved in this complaint without the increased storage capacityWe suggest the complainant contact our Customer Care Center at [redacted] for assistance in accessing these emails.EDUCATION: The complainant might find the following article on managing their renewals useful:Managing Renewals for Products and Services [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] ***
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseWhile the concerns our customer is experiencing are unfortunate, they were and are unforeseeable As the information provided by our customer in their additional comments states, our Service Uptime Guarantee does not apply to interruptions that merely affect access to email.Our technical team is continuing to work diligently to resolve the issues our customer experienced.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 22, 2014, the complainant purchased GoDaddy’s Deluxe cPanel Linux hosting for a one year term, via online transaction This is for the period ending October 22, 2015.On May 25, 2015, the complainant contacted GoDaddy’s customer care center regarding bouncebacks being received when sending email through the cPanel hosting plan in question GoDaddy’s Email Operations Team determined the bounceback messages in question were due to a block on the complainant’s domain and hosting as a direct result of the domain’s reputation with Cloudmark Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email Previous recipients of emails from the complainant’s hosting account and domain had marked those emails as spam, or unwanted email The block on the emails was removed on May 28, 2015, at which time it was recommended to the complainant to audit their mailing list(s) to ensure they are sending to recipients that have opted to receive their communications.On July 14, and August 7, respectively, the complainant again contact our customer care center indicating they were unable to send emails via their hosting plan while utilizing a third-party email client, and when the emails in question contained any attached files Our research indicates that the emails were not actively being blocked by GoDaddy’s servers at the time of review, nor are currently being blocked.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy must balance its responsibility as a service provider to help eliminate spam from entering or leaving our systems, while at the same time providing end users with options GoDaddy reserves the right to block emails or hosting accounts if they are found to have a negative impact on our environment or negatively impact our IP reputation status.As the complainant’s emails are not currently being blocked by our systems, the complainant may wish to review their antivirus or firewall settings to ensure these programs are not blocking any connections to GoDaddy’s servers They may also attempt to utilize the third-party email client in question on a different PC while utilizing a different Internet Service Provider (ISP) or network to ensure their issues are not related to local connections We highly recommend the complainant continue to work with our support teams in an attempt to resolve their concerns.As a gesture of goodwill, GoDaddy has refunded the full term of the complainant’s hosting account, a total of $53.88, and the complainant is welcome to continue utilizing the hosting until the end of the current term’s expiration Any future renewals would be the complainant’s responsibility GoDaddy does not compensate customers for time spent maintaining their customer account or for potential lost income or revenue, and is unable to honor the complainant’s request for $10,000.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The "multiple emails" that godaddy.com mentions were not sentCan godaddy.com provide the dates these emails were sent? Regards, [redacted] ***
Hello, Thank you for the responseThe information provided in the response is not accurate.The email server block is still not removedI have not been able to send emails out for the lat weeksI have purchased the Sitelock subscription from Godaddy to ensure that the maleware are not there and that did not helpWhen I called again and asked why, the representative told me it's because the Sitelock subscription I was told to purchase to solve the issue is not the full subscriptionInstead I need to buy an even more costly one to solve the issueSo I'm not sure how to resolve this.Godaddy, I need to be able to send emailsCan you be more of a help in this and make my case more of a priority? Respectfully,***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On August 28, 2014, our customer purchased a domain registration for one year via an online orderThe domain has renewed at regular intervals since this date.On June 7, 2017, our customer opted to add GoDaddy’s Protected Registration service to their domain via an online orderThis premium, aservice provides the highest level of protection GoDaddy offers for a domain name and includes private registration and protection against the cancellation, expiration, or transfer of a domain nameOn August 29, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerOur customer contacted GoDaddy the same day to request a refund of the Protected Registration renewalThey were provided instructions for cancelling the Protected Registration and advised to call support after hours from the time they completed the steps necessary to cancel the service.On October 25, 2017, our customer contacted GoDaddy to request a refund of the Protected Registration feesOur customer’s request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While no longer eligible for a refund, we are willing to make an exception in this case, provided our customer cancels the service by November 8, using the instructions at [redacted] Our customer can reach us at [redacted] after doing so to have their refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThank you Revdex.com Regards, [redacted]
Dear Revdex.com, I reject this resolutionFirst, I was not offered the $They said you have to pay and MAYBE the appropriate dept would allow the $concessionSecond, I called ONE DAY after they removed my site's contentsAs I told you and them, I have been very illA company that does not allow a one day concession for an ill customer to renew their service is not only offering a poor service, but is heartless cruel and immoral just to rob me of $to give me my site's files backWhat a scam!AM
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, our customer registered a domain for a 2-year term via online transaction The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/Customer Care team until June 18, and was properly informed the service was beyond refund eligibilityDuring this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expirationOur customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns of the complainantHowever, we are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further.We look forward to speaking with and addressing the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy