Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted] The idiosynpathictimes.com domain name which the complainant has specified is currently available for new registration and has never been registered at GoDaddy.On April 15, the complainant purchased an Economy cPanel Hosting plan during a call to GoDaddy's 24/Customer Care Center for a one-year term As part of a promotional offer, the purchase included a free domain registration for a one-year termThe complainant took advantage of the free domain offer and registered a domain name (Domain "A") for a one-year termThe complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.On May 12, the complainant registered another domain name (Domain "B") for a one-year term via an online transaction.On May 16, the complainant contacted GoDaddy's Customer Care team and received a full refund for the domain registration (Domain "B") purchased on May 12, The complainant also received a full refund for the hosting plan purchase on April 15, Additionally, the complainant had purchased a new hosting plan for an annual term and received another promotional domain name registration with purchase.On May 20, the complainant contacted Customer care Center to request a refund for the hosting plan purchased on May 16, Upon cancellation, a full refund for that service was provided.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has been provided with all applicable refunds for services they had canceledAs a one-time exception and gesture of goodwill, GoDaddy has provided the complainant with months of our Economy cPanel Hosting.EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future:Refund Policy [redacted] Cancelling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, I already changed my address months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to contact the owner of this domain and nothing happen [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them Regards, *** [redacted]
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response The service renewal took place January 26, Our customer did not contact our support teams until March 25, GoDaddy is unable to refund the credit back to a credit card as the refund request is outside of our policyThe In-Store Credit was provided as a goodwill gestureIf the customer needs assistance accessing their GoDaddy account we have our 24/Customer Consultation and Care team available to assist by phone at 480-505-Thank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O'Connor Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The response from Mike L [redacted] *s rejected because it is unacceptable for several reasons First, as soon as I learned that my GoDaddy products (domain name registration and web hosting) had auto-renewed I contacted GoDaddy and immediately cancelled everything on January 21, Attached is an Email that I received from GoDaddy on 1/21/acknowledging the transfer of the domain as well as another Email from GoDaddy acknowledging cancellation I was also given confirmation #23F8762%B4E&by the GoDaddy representative as acknowledgement that ALL the products/services I had with GoDaddy were terminated At no time did the GoDaddy representative advise me that I also needed to cancel on-line, but instead the representative assured me that it had been taken care of.Second, MrL [redacted] provides several links in his response, but those are not available by searching the GoDaddy website because there is NO search function available on the accounts page Attached is what my account page looks like, and it is impossible to do a word search on "cancel" Therefore, providing links after-the-fact which cannot be found by customers is disingenuous and self-serving MrL [redacted] is attempting to make it appear that I overlooked easily accessible information, which is nowhere near the truth Such attempts to discredit me should be completely disregarded I see that MrL [redacted] uses this tactic in most or all of his responses.Third, MrL [redacted] fails to acknowledge that the chat support is essentially nonfunctional because I have never been able to connect in writing to a GoDaddy representative using chat after numerous attempts A copy of the Error Message that is always received is attached hereto This is just a ploy so that customers can never communicate in writing with GoDaddy to prove that GoDaddy is failing to abide by instructions to cancel all services
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy takes its customers' privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permissionBased on the information our customer has provided, it appears their contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers, the contact and registrant information listed for a domain name must be made public in the WHOIS databaseThe WHOIS database is an Internet service which finds information about a domain name or IP addressProviding information is a violation and may lead to the termination of a domain registrationAs part of the Domain Name Registration Agreement, located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=REG_SA, when a person registers a domain name they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All registrars are required to provide domain registration information to the Whois database in order to maintain their ICANN registrar accreditationFurthermore, GoDaddy has no control over the information maintained on third party WHOIS databases.Our customer may wish to contact the third party WHOIS databases and ask that they remove any unwanted informationGoDaddy cannot undertake this task on our customer’s behalf.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We have only recently become aware that the complaint had multiple GoDaddy accounts and must rely upon our customer’s to provide us with data that we might otherwise be unaware of such as multiple accountsWe also sincerely appreciate the feedback about our service levels and will ensure any improvement opportunities that exist are addressed We are currently in the process of issuing the appropriate payments, please allow days for these to process.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEOGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer’s additional concernsOn February 27, 2017, our customer contacted our Customer Care team stating their website ceased to functionAs our customer had not redirected their domain’s DNS settings from their web developer’s existing hosting plan to the new plan, it was at that time when it was determined the migration of the data from the previous, existing hosting plan to our customer’s new hosting planGoDaddy's technical support staff worked to resolve the technical issues our customer experiencedPer our terms of service, to which our customer agreed, it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountGoDaddy is unable to build a website for our customer at no costIf our customer had not maintained backups of their data, is unable to recover their files from their previous web developer, and would like GoDaddy to build a website for them, they may wish to enlist the services of GoDaddy’s Professional Website Design teamOur customer would be required to submit information including images and text for the website to our design team before the site can be builtOur customer may review the details of this service by visiting the page at https://www.godaddy.com/websites/web-designThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Part of my complaint has been taken care of so far which is the lift of the privacy on my domain nameI have started the transfer proceedings and will find out in days if it goes through or whether it will be rejected or notI was notified the very same day as my Revdex.com complaintIts a shame it takes this to get actionNow I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button offToday, I received a notice that the certified domain payment is dueOnce I am refunded my $52, I will agree to a positive resolution and close this outI just want out and with my money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted my credit card company they said that a the card is active and b you charged the card times at once triggering fraudThe same charge was processed times I'm not sure what kind of busines model you practiceAlso one month prior I set up alternative billing using [redacted] I've been charged for other products such as outright with no problemThis company is cold and calluceNo remorseI support my mother who has terminal cancer with this website and the lack of remorse on your end is SCary Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As stated previously, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messagesIf the complainant is not receiving message to their inbox, they may wish to review other folders in their email account and also review their spam filter settings.GoDaddy has not “merged” the complainant’s accounts or email addresses with any other accountIf the complainant is concerned for their account and email security, we recommend they follow widely accepted best practices such as resetting their password(s), updating their PIN, and not providing their account-specific information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 11, 2017, our customer contacted our Customer Care team after experiencing problems sending email messages utilizing their existing email plan and a third-party email clientOur customer purchased a new Microsoft Office email plan and the process to migrate existing email from their existing Workspace email plan to the new Office plan was completedGoDaddy charges a $fee to migrate email dataOn September 25, 2017, our customer contacted our Customer Care team, requesting to revert to the previous Workspace email platformThe Office email plan was canceled and our customer received a full refundOur customer was notified the migration service was not eligible for refund as the service was rendered.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Workspace Service Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, the complainant purchased an SSL Certificate for a one year term during an online transactionThe SSL Certificate was subsequently renewed each year by the complainant via an online transactionOn June 23, after the most recent renewal of the SSL Certificate in question, the complainant contacted our Customer Care Center regarding links to their [redacted] provider’s website not showing as secured At that time the complainant was advised regarding how to specify a secure a link to the provider’s websiteRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe SSL Certificate in question functioned as specified The complaint has now made the recommended changes to the links associated with their [redacted] site and they show as secureAs this was not a GoDaddy issue we will not be providing the complainant with their requested adjustmentEDUCATION:The complainant might find the following GoDaddy support articles useful.Adding an SSL Certificate in Website Builderhttps://support.godaddy.com/help/article/7721/adding-an-ssl-certificate-i...⇄vsHTTPShttps://support.godaddy.com/help/article/5454/http-vs-https?locale=enThan...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe stand by our previous response GoDaddy had sent renewal notices prior to the product expiration dateGoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive itGoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGiven the restrictions set by the .CA Registry and our Refund Policy, the domain name in question is not eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] *** Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsAs stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf Account management, including cancellation of unwanted items, is a customer responsibility Our customer may be able to cancel the protected registration and domains directly from within their account If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed Refunds in the amount of $have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 28, 2016, the domain name in question was moved from one GoDaddy account to another via an Account ChangeDuring this process, our customer changed the registrant contact information associated with the domain, initiating a 60-day transfer lock (“Transfer Prohibition Period”)GoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customers from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been in contact with our Domain Services team On January 5, 2016, the transfer lock was removed from the associated domains as a goodwill gestureOur customer may transfer the domains provided they remain in accordance with the agreements they had acknowledged.Our customer may find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-Than...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe services our customer purchased functioned properlyGoDaddy also completed the migration task as instructed by our customerFurthermore, our customer is requesting a refund for their domain name registration, which they transferred away from GoDaddyThe services in question are no longer eligible for refund Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account Our customer is correct; account deactivation is not an option they will find in their accountThe process of deactivating an account must be completed by support staff following security validation of the account by our customerThis is done via phone or chat support, not postal mailAdditionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customerShould they require assistance with product cancellation, our support staff will gladly assist them Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards, Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On July 2, 2012, our customer purchased their domain name for a three-year term This was for the period ending July 2, On July 3, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on: June 2, 8:a.mMST (30-day notice) June 27, 5:a.mMST (5-day notice) July 3, 2015, 3:a.mMST (Renewal receipt)These notices informed the customer their expiring domain name would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.Our customer contacted our support staff on July 28, (days after the expiration date), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a multi-year term are only eligible for a refund if they are canceled within days of their expiration date and our customer’s request for a refund was declined RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceDuring the customer's call with GoDaddy's support on July 28, 2015, our customer was provided a $refund of their Business Registration aas a one-time exception to our refund policy.As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe customer may also, at any time, log into their account and modify this preference.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Todd C*** Office of the CEO - GoDaddyNHayden RdSuite 226Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted] The idiosynpathictimes.com domain name which the complainant has specified is currently available for new registration and has never been registered at GoDaddy.On April 15, the complainant purchased an Economy cPanel Hosting plan during a call to GoDaddy's 24/Customer Care Center for a one-year term As part of a promotional offer, the purchase included a free domain registration for a one-year termThe complainant took advantage of the free domain offer and registered a domain name (Domain "A") for a one-year termThe complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.On May 12, the complainant registered another domain name (Domain "B") for a one-year term via an online transaction.On May 16, the complainant contacted GoDaddy's Customer Care team and received a full refund for the domain registration (Domain "B") purchased on May 12, The complainant also received a full refund for the hosting plan purchase on April 15, Additionally, the complainant had purchased a new hosting plan for an annual term and received another promotional domain name registration with purchase.On May 20, the complainant contacted Customer care Center to request a refund for the hosting plan purchased on May 16, Upon cancellation, a full refund for that service was provided.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has been provided with all applicable refunds for services they had canceledAs a one-time exception and gesture of goodwill, GoDaddy has provided the complainant with months of our Economy cPanel Hosting.EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future:Refund Policy [redacted] Cancelling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, I already changed my address months ago from [redacted] to [redacted] so that they can move it onto my godaddy account.and I tried to contact the owner of this domain and nothing happen [redacted] was still parked with sedo.com with the owner.it was really painful to try to contact godaddy as they remove their live chat and takes more time to call them Regards, *** [redacted]
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous response The service renewal took place January 26, Our customer did not contact our support teams until March 25, GoDaddy is unable to refund the credit back to a credit card as the refund request is outside of our policyThe In-Store Credit was provided as a goodwill gestureIf the customer needs assistance accessing their GoDaddy account we have our 24/Customer Consultation and Care team available to assist by phone at 480-505-Thank you again for the opportunity to address the additional concerns presented by our customerKindest regards, Mandy O'Connor Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
The response from Mike L [redacted] *s rejected because it is unacceptable for several reasons First, as soon as I learned that my GoDaddy products (domain name registration and web hosting) had auto-renewed I contacted GoDaddy and immediately cancelled everything on January 21, Attached is an Email that I received from GoDaddy on 1/21/acknowledging the transfer of the domain as well as another Email from GoDaddy acknowledging cancellation I was also given confirmation #23F8762%B4E&by the GoDaddy representative as acknowledgement that ALL the products/services I had with GoDaddy were terminated At no time did the GoDaddy representative advise me that I also needed to cancel on-line, but instead the representative assured me that it had been taken care of.Second, MrL [redacted] provides several links in his response, but those are not available by searching the GoDaddy website because there is NO search function available on the accounts page Attached is what my account page looks like, and it is impossible to do a word search on "cancel" Therefore, providing links after-the-fact which cannot be found by customers is disingenuous and self-serving MrL [redacted] is attempting to make it appear that I overlooked easily accessible information, which is nowhere near the truth Such attempts to discredit me should be completely disregarded I see that MrL [redacted] uses this tactic in most or all of his responses.Third, MrL [redacted] fails to acknowledge that the chat support is essentially nonfunctional because I have never been able to connect in writing to a GoDaddy representative using chat after numerous attempts A copy of the Error Message that is always received is attached hereto This is just a ploy so that customers can never communicate in writing with GoDaddy to prove that GoDaddy is failing to abide by instructions to cancel all services
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy takes its customers' privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/Agreements/Privacy.aspx, GoDaddy does not provide information to others without our customers' express permissionBased on the information our customer has provided, it appears their contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers, the contact and registrant information listed for a domain name must be made public in the WHOIS databaseThe WHOIS database is an Internet service which finds information about a domain name or IP addressProviding information is a violation and may lead to the termination of a domain registrationAs part of the Domain Name Registration Agreement, located at https://www.godaddy.com/agreements/showdoc.aspx?pageid=REG_SA, when a person registers a domain name they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All registrars are required to provide domain registration information to the Whois database in order to maintain their ICANN registrar accreditationFurthermore, GoDaddy has no control over the information maintained on third party WHOIS databases.Our customer may wish to contact the third party WHOIS databases and ask that they remove any unwanted informationGoDaddy cannot undertake this task on our customer’s behalf.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
product was defective, refund policy should include products that don't even work right
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We have only recently become aware that the complaint had multiple GoDaddy accounts and must rely upon our customer’s to provide us with data that we might otherwise be unaware of such as multiple accountsWe also sincerely appreciate the feedback about our service levels and will ensure any improvement opportunities that exist are addressed We are currently in the process of issuing the appropriate payments, please allow days for these to process.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEOGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer’s additional concernsOn February 27, 2017, our customer contacted our Customer Care team stating their website ceased to functionAs our customer had not redirected their domain’s DNS settings from their web developer’s existing hosting plan to the new plan, it was at that time when it was determined the migration of the data from the previous, existing hosting plan to our customer’s new hosting planGoDaddy's technical support staff worked to resolve the technical issues our customer experiencedPer our terms of service, to which our customer agreed, it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountGoDaddy is unable to build a website for our customer at no costIf our customer had not maintained backups of their data, is unable to recover their files from their previous web developer, and would like GoDaddy to build a website for them, they may wish to enlist the services of GoDaddy’s Professional Website Design teamOur customer would be required to submit information including images and text for the website to our design team before the site can be builtOur customer may review the details of this service by visiting the page at https://www.godaddy.com/websites/web-designThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Part of my complaint has been taken care of so far which is the lift of the privacy on my domain nameI have started the transfer proceedings and will find out in days if it goes through or whether it will be rejected or notI was notified the very same day as my Revdex.com complaintIts a shame it takes this to get actionNow I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button offToday, I received a notice that the certified domain payment is dueOnce I am refunded my $52, I will agree to a positive resolution and close this outI just want out and with my money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted my credit card company they said that a the card is active and b you charged the card times at once triggering fraudThe same charge was processed times I'm not sure what kind of busines model you practiceAlso one month prior I set up alternative billing using [redacted] I've been charged for other products such as outright with no problemThis company is cold and calluceNo remorseI support my mother who has terminal cancer with this website and the lack of remorse on your end is SCary Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As stated previously, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messagesIf the complainant is not receiving message to their inbox, they may wish to review other folders in their email account and also review their spam filter settings.GoDaddy has not “merged” the complainant’s accounts or email addresses with any other accountIf the complainant is concerned for their account and email security, we recommend they follow widely accepted best practices such as resetting their password(s), updating their PIN, and not providing their account-specific information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On September 11, 2017, our customer contacted our Customer Care team after experiencing problems sending email messages utilizing their existing email plan and a third-party email clientOur customer purchased a new Microsoft Office email plan and the process to migrate existing email from their existing Workspace email plan to the new Office plan was completedGoDaddy charges a $fee to migrate email dataOn September 25, 2017, our customer contacted our Customer Care team, requesting to revert to the previous Workspace email platformThe Office email plan was canceled and our customer received a full refundOur customer was notified the migration service was not eligible for refund as the service was rendered.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address and resolve their concerns to their satisfaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Workspace Service Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, the complainant purchased an SSL Certificate for a one year term during an online transactionThe SSL Certificate was subsequently renewed each year by the complainant via an online transactionOn June 23, after the most recent renewal of the SSL Certificate in question, the complainant contacted our Customer Care Center regarding links to their [redacted] provider’s website not showing as secured At that time the complainant was advised regarding how to specify a secure a link to the provider’s websiteRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe SSL Certificate in question functioned as specified The complaint has now made the recommended changes to the links associated with their [redacted] site and they show as secureAs this was not a GoDaddy issue we will not be providing the complainant with their requested adjustmentEDUCATION:The complainant might find the following GoDaddy support articles useful.Adding an SSL Certificate in Website Builderhttps://support.godaddy.com/help/article/7721/adding-an-ssl-certificate-i...⇄ vsHTTPShttps://support.godaddy.com/help/article/5454/http-vs-https?locale=enThan...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customerWe stand by our previous response GoDaddy had sent renewal notices prior to the product expiration dateGoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive itGoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGiven the restrictions set by the .CA Registry and our Refund Policy, the domain name in question is not eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] *** Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsAs stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf Account management, including cancellation of unwanted items, is a customer responsibility Our customer may be able to cancel the protected registration and domains directly from within their account If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed Refunds in the amount of $have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 28, 2016, the domain name in question was moved from one GoDaddy account to another via an Account ChangeDuring this process, our customer changed the registrant contact information associated with the domain, initiating a 60-day transfer lock (“Transfer Prohibition Period”)GoDaddy takes the security of our customers’ accounts and domain names very seriouslyAs most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customers from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been in contact with our Domain Services team On January 5, 2016, the transfer lock was removed from the associated domains as a goodwill gestureOur customer may transfer the domains provided they remain in accordance with the agreements they had acknowledged.Our customer may find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-Than...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe services our customer purchased functioned properlyGoDaddy also completed the migration task as instructed by our customerFurthermore, our customer is requesting a refund for their domain name registration, which they transferred away from GoDaddyThe services in question are no longer eligible for refund Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account Our customer is correct; account deactivation is not an option they will find in their accountThe process of deactivating an account must be completed by support staff following security validation of the account by our customerThis is done via phone or chat support, not postal mailAdditionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customerShould they require assistance with product cancellation, our support staff will gladly assist them Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards, Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On July 2, 2012, our customer purchased their domain name for a three-year term This was for the period ending July 2, On July 3, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on: June 2, 8:a.mMST (30-day notice) June 27, 5:a.mMST (5-day notice) July 3, 2015, 3:a.mMST (Renewal receipt)These notices informed the customer their expiring domain name would be renewed in accordance with their account settings unless additional action was taken Account management is a customer responsibility.Our customer contacted our support staff on July 28, (days after the expiration date), requesting the cancellation and refund for the renewal Per our Refund Policy, certain domain names that automatically renew for a multi-year term are only eligible for a refund if they are canceled within days of their expiration date and our customer’s request for a refund was declined RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceDuring the customer's call with GoDaddy's support on July 28, 2015, our customer was provided a $refund of their Business Registration aas a one-time exception to our refund policy.As GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registration we are unable to refund our customer GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe customer may also, at any time, log into their account and modify this preference.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Todd C*** Office of the CEO - GoDaddyNHayden RdSuite 226Scottsdale, AZ