Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, at 4:AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On October 9, at 2:PM (PST), domain name registrations were manually renewed by our customer Ten of these domain names were already renewed hours earlier On October 15, our customer care team reached out to our customer via phone Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, the complainant transferred all but one of their domain name registrations away from GoDaddy to another providerThe remaining domain name registration is currently pending transfer away GoDaddy is unable to provide the requested refund of $ The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, our customer’s hosting plan expiredPer their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 30, Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $If our customer wishes to accept this offer, they may contact our office directly Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer manually renewed their email plan via online transaction with no assistance from our support staff on December 18, While our customer may have updated their MX records to utilize a third party email provider, GoDaddy would have no way of knowing our customer’s intentions with the email plan existing within their accountOur customer did not contact us until April 7, 2017, to cancel and receive a refund for their email planWhen our customer spoke with our customer care agents, they were properly informed the email plan was no longer refund eligibleThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant had provided account access to a third partyTo regain access to the account, the complainant was required to provide documents showing ownership of the accountAs a business was listed on the associated account, which is an optionalfeature the complainant choose to include, supporting documents were requiredBoth account management and security are customer responsibilitiesWhile we understand the complainant had frustrations with the process to regain control of the account, we are unable to provide compensation for money owed to a third partyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] [redacted] Office of the CEO – GoDaddy [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We have reviewed this matter and would like to present the following.We stand by our previous responseWhen the hosting plan in question was purchased, the complainant informed our support teams they would follow up when ready to migrate their website data to the new hosting planThe complainant did not follow up to address this matter.The complainant has cancelled the hosting plan and received a full refund of all charges for with the plan in questionThere are no further applicable refunds with regards to this matterIf the complainant wishes to purchase a new hosting plan again and migrate their website, they can reach out to our support teams for further assistance.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 22, the complainant purchased a Website Builder plan and a domain name registration, each for a one-year term This is for the period ending December 22, 2014.On December 22, 2014, per the complainant’s account preferences, GoDaddy was instructed to automatically renew their Website Builder service and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent a renewal notice prior to the expiration date on December 15, This notice informed the complainant their expiring item would be renewed in accordance with their account settings Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy, the renewal transaction was refundable if the product was canceled within 45-days of the renewal date However; instead of contacting our 24/Customer Care teams for assistance, the complainant chose to dispute the service charge with their financial institution Per our Terms of Service, the associated service has been suspended the automatic renewal preference has been disabled Additionally, the applicable funds have been returned to the associated payment method The complainant may cancel the service at any time from within their account.Education:F [redacted] [redacted] [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] GoDaddy.com [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.On January 24, 2013, our customer contacted our Customer Care teamAs our customer was unable to provide the necessary information to identify themselves as the owner of the account, GoDaddy was unable to provide account specific assistanceOur customer was required to make any desired account preference updates or product cancellationsAgain, account management is a customer responsibility.While GoDaddy proactively sent expiration notices to our customer via email before each service's expiration and subsequent renewal date, GoDaddy simply has no control over what happens to the email notice after it leaves our systemIf our customer changes their email address, as it appears our customer had done, we simply have no way of knowing what their new address is unless they inform us by updating their account.On February 16, 2017, a domain name was automatically renewed for a 5-year term per our customer’s account preferencesOur customer had disputed the transaction with their financial providerThe domain associated with this transaction has been removed from the account.There are products and services remaining within our customer’s accountWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsOur customer may find the following articles helpful:Turn off auto renew -https://www.godaddy.com/help/turn-off-auto-renew-20008?Delete products in my GoDaddy account -https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 8, 2016, our customer contacted GoDaddy's customer care team on multiple occasions requesting management permissions for their Google Plus page within Get FoundGet Found is a product that allow customers to promote their business via profiles on top search sites When a business signs up for Get Found, GoDaddy offers the ability to edit a Google Plus page directly or post updates to their Google Plus timeline, however, this requires approval from GoDaddyRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer was notified via email on their next action items to access the Google Plus page in questionOur customer will need to follow the process outlined within the email they receivedOur customer may also find the following article helpful: https://www.godaddy.com/help/managing-a-google-plus-page-in-get-found-Should our customer have any additional questions they may contact our 24/customer care team at 480-505-Thank you again for the opportunity to address the concerns presented by our customerKayJay R [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never agreed to automatically renew my account.I would like to see a contract I signed stating otherwise Regards, [redacted]
godaddys response does not address the issue of canceling the auto renewalAlso I have submitted all the information they have requested to cancel the domain service and they still refuse to cancelI did not sign up for domain protectionI don't know who didThey should require a ID to sign up if they require one to close it down
To whom it may concern:The issues brought forth by this complaint were due to the actions of Go Daddy's hardware/software policies in place that caused a loss of services to the client, [redacted] GoDaddy took an unreasonable amount of time to resolve the issue, an entire business dayThe services contracted from Go Daddy by [redacted] are done so with the understanding that there is a 99.9% uptime guaranteeGoDaddy supervisors and representatives stated that this did not apply, that in fact, the services were availableIf the client cannot access services, then they are in our estimation, not upA full day of business went by with zero usage being available to the client, [redacted] Additionally, [redacted] cannot confirm nor deny that services were available worldwide as promised by the up time guarantee.Our wish and hope is that Go Daddy can provide an explanation as to why the static IP address of the client to be blocked from accessing all services, since the client is the contracted party and should not have been blocked from their contracted service at any timeContinuity of service is what was expected from Go Daddy, and was obviously not providedBy receiving the aforementioned explanation, [redacted] can feel secure that this situation will not occur againAt this time, [redacted] fears that this will cause another outage of business revenue in the future.We look forward to Go Daddy's response to these issues which are in clear violation of their services guarantee
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The last online transaction made with Go Daddy was on July 7, (Receipt # [redacted] ) for an additional three years use of the Website Builder which for designing personal websites, one of which I already had with them until December 27, when the domain's five year period was completedEarly in November that same year I opened my Go Daddy account to check on the cost of renewing the domain, then after doing so I decided to open the Website Builder to do some editing of my site, but then suddenly the Go Daddy site closedI tried opening everything up two more times but same thing happened and so I suspected I was not being allowed to edit my site until I paid for their additional services, but I contacted customer service and I was told that something must be wrong computer I was using and the person I spoke with suggestively asked me if I would purchase anything else from Go DaddyNot being satisfied I then went ahead and made a complaint about them at a website called consumeraffairs.com where there are many other dissatisfied Go Daddy customersThe site has since posted my complaint on November 23,
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question To take advantage of these offers, customers will need to be logged into their customer accountRESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of serviceAs a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $ Future refunds will be provided in accordance with GoDaddy’s refund policyThank you again for the opportunity to address the concerns presented by the complainantKindest regards, Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted] On June 10, our customer registered a domain name registration for a one-year term This is for the service period ending June 10, 2009.On November 4, our customer added Protected Registration service to their domain nameOne of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledOn December 9, our customer purchased a Deluxe Hosting plan for a term of twenty-three months This is for the period ending November 9, Since November 9, our customer's account preferences instructed GoDaddy to automatically renew their hosting service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer.GoDaddy provides customers with full control over the automatic renewal featureThe customer may also, at any time, log into their account and modify this preference Account management is a customer responsibility On June 12, 2009, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customerThis is for the period ending June 12, 2010.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2009April 12, 2009May 27, 2009June 9, 2009On June 15, our customer renewed their domain name for a one-year term This is for the period ending June, 2011.On June 13, our customer renewed their domain name for a one-year term This is for the period ending June, 2012.On June 16, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customerThis is for the period ending June, 2013.GoDaddy sent renewal notices prior to the expiration date on: March 13, 2012April 12, 2012May 27, 2012June 9, 2012On June 12, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for another one-year term In a good faith effort to honor its agreements with the customer a renewal attempt was made However, the customer's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2013April 12, 2013May 12, 2013May 27, GoDaddy sent post-expiration renewal notices on:June 12, 2013June 16, 2013On June 23, 2013, GoDaddy honored its agreements with our customer and placed their domain in a protected status due to their purchase of our Protected Registration service Domains will remain in this protected status for a one-year term, allowing the customer time to recover the domain If the domain is not recovered in that time period, the domain will follow the standard life cycle.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service GoDaddy did not deny our customer access to their email Our customer had allowed their domain name expire, which ceased all services associated with it, including our customer’s email address where all account notices were sent.When working with our Customer Care staff, the customer was assisted with updating their account preferences and disabling the automatic renewal preference for their hosting plan Per our Refund Policy, a refund for the latest monthly renewal was provided to our customer.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:What happens after domain names expire? - [redacted] Managing Renewals for Products and Services - [redacted] Canceling Products – [redacted] Refund Policy – [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] ***###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Our customers must accept these agreements upon opening an account and making a purchase with GoDaddy.We stand by our response to our customer's previous Revdex.com complaint (# [redacted] regarding billing in their customer accountThey have not contacted GoDaddy’s Customer Care regarding any billing concerns since June Our customer has two separate hosting accountsA Windows hosting account was provided as a goodwill gesture by this office in June for a hosting restore However, our customer instead renewed a separate Linux hosting plan, previously purchased during an interaction with our Customer Care team on June 19, Our office updated the operating system on this hosting account to Windows on June 20, 2017, to allow our customer’s hosting restore to complete.The renewal notices our customer has received have been for the hosting plan that has not been utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a final courtesy to our customer, we have refunded the most recent renewal of the active hosting accountIf they do not wish for the inactive hosting to renew, they can cancel it directly from their account using these steps: [redacted] If our customer has other billing questions, we recommend they contact our Customer Care team, available 24/at [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer was notified the domain was listed for sale via GoDaddy AuctionsGoDaddy Auctions is a venue for domain name buyers and sellers.The backorder our customer purchased is a non-guaranteed service which helps customers attempt to acquire a currently registered domain name if or when it becomes available for registrationWith the purchase of a domain backorder, our customer received a membership to GoDaddy Auctions at no costOur customer may also find the following articles helpful:Domain Backorder and Monitoring FAQ- [redacted] Bidding on Domains You Backordered- [redacted] The domain in question is registered to another partyAs such, GoDaddy is unable to provide the domain to our customer as they desireThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 15, our customer registered a domain for a 1-year term and purchased a hosting plan for a one-month term via online transactionIn a separate transaction our customer purchased an email plan for a one-month term via online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew each service upon their respective expiration date(s) and did so in a good faith effort to honor its agreements with the customerCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibility.Contrary to our customer’s understanding, our records do not indicate any contact between our customer and GoDaddy’s customer care team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer may contact our billing department directly to further assist them with any applicable refundsLocal contact information for international customers can be found at https://godaddy.com/contact-us.aspxThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx On April 22, 2016, our customer purchased a Windows Web Hosting plan for two years with assistance from GoDaddy’s customer care On October 27, 2016, our customer contacted GoDaddy via chat to cancel their Windows hosting serviceOur customer was directed to the section of their account where they would be able to cancel unwanted servicesWhile completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service The hosting service our customer purchased was eligible for a refund if canceled within thirty days of purchaseOur customer was correctly advised they were no longer eligible for a refund The cancellation of a hosting plan is irreversibleAs such, it is not possible to reinstate the plan our customer canceledIf they still wish to have hosting service, it must be via a new hosting plan As a onetime exception, we have added a new Windows Web hosting plan to their account at no cost, for the same number of months that were remaining on the plan that they canceledOur customer is responsible for uploading any content they wish to host to the new hosting plan.Thank you again for the opportunity to address the concerns presented by our customer Kindest regards, Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response Our customer spoke with our Customer Care Center on March 10, 2018, and we advised them that the renewal failure notice received was for a separate domain that our customer intended to let expire If our customer had questions on a renewal, contacting our Customer Care team prior to processing another renewal online would have prevented the situation that occurred Account management, including domain renewals, is ultimately a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 20, 2015, our customer purchased cPanel hosting for three years via an online transactionGoDaddy has no record of contact with our support team to discuss our hosting services prior to this purchase.On November 3, 2015, our customer contacted our support team for the first time regarding the concerns they had with the hosting serviceWhile there was no request to cancel the hosting during this interaction, by this date, the service was no longer refundable, per our refund policy.On August 3, 2016, our customer contacted our support team to cancel the hosting service and request a refundOur customer was advised the hosting service was no longer eligible for a refundAt this time, the hosting remains active and is working as intended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the transaction in question is beyond refund eligibilityFrom what we understand, our customer may have been using a design application that was not suited for the type of hosting purchasedIf our customer intends to purchase hosting that is appropriate for their needs, we will provide a credit for the time remaining on the current plan as a onetime exception to our refund policy and apply it towards the purchase of a GoDaddy hosting plan that provides them the resources they needThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, at 4:AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On October 9, at 2:PM (PST), domain name registrations were manually renewed by our customer Ten of these domain names were already renewed hours earlier On October 15, our customer care team reached out to our customer via phone Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, the complainant transferred all but one of their domain name registrations away from GoDaddy to another providerThe remaining domain name registration is currently pending transfer away GoDaddy is unable to provide the requested refund of $ The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 10, our customer’s hosting plan expiredPer their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 30, Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $If our customer wishes to accept this offer, they may contact our office directly Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer manually renewed their email plan via online transaction with no assistance from our support staff on December 18, While our customer may have updated their MX records to utilize a third party email provider, GoDaddy would have no way of knowing our customer’s intentions with the email plan existing within their accountOur customer did not contact us until April 7, 2017, to cancel and receive a refund for their email planWhen our customer spoke with our customer care agents, they were properly informed the email plan was no longer refund eligibleThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant had provided account access to a third partyTo regain access to the account, the complainant was required to provide documents showing ownership of the accountAs a business was listed on the associated account, which is an optionalfeature the complainant choose to include, supporting documents were requiredBoth account management and security are customer responsibilitiesWhile we understand the complainant had frustrations with the process to regain control of the account, we are unable to provide compensation for money owed to a third partyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] [redacted] Office of the CEO – GoDaddy [redacted] ***Scottsdale, AZ 85260###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We have reviewed this matter and would like to present the following.We stand by our previous responseWhen the hosting plan in question was purchased, the complainant informed our support teams they would follow up when ready to migrate their website data to the new hosting planThe complainant did not follow up to address this matter.The complainant has cancelled the hosting plan and received a full refund of all charges for with the plan in questionThere are no further applicable refunds with regards to this matterIf the complainant wishes to purchase a new hosting plan again and migrate their website, they can reach out to our support teams for further assistance.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 22, the complainant purchased a Website Builder plan and a domain name registration, each for a one-year term This is for the period ending December 22, 2014.On December 22, 2014, per the complainant’s account preferences, GoDaddy was instructed to automatically renew their Website Builder service and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent a renewal notice prior to the expiration date on December 15, This notice informed the complainant their expiring item would be renewed in accordance with their account settings Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy, the renewal transaction was refundable if the product was canceled within 45-days of the renewal date However; instead of contacting our 24/Customer Care teams for assistance, the complainant chose to dispute the service charge with their financial institution Per our Terms of Service, the associated service has been suspended the automatic renewal preference has been disabled Additionally, the applicable funds have been returned to the associated payment method The complainant may cancel the service at any time from within their account.Education:F [redacted] [redacted] [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] GoDaddy.com [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.On January 24, 2013, our customer contacted our Customer Care teamAs our customer was unable to provide the necessary information to identify themselves as the owner of the account, GoDaddy was unable to provide account specific assistanceOur customer was required to make any desired account preference updates or product cancellationsAgain, account management is a customer responsibility.While GoDaddy proactively sent expiration notices to our customer via email before each service's expiration and subsequent renewal date, GoDaddy simply has no control over what happens to the email notice after it leaves our systemIf our customer changes their email address, as it appears our customer had done, we simply have no way of knowing what their new address is unless they inform us by updating their account.On February 16, 2017, a domain name was automatically renewed for a 5-year term per our customer’s account preferencesOur customer had disputed the transaction with their financial providerThe domain associated with this transaction has been removed from the account.There are products and services remaining within our customer’s accountWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsOur customer may find the following articles helpful:Turn off auto renew -https://www.godaddy.com/help/turn-off-auto-renew-20008?Delete products in my GoDaddy account -https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 8, 2016, our customer contacted GoDaddy's customer care team on multiple occasions requesting management permissions for their Google Plus page within Get FoundGet Found is a product that allow customers to promote their business via profiles on top search sites When a business signs up for Get Found, GoDaddy offers the ability to edit a Google Plus page directly or post updates to their Google Plus timeline, however, this requires approval from GoDaddyRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer was notified via email on their next action items to access the Google Plus page in questionOur customer will need to follow the process outlined within the email they receivedOur customer may also find the following article helpful: https://www.godaddy.com/help/managing-a-google-plus-page-in-get-found-Should our customer have any additional questions they may contact our 24/customer care team at 480-505-Thank you again for the opportunity to address the concerns presented by our customerKayJay R [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never agreed to automatically renew my account.I would like to see a contract I signed stating otherwise Regards, [redacted]
godaddys response does not address the issue of canceling the auto renewalAlso I have submitted all the information they have requested to cancel the domain service and they still refuse to cancelI did not sign up for domain protectionI don't know who didThey should require a ID to sign up if they require one to close it down
To whom it may concern:The issues brought forth by this complaint were due to the actions of Go Daddy's hardware/software policies in place that caused a loss of services to the client, [redacted] GoDaddy took an unreasonable amount of time to resolve the issue, an entire business dayThe services contracted from Go Daddy by [redacted] are done so with the understanding that there is a 99.9% uptime guaranteeGoDaddy supervisors and representatives stated that this did not apply, that in fact, the services were availableIf the client cannot access services, then they are in our estimation, not upA full day of business went by with zero usage being available to the client, [redacted] Additionally, [redacted] cannot confirm nor deny that services were available worldwide as promised by the up time guarantee.Our wish and hope is that Go Daddy can provide an explanation as to why the static IP address of the client to be blocked from accessing all services, since the client is the contracted party and should not have been blocked from their contracted service at any timeContinuity of service is what was expected from Go Daddy, and was obviously not providedBy receiving the aforementioned explanation, [redacted] can feel secure that this situation will not occur againAt this time, [redacted] fears that this will cause another outage of business revenue in the future.We look forward to Go Daddy's response to these issues which are in clear violation of their services guarantee
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The last online transaction made with Go Daddy was on July 7, (Receipt # [redacted] ) for an additional three years use of the Website Builder which for designing personal websites, one of which I already had with them until December 27, when the domain's five year period was completedEarly in November that same year I opened my Go Daddy account to check on the cost of renewing the domain, then after doing so I decided to open the Website Builder to do some editing of my site, but then suddenly the Go Daddy site closedI tried opening everything up two more times but same thing happened and so I suspected I was not being allowed to edit my site until I paid for their additional services, but I contacted customer service and I was told that something must be wrong computer I was using and the person I spoke with suggestively asked me if I would purchase anything else from Go DaddyNot being satisfied I then went ahead and made a complaint about them at a website called consumeraffairs.com where there are many other dissatisfied Go Daddy customersThe site has since posted my complaint on November 23,
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question To take advantage of these offers, customers will need to be logged into their customer accountRESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of serviceAs a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $ Future refunds will be provided in accordance with GoDaddy’s refund policyThank you again for the opportunity to address the concerns presented by the complainantKindest regards, Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted] On June 10, our customer registered a domain name registration for a one-year term This is for the service period ending June 10, 2009.On November 4, our customer added Protected Registration service to their domain nameOne of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain nameDomain names which have this service cannot be canceled until the Protected Registration is canceledOn December 9, our customer purchased a Deluxe Hosting plan for a term of twenty-three months This is for the period ending November 9, Since November 9, our customer's account preferences instructed GoDaddy to automatically renew their hosting service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer.GoDaddy provides customers with full control over the automatic renewal featureThe customer may also, at any time, log into their account and modify this preference Account management is a customer responsibility On June 12, 2009, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customerThis is for the period ending June 12, 2010.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2009April 12, 2009May 27, 2009June 9, 2009On June 15, our customer renewed their domain name for a one-year term This is for the period ending June, 2011.On June 13, our customer renewed their domain name for a one-year term This is for the period ending June, 2012.On June 16, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customerThis is for the period ending June, 2013.GoDaddy sent renewal notices prior to the expiration date on: March 13, 2012April 12, 2012May 27, 2012June 9, 2012On June 12, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for another one-year term In a good faith effort to honor its agreements with the customer a renewal attempt was made However, the customer's financial institution declined payment(s) GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2013April 12, 2013May 12, 2013May 27, GoDaddy sent post-expiration renewal notices on:June 12, 2013June 16, 2013On June 23, 2013, GoDaddy honored its agreements with our customer and placed their domain in a protected status due to their purchase of our Protected Registration service Domains will remain in this protected status for a one-year term, allowing the customer time to recover the domain If the domain is not recovered in that time period, the domain will follow the standard life cycle.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service GoDaddy did not deny our customer access to their email Our customer had allowed their domain name expire, which ceased all services associated with it, including our customer’s email address where all account notices were sent.When working with our Customer Care staff, the customer was assisted with updating their account preferences and disabling the automatic renewal preference for their hosting plan Per our Refund Policy, a refund for the latest monthly renewal was provided to our customer.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:What happens after domain names expire? - [redacted] Managing Renewals for Products and Services - [redacted] Canceling Products – [redacted] Refund Policy – [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] ***###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Our customers must accept these agreements upon opening an account and making a purchase with GoDaddy.We stand by our response to our customer's previous Revdex.com complaint (# [redacted] regarding billing in their customer accountThey have not contacted GoDaddy’s Customer Care regarding any billing concerns since June Our customer has two separate hosting accountsA Windows hosting account was provided as a goodwill gesture by this office in June for a hosting restore However, our customer instead renewed a separate Linux hosting plan, previously purchased during an interaction with our Customer Care team on June 19, Our office updated the operating system on this hosting account to Windows on June 20, 2017, to allow our customer’s hosting restore to complete.The renewal notices our customer has received have been for the hosting plan that has not been utilized.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a final courtesy to our customer, we have refunded the most recent renewal of the active hosting accountIf they do not wish for the inactive hosting to renew, they can cancel it directly from their account using these steps: [redacted] If our customer has other billing questions, we recommend they contact our Customer Care team, available 24/at [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer was notified the domain was listed for sale via GoDaddy AuctionsGoDaddy Auctions is a venue for domain name buyers and sellers.The backorder our customer purchased is a non-guaranteed service which helps customers attempt to acquire a currently registered domain name if or when it becomes available for registrationWith the purchase of a domain backorder, our customer received a membership to GoDaddy Auctions at no costOur customer may also find the following articles helpful:Domain Backorder and Monitoring FAQ- [redacted] Bidding on Domains You Backordered- [redacted] The domain in question is registered to another partyAs such, GoDaddy is unable to provide the domain to our customer as they desireThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 15, our customer registered a domain for a 1-year term and purchased a hosting plan for a one-month term via online transactionIn a separate transaction our customer purchased an email plan for a one-month term via online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew each service upon their respective expiration date(s) and did so in a good faith effort to honor its agreements with the customerCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibility.Contrary to our customer’s understanding, our records do not indicate any contact between our customer and GoDaddy’s customer care team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer may contact our billing department directly to further assist them with any applicable refundsLocal contact information for international customers can be found at https://godaddy.com/contact-us.aspxThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx On April 22, 2016, our customer purchased a Windows Web Hosting plan for two years with assistance from GoDaddy’s customer care On October 27, 2016, our customer contacted GoDaddy via chat to cancel their Windows hosting serviceOur customer was directed to the section of their account where they would be able to cancel unwanted servicesWhile completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service The hosting service our customer purchased was eligible for a refund if canceled within thirty days of purchaseOur customer was correctly advised they were no longer eligible for a refund The cancellation of a hosting plan is irreversibleAs such, it is not possible to reinstate the plan our customer canceledIf they still wish to have hosting service, it must be via a new hosting plan As a onetime exception, we have added a new Windows Web hosting plan to their account at no cost, for the same number of months that were remaining on the plan that they canceledOur customer is responsible for uploading any content they wish to host to the new hosting plan.Thank you again for the opportunity to address the concerns presented by our customer Kindest regards, Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response Our customer spoke with our Customer Care Center on March 10, 2018, and we advised them that the renewal failure notice received was for a separate domain that our customer intended to let expire If our customer had questions on a renewal, contacting our Customer Care team prior to processing another renewal online would have prevented the situation that occurred Account management, including domain renewals, is ultimately a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 20, 2015, our customer purchased cPanel hosting for three years via an online transactionGoDaddy has no record of contact with our support team to discuss our hosting services prior to this purchase.On November 3, 2015, our customer contacted our support team for the first time regarding the concerns they had with the hosting serviceWhile there was no request to cancel the hosting during this interaction, by this date, the service was no longer refundable, per our refund policy.On August 3, 2016, our customer contacted our support team to cancel the hosting service and request a refundOur customer was advised the hosting service was no longer eligible for a refundAt this time, the hosting remains active and is working as intended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the transaction in question is beyond refund eligibilityFrom what we understand, our customer may have been using a design application that was not suited for the type of hosting purchasedIf our customer intends to purchase hosting that is appropriate for their needs, we will provide a credit for the time remaining on the current plan as a onetime exception to our refund policy and apply it towards the purchase of a GoDaddy hosting plan that provides them the resources they needThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy