I contacted godaddy support team today regarding getzlighitng.com setup, and was told that email plan is still NOT includedso it is total contradict what CEO office claims that you honor your sales agreementand I also do NOT fell that address my concern about your sales Technic, when I purchased the plan, the email package is included as you agreed, but was removed after I check out and made payment, BUT ironically you blamed myself by removing email package, how could you explain to people like this? I feel very disappointed and do not want to buy anything for the momentand it has been month wasted, so let move on by refunding me in next email.thank you,**
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 21, 2015, our customer created their GoDaddy account and purchased online a domain name registration and Web Hosting bundle for a one-year term The domain name and hosting retail for approximately $ However, with the bundled price and promotional code used by the customer, their cost was only $12.18.On September 20, 2015, our customer canceled their domain name and hostingPer the terms of service, the when a purchased product includes a free domain name and the purchased product is canceled, the standard price for the domain name will be deducted from the refund amount As the standard pricing for the domain name is greater than the total price our customer paid and the domain name is no longer eligible for a refund, a refund is not applicable.At no time has the customer contacted GoDaddy's Customer Care teams prior to filing this complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur affiliate marketing team is working with the third-party business, [redacted] .com, for them to provide the customer their advertised credit A member of [redacted] .com's executive team will be reaching out to our customer to resolve their concerns Any further concerns regarding credits provided by [redacted] .com will need to be addressed with that company directly.EDUCATION:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd Cluff Office of the CEO - GoDaddy [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have taken the information Godaddy provided to my banking institution They did a search and the funds of $have never been credited to my account That particular debit card has been invalid since the end of Invalid cards do not stay in their system past month TD Bank has the ARN number but a search of my account and of this number did not locate it Per the TD bank personnel I spoke to, if it was received and not able to be put into an account, it would have been rejected immediately GOdaddy has not provided an exact date that this was supposedly sent to my bankI find it hard to believe that accompany of this size cannot refund a check, that their only means of a refund is to a card they knew was not valid Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration Agreement•GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 2, the complainant registered the Domain Name in question for a year term during an online transaction They subsequently renewed this domain name for an additional year on December 2, The domain is currently in an expired status On October 1, the complainant’s activated a free credit for a Windows Hosting Plan that was provided with the domain name purchase These credits have since been discontinuedOn December 3, the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in questionThey now wish to have that plan restored and support websitesRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceContrary to the complainants understanding the free Windows Hosting plan they previously received did not support multiple websites Furthermore as a onetime consideration GoDaddy provided the complainant with an Economy Plesk Hosting Plan for a one year term This plan supports a single website as did the free hosting plan they previously made use ofThe complainant is responsible for the cost of all future renewalsShould the complainant require assistance in migrating their website content they can contact GoDaddy’s Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M [redacted] Office of the CEO - [email protected] [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer Domain names with this service cannot be canceled until the Protected Registration is canceledThis is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, for a two-year term during an interaction with GoDaddy’s customer care Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, Additionally, on February 17, the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/customer care until after these transactions occurred Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking accountGoDaddy's third-party check processing company, [redacted] ***., was utilized for the transaction In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index) Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceWe ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts Any such efforts made by [redacted] are outside of Go Daddy's direct control [redacted] did provide the funds to GoDaddy required for these services From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from themEDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience: [redacted] Contact InfoU.Sand Canada Customer Care###-###-#### [redacted] Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards, [redacted] ***Office of the CEO – GoDaddy [redacted] ***Scottsdale, AZ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) We have no answer again on our latest emails to [redacted] @godaddy.com.We sent three latest emails to [redacted] @godaddy.com on Jan 2015, Jan and Jan (subject [Incident ID: [redacted] ] )No answerWe waited days and now I fithat response.2) I spoke with [redacted] @godaddy.com on Jan and Jan and we found that GoDaddy have technical problem in them affiliate systemWe indicate it that problem not in fidataGodaddy simple start to ignore our latest emails again, not resolve problem a) We already provided our data and filled forms on GoDaddy website in yearWe got some payments from Godaddy in on our [redacted] email, i.eGoDaddy system paid us affiliate fee on our [redacted] email before.b) On Jan and Jan we two times! re-enter/re-fill payment form according GoDaddy instructions Because it is technical problem, we also provided Godaddy screenshots of our actions, copy of our data, login/password to our affiliate account and note that if still problem system exists, they need to enter our data in them system manuallyBecause it technical problem on Godaddy side and as we understand they don't want to resolve it, they again start to ignore our letters and we didn't receive any response on our letters from Jan 2015.Outstanding balance still not paid.I attached my email dated Jan which I sent to Godaddy and didn't receive response yet.Best Regards [redacted] Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted] In August our customer purchased a domain name and associated domain name certification for a two-year term This payment was for the service period ending August In August our customer’s account preferences instructed GoDaddy to renew their services automatically for another two year term and we did so in a good-faith effort to honor our agreements with the customer This renewal was for the service period ending August GoDaddy sent renewal notices prior to the expiration date on: • May 3, • June 2, • July 2, • July 17, • July 27, These notices informed our customer their expiring items would be renewed in accordance with their account settings Account management is a customer responsibility In August 2012; following the renewal of our customer’s products, a member of our Customer Care team had connected with our customer via phone to ensure the renewals were desired Our customer had acknowledged the renewals In August our customer’s account preferences instructed GoDaddy to renew their services again for another two year term and we did so in a good-faith effort to honor our agreements with the customer GoDaddy sent renewal notices prior to the expiration date on: • May 3, • June 2, • July 2, • July 17, • July 27, These notices informed our customer their expiring items would be renewed in accordance with their account settings Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within both agreements referenced above RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer has processed a charge back with the credit card's issuing bank Per our Terms of Service, the associated product was removed from our customer’s account and the applicable funds have been returned to the credit card in question There are currently no active products or payment methods remaining in our customer’s account Education: For future reference, our Customer Care teams are available 24/at ###-###-#### or by visiting [redacted] to assist with any aspect of a GoDaddy account, including product renewals Our customer may have also managed their products by following the instructions listed in the articles below: Canceling Products - [redacted] Managing Renewals for Products and Services - [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] GoDaddy.com [redacted] ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOn January 29, 2014, our customer enabled the free hosting credit for the domain in which the credit was offered.On July 13, our customer contacted our support staff for assistance in changing the domain on their hosting plan.While the hosting credit will allow any domain to be used, it was always associated with the domain in which it was originally grantedWhen the domain was removed from the account due to failed billing, all free credits that came with the domain were also removed from the accountIn this case, the hosting plan in question.GoDaddy’s offer still stands, and if our customer chooses to continue hosting their website with us, we will offer their hosting purchase at 50% off as well as 50% off of their hosting restore feeAs we only maintain a backup of our customer’s deleted content for days after it has been removed from their account, we encourage our customer to take action sooner rather than later to avoid a total loss of content.Our customer may also utilize a third party archival website such as Wayback Machine in an attempt to recover the website data on their ownThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseDuring our customer's initial attempts to modify their DNS, GoDaddy experienced a known issue with nameserver updates that was quickly resolvedAfter this issue was corrected, our customer may have still experienced errorsThey were properly informed that the issues were likely caused by their browser caching old information.GoDaddy did not delete the customer’s email addresses from our customer’s account; this action was taken by our customerGoDaddy’s support teams assisted our customer with purchasing the additional email plans needed so they could restore their email services.Contrary to our customer’s understanding, GoDaddy does not intentionally brings down our customer’s websites and DNSAs with all service providers, GoDaddy does have unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
The "free addon" mentioned was not advertised as a free addon, but rather as one of the primary features of the VPS hosting account that I purchased.GoDaddy has a partnership with the provider of the CDN and it is not the customer's responsibility when the service does not work properly.While using [redacted] is optional, it is not a free addon service selected by meIt was a reason why I purchased the hosting planIt does not work, and use of it cripples my VPS as well, causing it not to work properly
Thank you for the opportunity to address the concerns presentedOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased Business Website Builder for a one month term through the GoDaddy WebsiteThis was subsequently renewed by our customer on a monthly basisOn June 8, 2016, per our customer’s account preferences their Website Builder plan expired On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided days of service at no cost, and an additional days in a suspended statusGoDaddy provided total days of hosting service without payment prior to cancellation on June 28, Our customer did not contact our support until after the cancellationAccount management is a customer responsibility.GoDaddy charges $to restore website builder accountsThis fee helps offset expense incurred performing data recovery RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a feeCustomers also have the option to rebuild their website if they do not wish to pay the restore fee There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Contrary to their statement; the complainant did not reach out to GoDaddy's customer care teams in September, GoDaddy's customer care teams attempted to connect with the complainant via phone on the dates of August 21, and February 5, and were unsuccessfulNo other contacts from the complainant were made between those dates.Furthermore, the complainant was also previously provided information by our customer care teams on how to cancel Protected Registration on August 26, While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The Protected Registration for the domain in question was removed on October 4, At that time, the complainant may have canceled the domain name and received a full refund for the latest renewal transaction.However, the complainant chose to dispute the transaction in the form of a chargeback through their financial institutionThis chargeback removed the funds from GoDaddy, and the domain name in question was removed from the complainant’s account per our terms of serviceIf the complainant has not received these funds, they would need to contact their financial institution for further assistance.As there appear to be no other active products in the complainant’s GoDaddy account, no further renewals would be assessed in this accountIf the complainant maintains multiple GoDaddy accounts, it is their responsibility to manage each applicable account, including renewal settings.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address the complainant’s concernsIt appears the complainant may be a customer of Wild West Domains, a reseller of GoDaddy services GoDaddy and Wild West Domains are separate entities and have separate Revdex.com profilesThe complainant will need to file a complaint with the Revdex.com under the Wild West Domains profile.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 14, 2016, our customer contacted our Customer Care team for assistance with migrating their website files from an existing hosting plan managed by our customer’s web developer to a new hosting planOur customer purchased a Basic Managed WordPress hosting plan within their GoDaddy account and a migration was initiatedThe initial migration of our customer’s data failedGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experiencedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All of the data available to GoDaddy has been migrated to our customer’s hosting planOur customer will need to upload any applicable images from any independent backups they may have or any third-party resource such as what is provided at http://archive.orgOur expert services team, which our customer enlisted, was not able to fully assist our customer due to the images not being presentAs such, our office has submitted a refund in the amount of $for the additional expert services our customer purchased.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 25, 2016, our customer purchased GoDaddy’s Premium Online Store and did so for a 2-year termOn July 25, 2016, the customer reached out to GoDaddy’s support teams as they wanted to move to GoDaddy’s Managed WordPress platform insteadAt that time, the remaining time the customer spent was added to their Managed WordPress Plan.On July 28, 2016, our customer reached out to GoDaddy support teams to move back to GoDaddy’s Online Store as they indicated they were not happy with WordPressGoDaddy’s support teams assisted the customer with purchasing the Online Store and getting the remaining time from the Managed WordPress added to the Online Store plan.On November 16, 2016, our customer cancelled their Online Store planAfter cancelling the customer reached out to GoDaddy’s support teams to request a refund for the cancelled planOur customer was informed that they were past the days since the package was purchased and it was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of purchaseOur customer was correctly advised they were no longer eligible for a refund Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Additionally, the customer has since followed up with GoDaddy’s support teams to have their Online Store restoredAt this time, the customer’s site is restored and is resolving.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on:• January 16, 2016• February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method The complainant may need to allow to days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the followingOur customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 19, our customer purchased an Economy Shared Hosting Plan for a one year term via their online GoDaddy AccountThe Hosting Plan was subsequently auto-renewed for one year per our customers account preferences on March 19, Our customer called GoDaddy customer care on March 19, and during the call renewed the hosting and a domain name for an additional year.Per our customer’s account preferences, GoDaddy attempted to renew the hosting plan but were unable to do so as the bank associated with the payment method declined the request.GoDaddy sent notifications of our attempt and billing failures on:• March 19, 2015• March 29, 2015• April 8, 2015Account management is a customer responsibilityOn April 8, the hosting plan was cancelled due to non-paymentOn April 30, our customer contacted GoDaddy’s customer care team to request an attempt to restore the hosting contentOur customer spoke with a supervisor who offered a goodwill gesture to waive our $restore fee GoDaddy does not provide hosting content recovery as a service but instead we will attempt to recover content as a disaster recovery process and cannot guarantee the content can be restoredOur Hosting Agreement, includes customers should be creating and saving independent backups of their website content.During the call, our customer also purchased a new hosting plan for the files to be placed if they were able to be recoveredGoDaddy’s hosting team worked diligently and vigorously to attempt a full content recover but were only able to recover our customer’s database which wasplaced in their active hosting planOur customer was notified of this on May 1, via email notificationOn May 1, our customer contacted GoDaddy customer care and spoke with a supervisor again who explained no content could be recoveredThe supervisor offered a full refund of the newly purchased hosting plan if the customer chose to cancel the planHowever, our customer declined this offerAccount management is a customer responsibility which includes maintaining backups of their websitesGoDaddy provided days of live site service without payment and additional days of suspended site service prior to cancellation of the hosting plan.RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We would like to stand by our previous offer of a full refund should our customer wish to cancel their hosting planOnce the hosting is cancelled they may follow up with our office directly at [redacted] @GoDaddy.com or ###-###-####Alternatively, they can also reach out to our 24/customer care who can also assist with the refund at ###-###-####.EDUCATION:The following GoDaddy Support article will be helpful in the future to our customer regarding managing product renewalsManaging Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that they did not make any attempt or even a good faith attempt of obtaining this domain on the date it became availablethis business refunded the cost of my purchase and I consider this complaint resolved Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 16, the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit within their GoDaddy accountPer our Refund Policy and agreements with the payment providers, the In-Store Credit was processed to the payment method(s) associated with the original transaction(s) GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s payment processing teams have reviewed the original refund in question and found that the complainant’s financial institution has not rejected the fundsThe complainant may wish to contact their financial institution(s) to inquire how they handle funds returned to an account that may have been terminated.Only in the event the fund request(s) are denied by the financial institution may GoDaddy issue a refund in the form of a checkThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, GoDaddy’s support teams did not speak with our customer regarding the April 26, renewal or automatic renewal settingsContrary to our customer’s statements, they never called in to GoDaddy's support center to discuss their account during the year 2014.On August 25, 2014, a GoDaddy agent placed a courtesy call to our customer to discuss their accountOur agent left a voice message for our customer as they were not available at that timeOur customer never returned the callOn April 16, 2016, GoDaddy sent a renewal notice to our customer regarding the pending automatic renewal of the hosting plan in questionOn April 26, 2016, GoDaddy sent an order confirmation once the renewal took placeWe stand by our previous responseAccount management is a customer’s responsibilityGoDaddy was instructed to automatically renew the product in question and did so in good faith to honor our agreements with our customer Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO – GoDaddy
I contacted godaddy support team today regarding getzlighitng.com setup, and was told that email plan is still NOT includedso it is total contradict what CEO office claims that you honor your sales agreementand I also do NOT fell that address my concern about your sales Technic, when I purchased the plan, the email package is included as you agreed, but was removed after I check out and made payment, BUT ironically you blamed myself by removing email package, how could you explain to people like this? I feel very disappointed and do not want to buy anything for the momentand it has been month wasted, so let move on by refunding me in next email.thank you,**
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 21, 2015, our customer created their GoDaddy account and purchased online a domain name registration and Web Hosting bundle for a one-year term The domain name and hosting retail for approximately $ However, with the bundled price and promotional code used by the customer, their cost was only $12.18.On September 20, 2015, our customer canceled their domain name and hostingPer the terms of service, the when a purchased product includes a free domain name and the purchased product is canceled, the standard price for the domain name will be deducted from the refund amount As the standard pricing for the domain name is greater than the total price our customer paid and the domain name is no longer eligible for a refund, a refund is not applicable.At no time has the customer contacted GoDaddy's Customer Care teams prior to filing this complaint.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur affiliate marketing team is working with the third-party business, [redacted] .com, for them to provide the customer their advertised credit A member of [redacted] .com's executive team will be reaching out to our customer to resolve their concerns Any further concerns regarding credits provided by [redacted] .com will need to be addressed with that company directly.EDUCATION:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd Cluff Office of the CEO - GoDaddy [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have taken the information Godaddy provided to my banking institution They did a search and the funds of $have never been credited to my account That particular debit card has been invalid since the end of Invalid cards do not stay in their system past month TD Bank has the ARN number but a search of my account and of this number did not locate it Per the TD bank personnel I spoke to, if it was received and not able to be put into an account, it would have been rejected immediately GOdaddy has not provided an exact date that this was supposedly sent to my bankI find it hard to believe that accompany of this size cannot refund a check, that their only means of a refund is to a card they knew was not valid Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration Agreement•GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 2, the complainant registered the Domain Name in question for a year term during an online transaction They subsequently renewed this domain name for an additional year on December 2, The domain is currently in an expired status On October 1, the complainant’s activated a free credit for a Windows Hosting Plan that was provided with the domain name purchase These credits have since been discontinuedOn December 3, the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in questionThey now wish to have that plan restored and support websitesRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceContrary to the complainants understanding the free Windows Hosting plan they previously received did not support multiple websites Furthermore as a onetime consideration GoDaddy provided the complainant with an Economy Plesk Hosting Plan for a one year term This plan supports a single website as did the free hosting plan they previously made use ofThe complainant is responsible for the cost of all future renewalsShould the complainant require assistance in migrating their website content they can contact GoDaddy’s Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M [redacted] Office of the CEO - [email protected] [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, our customer purchased a domain name online for a two-year term and elected to add GoDaddy’s Protected Registration service One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name or loss through domain transfer Domain names with this service cannot be canceled until the Protected Registration is canceledThis is done by submitting valid verification information to GoDaddy’s Domain Services department.The Domain Name and Protected Registration were subsequently renewed January 15, for a two-year term during an interaction with GoDaddy’s customer care Per our customer’s account preferences the domain and Protected Registration renewed automatically for a two year term on February 15, Additionally, on February 17, the domain and Protected Registration were manually renewed by our customer for an additional two-year term during an interaction with GoDaddy’s customer care On the latest renewal date of February 15, 2015, our initial attempt to automatically renew the domain and Protected Registration service per our customer’s account preferences failed On the following day, a GoDaddy customer care representative attempted to call the number on file to resolve the matter but was unable to directly connect with our customer, instead leaving an automated voice message However, on February 19, 2015, the domain and Protected Registration service were automatically renewed for a two year term per our customer’s account preferences, and a receipt was emailed to the address on file GoDaddy sent multiple emails to the customer prior to the renewals occurring stating the services would be automatically renewed unless additional action was taken; however, our customer did not contact our 24/customer care until after these transactions occurred Account management is a customer responsibility.The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking accountGoDaddy's third-party check processing company, [redacted] ***., was utilized for the transaction In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer This is outlined in our Universal Terms of Service Agreement.Our customer contacted our customer care on March 16, 2015, almost a month after the successful automatic renewal of their domain and Protected Registration During this call our agent correctly explained our Refund Policy and pointed them to the online form for canceling their Protected Registration (located at https://supportcenter.secureserver.net/ProtectedRegistration/Index) Our customer has not yet provided all of the required information to cancel this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceWe ask that our customer continue to work with our Domain Services team to cancel the Protected Registration service, releasing GoDaddy from our previous agreement to protect the domain against cancellation While the domain name is non-refundable at this time, we are willing to refund the Protected Registration renewal fee of approximately $as a gesture of good will after our customer has canceled the service.Additionally, GoDaddy does not make any form of collection efforts Any such efforts made by [redacted] are outside of Go Daddy's direct control [redacted] did provide the funds to GoDaddy required for these services From our customer's correspondence, it appears that [redacted] may have been unable or is attempting to collect the funds from themEDUCATION:Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience: [redacted] Contact InfoU.Sand Canada Customer Care###-###-#### [redacted] Our customer might also find the following support articles helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ is Protected Registration?https://support.godaddy.com/help/article/1286/what-is-protected-reg...⇄ Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards, [redacted] ***Office of the CEO – GoDaddy [redacted] ***Scottsdale, AZ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) We have no answer again on our latest emails to [redacted] @godaddy.com.We sent three latest emails to [redacted] @godaddy.com on Jan 2015, Jan and Jan (subject [Incident ID: [redacted] ] )No answerWe waited days and now I fithat response.2) I spoke with [redacted] @godaddy.com on Jan and Jan and we found that GoDaddy have technical problem in them affiliate systemWe indicate it that problem not in fidataGodaddy simple start to ignore our latest emails again, not resolve problem a) We already provided our data and filled forms on GoDaddy website in yearWe got some payments from Godaddy in on our [redacted] email, i.eGoDaddy system paid us affiliate fee on our [redacted] email before.b) On Jan and Jan we two times! re-enter/re-fill payment form according GoDaddy instructions Because it is technical problem, we also provided Godaddy screenshots of our actions, copy of our data, login/password to our affiliate account and note that if still problem system exists, they need to enter our data in them system manuallyBecause it technical problem on Godaddy side and as we understand they don't want to resolve it, they again start to ignore our letters and we didn't receive any response on our letters from Jan 2015.Outstanding balance still not paid.I attached my email dated Jan which I sent to Godaddy and didn't receive response yet.Best Regards [redacted] Regards, [redacted]
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted] In August our customer purchased a domain name and associated domain name certification for a two-year term This payment was for the service period ending August In August our customer’s account preferences instructed GoDaddy to renew their services automatically for another two year term and we did so in a good-faith effort to honor our agreements with the customer This renewal was for the service period ending August GoDaddy sent renewal notices prior to the expiration date on: • May 3, • June 2, • July 2, • July 17, • July 27, These notices informed our customer their expiring items would be renewed in accordance with their account settings Account management is a customer responsibility In August 2012; following the renewal of our customer’s products, a member of our Customer Care team had connected with our customer via phone to ensure the renewals were desired Our customer had acknowledged the renewals In August our customer’s account preferences instructed GoDaddy to renew their services again for another two year term and we did so in a good-faith effort to honor our agreements with the customer GoDaddy sent renewal notices prior to the expiration date on: • May 3, • June 2, • July 2, • July 17, • July 27, These notices informed our customer their expiring items would be renewed in accordance with their account settings Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any actionThese practices are discussed within both agreements referenced above RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer has processed a charge back with the credit card's issuing bank Per our Terms of Service, the associated product was removed from our customer’s account and the applicable funds have been returned to the credit card in question There are currently no active products or payment methods remaining in our customer’s account Education: For future reference, our Customer Care teams are available 24/at ###-###-#### or by visiting [redacted] to assist with any aspect of a GoDaddy account, including product renewals Our customer may have also managed their products by following the instructions listed in the articles below: Canceling Products - [redacted] Managing Renewals for Products and Services - [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] GoDaddy.com [redacted] ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOn January 29, 2014, our customer enabled the free hosting credit for the domain in which the credit was offered.On July 13, our customer contacted our support staff for assistance in changing the domain on their hosting plan.While the hosting credit will allow any domain to be used, it was always associated with the domain in which it was originally grantedWhen the domain was removed from the account due to failed billing, all free credits that came with the domain were also removed from the accountIn this case, the hosting plan in question.GoDaddy’s offer still stands, and if our customer chooses to continue hosting their website with us, we will offer their hosting purchase at 50% off as well as 50% off of their hosting restore feeAs we only maintain a backup of our customer’s deleted content for days after it has been removed from their account, we encourage our customer to take action sooner rather than later to avoid a total loss of content.Our customer may also utilize a third party archival website such as Wayback Machine in an attempt to recover the website data on their ownThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseDuring our customer's initial attempts to modify their DNS, GoDaddy experienced a known issue with nameserver updates that was quickly resolvedAfter this issue was corrected, our customer may have still experienced errorsThey were properly informed that the issues were likely caused by their browser caching old information.GoDaddy did not delete the customer’s email addresses from our customer’s account; this action was taken by our customerGoDaddy’s support teams assisted our customer with purchasing the additional email plans needed so they could restore their email services.Contrary to our customer’s understanding, GoDaddy does not intentionally brings down our customer’s websites and DNSAs with all service providers, GoDaddy does have unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
The "free addon" mentioned was not advertised as a free addon, but rather as one of the primary features of the VPS hosting account that I purchased.GoDaddy has a partnership with the provider of the CDN and it is not the customer's responsibility when the service does not work properly.While using [redacted] is optional, it is not a free addon service selected by meIt was a reason why I purchased the hosting planIt does not work, and use of it cripples my VPS as well, causing it not to work properly
Thank you for the opportunity to address the concerns presentedOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy, which can be found at: https://www.godaddy.com/legal-agreements.aspx On June 8, 2015, our customer purchased Business Website Builder for a one month term through the GoDaddy WebsiteThis was subsequently renewed by our customer on a monthly basisOn June 8, 2016, per our customer’s account preferences their Website Builder plan expired On May 26, 2016, GoDaddy sent an email indicating the plan would be canceled unless action was taken by our customer.After expiration, GoDaddy provided days of service at no cost, and an additional days in a suspended statusGoDaddy provided total days of hosting service without payment prior to cancellation on June 28, Our customer did not contact our support until after the cancellationAccount management is a customer responsibility.GoDaddy charges $to restore website builder accountsThis fee helps offset expense incurred performing data recovery RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We provide a restore option to our customers as a courtesy but it does include a feeCustomers also have the option to rebuild their website if they do not wish to pay the restore fee There is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Kind regards,John M [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Contrary to their statement; the complainant did not reach out to GoDaddy's customer care teams in September, GoDaddy's customer care teams attempted to connect with the complainant via phone on the dates of August 21, and February 5, and were unsuccessfulNo other contacts from the complainant were made between those dates.Furthermore, the complainant was also previously provided information by our customer care teams on how to cancel Protected Registration on August 26, While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The Protected Registration for the domain in question was removed on October 4, At that time, the complainant may have canceled the domain name and received a full refund for the latest renewal transaction.However, the complainant chose to dispute the transaction in the form of a chargeback through their financial institutionThis chargeback removed the funds from GoDaddy, and the domain name in question was removed from the complainant’s account per our terms of serviceIf the complainant has not received these funds, they would need to contact their financial institution for further assistance.As there appear to be no other active products in the complainant’s GoDaddy account, no further renewals would be assessed in this accountIf the complainant maintains multiple GoDaddy accounts, it is their responsibility to manage each applicable account, including renewal settings.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address the complainant’s concernsIt appears the complainant may be a customer of Wild West Domains, a reseller of GoDaddy services GoDaddy and Wild West Domains are separate entities and have separate Revdex.com profilesThe complainant will need to file a complaint with the Revdex.com under the Wild West Domains profile.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 14, 2016, our customer contacted our Customer Care team for assistance with migrating their website files from an existing hosting plan managed by our customer’s web developer to a new hosting planOur customer purchased a Basic Managed WordPress hosting plan within their GoDaddy account and a migration was initiatedThe initial migration of our customer’s data failedGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experiencedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All of the data available to GoDaddy has been migrated to our customer’s hosting planOur customer will need to upload any applicable images from any independent backups they may have or any third-party resource such as what is provided at http://archive.orgOur expert services team, which our customer enlisted, was not able to fully assist our customer due to the images not being presentAs such, our office has submitted a refund in the amount of $for the additional expert services our customer purchased.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 25, 2016, our customer purchased GoDaddy’s Premium Online Store and did so for a 2-year termOn July 25, 2016, the customer reached out to GoDaddy’s support teams as they wanted to move to GoDaddy’s Managed WordPress platform insteadAt that time, the remaining time the customer spent was added to their Managed WordPress Plan.On July 28, 2016, our customer reached out to GoDaddy support teams to move back to GoDaddy’s Online Store as they indicated they were not happy with WordPressGoDaddy’s support teams assisted the customer with purchasing the Online Store and getting the remaining time from the Managed WordPress added to the Online Store plan.On November 16, 2016, our customer cancelled their Online Store planAfter cancelling the customer reached out to GoDaddy’s support teams to request a refund for the cancelled planOur customer was informed that they were past the days since the package was purchased and it was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of purchaseOur customer was correctly advised they were no longer eligible for a refund Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Additionally, the customer has since followed up with GoDaddy’s support teams to have their Online Store restoredAt this time, the customer’s site is restored and is resolving.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on:• January 16, 2016• February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method The complainant may need to allow to days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the followingOur customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 19, our customer purchased an Economy Shared Hosting Plan for a one year term via their online GoDaddy AccountThe Hosting Plan was subsequently auto-renewed for one year per our customers account preferences on March 19, Our customer called GoDaddy customer care on March 19, and during the call renewed the hosting and a domain name for an additional year.Per our customer’s account preferences, GoDaddy attempted to renew the hosting plan but were unable to do so as the bank associated with the payment method declined the request.GoDaddy sent notifications of our attempt and billing failures on:• March 19, 2015• March 29, 2015• April 8, 2015Account management is a customer responsibilityOn April 8, the hosting plan was cancelled due to non-paymentOn April 30, our customer contacted GoDaddy’s customer care team to request an attempt to restore the hosting contentOur customer spoke with a supervisor who offered a goodwill gesture to waive our $restore fee GoDaddy does not provide hosting content recovery as a service but instead we will attempt to recover content as a disaster recovery process and cannot guarantee the content can be restoredOur Hosting Agreement, includes customers should be creating and saving independent backups of their website content.During the call, our customer also purchased a new hosting plan for the files to be placed if they were able to be recoveredGoDaddy’s hosting team worked diligently and vigorously to attempt a full content recover but were only able to recover our customer’s database which wasplaced in their active hosting planOur customer was notified of this on May 1, via email notificationOn May 1, our customer contacted GoDaddy customer care and spoke with a supervisor again who explained no content could be recoveredThe supervisor offered a full refund of the newly purchased hosting plan if the customer chose to cancel the planHowever, our customer declined this offerAccount management is a customer responsibility which includes maintaining backups of their websitesGoDaddy provided days of live site service without payment and additional days of suspended site service prior to cancellation of the hosting plan.RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We would like to stand by our previous offer of a full refund should our customer wish to cancel their hosting planOnce the hosting is cancelled they may follow up with our office directly at [redacted] @GoDaddy.com or ###-###-####Alternatively, they can also reach out to our 24/customer care who can also assist with the refund at ###-###-####.EDUCATION:The following GoDaddy Support article will be helpful in the future to our customer regarding managing product renewalsManaging Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that they did not make any attempt or even a good faith attempt of obtaining this domain on the date it became availablethis business refunded the cost of my purchase and I consider this complaint resolved Regards, [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 16, the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit within their GoDaddy accountPer our Refund Policy and agreements with the payment providers, the In-Store Credit was processed to the payment method(s) associated with the original transaction(s) GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy’s payment processing teams have reviewed the original refund in question and found that the complainant’s financial institution has not rejected the fundsThe complainant may wish to contact their financial institution(s) to inquire how they handle funds returned to an account that may have been terminated.Only in the event the fund request(s) are denied by the financial institution may GoDaddy issue a refund in the form of a checkThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, GoDaddy’s support teams did not speak with our customer regarding the April 26, renewal or automatic renewal settingsContrary to our customer’s statements, they never called in to GoDaddy's support center to discuss their account during the year 2014.On August 25, 2014, a GoDaddy agent placed a courtesy call to our customer to discuss their accountOur agent left a voice message for our customer as they were not available at that timeOur customer never returned the callOn April 16, 2016, GoDaddy sent a renewal notice to our customer regarding the pending automatic renewal of the hosting plan in questionOn April 26, 2016, GoDaddy sent an order confirmation once the renewal took placeWe stand by our previous responseAccount management is a customer’s responsibilityGoDaddy was instructed to automatically renew the product in question and did so in good faith to honor our agreements with our customer Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO – GoDaddy