Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 22, our customer purchased GoDaddy’s Web Store Design for a 1-year termThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the siteOn June 25, our customer was advised by the Professional Web Design team that GoDaddy could not setup wholesale pricing for the site in questionThe customer opted to continue the build processOn August 10, GoDaddy notified our customer the website was complete and ready for review, also advising the customer the website would be published if no reply was receivedAs the customer did not respond, the site was published on August 25, and the customer was notified via emailOn November 19, 2015, our customer requested the Professional Web Design Team to add products to the Web StoreEach customer purchasing a Web Store Design receives hours of update time to use over a 12-month periodThis request was well beyond the allotted timeOur customer did not want to pay additional fees to have GoDaddy make the updateRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s Design Team attempted to work with our customer to the best of our ability and satisfy their design needsOn November 23, 2014, our customer was provided months of additional hosting service for any misunderstandingPer GoDaddy’s Refund Policy, the Web Store Design purchase is non-refundableThank you again for the opportunity to address the concerns presented by our customerKindest regards, Mandy O [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxCompanies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsOn May 12, 2015, our customer was notified of GoDaddy’s decision to “end of life” the free hosting service they are utilizing This notification provided our customer with 37-days’ notice of the discontinuance of this hosting service to allow them time to migrate their hosting files to another hosting planRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer was provided with a customer-specific code for an Economy hosting plan for a one-year term at no chargeWhich they decided to not take advantage ofThe domain name that automatically renewed on September 18, and was cancelled on the same day and is in the refundable timeframeWe have refunded the renewal amount for that domain and it should appear within the customer’s account within 5-daysThank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, GoDaddy had an unexpected technical issue which allowed our customer to complete domain name renewal transactions at an incorrect priceThe renewals failed and the transactions were refunded in full Due to our customer being affected by the technical issue; since resolved, GoDaddy provided our customer a 1-year domain renewal at no cost, in the amount of $as a gesture of goodwill On October 24, 2016, our customer transferred the domain in question to another providerGoDaddy is unable to provide any further gestures regarding this matter We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact informationIn most cases, customers may accomplish this task online by confirming their contact information via an email sent to themOn December 2, 2016, our customer attempted to update the registrant contact information for their domainsThe changes made by our customer required approval via the new email address and the previous email addressUnfortunately, our customer was unable to fully validate the changes as they no longer had access to the previous address.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since our customer’s attempt to update their contact information, GoDaddy has updated the process for changing domain contact information to simplify it for our customers while remaining in compliance with ICANN rulesOur customer will need to resubmit any desired changes to their contact informationOnce they have done so, an email will be sent to the new email address and the email address associated with their GoDaddy accountOur customer must validate the changes from both addresses.GoDaddy will not be issuing any creditsThe registration fees our customer has paid GoDaddy are for the current service termAny fees paid to another registrar for the domain registrations will extend the service term once the domains are transferred to the respective registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted] The complainant is using email through their Cpanel Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent In working with our support teams this information was requested and we let the complainant know we could escalate it to our advanced tier teams once it was received.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office reached out to the complainant directly to address their concerns and technical issues with email and the SSLGoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.As a measure of goodwill we also provided the complainant with a refund of month off their annual hosting plan purchaseWe consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant [redacted] Office of the CEO - GoDaddy
Hello MrM [redacted] ,Thank you for your prompt replyUnfortunately, after reviewing your reply I feel you may be misinformedPlease listen to the calls I have madeEspecially the one where I explain over and over that the process you mention and provide links to in your reply has failed and I was not getting any reply from the Two-step Authorization departmentI explained the process was not working on the phone, in email and via messaging through social media.Please see the attached PDF files showing multiple attempts to contact Godaddy according to the guidelines:~ The first showing over attempts to email the Two-step Authorization department according to the rules/guidelines established by GodaddyThe customer service representative named Shane acknowledged reciept of the mail to his inbox while we were on the phoneDespite my emails coming from a godaddy email server and being delivered to a Godaddy email server...to date there has been no reply from the emails shown.~ The second showing my attempts to work with Godaddy through the Twitter social media outlet...to frustration on my part and no solution offered by Godaddy that will solve the issue.*Please take special note how I explained that the process was not working and asked for helpPlease note that I gave several solutions to the representatives that could solve the issueSummerized: It is 'business 101'If the customer (me) explains the company-provided solution (your link) is not accomplishing the desired outcome of both parties (we both want me to be able to access my accountOtherwise you would not provide a solution on how to accomplish this task) the party that can fix the problem (Godaddy) shouldI cannot fix Godaddy, the Two-step Authorization department or the guidelines Godaddy has provided that do not work; Godaddy canWill they?Any help you can render would be welcome.***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 27, our customer purchased an email plan for a 3-year termThe email plan included a free Personal Calendar and Mini Online Storage for the initial purchase term On March 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on March 17, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer contacted our support team on March 27, after the transaction and requested the cancellation and refund of the personal calendar serviceA refund for the latest calendar service renewal was processed per our customer’s request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the customer’s email and online storage renewal transaction in question is beyond refund eligibilityWe encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Sir/MadamPlease find herein a complete reply to GODADDY answer.Regards [redacted] ---------------------------- I hereinafter referred to Godaddy as “THE COMPANY” and myself as the CUSTOMER in reply to the GODADDY’s responseAs expected, the company quick to drawn attention to the grossly unreasonable and unfair one-sided so-called service agreement filled with clauses that would not stand up to close scrutiny in a court of lawNo wonder like most of its customers, I didn’t bother to read it because it is designed to rip-off customers and the domain name authority industry have been turning a blind eye to grossly unfair treatment of customers using most of these so-called domain name and webhosting providers.I have not read the terms to which the company is referring because the industry works solely in the interest of the Company and their comrades in businessBut does this means that because the company created a one-sided grossly unfair agreement, it acts as a shield against customer rights to consumers’ protection? Does it give the company the right to act in a way amounting to fraud coupled with accounting against its customers? Is the self created rules embedded in the so-called written agreement superior to legislations put in place for consumers rights and protection, legislations provided by state and federal laws? In responding directly to the Company reply, I underlined its wording throughout hereunder as follows: Regarding “special” FTP accounts on our customer’s cPanel shared hosting, these FTP accounts are created by default for the primary user, used to access visitor logs, and cannot be removed.The claim by the company that the so-called “special FTP accounts” on my webhosting account was created for myself (the primary user) for the purpose of accessing visitors logs, is not only a clear example of dishonesty by the company but also laughableWhy else the company would setup special FTP accounts on my account but blocked me from being able to access or being able to delete said so-called special FTP accounts? Isn’t it obvious that the company setup those special FTP accounts within my account for the sole purpose of stealing and or abusing the domain names I purchased from the company knowing that the domain name authority have been turning a blind eye to the dishonest conducts taking place against customers allowing the company to get away with it, total corruption.There is also a dishonesty being conducted by the company and many in the wider domain name industry where they are actively seeking buyers from day one for the domain names which they have collected payments forThis sort of dishonesty is being facilitated by the lack of strong policy by the authority to protect consumers.GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their businessAfter that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successfulIT IS MY OBSERVATION THAT PRESSURED IS BEING PLACED ON CONSUMERS TO BUY EXCESSIVELY DESIGNED TO RIP-OFF CUSTOMERSThis is another clear failure by the domain name authority to make it a legal duty of the company to provide customers with proper written proof of domain ownership, allowing thief and deception by the company against customers cannot be in the interest of national security and against organised crime include the out of control internet fraud; a crime by the domain names authority; a criminal act that would not be able to stand against a properly organised class action and private prosecutionIndeed, many of these one-sided service agreement being used by many of these domain names and webhosting companies don’t worth the paper the so-called “service agreements” written on if inspected closely by good legally trained mindsIndeed, the rules laid down in laws made by state or federal parliaments are superior to any terms set out in these so-called service agreementsAccordingly, on the question of accountability alone and anti-accounting rules, I am entitled to a sealed and signed certification of ownership for each of the domain name purchased from the company which am still waiting for.Approximately few weeks ago I went to buy one single domain name from the company but the experience of dishonesty dealing with domain name/website hosting providers had left me extremely afraid and feeling insecureIn consequence, I ended up buying over domain names, most of the same name with different extensions for the sole purpose of trying to shield myself from the fraud and dishonesty taking place in the industry particularly against less knowledgeable consumers.I choose month to month webhosting plan at signed up date because I did not want to put myself in the position where I may come to dissatisfied with the company service but locked into a long term contractHowever, having discovered the so-called special FTP accounts in the webhosting panel on the account I purchased from the company, among other observations, I called the company customer services on a number of occasions but on each time the call ended without my main concern for my phoning left unresolved On the last time of calling, instead of addressing my concerns, I was pressured into paying a further months of webhosting at £143+ at the highest hosting planThe same plan the company called “shared hosting”; not to mention the fact that I was not allow the opportunity to decide whether I really wanted a “months shared hosting plan”Was the ulterior motive being that by forcing me to keep the webhosting plan with the company, it allows the company to continue using the so-called special FTP accounts embedded within my account to allow the company to abuse my domain names purchased from the company without me being any wiser, while at the same time have me paying for the webhosting space to facilitate the company’s fraud against me?GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their business.The company talk about helping people with discount but on the physical evidence this claim is totally patronising as the company has a reputation of milking customers for every penny it can getSome business community referred to that sort of selling as “hard sell”Furthermore, and from a legal point of view, the so-called discount merely served as a valid consideration from the company to the naïve consumer without a direct acceptance by the customer, (taking that one cannot genuinely accept an offer without knowing that it is an offer intends to bind he/she having been made by the company) designed to tie customers into long term contractFor example, the company would offer the domain name for, say for example, $in the first year but attempt to tie the customer into a minimum two years commitment with the cost of the domain name in the second year far exceeded and something as much as three times the cost the name being sold for elsewhereTogether with the hard sell practice, the company in any event, make up any shortfall from the first year so-called discounted domain name sale by pressuring the customer to buying many other products, some usually unnecessary.In relation to the ultimate shared hosting plan sold to me, it was not suitable because it comes with the single IP addressSince I will not use all the allotted gigs for one single website (assuming the company isn’t cheating in gigs space like the mobile internet companies)For me to use my other domain names even for a one page website, I will have to buy SSL certificate, site lock and importantly, IP addressIt would have therefore better I had purchased a VPS hosting, for example, to accommodate all my domain names.On the question of billing, the company agent pressured me in paying for a further months for one shared hosting plan (shared hosting plan means “shared with a server” NOT share account with the company where the company are hosting its own FTP accounts within the account I paid the company forThat’s fraud on the part of the companyIndeed, contrary to the company lies about the special FTP account that it is to allow me to check activity logs, the sole purpose of the FTP account is to manage the website traffic and mainly to connect the domain to the world in the similar way the electricity is use to connect the domestic appliances to the infrastructureThe company is taking the total piss and solidities its dishonesty by making so laughable claim about what the special FTP account is being used for.Furthermore instead of providing me with a receipt to account for the months webhosting, the company provided a receipt accounting for only one month hosting but in the same receipt, the company tied me into a months contractFor example, the receipt is showing quantity of webhosting = month and the terms = monthsAn honest company would have rectified the receipt and reissue a correct receipt.After that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successfulGoDaddy discontinued email support after serious consideration; adding live chat as a support option due to high demand, in hopes of giving a timelier and more personal response to customer concerns.Turning to the company so-called phone support, only dishonest company takes steps to avoid the customer from having any written evidence of their dissatisfaction or proof that customer complained to the companyIndeed, it is a serious breach of consumers’ protection law for the company not to have in placed a satisfactory complaint procedure and to make customers fully aware of such proceduresAny satisfactory complaint procedure must include the facility to allow customer to put such complaint to the company in writing and a time frame in which the company is duty bound to reply in writingThis requirement explains why the court and other body that deal with dispute resolution required the complainant to show that they had made reasonable attempts to resolve the dispute with the company before taking the matter furtherThe question is how is the customer gather proof that he/she made attempt to get a resolution with the company if the customer has no means of putting a written record of dispute to the company? GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.CUSTOMER: The Company is totally dishonest and the contents of its response speak for itselfGoDaddy does not provide “certificates” for domain registrations Our customer can confirm they or their company are a domain’s registrant via any public WHOIS lookup.CUSTOMER: This practice of not being provided with proof of ownership amount to fraud by the company and show evidence of corruption by the domain authority to allow this scandalous rip-off of registrants to be taking placeIt is grossly insulting to say that if I want to know who own the domain name I should go check WHOISThe company is so dishonest that the first thing it did when I purchased the names was to bury them in the rip-off privacy service without first asking me if I wanted the serviceThis is what is happening to unsuspecting customers when many purchased a domain name, dishonest companies in the business quickly hide it under privacy so that the company can either sell the name or abuse it and by so doing, abuse the registrant’s identityThere must be changed and the world need to know about this gross dishonesty taking place by the company and its comradesCUSTOMER: I wish to have a refund for the further months webhosting I was pressured to buy and not given a proper receipt accounting for my paymentTo label months of fully paid up webhosting as QUANITY “month” TERM “MONTHS” is not only dishonestIt is also the criminal offence of accounting.CUSTOMER: the company don’t reissue receipt because it is totally dishonest and no wonder it is using the phone to substitute the rights of consumers to put their dissatisfaction to the company in writing to prevent the customer being able to retain a copy of communicationIndeed, for the avoidance of doubt, the phone service is appreciated, has my full support and most of the agent I speak by phone came across as friendly and helpfulShould this act as a replacement to a secure company support email address, for example? Absolutely notAmerica is about democracy, rights and freedom and such privilege can only live on if the customer’s rights are enhancedNot scale back or tampered with.Per our refund policy, our customer’s hosting is refund eligible if canceled within days of purchase GoDaddy does not reissue receipts after transactions complete; our customer can review them in their account at any time.CUSTOMER: The customer should not have to go into his or her account in order to see if the company acted with honestyBesides, going into my account on the customer’s platform would not have made any difference because I only discovered the dishonesty when I checked the email and find the receipt with the irregularityI then phoned the company customer service twice and each time the company agents whom I speak with bushed the matter under the carpet.Additionally, per our terms of service, there must be at least one valid payment method on file if there are active products in an account Our customer can update these payment details at any time.CUSTOMER: I have no problem of keeping a payment card on the accountBut I haven’t applied to the company for credited in anyway and the company is fully entitled to delete the service when payment is not made on timeOn the other hand, regardless of what ever unfair terms it included in the lengthy dodgy service agreement, it does not give the company the right to stop me from moving my credit/debit card at anytime should I do wishThe company only entitlement would be is refuse to continue hosting my account and leave me to decide whether to challenge the company’s action using discriminatory laws on the grounds that the law does not force the customer to keep the debit/credit card on the company platform.We appreciate our customer's candid feedback about our service levels Their concerns will be fully reviewed by our customer care managers in an effort to identify improvement opportunitiesThank you again for the opportunity to address the concerns presented by our customer.CUSTOMER: Totally dissatisfied with the company’s response particularly because it came across as dishonest, uncaring and appears to treat me just as a numberIt is therefore no wonder over 90% of those answering feedback from this Revdex.com forum rated the company unsatisfactory
We stand by our previous responseThe service renewal took place on January 20, Our customer did not contact our support teams until March 21, GoDaddy is unable to issue a refund, as the refund request is outside of our policyGoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the emailThank you again for the opportunity to address the additional concerns presented by the customerKindest Regards, KayJay R [redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 12, 2015, the complainant created a new account and purchased three domain name registrations via an online transaction, each for a one-year term On October 13, 2015, twelve additional domain name registrations were purchased online, also for a one-year termGoDaddy takes its commitment to consumer protection very seriouslyAs part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases when there is a legitimate concern.Due to suspicious information used by the complainant for the transactions, our Verification Office attempted to connect with the complainant on October 17, via phone to confirm the purchases were authorized The phone information provided to GoDaddy by the complainant appears to be invalid and our attempts to connect were unsuccessfulAs such and in conjunction with our Universal Terms of Service Agreementidentification associated with each of the payment methods used for the online transactions was requested to reasonably ensure the owner of the payment methods had authorized the purchases and preserve the integrity of the payment methods.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on October 17, Additionally, the transactions have been refunded in full to the original payment method(s), and the domain name registrations removed For reinstatement of the account and associated products, we encourage the complainant to work with our Verification Office Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017, our customer purchased a Microsoft Office email plan for a three year term with assistance from GoDaddy’s customer care.On May 8, 2017, our customer canceled the email plan and requested a refund for the purchase The refund in question was returned to the original payment method, which our customer has indicated has been closed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the fundsOur customer may wish to contact their financial institution to ask how they handle funds returned to a terminated accountOur office has provided our customer with the ARN (Acquirer Reference Number) to help our customer attempt to locate the funds with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 26, our customer purchased an Unlimited Workspace Email plan for year, online through their accountOn March 15, 2015, that plan was manually renewed for year by our customer online On March 26, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the service in question.Courtesy renewal notifications were sent to the email address on file prior to each renewal as well as renewal confirmation emails sent after each billingOur customer did not contact our 24/Support teams with regard to the recent renewal until April 29, At that time the automatic renewal option was disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibilityWe encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewalsAccount management is a customer responsibilityThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer, who acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement• Domain Name Registration Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 28, 2006, our customer registered the domain name in question for a five-year term via online transaction They manually renewed the domain until its expiration on November 28, On November 29, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer GoDaddy sent notices prior to expiration on October 29, and November 23, The notices informed our customer the domain would renew in accordance with their account settings unless action was taken Customers are provided full control over their renewal settings; account management is a customer responsibilityRESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of serviceAs GoDaddy is unable to receive a refund from the registry for the domain’s renewal, we are unable to refund our customer We encourage our customer to review and manage their account settings to prevent further unwanted renewalsOur customer may find the following GoDaddy Help articles useful: Refund Policy- https://support.godaddy.com/help/article/8849/refund-policy Managing Renewals for Products and Services- https://www.godaddy.com/help/managing-renewals-for-products-and-services-Thank you again for the opportunity to address and bring clarity to the concerns presentedKindest regards, Mandy O’C***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They stated that I was refunded the money for the Get Found Product I paid for this service and all of the inquires that I made to them, I have yet a representative state that the product was not vertified or completed This Get Found Product has been paid in full for the quarter and yet no one would walk me through completion, when I am constantly calling in and complainting about not being found They refunded the product rather than complete the process, Why? I would conclude that this is an example of the pick and chose whom they would like to promote in their business from their marketing techniques This is a nationwide company and to refund $15.00, rather than satisfing the customer request to complete the process speaks volumes
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 6, 2013, our customer purchased a Linux shared hosting plan for year term via online transaction On August 6, 2013, our customer renewed this hosting plan for an additional year term with assistance from GoDaddy’s customer care team.On August 5, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question for another year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal prior to the expiration date on July 26, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s support teams regarding the hosting renewal until September 15, 2016, at which time they requested a refund They were correctly informed that the hosting was no longer refund-eligible, per GoDaddy’s refund policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx?On March 20,2013, the customer purchased their domain name for one year GoDaddy does not review each domain when purchased with search engines for customers as we do not control the opinion of the search engines; it is the customer’s responsibility perform their own due diligenceOn December 9, 2014, the customer called GoDaddy customer care and spoke with a supervisor regarding this matterIt was explained that they will need to review removing bad reputation for their domain name with [redacted] directly.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceShould the customer wish to modify the reputation with [redacted] they will need to contact [redacted] directlyAlternatively, they may use their favorite search engine as there are many help articles online for domain reputation.Education:The customer might find this [redacted] article useful:https://support.google.com/webmasters/answer/1663691?hl=enThank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Although we did not agree on how the domains were cancelled, I am satisfied with their response and appreciate its timeliness, and the courtesy and concern extended to me as a long time customer They have already provided the refund Regards, [redacted] ***
Refund policy impossible to meet:April & May After several phone calls with Dave W [redacted] explaining what we wanted he showed me an example of what our website and our online store would look likeWhat he showed us was greatMay 23rd I emailed him to call me so we could move forward.May 24th Dave called and I purchased as a package everything that he suggested we needed to make our website work$5876.08June 3rd My assistant spent hours on the phone with the design team, explaining again what we wanted.June she spent another hours on the phone to explain AGAIN what we wanted Jun I got an email saying our website was ready for initial review, already past their day cancelation policy.June 29th we requested changes to be made that were not completedGo Daddy wanted to roll out website anywayJul I got an email stating the changes that were to be made it would take days.Jul I emailed them asking to review the changesJul I called so we could review the revisions, they could not find our account, they finally located our account but nothing had been changed, they wanted another $to fix what they were suppose to have already revised.Jul I had enough, I decided to cancel everything, they said they would only refund a portion of the total cost because they had x amount of hours invested in the design alreadyI had several phone calls in trying to reach a solution with no successAug I called to see where my refunds where at, I was told it would take 2-days for them to show upIt was going on four weeks.Aug -I started seeing Refunds Aug I got an email stating they canceled the Online Essentials but did not issue a refund ($1258.20)
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer had indicated they initiated the process to move a domain name from one GoDaddy account to another, utilizing the Account Change processThere are multiple steps required by a customer to perform this process, including the acknowledgement of our Domain Name Change of Registrant Agreement We appreciate our customer’s candid feedback regarding terminology within the email notification referenced and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences Domain Names in their GoDaddy account were allowed to expireThe complaint then contactedour Customer Care Center on November 24, and requested to redeem these Domain NamesAs part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy accountOn December 10, GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transactionAt that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https:// [redacted] .godaddy.com/help/article/609/can-i-renew-my-domain-name-after-it-expiresThank you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 22, our customer purchased GoDaddy’s Web Store Design for a 1-year termThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the siteOn June 25, our customer was advised by the Professional Web Design team that GoDaddy could not setup wholesale pricing for the site in questionThe customer opted to continue the build processOn August 10, GoDaddy notified our customer the website was complete and ready for review, also advising the customer the website would be published if no reply was receivedAs the customer did not respond, the site was published on August 25, and the customer was notified via emailOn November 19, 2015, our customer requested the Professional Web Design Team to add products to the Web StoreEach customer purchasing a Web Store Design receives hours of update time to use over a 12-month periodThis request was well beyond the allotted timeOur customer did not want to pay additional fees to have GoDaddy make the updateRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s Design Team attempted to work with our customer to the best of our ability and satisfy their design needsOn November 23, 2014, our customer was provided months of additional hosting service for any misunderstandingPer GoDaddy’s Refund Policy, the Web Store Design purchase is non-refundableThank you again for the opportunity to address the concerns presented by our customerKindest regards, Mandy O [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxCompanies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting productsOn May 12, 2015, our customer was notified of GoDaddy’s decision to “end of life” the free hosting service they are utilizing This notification provided our customer with 37-days’ notice of the discontinuance of this hosting service to allow them time to migrate their hosting files to another hosting planRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer was provided with a customer-specific code for an Economy hosting plan for a one-year term at no chargeWhich they decided to not take advantage ofThe domain name that automatically renewed on September 18, and was cancelled on the same day and is in the refundable timeframeWe have refunded the renewal amount for that domain and it should appear within the customer’s account within 5-daysThank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, GoDaddy had an unexpected technical issue which allowed our customer to complete domain name renewal transactions at an incorrect priceThe renewals failed and the transactions were refunded in full Due to our customer being affected by the technical issue; since resolved, GoDaddy provided our customer a 1-year domain renewal at no cost, in the amount of $as a gesture of goodwill On October 24, 2016, our customer transferred the domain in question to another providerGoDaddy is unable to provide any further gestures regarding this matter We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact informationIn most cases, customers may accomplish this task online by confirming their contact information via an email sent to themOn December 2, 2016, our customer attempted to update the registrant contact information for their domainsThe changes made by our customer required approval via the new email address and the previous email addressUnfortunately, our customer was unable to fully validate the changes as they no longer had access to the previous address.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since our customer’s attempt to update their contact information, GoDaddy has updated the process for changing domain contact information to simplify it for our customers while remaining in compliance with ICANN rulesOur customer will need to resubmit any desired changes to their contact informationOnce they have done so, an email will be sent to the new email address and the email address associated with their GoDaddy accountOur customer must validate the changes from both addresses.GoDaddy will not be issuing any creditsThe registration fees our customer has paid GoDaddy are for the current service termAny fees paid to another registrar for the domain registrations will extend the service term once the domains are transferred to the respective registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted] The complainant is using email through their Cpanel Hosting account and in order for us to troubleshoot the matter we needed not only the bounced message but also the original message attempting to be sent In working with our support teams this information was requested and we let the complainant know we could escalate it to our advanced tier teams once it was received.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office reached out to the complainant directly to address their concerns and technical issues with email and the SSLGoDaddy’s technical support staff worked diligently and vigorously to resolve all technical issues the complainant experienced.As a measure of goodwill we also provided the complainant with a refund of month off their annual hosting plan purchaseWe consider this matter to be resolved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant [redacted] Office of the CEO - GoDaddy
Hello MrM [redacted] ,Thank you for your prompt replyUnfortunately, after reviewing your reply I feel you may be misinformedPlease listen to the calls I have madeEspecially the one where I explain over and over that the process you mention and provide links to in your reply has failed and I was not getting any reply from the Two-step Authorization departmentI explained the process was not working on the phone, in email and via messaging through social media.Please see the attached PDF files showing multiple attempts to contact Godaddy according to the guidelines:~ The first showing over attempts to email the Two-step Authorization department according to the rules/guidelines established by GodaddyThe customer service representative named Shane acknowledged reciept of the mail to his inbox while we were on the phoneDespite my emails coming from a godaddy email server and being delivered to a Godaddy email server...to date there has been no reply from the emails shown.~ The second showing my attempts to work with Godaddy through the Twitter social media outlet...to frustration on my part and no solution offered by Godaddy that will solve the issue.*Please take special note how I explained that the process was not working and asked for helpPlease note that I gave several solutions to the representatives that could solve the issueSummerized: It is 'business 101'If the customer (me) explains the company-provided solution (your link) is not accomplishing the desired outcome of both parties (we both want me to be able to access my accountOtherwise you would not provide a solution on how to accomplish this task) the party that can fix the problem (Godaddy) shouldI cannot fix Godaddy, the Two-step Authorization department or the guidelines Godaddy has provided that do not work; Godaddy canWill they?Any help you can render would be welcome.***
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 27, our customer purchased an email plan for a 3-year termThe email plan included a free Personal Calendar and Mini Online Storage for the initial purchase term On March 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on March 17, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer contacted our support team on March 27, after the transaction and requested the cancellation and refund of the personal calendar serviceA refund for the latest calendar service renewal was processed per our customer’s request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the customer’s email and online storage renewal transaction in question is beyond refund eligibilityWe encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Sir/MadamPlease find herein a complete reply to GODADDY answer.Regards [redacted] ---------------------------- I hereinafter referred to Godaddy as “THE COMPANY” and myself as the CUSTOMER in reply to the GODADDY’s responseAs expected, the company quick to drawn attention to the grossly unreasonable and unfair one-sided so-called service agreement filled with clauses that would not stand up to close scrutiny in a court of lawNo wonder like most of its customers, I didn’t bother to read it because it is designed to rip-off customers and the domain name authority industry have been turning a blind eye to grossly unfair treatment of customers using most of these so-called domain name and webhosting providers.I have not read the terms to which the company is referring because the industry works solely in the interest of the Company and their comrades in businessBut does this means that because the company created a one-sided grossly unfair agreement, it acts as a shield against customer rights to consumers’ protection? Does it give the company the right to act in a way amounting to fraud coupled with accounting against its customers? Is the self created rules embedded in the so-called written agreement superior to legislations put in place for consumers rights and protection, legislations provided by state and federal laws? In responding directly to the Company reply, I underlined its wording throughout hereunder as follows: Regarding “special” FTP accounts on our customer’s cPanel shared hosting, these FTP accounts are created by default for the primary user, used to access visitor logs, and cannot be removed.The claim by the company that the so-called “special FTP accounts” on my webhosting account was created for myself (the primary user) for the purpose of accessing visitors logs, is not only a clear example of dishonesty by the company but also laughableWhy else the company would setup special FTP accounts on my account but blocked me from being able to access or being able to delete said so-called special FTP accounts? Isn’t it obvious that the company setup those special FTP accounts within my account for the sole purpose of stealing and or abusing the domain names I purchased from the company knowing that the domain name authority have been turning a blind eye to the dishonest conducts taking place against customers allowing the company to get away with it, total corruption.There is also a dishonesty being conducted by the company and many in the wider domain name industry where they are actively seeking buyers from day one for the domain names which they have collected payments forThis sort of dishonesty is being facilitated by the lack of strong policy by the authority to protect consumers.GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their businessAfter that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successfulIT IS MY OBSERVATION THAT PRESSURED IS BEING PLACED ON CONSUMERS TO BUY EXCESSIVELY DESIGNED TO RIP-OFF CUSTOMERSThis is another clear failure by the domain name authority to make it a legal duty of the company to provide customers with proper written proof of domain ownership, allowing thief and deception by the company against customers cannot be in the interest of national security and against organised crime include the out of control internet fraud; a crime by the domain names authority; a criminal act that would not be able to stand against a properly organised class action and private prosecutionIndeed, many of these one-sided service agreement being used by many of these domain names and webhosting companies don’t worth the paper the so-called “service agreements” written on if inspected closely by good legally trained mindsIndeed, the rules laid down in laws made by state or federal parliaments are superior to any terms set out in these so-called service agreementsAccordingly, on the question of accountability alone and anti-accounting rules, I am entitled to a sealed and signed certification of ownership for each of the domain name purchased from the company which am still waiting for.Approximately few weeks ago I went to buy one single domain name from the company but the experience of dishonesty dealing with domain name/website hosting providers had left me extremely afraid and feeling insecureIn consequence, I ended up buying over domain names, most of the same name with different extensions for the sole purpose of trying to shield myself from the fraud and dishonesty taking place in the industry particularly against less knowledgeable consumers.I choose month to month webhosting plan at signed up date because I did not want to put myself in the position where I may come to dissatisfied with the company service but locked into a long term contractHowever, having discovered the so-called special FTP accounts in the webhosting panel on the account I purchased from the company, among other observations, I called the company customer services on a number of occasions but on each time the call ended without my main concern for my phoning left unresolved On the last time of calling, instead of addressing my concerns, I was pressured into paying a further months of webhosting at £143+ at the highest hosting planThe same plan the company called “shared hosting”; not to mention the fact that I was not allow the opportunity to decide whether I really wanted a “months shared hosting plan”Was the ulterior motive being that by forcing me to keep the webhosting plan with the company, it allows the company to continue using the so-called special FTP accounts embedded within my account to allow the company to abuse my domain names purchased from the company without me being any wiser, while at the same time have me paying for the webhosting space to facilitate the company’s fraud against me?GoDaddy typically provides promotional pricing for new products in an effort to help customers with a discount in their first year, when they are likely to be starting out in their business.The company talk about helping people with discount but on the physical evidence this claim is totally patronising as the company has a reputation of milking customers for every penny it can getSome business community referred to that sort of selling as “hard sell”Furthermore, and from a legal point of view, the so-called discount merely served as a valid consideration from the company to the naïve consumer without a direct acceptance by the customer, (taking that one cannot genuinely accept an offer without knowing that it is an offer intends to bind he/she having been made by the company) designed to tie customers into long term contractFor example, the company would offer the domain name for, say for example, $in the first year but attempt to tie the customer into a minimum two years commitment with the cost of the domain name in the second year far exceeded and something as much as three times the cost the name being sold for elsewhereTogether with the hard sell practice, the company in any event, make up any shortfall from the first year so-called discounted domain name sale by pressuring the customer to buying many other products, some usually unnecessary.In relation to the ultimate shared hosting plan sold to me, it was not suitable because it comes with the single IP addressSince I will not use all the allotted gigs for one single website (assuming the company isn’t cheating in gigs space like the mobile internet companies)For me to use my other domain names even for a one page website, I will have to buy SSL certificate, site lock and importantly, IP addressIt would have therefore better I had purchased a VPS hosting, for example, to accommodate all my domain names.On the question of billing, the company agent pressured me in paying for a further months for one shared hosting plan (shared hosting plan means “shared with a server” NOT share account with the company where the company are hosting its own FTP accounts within the account I paid the company forThat’s fraud on the part of the companyIndeed, contrary to the company lies about the special FTP account that it is to allow me to check activity logs, the sole purpose of the FTP account is to manage the website traffic and mainly to connect the domain to the world in the similar way the electricity is use to connect the domestic appliances to the infrastructureThe company is taking the total piss and solidities its dishonesty by making so laughable claim about what the special FTP account is being used for.Furthermore instead of providing me with a receipt to account for the months webhosting, the company provided a receipt accounting for only one month hosting but in the same receipt, the company tied me into a months contractFor example, the receipt is showing quantity of webhosting = month and the terms = monthsAn honest company would have rectified the receipt and reissue a correct receipt.After that, we ask customers to pay fair market value for a service that gives them 24/customer support and helps their business be successfulGoDaddy discontinued email support after serious consideration; adding live chat as a support option due to high demand, in hopes of giving a timelier and more personal response to customer concerns.Turning to the company so-called phone support, only dishonest company takes steps to avoid the customer from having any written evidence of their dissatisfaction or proof that customer complained to the companyIndeed, it is a serious breach of consumers’ protection law for the company not to have in placed a satisfactory complaint procedure and to make customers fully aware of such proceduresAny satisfactory complaint procedure must include the facility to allow customer to put such complaint to the company in writing and a time frame in which the company is duty bound to reply in writingThis requirement explains why the court and other body that deal with dispute resolution required the complainant to show that they had made reasonable attempts to resolve the dispute with the company before taking the matter furtherThe question is how is the customer gather proof that he/she made attempt to get a resolution with the company if the customer has no means of putting a written record of dispute to the company? GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.CUSTOMER: The Company is totally dishonest and the contents of its response speak for itselfGoDaddy does not provide “certificates” for domain registrations Our customer can confirm they or their company are a domain’s registrant via any public WHOIS lookup.CUSTOMER: This practice of not being provided with proof of ownership amount to fraud by the company and show evidence of corruption by the domain authority to allow this scandalous rip-off of registrants to be taking placeIt is grossly insulting to say that if I want to know who own the domain name I should go check WHOISThe company is so dishonest that the first thing it did when I purchased the names was to bury them in the rip-off privacy service without first asking me if I wanted the serviceThis is what is happening to unsuspecting customers when many purchased a domain name, dishonest companies in the business quickly hide it under privacy so that the company can either sell the name or abuse it and by so doing, abuse the registrant’s identityThere must be changed and the world need to know about this gross dishonesty taking place by the company and its comradesCUSTOMER: I wish to have a refund for the further months webhosting I was pressured to buy and not given a proper receipt accounting for my paymentTo label months of fully paid up webhosting as QUANITY “month” TERM “MONTHS” is not only dishonestIt is also the criminal offence of accounting.CUSTOMER: the company don’t reissue receipt because it is totally dishonest and no wonder it is using the phone to substitute the rights of consumers to put their dissatisfaction to the company in writing to prevent the customer being able to retain a copy of communicationIndeed, for the avoidance of doubt, the phone service is appreciated, has my full support and most of the agent I speak by phone came across as friendly and helpfulShould this act as a replacement to a secure company support email address, for example? Absolutely notAmerica is about democracy, rights and freedom and such privilege can only live on if the customer’s rights are enhancedNot scale back or tampered with.Per our refund policy, our customer’s hosting is refund eligible if canceled within days of purchase GoDaddy does not reissue receipts after transactions complete; our customer can review them in their account at any time.CUSTOMER: The customer should not have to go into his or her account in order to see if the company acted with honestyBesides, going into my account on the customer’s platform would not have made any difference because I only discovered the dishonesty when I checked the email and find the receipt with the irregularityI then phoned the company customer service twice and each time the company agents whom I speak with bushed the matter under the carpet.Additionally, per our terms of service, there must be at least one valid payment method on file if there are active products in an account Our customer can update these payment details at any time.CUSTOMER: I have no problem of keeping a payment card on the accountBut I haven’t applied to the company for credited in anyway and the company is fully entitled to delete the service when payment is not made on timeOn the other hand, regardless of what ever unfair terms it included in the lengthy dodgy service agreement, it does not give the company the right to stop me from moving my credit/debit card at anytime should I do wishThe company only entitlement would be is refuse to continue hosting my account and leave me to decide whether to challenge the company’s action using discriminatory laws on the grounds that the law does not force the customer to keep the debit/credit card on the company platform.We appreciate our customer's candid feedback about our service levels Their concerns will be fully reviewed by our customer care managers in an effort to identify improvement opportunitiesThank you again for the opportunity to address the concerns presented by our customer.CUSTOMER: Totally dissatisfied with the company’s response particularly because it came across as dishonest, uncaring and appears to treat me just as a numberIt is therefore no wonder over 90% of those answering feedback from this Revdex.com forum rated the company unsatisfactory
We stand by our previous responseThe service renewal took place on January 20, Our customer did not contact our support teams until March 21, GoDaddy is unable to issue a refund, as the refund request is outside of our policyGoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the emailThank you again for the opportunity to address the additional concerns presented by the customerKindest Regards, KayJay R [redacted] Office of the CEO- GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 12, 2015, the complainant created a new account and purchased three domain name registrations via an online transaction, each for a one-year term On October 13, 2015, twelve additional domain name registrations were purchased online, also for a one-year termGoDaddy takes its commitment to consumer protection very seriouslyAs part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases when there is a legitimate concern.Due to suspicious information used by the complainant for the transactions, our Verification Office attempted to connect with the complainant on October 17, via phone to confirm the purchases were authorized The phone information provided to GoDaddy by the complainant appears to be invalid and our attempts to connect were unsuccessfulAs such and in conjunction with our Universal Terms of Service Agreementidentification associated with each of the payment methods used for the online transactions was requested to reasonably ensure the owner of the payment methods had authorized the purchases and preserve the integrity of the payment methods.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on October 17, Additionally, the transactions have been refunded in full to the original payment method(s), and the domain name registrations removed For reinstatement of the account and associated products, we encourage the complainant to work with our Verification Office Upon receipt of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017, our customer purchased a Microsoft Office email plan for a three year term with assistance from GoDaddy’s customer care.On May 8, 2017, our customer canceled the email plan and requested a refund for the purchase The refund in question was returned to the original payment method, which our customer has indicated has been closed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the fundsOur customer may wish to contact their financial institution to ask how they handle funds returned to a terminated accountOur office has provided our customer with the ARN (Acquirer Reference Number) to help our customer attempt to locate the funds with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 26, our customer purchased an Unlimited Workspace Email plan for year, online through their accountOn March 15, 2015, that plan was manually renewed for year by our customer online On March 26, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the service in question.Courtesy renewal notifications were sent to the email address on file prior to each renewal as well as renewal confirmation emails sent after each billingOur customer did not contact our 24/Support teams with regard to the recent renewal until April 29, At that time the automatic renewal option was disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibilityWe encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewalsAccount management is a customer responsibilityThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customer, who acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement• Domain Name Registration Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 28, 2006, our customer registered the domain name in question for a five-year term via online transaction They manually renewed the domain until its expiration on November 28, On November 29, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer GoDaddy sent notices prior to expiration on October 29, and November 23, The notices informed our customer the domain would renew in accordance with their account settings unless action was taken Customers are provided full control over their renewal settings; account management is a customer responsibilityRESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of serviceAs GoDaddy is unable to receive a refund from the registry for the domain’s renewal, we are unable to refund our customer We encourage our customer to review and manage their account settings to prevent further unwanted renewalsOur customer may find the following GoDaddy Help articles useful: Refund Policy- https://support.godaddy.com/help/article/8849/refund-policy Managing Renewals for Products and Services- https://www.godaddy.com/help/managing-renewals-for-products-and-services-Thank you again for the opportunity to address and bring clarity to the concerns presentedKindest regards, Mandy O’C***Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They stated that I was refunded the money for the Get Found Product I paid for this service and all of the inquires that I made to them, I have yet a representative state that the product was not vertified or completed This Get Found Product has been paid in full for the quarter and yet no one would walk me through completion, when I am constantly calling in and complainting about not being found They refunded the product rather than complete the process, Why? I would conclude that this is an example of the pick and chose whom they would like to promote in their business from their marketing techniques This is a nationwide company and to refund $15.00, rather than satisfing the customer request to complete the process speaks volumes
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 6, 2013, our customer purchased a Linux shared hosting plan for year term via online transaction On August 6, 2013, our customer renewed this hosting plan for an additional year term with assistance from GoDaddy’s customer care team.On August 5, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question for another year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal prior to the expiration date on July 26, This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s support teams regarding the hosting renewal until September 15, 2016, at which time they requested a refund They were correctly informed that the hosting was no longer refund-eligible, per GoDaddy’s refund policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963We encourage our customer to review and manage their account settings to prevent further unwanted renewalsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx?On March 20,2013, the customer purchased their domain name for one year GoDaddy does not review each domain when purchased with search engines for customers as we do not control the opinion of the search engines; it is the customer’s responsibility perform their own due diligenceOn December 9, 2014, the customer called GoDaddy customer care and spoke with a supervisor regarding this matterIt was explained that they will need to review removing bad reputation for their domain name with [redacted] directly.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceShould the customer wish to modify the reputation with [redacted] they will need to contact [redacted] directlyAlternatively, they may use their favorite search engine as there are many help articles online for domain reputation.Education:The customer might find this [redacted] article useful:https://support.google.com/webmasters/answer/1663691?hl=enThank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Although we did not agree on how the domains were cancelled, I am satisfied with their response and appreciate its timeliness, and the courtesy and concern extended to me as a long time customer They have already provided the refund Regards, [redacted] ***
Refund policy impossible to meet:April & May After several phone calls with Dave W [redacted] explaining what we wanted he showed me an example of what our website and our online store would look likeWhat he showed us was greatMay 23rd I emailed him to call me so we could move forward.May 24th Dave called and I purchased as a package everything that he suggested we needed to make our website work$5876.08June 3rd My assistant spent hours on the phone with the design team, explaining again what we wanted.June she spent another hours on the phone to explain AGAIN what we wanted Jun I got an email saying our website was ready for initial review, already past their day cancelation policy.June 29th we requested changes to be made that were not completedGo Daddy wanted to roll out website anywayJul I got an email stating the changes that were to be made it would take days.Jul I emailed them asking to review the changesJul I called so we could review the revisions, they could not find our account, they finally located our account but nothing had been changed, they wanted another $to fix what they were suppose to have already revised.Jul I had enough, I decided to cancel everything, they said they would only refund a portion of the total cost because they had x amount of hours invested in the design alreadyI had several phone calls in trying to reach a solution with no successAug I called to see where my refunds where at, I was told it would take 2-days for them to show upIt was going on four weeks.Aug -I started seeing Refunds Aug I got an email stating they canceled the Online Essentials but did not issue a refund ($1258.20)
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseOur customer had indicated they initiated the process to move a domain name from one GoDaddy account to another, utilizing the Account Change processThere are multiple steps required by a customer to perform this process, including the acknowledgement of our Domain Name Change of Registrant Agreement We appreciate our customer’s candid feedback regarding terminology within the email notification referenced and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences Domain Names in their GoDaddy account were allowed to expireThe complaint then contactedour Customer Care Center on November 24, and requested to redeem these Domain NamesAs part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy accountOn December 10, GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transactionAt that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https:// [redacted] .godaddy.com/help/article/609/can-i-renew-my-domain-name-after-it-expiresThank you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax