Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainant’s refunds have been processed, and accepted by their payment institutionGoDaddy will not involve itself in any dispute between the complainant and that institution.They will need to work with them in order to get their funds returned to them.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Office Terms of Use [redacted] Workspace Service agreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced on multiple occasions?On January 4, our customer was informed the migration from Web Based Email to Office had been completeWe received no response, but a request to return to Web Based Email was made on January 14, Our customer has been repeatedly informed that only one plan or the other could be used, not both at the same time, however Web Based Email was not canceled and the instructions we have provided to the customer in a effort to assist have not been followed.RESOLUTION:GoDaddy has upheld its agreements in good faith, honoring its terms of serviceAs it is clear our customer is having trouble utilizing the Office and seems to prefer the Web Based Email, we would be happy to issue a refund for the remaining one year of service on the Office plan once our customer has canceled that planThis will also be offered if our customer chooses to maintain the Office plan and cancel the Web Based Email plan.EDUCATION:For future reference, if our customer would like to continue with the Office 365, they may find the training videos found at the link below helpful.Office Training Videoshttps://support.godaddy.com/help/article/8984/office-365-training-videos?I...⇄ our customer needs information on canceling a product or service, that information can be found at the link below.Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsKindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn July 24, the complainant purchased GoDaddy's Domain Buy Service via an online transactionThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registrationGoDaddy had reached out to the current registrant of the domain name in question and the current registrant declined the sale of their domain name RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceSpecifically, GoDaddy will not provide the requested transcript of the correspondence with the third-party Should the complainant wish to contact the owner of the domain directly, they may review any information listed in the public WHOIS database.Education:The complainant may find these GoDaddy support articles useful:What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] On April 16, 2011, the complainant purchased domain names each for a year term via an online transaction in their customer account Per the complainant’s account preferences these domains automatically renewed for two-year terms on April 28, and April 28, 2015, respectively in a good faith effort to honor our agreements with the complainant GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainantAccount management is a customer responsibility GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2015• February 15, 2015• March 17, 2015• April 1, 2015• April 11, 2015The complainant did not contact GoDaddy regarding this renewal until May 8, Domains that are automatically renewed for multiple years must be canceled within days of renewal to be refund eligible.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to recoup the cost of renewing the domains in question on the complainant’s behalf As a one-time exception to GoDaddy’s refund policy, GoDaddy will provide the complainant with a full refund totaling $if the complainant cancels the domains in question prior to May 15, Any future refunds would be in accordance with GoDaddy’s refund policy.EDUCATION:The following links may be useful to the complainant:Canceling Products: [redacted] Managing Renewals for Products and Services: [redacted] Refund Policy: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy has no record of our customer contacting us for help with removing the privacy service prior to the expiration date of the domain, nor any other date not mentioned in our original response.GoDaddy did not prevent our customer from renewing their domain without privacy in a timely mannerGoDaddy provides its customers with full control over privacy settingsAt any time prior to expiration, customers can log into their account and cancel private registrationAccount management is a customer responsibilityGoDaddy support representatives are unable to cancel private registration services on behalf of our customers Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain NamesThis is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their accountOur 24/customer care staff is also standing by to assist in this process and can be reached at 480-505-EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concerns.Our customer has not made a purchase in any of their GoDaddy customer accounts since February These products have since expired or were charged back, removing funds from GoDaddy As our customer either received the full term of use for products, or charged back other services, GoDaddy is unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer has requested we remove the renewal term they applied to their GoCentral Business plan, so they might apply a discount code derived from a third party websiteOur customer was offered the option to cancel the GoCentral Business plan and receive a full refund for the most recent renewal which they declined, as they would be required to rebuild their site In order to move forward in a productive business relationship as a onetime exception we have provided our customer with an additional months of service to their GoCentral Business planThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseFrom time to time a company must make the difficult decision to cease (End-of-life) providing a particular product or serviceGoDaddy has chosen to cease this particular version (version 6) of Website Builder, and have customers upgrade to the newest version of Website BuilderWith this upgrade some features that were previously included have not carried over.Contrary to our customer’s understanding, adding in features that do not currently exist in the newest version of Website Builder is a time-consuming processExtensive development and quality testing is required when adding new features to ensure that they do not cause adverse effects to the builder or our customers’ websites.Our customer has been provided other hosting options by GoDaddy’s customer care team that will provide them the desired featuresThey may continue to work with our customer care team by calling 480-505-Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s additional concerns.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns The email notifications for this year’s automatic renewal of the domain name were sent on August and September 7, This year’s renewal was the second of two automatic renewals that have taken place on the domain name, with the first occurring on October 1, Similarly, renewal notices were emailed to the customer on August and September 7, Account management is a customer responsibility.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customerKindest Regards, [redacted] ***Office of the CEO – GoDaddy [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] GoDaddy takes the prevention of unwanted email and spam very seriously, does not tolerate the use of our products for the sending of spam and other unwanted emails, and takes steps to ensure our customers also are not receiving spam and other unwanted emailsHowever, there are times when legitimate emails may be blocked for various reasonsBouncebacks can occur for many reasons, typically due to content or links within the email that have been flagged as possible virus/malwareOur customer has been provided correct information from GoDaddy’s support teamsGoDaddy needs a copy of the bounceback in question either provided by the customer, or the sender will need to submit this information via GoDaddy’s bounceback error form so that it may be reviewed and addressed by our email teams.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy has provided our customer with the steps they need to take to address the bounceback issueOur customer will need to obtain or request the senders who are receiving the bounceback to submit them to the form in the link provided below.Our customer may also find the following link helpful:Bounceback Error submitting form [redacted] What does my email bounceback mean? - [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer is utilizing a free Workspace email planWorkspace email is no longer a product GoDaddy actively offers, however it is still a supported product Our customer appears to have been utilizing the GoDaddy iOS app to check their email account.For several months, customers have been urged via in-app messaging to switch from the GoDaddy app to Outlook Mobile to check email on their mobile device Email will no longer be included on the GoDaddy iOS app, and our customer will need to either use our online Webmail login or utilize a mail application or the native email client on their deviceShould our customer wish to sync their email folders they will need to upgrade to our IMAP email.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.At this time, our customer has been properly advised that our mobile application will no longer serve as an email interfaceShould they need assistance in upgrading or setting up their email within a new third party application, our customer care is available 24/at ###-###-#### or via chat at [redacted] .Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Online Store/Quick Shopping Cart Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 10, the complainant purchased a domain name registration for two-year term via an online transaction This is for the period ending July 10, During the same transaction, the complainant also purchased several other services for a one-year term This is for the period ending July 10, On May 11, GoDaddy began sending renewal notifications to the complainant to inform them of products set to expire on July 10, On June and July 10, 2014, per the complainant's account preferences, GoDaddy was instructed to automatically renew their expiring services and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment.On July 11, the complainant contacted our customer care teams and disabled the automatic renewal preference associated with their products, instructing GoDaddy not to renew their expiring services At that point, the complainant would be required to manually renew any services they chose to keep Except for the domain name registration; service period ending July 10, 2015, all products were canceled from the account on August 12, due to non-payment.On July 10, the complainant's domain name registration expired Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain name registration and honored its agreements in good faith GoDaddy sent email notices prior to the expiration of the service on:• May 11, • June 11, 2015• June 12, 2015• June 26, 2015• July 6, 2015These notices indicated the domain name registration would not be renewed upon expiration unless action was takenOn July 17, the complainant contacted our Customer Care team to request a cancellation of their domain name and also requested no further renewal attempts made within the account.The complainant has now requested to be reimbursed for bank charges they believe to be associated with renewal attempts for their domain name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of servicePer the complainant's account preference update on July 11, 2014, GoDaddy did not attempt to renew the products and services in question upon their expiration GoDaddy is responsible for any fees the complainant may have incurred with their financial institution.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy – https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsAs mentioned in our original response, our customer acknowledged and accepted our agreements which clearly state domains which auto renew will do so for the same term as the original registration lengthOur customer’s account preferences provide them the option to disable auto renew at any time if they wish to renew their services for a term different than the original registration length.We appreciate our customer’s feedback and wish to resolve this amicablyWe would like to offer them a one year membership at no cost to our Discount Domain ClubMembership details can be viewed at https://www.godaddy.com/domains/discount-domains.aspxIf our customer wishes to accept this offer, they may let us know by sending an email to [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concernsThe complainant appears to be indicating they are receiving unwanted email, or SPAM, from a domain hosted and registered at GoDaddy GoDaddy does not aid in the creation of unwanted email or spam, and takes prevention of it very seriously.If the complainant believes a GoDaddy customer is using our services in violation of our Terms of Service, we ask that more information be provided at the following URL: https://supportcenter.godaddy.com/AbuseReportTo report spam believed to be coming from our customers, the complainant will need to submit a copy of the email(s) with headersOur teams will properly investigate the issue once provided more information Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As previously stated, GoDaddy’s Domain Name Abuse Department received reports and supporting evidence indicating the domain in question was sending unwanted emails (SPAM) to addresses that had not opted into receiving these communications This is a violation of GoDaddy’s user agreements After investigating these reports and informing the complainant of their violation of GoDaddy’s user agreements, our Domain Name Abuse Department provided the complainant with two non-negotiable options in order to proceed At this time, the complainant has not provided the option they have chosen to our Domain Abuse Department The complainant’s domain will not be reactivated without the complainant agreeing to one of these options as provided.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] ***Office of the CEO – GoDaddy [redacted] ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On May 16, 2011, our customer purchased a domain with a Certified domain and Protected Registration plans for a five-year termOur customer also purchased a Website Builder and Email plan for a two-year term in the same transactionOn January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settingsOn May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and aservices for a five-year term, per our customer’s account settingsGoDaddy did so in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices between February 16, 2016, and May 11, to inform our customer the services would be automatically renewed unless additional action was takenGoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferencesGoDaddy also sends our customers receipts after each transactionOur customer did not reach out to GoDaddy’s 24/Customer Care teams regarding a refund request until October 13, Account management is a customer responsibility.RESOLUTION:At this time the orders in question are no longer eligible for a refund per our refund policyOur customer may find the following support article helpful: [redacted] We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 28, 2017, per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's hosting plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy provided days of live site service without payment after expiration, and held the data in a suspended status for days before the content was deleted on April 24, GoDaddy provided total days of service without payment prior to cancellationOn May 9, our customer contacted GoDaddy stating their site was down, and was informed of the cancellation and restore attempt fee When a hosting account cancels GoDaddy may retain the data for a limited timeThe content is not stored in our customer's account but rather on other servers used for disaster recovery, not for customer archivalPer our terms of service to which our customer agreed it is our customer's responsibility to maintain independent backup copies of their dataThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if availableOur customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceIf our customer wishes to have GoDaddy restore their site, they will need to contact our support teams to move forward with a restore request.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainant’s refunds have been processed, and accepted by their payment institutionGoDaddy will not involve itself in any dispute between the complainant and that institution.They will need to work with them in order to get their funds returned to them.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements: [redacted] Universal Terms of Service Agreement [redacted] Office Terms of Use [redacted] Workspace Service agreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced on multiple occasions?On January 4, our customer was informed the migration from Web Based Email to Office had been completeWe received no response, but a request to return to Web Based Email was made on January 14, Our customer has been repeatedly informed that only one plan or the other could be used, not both at the same time, however Web Based Email was not canceled and the instructions we have provided to the customer in a effort to assist have not been followed.RESOLUTION:GoDaddy has upheld its agreements in good faith, honoring its terms of serviceAs it is clear our customer is having trouble utilizing the Office and seems to prefer the Web Based Email, we would be happy to issue a refund for the remaining one year of service on the Office plan once our customer has canceled that planThis will also be offered if our customer chooses to maintain the Office plan and cancel the Web Based Email plan.EDUCATION:For future reference, if our customer would like to continue with the Office 365, they may find the training videos found at the link below helpful.Office Training Videoshttps://support.godaddy.com/help/article/8984/office-365-training-videos?I...⇄ our customer needs information on canceling a product or service, that information can be found at the link below.Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsKindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements and other legal agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn July 24, the complainant purchased GoDaddy's Domain Buy Service via an online transactionThis service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registrationGoDaddy had reached out to the current registrant of the domain name in question and the current registrant declined the sale of their domain name RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceSpecifically, GoDaddy will not provide the requested transcript of the correspondence with the third-party Should the complainant wish to contact the owner of the domain directly, they may review any information listed in the public WHOIS database.Education:The complainant may find these GoDaddy support articles useful:What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted] Office of the CEO - GoDaddy [redacted] Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] On April 16, 2011, the complainant purchased domain names each for a year term via an online transaction in their customer account Per the complainant’s account preferences these domains automatically renewed for two-year terms on April 28, and April 28, 2015, respectively in a good faith effort to honor our agreements with the complainant GoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseThe complainant may also, at any time, log into their account and modify this preferenceGoDaddy also sent the complainant email notifications of the pending renewal prior to taking renewal action as directed by the complainantAccount management is a customer responsibility GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2015• February 15, 2015• March 17, 2015• April 1, 2015• April 11, 2015The complainant did not contact GoDaddy regarding this renewal until May 8, Domains that are automatically renewed for multiple years must be canceled within days of renewal to be refund eligible.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is unable to recoup the cost of renewing the domains in question on the complainant’s behalf As a one-time exception to GoDaddy’s refund policy, GoDaddy will provide the complainant with a full refund totaling $if the complainant cancels the domains in question prior to May 15, Any future refunds would be in accordance with GoDaddy’s refund policy.EDUCATION:The following links may be useful to the complainant:Canceling Products: [redacted] Managing Renewals for Products and Services: [redacted] Refund Policy: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy has no record of our customer contacting us for help with removing the privacy service prior to the expiration date of the domain, nor any other date not mentioned in our original response.GoDaddy did not prevent our customer from renewing their domain without privacy in a timely mannerGoDaddy provides its customers with full control over privacy settingsAt any time prior to expiration, customers can log into their account and cancel private registrationAccount management is a customer responsibilityGoDaddy support representatives are unable to cancel private registration services on behalf of our customers Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the followingThe complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted] The complainant has requested to remove the Payment Method on file while their GoDaddy account contains active Domain NamesThis is not permitted under our agreed terms of service.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While we have not been successful in contacting the complainant directly, GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your Account.” Should the complainant cancel their Domain Names we will be happy to assist them in deactivating the Payment Methods in their GoDaddy account and deactivating their accountOur 24/customer care staff is also standing by to assist in this process and can be reached at 480-505-EDUCATION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant might find these articles useful:Canceling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for the opportunity to address our customer’s additional concerns.Our customer has not made a purchase in any of their GoDaddy customer accounts since February These products have since expired or were charged back, removing funds from GoDaddy As our customer either received the full term of use for products, or charged back other services, GoDaddy is unable to provide the requested refund.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous responseOur customer has requested we remove the renewal term they applied to their GoCentral Business plan, so they might apply a discount code derived from a third party websiteOur customer was offered the option to cancel the GoCentral Business plan and receive a full refund for the most recent renewal which they declined, as they would be required to rebuild their site In order to move forward in a productive business relationship as a onetime exception we have provided our customer with an additional months of service to their GoCentral Business planThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerWe stand by our previous responseFrom time to time a company must make the difficult decision to cease (End-of-life) providing a particular product or serviceGoDaddy has chosen to cease this particular version (version 6) of Website Builder, and have customers upgrade to the newest version of Website BuilderWith this upgrade some features that were previously included have not carried over.Contrary to our customer’s understanding, adding in features that do not currently exist in the newest version of Website Builder is a time-consuming processExtensive development and quality testing is required when adding new features to ensure that they do not cause adverse effects to the builder or our customers’ websites.Our customer has been provided other hosting options by GoDaddy’s customer care team that will provide them the desired featuresThey may continue to work with our customer care team by calling 480-505-Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s additional concerns.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns The email notifications for this year’s automatic renewal of the domain name were sent on August and September 7, This year’s renewal was the second of two automatic renewals that have taken place on the domain name, with the first occurring on October 1, Similarly, renewal notices were emailed to the customer on August and September 7, Account management is a customer responsibility.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customerKindest Regards, [redacted] ***Office of the CEO – GoDaddy [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] GoDaddy takes the prevention of unwanted email and spam very seriously, does not tolerate the use of our products for the sending of spam and other unwanted emails, and takes steps to ensure our customers also are not receiving spam and other unwanted emailsHowever, there are times when legitimate emails may be blocked for various reasonsBouncebacks can occur for many reasons, typically due to content or links within the email that have been flagged as possible virus/malwareOur customer has been provided correct information from GoDaddy’s support teamsGoDaddy needs a copy of the bounceback in question either provided by the customer, or the sender will need to submit this information via GoDaddy’s bounceback error form so that it may be reviewed and addressed by our email teams.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy has provided our customer with the steps they need to take to address the bounceback issueOur customer will need to obtain or request the senders who are receiving the bounceback to submit them to the form in the link provided below.Our customer may also find the following link helpful:Bounceback Error submitting form [redacted] What does my email bounceback mean? - [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer is utilizing a free Workspace email planWorkspace email is no longer a product GoDaddy actively offers, however it is still a supported product Our customer appears to have been utilizing the GoDaddy iOS app to check their email account.For several months, customers have been urged via in-app messaging to switch from the GoDaddy app to Outlook Mobile to check email on their mobile device Email will no longer be included on the GoDaddy iOS app, and our customer will need to either use our online Webmail login or utilize a mail application or the native email client on their deviceShould our customer wish to sync their email folders they will need to upgrade to our IMAP email.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.At this time, our customer has been properly advised that our mobile application will no longer serve as an email interfaceShould they need assistance in upgrading or setting up their email within a new third party application, our customer care is available 24/at ###-###-#### or via chat at [redacted] .Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Online Store/Quick Shopping Cart Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 10, the complainant purchased a domain name registration for two-year term via an online transaction This is for the period ending July 10, During the same transaction, the complainant also purchased several other services for a one-year term This is for the period ending July 10, On May 11, GoDaddy began sending renewal notifications to the complainant to inform them of products set to expire on July 10, On June and July 10, 2014, per the complainant's account preferences, GoDaddy was instructed to automatically renew their expiring services and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment.On July 11, the complainant contacted our customer care teams and disabled the automatic renewal preference associated with their products, instructing GoDaddy not to renew their expiring services At that point, the complainant would be required to manually renew any services they chose to keep Except for the domain name registration; service period ending July 10, 2015, all products were canceled from the account on August 12, due to non-payment.On July 10, the complainant's domain name registration expired Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain name registration and honored its agreements in good faith GoDaddy sent email notices prior to the expiration of the service on:• May 11, • June 11, 2015• June 12, 2015• June 26, 2015• July 6, 2015These notices indicated the domain name registration would not be renewed upon expiration unless action was takenOn July 17, the complainant contacted our Customer Care team to request a cancellation of their domain name and also requested no further renewal attempts made within the account.The complainant has now requested to be reimbursed for bank charges they believe to be associated with renewal attempts for their domain name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of servicePer the complainant's account preference update on July 11, 2014, GoDaddy did not attempt to renew the products and services in question upon their expiration GoDaddy is responsible for any fees the complainant may have incurred with their financial institution.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy – https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concernsAs mentioned in our original response, our customer acknowledged and accepted our agreements which clearly state domains which auto renew will do so for the same term as the original registration lengthOur customer’s account preferences provide them the option to disable auto renew at any time if they wish to renew their services for a term different than the original registration length.We appreciate our customer’s feedback and wish to resolve this amicablyWe would like to offer them a one year membership at no cost to our Discount Domain ClubMembership details can be viewed at https://www.godaddy.com/domains/discount-domains.aspxIf our customer wishes to accept this offer, they may let us know by sending an email to [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concernsThe complainant appears to be indicating they are receiving unwanted email, or SPAM, from a domain hosted and registered at GoDaddy GoDaddy does not aid in the creation of unwanted email or spam, and takes prevention of it very seriously.If the complainant believes a GoDaddy customer is using our services in violation of our Terms of Service, we ask that more information be provided at the following URL: https://supportcenter.godaddy.com/AbuseReportTo report spam believed to be coming from our customers, the complainant will need to submit a copy of the email(s) with headersOur teams will properly investigate the issue once provided more information Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As previously stated, GoDaddy’s Domain Name Abuse Department received reports and supporting evidence indicating the domain in question was sending unwanted emails (SPAM) to addresses that had not opted into receiving these communications This is a violation of GoDaddy’s user agreements After investigating these reports and informing the complainant of their violation of GoDaddy’s user agreements, our Domain Name Abuse Department provided the complainant with two non-negotiable options in order to proceed At this time, the complainant has not provided the option they have chosen to our Domain Abuse Department The complainant’s domain will not be reactivated without the complainant agreeing to one of these options as provided.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] ***Office of the CEO – GoDaddy [redacted] ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On May 16, 2011, our customer purchased a domain with a Certified domain and Protected Registration plans for a five-year termOur customer also purchased a Website Builder and Email plan for a two-year term in the same transactionOn January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settingsOn May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and aservices for a five-year term, per our customer’s account settingsGoDaddy did so in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices between February 16, 2016, and May 11, to inform our customer the services would be automatically renewed unless additional action was takenGoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferencesGoDaddy also sends our customers receipts after each transactionOur customer did not reach out to GoDaddy’s 24/Customer Care teams regarding a refund request until October 13, Account management is a customer responsibility.RESOLUTION:At this time the orders in question are no longer eligible for a refund per our refund policyOur customer may find the following support article helpful: [redacted] We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 28, 2017, per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's hosting plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy provided days of live site service without payment after expiration, and held the data in a suspended status for days before the content was deleted on April 24, GoDaddy provided total days of service without payment prior to cancellationOn May 9, our customer contacted GoDaddy stating their site was down, and was informed of the cancellation and restore attempt fee When a hosting account cancels GoDaddy may retain the data for a limited timeThe content is not stored in our customer's account but rather on other servers used for disaster recovery, not for customer archivalPer our terms of service to which our customer agreed it is our customer's responsibility to maintain independent backup copies of their dataThe reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if availableOur customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceIf our customer wishes to have GoDaddy restore their site, they will need to contact our support teams to move forward with a restore request.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Ken C [redacted] Office of the CEO - GoDaddy