Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Go Daddy policy is to offer their customer's a refund to their original payment method if the customer cancels within five (5) business days of their online order. This policy was clearly stated by their online support staff.Consistent with this refund policy, GoDaddy agreed via telephone to refund my original payment method on January (Email attached). GoDaddy advised me they were making a partial refund of $(Email attached) but failed to acknowledge my payment of $63.06. I contacted GoDaddy again on February for refund of my $(Copy of my chat with GoDaddy's online support representative is attached, wherein *** promised to refund $63.06). Go Daddy shortchanged me $12.31, however, in this refund! They refunded only $51.72. Go Daddy asked whether I wanted an In-Store Credit or a refund to my original Payment Method. I stated a refund to my original Payment Method and *** agreed. I am certain my $shortchanging has been repeated many times over by GoDaddy. It is indicative of a bad business practice
GoDaddy's obfuscated response to the Revdex.com is even more concerting. It reflects a refusal to acknowledge their deceitful practice of shortchanging their customers. GoDaddy's statement about in-store refunds is completely contrary to the evidence submitted herein.Moreover, GoDaddy's onlne chat service is non-functional. Customers have to wait hours to chat online with a service representative and are repeatedly cut-off before any service representative responds online. This is a blatant misrepresentation of what online customers are promised they will receive in terms of support on GoDaddy's website
Customers are clearly promised telephone and online support Once GoDaddy has lost the trust of customers like me, customers will only deal with the company where there is a record of the conversations--so I do not want to be told to use their telephone service to discuss my $refund. I no longer trust GoDaddy
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn March 2015, the customer purchased Website Builder for a two-year term with a assistance from a support agentGoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On April 2016, the customer contacted GoDaddy regarding a feature to password protect pages in Website BuilderThe feature the customer wished to use was part of a previous version of the product, not currently included in the latest versionDuring their discussion with support, the customer was provided additional website and hosting options that provide the requested password protection feature.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.It is possible that the feature our customer is requesting may be incorporated into the new version of Website Builder at a future date, however there is not currently a time frame for if/when this feature will be added. If our customer wishes to review other hosting options, they may continue to work with GoDaddy’s 24/customer care team at 480-505-to go over these optionsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***x.On July 4, 2017, our customer purchased a Managed WordPress hosting plan for a 3-year
term with assistance from GoDaddy’s Customer CareOur customer contacted GoDaddy’s Customer Care on July 7, 2017, and July 8, with regard to questions about their SSL certificate and DNS updates for their domain.Our customer did not contact our Customer Care team again until September 5, 2017, at which time they were requesting a refund of the purchased hosting. Our customer was correctly informed the hosting was no longer refund eligible per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we understand that GoDaddy, as with all service providers, could have experienced unexpected technical issues, our customer had not contacted our support team to discuss these concerns between July and September 2017.As a one-time exception to our Refund Policy, we are willing to remove and refund two years of the hosting service from our customer’s hosting account, a total of $191.76. If our customer wishes to take advantage of this offer, they can directly respond to our office via email at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be partially satisfactory to meWe certainly appreciate Go Daddy offering us an additional year of hosting at no cost; however, as we continue experiencing issues with the performance of our Website, we have had to call their customer service several times and it's quite discouraging that every time we call, the agent who assists us provides an explanation and/or offer a solution that is completely different than what the previous agent told usThis of course, becomes confusing and makes us think that not all the Go Daddy customer service agents are trained at the same level.In any case, we will review the information in the link they provided so that we can continue learning about the better ways to backiour Websites content.The last time we had to call, February 10, the agent from Go Daddy recommended not just to migrate our site once again, but also to upgrade our hosting account to the Ultimate Plan just because "he thinks that the plan we currently have is not as efficient as the new plan"That seemed to me like his intention was not other but selling us a more expensive product.If upgrading to the Ultimate Plan is the best solution for my company's needs, it would be great if Go Daddy can provide with a technical / logical explanation that allows us to fully understand the true benefits of the upgrade.I will wait until Go Daddy provides us with an explanation regarding why the new hosting plan can be more efficient and whether it is really necessary for us to upgrade in order to avoid the issues we have been experiencing during the last two weeks to consider this complaint resolved.Thanks and best regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As stated previously, .ASIA domains have specific residency requirements. While the complainant has updated the contact information in their GoDaddy customer account, this does not automatically update the contact information for their .ASIA domainThe domain’s contact information has not yet been updatedAgain, the complainant would need to update their CED contact information to re-activate the domain. The CED contact is the party responsible for the domain. This information can be updated in the complainant’s Domain Manager within their customer accountThe complainant may find the following link useful:About .asia Domain Names***The complainant will want to review the section entitled “Can I update the contact information for .asia domain names?” for further information on the steps needed to update the CED contact information.Once the complainant has re-activated the domain, they would be capable of updating the domain’s nameservers to point to their chosen hosting provider.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
There are a few things very wrong with godday's argumentsGodaddy's policies do not supersede the lawGodaddy used the in pre approved status of another godaddy account (acc where all the auto renewals have been turned off) to collect for the account opened (acc 2) with the disputed transactionInteresting to add is that A godaddy representative has stopped all auto renewals on my requestSo if it is godaddy's position is that a pre approved status with *** overlaps accounts, then why not the turning off of auto renewalsThe date of pre approval can be found in *** and was given in 2014, but again, not for this account.I'm trying to avoid having to report this transaction as unauthorized to my credit card company, but there is no way I will let this stand as isIn the phone conversation, godaddy blamed the dutch, but in their response here, they don't say anything about which law governs this saleIf I remember correctly, I had to pay sales tax...so that may have something to do with itBut since I really don't know, it would be useful if goddady would clarify so I can take appropriate action in the country/state that governs the sale
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 4, 2015, the complainant purchased GoDaddy’s Domain Buy Service via an online transaction. This service enlists GoDaddy's Domain Buy Service agents to attempt contact with a current domain name registrant and potentially negotiate a sale of the domain name registrationOur customers are required to provide a minimum and maximum offer amount they would agree to pay during a negotiation. This information was not entered by the complainant until August 26, 2015.On June 19, 2015, despite not yet receiving the complainant’s minimum and maximum offers, our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant, but were unsuccessful On August 26, 2015, the complainant entered their minimum and maximum offers for the domain in question. Our Domain Buy Service agents again attempted to negotiate the purchase of the domain in question on August 31, 2015. They were able to connect with the current registrant, who did not wish to sell the domain in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not provide GoDaddy’s Domain Buy agents with the requested offers until August 26, 2015, any negotiation attempts were unable to move forward until that time. Our Domain Buy Service agents have provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not able to include the reason I rejected the response to my complaint.The reason a rejected it is that the response is absolutely falseThere records have been either mistakenly deleted or deliberately alteredIt is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!
Regards,
*** *** On Sat, Oct 3, at 8:AM, Olan Douglas Webb wrote:I was not able to include the reason I rejected the response to my complaint.The reason a rejected it is that the response is absolutely falseThere records have been either mistakenly deleted or deliberately alteredIt is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!On Sat, Oct 3, at 8:AM, Olan Douglas Webb wrote:I was not able to include the reason I rejected the response to my complaint.The reason a rejected it is that the response is absolutely falseThere records have been either mistakenly deleted or deliberately alteredIt is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!
Thank you for the opportunity to address the additional concerns presented by the complainant. The complainant’s purchase was for a domain name registration While the complainant’s domain may be set to expire on July 16, 2018, the complainant’s concerns revolve around their hosting plan, a separate product.Per the terms of service the complainant acknowledged and agreed to, GoDaddy reserves the right to cease offering a particular product or service for any reason On March 23, the complainant was notified of GoDaddy’s decision to “end of life” the hosting service the complainant currently utilizes This notification provided the complainant with days’ notice of the discontinuance of this hosting service to allow the complainant time to migrate their hosting filesGoDaddy has also provided the complainant with a customer-specific code for a cPanel or Plesk hosting plan at no charge for a one year term to mitigate the impact caused to the complainant. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,John M***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After waiting a very long time for support, the rep was anything but friendly. The issue could of been taken care of in under minutes, instead it took about an hour during primetime. I even had to get a manager that puts me through the same. Then says he'll "Coach his staff." This is not the first time this has happened. I dread contacting support due to the unprofessional conversations with the reps with an ego problem. They would rather put you off and make excuses and waste my time rather than fix the issue. The issues are nothing that I have done on my end, but by overseas hackers. I fix the issue, then told to wait till the next day when they can hit a button and have it fixed instantly. (This causes no emails allowed to be sent till the next day. I have trucking companies that relay on load confirmations, lawyers, agents, that this would be destructive to.This isn't the case %but more than less. In the past I have had to try back to get a different rep, and eventually get a nice one. One episode, the same rep made sure he kept getting me just to continue the abuse. (It's all stored in the logs)I run a website business for a living and trust GoDaddy for one of my main servers. When I have issues it takes down nearly businesses. This abuse will not be tolerated. It makes my business look bad because I'm dealing with a unhappy, bad mood rep with an attitude
Regards,
*** ***
GoDaddy claims a phone call was made July 2016, however, that is falseThe renewal took place via their website and the 3yr term was selected by mistakeI have yet to receive a call back from a manager about my request to cancel our subscription at the year mark for a refund of the remaining years, which is part of the reason for my complaint and reviewThey have been dishonest in their "records" of our accountI do not recommend doing business with them
I am sadden by this untrue statement go daddy has never contacted me im sure they are aware of this from pulling the calls I have contacted them each time it is now Sept 22nd I still have yet to receive a call from go daddy or one of its reps if I do not get a response I will have no choice but to reach out to my local news station help me Howard. thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I originally paid for the services with a prepaid debit card; I discarded the card a month agoI contacted a prepaid customer services company to get questions about receiving my refund and was notified that if I didn't have the prepaid card; I would have to request a refund directly from the company because they have no way of looking into the issueFurthermore, the rep from Godaddy that help assist my in selecting the services told me that If I needed to cancel there would not be a problem to do soThe rep never stated, explained, or mention anything stating that if I changed my mind about the services a few days later I would have to pay for services used. I find it interesting that no one tried to contact me to setup or transfer anything until I decided to cancel; truly I wasn't even aware services were being billed because there was still information that needed to be uploaded to Godaddy. The rep for Godaddy was more concern with collecting my money than providing good customer service. I am requesting that the company cancel any refund that they supposedly refunded to a discarded card; and mail me my refund by check.Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Workspace Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerOur supervisor did not indicate the email platform was inferior or discontinuedWe appreciate the complainant’s candid feedback and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question are working as expectedAn alternate email solution was provided as an option onlyEDUCATION: Our customer way wish to review GoDaddy’s alternate email options by visiting:***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***GoDaddy.com*** ** *** *** *** ***
*** ** ***###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 23, 2017, our customer purchased a GoDaddy Email Marketing ‘Up and Running’
plan for a 1-year term via an online transactionOur customer subsequently renewed it with the assistance of our support teams on January 04, 2018.Our customer reached out to GoDaddy’s support teams on February 16, 2018, inquiring why they were unable to send a campaign to their current list of subscribersOur customer indicated that they had updated their subscriber list; removing old contacts and adding new onesGoDaddy’s support teams correctly informed the customer that even if they removed subscribers they were over the monthly unique subscribers limitThis limit means that if our customer has already sent to over 5,individuals they cannot send anymore in that month, either until a new month rolls over or unless they purchase an additional audience member pack to allow them past this restrictionGoDaddy has these limits in place to ensure that our Email Marketing program is not being used for spam, but we do recognize that some customers on occasion will need to send more than the limits set.RESOLUTION:GoDaddy has upheld its agreements with our customer in good faith and honored its terms of serviceThe restrictions on subscribers is outlined in the legal agreements our customer agreed to at the time of purchase, and our customer’s options remain to either allow a new month to roll over, or to purchase an additional audience pack.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 9,
our customer purchased a domain name for two years and a Website Builder plan for one year via online transactionOn May 9, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder in question upon expiration and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notification for the Website Builder plan prior to the expiration date on April 29, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. A renewal confirmation email was also sent on May 9, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Billing team was not contacted until June 10, 2016, at which time the Website Builder renewal was outside of GoDaddy's refund policy. A chargeback has been initiated against the product in question, withdrawing the funds paid to GoDaddy, and we are unable to consider providing any goodwill gestures or refunds at this time.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsOn June 23, 2016, per our customer’s account preferences, a domain name was automatically renewed for another term. GoDaddy proactively sent multiple renewal notices prior to the product expiration and subsequent renewal to inform our customer the product would be renewed unless action was takenAs our customer did not take action to avoid the product renewal, GoDaddy renewed the service in a good faith effort to honor its agreements with our customer.As a courtesy, our billing team offered to charge another payment method the amount of the June 23rd renewal transaction and refund the transaction that used our customer’s checking accountAs an additional gesture of goodwill, an offer to send Certegy a message that let them know the charge was refunded was also extended. Our customer declined both of these gestures.Account management and renewal of domains is solely a customer responsibilityWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Again, GoDaddy does not make collection effortsEfforts made by Certegy, or companies working on Certegy’s behalf, such as Complete Payment Recovery, are outside of GoDaddy's control, Certegy provided funds to GoDaddy required for these servicesIt appears that Certegy is attempting to collect the funds from our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 5, 2017, our customer was notified via email that GoDaddy had received a
copyright complaint regarding the content on the hosting account in question. This notification outlined that the hosting could be suspended if timely action was not takenOur customer did not take timely action or follow up on the notice sent. On June 7, 2017, the hosting account was suspended in accordance with GoDaddy's agreements and policies, which the customer agreed to at the time of purchaseOur customer was given a copy of the complaint, the reporting party, and our customer was informed they could contact the other party to attempt to resolve the concerns amicably.Our customer has since transferred their domain name to a new registrar and the domain name resolves to a different hosting provider.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer needs to continue working with our Trademark & Copyright Claims Department to resolve their concernsNeither hosting nor the domain name are eligible for a refundGoDaddy’s refund policy can be viewed at the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 16, our customer
upgraded an existing 1-page Website Builder plan to a 10-page Business plan and renewed the service for a 1-year term, term ending February 28, Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 28, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew service in question and attempted to do so in a good faith effort to honor its agreements with our customer however, their financial institution declined paymentGoDaddy sent a renewal notice prior to the expiration on February 18, 2016. GoDaddy also sent notices after expiration on:February 28, 2016March 11, 2016March 19, 2016These notices informed our customer their service was at risk of being canceled unless action was takenGoDaddy must rely upon its customers for information such as the use of a new email addressAccount management is a customer responsibility.After expiration, GoDaddy provided days of service at no cost, and another days in a suspended statusGoDaddy provided days of service without payment prior to cancellation on March 19, RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 11, our customer contacted our customer care team and purchased a new Website Builder plan for a 3-year termTheir request for credit is not applicableGoDaddy will not absorb fees due to our customer’s failure to renew their service in a timely mannerThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
The reason for not contacting godaddy.com the day after I was charged was because the money was taken from Paypal, which then I finally got a response weeks later from them telling me they couldn't refund me due to the process of godaddy.com saying I had to contact them firstI hadn't realized I needed to contact godaddy itself, otherwise I would have done that the first time around. I did make the effort to contact paypal, obviously I didn't want to rewnew something I"m not even using and it's pretty sneaky that a company says if you "Buy a domain" you have days to get your money back, but if you "rewnew" the domain, which is actually 'buying' the domain again in essence, I was informed you only have days to get a refundI'm not sure why there would be a vast difference, in case an issue like this would happen in which a customer didn't want to renewIt's not as if I just didn't want to have the service after waiting a few weeks and didn't like it, I made the effort to actually try to get a refund, but just didn't realize that I had to contact godaddy.com directly as opposed to paypalIn the past, If I ever had an issue with a money transaction, it was always resolved through paypal, which is why it's really not very fair to say "oops sorry buddy, you cant' get a refund now because you didn't contact our website directly first" when paypal is the one taking the money from my account. I would think a company to keep future customers would have good faith to actually return the money to someone that used their services for over years and didn't want to renew, as opposed to make someone unhappy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Go Daddy policy is to offer their customer's a refund to their original payment method if the customer cancels within five (5) business days of their online order. This policy was clearly stated by their online support staff.Consistent with this refund policy, GoDaddy agreed via telephone to refund my original payment method on January (Email attached). GoDaddy advised me they were making a partial refund of $(Email attached) but failed to acknowledge my payment of $63.06. I contacted GoDaddy again on February for refund of my $(Copy of my chat with GoDaddy's online support representative is attached, wherein *** promised to refund $63.06). Go Daddy shortchanged me $12.31, however, in this refund! They refunded only $51.72. Go Daddy asked whether I wanted an In-Store Credit or a refund to my original Payment Method. I stated a refund to my original Payment Method and *** agreed. I am certain my $shortchanging has been repeated many times over by GoDaddy. It is indicative of a bad business practice
GoDaddy's obfuscated response to the Revdex.com is even more concerting. It reflects a refusal to acknowledge their deceitful practice of shortchanging their customers. GoDaddy's statement about in-store refunds is completely contrary to the evidence submitted herein.Moreover, GoDaddy's onlne chat service is non-functional. Customers have to wait hours to chat online with a service representative and are repeatedly cut-off before any service representative responds online. This is a blatant misrepresentation of what online customers are promised they will receive in terms of support on GoDaddy's website
Customers are clearly promised telephone and online support Once GoDaddy has lost the trust of customers like me, customers will only deal with the company where there is a record of the conversations--so I do not want to be told to use their telephone service to discuss my $refund. I no longer trust GoDaddy
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspxOn March 2015, the customer purchased Website Builder for a two-year term with a assistance from a support agentGoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On April 2016, the customer contacted GoDaddy regarding a feature to password protect pages in Website BuilderThe feature the customer wished to use was part of a previous version of the product, not currently included in the latest versionDuring their discussion with support, the customer was provided additional website and hosting options that provide the requested password protection feature.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.It is possible that the feature our customer is requesting may be incorporated into the new version of Website Builder at a future date, however there is not currently a time frame for if/when this feature will be added. If our customer wishes to review other hosting options, they may continue to work with GoDaddy’s 24/customer care team at 480-505-to go over these optionsThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***x.On July 4, 2017, our customer purchased a Managed WordPress hosting plan for a 3-year
term with assistance from GoDaddy’s Customer CareOur customer contacted GoDaddy’s Customer Care on July 7, 2017, and July 8, with regard to questions about their SSL certificate and DNS updates for their domain.Our customer did not contact our Customer Care team again until September 5, 2017, at which time they were requesting a refund of the purchased hosting. Our customer was correctly informed the hosting was no longer refund eligible per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we understand that GoDaddy, as with all service providers, could have experienced unexpected technical issues, our customer had not contacted our support team to discuss these concerns between July and September 2017.As a one-time exception to our Refund Policy, we are willing to remove and refund two years of the hosting service from our customer’s hosting account, a total of $191.76. If our customer wishes to take advantage of this offer, they can directly respond to our office via email at ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be partially satisfactory to meWe certainly appreciate Go Daddy offering us an additional year of hosting at no cost; however, as we continue experiencing issues with the performance of our Website, we have had to call their customer service several times and it's quite discouraging that every time we call, the agent who assists us provides an explanation and/or offer a solution that is completely different than what the previous agent told usThis of course, becomes confusing and makes us think that not all the Go Daddy customer service agents are trained at the same level.In any case, we will review the information in the link they provided so that we can continue learning about the better ways to backiour Websites content.The last time we had to call, February 10, the agent from Go Daddy recommended not just to migrate our site once again, but also to upgrade our hosting account to the Ultimate Plan just because "he thinks that the plan we currently have is not as efficient as the new plan"That seemed to me like his intention was not other but selling us a more expensive product.If upgrading to the Ultimate Plan is the best solution for my company's needs, it would be great if Go Daddy can provide with a technical / logical explanation that allows us to fully understand the true benefits of the upgrade.I will wait until Go Daddy provides us with an explanation regarding why the new hosting plan can be more efficient and whether it is really necessary for us to upgrade in order to avoid the issues we have been experiencing during the last two weeks to consider this complaint resolved.Thanks and best regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As stated previously, .ASIA domains have specific residency requirements. While the complainant has updated the contact information in their GoDaddy customer account, this does not automatically update the contact information for their .ASIA domainThe domain’s contact information has not yet been updatedAgain, the complainant would need to update their CED contact information to re-activate the domain. The CED contact is the party responsible for the domain. This information can be updated in the complainant’s Domain Manager within their customer accountThe complainant may find the following link useful:About .asia Domain Names***The complainant will want to review the section entitled “Can I update the contact information for .asia domain names?” for further information on the steps needed to update the CED contact information.Once the complainant has re-activated the domain, they would be capable of updating the domain’s nameservers to point to their chosen hosting provider.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,*** ***Office of the CEO - GoDaddy
There are a few things very wrong with godday's argumentsGodaddy's policies do not supersede the lawGodaddy used the in pre approved status of another godaddy account (acc where all the auto renewals have been turned off) to collect for the account opened (acc 2) with the disputed transactionInteresting to add is that A godaddy representative has stopped all auto renewals on my requestSo if it is godaddy's position is that a pre approved status with *** overlaps accounts, then why not the turning off of auto renewalsThe date of pre approval can be found in *** and was given in 2014, but again, not for this account.I'm trying to avoid having to report this transaction as unauthorized to my credit card company, but there is no way I will let this stand as isIn the phone conversation, godaddy blamed the dutch, but in their response here, they don't say anything about which law governs this saleIf I remember correctly, I had to pay sales tax...so that may have something to do with itBut since I really don't know, it would be useful if goddady would clarify so I can take appropriate action in the country/state that governs the sale
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Buy Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 4, 2015, the complainant purchased GoDaddy’s Domain Buy Service via an online transaction. This service enlists GoDaddy's Domain Buy Service agents to attempt contact with a current domain name registrant and potentially negotiate a sale of the domain name registrationOur customers are required to provide a minimum and maximum offer amount they would agree to pay during a negotiation. This information was not entered by the complainant until August 26, 2015.On June 19, 2015, despite not yet receiving the complainant’s minimum and maximum offers, our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant, but were unsuccessful On August 26, 2015, the complainant entered their minimum and maximum offers for the domain in question. Our Domain Buy Service agents again attempted to negotiate the purchase of the domain in question on August 31, 2015. They were able to connect with the current registrant, who did not wish to sell the domain in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not provide GoDaddy’s Domain Buy agents with the requested offers until August 26, 2015, any negotiation attempts were unable to move forward until that time. Our Domain Buy Service agents have provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not able to include the reason I rejected the response to my complaint.The reason a rejected it is that the response is absolutely falseThere records have been either mistakenly deleted or deliberately alteredIt is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!
Regards,
*** *** On Sat, Oct 3, at 8:AM, Olan Douglas Webb wrote:I was not able to include the reason I rejected the response to my complaint.The reason a rejected it is that the response is absolutely falseThere records have been either mistakenly deleted or deliberately alteredIt is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!On Sat, Oct 3, at 8:AM, Olan Douglas Webb wrote:I was not able to include the reason I rejected the response to my complaint.The reason a rejected it is that the response is absolutely falseThere records have been either mistakenly deleted or deliberately alteredIt is not logical to expect a company to keep records of my having bought a domaine name if they have stolen it and sold to someone else!!
Thank you for the opportunity to address the additional concerns presented by the complainant. The complainant’s purchase was for a domain name registration While the complainant’s domain may be set to expire on July 16, 2018, the complainant’s concerns revolve around their hosting plan, a separate product.Per the terms of service the complainant acknowledged and agreed to, GoDaddy reserves the right to cease offering a particular product or service for any reason On March 23, the complainant was notified of GoDaddy’s decision to “end of life” the hosting service the complainant currently utilizes This notification provided the complainant with days’ notice of the discontinuance of this hosting service to allow the complainant time to migrate their hosting filesGoDaddy has also provided the complainant with a customer-specific code for a cPanel or Plesk hosting plan at no charge for a one year term to mitigate the impact caused to the complainant. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,John M***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After waiting a very long time for support, the rep was anything but friendly. The issue could of been taken care of in under minutes, instead it took about an hour during primetime. I even had to get a manager that puts me through the same. Then says he'll "Coach his staff." This is not the first time this has happened. I dread contacting support due to the unprofessional conversations with the reps with an ego problem. They would rather put you off and make excuses and waste my time rather than fix the issue. The issues are nothing that I have done on my end, but by overseas hackers. I fix the issue, then told to wait till the next day when they can hit a button and have it fixed instantly. (This causes no emails allowed to be sent till the next day. I have trucking companies that relay on load confirmations, lawyers, agents, that this would be destructive to.This isn't the case %but more than less. In the past I have had to try back to get a different rep, and eventually get a nice one. One episode, the same rep made sure he kept getting me just to continue the abuse. (It's all stored in the logs)I run a website business for a living and trust GoDaddy for one of my main servers. When I have issues it takes down nearly businesses. This abuse will not be tolerated. It makes my business look bad because I'm dealing with a unhappy, bad mood rep with an attitude
Regards,
*** ***
GoDaddy claims a phone call was made July 2016, however, that is falseThe renewal took place via their website and the 3yr term was selected by mistakeI have yet to receive a call back from a manager about my request to cancel our subscription at the year mark for a refund of the remaining years, which is part of the reason for my complaint and reviewThey have been dishonest in their "records" of our accountI do not recommend doing business with them
I am sadden by this untrue statement go daddy has never contacted me im sure they are aware of this from pulling the calls I have contacted them each time it is now Sept 22nd I still have yet to receive a call from go daddy or one of its reps if I do not get a response I will have no choice but to reach out to my local news station help me Howard. thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I originally paid for the services with a prepaid debit card; I discarded the card a month agoI contacted a prepaid customer services company to get questions about receiving my refund and was notified that if I didn't have the prepaid card; I would have to request a refund directly from the company because they have no way of looking into the issueFurthermore, the rep from Godaddy that help assist my in selecting the services told me that If I needed to cancel there would not be a problem to do soThe rep never stated, explained, or mention anything stating that if I changed my mind about the services a few days later I would have to pay for services used. I find it interesting that no one tried to contact me to setup or transfer anything until I decided to cancel; truly I wasn't even aware services were being billed because there was still information that needed to be uploaded to Godaddy. The rep for Godaddy was more concern with collecting my money than providing good customer service. I am requesting that the company cancel any refund that they supposedly refunded to a discarded card; and mail me my refund by check.Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Workspace Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at ***As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customerOur supervisor did not indicate the email platform was inferior or discontinuedWe appreciate the complainant’s candid feedback and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer and ensure the products and services in question are working as expectedAn alternate email solution was provided as an option onlyEDUCATION: Our customer way wish to review GoDaddy’s alternate email options by visiting:***Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***GoDaddy.com*** ** *** *** *** ***
*** ** ***###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 23, 2017, our customer purchased a GoDaddy Email Marketing ‘Up and Running’
plan for a 1-year term via an online transactionOur customer subsequently renewed it with the assistance of our support teams on January 04, 2018.Our customer reached out to GoDaddy’s support teams on February 16, 2018, inquiring why they were unable to send a campaign to their current list of subscribersOur customer indicated that they had updated their subscriber list; removing old contacts and adding new onesGoDaddy’s support teams correctly informed the customer that even if they removed subscribers they were over the monthly unique subscribers limitThis limit means that if our customer has already sent to over 5,individuals they cannot send anymore in that month, either until a new month rolls over or unless they purchase an additional audience member pack to allow them past this restrictionGoDaddy has these limits in place to ensure that our Email Marketing program is not being used for spam, but we do recognize that some customers on occasion will need to send more than the limits set.RESOLUTION:GoDaddy has upheld its agreements with our customer in good faith and honored its terms of serviceThe restrictions on subscribers is outlined in the legal agreements our customer agreed to at the time of purchase, and our customer’s options remain to either allow a new month to roll over, or to purchase an additional audience pack.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 9,
our customer purchased a domain name for two years and a Website Builder plan for one year via online transactionOn May 9, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder in question upon expiration and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notification for the Website Builder plan prior to the expiration date on April 29, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. A renewal confirmation email was also sent on May 9, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our Billing team was not contacted until June 10, 2016, at which time the Website Builder renewal was outside of GoDaddy's refund policy. A chargeback has been initiated against the product in question, withdrawing the funds paid to GoDaddy, and we are unable to consider providing any goodwill gestures or refunds at this time.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsOn June 23, 2016, per our customer’s account preferences, a domain name was automatically renewed for another term. GoDaddy proactively sent multiple renewal notices prior to the product expiration and subsequent renewal to inform our customer the product would be renewed unless action was takenAs our customer did not take action to avoid the product renewal, GoDaddy renewed the service in a good faith effort to honor its agreements with our customer.As a courtesy, our billing team offered to charge another payment method the amount of the June 23rd renewal transaction and refund the transaction that used our customer’s checking accountAs an additional gesture of goodwill, an offer to send Certegy a message that let them know the charge was refunded was also extended. Our customer declined both of these gestures.Account management and renewal of domains is solely a customer responsibilityWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Again, GoDaddy does not make collection effortsEfforts made by Certegy, or companies working on Certegy’s behalf, such as Complete Payment Recovery, are outside of GoDaddy's control, Certegy provided funds to GoDaddy required for these servicesIt appears that Certegy is attempting to collect the funds from our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 5, 2017, our customer was notified via email that GoDaddy had received a
copyright complaint regarding the content on the hosting account in question. This notification outlined that the hosting could be suspended if timely action was not takenOur customer did not take timely action or follow up on the notice sent. On June 7, 2017, the hosting account was suspended in accordance with GoDaddy's agreements and policies, which the customer agreed to at the time of purchaseOur customer was given a copy of the complaint, the reporting party, and our customer was informed they could contact the other party to attempt to resolve the concerns amicably.Our customer has since transferred their domain name to a new registrar and the domain name resolves to a different hosting provider.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer needs to continue working with our Trademark & Copyright Claims Department to resolve their concernsNeither hosting nor the domain name are eligible for a refundGoDaddy’s refund policy can be viewed at the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 16, our customer
upgraded an existing 1-page Website Builder plan to a 10-page Business plan and renewed the service for a 1-year term, term ending February 28, Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 28, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew service in question and attempted to do so in a good faith effort to honor its agreements with our customer however, their financial institution declined paymentGoDaddy sent a renewal notice prior to the expiration on February 18, 2016. GoDaddy also sent notices after expiration on:February 28, 2016March 11, 2016March 19, 2016These notices informed our customer their service was at risk of being canceled unless action was takenGoDaddy must rely upon its customers for information such as the use of a new email addressAccount management is a customer responsibility.After expiration, GoDaddy provided days of service at no cost, and another days in a suspended statusGoDaddy provided days of service without payment prior to cancellation on March 19, RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 11, our customer contacted our customer care team and purchased a new Website Builder plan for a 3-year termTheir request for credit is not applicableGoDaddy will not absorb fees due to our customer’s failure to renew their service in a timely mannerThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
The reason for not contacting godaddy.com the day after I was charged was because the money was taken from Paypal, which then I finally got a response weeks later from them telling me they couldn't refund me due to the process of godaddy.com saying I had to contact them firstI hadn't realized I needed to contact godaddy itself, otherwise I would have done that the first time around. I did make the effort to contact paypal, obviously I didn't want to rewnew something I"m not even using and it's pretty sneaky that a company says if you "Buy a domain" you have days to get your money back, but if you "rewnew" the domain, which is actually 'buying' the domain again in essence, I was informed you only have days to get a refundI'm not sure why there would be a vast difference, in case an issue like this would happen in which a customer didn't want to renewIt's not as if I just didn't want to have the service after waiting a few weeks and didn't like it, I made the effort to actually try to get a refund, but just didn't realize that I had to contact godaddy.com directly as opposed to paypalIn the past, If I ever had an issue with a money transaction, it was always resolved through paypal, which is why it's really not very fair to say "oops sorry buddy, you cant' get a refund now because you didn't contact our website directly first" when paypal is the one taking the money from my account. I would think a company to keep future customers would have good faith to actually return the money to someone that used their services for over years and didn't want to renew, as opposed to make someone unhappy