Hello Terri,Thank you for your response to my complaint. Firstly, it is polite that a customer care representative begins a response with a greeting, such as 'Hello' or 'Good Afternoon'. This allows the customer to establish a direct line of communication with the business, resulting in an increase in customer satisfaction. Terri, I have attached a screenshot which clearly demonstrates that I am a GoDaddy customer - which, as a result shows me logged into the account. The person making this complaint is a 'sub account holder', meaning that the relationship and agreements with Godaddy are also bound to this customer too. Please do not attempt to shift the blame to someone else, making it seem as if it was not his/her fault.Secondly, you mention that 'The domain name was properly moved out of the initial account and into an account designated by the account holder. '. Your emails clearly state sent to me state that: 'If you wish to undo this, please email [email protected]'. I did do this, and my final email CONFIRMED that I would like the domain moved back into the original account. This was not done however, and as a result GoDaddy did not uphold agreements 'with our customer in good faith'.In no communication to GoDaddy did me (the account holder) mention that this was to do with a 'third party dispute', and the 'multiple emails' were due to issues not related to the domain name. You mention 'possible' which no facts back this up. Terri, I wish to resolve this peacefully. As a result, I am giving you a direct line of communication option to send (the account holder) an email from the Office of the CEO (Your email) DIRECTLY. I do NOT wish to receive a phone call, as a result would like to resolve this as soon as possible. I look forward to your email. Very truly yours,[redacted].
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. Our customer authorized the upgrade and renewal of the hosting in question during an interaction with our Customer Care team.As a one-time exception, we will refund our customer any unused months from the purchased hosting term, provided the hosting is canceled by March 2, 2018. Our customer can contact us directly at [email protected] after cancellation to request a refund.Future refunds will be provided in accordance with GoDaddy’s Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer utilizes GoDaddy’s Workspace Email Ultimate plan which provides 5 email addresses. Our customer also opted to upgrade their email plan from 5 to 40 mailboxes.Contrary to our customer’s understanding, they have indeed previously paid for the additional email packs during their renewals, and have not been charged only $99 per year. However, during our customer’s online transaction on April 19, 2015, it appears GoDaddy’s checkout malfunctioned, only charging our customer for the Email plan and its original 5 boxes, and not for the additional email packs. These email packs appear to have renewed at no charge in spite of this error.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The price our customer saw in the cart with charges for the Email plan and 35 additional email addresses is correct, a total of $785.68, prior to any possible discount codes our customer could utilize. GoDaddy is unable to match the price our customer paid for their purchase last year, as our customer was the beneficiary of an error during checkout.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I did say that I was dissatisfied but I also said to go forward & make the site live as long as I had access to the photos etc.. then I would make the changes I wanted. Arden with the design team was the one that told me ok and consider it done. I started adding products to my store but wasnt able to preview them after saving or by going straigt to the site. I also got an email around this time that my account was about to expire & this was after I had already paid the $305. As it turns out they failed to update it on their end & as a result I was told that I had been adding my items to the online store when it should have been the quick shopping cart so I wasted all my time there. Chad walked me through where to put them & how & I proceeded again. Once again, unable to see my new work. He asked for photos of the error messages which I sent. He told me if I had any questions or problems to email him & he'd get right back with me. That didn't happen either. I finally called & was apologized to because he hadn't checked his emails. He asked me too walk him through how I was adding them because he still couldn't understand why so I did and was told I was doing it correct & shouldn't be seeing the error. As far as the design, that still hasn't been fixed. The legal part that I paid the additional $ for was never added. The only thing that has been done or added was 3 photos were added so I will pay for that but The rest was all my work when I hired you at the start. I was told more of the additional photos I chose from fotolia would be added to fill in the page & that wasn't either. After all this I do not feel comfortable moving forward in case I had questions or ran into more problems with you & not being able to get help. I havent even gotten it while getting set up. I was told that I wasn't going to get a refund but I havent even gotten what I paid for. I'm still unable to make any money & still waiting for the store to be fixed and online. I'm over it
the auto-renewal is not clearly labeled. While it is true it may be buried in the small print that no one ever reads. I don't think it is unreasonable to ask that I just extend my domain registration for 1 year. The renewal notice only said 14.95/yearly renewal. It did not say anything about a 10-year renewal. If they are unable to refund the difference between 1 year and 10 years, then I would like to cancel my registration and receive a full refund.
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer.Per GoDaddy’s refund policy, which our customer acknowledged and agreed to, Discount Domain Club memberships are not eligible for refunds if utilized for a discounted domain purchase. Our customer utilized this service to renew a domain on May 12, 2017. Our billing team offered our customer a one-time exception to our refund policy by offering to refund the Discount Domain Club, however, the domain our customer manually renewed using this membership would also need to be canceled. Our customer declined this offer.Again, we encourage our customer to review and manage their account settings to prevent further unwanted renewals.GoDaddy’s Refund Policy is publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We have received our customer’s email to validate their account and are working with them to resolve their concerns directly and will continue to work with them to address those concerns.As such, we consider this matter closed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, they were not outbid but rather the original owner redeemed the domain name. Bidding on an expired domain auction does not guarantee that the bidder will acquire the domain name, as the original registrant may still recover the domain, as outlined in the following article: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700At this time, it appears our customer has been able to obtain the domain name from the other party in question. As such we consider this matter closed. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 30, 2015 our customer purchased a [redacted] Email plan for a one-year term via online transaction. A courtesy call was made to our customer on December 11, 2015 to discuss their plans for products approaching expiration, and to provide any other account assistance that may have been requested. Contrary to our customer’s understanding; prior to completing the renewal transaction in question, our customer acknowledged and agreed to the specific products to be renewed, the duration of the renewal period, and the transaction amount. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility. Furthermore, GoDaddy accounts are specifically designed for a single user. Co-managing accounts, such as our customer has done, is strongly discouraged. As a one-time exception to our Refund Policy to amicably resolve this matter, GoDaddy will submit a refund for the latest [redacted] Email plan in question, provided our customer cancels the service by May 6, 2016. Once canceled, our customer may contact our office directly to receive the refund.Our customer may find the following article helpful:Cancel products in your GoDaddy account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously indicated, our customer did not reach out to our 24/7 Customer Care Center to report concerns pertaining to their hosting. In turn, GoDaddy has no record of any Network Violations pertaining to the account located with our customer’s information. If they would like to provide additional information, they are welcome to do so.Requirements and restrictions pertaining to our hosting plans are located on the appropriate landing pages of our website. If our customer has specific questions pertaining to our hosting platforms and restrictions, we recommend they connect with our Professional Hosting Services teams for clarification. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. In reviewing our customer’s attachment, their messages are being rejected due to content judged to be spam by the internet community. GoDaddy recommends that our customer review the content of their emails for any links that may be tripping spam filters. Additionally, if our customer is using their email for marketing purposes, they will want to ensure that they have a valid unsubscribe process, and to review and validate their list of recipients to reduce the possible number of spam flags. The error message our customer received includes a link to submit a request to have this email content reviewed, if they believe this block was made in error. We would recommend that our customer follow that link to submit the information, or work with our Customer Consultation and Care team to have the email in question reviewed with our Email teams.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. After review and testing, GoDaddy’s hosting teams determined there were no blocks via the GoDaddy network causing our customer’s issues.Our customer may wish to review (or have their server administrator review) incoming connections and incoming packets on the VPS when their connection issues occur. Administration of the VPS is the responsibility of the customer or their server administrator. If they are unable or unsure of the steps to do so, they may wish to consider upgrading to a higher level of support, such as Managed or Fully Managed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Auctions Membership AgreementThe latest version of these agreements can be found at: [redacted]During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction.Prior to placing a domain in an Expired Domain Auction in the shopping cart, the GoDaddy website indicates the auction bid also requires “a one year domain name registration renewal fee and ICANN fee, if applicable.”RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As with many other businesses, GoDaddy from time to time will offer new customers special introductory pricing, which is the pricing the complainant has referred to in this case. GoDaddy’s retail and renewal pricing is competitive across the industry, and renewal cost of the domain in question is what the complainant agreed to pay when participating in the expired domain auction in question.The complainant was charged the correct amount in this case: the amount of their winning bid, and the cost of a one year domain registration renewal. GoDaddy will be unable to provide any refunds for this transaction.Additionally, per the terms of the Auctions Membership Agreement acknowledged and agreed to, the complainant is obligated to complete the transaction for the auction in question. If the complainant chooses not to complete this transaction, GoDaddy is within its rights to take steps to remedy this situation, including suspending the complainant’s GoDaddy Auctions account activity.EDUCATION:The complainant may find the following links from our help center useful when bidding on expired domain name auctions in the future:Bidding on Expiring Domain Names: [redacted]Winning Expired Domain Name Auctions: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response related to Revdex.com Complaint[redacted].GoDaddy sent notices to the complainant prior to and after expiration. However, GoDaddy does not have a way to resend these notices as they are sent automatically. The notices are sent as a courtesy, and it is a customer’s responsibility to ensure their products and services are renewed in a timely fashion.The notices of the failed billing were sent on the following dates: • May 1, 2015• May 5, 2015• May 12, 2015GoDaddy did not charge the payment method the complainant added to their account as it was not the designated payment method for the domain in question. If the complainant wanted this payment method charged, they would have needed to associate the domain to it, or enabled the new card as an alternate payment method. Account management including managing the payment methods and contact methods on the account is a customer responsibility.The complainant did not renew their domain name when it expired and failed billing. The domain name correctly followed the normal expiration life cycle, and was canceled due to non-payment. Another party has since acquired the domain. As such, we consider this matter to be resolved.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2018, our customer renewed five domain names, each for a one year...
term, from within their customer account.On March 6, 2018, our customer renewed those same five domain names, again for respective one year terms, from within their customer account.On March 10, 2018, our customer contacted GoDaddy’s customer care to request a refund of one of the renewal transactions, as they claimed they had received a renewal failure email, causing them to attempt to renew the domains on March 6, 2018. It was determined the renewal failure notice was for a domain the customer was not intending to renew.Our Customer Care team offered to refund our customer on March 10, 2018, however, this would involve canceling the domains. Our customer declined this offer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Customers are ultimately responsible for the activity that occurs in their account. As these domains were renewed manually, cancellation within five days of renewal would have made them refund-eligible. At this point, the domains are not refund-eligible.We appreciate our customer’s feedback regarding renewal notices, as we are constantly trying to refine our messaging to our customers. We will ensure that their feedback is shared with the appropriate teams. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] Our customer has contacted our Customer Care teams multiple times between January 30 2016 and February 2 2016 to inquire why they were unable to view statistics associated with a website they had constructed utilizing our Website Builder service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The problem our customer experienced has since been resolved. As a goodwill gesture, we have provided our customer with one-month of Website Builder service to at no cost to their plan. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Prior to the expiration of our customers Managed WordPress plan, renewal notices were sent to the email address on file on: • May 25, 2016• June 24, 2016• July 24, 2016• August 8, 2016• August 13, 2016• August 18, 2016. In addition, on August 30, 2016, GoDaddy’s customer care reached out to our customer and discussed the recent expiration of their hosting plan. At that time, our customer declined to renew their plan without paying a restore fee. Again, account management, including data backups, is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
I received the same response from them previously, however, I do not accept it. I was under the impression that if they failed to buy the domain that I would be entitled to a refund. If this was not the case, I would not have purchased the service. I believe there was miscommunication somewhere, and that I should at least receive half the refund. In the future they should disclose to any "potential" clients that the client can contact the domain owner themselves, and will have an equal likelihood of success, and be CLEAR that proceeding will incur charges regardless of the success or failure!
Godaddy's detailed response with an education course is annoying beyond words! Forwarding links to 'read about their policies', has no bearing to the problem at hand... all policies are out the window, when a purchased product was never installed by customer support to being with! To cover this mistake, they have NOT gone out of their boundaries to deliver a 'good deed' as deemed. I appreciate the Revdex.com for their immediate action to retrieve my refund... thank-you.
I am not satisfied with the rude Customer Service nor the quality of the products that GoDaddy offers. In addition, I'm constantly receiving annoying emails. I will like a refund of my online website service. GoDaddy is a ripoff.
Hello Terri,Thank you for your response to my complaint. Firstly, it is polite that a customer care representative begins a response with a greeting, such as 'Hello' or 'Good Afternoon'. This allows the customer to establish a direct line of communication with the business, resulting in an increase in customer satisfaction. Terri, I have attached a screenshot which clearly demonstrates that I am a GoDaddy customer - which, as a result shows me logged into the account. The person making this complaint is a 'sub account holder', meaning that the relationship and agreements with Godaddy are also bound to this customer too. Please do not attempt to shift the blame to someone else, making it seem as if it was not his/her fault.Secondly, you mention that 'The domain name was properly moved out of the initial account and into an account designated by the account holder. '. Your emails clearly state sent to me state that: 'If you wish to undo this, please email [email protected]'. I did do this, and my final email CONFIRMED that I would like the domain moved back into the original account. This was not done however, and as a result GoDaddy did not uphold agreements 'with our customer in good faith'.In no communication to GoDaddy did me (the account holder) mention that this was to do with a 'third party dispute', and the 'multiple emails' were due to issues not related to the domain name. You mention 'possible' which no facts back this up. Terri, I wish to resolve this peacefully. As a result, I am giving you a direct line of communication option to send (the account holder) an email from the Office of the CEO (Your email) DIRECTLY. I do NOT wish to receive a phone call, as a result would like to resolve this as soon as possible. I look forward to your email. Very truly yours,[redacted].
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy stands by its previous response. Our customer authorized the upgrade and renewal of the hosting in question during an interaction with our Customer Care team.As a one-time exception, we will refund our customer any unused months from the purchased hosting term, provided the hosting is canceled by March 2, 2018. Our customer can contact us directly at [email protected] after cancellation to request a refund.Future refunds will be provided in accordance with GoDaddy’s Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer utilizes GoDaddy’s Workspace Email Ultimate plan which provides 5 email addresses. Our customer also opted to upgrade their email plan from 5 to 40 mailboxes.Contrary to our customer’s understanding, they have indeed previously paid for the additional email packs during their renewals, and have not been charged only $99 per year. However, during our customer’s online transaction on April 19, 2015, it appears GoDaddy’s checkout malfunctioned, only charging our customer for the Email plan and its original 5 boxes, and not for the additional email packs. These email packs appear to have renewed at no charge in spite of this error.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The price our customer saw in the cart with charges for the Email plan and 35 additional email addresses is correct, a total of $785.68, prior to any possible discount codes our customer could utilize. GoDaddy is unable to match the price our customer paid for their purchase last year, as our customer was the beneficiary of an error during checkout.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I did say that I was dissatisfied but I also said to go forward & make the site live as long as I had access to the photos etc.. then I would make the changes I wanted. Arden with the design team was the one that told me ok and consider it done. I started adding products to my store but wasnt able to preview them after saving or by going straigt to the site. I also got an email around this time that my account was about to expire & this was after I had already paid the $305. As it turns out they failed to update it on their end & as a result I was told that I had been adding my items to the online store when it should have been the quick shopping cart so I wasted all my time there. Chad walked me through where to put them & how & I proceeded again. Once again, unable to see my new work. He asked for photos of the error messages which I sent. He told me if I had any questions or problems to email him & he'd get right back with me. That didn't happen either. I finally called & was apologized to because he hadn't checked his emails. He asked me too walk him through how I was adding them because he still couldn't understand why so I did and was told I was doing it correct & shouldn't be seeing the error. As far as the design, that still hasn't been fixed. The legal part that I paid the additional $ for was never added. The only thing that has been done or added was 3 photos were added so I will pay for that but The rest was all my work when I hired you at the start. I was told more of the additional photos I chose from fotolia would be added to fill in the page & that wasn't either. After all this I do not feel comfortable moving forward in case I had questions or ran into more problems with you & not being able to get help. I havent even gotten it while getting set up. I was told that I wasn't going to get a refund but I havent even gotten what I paid for. I'm still unable to make any money & still waiting for the store to be fixed and online. I'm over it
the auto-renewal is not clearly labeled. While it is true it may be buried in the small print that no one ever reads. I don't think it is unreasonable to ask that I just extend my domain registration for 1 year. The renewal notice only said 14.95/yearly renewal. It did not say anything about a 10-year renewal. If they are unable to refund the difference between 1 year and 10 years, then I would like to cancel my registration and receive a full refund.
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer.Per GoDaddy’s refund policy, which our customer acknowledged and agreed to, Discount Domain Club memberships are not eligible for refunds if utilized for a discounted domain purchase. Our customer utilized this service to renew a domain on May 12, 2017. Our billing team offered our customer a one-time exception to our refund policy by offering to refund the Discount Domain Club, however, the domain our customer manually renewed using this membership would also need to be canceled. Our customer declined this offer.Again, we encourage our customer to review and manage their account settings to prevent further unwanted renewals.GoDaddy’s Refund Policy is publicly available at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We have received our customer’s email to validate their account and are working with them to resolve their concerns directly and will continue to work with them to address those concerns.As such, we consider this matter closed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Contrary to our customer’s understanding, they were not outbid but rather the original owner redeemed the domain name. Bidding on an expired domain auction does not guarantee that the bidder will acquire the domain name, as the original registrant may still recover the domain, as outlined in the following article: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700At this time, it appears our customer has been able to obtain the domain name from the other party in question. As such we consider this matter closed. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 30, 2015 our customer purchased a [redacted] Email plan for a one-year term via online transaction. A courtesy call was made to our customer on December 11, 2015 to discuss their plans for products approaching expiration, and to provide any other account assistance that may have been requested. Contrary to our customer’s understanding; prior to completing the renewal transaction in question, our customer acknowledged and agreed to the specific products to be renewed, the duration of the renewal period, and the transaction amount. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility. Furthermore, GoDaddy accounts are specifically designed for a single user. Co-managing accounts, such as our customer has done, is strongly discouraged. As a one-time exception to our Refund Policy to amicably resolve this matter, GoDaddy will submit a refund for the latest [redacted] Email plan in question, provided our customer cancels the service by May 6, 2016. Once canceled, our customer may contact our office directly to receive the refund.Our customer may find the following article helpful:Cancel products in your GoDaddy account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously indicated, our customer did not reach out to our 24/7 Customer Care Center to report concerns pertaining to their hosting. In turn, GoDaddy has no record of any Network Violations pertaining to the account located with our customer’s information. If they would like to provide additional information, they are welcome to do so.Requirements and restrictions pertaining to our hosting plans are located on the appropriate landing pages of our website. If our customer has specific questions pertaining to our hosting platforms and restrictions, we recommend they connect with our Professional Hosting Services teams for clarification. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. In reviewing our customer’s attachment, their messages are being rejected due to content judged to be spam by the internet community. GoDaddy recommends that our customer review the content of their emails for any links that may be tripping spam filters. Additionally, if our customer is using their email for marketing purposes, they will want to ensure that they have a valid unsubscribe process, and to review and validate their list of recipients to reduce the possible number of spam flags. The error message our customer received includes a link to submit a request to have this email content reviewed, if they believe this block was made in error. We would recommend that our customer follow that link to submit the information, or work with our Customer Consultation and Care team to have the email in question reviewed with our Email teams.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. After review and testing, GoDaddy’s hosting teams determined there were no blocks via the GoDaddy network causing our customer’s issues.Our customer may wish to review (or have their server administrator review) incoming connections and incoming packets on the VPS when their connection issues occur. Administration of the VPS is the responsibility of the customer or their server administrator. If they are unable or unsure of the steps to do so, they may wish to consider upgrading to a higher level of support, such as Managed or Fully Managed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Auctions Membership AgreementThe latest version of these agreements can be found at: [redacted]During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction.Prior to placing a domain in an Expired Domain Auction in the shopping cart, the GoDaddy website indicates the auction bid also requires “a one year domain name registration renewal fee and ICANN fee, if applicable.”RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As with many other businesses, GoDaddy from time to time will offer new customers special introductory pricing, which is the pricing the complainant has referred to in this case. GoDaddy’s retail and renewal pricing is competitive across the industry, and renewal cost of the domain in question is what the complainant agreed to pay when participating in the expired domain auction in question.The complainant was charged the correct amount in this case: the amount of their winning bid, and the cost of a one year domain registration renewal. GoDaddy will be unable to provide any refunds for this transaction.Additionally, per the terms of the Auctions Membership Agreement acknowledged and agreed to, the complainant is obligated to complete the transaction for the auction in question. If the complainant chooses not to complete this transaction, GoDaddy is within its rights to take steps to remedy this situation, including suspending the complainant’s GoDaddy Auctions account activity.EDUCATION:The complainant may find the following links from our help center useful when bidding on expired domain name auctions in the future:Bidding on Expiring Domain Names: [redacted]Winning Expired Domain Name Auctions: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response related to Revdex.com Complaint[redacted].GoDaddy sent notices to the complainant prior to and after expiration. However, GoDaddy does not have a way to resend these notices as they are sent automatically. The notices are sent as a courtesy, and it is a customer’s responsibility to ensure their products and services are renewed in a timely fashion.The notices of the failed billing were sent on the following dates: • May 1, 2015• May 5, 2015• May 12, 2015GoDaddy did not charge the payment method the complainant added to their account as it was not the designated payment method for the domain in question. If the complainant wanted this payment method charged, they would have needed to associate the domain to it, or enabled the new card as an alternate payment method. Account management including managing the payment methods and contact methods on the account is a customer responsibility.The complainant did not renew their domain name when it expired and failed billing. The domain name correctly followed the normal expiration life cycle, and was canceled due to non-payment. Another party has since acquired the domain. As such, we consider this matter to be resolved.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 27, 2018, our customer renewed five domain names, each for a one year...
term, from within their customer account.On March 6, 2018, our customer renewed those same five domain names, again for respective one year terms, from within their customer account.On March 10, 2018, our customer contacted GoDaddy’s customer care to request a refund of one of the renewal transactions, as they claimed they had received a renewal failure email, causing them to attempt to renew the domains on March 6, 2018. It was determined the renewal failure notice was for a domain the customer was not intending to renew.Our Customer Care team offered to refund our customer on March 10, 2018, however, this would involve canceling the domains. Our customer declined this offer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Customers are ultimately responsible for the activity that occurs in their account. As these domains were renewed manually, cancellation within five days of renewal would have made them refund-eligible. At this point, the domains are not refund-eligible.We appreciate our customer’s feedback regarding renewal notices, as we are constantly trying to refine our messaging to our customers. We will ensure that their feedback is shared with the appropriate teams. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
[redacted] Our customer has contacted our Customer Care teams multiple times between January 30 2016 and February 2 2016 to inquire why they were unable to view statistics associated with a website they had constructed utilizing our Website Builder service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The problem our customer experienced has since been resolved. As a goodwill gesture, we have provided our customer with one-month of Website Builder service to at no cost to their plan. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Prior to the expiration of our customers Managed WordPress plan, renewal notices were sent to the email address on file on: • May 25, 2016• June 24, 2016• July 24, 2016• August 8, 2016• August 13, 2016• August 18, 2016. In addition, on August 30, 2016, GoDaddy’s customer care reached out to our customer and discussed the recent expiration of their hosting plan. At that time, our customer declined to renew their plan without paying a restore fee. Again, account management, including data backups, is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
I received the same response from them previously, however, I do not accept it. I was under the impression that if they failed to buy the domain that I would be entitled to a refund. If this was not the case, I would not have purchased the service. I believe there was miscommunication somewhere, and that I should at least receive half the refund. In the future they should disclose to any "potential" clients that the client can contact the domain owner themselves, and will have an equal likelihood of success, and be CLEAR that proceeding will incur charges regardless of the success or failure!
Godaddy's detailed response with an education course is annoying beyond words! Forwarding links to 'read about their policies', has no bearing to the problem at hand... all policies are out the window, when a purchased product was never installed by customer support to being with! To cover this mistake, they have NOT gone out of their boundaries to deliver a 'good deed' as deemed. I appreciate the Revdex.com for their immediate action to retrieve my refund... thank-you.
I am not satisfied with the rude Customer Service nor the quality of the products that GoDaddy offers. In addition, I'm constantly receiving annoying emails. I will like a refund of my online website service. GoDaddy is a ripoff.