Thank you for the opportunity to address our customer’s additional concerns
From our understanding, the reason for cancelling the service was that it was no longer needed
We appreciate our customer’s feedback and would hate to lose them as a customerWe hope to have the opportunity to turn their opinion around and earn their future business
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J***Office of the CEO - GoDaddy
GoDaddy's response is<<Per our Refund Policy, domains must be canceled within a specific timeframe in order to be eligible for a refund. In this case, our customer contacted us after the time in which GoDaddy would be able to recoup the funds paid to the registry for the renewal of the domain. As such, we are unable to issue a refund as requested.>>We, [redacted] made the request for refund of $57.61 immediately after noticing this charge on our latest credit card statement. Go Daddy insists that refund at this time cannot be made because it is against its business policy. In transactions among reputable business there is no time expiration to amend an unethical and irresponsible issue. I make that statement based on the fact that DoDaddy knew well that the previous subscription did not expire until the year 2020. Knowing this why I was misled that my subscription was up for renewal. I did not contact GoDaddy asking for an extension, they sent me an email requesting the extension of the subscription not stating that it would be in effect until the year 2024.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me thanking you for your intervention and efforts. Nevertheless while I agree with most of the facts listed by the merchant I like to note that the consultant did not explain clearly the service and what it includes which end up creating this issue. I also like to thank Godaddy for their understanding and I will wait untilthey perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 19, 2017, our customer contacted GoDaddy’s Customer Care as they were unable...
to view their site and was informed their hosting plan had been canceled earlier that day for non-payment.On May 23, 2017, our customer’s hosting services expired. Per their account preferences, GoDaddy attempted to renew the service in a good faith effort to honor its agreements with our customer, however, their financial institution declined payment. GoDaddy sent multiple notices to inform our customer the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation.GoDaddy charges $150 per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers, may take 7 to 10 days to complete, and are not guaranteed. Restore attempt fees are not punitive; rather, helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups, a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care reduced the restore attempt fee to $79.99 and our customer purchased a new hosting plan for a 1-month term. As an additional courtesy, our office refunded our customer’s recent hosting purchase.Moving forward, we also encourage our customer to maintain an independent copy of their site data.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
so called GoDaddy, without any shame or consciousness, saying that they renewed with faith and good will. Unfortunate that I did business with someone who doesn't know that difference between goodwill and unwillingness. Shameful representative is still hiding below facts. 1. I contacted vendor on 29th and 30th day. NO one answered my call. 2. I contacted on 31st day and talked to 2 persons regarding refund. I was told that I will not be refunded because its past one day of their 30 days refund policy. Where the hell it shows problem is from my side when your highly trained and useless representatives didn't answer my call and never returned my calls. This is a business practice for you to skip these kind of calls and answer just after one day of the refund policy so that you can keep customers hard earned money.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns. GoDaddy stands by our previous response. Since our previous interaction our customer has provided the two IP addresses in question directly to this office. An unblock request for those addresses was submitted on November 26, 2014, and this request was confirmed to our customer by email. While GoDaddy can request the unblock of an IP address, it is up to the provider to honor our request. As previously stated, blocked IP addresses will typically be automatically de-listed after 7 days. Again, our office has communicated directly with our customer in response to a posted Revdex.com review submitted by them prior to the current complaint. At this time, if our customer has continued to received bounced emails they will need to contact the recipient email provider as GoDaddy has requested an unblock. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO – GoDaddy
Godaddy was informed on November 14, 2014 that I did not want any items auto renewed. I clearly stated these facts upon the original purchase. Furthermore, I have indeed contacted Godaddy on November 13 & 14 and the calls were recorded. Upon the recording the company representative stated that the products were auto renewed by mandatory statues. This was not clarified upon the original purchase and by investigation of this matter determined more than 280 complaints with the BBC, many of which stating the exact same claims as I have presented. Also, Godaddy is requesting a government issued ID or notarized affidavit for proof before cancellation, but there was no proof needed as to the origional purchase, nor was any proof needed for the renewal of the products. Godaddy is unable to provide proof of who purchased the products. The company also freezes credit card information on their website so they may retain unauthorized payments. This is not the first time the representation of Godaddy has "auto renewed" a product in my account. None of the products purchased on November 14, 2014 were ever used and there was no reason for auto renew on my behalf.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer was offered a refund for the auto-renewal of the Express Email Marketing transaction that occurred on June 23, 2016. However, the customer ended their interaction with support and disputed the transaction with their financial institution.Contrary to our customer’s understanding, their Managed [redacted] failed to renew upon expiration due to the payment method being declined. GoDaddy provided a total of 20 days of service without payment before cancellation of the plan. An email receipt was sent after the auto-renewal of the Express Email Marketing plan, and email notices were sent regarding the failed billing for the Managed [redacted] Plan. No action to address the failed billing of the Managed [redacted] was taken until July 22, 2016 when our customer called in to inquire why their sites were down. At that time, they were correctly informed their Managed [redacted] plan had failed billing. Thank you again for the opportunity to address the additional concerns presented by our customer.Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 17, 2017, our customer purchased GoDaddy’s Web Design service for a one-year...
term with a customer care representatives via phone. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee). Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Between April 5, 2017 and April 7, 2017, our customer reached out to GoDaddy’s Professional Web Design Team to discuss their concerns about how the site being built. After discussing this, and their request for changes with one of GoDaddy's Design Supervisors, our customer requested a full refund. Per GoDaddy's refund policy which the customer agreed to at the time of purchase, our customer was entitled to a refund minus 30% of the total amount. Our customer declined a refund in that amount and ended their call.On April 10, 2017 after another interaction with GoDaddy support teams, our customer was provided a refund for the cost of the build minus the aforementioned 30%.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. During the interaction where our customer was given the aforementioned refund, our customer indicated they wished to move forward with revisions. As such, they were informed they would need to pay the amount which was refunded to them. If our customer wishes to continue with their build they may follow up with our design teams to move forward.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 15, 2017, our customer contacted our Customer Care teams while attempting to...
purchase a domain name utilizing a 99-cent promotion. GoDaddy provides promotional offers for new products and renewals. These offers have an expiration date and disclaimer to inform of the limitations. Our customer was properly informed the promotion was intended for new GoDaddy customers and not applicable to their purchase. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing the transaction. If a valid offer is utilized, our cart adjusts the price accordingly. GoDaddy has no control over third party websites offering offers that may have already expired.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 7, 2014, our customer purchased a Personal Web-Based Email plan for a one year term with assistance from GoDaddy’s customer care team. Purchases of Web-Based Email plans include a free Personal Calendar and Mini Online Storage for the first year. These products were explicitly advertised with the email plans, and were included on the purchase receipt for the account in question. Later that day, our customer canceled and was refunded for the Web-Based Email plan. The online calendar and Mini Online Storage were not canceled at that time.On March 7, 2015, GoDaddy was instructed to automatically renew the Online File Folder and Personal Calendar in question each for a one year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify this preference. GoDaddy sent a renewal notice on February 25, 2015 (prior to expiration) informing the customer the items in question would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we have refunded the charge in question, a total of $12.87. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, which can be found at the link above.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 21, 2014, our customer purchased a domain name with Protected...
Registration Bundle for a one-year term via online transaction. The Protected Registration Bundle was an ad-on service selected by our customer. This service was not free of charge and has automatically renewed with the domain name every year since purchase. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on March 22, 2017, and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent five renewal reminder emails between December 21, 2016 and March 16, 2017. No action was taken by our customer until April 22, 2017.RESOLUTION:GoDaddy upheld its agreements with its customer in good faith and honored its terms of service.While our customer started the process to remove the Protected Registration services from the domain name in 2016, they did not complete the process. At this time, the service has been removed and refunded. If our customer no longer wishes to maintain their remaining domain name, they have until May 6, 2017 to cancel it and request a refund. Account management is solely a customer responsibility. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has been utilizing a web hosting plan since January 2007.On May 4, 2017,...
our customer contacted our hosting team stating they believed their website was compromised. Our hosting teams were unable to duplicate issues at that time. On June 14, 2017, our customer contacted our Hosting teams regarding errors displaying on their site, and our teams discovered malware files on the customer’s hosting. Account and website security are a customer responsibility. Our customer declined our Hosting team's suggestion to purchase a malware removal service.On June 15, 2017, our customer contacted our Hosting teams stating their site was not loading. As our hosting teams were able to duplicate this issue via testing sites, a migration of our customer’s hosting data to a new data center was started. On June 18, 2017, an error occurred in the migration of the hosting, however our customer did not notify GoDaddy of any concerns until July 30, 2017, at which time they canceled their hosting account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously once notified of the issues to resolve them and minimize any impact to our customer.As a one-time exception to GoDaddy’s Refund Policy, we have refunded the 6-unused months from the canceled hosting, totaling $51.42, to our customer’s original payment method. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Yes it does say with a two year agreement but not until you are at the checkout cart. Again there is a Asterisk after $0.99 domain names but in the terms attached to that is no mention of the two year requirement. I do not accept your answer because you did not fix anything and it's still deceptive.
Several things wrong with Terri's response:1) No one ever addresses the issue with Cesar A[redacted], who purposely misled me by claiming he had never even heard of the 833 prefix and it wasn't showing anywhere on his system. I advised that it was on [redacted]'s website as early as Friday, June 2nd. Cesar said he was not aware of this, even after I told him exactly where to go on [redacted]'s website to see it. The call with Cesar lasted for 15 minutes when I finally asked to speak to a manager. Cesar said that no managers would be available for two hours, and offered to create a case number ([redacted]) to have someone from Porting or the management team contact me. Why won't anyone address this?2) I just so happened to call that same Friday (June 2nd) to report that the 833 reservation feature was inoperable on their website. The agent I spoke with advised that the numbers would not be released until Monday, June 5th. Terri H[redacted] now claims that "the date was later changed to June 3, 2017." Gino C[redacted] alluded to this in his letter to me (dated June 13th), which reads "Additionally, although our company was under no obligation to offer access to the new 833 prefix, we did have the reservation feature live on our website on June 3, 2017 when the numbers were released." So evidently, the decision to release the 833 numbers on June 3rd must have occurred Friday, June 2nd, after business hours. The fact remains that the agents I spoke with at [redacted] purposely misled me, and that the seniors of the company are responsible for unethical business practices. It is true that conducting business with [redacted], or any company for that matter, implies "acknowledgement and accepting" of agreements and conditions. But this becomes null and void when the company you are doing business with is conducting business unethically.
Thank you for the opportunity to address our customer’s additional concerns. We understand our customer’s concerns, however, if GoDaddy were to extend renewal deadlines for all hosting accounts to 90 days, it would exponentially increase the size and cost of GoDaddy’s data centers, likely resulting in an increase in cost of services that would ultimately have to be passed onto customers. Furthermore, upon doing business with GoDaddy, our customer acknowledged and agreed to maintain an independent copy of their website data, as outlined in the Hosting Agreement.While GoDaddy may attempt to call customers upon failed billing of products, these calls are a courtesy, and all customers may not be contacted. Furthermore, GoDaddy simply has no control over what happens to email notices after they leave our system or how our customer's ISP or email client chooses to handle the emails once they receive it. If our customer changes their email address, we simply have no way of knowing what their new one is unless they inform us by updating their account via their Contact Preferences, where our customer can also opt-in to receiving text messages regarding their account. Account management is ultimately a customer responsibility. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Our customer has already had the hosting restore attempt fee reduced from $150 to $80, and has been refunded for their most recent monthly hosting purchase. No further courtesies are able to be provided.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 17, 2016 our customer purchased a domain transfer via online transaction. The domain name which our customer was attempting to transfer was already registered through GoDaddy. As such, our customer would have needed to instead request a change of account within their GoDaddy account. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On April 24, 2016 our customer contacted GoDaddy and was provided a refund for the transaction. Our office also sent an email notification with instructions on how to move domains between GoDaddy accounts. If our customer has further concerns they can contact our 24/7 customer care team at 480-505-8877 or via chat at support.godaddy.com. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration, the term of registration and term of renewal. At the time of purchase (and/or renewal) our customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to our customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy attempted to renew the domain in accordance with our customer’s account preferences, and to the assigned payment method. If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.A chargeback was initiated on the products in question on September 16, 2016. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account. We are unable to provide goodwill gestures in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns
From our understanding, the reason for cancelling the service was that it was no longer needed
We appreciate our customer’s feedback and would hate to lose them as a customerWe hope to have the opportunity to turn their opinion around and earn their future business
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Stephen J***Office of the CEO - GoDaddy
GoDaddy's response is<<Per our Refund Policy, domains must be canceled within a specific timeframe in order to be eligible for a refund. In this case, our customer contacted us after the time in which GoDaddy would be able to recoup the funds paid to the registry for the renewal of the domain. As such, we are unable to issue a refund as requested.>>We, [redacted] made the request for refund of $57.61 immediately after noticing this charge on our latest credit card statement. Go Daddy insists that refund at this time cannot be made because it is against its business policy. In transactions among reputable business there is no time expiration to amend an unethical and irresponsible issue. I make that statement based on the fact that DoDaddy knew well that the previous subscription did not expire until the year 2020. Knowing this why I was misled that my subscription was up for renewal. I did not contact GoDaddy asking for an extension, they sent me an email requesting the extension of the subscription not stating that it would be in effect until the year 2024.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me thanking you for your intervention and efforts. Nevertheless while I agree with most of the facts listed by the merchant I like to note that the consultant did not explain clearly the service and what it includes which end up creating this issue. I also like to thank Godaddy for their understanding and I will wait untilthey perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am glad that they have terms that noone reads. I am still extremely unsatisfied with their business practices.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 19, 2017, our customer contacted GoDaddy’s Customer Care as they were unable...
to view their site and was informed their hosting plan had been canceled earlier that day for non-payment.On May 23, 2017, our customer’s hosting services expired. Per their account preferences, GoDaddy attempted to renew the service in a good faith effort to honor its agreements with our customer, however, their financial institution declined payment. GoDaddy sent multiple notices to inform our customer the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation.GoDaddy charges $150 per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers, may take 7 to 10 days to complete, and are not guaranteed. Restore attempt fees are not punitive; rather, helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups, a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s Customer Care reduced the restore attempt fee to $79.99 and our customer purchased a new hosting plan for a 1-month term. As an additional courtesy, our office refunded our customer’s recent hosting purchase.Moving forward, we also encourage our customer to maintain an independent copy of their site data.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO – GoDaddy
so called GoDaddy, without any shame or consciousness, saying that they renewed with faith and good will. Unfortunate that I did business with someone who doesn't know that difference between goodwill and unwillingness. Shameful representative is still hiding below facts. 1. I contacted vendor on 29th and 30th day. NO one answered my call. 2. I contacted on 31st day and talked to 2 persons regarding refund. I was told that I will not be refunded because its past one day of their 30 days refund policy. Where the hell it shows problem is from my side when your highly trained and useless representatives didn't answer my call and never returned my calls. This is a business practice for you to skip these kind of calls and answer just after one day of the refund policy so that you can keep customers hard earned money.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns. GoDaddy stands by our previous response. Since our previous interaction our customer has provided the two IP addresses in question directly to this office. An unblock request for those addresses was submitted on November 26, 2014, and this request was confirmed to our customer by email. While GoDaddy can request the unblock of an IP address, it is up to the provider to honor our request. As previously stated, blocked IP addresses will typically be automatically de-listed after 7 days. Again, our office has communicated directly with our customer in response to a posted Revdex.com review submitted by them prior to the current complaint. At this time, if our customer has continued to received bounced emails they will need to contact the recipient email provider as GoDaddy has requested an unblock. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO – GoDaddy
Godaddy was informed on November 14, 2014 that I did not want any items auto renewed. I clearly stated these facts upon the original purchase. Furthermore, I have indeed contacted Godaddy on November 13 & 14 and the calls were recorded. Upon the recording the company representative stated that the products were auto renewed by mandatory statues. This was not clarified upon the original purchase and by investigation of this matter determined more than 280 complaints with the BBC, many of which stating the exact same claims as I have presented. Also, Godaddy is requesting a government issued ID or notarized affidavit for proof before cancellation, but there was no proof needed as to the origional purchase, nor was any proof needed for the renewal of the products. Godaddy is unable to provide proof of who purchased the products. The company also freezes credit card information on their website so they may retain unauthorized payments. This is not the first time the representation of Godaddy has "auto renewed" a product in my account. None of the products purchased on November 14, 2014 were ever used and there was no reason for auto renew on my behalf.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer was offered a refund for the auto-renewal of the Express Email Marketing transaction that occurred on June 23, 2016. However, the customer ended their interaction with support and disputed the transaction with their financial institution.Contrary to our customer’s understanding, their Managed [redacted] failed to renew upon expiration due to the payment method being declined. GoDaddy provided a total of 20 days of service without payment before cancellation of the plan. An email receipt was sent after the auto-renewal of the Express Email Marketing plan, and email notices were sent regarding the failed billing for the Managed [redacted] Plan. No action to address the failed billing of the Managed [redacted] was taken until July 22, 2016 when our customer called in to inquire why their sites were down. At that time, they were correctly informed their Managed [redacted] plan had failed billing. Thank you again for the opportunity to address the additional concerns presented by our customer.Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 17, 2017, our customer purchased GoDaddy’s Web Design service for a one-year...
term with a customer care representatives via phone. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee). Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.Between April 5, 2017 and April 7, 2017, our customer reached out to GoDaddy’s Professional Web Design Team to discuss their concerns about how the site being built. After discussing this, and their request for changes with one of GoDaddy's Design Supervisors, our customer requested a full refund. Per GoDaddy's refund policy which the customer agreed to at the time of purchase, our customer was entitled to a refund minus 30% of the total amount. Our customer declined a refund in that amount and ended their call.On April 10, 2017 after another interaction with GoDaddy support teams, our customer was provided a refund for the cost of the build minus the aforementioned 30%.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. During the interaction where our customer was given the aforementioned refund, our customer indicated they wished to move forward with revisions. As such, they were informed they would need to pay the amount which was refunded to them. If our customer wishes to continue with their build they may follow up with our design teams to move forward.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 15, 2017, our customer contacted our Customer Care teams while attempting to...
purchase a domain name utilizing a 99-cent promotion. GoDaddy provides promotional offers for new products and renewals. These offers have an expiration date and disclaimer to inform of the limitations. Our customer was properly informed the promotion was intended for new GoDaddy customers and not applicable to their purchase. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing the transaction. If a valid offer is utilized, our cart adjusts the price accordingly. GoDaddy has no control over third party websites offering offers that may have already expired.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 7, 2014, our customer purchased a Personal Web-Based Email plan for a one year term with assistance from GoDaddy’s customer care team. Purchases of Web-Based Email plans include a free Personal Calendar and Mini Online Storage for the first year. These products were explicitly advertised with the email plans, and were included on the purchase receipt for the account in question. Later that day, our customer canceled and was refunded for the Web-Based Email plan. The online calendar and Mini Online Storage were not canceled at that time.On March 7, 2015, GoDaddy was instructed to automatically renew the Online File Folder and Personal Calendar in question each for a one year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify this preference. GoDaddy sent a renewal notice on February 25, 2015 (prior to expiration) informing the customer the items in question would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we have refunded the charge in question, a total of $12.87. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, which can be found at the link above.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 21, 2014, our customer purchased a domain name with Protected...
Registration Bundle for a one-year term via online transaction. The Protected Registration Bundle was an ad-on service selected by our customer. This service was not free of charge and has automatically renewed with the domain name every year since purchase. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on March 22, 2017, and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent five renewal reminder emails between December 21, 2016 and March 16, 2017. No action was taken by our customer until April 22, 2017.RESOLUTION:GoDaddy upheld its agreements with its customer in good faith and honored its terms of service.While our customer started the process to remove the Protected Registration services from the domain name in 2016, they did not complete the process. At this time, the service has been removed and refunded. If our customer no longer wishes to maintain their remaining domain name, they have until May 6, 2017 to cancel it and request a refund. Account management is solely a customer responsibility. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer has been utilizing a web hosting plan since January 2007.On May 4, 2017,...
our customer contacted our hosting team stating they believed their website was compromised. Our hosting teams were unable to duplicate issues at that time. On June 14, 2017, our customer contacted our Hosting teams regarding errors displaying on their site, and our teams discovered malware files on the customer’s hosting. Account and website security are a customer responsibility. Our customer declined our Hosting team's suggestion to purchase a malware removal service.On June 15, 2017, our customer contacted our Hosting teams stating their site was not loading. As our hosting teams were able to duplicate this issue via testing sites, a migration of our customer’s hosting data to a new data center was started. On June 18, 2017, an error occurred in the migration of the hosting, however our customer did not notify GoDaddy of any concerns until July 30, 2017, at which time they canceled their hosting account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously once notified of the issues to resolve them and minimize any impact to our customer.As a one-time exception to GoDaddy’s Refund Policy, we have refunded the 6-unused months from the canceled hosting, totaling $51.42, to our customer’s original payment method. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Yes it does say with a two year agreement but not until you are at the checkout cart. Again there is a Asterisk after $0.99 domain names but in the terms attached to that is no mention of the two year requirement. I do not accept your answer because you did not fix anything and it's still deceptive.
Several things wrong with Terri's response:1) No one ever addresses the issue with Cesar A[redacted], who purposely misled me by claiming he had never even heard of the 833 prefix and it wasn't showing anywhere on his system. I advised that it was on [redacted]'s website as early as Friday, June 2nd. Cesar said he was not aware of this, even after I told him exactly where to go on [redacted]'s website to see it. The call with Cesar lasted for 15 minutes when I finally asked to speak to a manager. Cesar said that no managers would be available for two hours, and offered to create a case number ([redacted]) to have someone from Porting or the management team contact me. Why won't anyone address this?2) I just so happened to call that same Friday (June 2nd) to report that the 833 reservation feature was inoperable on their website. The agent I spoke with advised that the numbers would not be released until Monday, June 5th. Terri H[redacted] now claims that "the date was later changed to June 3, 2017." Gino C[redacted] alluded to this in his letter to me (dated June 13th), which reads "Additionally, although our company was under no obligation to offer access to the new 833 prefix, we did have the reservation feature live on our website on June 3, 2017 when the numbers were released." So evidently, the decision to release the 833 numbers on June 3rd must have occurred Friday, June 2nd, after business hours. The fact remains that the agents I spoke with at [redacted] purposely misled me, and that the seniors of the company are responsible for unethical business practices. It is true that conducting business with [redacted], or any company for that matter, implies "acknowledgement and accepting" of agreements and conditions. But this becomes null and void when the company you are doing business with is conducting business unethically.
Thank you for the opportunity to address our customer’s additional concerns. We understand our customer’s concerns, however, if GoDaddy were to extend renewal deadlines for all hosting accounts to 90 days, it would exponentially increase the size and cost of GoDaddy’s data centers, likely resulting in an increase in cost of services that would ultimately have to be passed onto customers. Furthermore, upon doing business with GoDaddy, our customer acknowledged and agreed to maintain an independent copy of their website data, as outlined in the Hosting Agreement.While GoDaddy may attempt to call customers upon failed billing of products, these calls are a courtesy, and all customers may not be contacted. Furthermore, GoDaddy simply has no control over what happens to email notices after they leave our system or how our customer's ISP or email client chooses to handle the emails once they receive it. If our customer changes their email address, we simply have no way of knowing what their new one is unless they inform us by updating their account via their Contact Preferences, where our customer can also opt-in to receiving text messages regarding their account. Account management is ultimately a customer responsibility. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Our customer has already had the hosting restore attempt fee reduced from $150 to $80, and has been refunded for their most recent monthly hosting purchase. No further courtesies are able to be provided.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 17, 2016 our customer purchased a domain transfer via online transaction. The domain name which our customer was attempting to transfer was already registered through GoDaddy. As such, our customer would have needed to instead request a change of account within their GoDaddy account. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On April 24, 2016 our customer contacted GoDaddy and was provided a refund for the transaction. Our office also sent an email notification with instructions on how to move domains between GoDaddy accounts. If our customer has further concerns they can contact our 24/7 customer care team at 480-505-8877 or via chat at support.godaddy.com. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration, the term of registration and term of renewal. At the time of purchase (and/or renewal) our customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to our customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy attempted to renew the domain in accordance with our customer’s account preferences, and to the assigned payment method. If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.A chargeback was initiated on the products in question on September 16, 2016. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account. We are unable to provide goodwill gestures in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy