This just made matters worse. GoDaddy debited my account (of which I was not advised) and overdrew the account and I will now have an overdraft fee! Then I see an email about a credit for almost the same amount, THAT I get notified about and the refund was a complete surprise. If I was made aware of a deduction either by the phone rep or via email I would have made arrangements to get money in there sooner. This is getting worse and NOTHING is resolved due to a strong lack of communication from GoDaddy. In other words you can communicate a credit but when it is a debit you choose to let it just go through without notice, that is not right.Resolve: Just put the site back up until the three years is up. This is just getting nuts.[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]xThe customer made 4 payments for the hosting service in question as follows:1) An initial payment for a 3 year term on May 2, 2012. This payment was for the service period ending May 2, 2015.2) On May 7, 2015 the customer renewed the service for one (1) month via an online transaction. This was for the service period ending June 2, 2015.3) On June 19, 2015 the customer renewed the service for one (1) month via an online transaction. This was for the service period ending July 2, 2015.4) On July 17, 2015 the customer renewed the service for one (1) month via an online transaction. This was for the service period ending August 2, 2015.Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's hosting service at the end of each service period and did so in a good faith effort to honor its agreements with the customer.On August 2, 2015, the customer’s most recent agreed and purchased term of hosting ended. After the customer’s agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. On August 22, 2015, the customer’s hosting service was canceled due to nonpayment.On August 13, 2015, the customer or another party with account access renewed other expiring services via an online transaction. The expired hosting service was still eligible for renewal on this date, however, it was not included in the transaction that was processed.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed) it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.The customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content. Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime goodwill exception, GoDaddy will reduce the content recovery fee to $75. Should our customer wish to accept this offer, they will need to let our office know as soon as possible, as the recovery of their content is a time-sensitive matter. They will also need to purchase a new hosting plan prior to any attempt to recover their content.Education:The customer might find the following articles useful.BACK UP YOUR WEBSITE[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications Agreement• GoDaddy Domain name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23, 2014 the complainant purchased two Domain Names and a Business Website Builder plan for a one year term. Subsequently on February 2, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $121.01 for a one year term. The complainant next contacted our Customer Care Center on March 22, 2015 with questions regarding the configuration of their Get Found service. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Website Builder and/or Get Found service we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our policies. Domain Names are not refundable.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between May 3 and May 6, 2017, our customer registered 20 domain names during 4...
separate online transactions, each for a 1 year term. Our customer’s transactions were randomly flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s). GoDaddy takes customer security and our commitment to preventing fraud very seriously.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on May 12, 2017. Additionally, the transactions were refunded in full to their original payment method, and the domain name registrations removed from the account. Our customer has since provided the verification information, and the account has been unlocked. They will need to contact our customer care team to recover the domain names in question.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements...
upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn reviewing the account, it appears the complainants email address has been associated with this account since 2012. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as use of a new email address. Account management is a customer responsibility. As such our office has attempted to contact the complainant and the account holder to assist with updating the email address but was only able to leave voicemails. An email was also sent to the complainant.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office has emailed the complainant and our customer to assist with updating their email address tied to the GoDaddy account. We ask that the complainant work with our office directly so we may assist with the update.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Thanks,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I am not subject to their trumped up policies to refuse to cancel my account. Their policies take a tremendous amount of time, escalate security (instead of reducing it), and they continue to bill with impunity (which is outright fraud). I am going to write letters to the charge card carriers questioning GoDaddy's ability to take charge cards for payment, since GoDaddy has been outright irresponsible. The remedies GoDaddy suggest take considerable amounts of time on my part and basically make no sense from a logical perspective - why would anyone continue to increase security on a supposedly non-existent account, in order to prevent further billing? After 30 minutes of attempting to cure their stupid policies, there was no result (repeatedly - their shortcoming, not mine - I used to be a programmer and do know what I am talking about). GoDaddy people are liars, frauds, and cheats. I will not do their customer service for them, and will continue to escalate this until they close their doors or refund my money and close my account.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement* Domains By Proxy Domain Name Proxy Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 20, 2013 the complainant purchased GoDaddy’s Professional Website Design service for a one-year term during a call to our Customer Care Center. This is for the period ending November 20, 2014. Over the next year our design team had multiple interactions with complainant to discuss their website and requested content to be used within the site.On September 15, 2014, our office reached out to the complainant regarding their response to a customer satisfaction survey. At that time, the complainant was provided with an additional one-year of GoDaddy’s Professional Website Design service at no cost in order provide them additional time to provide the information required to complete their website. This was followed on September 16, 2014 by a call from one of our Web Design Team supervisors. During this call, the complainant was advised of what information our website designers required to complete the creation of their website, advising it was the responsibility of the complainant to provide the content information for their website.On October 29, 2015 our Website Design Team reached out to the complainant to request information in order to complete their website. During the call the complainant was advised of the service's upcoming expiration date.On November 20, 2015 the complainant’s Professional Website Design service expired.On December 1, 2015 the complainant contacted our Customer Care Center to discuss completing their website. The complainant requested their Professional Website Design service be extended at no cost. They were offered an additional three-months of service once the complainant had renewed their existing plan.The complainant has now requested a refund for their original purchase of the Professional Website Design service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has already provided the complainant one-year of service (a $1,079.88 value) at no cost and cannot continue to absorb the costs related to their inaction. Should the complainant wish to move ahead with the development of their website we will honor our previous offer of 3 additional months of our Professional Website Design service once they had renewed their existing plan.EDUCATION:The complainant might find the following articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyGetting Started with Professional Web Design https://www.godaddy.com/help/getting-started-with-professional-web-design-4173Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We have reviewed this matter and would like to present the following.We stand by our previous response. When the hosting plan in question was purchased, the complainant informed our support teams they would follow up when ready to migrate their website data to the new hosting plan. The complainant did not follow up to address this matter.The complainant has cancelled the hosting plan and received a full refund of all charges for with the plan in question. There are no further applicable refunds with regards to this matter. If the complainant wishes to purchase a new hosting plan again and migrate their website, they can reach out to our support teams for further assistance.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 8, 2011, our customer purchased a Pro Reseller plan for a 5 year term...
with assistance from GoDaddy’s customer care. On December 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to expiration informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer has canceled the reseller plan in question within the refund eligibility period, we have refunded the transaction totaling $899.40 to the original payment method. While GoDaddy has processed our customer’s refund on December 12, 2016, Certegy Check Services, Inc., the third-party processing company GoDaddy uses for check transactions, may hold those funds for up to 10 days. Meanwhile, Certegy determines if there are outstanding claims to those funds, and if one is found, all or part of the refund may be applied to what is owed. Otherwise, the funds are released back to our customer’s financial institution by the 11th day.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 16, 2017; per our customer's account preferences, GoDaddy was instructed to...
automatically renew an SSL certificate our customer had been utilizing for a 1-year term and did so in a good faith effort to honor its agreements with our customer. An order confirmation with details was sent to our customer immediately following the transaction, allowing them time to contact our Customer Care teams if any concerns existed.GoDaddy sent a renewal notice on June 16, 2017 to inform our customer their expiring item would be renewed in accordance with their account settings unless action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.On August 7, 2017, GoDaddy was notified by our customer’s financial institution a dispute in the form of a chargeback was processed against the recent renewal transaction. Our customer chose to dispute the transaction instead of contacting our Customer Care teams to request a refund.Contrary to our customer’s understanding, they did not contact our Customer Care team until August 30, 2017, and was properly informed the service was ineligible for refund, per GoDaddy’s Refund Policy at [redacted].RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since canceled all services within the associated GoDaddy account. There are no eligible refunds remaining within the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Hello Mr. M[redacted],Thank you for your prompt reply. Unfortunately, after reviewing your reply I feel you may be misinformed. Please listen to the calls I have made. Especially the one where I explain over and over that the process you mention and provide links to in your reply has failed and I was not getting any reply from the Two-step Authorization department. I explained the process was not working on the phone, in email and via messaging through social media.Please see the attached PDF files showing multiple attempts to contact Godaddy according to the guidelines:~ The first showing over 10 attempts to email the Two-step Authorization department according to the rules/guidelines established by Godaddy. The customer service representative named Shane acknowledged reciept of the mail to his inbox while we were on the phone. Despite my emails coming from a godaddy email server and being delivered to a Godaddy email server...to date there has been no reply from the emails shown.~ The second showing my attempts to work with Godaddy through the Twitter social media outlet...to frustration on my part and no solution offered by Godaddy that will solve the issue.*Please take special note how I explained that the process was not working and asked for help. Please note that I gave several solutions to the representatives that could solve the issue. Summerized: It is 'business 101'. If the customer (me) explains the company-provided solution (your link) is not accomplishing the desired outcome of both parties (we both want me to be able to access my account. Otherwise you would not provide a solution on how to accomplish this task) the party that can fix the problem (Godaddy) should. I cannot fix Godaddy, the Two-step Authorization department or the guidelines Godaddy has provided that do not work; Godaddy can. Will they?Any help you can render would be welcome.[redacted]
GoDaddy claims that I consented to terms that were stated PRIOR TO PURCHASE, BUT I DID NOT. All I ask is that they back up their claim with some kind of proof. The fact that they cannot produce this proof is indicative of the fact that NO SUCH AGREEMENT was made at the time of purchase. The company refers to a link that discloses their policies, but this does not alter the fact that this information was not disclosed prior to the purchase. Until GoDaddy can produce DOCUMENTATION that these terms were disclosed PRIOR to purchase, I can only assume that NO SUCH PROOF EXISTS!I am afraid that the only way to clear up this matter may very well be via Small Claims Court or even a Class-Action lawsuit!
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception, we have offered to reduce the restore fee to $75. This fee will help offset expenses incurred by our administrators while performing data recovery. This offer will be honored until February 20, 2016. Our customer may contact our 24 hour Customer Care Center at ###-###-#### should they wish to accept this offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
It's about basic customer service. You guys send spam and all sorts of other emails - how can I filter out what is useful? Small oversights cannot be forgiven by GoDaddy to keep its customers happy - that whole way of treating customers like this is unforgivable.Also does GoDaddy ever reimburse its customers for poor product service? I have had issues with GoDaddy SMTP servers numerous times when sending emails programatically - GoDaddy never did anything to alleviate the pain I went through.Just poor all around customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The statements by GoDaddy are not true. In particular the following statement;"The capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its release. "I am not asking for any capability beyond what I was promised. I purchased a Web Builder package that allows me to build ONE website for presentation on BOTH stationary and mobile platforms. The stationary platform works as it should, the mobile platform does not. This is an issue with Godaddy's Webuilder program. Again; The mobile website does not present properly; improperly highlights menu items; highlights menus options for pages other than the one you're on, improperly changes colors of non-highlighted menu items, etc. 30% of my business comes from mobile platforms and the manner by which GiDaddy's Webuilder presents my website is unprofessional. I am asking that they fix the issues within their system that are preventing the mobile websites from working properly. I paid for a service to properly publish my website on both stationary and mobile platforms and I am only receiving service for a properly published stationary platform. I am not asking for any capabilities beyond what was promised.I have spent more than two months trying to get GoDaddy to resolve this issue. Throughout, I have been lied to, given wrong information, provided dead links to open repair tickets, repair tickets closed without being resolve, told the issue was resolved when it still remains and generally blown off with no resolution. Their technical service is deplorable and designed to run the customer around in circles. So when GoDaddy claims that;"GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. ""That is also untrue and unaddressed.In response to GoDaddy's final statement;"If the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost"I require SSL for my business and WordPress does not provide SSL certificates. Again, I don't require more flexibility, I require nothing more that the product I purchased; a properly published website for both stationary and mobile platforms.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On June 23, 2015, our customer purchased an Express Email Marketing plan for a...
1-year term via online. On June 23, 2016, GoDaddy automatically renewed the service per our customer’s account preferences. An email notice was sent on June 13, 2016 indicating the product will renew. Despite being offered a refund; our customer chose to dispute the charge of $407.76 with their payment provider. Our customer had multiple websites setup on a Managed [redacted] hosting plan which expired July 2, 2016, and canceled on July 22, 2016 due to non-payment. GoDaddy proactively sent multiple notices to the email on file. We must rely on our customers to maintain valid contact information on their accounts. On July 22, 2016 our customer contacted support to reinstate the canceled websites. Hosting restores can be attempted for a fee and are not guaranteed. Customers are responsible to maintain independent backups as per our hosting agreements. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception, the restore fee was reduced from $150 to $75 per website. On July 23, 2016, our customer purchased 1-month of a new hosting plan and paid the reduced fees to restore four websites. Restores typically take 7 to 10 days to complete; our technical team expedited and completed the process on July 25, 2016. GoDaddy does not provide compensation for customer failure to manage their own accounts. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Gary H[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer utilizes multiple GoDaddy accounts to manage their domain names. GoDaddy does not arbitrarily provide access to customer accounts without proper authentication. If a customer is unable to validate an account via phone, our customer care agents are unable to provide proper assistance. Account management, including maintaining up-to-date log in information, is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since contacted GoDaddy’s customer care team and successfully accessed their accounts and services within. We believe this has resolved our customer’s concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 14, 2015 the complainant purchased a Deluxe cPanel Hosting plan with a Dedicated Hosting IP for a one month term during an online transaction. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. On March 17, 2015 the complainant cancelled their Deluxe cPanel Hosting plan with a Dedicated Hosting IP.Without first requesting a refund from GoDaddy the complainant has requested their refund through the Revdex.com complaint process.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy GoDaddy has provided the complainant with their requested refund. Please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Canceling Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory enough to me. I have cancelled the plans in the GoDaddy account and I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
p.s. GoDaddy should really get in control over what their sales chat team tells potential customers.
This just made matters worse. GoDaddy debited my account (of which I was not advised) and overdrew the account and I will now have an overdraft fee! Then I see an email about a credit for almost the same amount, THAT I get notified about and the refund was a complete surprise. If I was made aware of a deduction either by the phone rep or via email I would have made arrangements to get money in there sooner. This is getting worse and NOTHING is resolved due to a strong lack of communication from GoDaddy. In other words you can communicate a credit but when it is a debit you choose to let it just go through without notice, that is not right.Resolve: Just put the site back up until the three years is up. This is just getting nuts.[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]xThe customer made 4 payments for the hosting service in question as follows:1) An initial payment for a 3 year term on May 2, 2012. This payment was for the service period ending May 2, 2015.2) On May 7, 2015 the customer renewed the service for one (1) month via an online transaction. This was for the service period ending June 2, 2015.3) On June 19, 2015 the customer renewed the service for one (1) month via an online transaction. This was for the service period ending July 2, 2015.4) On July 17, 2015 the customer renewed the service for one (1) month via an online transaction. This was for the service period ending August 2, 2015.Per our customer's account preferences, GoDaddy was instructed to not automatically renew the customer's hosting service at the end of each service period and did so in a good faith effort to honor its agreements with the customer.On August 2, 2015, the customer’s most recent agreed and purchased term of hosting ended. After the customer’s agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from the customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. On August 22, 2015, the customer’s hosting service was canceled due to nonpayment.On August 13, 2015, the customer or another party with account access renewed other expiring services via an online transaction. The expired hosting service was still eligible for renewal on this date, however, it was not included in the transaction that was processed.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed) it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.The customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content. Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime goodwill exception, GoDaddy will reduce the content recovery fee to $75. Should our customer wish to accept this offer, they will need to let our office know as soon as possible, as the recovery of their content is a time-sensitive matter. They will also need to purchase a new hosting plan prior to any attempt to recover their content.Education:The customer might find the following articles useful.BACK UP YOUR WEBSITE[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications Agreement• GoDaddy Domain name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23, 2014 the complainant purchased two Domain Names and a Business Website Builder plan for a one year term. Subsequently on February 2, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $121.01 for a one year term. The complainant next contacted our Customer Care Center on March 22, 2015 with questions regarding the configuration of their Get Found service. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Website Builder and/or Get Found service we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our policies. Domain Names are not refundable.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between May 3 and May 6, 2017, our customer registered 20 domain names during 4...
separate online transactions, each for a 1 year term. Our customer’s transactions were randomly flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s). GoDaddy takes customer security and our commitment to preventing fraud very seriously.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on May 12, 2017. Additionally, the transactions were refunded in full to their original payment method, and the domain name registrations removed from the account. Our customer has since provided the verification information, and the account has been unlocked. They will need to contact our customer care team to recover the domain names in question.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements...
upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn reviewing the account, it appears the complainants email address has been associated with this account since 2012. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as use of a new email address. Account management is a customer responsibility. As such our office has attempted to contact the complainant and the account holder to assist with updating the email address but was only able to leave voicemails. An email was also sent to the complainant.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. At this time our office has emailed the complainant and our customer to assist with updating their email address tied to the GoDaddy account. We ask that the complainant work with our office directly so we may assist with the update.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Thanks,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I am not subject to their trumped up policies to refuse to cancel my account. Their policies take a tremendous amount of time, escalate security (instead of reducing it), and they continue to bill with impunity (which is outright fraud). I am going to write letters to the charge card carriers questioning GoDaddy's ability to take charge cards for payment, since GoDaddy has been outright irresponsible. The remedies GoDaddy suggest take considerable amounts of time on my part and basically make no sense from a logical perspective - why would anyone continue to increase security on a supposedly non-existent account, in order to prevent further billing? After 30 minutes of attempting to cure their stupid policies, there was no result (repeatedly - their shortcoming, not mine - I used to be a programmer and do know what I am talking about). GoDaddy people are liars, frauds, and cheats. I will not do their customer service for them, and will continue to escalate this until they close their doors or refund my money and close my account.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement* Domains By Proxy Domain Name Proxy Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 20, 2013 the complainant purchased GoDaddy’s Professional Website Design service for a one-year term during a call to our Customer Care Center. This is for the period ending November 20, 2014. Over the next year our design team had multiple interactions with complainant to discuss their website and requested content to be used within the site.On September 15, 2014, our office reached out to the complainant regarding their response to a customer satisfaction survey. At that time, the complainant was provided with an additional one-year of GoDaddy’s Professional Website Design service at no cost in order provide them additional time to provide the information required to complete their website. This was followed on September 16, 2014 by a call from one of our Web Design Team supervisors. During this call, the complainant was advised of what information our website designers required to complete the creation of their website, advising it was the responsibility of the complainant to provide the content information for their website.On October 29, 2015 our Website Design Team reached out to the complainant to request information in order to complete their website. During the call the complainant was advised of the service's upcoming expiration date.On November 20, 2015 the complainant’s Professional Website Design service expired.On December 1, 2015 the complainant contacted our Customer Care Center to discuss completing their website. The complainant requested their Professional Website Design service be extended at no cost. They were offered an additional three-months of service once the complainant had renewed their existing plan.The complainant has now requested a refund for their original purchase of the Professional Website Design service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has already provided the complainant one-year of service (a $1,079.88 value) at no cost and cannot continue to absorb the costs related to their inaction. Should the complainant wish to move ahead with the development of their website we will honor our previous offer of 3 additional months of our Professional Website Design service once they had renewed their existing plan.EDUCATION:The complainant might find the following articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyGetting Started with Professional Web Design https://www.godaddy.com/help/getting-started-with-professional-web-design-4173Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We have reviewed this matter and would like to present the following.We stand by our previous response. When the hosting plan in question was purchased, the complainant informed our support teams they would follow up when ready to migrate their website data to the new hosting plan. The complainant did not follow up to address this matter.The complainant has cancelled the hosting plan and received a full refund of all charges for with the plan in question. There are no further applicable refunds with regards to this matter. If the complainant wishes to purchase a new hosting plan again and migrate their website, they can reach out to our support teams for further assistance.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 8, 2011, our customer purchased a Pro Reseller plan for a 5 year term...
with assistance from GoDaddy’s customer care. On December 8, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to expiration informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As our customer has canceled the reseller plan in question within the refund eligibility period, we have refunded the transaction totaling $899.40 to the original payment method. While GoDaddy has processed our customer’s refund on December 12, 2016, Certegy Check Services, Inc., the third-party processing company GoDaddy uses for check transactions, may hold those funds for up to 10 days. Meanwhile, Certegy determines if there are outstanding claims to those funds, and if one is found, all or part of the refund may be applied to what is owed. Otherwise, the funds are released back to our customer’s financial institution by the 11th day.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 16, 2017; per our customer's account preferences, GoDaddy was instructed to...
automatically renew an SSL certificate our customer had been utilizing for a 1-year term and did so in a good faith effort to honor its agreements with our customer. An order confirmation with details was sent to our customer immediately following the transaction, allowing them time to contact our Customer Care teams if any concerns existed.GoDaddy sent a renewal notice on June 16, 2017 to inform our customer their expiring item would be renewed in accordance with their account settings unless action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.On August 7, 2017, GoDaddy was notified by our customer’s financial institution a dispute in the form of a chargeback was processed against the recent renewal transaction. Our customer chose to dispute the transaction instead of contacting our Customer Care teams to request a refund.Contrary to our customer’s understanding, they did not contact our Customer Care team until August 30, 2017, and was properly informed the service was ineligible for refund, per GoDaddy’s Refund Policy at [redacted].RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since canceled all services within the associated GoDaddy account. There are no eligible refunds remaining within the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Hello Mr. M[redacted],Thank you for your prompt reply. Unfortunately, after reviewing your reply I feel you may be misinformed. Please listen to the calls I have made. Especially the one where I explain over and over that the process you mention and provide links to in your reply has failed and I was not getting any reply from the Two-step Authorization department. I explained the process was not working on the phone, in email and via messaging through social media.Please see the attached PDF files showing multiple attempts to contact Godaddy according to the guidelines:~ The first showing over 10 attempts to email the Two-step Authorization department according to the rules/guidelines established by Godaddy. The customer service representative named Shane acknowledged reciept of the mail to his inbox while we were on the phone. Despite my emails coming from a godaddy email server and being delivered to a Godaddy email server...to date there has been no reply from the emails shown.~ The second showing my attempts to work with Godaddy through the Twitter social media outlet...to frustration on my part and no solution offered by Godaddy that will solve the issue.*Please take special note how I explained that the process was not working and asked for help. Please note that I gave several solutions to the representatives that could solve the issue. Summerized: It is 'business 101'. If the customer (me) explains the company-provided solution (your link) is not accomplishing the desired outcome of both parties (we both want me to be able to access my account. Otherwise you would not provide a solution on how to accomplish this task) the party that can fix the problem (Godaddy) should. I cannot fix Godaddy, the Two-step Authorization department or the guidelines Godaddy has provided that do not work; Godaddy can. Will they?Any help you can render would be welcome.[redacted]
GoDaddy claims that I consented to terms that were stated PRIOR TO PURCHASE, BUT I DID NOT. All I ask is that they back up their claim with some kind of proof. The fact that they cannot produce this proof is indicative of the fact that NO SUCH AGREEMENT was made at the time of purchase. The company refers to a link that discloses their policies, but this does not alter the fact that this information was not disclosed prior to the purchase. Until GoDaddy can produce DOCUMENTATION that these terms were disclosed PRIOR to purchase, I can only assume that NO SUCH PROOF EXISTS!I am afraid that the only way to clear up this matter may very well be via Small Claims Court or even a Class-Action lawsuit!
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception, we have offered to reduce the restore fee to $75. This fee will help offset expenses incurred by our administrators while performing data recovery. This offer will be honored until February 20, 2016. Our customer may contact our 24 hour Customer Care Center at ###-###-#### should they wish to accept this offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
It's about basic customer service. You guys send spam and all sorts of other emails - how can I filter out what is useful? Small oversights cannot be forgiven by GoDaddy to keep its customers happy - that whole way of treating customers like this is unforgivable.Also does GoDaddy ever reimburse its customers for poor product service? I have had issues with GoDaddy SMTP servers numerous times when sending emails programatically - GoDaddy never did anything to alleviate the pain I went through.Just poor all around customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The statements by GoDaddy are not true. In particular the following statement;"The capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its release. "I am not asking for any capability beyond what I was promised. I purchased a Web Builder package that allows me to build ONE website for presentation on BOTH stationary and mobile platforms. The stationary platform works as it should, the mobile platform does not. This is an issue with Godaddy's Webuilder program. Again; The mobile website does not present properly; improperly highlights menu items; highlights menus options for pages other than the one you're on, improperly changes colors of non-highlighted menu items, etc. 30% of my business comes from mobile platforms and the manner by which GiDaddy's Webuilder presents my website is unprofessional. I am asking that they fix the issues within their system that are preventing the mobile websites from working properly. I paid for a service to properly publish my website on both stationary and mobile platforms and I am only receiving service for a properly published stationary platform. I am not asking for any capabilities beyond what was promised.I have spent more than two months trying to get GoDaddy to resolve this issue. Throughout, I have been lied to, given wrong information, provided dead links to open repair tickets, repair tickets closed without being resolve, told the issue was resolved when it still remains and generally blown off with no resolution. Their technical service is deplorable and designed to run the customer around in circles. So when GoDaddy claims that;"GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. ""That is also untrue and unaddressed.In response to GoDaddy's final statement;"If the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost"I require SSL for my business and WordPress does not provide SSL certificates. Again, I don't require more flexibility, I require nothing more that the product I purchased; a properly published website for both stationary and mobile platforms.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On June 23, 2015, our customer purchased an Express Email Marketing plan for a...
1-year term via online. On June 23, 2016, GoDaddy automatically renewed the service per our customer’s account preferences. An email notice was sent on June 13, 2016 indicating the product will renew. Despite being offered a refund; our customer chose to dispute the charge of $407.76 with their payment provider. Our customer had multiple websites setup on a Managed [redacted] hosting plan which expired July 2, 2016, and canceled on July 22, 2016 due to non-payment. GoDaddy proactively sent multiple notices to the email on file. We must rely on our customers to maintain valid contact information on their accounts. On July 22, 2016 our customer contacted support to reinstate the canceled websites. Hosting restores can be attempted for a fee and are not guaranteed. Customers are responsible to maintain independent backups as per our hosting agreements. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception, the restore fee was reduced from $150 to $75 per website. On July 23, 2016, our customer purchased 1-month of a new hosting plan and paid the reduced fees to restore four websites. Restores typically take 7 to 10 days to complete; our technical team expedited and completed the process on July 25, 2016. GoDaddy does not provide compensation for customer failure to manage their own accounts. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Gary H[redacted] Office of the CEO - GoDaddy
They need to walk me through how to activate it correctly and refund me the money I have paid up until now. Sincerely,
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer utilizes multiple GoDaddy accounts to manage their domain names. GoDaddy does not arbitrarily provide access to customer accounts without proper authentication. If a customer is unable to validate an account via phone, our customer care agents are unable to provide proper assistance. Account management, including maintaining up-to-date log in information, is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since contacted GoDaddy’s customer care team and successfully accessed their accounts and services within. We believe this has resolved our customer’s concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 14, 2015 the complainant purchased a Deluxe cPanel Hosting plan with a Dedicated Hosting IP for a one month term during an online transaction. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. On March 17, 2015 the complainant cancelled their Deluxe cPanel Hosting plan with a Dedicated Hosting IP.Without first requesting a refund from GoDaddy the complainant has requested their refund through the Revdex.com complaint process.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Per our Refund Policy GoDaddy has provided the complainant with their requested refund. Please allow 5 to 7 days for this to reflect with their financial institution.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Canceling Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory enough to me. I have cancelled the plans in the GoDaddy account and I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
p.s. GoDaddy should really get in control over what their sales chat team tells potential customers.