Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception, we have offered to reduce the restore fee to $75. This fee will help offset expenses incurred by our administrators while performing data recovery. This offer will be honored until February 20, 2016. Our customer may contact our 24 hour Customer Care Center at ###-###-#### should they wish to accept this offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As I said in my complaint, GoDaddy provided no evidence that SPAM was being sent from my account, so their action was uncalled for. Since they have restored my email (yet to be verified), I accept the resolution.
Regards,
[redacted]
When I called to cancel the Domain package I was not informed that I would continue to be billed for the CashParking. If I had known that, I obviously would have cancelled it as well.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On June 23, 2015, our customer purchased an Express Email Marketing plan for a...
1-year term via online. On June 23, 2016, GoDaddy automatically renewed the service per our customer’s account preferences. An email notice was sent on June 13, 2016 indicating the product will renew. Despite being offered a refund; our customer chose to dispute the charge of $407.76 with their payment provider. Our customer had multiple websites setup on a Managed [redacted] hosting plan which expired July 2, 2016, and canceled on July 22, 2016 due to non-payment. GoDaddy proactively sent multiple notices to the email on file. We must rely on our customers to maintain valid contact information on their accounts. On July 22, 2016 our customer contacted support to reinstate the canceled websites. Hosting restores can be attempted for a fee and are not guaranteed. Customers are responsible to maintain independent backups as per our hosting agreements. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception, the restore fee was reduced from $150 to $75 per website. On July 23, 2016, our customer purchased 1-month of a new hosting plan and paid the reduced fees to restore four websites. Restores typically take 7 to 10 days to complete; our technical team expedited and completed the process on July 25, 2016. GoDaddy does not provide compensation for customer failure to manage their own accounts. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Gary H[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer utilizes multiple GoDaddy accounts to manage their domain names. GoDaddy does not arbitrarily provide access to customer accounts without proper authentication. If a customer is unable to validate an account via phone, our customer care agents are unable to provide proper assistance. Account management, including maintaining up-to-date log in information, is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since contacted GoDaddy’s customer care team and successfully accessed their accounts and services within. We believe this has resolved our customer’s concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
It is in fact true that I was able to transfer my domain name out of GoDaddy, and for them allowing that, I appreciate it. However the only issue I have remaining (and I did try to reach out to the Revdex.com to update my complaint, to reflect this new information) is that I was basically in a position where I had to renew my domain name, as it was set to expire 2/24/16 and it was set to "be transferrable" 2/20/16 - with that said, I paid 17.17 to renew the domain name for one year, not knowing first and foremost if GoDaddy was going ot release my domain, and I did not want it to expire on 2/24/16 in the case that I had to wait until 2/20/16, and if said transfer took longer than 3-4 days I'd have lost the domain. My new domain registrar has advised that I request GoDaddy refund me the 17.17 -- and from what I was able to find (and I could be wrong, I'll be honest and say that I'm not 100% sure, since it seems GoDaddy's terms change on the fly) -- but their website shows that if a request is made for a refund on a renewal within 48 hours, it will be refunded. I do not however know if that applies in my case or in which scenarios is does. With that said, I would appreciate the refund, since again going by the information I had before me -- domain can't be transferred until 2/20/16, domain expires 2/24/16 -- I did what I felt I needed to do (thinking that in the end they were not going to let me move it until 2/20/16 anyhow) and renewed the domain. If they can take care of this as a credit back to my credit card, I would be immensely grateful. Thank you.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 15, 2013, the complainant purchased GoDaddy’s Deluxe Linux hosting plan for a one-year term. This is for the period ending April 15, 2014. On July 2, 2013, the complainant upgraded this hosting plan to the Ultimate Secure Linux plan with the assistance of GoDaddy’s customer care team.On August 13, 2013, the complainant was provided 3 additional months of hosting at no cost as a goodwill gesture. This was previously addressed by our office in Revdex.com Consumer Complaint #9655208 submitted by the complainant. This extended the complainant’s hosting expiration to July 15, 2014.From July 15, 2014 to August 25, 2015, the hosting account in question was manually renewed by the complainant on a monthly basis. The last monthly renewal payment received by GoDaddy was on August 25, 2015 for the term ending September 15, 2015.On September 15, 2015, per the complainant’s account preferences, GoDaddy was instructed not to automatically renew the complainant’s hosting account, and did not renew it in a good faith effort to honor its agreements with the complainant. GoDaddy did not attempt to charge the complainant’s payment method for the hosting in question.GoDaddy sent notices after the expiration date on:• September 15, 2015 at 7:04 AM• September 25, 2015 at 4:23 AM• October 5, 2015 at 5:29 AM These notices informed the customer their expired hosting account was at risk of being canceled unless additional action was taken.On the day the hosting account expired, in this case September 15, 2015, the complainant’s agreed and purchased term of hosting ended. After this term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the complainant’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the complainant agreed) it is the complainant’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.The complainant was under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content. Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the complainant’s hosting restore fee to the original payment method, a total of $149.99. The complainant may need to allow 5 to 7 business days for the financial institution to credit these funds to their account. Future refunds will be provided in accordance with GoDaddy’s refund policy.It is also a recommended best practice that the complainant maintain their own independent backups of their site data, a responsibility that the complainant agreed to upon hosting their site content on GoDaddy’s servers.EDUCATION:The complainant may find the following articles helpful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Back Up Your Website:https://www.godaddy.com/help/back-up-your-website-8480Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: [redacted]On February 3, 2013 the complainant registered the Domain Name in question for a two-year term via an online transaction. This is for the period ending February 3, 2015.Go Daddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. The complainant added this privacy service to the domain name on February 12, 2013 via an online transaction.On February 4, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent multiple notices pre- and post-renewal to the complainant. These notices indicated the Domain Name in question would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On February 9, 2015 the complainant transferred the Domain Name in question to a Registrar other than GoDaddy.On March 30, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The time remaining on the Domain Name in question was transferred with it to the gaining Registrar and is not eligible for refund.As a onetime exception to our Refund Policy, GoDaddy has provided the complainant with a refund for the Domains By Proxy portion of the most recent renewal of the Domain Name in question. Please allow 5-7 days for this to reflect with their financial institution. EDUCATION:The following GoDaddy Support article may be helpful in the future to the complainant for managing products and services:Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]
It's about basic customer service. You guys send spam and all sorts of other emails - how can I filter out what is useful? Small oversights cannot be forgiven by GoDaddy to keep its customers happy - that whole way of treating customers like this is unforgivable.Also does GoDaddy ever reimburse its customers for poor product service? I have had issues with GoDaddy SMTP servers numerous times when sending emails programatically - GoDaddy never did anything to alleviate the pain I went through.Just poor all around customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until 2/25/2017 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted].On June 21, 2016, our customer purchased several GoDaddy services via online...
transaction, including a Website Builder Business plan, purchased for a 1-month term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, the Website Builder plan was not an add-on, or bundled with the purchase of another service.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon its monthly expiration and did so in a good faith effort to honor its agreements with our customer. Following each renewal transaction, an order confirmation was sent to our customer containing details of the transaction.On December 21, 2016, following an automatic renewal of the Website Builder plan for an additional month, our customer contacted our customer care team and requested a refund for the preceding 6-months of service. A full refund for the December 21, 2016 transaction was provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been provided the applicable refund per GoDaddy’s Refund Policy, publicly displayed at http://*.co/refund. We encourage our customer to review their product renewal preferences to avoid undesired renewals; account management is a customer responsibility.Our customer may find the following article helpful:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 30, 2016, our customer purchased shared cPanel hosting for a one-year term via...
online transaction. On July 30, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and attempted to do so in good faith to honor its agreements with its customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to its customer.GoDaddy attempted to proactively notify its customer of the renewal, providing 10 days of service to its customer at no cost following expiration. GoDaddy provided an additional 10 days of service in suspended status prior cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and the service was canceled on August 19, 2017 due to non-payment. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has contacted our customer directly, and discussed the steps needed to recover the customer’s site content. Our office will waive the hosting restore attempt fee of $149.99 as a one-time exception. The steps discussed with our customer must be taken in a timely manner.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We attempted to call our customer to assist with finding the customer account but were unable to reach them. As previously mentioned, should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached 24/7 at 480-505-8855. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 12, 2010, our customer purchased three domains for five years via an online...
order.On May 6, 2015, our customer renewed two of the domains from the May 12, 2010 transaction for one year, via an online order. Our customer turned off auto renew for the third domain they had bought in 2010.On May 11, 2016, our customer renewed the two domains in question for one year via an online order.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so on May 13, 2017 in a good faith effort to honor its agreements with our customer. Per the terms our customer agreed to, domains that auto renew do so for a period equal to the length of the original registration. GoDaddy sent renewal notices prior to the expiration date on:• February 11, 2017• March 13, 2017• April 12, 2017• April 27, 2017• May 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings and our terms of service unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy will not be providing the requested credit amount, as a good faith gesture, we will add a $50 In-Store credit to our customer’s account. This credit may be used for future purchases.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No notification was received from Godaddy prior to renewal - otherwise I would have cancelled. I have checked all of my email boxes ( inbox and trash) and have no such notification.I request a refund of this amount.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has not locked the existing account which contains one domain name. GoDaddy also does not create account security PIN numbers; the account PIN is created at the time of account setup. Given that our customer made a purchase in the new account, they would be able to utilize the last 8 digits of the credit card on file to validate security with our Customer Care representatives. Our customer’s concern is unclear at this point as the existing account is not locked and GoDaddy is not preventing our customer from accessing and managing their account. Our customer may work with GoDaddy’s 24/7 Customer Care teams to gain access to the current account. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I do not accept the response from GoDaddy. I called and CANCELLED ALL of my GoDaddy products in April of 2015. ALL components were cancelled and the failure to remove ALL items was the fault of the GoDaddy telephone customer service representative. After that time I no longer had access to any GoDaddy accounts. I cancelled the account. The website and e-mail services were shut down. No GoDaddy products were used after that date. The GoDaddy Customer Service representatives are very difficult to deal with and require constant repetition of requests. It is the fault of the Customer Service representatives that new charges were recorded without my authorization.I was a GoDaddy Customer since 2008. I was not new to this company. When I called in 2015, I called to cancel my ENTIRE account. That included ALL components. I knew exactly what I was doing and communicated that to the Customer Service representative. At that time I ENDED my contractual relationship with GoDaddy.com. GoDaddy.com had no further authorization to charge me for anything. I did not use any GoDaddy products after that date and did not have access to any GoDaddy accounts. I affirm my request for refund of these charges. Thank you. GoDaddy was not authorized to bill me for any items after I called to cancel my entire account.
Hello, the hosting plan does not perform as required why pay for something that does not work , I am no longer going to use go daddy hosting plan. I was using the plan but there is many problems, the pages load extremely slow with the Wordpress plugin on plex. I spoke to there support and they confirmed that it's an issue and I should switch back to old Wordpress plan and asking me to pay again . This was on phone and wbe chat whenever I spoke about the issues they wanted me to purchase different plan. I have now signed up with a different provider and everything loads instantly.if I pay for something from a brick and mortar store I would not have rights to a refund if the product was faulty because it's in the shops terms and conditions on refund policy , no because law says if a product is faulty I am entitled to a refund this product is clearly faulty I tried on multiple occasions to get this sorted with go daddy and response was to switch back to the Wordpress plan which meant I would need to pay more money and lose £15.I asked them to credit the £15 to my go daddy account so I can use money on something that maybe works? Perhaps godaddy needs to look at sorting there severs.[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at[redacted] On April 13, 2015 our customer...
purchased a domain and a Website Builder plan, each for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, they did not pay GoDaddy to build a website for them. We do offer a Website Design Service in which our team will create a website but our customer did not to purchase this service. On April 13, 2016 our customer’s products expired. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment. GoDaddy subsequently sent an email notice to the customer to inform them the items were at risk of being can canceled unless additional action was taken. Account management is a customer responsibility. On April 13, 2016 our customer contact GoDaddy’s care team and was unable to provide the Call-in PIN in which they had created for the GoDaddy account. Our customer then declined further assistance and indicated they would submit a complaint to the Revdex.com. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned as intended. As such, GoDaddy is unable to provide the desired settlement. Our customer may locate the PIN using the instructions at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Greg H
[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Account management, including the renewal of services in a timely manner and maintaining independent website data backups is a customer responsibility. As a one-time exception, we have offered to reduce the restore fee to $75. This fee will help offset expenses incurred by our administrators while performing data recovery. This offer will be honored until February 20, 2016. Our customer may contact our 24 hour Customer Care Center at ###-###-#### should they wish to accept this offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.As I said in my complaint, GoDaddy provided no evidence that SPAM was being sent from my account, so their action was uncalled for. Since they have restored my email (yet to be verified), I accept the resolution.
Regards,
[redacted]
When I called to cancel the Domain package I was not informed that I would continue to be billed for the CashParking. If I had known that, I obviously would have cancelled it as well.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On June 23, 2015, our customer purchased an Express Email Marketing plan for a...
1-year term via online. On June 23, 2016, GoDaddy automatically renewed the service per our customer’s account preferences. An email notice was sent on June 13, 2016 indicating the product will renew. Despite being offered a refund; our customer chose to dispute the charge of $407.76 with their payment provider. Our customer had multiple websites setup on a Managed [redacted] hosting plan which expired July 2, 2016, and canceled on July 22, 2016 due to non-payment. GoDaddy proactively sent multiple notices to the email on file. We must rely on our customers to maintain valid contact information on their accounts. On July 22, 2016 our customer contacted support to reinstate the canceled websites. Hosting restores can be attempted for a fee and are not guaranteed. Customers are responsible to maintain independent backups as per our hosting agreements. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception, the restore fee was reduced from $150 to $75 per website. On July 23, 2016, our customer purchased 1-month of a new hosting plan and paid the reduced fees to restore four websites. Restores typically take 7 to 10 days to complete; our technical team expedited and completed the process on July 25, 2016. GoDaddy does not provide compensation for customer failure to manage their own accounts. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Gary H[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer utilizes multiple GoDaddy accounts to manage their domain names. GoDaddy does not arbitrarily provide access to customer accounts without proper authentication. If a customer is unable to validate an account via phone, our customer care agents are unable to provide proper assistance. Account management, including maintaining up-to-date log in information, is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since contacted GoDaddy’s customer care team and successfully accessed their accounts and services within. We believe this has resolved our customer’s concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
It is in fact true that I was able to transfer my domain name out of GoDaddy, and for them allowing that, I appreciate it. However the only issue I have remaining (and I did try to reach out to the Revdex.com to update my complaint, to reflect this new information) is that I was basically in a position where I had to renew my domain name, as it was set to expire 2/24/16 and it was set to "be transferrable" 2/20/16 - with that said, I paid 17.17 to renew the domain name for one year, not knowing first and foremost if GoDaddy was going ot release my domain, and I did not want it to expire on 2/24/16 in the case that I had to wait until 2/20/16, and if said transfer took longer than 3-4 days I'd have lost the domain. My new domain registrar has advised that I request GoDaddy refund me the 17.17 -- and from what I was able to find (and I could be wrong, I'll be honest and say that I'm not 100% sure, since it seems GoDaddy's terms change on the fly) -- but their website shows that if a request is made for a refund on a renewal within 48 hours, it will be refunded. I do not however know if that applies in my case or in which scenarios is does. With that said, I would appreciate the refund, since again going by the information I had before me -- domain can't be transferred until 2/20/16, domain expires 2/24/16 -- I did what I felt I needed to do (thinking that in the end they were not going to let me move it until 2/20/16 anyhow) and renewed the domain. If they can take care of this as a credit back to my credit card, I would be immensely grateful. Thank you.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 15, 2013, the complainant purchased GoDaddy’s Deluxe Linux hosting plan for a one-year term. This is for the period ending April 15, 2014. On July 2, 2013, the complainant upgraded this hosting plan to the Ultimate Secure Linux plan with the assistance of GoDaddy’s customer care team.On August 13, 2013, the complainant was provided 3 additional months of hosting at no cost as a goodwill gesture. This was previously addressed by our office in Revdex.com Consumer Complaint #9655208 submitted by the complainant. This extended the complainant’s hosting expiration to July 15, 2014.From July 15, 2014 to August 25, 2015, the hosting account in question was manually renewed by the complainant on a monthly basis. The last monthly renewal payment received by GoDaddy was on August 25, 2015 for the term ending September 15, 2015.On September 15, 2015, per the complainant’s account preferences, GoDaddy was instructed not to automatically renew the complainant’s hosting account, and did not renew it in a good faith effort to honor its agreements with the complainant. GoDaddy did not attempt to charge the complainant’s payment method for the hosting in question.GoDaddy sent notices after the expiration date on:• September 15, 2015 at 7:04 AM• September 25, 2015 at 4:23 AM• October 5, 2015 at 5:29 AM These notices informed the customer their expired hosting account was at risk of being canceled unless additional action was taken.On the day the hosting account expired, in this case September 15, 2015, the complainant’s agreed and purchased term of hosting ended. After this term ended, GoDaddy provided 10 days of live site service without receiving payment from the complainant. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the complainant’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the complainant agreed) it is the complainant’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.The complainant was under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content. Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up. Account management, including data backups, are a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the complainant’s hosting restore fee to the original payment method, a total of $149.99. The complainant may need to allow 5 to 7 business days for the financial institution to credit these funds to their account. Future refunds will be provided in accordance with GoDaddy’s refund policy.It is also a recommended best practice that the complainant maintain their own independent backups of their site data, a responsibility that the complainant agreed to upon hosting their site content on GoDaddy’s servers.EDUCATION:The complainant may find the following articles helpful for future reference:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Back Up Your Website:https://www.godaddy.com/help/back-up-your-website-8480Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: [redacted]On February 3, 2013 the complainant registered the Domain Name in question for a two-year term via an online transaction. This is for the period ending February 3, 2015.Go Daddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. The complainant added this privacy service to the domain name on February 12, 2013 via an online transaction.On February 4, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent multiple notices pre- and post-renewal to the complainant. These notices indicated the Domain Name in question would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On February 9, 2015 the complainant transferred the Domain Name in question to a Registrar other than GoDaddy.On March 30, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The time remaining on the Domain Name in question was transferred with it to the gaining Registrar and is not eligible for refund.As a onetime exception to our Refund Policy, GoDaddy has provided the complainant with a refund for the Domains By Proxy portion of the most recent renewal of the Domain Name in question. Please allow 5-7 days for this to reflect with their financial institution. EDUCATION:The following GoDaddy Support article may be helpful in the future to the complainant for managing products and services:Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]
It's about basic customer service. You guys send spam and all sorts of other emails - how can I filter out what is useful? Small oversights cannot be forgiven by GoDaddy to keep its customers happy - that whole way of treating customers like this is unforgivable.Also does GoDaddy ever reimburse its customers for poor product service? I have had issues with GoDaddy SMTP servers numerous times when sending emails programatically - GoDaddy never did anything to alleviate the pain I went through.Just poor all around customer service.
Revdex.com:
I thank you for helping resolve the matter and with helping get into my account
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until 2/25/2017 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https[redacted].On June 21, 2016, our customer purchased several GoDaddy services via online...
transaction, including a Website Builder Business plan, purchased for a 1-month term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, the Website Builder plan was not an add-on, or bundled with the purchase of another service.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question upon its monthly expiration and did so in a good faith effort to honor its agreements with our customer. Following each renewal transaction, an order confirmation was sent to our customer containing details of the transaction.On December 21, 2016, following an automatic renewal of the Website Builder plan for an additional month, our customer contacted our customer care team and requested a refund for the preceding 6-months of service. A full refund for the December 21, 2016 transaction was provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been provided the applicable refund per GoDaddy’s Refund Policy, publicly displayed at http://*.co/refund. We encourage our customer to review their product renewal preferences to avoid undesired renewals; account management is a customer responsibility.Our customer may find the following article helpful:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 30, 2016, our customer purchased shared cPanel hosting for a one-year term via...
online transaction. On July 30, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and attempted to do so in good faith to honor its agreements with its customer however, our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to its customer.GoDaddy attempted to proactively notify its customer of the renewal, providing 10 days of service to its customer at no cost following expiration. GoDaddy provided an additional 10 days of service in suspended status prior cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and the service was canceled on August 19, 2017 due to non-payment. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has contacted our customer directly, and discussed the steps needed to recover the customer’s site content. Our office will waive the hosting restore attempt fee of $149.99 as a one-time exception. The steps discussed with our customer must be taken in a timely manner.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We attempted to call our customer to assist with finding the customer account but were unable to reach them. As previously mentioned, should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached 24/7 at 480-505-8855. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 12, 2010, our customer purchased three domains for five years via an online...
order.On May 6, 2015, our customer renewed two of the domains from the May 12, 2010 transaction for one year, via an online order. Our customer turned off auto renew for the third domain they had bought in 2010.On May 11, 2016, our customer renewed the two domains in question for one year via an online order.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so on May 13, 2017 in a good faith effort to honor its agreements with our customer. Per the terms our customer agreed to, domains that auto renew do so for a period equal to the length of the original registration. GoDaddy sent renewal notices prior to the expiration date on:• February 11, 2017• March 13, 2017• April 12, 2017• April 27, 2017• May 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings and our terms of service unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy will not be providing the requested credit amount, as a good faith gesture, we will add a $50 In-Store credit to our customer’s account. This credit may be used for future purchases.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No notification was received from Godaddy prior to renewal - otherwise I would have cancelled. I have checked all of my email boxes ( inbox and trash) and have no such notification.I request a refund of this amount.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has not locked the existing account which contains one domain name. GoDaddy also does not create account security PIN numbers; the account PIN is created at the time of account setup. Given that our customer made a purchase in the new account, they would be able to utilize the last 8 digits of the credit card on file to validate security with our Customer Care representatives. Our customer’s concern is unclear at this point as the existing account is not locked and GoDaddy is not preventing our customer from accessing and managing their account. Our customer may work with GoDaddy’s 24/7 Customer Care teams to gain access to the current account. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I do not accept the response from GoDaddy. I called and CANCELLED ALL of my GoDaddy products in April of 2015. ALL components were cancelled and the failure to remove ALL items was the fault of the GoDaddy telephone customer service representative. After that time I no longer had access to any GoDaddy accounts. I cancelled the account. The website and e-mail services were shut down. No GoDaddy products were used after that date. The GoDaddy Customer Service representatives are very difficult to deal with and require constant repetition of requests. It is the fault of the Customer Service representatives that new charges were recorded without my authorization.I was a GoDaddy Customer since 2008. I was not new to this company. When I called in 2015, I called to cancel my ENTIRE account. That included ALL components. I knew exactly what I was doing and communicated that to the Customer Service representative. At that time I ENDED my contractual relationship with GoDaddy.com. GoDaddy.com had no further authorization to charge me for anything. I did not use any GoDaddy products after that date and did not have access to any GoDaddy accounts. I affirm my request for refund of these charges. Thank you. GoDaddy was not authorized to bill me for any items after I called to cancel my entire account.
Hello, the hosting plan does not perform as required why pay for something that does not work , I am no longer going to use go daddy hosting plan. I was using the plan but there is many problems, the pages load extremely slow with the Wordpress plugin on plex. I spoke to there support and they confirmed that it's an issue and I should switch back to old Wordpress plan and asking me to pay again . This was on phone and wbe chat whenever I spoke about the issues they wanted me to purchase different plan. I have now signed up with a different provider and everything loads instantly.if I pay for something from a brick and mortar store I would not have rights to a refund if the product was faulty because it's in the shops terms and conditions on refund policy , no because law says if a product is faulty I am entitled to a refund this product is clearly faulty I tried on multiple occasions to get this sorted with go daddy and response was to switch back to the Wordpress plan which meant I would need to pay more money and lose £15.I asked them to credit the £15 to my go daddy account so I can use money on something that maybe works? Perhaps godaddy needs to look at sorting there severs.[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at[redacted] On April 13, 2015 our customer...
purchased a domain and a Website Builder plan, each for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, they did not pay GoDaddy to build a website for them. We do offer a Website Design Service in which our team will create a website but our customer did not to purchase this service. On April 13, 2016 our customer’s products expired. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment. GoDaddy subsequently sent an email notice to the customer to inform them the items were at risk of being can canceled unless additional action was taken. Account management is a customer responsibility. On April 13, 2016 our customer contact GoDaddy’s care team and was unable to provide the Call-in PIN in which they had created for the GoDaddy account. Our customer then declined further assistance and indicated they would submit a complaint to the Revdex.com. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned as intended. As such, GoDaddy is unable to provide the desired settlement. Our customer may locate the PIN using the instructions at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Greg H
[redacted]Office of the CEO - GoDaddy