Thank you for the opportunity to address our customer’s additional concerns.Our auction team reviewed our customer’s concerns and did not identify any system failure that would warrant fulfillment of their request to re-open the auction. Customers are encouraged to place their highest bid at the beginning of the bidding process rather than in small increments until they reach their maximum bid. This is helpful in preventing situations where an auction is lost in the final moments before closing. As previously stated, we provided our customer with the allotted eight-minute window in which to submit a counter bid. They did not do so, and the domain was awarded to the auction winner. This auction will not be re-opened. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Hello and thank you all for responding. we owed [redacted] nothing we had no funds owed to them until Go daddy said they would refund us. I have all of the chats as well as our bank statement that Go daddy took money from my account and then said they would give a refund [redacted] is suppose to be sending me a complaint form as they said they don't refund any money. I can say that Go daddy on 08/09/2016 payroll /company name: Go Daddy DECS:CREDIT 83.96 was added into my back account but that is not the full refund. And we don't owe [redacted] any money at all. I guess I will have to print out all the chats from go daddy and get them sent to a higher level. all I asked is for a refund and for my credit not be put at harm over this. [redacted] has said they don't refund money at all so Go daddy needs to handle that with them as I am willing to take this matter as far as it needs to go to make sure my credit is not at harm over this matter. Thank you so much
It is clear that Go Daddy's policies are as cut and paste as there design program.They misrepresent their products, and I'm sure make a lot of money in this manner of doing buisiness.I'm also sure they didn't even look into this matter.Sleep Tight.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 12, 2010, our customer purchased three domains for five years via an online...
order.On May 6, 2015, our customer renewed two of the domains from the May 12, 2010 transaction for one year, via an online order. Our customer turned off auto renew for the third domain they had bought in 2010.On May 11, 2016, our customer renewed the two domains in question for one year via an online order.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so on May 13, 2017 in a good faith effort to honor its agreements with our customer. Per the terms our customer agreed to, domains that auto renew do so for a period equal to the length of the original registration. GoDaddy sent renewal notices prior to the expiration date on:• February 11, 2017• March 13, 2017• April 12, 2017• April 27, 2017• May 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings and our terms of service unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy will not be providing the requested credit amount, as a good faith gesture, we will add a $50 In-Store credit to our customer’s account. This credit may be used for future purchases.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]GoDaddy takes the prevention of unwanted email and spam very seriously, does not...
tolerate the use of our products for the sending of spam and other unwanted emails, and takes steps to ensure our customers also are not receiving spam and other unwanted emails. However, there are times when legitimate emails may be blocked for various reasons. Bouncebacks can occur for many reasons, typically due to content or links within the email that have been flagged as possible virus/malware. Our customer has been provided correct information from GoDaddy’s support teams. GoDaddy needs a copy of the bounceback in question either provided by the customer, or the sender will need to submit this information via GoDaddy’s bounceback error form so that it may be reviewed and addressed by our email teams.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has provided our customer with the steps they need to take to address the bounceback issue. Our customer will need to obtain or request the senders who are receiving the bounceback to submit them to the form in the link provided below.Our customer may also find the following link helpful:Bounceback Error submitting form [redacted]What does my email bounceback mean? - [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has not locked the existing account which contains one domain name. GoDaddy also does not create account security PIN numbers; the account PIN is created at the time of account setup. Given that our customer made a purchase in the new account, they would be able to utilize the last 8 digits of the credit card on file to validate security with our Customer Care representatives. Our customer’s concern is unclear at this point as the existing account is not locked and GoDaddy is not preventing our customer from accessing and managing their account. Our customer may work with GoDaddy’s 24/7 Customer Care teams to gain access to the current account. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 19, 2017, our customer purchased a domain name registration for a 1-year...
term and an email plan for a 1-month term via online transaction. Our customer’s transaction was flagged for review by GoDaddy’s Verification Office and our customer was requested to provide verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction. GoDaddy takes customer security and our commitment to preventing fraud very seriously.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.After multiple unsuccessful attempts made by GoDaddy’s Verification Office to connect with our customer via phone and email, and as the appropriate information was not received in a timely manner, the account in question was administratively locked on December 26, 2017. Additionally, the transaction has been refunded in full to the original payment method, and associated products removed from the account.Only when our customer properly provides the requested information to ensure the owner of the payment method has authorized the transaction to GoDaddy’s Verification Office will the account and products in question be considered for reinstatement. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
I do not accept the response from GoDaddy. I called and CANCELLED ALL of my GoDaddy products in April of 2015. ALL components were cancelled and the failure to remove ALL items was the fault of the GoDaddy telephone customer service representative. After that time I no longer had access to any GoDaddy accounts. I cancelled the account. The website and e-mail services were shut down. No GoDaddy products were used after that date. The GoDaddy Customer Service representatives are very difficult to deal with and require constant repetition of requests. It is the fault of the Customer Service representatives that new charges were recorded without my authorization.I was a GoDaddy Customer since 2008. I was not new to this company. When I called in 2015, I called to cancel my ENTIRE account. That included ALL components. I knew exactly what I was doing and communicated that to the Customer Service representative. At that time I ENDED my contractual relationship with GoDaddy.com. GoDaddy.com had no further authorization to charge me for anything. I did not use any GoDaddy products after that date and did not have access to any GoDaddy accounts. I affirm my request for refund of these charges. Thank you. GoDaddy was not authorized to bill me for any items after I called to cancel my entire account.
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method. Instructions on cancelling this service can be found in the following link: [redacted] If they require additional assistance cancelling this product, they can contact our customer care team at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On February 4, 2014 the complainant contacted our Customer Care Center expressing concerns over another url was indexed by Google unrelated to their actual website containing a link to a GoDaddy served page. To be clear, the website in question was resolving as the complainant intended and GoDaddy has no control over any search engine's indexing. GoDaddy's technical support staff have worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We also appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry and as a gesture of goodwill we will extend the customer’s hosting service for one year at no cost to them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.While the complainant is a GoDaddy customer, the charge in question took place...
in a separate account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office reached out and spoke with the complainant. They let us know the issue has been resolved.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for taking my money. The "migration" was not because I chose to do such and PAY an outrageous fee for changing ownership of the company. The previous owner had the website on GoDaddy and I was told I had to purchase the three year plan because of being the new owner and being responsible to pay the hosting, domain and add sitelock because there was a virus on the website the previous owner was not aware of. You are keeping two and a half entire years of hosting I paid for in advance that I cannot use.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. Although Go Daddy as a company did fix the issue regarding logging into my online account, the email issue is still not fix. [redacted] is still merged to another individuals account/access. They are still screening my emails prior to them arriving into my inbox. I am "still" waiting to see the email from Spirit Airlines to "reset" my password. What's taking so long? Who is blocking the email? Who is screening my inbox/sent/receiving mail? What's taking Go Daddy so long to "unmerge" the accounts.Until this issue is not fix, I will not be a happy customer. Please have them UNMERGE the email accounts and secure my account.Thank You.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until 2/25/2017 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Godaddy, you never provide explanation about how to make improvement on my account, which file cause your problem. You never told me details about storage and usage. Please explain details about how I made mistake with example. You already terminated my account on Oct 25 without any comunication via Revdex.com. What you did is forcing me to moving to your $600 private account([redacted]). Do you think you have a good faith in business ethics? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean?
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 25, 2016, our customer purchased a domain backorder via online...
transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. If more than one backorder is purchased for a particular domain name, the backorder placed first becomes opening bid in a domain auction, and the other backorder holders are notified when the domain goes to auction. Backorder holders and the general public have the opportunity to place a higher bid.Similar to other online auction sites, customers may enter a maximum price they are willing to pay via a proxy bid, and these maximums can depend on the domain names in question and/or the customers bidding on them. GoDaddy domain auctions are only available for a specific period of time, which would have been available for review from within our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question appears to have been acquired by another party via Wild West Domains, a reseller of GoDaddy’s services. GoDaddy or Wild West Domains are not the registrants of this domain. Domain owners can list sites for resale for any price they deem fit, and GoDaddy has no control over this pricing. Our customer may wish to contact the registrant directly in an attempt to negotiate a sale and can also contact our customer care to request a refund of their backorder if they do not wish to maintain it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 1, 2017, our customer was notified via email that our systems had detected...
malware on some of the files in their hosting account. They were informed to remove them as this can cause adverse effects that affect other customers on the same hosting server. Our customer called in the same day to inquire what they needed to do, and were informed they could remove the files themselves, upload known good versions of the file, or pay for our Website Security service to do it for them.On November 3, 2017, our customer called our support teams to cancel the hosting account in question and purchased and purchased two new hosting plans.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we appreciate our customer’s business and loyalty, our customers must all abide by the Terms of Service. GoDaddy takes the security of our hosting environment very seriously and works to ensure that our customers are not distributing malware either knowingly or unknowingly. Our customer will need to ensure that any new files they are uploading to their hosting account are clean and free of malware and viruses.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
I have alot of GoDaddy account that I'm in the process of transferring to another registar as I speak. I'm not sure which Email is associated with the account but my Domain Name was [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 4, 2015, our records show that a user logged into our customers GoDaddy account using the proper login credentials and made changes to the account settings (i.e. updated the email address, changed the account password, etc.). When changes such as these occur, GoDaddy sends a notification email to the original email address informing the customer that changes have been made. This notice instructs the customer to log into their account to update their security settings or contact our customer support team for assistance if those changes were made without consent. GoDaddy received no such contact from our customer. On July 9, 2015, the domain name in question was transferred to another domain name registrar.On August 3, 2015, GoDaddy’s customer support team called the number on the account and spoke to our customer about a failed renewal for another product within their account. During this conversation, it was discovered that the prior account changes were not authorized by our customer and our agent correctly advised our customer to complete a “Request for Dispute on Transfer Away” form.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password. Customers must also notify GoDaddy immediately of any breach of security or unauthorized use of their account. GoDaddy also offers Two-Factor Authentication, a security feature that prevents account and domain name hijacking. GoDaddy provides this valuable service at no cost. Unfortunately, our customer was not utilizing this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Account management, including the protection of login credentials, is a customer responsibility.GoDaddy’s Domains Services department is currently working with the present domain name registrar, [redacted], and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.e. GoDaddy and [redacted]) and registrants (i.e. our customer) must abide. We are awaiting the outcome of [redacted]’s investigation as they are the controlling entity in this matter. If [redacted] chooses not to return the domain name to GoDaddy, our customer will need to work with [redacted] directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.EDUCATION:Our customer may find the following support articles helpful:Locking Down a Compromised Account - https://www.godaddy.com/help/locking-down-a-compromised-account-6966Enable Two-Factor Authentication -https://www.godaddy.com/help/enable-two-factor-authentication-7502Registrar Transfer Dispute Resolution Policy -https://www.icann.org/resources/pages/tdrp-2012-02-25-enHelp Our friendly and knowledgeable customer care team is also standing by to help with any aspect of a GoDaddy account and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd C[redacted] Office of the CEO - GoDaddy14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.Our auction team reviewed our customer’s concerns and did not identify any system failure that would warrant fulfillment of their request to re-open the auction. Customers are encouraged to place their highest bid at the beginning of the bidding process rather than in small increments until they reach their maximum bid. This is helpful in preventing situations where an auction is lost in the final moments before closing. As previously stated, we provided our customer with the allotted eight-minute window in which to submit a counter bid. They did not do so, and the domain was awarded to the auction winner. This auction will not be re-opened. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Hello and thank you all for responding. we owed [redacted] nothing we had no funds owed to them until Go daddy said they would refund us. I have all of the chats as well as our bank statement that Go daddy took money from my account and then said they would give a refund [redacted] is suppose to be sending me a complaint form as they said they don't refund any money. I can say that Go daddy on 08/09/2016 payroll /company name: Go Daddy DECS:CREDIT 83.96 was added into my back account but that is not the full refund. And we don't owe [redacted] any money at all. I guess I will have to print out all the chats from go daddy and get them sent to a higher level. all I asked is for a refund and for my credit not be put at harm over this. [redacted] has said they don't refund money at all so Go daddy needs to handle that with them as I am willing to take this matter as far as it needs to go to make sure my credit is not at harm over this matter. Thank you so much
It is clear that Go Daddy's policies are as cut and paste as there design program.They misrepresent their products, and I'm sure make a lot of money in this manner of doing buisiness.I'm also sure they didn't even look into this matter.Sleep Tight.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 12, 2010, our customer purchased three domains for five years via an online...
order.On May 6, 2015, our customer renewed two of the domains from the May 12, 2010 transaction for one year, via an online order. Our customer turned off auto renew for the third domain they had bought in 2010.On May 11, 2016, our customer renewed the two domains in question for one year via an online order.Per our customer's account preferences, GoDaddy was instructed to automatically renew the domains in question and did so on May 13, 2017 in a good faith effort to honor its agreements with our customer. Per the terms our customer agreed to, domains that auto renew do so for a period equal to the length of the original registration. GoDaddy sent renewal notices prior to the expiration date on:• February 11, 2017• March 13, 2017• April 12, 2017• April 27, 2017• May 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings and our terms of service unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy will not be providing the requested credit amount, as a good faith gesture, we will add a $50 In-Store credit to our customer’s account. This credit may be used for future purchases.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]GoDaddy takes the prevention of unwanted email and spam very seriously, does not...
tolerate the use of our products for the sending of spam and other unwanted emails, and takes steps to ensure our customers also are not receiving spam and other unwanted emails. However, there are times when legitimate emails may be blocked for various reasons. Bouncebacks can occur for many reasons, typically due to content or links within the email that have been flagged as possible virus/malware. Our customer has been provided correct information from GoDaddy’s support teams. GoDaddy needs a copy of the bounceback in question either provided by the customer, or the sender will need to submit this information via GoDaddy’s bounceback error form so that it may be reviewed and addressed by our email teams.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy has provided our customer with the steps they need to take to address the bounceback issue. Our customer will need to obtain or request the senders who are receiving the bounceback to submit them to the form in the link provided below.Our customer may also find the following link helpful:Bounceback Error submitting form [redacted]What does my email bounceback mean? - [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has not locked the existing account which contains one domain name. GoDaddy also does not create account security PIN numbers; the account PIN is created at the time of account setup. Given that our customer made a purchase in the new account, they would be able to utilize the last 8 digits of the credit card on file to validate security with our Customer Care representatives. Our customer’s concern is unclear at this point as the existing account is not locked and GoDaddy is not preventing our customer from accessing and managing their account. Our customer may work with GoDaddy’s 24/7 Customer Care teams to gain access to the current account. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 19, 2017, our customer purchased a domain name registration for a 1-year...
term and an email plan for a 1-month term via online transaction. Our customer’s transaction was flagged for review by GoDaddy’s Verification Office and our customer was requested to provide verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction. GoDaddy takes customer security and our commitment to preventing fraud very seriously.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.After multiple unsuccessful attempts made by GoDaddy’s Verification Office to connect with our customer via phone and email, and as the appropriate information was not received in a timely manner, the account in question was administratively locked on December 26, 2017. Additionally, the transaction has been refunded in full to the original payment method, and associated products removed from the account.Only when our customer properly provides the requested information to ensure the owner of the payment method has authorized the transaction to GoDaddy’s Verification Office will the account and products in question be considered for reinstatement. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
I do not accept the response from GoDaddy. I called and CANCELLED ALL of my GoDaddy products in April of 2015. ALL components were cancelled and the failure to remove ALL items was the fault of the GoDaddy telephone customer service representative. After that time I no longer had access to any GoDaddy accounts. I cancelled the account. The website and e-mail services were shut down. No GoDaddy products were used after that date. The GoDaddy Customer Service representatives are very difficult to deal with and require constant repetition of requests. It is the fault of the Customer Service representatives that new charges were recorded without my authorization.I was a GoDaddy Customer since 2008. I was not new to this company. When I called in 2015, I called to cancel my ENTIRE account. That included ALL components. I knew exactly what I was doing and communicated that to the Customer Service representative. At that time I ENDED my contractual relationship with GoDaddy.com. GoDaddy.com had no further authorization to charge me for anything. I did not use any GoDaddy products after that date and did not have access to any GoDaddy accounts. I affirm my request for refund of these charges. Thank you. GoDaddy was not authorized to bill me for any items after I called to cancel my entire account.
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Should our customer cancel their Get Found service we will be happy to refund their previously provided In-Store credit back to the original payment method. Instructions on cancelling this service can be found in the following link: [redacted] If they require additional assistance cancelling this product, they can contact our customer care team at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On February 4, 2014 the complainant contacted our Customer Care Center expressing concerns over another url was indexed by Google unrelated to their actual website containing a link to a GoDaddy served page. To be clear, the website in question was resolving as the complainant intended and GoDaddy has no control over any search engine's indexing. GoDaddy's technical support staff have worked diligently and vigorously to resolve all technical issues the complainant experienced.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We also appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry and as a gesture of goodwill we will extend the customer’s hosting service for one year at no cost to them.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.While the complainant is a GoDaddy customer, the charge in question took place...
in a separate account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office reached out and spoke with the complainant. They let us know the issue has been resolved.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for taking my money. The "migration" was not because I chose to do such and PAY an outrageous fee for changing ownership of the company. The previous owner had the website on GoDaddy and I was told I had to purchase the three year plan because of being the new owner and being responsible to pay the hosting, domain and add sitelock because there was a virus on the website the previous owner was not aware of. You are keeping two and a half entire years of hosting I paid for in advance that I cannot use.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. Although Go Daddy as a company did fix the issue regarding logging into my online account, the email issue is still not fix. [redacted] is still merged to another individuals account/access. They are still screening my emails prior to them arriving into my inbox. I am "still" waiting to see the email from Spirit Airlines to "reset" my password. What's taking so long? Who is blocking the email? Who is screening my inbox/sent/receiving mail? What's taking Go Daddy so long to "unmerge" the accounts.Until this issue is not fix, I will not be a happy customer. Please have them UNMERGE the email accounts and secure my account.Thank You.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until 2/25/2017 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Godaddy, you never provide explanation about how to make improvement on my account, which file cause your problem. You never told me details about storage and usage. Please explain details about how I made mistake with example. You already terminated my account on Oct 25 without any comunication via Revdex.com. What you did is forcing me to moving to your $600 private account([redacted]). Do you think you have a good faith in business ethics? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean? Our agreement is unlimited bandwidth usage and storage. Please clearly tell every one what does that mean?
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 25, 2016, our customer purchased a domain backorder via online...
transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. If more than one backorder is purchased for a particular domain name, the backorder placed first becomes opening bid in a domain auction, and the other backorder holders are notified when the domain goes to auction. Backorder holders and the general public have the opportunity to place a higher bid.Similar to other online auction sites, customers may enter a maximum price they are willing to pay via a proxy bid, and these maximums can depend on the domain names in question and/or the customers bidding on them. GoDaddy domain auctions are only available for a specific period of time, which would have been available for review from within our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question appears to have been acquired by another party via Wild West Domains, a reseller of GoDaddy’s services. GoDaddy or Wild West Domains are not the registrants of this domain. Domain owners can list sites for resale for any price they deem fit, and GoDaddy has no control over this pricing. Our customer may wish to contact the registrant directly in an attempt to negotiate a sale and can also contact our customer care to request a refund of their backorder if they do not wish to maintain it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 1, 2017, our customer was notified via email that our systems had detected...
malware on some of the files in their hosting account. They were informed to remove them as this can cause adverse effects that affect other customers on the same hosting server. Our customer called in the same day to inquire what they needed to do, and were informed they could remove the files themselves, upload known good versions of the file, or pay for our Website Security service to do it for them.On November 3, 2017, our customer called our support teams to cancel the hosting account in question and purchased and purchased two new hosting plans.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we appreciate our customer’s business and loyalty, our customers must all abide by the Terms of Service. GoDaddy takes the security of our hosting environment very seriously and works to ensure that our customers are not distributing malware either knowingly or unknowingly. Our customer will need to ensure that any new files they are uploading to their hosting account are clean and free of malware and viruses.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
I have alot of GoDaddy account that I'm in the process of transferring to another registar as I speak. I'm not sure which Email is associated with the account but my Domain Name was [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
r/Username and password. Customers must also notify GoDaddy immediately of any breach of security or unauthorized use of their account. GoDaddy also offers Two-Factor Authentication, a security feature that prevents account and domain name hijacking. GoDaddy provides this valuable service at no cost. Unfortunately, our customer was not utilizing this service.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Account management, including the protection of login credentials, is a customer responsibility.GoDaddy’s Domains Services department is currently working with the present domain name registrar, [redacted], and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars (i.e. GoDaddy and [redacted]) and registrants (i.e. our customer) must abide. We are awaiting the outcome of [redacted]’s investigation as they are the controlling entity in this matter. If [redacted] chooses not to return the domain name to GoDaddy, our customer will need to work with [redacted] directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.EDUCATION:Our customer may find the following support articles helpful:Locking Down a Compromised Account - https://www.godaddy.com/help/locking-down-a-compromised-account-6966Enable Two-Factor Authentication -https://www.godaddy.com/help/enable-two-factor-authentication-7502Registrar Transfer Dispute Resolution Policy -https://www.icann.org/resources/pages/tdrp-2012-02-25-enHelp Our friendly and knowledgeable customer care team is also standing by to help with any aspect of a GoDaddy account and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Todd C[redacted] Office of the CEO - GoDaddy14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 4, 2015, our records show that a user logged into our customers GoDaddy account using the proper login credentials and made changes to the account settings (i.e. updated the email address, changed the account password, etc.). When changes such as these occur, GoDaddy sends a notification email to the original email address informing the customer that changes have been made. This notice instructs the customer to log into their account to update their security settings or contact our customer support team for assistance if those changes were made without consent. GoDaddy received no such contact from our customer. On July 9, 2015, the domain name in question was transferred to another domain name registrar.On August 3, 2015, GoDaddy’s customer support team called the number on the account and spoke to our customer about a failed renewal for another product within their account. During this conversation, it was discovered that the prior account changes were not authorized by our customer and our agent correctly advised our customer to complete a “Request for Dispute on Transfer Away” form.Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their c