Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 20, 2015 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customer’s business accounts together and generates income and expense reports. On January 20, 2016, per their account preferences, GoDaddy was instructed to automatically renew the service for another one-year term and did so in good faith and effort to honor its agreements. GoDaddy sent a notice prior to the expiration on January 10, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On March 21, 2016 the renewal preference associated with the product was disabled, instructing GoDaddy not to renew the service upon expiration. The service remains active within our customer's account. A refund for the product renewal transaction is not applicable. Our customer may find the following articles informative: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 22, 2015, our customer purchased the domain name in question for a one year term via online transaction. On April 23, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and privacy service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including the following dates:• January 23, 2016• February 22, 2016• March 23, 2016• April 7, 2016• April 17, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. Once canceled, they may contact our billing teams via phone or chat to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, when the hosting plan our customer previously associated their domain was cancelled, the domain’s DNS settings were updated to a parked status. Our customer had manually updated the domain’s IP address and mail exchange (MX) records to a third-party provider prior to the hosting cancellation. However, the hosting plan was still setup to utilize the domain and the DNS records were still linked through the hosting plan.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 15, 2013, our customer purchased a website through our Professional Web...
Design department. This service has renewed for one-year terms through April 15, 2017.In February 2017, our customer worked with this department to discuss upgrade and renewal pricing options.On March 1, 2017 our customer contacted GoDaddy on two occasions regarding getting in touch with the design department but decided not to be transferred.On March 2, 2017, our customer was contacted by a member of our design team and after discussion, it was agreed GoDaddy would move forward with the website makeover.Upon completion of the makeover, our team attempted to connect with our customer for review and revision. Emails were sent on March 14, and March 16, 2017 with no reply from our customer. On March 24, 2017, our design team made a final attempt to contact our customer and sent an email informing them the new design was being moved into their account to be edited and published at their leisure.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our agents made several attempts to connect with our customer to complete their design and publish.We have made contact with our customer and refunded the April 15, 2017 automatic renewal. We have also added a Website Builder to the customer’s account at no additional cost and are currently working with our customer to restore the makeover design to the new Website Builder.Our customer also has an agent to assist them moving forward with this issue.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Website and Web Store Design Service Agreement
• GoDaddy Workspace Service Agreement
• GoDaddy Domain Registration Agreement
• GoDaddy Domain Name Proxy Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On February 12, 2010 the complainant purchased GoDaddy’s Website Design Service for a two year term. On January 31, 2012 the registration term expired as the agreed term of purchase ended.
GoDaddy attempted to work with the complainant to the best of our ability to satisfy their design needs. From February 19, 2010 to January 31, 2012 our Professional Web Design Team made 37 attempts to contact the complainant without a response.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception to our Refund Policy we will provide the complaint with a refund for their purchase of GoDaddy’s Website Design Service. Please allow 5 to 7 days for this to reflect with your financial institution.
EDUCATION:
The complainant might find the following articles useful:
Refund Policy
[redacted]
What do I do once I've purchased Website Design or Web Store Design Services?
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am appreciative of that fact that your contact finally caused GoDaddy to honor the agreement that I entered into. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 28, 2014, our customer purchased a domain registration for one year via an...
online order. The domain has renewed at regular intervals since this date.On June 7, 2017, our customer opted to add GoDaddy’s Protected Registration service to their domain via an online order. This premium, add-on service provides the highest level of protection GoDaddy offers for a domain name and includes private registration and protection against the cancellation, expiration, or transfer of a domain name. On August 29, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Our customer contacted GoDaddy the same day to request a refund of the Protected Registration renewal. They were provided instructions for cancelling the Protected Registration and advised to call support after 72 hours from the time they completed the steps necessary to cancel the service.On October 25, 2017, our customer contacted GoDaddy to request a refund of the Protected Registration fees. Our customer’s request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While no longer eligible for a refund, we are willing to make an exception in this case, provided our customer cancels the service by November 8, 2017 using the instructions at [redacted]. Our customer can reach us at [redacted] after doing so to have their refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 21, 2014,...
our customer purchased two domain registrations via online transaction. During this transaction, our customer added Protected Registration to the domains. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer by phone to discuss their concerns and was unsuccessful.The Protected Registration service functioned as advertised. Our customer submitted their request to cancel the Protected Registration service on June 1, 2016. As our customer had submitted the necessary identification information, the Protected Registration service was canceled and subsequently refunded to the original payment method on June 2, 2016. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2009 our customer purchased the domain name in question for a...
one year term online. No additional services, such as private registration, were added at that time. Private registration is a service many domain name registrars offer which masks customer information with their own on the public WhoIs database. On January 7, 2012 our customer renewed the domain name in question over the phone and added GoDaddy’s private registration service. Until this date our customer’s personal information was publicly listed on the WhoIs database in accordance with ICANN (Internet Corporation for Assigned Names and Numbers) policy.On September 13, 2016 our customer contacted our 24/7 Customer Care team stating their personal contact information was listed on their website. This information would have been placed onto the website by whomever our customer had build their website. At that time our representative assisted with the removal of that information. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewal emails list the items in need of renewal along with the renewal pricing. They also indicate whether or not a domain name has privacy services associated. GoDaddy relies on its customers to maintain their accounts and desired products. Given our customer’s concerns pertaining to their information being publicly located, they may wish to ensure their information is not located anywhere else. Moving forward, they may wish to enable privacy again on their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built. This information is what our team uses to create the website. During the build process the site building software being utilized experienced a technical issue which was quickly resolved. Our Professional Web Services team has been in contact with our customer’s partner and additional work is being done to complete the website as quickly as possible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
This is not a true version of what occurred . The fact of the matter is that the websites (dns) were essentially without 'a home' or suspended in cyberspace giving error messages intermittently for over 72 hours . It was not until I had changed the DNS to the current web host that there was any stability . I have had these problems with GoDaddy before . Attached is a screenshot of a previously left hanging website .It is only that I have been a customer of GoDaddy's for too many years and have invested time and money in that I have registered 8 websites with them - that I do not cut my association with them altogether . They have a habit also of meddling with websites under their care and forcing intervals of 'downtime' . Although they forced me to pay the money , I consider it extortion as they are always the one to create the confusion.I will seriously consider finding a better place to register my websites . The story they gave about the email is not fully true as the website that was deleted is not the first email that they deleted . The first email that they deleted was [email protected] which is associated with abfyjewelers.net a website that was not deleted and is my primary email address as it is the oldest and has the most communication associated with it . This is so that they could really inconvenience me more . Then they changed it to [email protected] which was the box associated with the deleted account and forced me to pay for the email , inconveniencing me once again .
I was NEVER explained that my credit card would be charged a year later for anything. I bought a three year plan and I never gave Godaddy permission to charge my card for anything after that initial purchase. I never got notice of this charge because GoDaddy was emailing the wrong email account. I feel like this a fraud and unfair and deceptive trade practices. I demand a refund. Godaddy can look and see that the services was never used and was sold to me as "FREE" and now they say I signed up for a recurring charge and it was only free the first year. I didn't use it when it was free and I certainly didn't use it when I was charged for it. I have never used this additional service and was only paying for the domain. This is so misleading and deceptive. I have 10 domain names with GoDaddy and I will be changing all of them. I do not feel I can trust people like this with my personal credit card information. They have been given the chance to do the right thing and they can look and see that I have never used the MS Office. Godaddy needs to make this right and refund the 2016 charge of $57.00 They only refunded the charge that was just recently charged to my account.
GoDaddy simply reiterated what I already provided as background. The misinformation, lack of response to numerous attempts at customer service, and outright incorrect information was NOT addressed. I need service that is timely and accurate, and reflective of my customership. This was essentially a form response which appears to be a typical lack of personalization and respect for customers. My issues remain.
THis was a crap product and did not live up to GO Daddy's promises. Nor was the customer service helpful. I have been trying to cancel this for 2 months and at NO TIME until now has GO DADDY mentioned I could cancel the service. I will accept a 10 month credit as I have been trying to get a refund for atleast 2 months. To offer me only an 8 month credit does not consider the delayed responses from Go Daddy to resolve this issue.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The product (GoCentral Website Builder) our customer activated and renewed has functioned as specified. Furthermore, our review of our customer’s interactions indicates they activated this product during an online transaction and subsequently renewed it during a call to our Customer Care Center. At the time they renewed this product thy acknowledged it was billed on a month to month basis. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
I have already contacted Yelp, as well as [redacted], about correcting my business information on [redacted] directory. Both companies say they cannot do so because it was originally placed there by Get Found. I am paying [redacted] to put the correct information in this directory. When I discontinued Get Found, that should have enabled [redacted] to make the corrections to the Menu on Yelp.Please give [redacted] the ability to delete the Menu information, or change it to match the Products and Services, so that the information is correct and consistent. Get Found should not be able to control it after I have discontinued that service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I understand their position and the purpose of the said service, however, there were definitely some breakdowns in the process to get the protected registration removed, that I had no control over. This required the involvement of their developers to fix whatever the problem was prior to being able to ultimately cancel the service, prior to the automatic renewal. This left me with no option, but to wait until they could resolve the problems on their end, which unfortunately wasn't resolved until a couple weeks later, after the services had already renewed. That being said, I appreciate their gesture of good faith to resolve this matter. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 22, 2016 contacted our customer care teams due to their website being...
inaccessible. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The problem our customer experienced was resolved on December 26, 2016. As a gesture of goodwill, GoDaddy has provided a 2-month extension to our customer’s hosting service at no cost. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. It appears that our customer is referring to a [redacted] Billing Agreement, which customers establish with GoDaddy via [redacted] when making a purchase using this payment option. This payment method was utilized when the domains in question were automatically renewed per our customer’s account preferences. [redacted] billing agreements are specific to the GoDaddy customer in which they are established, and do not reference other GoDaddy accounts. A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place. Customers may, at any time, log into their account and modify automatic renewal preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences. Our customer did not disable the automatic renewal feature for the domains in question until after the transaction had been processed. As previously stated, our customer was correctly advised by GoDaddy’s customer care team that the domain name renewal is non-refundable. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 20, 2015 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customer’s business accounts together and generates income and expense reports. On January 20, 2016, per their account preferences, GoDaddy was instructed to automatically renew the service for another one-year term and did so in good faith and effort to honor its agreements. GoDaddy sent a notice prior to the expiration on January 10, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On March 21, 2016 the renewal preference associated with the product was disabled, instructing GoDaddy not to renew the service upon expiration. The service remains active within our customer's account. A refund for the product renewal transaction is not applicable. Our customer may find the following articles informative: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On April 22, 2015, our customer purchased the domain name in question for a one year term via online transaction. On April 23, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and privacy service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including the following dates:• January 23, 2016• February 22, 2016• March 23, 2016• April 7, 2016• April 17, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible. Once canceled, they may contact our billing teams via phone or chat to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, when the hosting plan our customer previously associated their domain was cancelled, the domain’s DNS settings were updated to a parked status. Our customer had manually updated the domain’s IP address and mail exchange (MX) records to a third-party provider prior to the hosting cancellation. However, the hosting plan was still setup to utilize the domain and the DNS records were still linked through the hosting plan.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 15, 2013, our customer purchased a website through our Professional Web...
Design department. This service has renewed for one-year terms through April 15, 2017.In February 2017, our customer worked with this department to discuss upgrade and renewal pricing options.On March 1, 2017 our customer contacted GoDaddy on two occasions regarding getting in touch with the design department but decided not to be transferred.On March 2, 2017, our customer was contacted by a member of our design team and after discussion, it was agreed GoDaddy would move forward with the website makeover.Upon completion of the makeover, our team attempted to connect with our customer for review and revision. Emails were sent on March 14, and March 16, 2017 with no reply from our customer. On March 24, 2017, our design team made a final attempt to contact our customer and sent an email informing them the new design was being moved into their account to be edited and published at their leisure.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our agents made several attempts to connect with our customer to complete their design and publish.We have made contact with our customer and refunded the April 15, 2017 automatic renewal. We have also added a Website Builder to the customer’s account at no additional cost and are currently working with our customer to restore the makeover design to the new Website Builder.Our customer also has an agent to assist them moving forward with this issue.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Website and Web Store Design Service Agreement
• GoDaddy Workspace Service Agreement
• GoDaddy Domain Registration Agreement
• GoDaddy Domain Name Proxy Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On February 12, 2010 the complainant purchased GoDaddy’s Website Design Service for a two year term. On January 31, 2012 the registration term expired as the agreed term of purchase ended.
GoDaddy attempted to work with the complainant to the best of our ability to satisfy their design needs. From February 19, 2010 to January 31, 2012 our Professional Web Design Team made 37 attempts to contact the complainant without a response.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception to our Refund Policy we will provide the complaint with a refund for their purchase of GoDaddy’s Website Design Service. Please allow 5 to 7 days for this to reflect with your financial institution.
EDUCATION:
The complainant might find the following articles useful:
Refund Policy
[redacted]
What do I do once I've purchased Website Design or Web Store Design Services?
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Best Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am appreciative of that fact that your contact finally caused GoDaddy to honor the agreement that I entered into. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 28, 2014, our customer purchased a domain registration for one year via an...
online order. The domain has renewed at regular intervals since this date.On June 7, 2017, our customer opted to add GoDaddy’s Protected Registration service to their domain via an online order. This premium, add-on service provides the highest level of protection GoDaddy offers for a domain name and includes private registration and protection against the cancellation, expiration, or transfer of a domain name. On August 29, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Our customer contacted GoDaddy the same day to request a refund of the Protected Registration renewal. They were provided instructions for cancelling the Protected Registration and advised to call support after 72 hours from the time they completed the steps necessary to cancel the service.On October 25, 2017, our customer contacted GoDaddy to request a refund of the Protected Registration fees. Our customer’s request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While no longer eligible for a refund, we are willing to make an exception in this case, provided our customer cancels the service by November 8, 2017 using the instructions at [redacted]. Our customer can reach us at [redacted] after doing so to have their refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 21, 2014,...
our customer purchased two domain registrations via online transaction. During this transaction, our customer added Protected Registration to the domains. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer by phone to discuss their concerns and was unsuccessful.The Protected Registration service functioned as advertised. Our customer submitted their request to cancel the Protected Registration service on June 1, 2016. As our customer had submitted the necessary identification information, the Protected Registration service was canceled and subsequently refunded to the original payment method on June 2, 2016. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2009 our customer purchased the domain name in question for a...
one year term online. No additional services, such as private registration, were added at that time. Private registration is a service many domain name registrars offer which masks customer information with their own on the public WhoIs database. On January 7, 2012 our customer renewed the domain name in question over the phone and added GoDaddy’s private registration service. Until this date our customer’s personal information was publicly listed on the WhoIs database in accordance with ICANN (Internet Corporation for Assigned Names and Numbers) policy.On September 13, 2016 our customer contacted our 24/7 Customer Care team stating their personal contact information was listed on their website. This information would have been placed onto the website by whomever our customer had build their website. At that time our representative assisted with the removal of that information. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewal emails list the items in need of renewal along with the renewal pricing. They also indicate whether or not a domain name has privacy services associated. GoDaddy relies on its customers to maintain their accounts and desired products. Given our customer’s concerns pertaining to their information being publicly located, they may wish to ensure their information is not located anywhere else. Moving forward, they may wish to enable privacy again on their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built. This information is what our team uses to create the website. During the build process the site building software being utilized experienced a technical issue which was quickly resolved. Our Professional Web Services team has been in contact with our customer’s partner and additional work is being done to complete the website as quickly as possible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
This is not a true version of what occurred . The fact of the matter is that the websites (dns) were essentially without 'a home' or suspended in cyberspace giving error messages intermittently for over 72 hours . It was not until I had changed the DNS to the current web host that there was any stability . I have had these problems with GoDaddy before . Attached is a screenshot of a previously left hanging website .It is only that I have been a customer of GoDaddy's for too many years and have invested time and money in that I have registered 8 websites with them - that I do not cut my association with them altogether . They have a habit also of meddling with websites under their care and forcing intervals of 'downtime' . Although they forced me to pay the money , I consider it extortion as they are always the one to create the confusion.I will seriously consider finding a better place to register my websites . The story they gave about the email is not fully true as the website that was deleted is not the first email that they deleted . The first email that they deleted was [email protected] which is associated with abfyjewelers.net a website that was not deleted and is my primary email address as it is the oldest and has the most communication associated with it . This is so that they could really inconvenience me more . Then they changed it to [email protected] which was the box associated with the deleted account and forced me to pay for the email , inconveniencing me once again .
I was NEVER explained that my credit card would be charged a year later for anything. I bought a three year plan and I never gave Godaddy permission to charge my card for anything after that initial purchase. I never got notice of this charge because GoDaddy was emailing the wrong email account. I feel like this a fraud and unfair and deceptive trade practices. I demand a refund. Godaddy can look and see that the services was never used and was sold to me as "FREE" and now they say I signed up for a recurring charge and it was only free the first year. I didn't use it when it was free and I certainly didn't use it when I was charged for it. I have never used this additional service and was only paying for the domain. This is so misleading and deceptive. I have 10 domain names with GoDaddy and I will be changing all of them. I do not feel I can trust people like this with my personal credit card information. They have been given the chance to do the right thing and they can look and see that I have never used the MS Office. Godaddy needs to make this right and refund the 2016 charge of $57.00 They only refunded the charge that was just recently charged to my account.
GoDaddy simply reiterated what I already provided as background. The misinformation, lack of response to numerous attempts at customer service, and outright incorrect information was NOT addressed. I need service that is timely and accurate, and reflective of my customership. This was essentially a form response which appears to be a typical lack of personalization and respect for customers. My issues remain.
THis was a crap product and did not live up to GO Daddy's promises. Nor was the customer service helpful. I have been trying to cancel this for 2 months and at NO TIME until now has GO DADDY mentioned I could cancel the service. I will accept a 10 month credit as I have been trying to get a refund for atleast 2 months. To offer me only an 8 month credit does not consider the delayed responses from Go Daddy to resolve this issue.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The product (GoCentral Website Builder) our customer activated and renewed has functioned as specified. Furthermore, our review of our customer’s interactions indicates they activated this product during an online transaction and subsequently renewed it during a call to our Customer Care Center. At the time they renewed this product thy acknowledged it was billed on a month to month basis. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
I have already contacted Yelp, as well as [redacted], about correcting my business information on [redacted] directory. Both companies say they cannot do so because it was originally placed there by Get Found. I am paying [redacted] to put the correct information in this directory. When I discontinued Get Found, that should have enabled [redacted] to make the corrections to the Menu on Yelp.Please give [redacted] the ability to delete the Menu information, or change it to match the Products and Services, so that the information is correct and consistent. Get Found should not be able to control it after I have discontinued that service.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I understand their position and the purpose of the said service, however, there were definitely some breakdowns in the process to get the protected registration removed, that I had no control over. This required the involvement of their developers to fix whatever the problem was prior to being able to ultimately cancel the service, prior to the automatic renewal. This left me with no option, but to wait until they could resolve the problems on their end, which unfortunately wasn't resolved until a couple weeks later, after the services had already renewed. That being said, I appreciate their gesture of good faith to resolve this matter. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 22, 2016 contacted our customer care teams due to their website being...
inaccessible. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The problem our customer experienced was resolved on December 26, 2016. As a gesture of goodwill, GoDaddy has provided a 2-month extension to our customer’s hosting service at no cost. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. It appears that our customer is referring to a [redacted] Billing Agreement, which customers establish with GoDaddy via [redacted] when making a purchase using this payment option. This payment method was utilized when the domains in question were automatically renewed per our customer’s account preferences. [redacted] billing agreements are specific to the GoDaddy customer in which they are established, and do not reference other GoDaddy accounts. A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place. Customers may, at any time, log into their account and modify automatic renewal preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences. Our customer did not disable the automatic renewal feature for the domains in question until after the transaction had been processed. As previously stated, our customer was correctly advised by GoDaddy’s customer care team that the domain name renewal is non-refundable. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy