Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.As stated in our original response on January 21, 2015, GoDaddy sent renewal notices prior to the expiration date on: • June 21, 2014 • July 21, 2014 • August 20, 2014 • September 4, 2014 • September 14, 2014These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As noted in our original response, their refund request occurred well outside the allowed timeframe in which GoDaddy is able to recover the funds paid to the registry. As such, GoDaddy will not be issuing a refund for the renewal of their domain.Education:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725Refund Policyhttps://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
• Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 24, 2014 the complainant purchased GoDaddy’s starter Managed [redacted] shared hosting via an online transaction for a one year term. This product offering included a one-year domain registration. The complainant also opted to purchase Private Registration for this domain.
On October 23, 2014 the complainant contacted GoDaddy’s customer care center to cancel these products and request a refund. As part of the terms of the offer the complainant agreed to, any eligible hosting refunds provided would be less the retail cost of the domain in question, as the domain was outside of refund eligibility time frames. The domain retail cost in this case, exceeded the amount the complainant paid for the entire offer. As a goodwill gesture, the complainant was provided a refund of their Private Registration purchase, a total of $7.99.
Resolution:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As an additional goodwill gesture, we have fully refunded the additional products purchased, an overall total of $20.17. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns will be reviewed in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Education:
Future refunds will be provided in accordance with GoDaddy’s refund policy, included at the URL listed below for the complainant’s convenience:
Refund Policy
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I understand their position and the purpose of the said service, however, there were definitely some breakdowns in the process to get the protected registration removed, that I had no control over. This required the involvement of their developers to fix whatever the problem was prior to being able to ultimately cancel the service, prior to the automatic renewal. This left me with no option, but to wait until they could resolve the problems on their end, which unfortunately wasn't resolved until a couple weeks later, after the services had already renewed. That being said, I appreciate their gesture of good faith to resolve this matter. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I was NEVER explained that my credit card would be charged a year later for anything. I bought a three year plan and I never gave Godaddy permission to charge my card for anything after that initial purchase. I never got notice of this charge because GoDaddy was emailing the wrong email account. I feel like this a fraud and unfair and deceptive trade practices. I demand a refund. Godaddy can look and see that the services was never used and was sold to me as "FREE" and now they say I signed up for a recurring charge and it was only free the first year. I didn't use it when it was free and I certainly didn't use it when I was charged for it. I have never used this additional service and was only paying for the domain. This is so misleading and deceptive. I have 10 domain names with GoDaddy and I will be changing all of them. I do not feel I can trust people like this with my personal credit card information. They have been given the chance to do the right thing and they can look and see that I have never used the MS Office. Godaddy needs to make this right and refund the 2016 charge of $57.00 They only refunded the charge that was just recently charged to my account.
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. The hosting plan in question was renewed for an additional three years on June 27, 2016, during their call with GoDaddy’s Customer Care Center. We next heard from our customer on February 24, 2017, when they contacted our Customer Care Center to request a refund for the final two years of their hosting plant. At that time they were advised, per GoDaddy's Refund Policy, that the transaction in question is beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On September 24, 2014 the complainant purchased an Unlimited Email plan for a one year term during a call to GoDaddy’s Customer Care Center. On June 29, 2015 the complainant contacted out Customer Care Center and renewed their Unlimited Email Plan and other products for an additional year. The next day the complainant again contacted our Customer Care Center and requested to remove the time that they had added to these products and receive a refund. A refund for all qualifying products was provided and our agent properly advised the complainant that we were unable to remove time from their email plan. The complainant then elected to end the call.The complainant next contacted our Customer Care Center on September 2, 2015 and cancelled their Unlimited Email plan. A refund for the time remaining on the email plan was provided as an in-store credit of $221.76. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a cash disbursement of the in-store credit issued on September 2, 2015. This disbursement of $221.76 may require 5 to 7 days to reflect with their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO
GoDaddy simply reiterated what I already provided as background. The misinformation, lack of response to numerous attempts at customer service, and outright incorrect information was NOT addressed. I need service that is timely and accurate, and reflective of my customership. This was essentially a form response which appears to be a typical lack of personalization and respect for customers. My issues remain.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2009 our customer purchased the domain name in question for a...
one year term online. No additional services, such as private registration, were added at that time. Private registration is a service many domain name registrars offer which masks customer information with their own on the public WhoIs database. On January 7, 2012 our customer renewed the domain name in question over the phone and added GoDaddy’s private registration service. Until this date our customer’s personal information was publicly listed on the WhoIs database in accordance with ICANN (Internet Corporation for Assigned Names and Numbers) policy.On September 13, 2016 our customer contacted our 24/7 Customer Care team stating their personal contact information was listed on their website. This information would have been placed onto the website by whomever our customer had build their website. At that time our representative assisted with the removal of that information. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewal emails list the items in need of renewal along with the renewal pricing. They also indicate whether or not a domain name has privacy services associated. GoDaddy relies on its customers to maintain their accounts and desired products. Given our customer’s concerns pertaining to their information being publicly located, they may wish to ensure their information is not located anywhere else. Moving forward, they may wish to enable privacy again on their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 15, 2013, our customer purchased a website through our Professional Web...
Design department. This service has renewed for one-year terms through April 15, 2017.In February 2017, our customer worked with this department to discuss upgrade and renewal pricing options.On March 1, 2017 our customer contacted GoDaddy on two occasions regarding getting in touch with the design department but decided not to be transferred.On March 2, 2017, our customer was contacted by a member of our design team and after discussion, it was agreed GoDaddy would move forward with the website makeover.Upon completion of the makeover, our team attempted to connect with our customer for review and revision. Emails were sent on March 14, and March 16, 2017 with no reply from our customer. On March 24, 2017, our design team made a final attempt to contact our customer and sent an email informing them the new design was being moved into their account to be edited and published at their leisure.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our agents made several attempts to connect with our customer to complete their design and publish.We have made contact with our customer and refunded the April 15, 2017 automatic renewal. We have also added a Website Builder to the customer’s account at no additional cost and are currently working with our customer to restore the makeover design to the new Website Builder.Our customer also has an agent to assist them moving forward with this issue.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built. This information is what our team uses to create the website. During the build process the site building software being utilized experienced a technical issue which was quickly resolved. Our Professional Web Services team has been in contact with our customer’s partner and additional work is being done to complete the website as quickly as possible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. It appears that our customer is referring to a [redacted] Billing Agreement, which customers establish with GoDaddy via [redacted] when making a purchase using this payment option. This payment method was utilized when the domains in question were automatically renewed per our customer’s account preferences. [redacted] billing agreements are specific to the GoDaddy customer in which they are established, and do not reference other GoDaddy accounts. A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place. Customers may, at any time, log into their account and modify automatic renewal preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences. Our customer did not disable the automatic renewal feature for the domains in question until after the transaction had been processed. As previously stated, our customer was correctly advised by GoDaddy’s customer care team that the domain name renewal is non-refundable. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Revdex.com:My primary complaint was not with their business practice. It was with their refusal to get on the phone to discuss the situation. After filing my complaint, they did reach out to me, and after multiple phone calls, I was able to accomplish what I originally desired, therefore, my complaint was satisfied. Their resolution letter was misleading as to the complaint and the problem, and, while resolving my specific issue, did not address their non-responsive policy of not discussing the issue with the customer. A simple phone call would have allowed me to avoid this complaint.Regards,
[redacted]
I contacted godaddy support team today regarding getzlighitng.com setup, and was told that email plan is still NOT included. so it is total contradict what CEO office claims that you honor your sales agreement. and I also do NOT fell that address my concern about your sales Technic, when I purchased the plan, the email package is included as you agreed, but was removed after I check out and made payment, BUT ironically you blamed myself by removing email package, how could you explain to people like this? I feel very disappointed and do not want to buy anything for the moment. and it has been 1 month wasted, so let move on by refunding me in next email.thank you,**
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 23, 2013 our customer purchased a hosting plan for a one-year term. This is for the period ending November 23, 2014.On November 23, 2014 our customer contacted our billing teams for assistance with the renewal of their hosting plan for another year term. GoDaddy is currently offering the purchase of new hosting plans at a discounted price. The promotion which our customer is referencing is for the purchase of a new hosting plan. This is also supported by the screenshots provided by our customer.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion which our customer desired is not applicable to the transaction in question due to offer restrictions.Resolution:Go Daddy acted in good faith to uphold its agreements with our customer.The promotion was not applicable to the renewal transaction. As such, we are unable to provide the desired refund. Thank you for the opportunity to address this matter.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy has no record of our customer contacting us for help with removing the privacy service prior to the expiration date of the domain, nor any other date not mentioned in our original response.GoDaddy did not prevent our customer from renewing their domain without privacy in a timely manner. GoDaddy provides its customers with full control over privacy settings. At any time prior to expiration, customers can log into their account and cancel private registration. Account management is a customer responsibility. GoDaddy support representatives are unable to cancel private registration services on behalf of our customers. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Workspace Service Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, 2012 the complainant purchased an SSL Certificate for a one year term during an online transaction. The SSL Certificate was subsequently renewed each year by the complainant via an online transaction. On June 23, 2015 after the most recent renewal of the SSL Certificate in question, the complainant contacted our Customer Care Center regarding links to their [redacted] provider’s website not showing as secured. At that time the complainant was advised regarding how to specify a secure a link to the provider’s website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The SSL Certificate in question functioned as specified. The complaint has now made the recommended changes to the links associated with their [redacted] site and they show as secure. As this was not a GoDaddy issue we will not be providing the complainant with their requested adjustment. EDUCATION:The complainant might find the following GoDaddy support articles useful.Adding an SSL Certificate in Website Builderhttps://support.godaddy.com/help/article/7721/adding-an-ssl-certificate-i...⇄ vs. HTTPShttps://support.godaddy.com/help/article/5454/http-vs-https?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, when the hosting plan our customer previously associated their domain was cancelled, the domain’s DNS settings were updated to a parked status. Our customer had manually updated the domain’s IP address and mail exchange (MX) records to a third-party provider prior to the hosting cancellation. However, the hosting plan was still setup to utilize the domain and the DNS records were still linked through the hosting plan.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 11,...
2016, our customer purchased GoDaddy’s Web Store Design for a 1-year term with assistance from GoDaddy’s customer care team. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.During this call, our customer was also informed of limitations that may be involved with the design.Our customer completed submission of content on February 24, 2016. The site in question was completed and initially published on March 14, 2016. On multiple occasions in March and April, our customer contacted our Professional Web Design team to make changes to their site. On April 27, 2016 our customer contacted GoDaddy’s customer care to request a full refund of the site design purchase, indicating they had found a third party to build their site. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer was correctly informed on April 27, 2016 that this service is non-refundable, as their site build had been completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
This is not a true version of what occurred . The fact of the matter is that the websites (dns) were essentially without 'a home' or suspended in cyberspace giving error messages intermittently for over 72 hours . It was not until I had changed the DNS to the current web host that there was any stability . I have had these problems with GoDaddy before . Attached is a screenshot of a previously left hanging website .It is only that I have been a customer of GoDaddy's for too many years and have invested time and money in that I have registered 8 websites with them - that I do not cut my association with them altogether . They have a habit also of meddling with websites under their care and forcing intervals of 'downtime' . Although they forced me to pay the money , I consider it extortion as they are always the one to create the confusion.I will seriously consider finding a better place to register my websites . The story they gave about the email is not fully true as the website that was deleted is not the first email that they deleted . The first email that they deleted was [email protected] which is associated with abfyjewelers.net a website that was not deleted and is my primary email address as it is the oldest and has the most communication associated with it . This is so that they could really inconvenience me more . Then they changed it to [email protected] which was the box associated with the deleted account and forced me to pay for the email , inconveniencing me once again .
Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.As stated in our original response on January 21, 2015, GoDaddy sent renewal notices prior to the expiration date on: • June 21, 2014 • July 21, 2014 • August 20, 2014 • September 4, 2014 • September 14, 2014These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As noted in our original response, their refund request occurred well outside the allowed timeframe in which GoDaddy is able to recover the funds paid to the registry. As such, GoDaddy will not be issuing a refund for the renewal of their domain.Education:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725Refund Policyhttps://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
• Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 24, 2014 the complainant purchased GoDaddy’s starter Managed [redacted] shared hosting via an online transaction for a one year term. This product offering included a one-year domain registration. The complainant also opted to purchase Private Registration for this domain.
On October 23, 2014 the complainant contacted GoDaddy’s customer care center to cancel these products and request a refund. As part of the terms of the offer the complainant agreed to, any eligible hosting refunds provided would be less the retail cost of the domain in question, as the domain was outside of refund eligibility time frames. The domain retail cost in this case, exceeded the amount the complainant paid for the entire offer. As a goodwill gesture, the complainant was provided a refund of their Private Registration purchase, a total of $7.99.
Resolution:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As an additional goodwill gesture, we have fully refunded the additional products purchased, an overall total of $20.17. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns will be reviewed in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Education:
Future refunds will be provided in accordance with GoDaddy’s refund policy, included at the URL listed below for the complainant’s convenience:
Refund Policy
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I understand their position and the purpose of the said service, however, there were definitely some breakdowns in the process to get the protected registration removed, that I had no control over. This required the involvement of their developers to fix whatever the problem was prior to being able to ultimately cancel the service, prior to the automatic renewal. This left me with no option, but to wait until they could resolve the problems on their end, which unfortunately wasn't resolved until a couple weeks later, after the services had already renewed. That being said, I appreciate their gesture of good faith to resolve this matter. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I was NEVER explained that my credit card would be charged a year later for anything. I bought a three year plan and I never gave Godaddy permission to charge my card for anything after that initial purchase. I never got notice of this charge because GoDaddy was emailing the wrong email account. I feel like this a fraud and unfair and deceptive trade practices. I demand a refund. Godaddy can look and see that the services was never used and was sold to me as "FREE" and now they say I signed up for a recurring charge and it was only free the first year. I didn't use it when it was free and I certainly didn't use it when I was charged for it. I have never used this additional service and was only paying for the domain. This is so misleading and deceptive. I have 10 domain names with GoDaddy and I will be changing all of them. I do not feel I can trust people like this with my personal credit card information. They have been given the chance to do the right thing and they can look and see that I have never used the MS Office. Godaddy needs to make this right and refund the 2016 charge of $57.00 They only refunded the charge that was just recently charged to my account.
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. The hosting plan in question was renewed for an additional three years on June 27, 2016, during their call with GoDaddy’s Customer Care Center. We next heard from our customer on February 24, 2017, when they contacted our Customer Care Center to request a refund for the final two years of their hosting plant. At that time they were advised, per GoDaddy's Refund Policy, that the transaction in question is beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On September 24, 2014 the complainant purchased an Unlimited Email plan for a one year term during a call to GoDaddy’s Customer Care Center. On June 29, 2015 the complainant contacted out Customer Care Center and renewed their Unlimited Email Plan and other products for an additional year. The next day the complainant again contacted our Customer Care Center and requested to remove the time that they had added to these products and receive a refund. A refund for all qualifying products was provided and our agent properly advised the complainant that we were unable to remove time from their email plan. The complainant then elected to end the call.The complainant next contacted our Customer Care Center on September 2, 2015 and cancelled their Unlimited Email plan. A refund for the time remaining on the email plan was provided as an in-store credit of $221.76. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a cash disbursement of the in-store credit issued on September 2, 2015. This disbursement of $221.76 may require 5 to 7 days to reflect with their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO
GoDaddy simply reiterated what I already provided as background. The misinformation, lack of response to numerous attempts at customer service, and outright incorrect information was NOT addressed. I need service that is timely and accurate, and reflective of my customership. This was essentially a form response which appears to be a typical lack of personalization and respect for customers. My issues remain.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2009 our customer purchased the domain name in question for a...
one year term online. No additional services, such as private registration, were added at that time. Private registration is a service many domain name registrars offer which masks customer information with their own on the public WhoIs database. On January 7, 2012 our customer renewed the domain name in question over the phone and added GoDaddy’s private registration service. Until this date our customer’s personal information was publicly listed on the WhoIs database in accordance with ICANN (Internet Corporation for Assigned Names and Numbers) policy.On September 13, 2016 our customer contacted our 24/7 Customer Care team stating their personal contact information was listed on their website. This information would have been placed onto the website by whomever our customer had build their website. At that time our representative assisted with the removal of that information. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy renewal emails list the items in need of renewal along with the renewal pricing. They also indicate whether or not a domain name has privacy services associated. GoDaddy relies on its customers to maintain their accounts and desired products. Given our customer’s concerns pertaining to their information being publicly located, they may wish to ensure their information is not located anywhere else. Moving forward, they may wish to enable privacy again on their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 15, 2013, our customer purchased a website through our Professional Web...
Design department. This service has renewed for one-year terms through April 15, 2017.In February 2017, our customer worked with this department to discuss upgrade and renewal pricing options.On March 1, 2017 our customer contacted GoDaddy on two occasions regarding getting in touch with the design department but decided not to be transferred.On March 2, 2017, our customer was contacted by a member of our design team and after discussion, it was agreed GoDaddy would move forward with the website makeover.Upon completion of the makeover, our team attempted to connect with our customer for review and revision. Emails were sent on March 14, and March 16, 2017 with no reply from our customer. On March 24, 2017, our design team made a final attempt to contact our customer and sent an email informing them the new design was being moved into their account to be edited and published at their leisure.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our agents made several attempts to connect with our customer to complete their design and publish.We have made contact with our customer and refunded the April 15, 2017 automatic renewal. We have also added a Website Builder to the customer’s account at no additional cost and are currently working with our customer to restore the makeover design to the new Website Builder.Our customer also has an agent to assist them moving forward with this issue.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built. This information is what our team uses to create the website. During the build process the site building software being utilized experienced a technical issue which was quickly resolved. Our Professional Web Services team has been in contact with our customer’s partner and additional work is being done to complete the website as quickly as possible. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. It appears that our customer is referring to a [redacted] Billing Agreement, which customers establish with GoDaddy via [redacted] when making a purchase using this payment option. This payment method was utilized when the domains in question were automatically renewed per our customer’s account preferences. [redacted] billing agreements are specific to the GoDaddy customer in which they are established, and do not reference other GoDaddy accounts. A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration and the term of registration. At the time of purchase, our customer had many options available to them such as recording the expiration date in their ledger or calendar, as well as recording their account information in a secure place. Customers may, at any time, log into their account and modify automatic renewal preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer’s account preferences. Our customer did not disable the automatic renewal feature for the domains in question until after the transaction had been processed. As previously stated, our customer was correctly advised by GoDaddy’s customer care team that the domain name renewal is non-refundable. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy
Revdex.com:My primary complaint was not with their business practice. It was with their refusal to get on the phone to discuss the situation. After filing my complaint, they did reach out to me, and after multiple phone calls, I was able to accomplish what I originally desired, therefore, my complaint was satisfied. Their resolution letter was misleading as to the complaint and the problem, and, while resolving my specific issue, did not address their non-responsive policy of not discussing the issue with the customer. A simple phone call would have allowed me to avoid this complaint.Regards,
[redacted]
I contacted godaddy support team today regarding getzlighitng.com setup, and was told that email plan is still NOT included. so it is total contradict what CEO office claims that you honor your sales agreement. and I also do NOT fell that address my concern about your sales Technic, when I purchased the plan, the email package is included as you agreed, but was removed after I check out and made payment, BUT ironically you blamed myself by removing email package, how could you explain to people like this? I feel very disappointed and do not want to buy anything for the moment. and it has been 1 month wasted, so let move on by refunding me in next email.thank you,**
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 23, 2013 our customer purchased a hosting plan for a one-year term. This is for the period ending November 23, 2014.On November 23, 2014 our customer contacted our billing teams for assistance with the renewal of their hosting plan for another year term. GoDaddy is currently offering the purchase of new hosting plans at a discounted price. The promotion which our customer is referencing is for the purchase of a new hosting plan. This is also supported by the screenshots provided by our customer.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion which our customer desired is not applicable to the transaction in question due to offer restrictions.Resolution:Go Daddy acted in good faith to uphold its agreements with our customer.The promotion was not applicable to the renewal transaction. As such, we are unable to provide the desired refund. Thank you for the opportunity to address this matter.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy has no record of our customer contacting us for help with removing the privacy service prior to the expiration date of the domain, nor any other date not mentioned in our original response.GoDaddy did not prevent our customer from renewing their domain without privacy in a timely manner. GoDaddy provides its customers with full control over privacy settings. At any time prior to expiration, customers can log into their account and cancel private registration. Account management is a customer responsibility. GoDaddy support representatives are unable to cancel private registration services on behalf of our customers. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Workspace Service Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, 2012 the complainant purchased an SSL Certificate for a one year term during an online transaction. The SSL Certificate was subsequently renewed each year by the complainant via an online transaction. On June 23, 2015 after the most recent renewal of the SSL Certificate in question, the complainant contacted our Customer Care Center regarding links to their [redacted] provider’s website not showing as secured. At that time the complainant was advised regarding how to specify a secure a link to the provider’s website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The SSL Certificate in question functioned as specified. The complaint has now made the recommended changes to the links associated with their [redacted] site and they show as secure. As this was not a GoDaddy issue we will not be providing the complainant with their requested adjustment. EDUCATION:The complainant might find the following GoDaddy support articles useful.Adding an SSL Certificate in Website Builderhttps://support.godaddy.com/help/article/7721/adding-an-ssl-certificate-i...⇄ vs. HTTPShttps://support.godaddy.com/help/article/5454/http-vs-https?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, when the hosting plan our customer previously associated their domain was cancelled, the domain’s DNS settings were updated to a parked status. Our customer had manually updated the domain’s IP address and mail exchange (MX) records to a third-party provider prior to the hosting cancellation. However, the hosting plan was still setup to utilize the domain and the DNS records were still linked through the hosting plan.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 11,...
2016, our customer purchased GoDaddy’s Web Store Design for a 1-year term with assistance from GoDaddy’s customer care team. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.During this call, our customer was also informed of limitations that may be involved with the design.Our customer completed submission of content on February 24, 2016. The site in question was completed and initially published on March 14, 2016. On multiple occasions in March and April, our customer contacted our Professional Web Design team to make changes to their site. On April 27, 2016 our customer contacted GoDaddy’s customer care to request a full refund of the site design purchase, indicating they had found a third party to build their site. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer was correctly informed on April 27, 2016 that this service is non-refundable, as their site build had been completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
This is not a true version of what occurred . The fact of the matter is that the websites (dns) were essentially without 'a home' or suspended in cyberspace giving error messages intermittently for over 72 hours . It was not until I had changed the DNS to the current web host that there was any stability . I have had these problems with GoDaddy before . Attached is a screenshot of a previously left hanging website .It is only that I have been a customer of GoDaddy's for too many years and have invested time and money in that I have registered 8 websites with them - that I do not cut my association with them altogether . They have a habit also of meddling with websites under their care and forcing intervals of 'downtime' . Although they forced me to pay the money , I consider it extortion as they are always the one to create the confusion.I will seriously consider finding a better place to register my websites . The story they gave about the email is not fully true as the website that was deleted is not the first email that they deleted . The first email that they deleted was [email protected] which is associated with abfyjewelers.net a website that was not deleted and is my primary email address as it is the oldest and has the most communication associated with it . This is so that they could really inconvenience me more . Then they changed it to [email protected] which was the box associated with the deleted account and forced me to pay for the email , inconveniencing me once again .