Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Contrary to their statement; the complainant did not reach out to GoDaddy's customer care teams in September, 2014. GoDaddy's customer care teams attempted to connect with the complainant via phone on the dates of August 21, 2014 and February 5, 2015 and were unsuccessful. No other contacts from the complainant were made between those dates.Furthermore, the complainant was also previously provided information by our customer care teams on how to cancel Protected Registration on August 26, 2013. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The Protected Registration for the domain in question was removed on October 4, 2015. At that time, the complainant may have canceled the domain name and received a full refund for the latest renewal transaction.However, the complainant chose to dispute the transaction in the form of a chargeback through their financial institution. This chargeback removed the funds from GoDaddy, and the domain name in question was removed from the complainant’s account per our terms of service. If the complainant has not received these funds, they would need to contact their financial institution for further assistance.As there appear to be no other active products in the complainant’s GoDaddy account, no further renewals would be assessed in this account. If the complainant maintains multiple GoDaddy accounts, it is their responsibility to manage each applicable account, including renewal settings.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx?On March 20,2013, the customer purchased their domain name for one year. GoDaddy does not review each domain when purchased with search engines for customers as we do not control the opinion of the search engines; it is the customer’s responsibility perform their own due diligence. On December 9, 2014, the customer called GoDaddy customer care and spoke with a supervisor regarding this matter. It was explained that they will need to review removing bad reputation for their domain name with [redacted] directly.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should the customer wish to modify the reputation with [redacted] they will need to contact [redacted] directly. Alternatively, they may use their favorite search engine as there are many help articles online for domain reputation.Education:The customer might find this [redacted] article useful:https://support.google.com/webmasters/answer/1663691?hl=enThank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 10, 2016, our support team contacted our customer as a courtesy to offer...
any account assistance they may require. It was determined there were SSL certificates within the account that had been automatically renewed upon their respective billing expiration dates; however, our customer had not applied the renewal credits to their expired certificates. As discussed in the article at [redacted], SSL certificate renewals are a multi-step process. Per our customer's account settings, GoDaddy was instructed to automatically renew the services in question upon their billing expiration dates and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers full control over renewal settings. Customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility. GoDaddy sent renewal notices prior to each renewal transaction to inform our customer the items would be renewed in accordance with their account settings unless further action was taken. Confirmations were also sent following each renewal transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the refunds requested was beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:[redacted]We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address our customer’s concerns.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer allowed the purchased term of their hosting to end. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Again, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already provided. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The services our customer purchased functioned properly. GoDaddy also completed the migration task as instructed by our customer. Furthermore, our customer is requesting a refund for their domain name registration, which they transferred away from GoDaddy. The services in question are no longer eligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
The response doesn't address the problem of them refusing to close accounts opened to my credit card and continuing to try to charge for services (to my credit card) that were cancelled between 4 and 5 years ago and for an account(s) not created by me.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: [redacted]On February 28, 2013 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. One of the features of our Protected Registration service is to protect against the loss of the Domain Name, through expiration or transfer. Domain names which have this service cannot be canceled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on February 28, 2014. On February 28, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 29. 2014• December 29, 2014• January 28, 2015• February 12, 2015• February 22, 2015The Domain Name in question expired after a failed billing attempt and was placed in a locked status on February 28, 2015. Notices after each attempt were sent to the complainant on:• February 28, 2015• March 4, 2015• March 11, 2015The complainant provided the required documentation to cancel the Protected Registration on March 11, 2015. The domain is now in a redemption status. If the complainant is no longer utilizing their hosting account they can cancel it at their discretion.. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management is a customer responsibility. We have attempted to reach the complainant but have been unsuccessful. As a onetime courtesy we are willing to waive the redemption fee for them if they contact us while the domain is in an eligible status. Once the Domain Name has been redeemed it will be eligible to transfer.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrar[redacted]Canceling Protected Registration[redacted]Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following terms and agreements upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 4, 2015, the complainant contacted our customer support teams regarding a problem they experienced with their email account. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.On March 5, 2015, the complainant contacted our support teams indicating that the resolution to the previous day’s concerns resulted in the complainant receiving duplicates of numerous emails. These duplicates utilized all the disk space available in the complainant’s email inboxes. During this interaction, GoDaddy support teams added extra disk space to the complainant’s affected email addresses as a goodwill gesture to allow the complainant to continue receiving email while also reviewing and deleting the duplicate emails.The complainant is utilizing free email plans that were provided with their domains. While there is no cost to the email plans, there is an expiration date associated with them. Any paid add-ons, such as additional email disk space, expire on the date in question. The complainant was informed of their options prior to the expiration: remove the additional disk space prior to expiration, upgrade to a paid email plan offering more disk space, or pay for the additional disk space in question if they wanted to keep it.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored our terms of service.Contrary to the complainant’s understanding, there was no offer of a free unlimited email plan. The complainant may continue to utilize the aforementioned disk space until expiration. As account management is a customer responsibility, the complainant is responsible for the cost of renewing the added disk space at expiration, may remove that disk space prior to expiration, or they may purchase a new email plan.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 10, 2017, our customer contacted GoDaddy and purchased a Website Design...
package. On April 20, 2017, our Design Team attempted to contact our customer via email and phone to advise the first draft of the site was ready for review.On April 25, 2017, GoDaddy sent our customer a second email to let them know their site was ready for review. This email advised them there would be a period of downtime once their domain was associated with the new site. After this email was sent, our customer contacted GoDaddy to review their site and share changes they wanted.On May 3, 2017, our customer was notified their changes were completed.On May 25, 2017, our customer contacted GoDaddy to find out why changes they had requested since May 3 were not made. Our customer had been responding to a closed work order and their messages were not received. Our Design Team educated our customer on how to request changes to the site. Subsequent changes requested by our customer were completed in a timely manner.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer had the opportunity to cancel the Website Design service and request a refund while still eligible. Instead, our Design Team completed the requested work and our customer chose to publish their site. Per our Refund Policy, Website Design Services are not refundable once the work has been completed. While our customer was advised of site downtime in the April 25 email mentioned above, they have been provided one year of hosting at no cost, and we are unable to provide further refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizing. The auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year term. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with the service cannot be cancelled or transferred until the protection is canceled. GoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any time. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, 2017 renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].Our Domain Services team has done everything possible within our scope of support to assist the complainant with this matter. Account management and security are the complainant’s agreed responsibility.The complainant has indicated that they know the party that has accessed the account in question, and as such, GoDaddy considers this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously. Our goal is to reasonably ensure that the complainant is the registrant of the domain in question, and to do so, there are specific verification processes in place to confirm a customer’s identity. Again, account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes, however the complainant may wish to review the Uniform Domain Name Dispute Resolution Policy: Uniform Domain Name Dispute Resolution Policy:[redacted]GoDaddy has a long history of cooperation with the court system and law enforcement.We also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal legal counsel for further advice:Attorney Tips/Subpoena Policy: [redacted]Finally, we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable resolution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to
address and bring clarity to the additional concerns presented by our
customer. We stand by our previous response.
GoDaddy upheld its agreements in good faith with our customer and honored its
terms of service. Specifically, GoDaddy renewed the services in accordance with
our customer's account preferences. It was not until after the renewal
transactions when our customer disabled the renewal preferences within their
account. The screen shots presented by our customer do not accurately portray
their renewal preferences at the time of the renewal. GoDaddy does not change
the automatic renewal setting on the customer's behalf; account management is a
customer responsibility.As previously stated, if our customer
no longer wishes to utilize the email and hosting plans, they can cancel these
services and receive a refund of the unused time in accordance with our Refund
Policy. The domain names are not eligible for refund at this time.Thank you for the opportunity to
address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 16, 2013, our customer purchased GoDaddy’s Deluxe Linux shared hosting for a two year term via online transaction. On April 1, 2015, our customer subsequently renewed the hosting account in question for a three year term with the assistance of GoDaddy’s customer care team. This renewal extended the service term of the hosting account to March 16, 2018.On March 8, 2016, our customer canceled the hosting account in question and contacted GoDaddy’s customer care team to request a refund of the unused months of the service term. In accordance with GoDaddy’s refund policy, the unused term was refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the balance of the In-Store Credit totaling $194.28 to the original payment method. Only in the event the refund request is denied by the financial institution may GoDaddy issue a refund in the form of a check.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for your response and for disabling the automatic renewal. I had expressed to both Janice and Ray at godaddy that I had had computer issues and was unable to access my account during some of the period the renewal emails were sent and couldn't respond. I continue to believe that the default should not be to automatically renew customers' account as I understand that is the policy of godaddy. Although I more than likely agreed to terms when I set up the account a year ago, I did not recall a 30-day refund policy or automatic renewal. I still feel that since I called as soon as I received my credit card statement, which was just a few days past the 30-day refund period, the refund should be granted.#
Thank you for the opportunity to address concerns presented by the complainant. We would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy customers acknowledge GoDaddy’s agreements upon...
conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password.On January 20, 2016 the domain name registration was transferred from GoDaddy to another provider.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy’s Domains Services team is working with the present domain name registrar and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars and registrants must abide. We are awaiting the outcome of the investigation as the current registrar is the controlling entity in this matter. If the current registrar chooses not to return the domain name to GoDaddy, our customer will need to work with the current registrar directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.Our customer is welcome to contact our Transfer Disputes team at any time for an update. They can be reached at [email protected]. All charges fraudulently made were part of a Chargeback claim filed by the owner of the payment method involved and funds have been returned. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Once the complainant initiated a Chargeback of their Domain Name Redemptions with their financial institution our hands were effectively tied. There are no further actions we can take until we are notified of a resolution by their financial institution.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer's initial attempts to modify their DNS, GoDaddy experienced a known issue with nameserver updates that was quickly resolved. After this issue was corrected, our customer may have still experienced errors. They were properly informed that the issues were likely caused by their browser caching old information.GoDaddy did not delete the customer’s email addresses from our customer’s account; this action was taken by our customer. GoDaddy’s support teams assisted our customer with purchasing the additional email plans needed so they could restore their email services.Contrary to our customer’s understanding, GoDaddy does not intentionally brings down our customer’s websites and DNS. As with all service providers, GoDaddy does have unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration Agreement•GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 2, 2012 the complainant registered the Domain Name in question for a 2 year term during an online transaction. They subsequently renewed this domain name for an additional year on December 2, 2014. The domain is currently in an expired status. On October 1, 2015 the complainant’s activated a free credit for a Windows Hosting Plan that was provided with the domain name purchase. These credits have since been discontinued. On December 3, 2015 the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in question. They now wish to have that plan restored and support 5 websites. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Contrary to the complainants understanding the free Windows Hosting plan they previously received did not support multiple websites. Furthermore as a onetime consideration GoDaddy provided the complainant with an Economy Plesk Hosting Plan for a one year term. This plan supports a single website as did the free hosting plan they previously made use of. The complainant is responsible for the cost of all future renewals. Should the complainant require assistance in migrating their website content they can contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 28, 2017, per our customer's account preferences, GoDaddy was instructed to...
not automatically renew our customer's hosting plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy provided 10 days of live site service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on April 24, 2017. GoDaddy provided 20 total days of service without payment prior to cancellation. On May 9, 2017 our customer contacted GoDaddy stating their site was down, and was informed of the cancellation and restore attempt fee. When a hosting account cancels GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers used for disaster recovery, not for customer archival. Per our terms of service to which our customer agreed it is our customer's responsibility to maintain independent backup copies of their data. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. If our customer wishes to have GoDaddy restore their site, they will need to contact our support teams to move forward with a restore request.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Contrary to their statement; the complainant did not reach out to GoDaddy's customer care teams in September, 2014. GoDaddy's customer care teams attempted to connect with the complainant via phone on the dates of August 21, 2014 and February 5, 2015 and were unsuccessful. No other contacts from the complainant were made between those dates.Furthermore, the complainant was also previously provided information by our customer care teams on how to cancel Protected Registration on August 26, 2013. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The Protected Registration for the domain in question was removed on October 4, 2015. At that time, the complainant may have canceled the domain name and received a full refund for the latest renewal transaction.However, the complainant chose to dispute the transaction in the form of a chargeback through their financial institution. This chargeback removed the funds from GoDaddy, and the domain name in question was removed from the complainant’s account per our terms of service. If the complainant has not received these funds, they would need to contact their financial institution for further assistance.As there appear to be no other active products in the complainant’s GoDaddy account, no further renewals would be assessed in this account. If the complainant maintains multiple GoDaddy accounts, it is their responsibility to manage each applicable account, including renewal settings.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx?On March 20,2013, the customer purchased their domain name for one year. GoDaddy does not review each domain when purchased with search engines for customers as we do not control the opinion of the search engines; it is the customer’s responsibility perform their own due diligence. On December 9, 2014, the customer called GoDaddy customer care and spoke with a supervisor regarding this matter. It was explained that they will need to review removing bad reputation for their domain name with [redacted] directly.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should the customer wish to modify the reputation with [redacted] they will need to contact [redacted] directly. Alternatively, they may use their favorite search engine as there are many help articles online for domain reputation.Education:The customer might find this [redacted] article useful:https://support.google.com/webmasters/answer/1663691?hl=enThank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 10, 2016, our support team contacted our customer as a courtesy to offer...
any account assistance they may require. It was determined there were SSL certificates within the account that had been automatically renewed upon their respective billing expiration dates; however, our customer had not applied the renewal credits to their expired certificates. As discussed in the article at [redacted], SSL certificate renewals are a multi-step process. Per our customer's account settings, GoDaddy was instructed to automatically renew the services in question upon their billing expiration dates and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers full control over renewal settings. Customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility. GoDaddy sent renewal notices prior to each renewal transaction to inform our customer the items would be renewed in accordance with their account settings unless further action was taken. Confirmations were also sent following each renewal transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the refunds requested was beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:[redacted]We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address our customer’s concerns.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer allowed the purchased term of their hosting to end. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Again, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already provided. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The services our customer purchased functioned properly. GoDaddy also completed the migration task as instructed by our customer. Furthermore, our customer is requesting a refund for their domain name registration, which they transferred away from GoDaddy. The services in question are no longer eligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
The response doesn't address the problem of them refusing to close accounts opened to my credit card and continuing to try to charge for services (to my credit card) that were cancelled between 4 and 5 years ago and for an account(s) not created by me.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: [redacted]On February 28, 2013 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. One of the features of our Protected Registration service is to protect against the loss of the Domain Name, through expiration or transfer. Domain names which have this service cannot be canceled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on February 28, 2014. On February 28, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 29. 2014• December 29, 2014• January 28, 2015• February 12, 2015• February 22, 2015The Domain Name in question expired after a failed billing attempt and was placed in a locked status on February 28, 2015. Notices after each attempt were sent to the complainant on:• February 28, 2015• March 4, 2015• March 11, 2015The complainant provided the required documentation to cancel the Protected Registration on March 11, 2015. The domain is now in a redemption status. If the complainant is no longer utilizing their hosting account they can cancel it at their discretion.. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management is a customer responsibility. We have attempted to reach the complainant but have been unsuccessful. As a onetime courtesy we are willing to waive the redemption fee for them if they contact us while the domain is in an eligible status. Once the Domain Name has been redeemed it will be eligible to transfer.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrar[redacted]Canceling Protected Registration[redacted]Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following terms and agreements upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 4, 2015, the complainant contacted our customer support teams regarding a problem they experienced with their email account. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.On March 5, 2015, the complainant contacted our support teams indicating that the resolution to the previous day’s concerns resulted in the complainant receiving duplicates of numerous emails. These duplicates utilized all the disk space available in the complainant’s email inboxes. During this interaction, GoDaddy support teams added extra disk space to the complainant’s affected email addresses as a goodwill gesture to allow the complainant to continue receiving email while also reviewing and deleting the duplicate emails.The complainant is utilizing free email plans that were provided with their domains. While there is no cost to the email plans, there is an expiration date associated with them. Any paid add-ons, such as additional email disk space, expire on the date in question. The complainant was informed of their options prior to the expiration: remove the additional disk space prior to expiration, upgrade to a paid email plan offering more disk space, or pay for the additional disk space in question if they wanted to keep it.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored our terms of service.Contrary to the complainant’s understanding, there was no offer of a free unlimited email plan. The complainant may continue to utilize the aforementioned disk space until expiration. As account management is a customer responsibility, the complainant is responsible for the cost of renewing the added disk space at expiration, may remove that disk space prior to expiration, or they may purchase a new email plan.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 10, 2017, our customer contacted GoDaddy and purchased a Website Design...
package. On April 20, 2017, our Design Team attempted to contact our customer via email and phone to advise the first draft of the site was ready for review.On April 25, 2017, GoDaddy sent our customer a second email to let them know their site was ready for review. This email advised them there would be a period of downtime once their domain was associated with the new site. After this email was sent, our customer contacted GoDaddy to review their site and share changes they wanted.On May 3, 2017, our customer was notified their changes were completed.On May 25, 2017, our customer contacted GoDaddy to find out why changes they had requested since May 3 were not made. Our customer had been responding to a closed work order and their messages were not received. Our Design Team educated our customer on how to request changes to the site. Subsequent changes requested by our customer were completed in a timely manner.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer had the opportunity to cancel the Website Design service and request a refund while still eligible. Instead, our Design Team completed the requested work and our customer chose to publish their site. Per our Refund Policy, Website Design Services are not refundable once the work has been completed. While our customer was advised of site downtime in the April 25 email mentioned above, they have been provided one year of hosting at no cost, and we are unable to provide further refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizing. The auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year term. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with the service cannot be cancelled or transferred until the protection is canceled. GoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any time. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, 2017 renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].Our Domain Services team has done everything possible within our scope of support to assist the complainant with this matter. Account management and security are the complainant’s agreed responsibility.The complainant has indicated that they know the party that has accessed the account in question, and as such, GoDaddy considers this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously. Our goal is to reasonably ensure that the complainant is the registrant of the domain in question, and to do so, there are specific verification processes in place to confirm a customer’s identity. Again, account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes, however the complainant may wish to review the Uniform Domain Name Dispute Resolution Policy: Uniform Domain Name Dispute Resolution Policy:[redacted]GoDaddy has a long history of cooperation with the court system and law enforcement.We also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal legal counsel for further advice:Attorney Tips/Subpoena Policy: [redacted]Finally, we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable resolution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to
address and bring clarity to the additional concerns presented by our
customer. We stand by our previous response.
GoDaddy upheld its agreements in good faith with our customer and honored its
terms of service. Specifically, GoDaddy renewed the services in accordance with
our customer's account preferences. It was not until after the renewal
transactions when our customer disabled the renewal preferences within their
account. The screen shots presented by our customer do not accurately portray
their renewal preferences at the time of the renewal. GoDaddy does not change
the automatic renewal setting on the customer's behalf; account management is a
customer responsibility.As previously stated, if our customer
no longer wishes to utilize the email and hosting plans, they can cancel these
services and receive a refund of the unused time in accordance with our Refund
Policy. The domain names are not eligible for refund at this time.Thank you for the opportunity to
address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 16, 2013, our customer purchased GoDaddy’s Deluxe Linux shared hosting for a two year term via online transaction. On April 1, 2015, our customer subsequently renewed the hosting account in question for a three year term with the assistance of GoDaddy’s customer care team. This renewal extended the service term of the hosting account to March 16, 2018.On March 8, 2016, our customer canceled the hosting account in question and contacted GoDaddy’s customer care team to request a refund of the unused months of the service term. In accordance with GoDaddy’s refund policy, the unused term was refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the balance of the In-Store Credit totaling $194.28 to the original payment method. Only in the event the refund request is denied by the financial institution may GoDaddy issue a refund in the form of a check.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for your response and for disabling the automatic renewal. I had expressed to both Janice and Ray at godaddy that I had had computer issues and was unable to access my account during some of the period the renewal emails were sent and couldn't respond. I continue to believe that the default should not be to automatically renew customers' account as I understand that is the policy of godaddy. Although I more than likely agreed to terms when I set up the account a year ago, I did not recall a 30-day refund policy or automatic renewal. I still feel that since I called as soon as I received my credit card statement, which was just a few days past the 30-day refund period, the refund should be granted.#
Thank you for the opportunity to address concerns presented by the complainant. We would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy customers acknowledge GoDaddy’s agreements upon...
r/Username and password.On January 20, 2016 the domain name registration was transferred from GoDaddy to another provider.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy’s Domains Services team is working with the present domain name registrar and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars and registrants must abide. We are awaiting the outcome of the investigation as the current registrar is the controlling entity in this matter. If the current registrar chooses not to return the domain name to GoDaddy, our customer will need to work with the current registrar directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.Our customer is welcome to contact our Transfer Disputes team at any time for an update. They can be reached at [email protected]. All charges fraudulently made were part of a Chargeback claim filed by the owner of the payment method involved and funds have been returned. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their c
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Once the complainant initiated a Chargeback of their Domain Name Redemptions with their financial institution our hands were effectively tied. There are no further actions we can take until we are notified of a resolution by their financial institution.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer's initial attempts to modify their DNS, GoDaddy experienced a known issue with nameserver updates that was quickly resolved. After this issue was corrected, our customer may have still experienced errors. They were properly informed that the issues were likely caused by their browser caching old information.GoDaddy did not delete the customer’s email addresses from our customer’s account; this action was taken by our customer. GoDaddy’s support teams assisted our customer with purchasing the additional email plans needed so they could restore their email services.Contrary to our customer’s understanding, GoDaddy does not intentionally brings down our customer’s websites and DNS. As with all service providers, GoDaddy does have unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration Agreement•GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 2, 2012 the complainant registered the Domain Name in question for a 2 year term during an online transaction. They subsequently renewed this domain name for an additional year on December 2, 2014. The domain is currently in an expired status. On October 1, 2015 the complainant’s activated a free credit for a Windows Hosting Plan that was provided with the domain name purchase. These credits have since been discontinued. On December 3, 2015 the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in question. They now wish to have that plan restored and support 5 websites. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Contrary to the complainants understanding the free Windows Hosting plan they previously received did not support multiple websites. Furthermore as a onetime consideration GoDaddy provided the complainant with an Economy Plesk Hosting Plan for a one year term. This plan supports a single website as did the free hosting plan they previously made use of. The complainant is responsible for the cost of all future renewals. Should the complainant require assistance in migrating their website content they can contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 28, 2017, per our customer's account preferences, GoDaddy was instructed to...
not automatically renew our customer's hosting plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy provided 10 days of live site service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on April 24, 2017. GoDaddy provided 20 total days of service without payment prior to cancellation. On May 9, 2017 our customer contacted GoDaddy stating their site was down, and was informed of the cancellation and restore attempt fee. When a hosting account cancels GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers used for disaster recovery, not for customer archival. Per our terms of service to which our customer agreed it is our customer's responsibility to maintain independent backup copies of their data. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. If our customer wishes to have GoDaddy restore their site, they will need to contact our support teams to move forward with a restore request.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Ken C[redacted]Office of the CEO - GoDaddy