My issue is due to GoDa providing misleading information via their website which, in this case, led to paying customers not being able to bid accordingly on the auction site for a specific domain. I've read through the auctions legal agreement pg & I can find nothing w/in the doc that has to do w/ this situation. W/ that said I feel GoDa is trying very hard to push blame back on the customer when in actuality I did more due diligence than most to find out how the auction site works. As T. Helman stated yes I purchased the auction add-on via the online platform. However I called customer service both prior to & the day after purchase. On my after purchase call the agent explained that the prompt was confusing & that it didn't mean I couldn't bid on a domain only twice but that I could only bid on 2 different domain names at a time. So needless to say the start of the process was rocky & I as the customer was doing everything in my power to make sure I knew all of the auction rules & regulations in order to try & win the specific domain. As stated yes I received an email at 1:28 EST/10:28 PST. However previous to that email I, as the paying customer, checked the GoDa website & they had a message w/ the end time as 11:36 PDT (see attached). As stated "PDT & PST aren't the same. PST is the time zone used in the US, Canada, & several other countries during the winter months, while PDT is used by these places during the summer." I feel this explanation helps to prove my point of how the use of PDT in a winter month of January, by GoDa, was misleading & incorrect which lead to paying customers missing out on bidding accordingly on the specific domain. As stated yes I've since purchased a variation of the domain (.net) however we would have done this upon winning the specific .com domain we were trying & paying to bid on. I feel that GoDa needs to take responsibility for posting incorrect information & reopen the auction
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Contrary to their statement; the complainant did not reach out to GoDaddy's customer care teams in September, 2014. GoDaddy's customer care teams attempted to connect with the complainant via phone on the dates of August 21, 2014 and February 5, 2015 and were unsuccessful. No other contacts from the complainant were made between those dates.Furthermore, the complainant was also previously provided information by our customer care teams on how to cancel Protected Registration on August 26, 2013. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The Protected Registration for the domain in question was removed on October 4, 2015. At that time, the complainant may have canceled the domain name and received a full refund for the latest renewal transaction.However, the complainant chose to dispute the transaction in the form of a chargeback through their financial institution. This chargeback removed the funds from GoDaddy, and the domain name in question was removed from the complainant’s account per our terms of service. If the complainant has not received these funds, they would need to contact their financial institution for further assistance.As there appear to be no other active products in the complainant’s GoDaddy account, no further renewals would be assessed in this account. If the complainant maintains multiple GoDaddy accounts, it is their responsibility to manage each applicable account, including renewal settings.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I contacted outright on 01/04/2017 to let them know their product wasn't working, and I wasn't going to pay for it. They responded by letting me know it had been forwarded to the proper department. That was it. No other response. I have escalated the claim and paypal is requiring outright to respond to the claim. They have not. It has been open since 01/15/2017. They need to fix their application and not bill people for using a broken product. I do not accept their response of fulfilling their agreement. The application they are selling doesn't work properly.
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms...
of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
Copies of the latest version of these agreements may be found at:
[redacted]
On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled. Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on:
November 6, 2011
November 6, 2012
November 6, 2013
On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal. Our representative then provided correct instructions to cancel the Protected Registration. Following these instructions, our customer began the process to have the service canceled. However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time.
On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service. At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, 2014 renewal.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name:
Managing Renewals for Products and Services
[redacted]
Canceling Products
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Kindest regards,
[redacted]
Office of the CEO – GoDaddy
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following terms and agreements upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 4, 2015, the complainant contacted our customer support teams regarding a problem they experienced with their email account. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.On March 5, 2015, the complainant contacted our support teams indicating that the resolution to the previous day’s concerns resulted in the complainant receiving duplicates of numerous emails. These duplicates utilized all the disk space available in the complainant’s email inboxes. During this interaction, GoDaddy support teams added extra disk space to the complainant’s affected email addresses as a goodwill gesture to allow the complainant to continue receiving email while also reviewing and deleting the duplicate emails.The complainant is utilizing free email plans that were provided with their domains. While there is no cost to the email plans, there is an expiration date associated with them. Any paid add-ons, such as additional email disk space, expire on the date in question. The complainant was informed of their options prior to the expiration: remove the additional disk space prior to expiration, upgrade to a paid email plan offering more disk space, or pay for the additional disk space in question if they wanted to keep it.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored our terms of service.Contrary to the complainant’s understanding, there was no offer of a free unlimited email plan. The complainant may continue to utilize the aforementioned disk space until expiration. As account management is a customer responsibility, the complainant is responsible for the cost of renewing the added disk space at expiration, may remove that disk space prior to expiration, or they may purchase a new email plan.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The services our customer purchased functioned properly. GoDaddy also completed the migration task as instructed by our customer. Furthermore, our customer is requesting a refund for their domain name registration, which they transferred away from GoDaddy. The services in question are no longer eligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 10, 2017, our customer contacted GoDaddy and purchased a Website Design...
package. On April 20, 2017, our Design Team attempted to contact our customer via email and phone to advise the first draft of the site was ready for review.On April 25, 2017, GoDaddy sent our customer a second email to let them know their site was ready for review. This email advised them there would be a period of downtime once their domain was associated with the new site. After this email was sent, our customer contacted GoDaddy to review their site and share changes they wanted.On May 3, 2017, our customer was notified their changes were completed.On May 25, 2017, our customer contacted GoDaddy to find out why changes they had requested since May 3 were not made. Our customer had been responding to a closed work order and their messages were not received. Our Design Team educated our customer on how to request changes to the site. Subsequent changes requested by our customer were completed in a timely manner.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer had the opportunity to cancel the Website Design service and request a refund while still eligible. Instead, our Design Team completed the requested work and our customer chose to publish their site. Per our Refund Policy, Website Design Services are not refundable once the work has been completed. While our customer was advised of site downtime in the April 25 email mentioned above, they have been provided one year of hosting at no cost, and we are unable to provide further refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 22, 2012, our customer purchased a domain name transfer and added a 2-year...
term to its registration via an online transaction, adding 3 total years of registration. On July 28, 2016 our customer manually renewed the domain name for a one-year term. On August 18, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for an additional 3-year term and did so in a good faith effort to honor its agreements with our customer. A receipt was sent to the customer regarding this auto-renewal. Later the same day, our customer contacted GoDaddy’s Online Chat teams and renewed the domain name for an additional one-year term. Prior to the expiration date on August 18, 2017, our customer was sent notices about the automatic renewal. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care Center on September 14, 2017 to request refunds, and the customer was correctly informed the domain would need to be canceled to receive a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a gesture of goodwill, we have refunded the automatic renewal. Any future refunds will be provided in accordance with our refund policy, found at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken CrockettOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 10, 2016, our support team contacted our customer as a courtesy to offer...
any account assistance they may require. It was determined there were SSL certificates within the account that had been automatically renewed upon their respective billing expiration dates; however, our customer had not applied the renewal credits to their expired certificates. As discussed in the article at [redacted], SSL certificate renewals are a multi-step process. Per our customer's account settings, GoDaddy was instructed to automatically renew the services in question upon their billing expiration dates and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers full control over renewal settings. Customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility. GoDaddy sent renewal notices prior to each renewal transaction to inform our customer the items would be renewed in accordance with their account settings unless further action was taken. Confirmations were also sent following each renewal transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the refunds requested was beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:[redacted]We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address our customer’s concerns.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer's initial attempts to modify their DNS, GoDaddy experienced a known issue with nameserver updates that was quickly resolved. After this issue was corrected, our customer may have still experienced errors. They were properly informed that the issues were likely caused by their browser caching old information.GoDaddy did not delete the customer’s email addresses from our customer’s account; this action was taken by our customer. GoDaddy’s support teams assisted our customer with purchasing the additional email plans needed so they could restore their email services.Contrary to our customer’s understanding, GoDaddy does not intentionally brings down our customer’s websites and DNS. As with all service providers, GoDaddy does have unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for your response and for disabling the automatic renewal. I had expressed to both Janice and Ray at godaddy that I had had computer issues and was unable to access my account during some of the period the renewal emails were sent and couldn't respond. I continue to believe that the default should not be to automatically renew customers' account as I understand that is the policy of godaddy. Although I more than likely agreed to terms when I set up the account a year ago, I did not recall a 30-day refund policy or automatic renewal. I still feel that since I called as soon as I received my credit card statement, which was just a few days past the 30-day refund period, the refund should be granted.#
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 31, 2015 the complainant purchased one year term of a Domain Name, Website Builder Plan and Starter Email plan during an online transaction. The complainant experienced difficulties in publishing their Website Builder account contacted our Customer Care Center on February 1, 2014, the issue was resolved the next day. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. As a onetime exception we have provided the complainant with a refund of $13.25 to cover the cost of their recent purchase. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The following URL may be helpful to the complainant should they require timely assistance in the future.Contacting GoDaddy Phone Support:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy has limited control over how information displays through a payment processor...
such as PayPal. Our customer can review the amounts paid for products in their order history within their account at any time, using the steps provided here: https://www.godaddy.com/help/find-your-godaddy-receipts-4885.Domain names set to automatic renewal will renew for a period equal to the original registration term. Products other than domains set to automatic renewal will renew for a period equal to the most recent term. This information is outlined in the Terms of Service our customer acknowledged and agreed to.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sends email notifications for upcoming renewals prior to taking or not taking renewal action as directed by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has concerns about renewal pricing, they can find the renewal pricing by loading the product into the shopping cart. Furthermore, they may want to enlist the aid of a family member or trusted friend to assist with the account if they are unsure of how certain functions work.Free products may sometimes be bundled with a paid product purchase to allow customers the opportunity to try a product prior to a purchase. Typically, free products included with a product purchase, such as a domain, can be removed from the shopping cart by our customer prior to processing a transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 16, 2013, our customer purchased GoDaddy’s Deluxe Linux shared hosting for a two year term via online transaction. On April 1, 2015, our customer subsequently renewed the hosting account in question for a three year term with the assistance of GoDaddy’s customer care team. This renewal extended the service term of the hosting account to March 16, 2018.On March 8, 2016, our customer canceled the hosting account in question and contacted GoDaddy’s customer care team to request a refund of the unused months of the service term. In accordance with GoDaddy’s refund policy, the unused term was refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the balance of the In-Store Credit totaling $194.28 to the original payment method. Only in the event the refund request is denied by the financial institution may GoDaddy issue a refund in the form of a check.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.Based on the information provided by the complainant, we are unable to locate an account in their name.RESOLUTION:Like all registrars, GoDaddy does not maintain control over when a domain becomes available for registration once it...
is released back to the registry. Nor do domains become immediately available when they are canceled. The complainant may find the following article helpful in explaining what happens to a domain prior to being released back to the registry.What happens after domain names expire?https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700I...⇄ the future, if the complainant wishes to retain a domain but have it registered through a different provider, we would recommend researching domain transfer options. The complainant will need to wait for the registry to release the domain so that they may attempt to register it. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any...
relationship or agreements with the complainant. The complainant has expressed concerns regarding unsolicited emails they have received from the Domain Name in question. RESOLUTION: GoDaddy is only the registrar of record for the Domain Name in question. GoDaddy does not have any affiliation with the site itself nor is it the host or email provider for this Domain Name. The Domain Name in question is hosted at the IP address [redacted]. We suggest the complaint contact the hosting provider who manages that IP address. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. EDUCATION: GoDaddy takes any abuse of its services very seriously. If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge you to report it to us at our Abuse Report Center, which can be reached through the following link: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy[redacted]###-###-#### Phone
Thank you for the opportunity to address concerns presented by the complainant. We would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy customers acknowledge GoDaddy’s agreements upon...
conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password.On January 20, 2016 the domain name registration was transferred from GoDaddy to another provider.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy’s Domains Services team is working with the present domain name registrar and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars and registrants must abide. We are awaiting the outcome of the investigation as the current registrar is the controlling entity in this matter. If the current registrar chooses not to return the domain name to GoDaddy, our customer will need to work with the current registrar directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.Our customer is welcome to contact our Transfer Disputes team at any time for an update. They can be reached at [email protected]. All charges fraudulently made were part of a Chargeback claim filed by the owner of the payment method involved and funds have been returned. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizing. The auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year term. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with the service cannot be cancelled or transferred until the protection is canceled. GoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any time. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, 2017 renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy
My issue is due to GoDa providing misleading information via their website which, in this case, led to paying customers not being able to bid accordingly on the auction site for a specific domain. I've read through the auctions legal agreement pg & I can find nothing w/in the doc that has to do w/ this situation. W/ that said I feel GoDa is trying very hard to push blame back on the customer when in actuality I did more due diligence than most to find out how the auction site works. As T. Helman stated yes I purchased the auction add-on via the online platform. However I called customer service both prior to & the day after purchase. On my after purchase call the agent explained that the prompt was confusing & that it didn't mean I couldn't bid on a domain only twice but that I could only bid on 2 different domain names at a time. So needless to say the start of the process was rocky & I as the customer was doing everything in my power to make sure I knew all of the auction rules & regulations in order to try & win the specific domain. As stated yes I received an email at 1:28 EST/10:28 PST. However previous to that email I, as the paying customer, checked the GoDa website & they had a message w/ the end time as 11:36 PDT (see attached). As stated "PDT & PST aren't the same. PST is the time zone used in the US, Canada, & several other countries during the winter months, while PDT is used by these places during the summer." I feel this explanation helps to prove my point of how the use of PDT in a winter month of January, by GoDa, was misleading & incorrect which lead to paying customers missing out on bidding accordingly on the specific domain. As stated yes I've since purchased a variation of the domain (.net) however we would have done this upon winning the specific .com domain we were trying & paying to bid on. I feel that GoDa needs to take responsibility for posting incorrect information & reopen the auction
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Contrary to their statement; the complainant did not reach out to GoDaddy's customer care teams in September, 2014. GoDaddy's customer care teams attempted to connect with the complainant via phone on the dates of August 21, 2014 and February 5, 2015 and were unsuccessful. No other contacts from the complainant were made between those dates.Furthermore, the complainant was also previously provided information by our customer care teams on how to cancel Protected Registration on August 26, 2013. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The Protected Registration for the domain in question was removed on October 4, 2015. At that time, the complainant may have canceled the domain name and received a full refund for the latest renewal transaction.However, the complainant chose to dispute the transaction in the form of a chargeback through their financial institution. This chargeback removed the funds from GoDaddy, and the domain name in question was removed from the complainant’s account per our terms of service. If the complainant has not received these funds, they would need to contact their financial institution for further assistance.As there appear to be no other active products in the complainant’s GoDaddy account, no further renewals would be assessed in this account. If the complainant maintains multiple GoDaddy accounts, it is their responsibility to manage each applicable account, including renewal settings.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I contacted outright on 01/04/2017 to let them know their product wasn't working, and I wasn't going to pay for it. They responded by letting me know it had been forwarded to the proper department. That was it. No other response. I have escalated the claim and paypal is requiring outright to respond to the claim. They have not. It has been open since 01/15/2017. They need to fix their application and not bill people for using a broken product. I do not accept their response of fulfilling their agreement. The application they are selling doesn't work properly.
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms...
of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
Copies of the latest version of these agreements may be found at:
[redacted]
On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled. Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on:
November 6, 2011
November 6, 2012
November 6, 2013
On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal. Our representative then provided correct instructions to cancel the Protected Registration. Following these instructions, our customer began the process to have the service canceled. However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time.
On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service. At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, 2014 renewal.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name:
Managing Renewals for Products and Services
[redacted]
Canceling Products
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Kindest regards,
[redacted]
Office of the CEO – GoDaddy
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following terms and agreements upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 4, 2015, the complainant contacted our customer support teams regarding a problem they experienced with their email account. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.On March 5, 2015, the complainant contacted our support teams indicating that the resolution to the previous day’s concerns resulted in the complainant receiving duplicates of numerous emails. These duplicates utilized all the disk space available in the complainant’s email inboxes. During this interaction, GoDaddy support teams added extra disk space to the complainant’s affected email addresses as a goodwill gesture to allow the complainant to continue receiving email while also reviewing and deleting the duplicate emails.The complainant is utilizing free email plans that were provided with their domains. While there is no cost to the email plans, there is an expiration date associated with them. Any paid add-ons, such as additional email disk space, expire on the date in question. The complainant was informed of their options prior to the expiration: remove the additional disk space prior to expiration, upgrade to a paid email plan offering more disk space, or pay for the additional disk space in question if they wanted to keep it.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored our terms of service.Contrary to the complainant’s understanding, there was no offer of a free unlimited email plan. The complainant may continue to utilize the aforementioned disk space until expiration. As account management is a customer responsibility, the complainant is responsible for the cost of renewing the added disk space at expiration, may remove that disk space prior to expiration, or they may purchase a new email plan.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The services our customer purchased functioned properly. GoDaddy also completed the migration task as instructed by our customer. Furthermore, our customer is requesting a refund for their domain name registration, which they transferred away from GoDaddy. The services in question are no longer eligible for refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 10, 2017, our customer contacted GoDaddy and purchased a Website Design...
package. On April 20, 2017, our Design Team attempted to contact our customer via email and phone to advise the first draft of the site was ready for review.On April 25, 2017, GoDaddy sent our customer a second email to let them know their site was ready for review. This email advised them there would be a period of downtime once their domain was associated with the new site. After this email was sent, our customer contacted GoDaddy to review their site and share changes they wanted.On May 3, 2017, our customer was notified their changes were completed.On May 25, 2017, our customer contacted GoDaddy to find out why changes they had requested since May 3 were not made. Our customer had been responding to a closed work order and their messages were not received. Our Design Team educated our customer on how to request changes to the site. Subsequent changes requested by our customer were completed in a timely manner.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer had the opportunity to cancel the Website Design service and request a refund while still eligible. Instead, our Design Team completed the requested work and our customer chose to publish their site. Per our Refund Policy, Website Design Services are not refundable once the work has been completed. While our customer was advised of site downtime in the April 25 email mentioned above, they have been provided one year of hosting at no cost, and we are unable to provide further refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 22, 2012, our customer purchased a domain name transfer and added a 2-year...
term to its registration via an online transaction, adding 3 total years of registration. On July 28, 2016 our customer manually renewed the domain name for a one-year term. On August 18, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for an additional 3-year term and did so in a good faith effort to honor its agreements with our customer. A receipt was sent to the customer regarding this auto-renewal. Later the same day, our customer contacted GoDaddy’s Online Chat teams and renewed the domain name for an additional one-year term. Prior to the expiration date on August 18, 2017, our customer was sent notices about the automatic renewal. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care Center on September 14, 2017 to request refunds, and the customer was correctly informed the domain would need to be canceled to receive a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a gesture of goodwill, we have refunded the automatic renewal. Any future refunds will be provided in accordance with our refund policy, found at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken CrockettOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On December 10, 2016, our support team contacted our customer as a courtesy to offer...
any account assistance they may require. It was determined there were SSL certificates within the account that had been automatically renewed upon their respective billing expiration dates; however, our customer had not applied the renewal credits to their expired certificates. As discussed in the article at [redacted], SSL certificate renewals are a multi-step process. Per our customer's account settings, GoDaddy was instructed to automatically renew the services in question upon their billing expiration dates and did so in a good faith effort to honor its agreements with our customer. GoDaddy provides its customers full control over renewal settings. Customers may, at any time, log into their account and modify those settings. Account management is a customer responsibility. GoDaddy sent renewal notices prior to each renewal transaction to inform our customer the items would be renewed in accordance with their account settings unless further action was taken. Confirmations were also sent following each renewal transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the refunds requested was beyond refund eligibility. GoDaddy’s Refund Policy is publicly available at:[redacted]We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address our customer’s concerns.Regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. During our customer's initial attempts to modify their DNS, GoDaddy experienced a known issue with nameserver updates that was quickly resolved. After this issue was corrected, our customer may have still experienced errors. They were properly informed that the issues were likely caused by their browser caching old information.GoDaddy did not delete the customer’s email addresses from our customer’s account; this action was taken by our customer. GoDaddy’s support teams assisted our customer with purchasing the additional email plans needed so they could restore their email services.Contrary to our customer’s understanding, GoDaddy does not intentionally brings down our customer’s websites and DNS. As with all service providers, GoDaddy does have unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for your response and for disabling the automatic renewal. I had expressed to both Janice and Ray at godaddy that I had had computer issues and was unable to access my account during some of the period the renewal emails were sent and couldn't respond. I continue to believe that the default should not be to automatically renew customers' account as I understand that is the policy of godaddy. Although I more than likely agreed to terms when I set up the account a year ago, I did not recall a 30-day refund policy or automatic renewal. I still feel that since I called as soon as I received my credit card statement, which was just a few days past the 30-day refund period, the refund should be granted.#
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 31, 2015 the complainant purchased one year term of a Domain Name, Website Builder Plan and Starter Email plan during an online transaction. The complainant experienced difficulties in publishing their Website Builder account contacted our Customer Care Center on February 1, 2014, the issue was resolved the next day. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. As a onetime exception we have provided the complainant with a refund of $13.25 to cover the cost of their recent purchase. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The following URL may be helpful to the complainant should they require timely assistance in the future.Contacting GoDaddy Phone Support:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy has limited control over how information displays through a payment processor...
such as PayPal. Our customer can review the amounts paid for products in their order history within their account at any time, using the steps provided here: https://www.godaddy.com/help/find-your-godaddy-receipts-4885.Domain names set to automatic renewal will renew for a period equal to the original registration term. Products other than domains set to automatic renewal will renew for a period equal to the most recent term. This information is outlined in the Terms of Service our customer acknowledged and agreed to.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sends email notifications for upcoming renewals prior to taking or not taking renewal action as directed by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has concerns about renewal pricing, they can find the renewal pricing by loading the product into the shopping cart. Furthermore, they may want to enlist the aid of a family member or trusted friend to assist with the account if they are unsure of how certain functions work.Free products may sometimes be bundled with a paid product purchase to allow customers the opportunity to try a product prior to a purchase. Typically, free products included with a product purchase, such as a domain, can be removed from the shopping cart by our customer prior to processing a transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
This domain unlock suddenly without any sign.Please refund my other domain and I will transfer.
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On March 16, 2013, our customer purchased GoDaddy’s Deluxe Linux shared hosting for a two year term via online transaction. On April 1, 2015, our customer subsequently renewed the hosting account in question for a three year term with the assistance of GoDaddy’s customer care team. This renewal extended the service term of the hosting account to March 16, 2018.On March 8, 2016, our customer canceled the hosting account in question and contacted GoDaddy’s customer care team to request a refund of the unused months of the service term. In accordance with GoDaddy’s refund policy, the unused term was refunded to In-Store Credit, available for future purchases with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time courtesy, we have refunded the balance of the In-Store Credit totaling $194.28 to the original payment method. Only in the event the refund request is denied by the financial institution may GoDaddy issue a refund in the form of a check.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.Based on the information provided by the complainant, we are unable to locate an account in their name.RESOLUTION:Like all registrars, GoDaddy does not maintain control over when a domain becomes available for registration once it...
is released back to the registry. Nor do domains become immediately available when they are canceled. The complainant may find the following article helpful in explaining what happens to a domain prior to being released back to the registry.What happens after domain names expire?https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700I...⇄ the future, if the complainant wishes to retain a domain but have it registered through a different provider, we would recommend researching domain transfer options. The complainant will need to wait for the registry to release the domain so that they may attempt to register it. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any...
relationship or agreements with the complainant. The complainant has expressed concerns regarding unsolicited emails they have received from the Domain Name in question. RESOLUTION: GoDaddy is only the registrar of record for the Domain Name in question. GoDaddy does not have any affiliation with the site itself nor is it the host or email provider for this Domain Name. The Domain Name in question is hosted at the IP address [redacted]. We suggest the complaint contact the hosting provider who manages that IP address. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. EDUCATION: GoDaddy takes any abuse of its services very seriously. If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge you to report it to us at our Abuse Report Center, which can be reached through the following link: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy[redacted]###-###-#### Phone
Thank you for the opportunity to address concerns presented by the complainant. We would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy customers acknowledge GoDaddy’s agreements upon...
r/Username and password.On January 20, 2016 the domain name registration was transferred from GoDaddy to another provider.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy’s Domains Services team is working with the present domain name registrar and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars and registrants must abide. We are awaiting the outcome of the investigation as the current registrar is the controlling entity in this matter. If the current registrar chooses not to return the domain name to GoDaddy, our customer will need to work with the current registrar directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.Our customer is welcome to contact our Transfer Disputes team at any time for an update. They can be reached at [email protected]. All charges fraudulently made were part of a Chargeback claim filed by the owner of the payment method involved and funds have been returned. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their c
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 16, 2017, per our customer's account preferences, GoDaddy automatically renewed several of our customer's services in good faith to honor agreements with our customer.Our customer contacted our Customer Care team following the transaction, receiving a refund for services they chose not to continue utilizing. The auto-renewal preference associated with our customer's applicable services was also disabled.On July 7, 2017, a domain with Protected Registration automatically renewed for a 2-year term. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with the service cannot be cancelled or transferred until the protection is canceled. GoDaddy proactively sent our customer notices informing the services will renew unless additional action was taken.GoDaddy provides customers with full control over renewal preferences; they may log into their account and modify the preferences at any time. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we will refund the July 7, 2017 renewal transaction, if our customer cancels the domain and associated Protected Registration by August 7, 2017.Our customer may find the following articles helpful:Cancel Protected Registration-https://www.godaddy.com/help/cancel-protected-registration-1292Canc...⇄ my domain-https://www.godaddy.com/help/cancel-my-domain-412?Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy