Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As previously stated, GoDaddy’s Domain Name Abuse Department received reports and supporting evidence indicating the domain in question was sending unwanted emails (SPAM) to addresses that had not opted into receiving these communications. This is a violation of GoDaddy’s user agreements. After investigating these reports and informing the complainant of their violation of GoDaddy’s user agreements, our Domain Name Abuse Department provided the complainant with two non-negotiable options in order to proceed. At this time, the complainant has not provided the option they have chosen to our Domain Abuse Department. The complainant’s domain will not be reactivated without the complainant agreeing to one of these options as provided.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 15, 2015 our customer purchased a domain name online via GoDaddy Auction. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. As a safety measure, GoDaddy holds domain names for five days prior to moving them into a buyers account. Our customer was informed of this process and assured the domain name would be moved to their account on the 6th day after the purchase. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. On December 21, 2015 the domain name in question was moved to our customers account. They have since transferred the domain name away from GoDaddy to another provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns of the complainant. However, we are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues...
at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.We look forward to speaking with and addressing the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 16, 2015 our customer purchased two domain registrations, a Search Engine Visibility plan and a Website Builder plan via online transaction, each for a one-year term.On February 15, 16, and 17, 2016 respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration on:• November 18, 2015• December 18, 2015• January 17, 2016• February 1, 2016• February 6, 2016• February 11, 2016These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support team on April 2, 2016 to request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the service renewal transactions were beyond the time-frame to receive a refund. We encourage our customer to take an active role to manage their account settings which may help avoid further undesired product renewals. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Payment was made to the PayPal account listed in our customer's payee information on March 26, 2016. Our customer updated this information on March 29, 2016. No funds have been returned to GoDaddy at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the complainant’s concerns.Based on the information provided by the complainant, we are unable to locate an account in their name.RESOLUTION:Like all registrars, GoDaddy does not maintain control over when a domain becomes available for registration once it...
is released back to the registry. Nor do domains become immediately available when they are canceled. The complainant may find the following article helpful in explaining what happens to a domain prior to being released back to the registry.What happens after domain names expire?https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700I...⇄ the future, if the complainant wishes to retain a domain but have it registered through a different provider, we would recommend researching domain transfer options. The complainant will need to wait for the registry to release the domain so that they may attempt to register it. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones. These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question. To take advantage of these offers, customers will need to be logged into their customer account. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. As a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $16.96. Future refunds will be provided in accordance with GoDaddy’s refund policy. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2015, our customer purchased an economy cPanel shared hosting plan...
with assistance from our Customer Care team. On May 24, 2016, our customer purchased a new deluxe cPanel shared hosting plan and domain name with assistance from GoDaddy’s customer care. Deluxe or higher tiers of hosting typically allow customers to host multiple websites on one account. Our customer indicated their web developer would move their existing website files from the economy hosting to the deluxe hosting.Per our customer's account preferences, GoDaddy was instructed to not renew the economy hosting and did not do so in Good Faith to honor agreements with our customer. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.After our customer's economy hosting expired on September 16, 2016, GoDaddy provided 10 days of live site service without receiving payment, then held the website data for an additional 10 days in a suspended status before the site content was deleted on October 16, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a hosting account is cancelled GoDaddy may retain the data for a limited time on servers that GoDaddy uses for disaster recovery. The time frame in which GoDaddy could attempt a restore from this data has passed. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backups of website data. They may attempt a restore from any independent copies they have.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any...
relationship or agreements with the complainant. The complainant has expressed concerns regarding unsolicited emails they have received from the Domain Name in question. RESOLUTION: GoDaddy is only the registrar of record for the Domain Name in question. GoDaddy does not have any affiliation with the site itself nor is it the host or email provider for this Domain Name. The Domain Name in question is hosted at the IP address [redacted]. We suggest the complaint contact the hosting provider who manages that IP address. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. EDUCATION: GoDaddy takes any abuse of its services very seriously. If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge you to report it to us at our Abuse Report Center, which can be reached through the following link: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy[redacted]###-###-#### Phone
My contention to receive a full refund is that when I spoke with the Godaddy rep. at the end of December, I told her that I wanted to cancel the service and was not interested in continuing because of poor results with the product. It was my understanding that she deleted my account at that time. I had not logged on to the Godaddy site for many months because of inactivity. Not refunding a customers money who is not satisfied is just poor business practice. I certainly did not intend to be subject to automatic credit card payments on a yearly basis not knowing whether or not the service was going to work. Come on! Who would do that? It is my belief that companies such as Godaddy prey on the consumer that may not read all the fine print. If a customer likes the product he or she can repurchase before the expiration date. I will be filing a complaint with the Arizona Attorney Generals office next if I do not get a refund and from there I will list Godaddy on all bad business blogs on the internet. [redacted]Spencer, Massachusetts
godaddys response does not address the issue of canceling the auto renewal. Also I have submitted all the information they have requested to cancel the domain service and they still refuse to cancel. I did not sign up for domain protection. I don't know who did. They should require a ID to sign up if they require one to close it down.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 18, 2011, our customer purchased the domain name registrations in question via online transaction, each for a two-year term. This is for the period ending August 18, 2013.On August 19, 2013 GoDaddy was instructed to automatically renew each domain name upon expiration per our customer’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the customer, However, the customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2013• June 19, 2013• July 19, 2013• August 3, 2013• August 13, 2013These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy also sent renewal notices after the expiration date on:• August 19, 2013• August 23, 2013These notices informed our customer of the next renewal attempt date and advised action may be required to avoid cancellation.Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On August 26, 2013, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to these domains.On August 30, 2013 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2015. Following the transaction, an order confirmation was sent to our customer with itemized details.On August 19, 2015, GoDaddy was again instructed to automatically renew each domain name upon expiration per our customer’s account preferences and attempted to do so in a good faith effort to honor its agreements with the customer, The customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2015• June 19, 2015• July 19, 2015• August 3, 2015• August 13, 2015Notices were also sent after the expiration date on:• August 19, 2015• August 23, 2015On August 26, 2015, our customer’s financial institution again provided GoDaddy with updated information for the payment method associated to these domains via card updater services as referenced above.On August 30, 2015 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2017. Following the transaction, an order confirmation was sent to our customer with itemized details.On September 17, 2015, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against the latest renewal transaction. Subsequently, the domain names have been removed from our customer’s account.At the time of purchase, the customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As our customer’s financial institution has initiated a chargeback, the funds paid for the domain names in question have been removed from GoDaddy, and we are unable to consider providing any goodwill gestures or refunds at this time.Our customer might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy has limited control over how information displays through a payment processor...
such as PayPal. Our customer can review the amounts paid for products in their order history within their account at any time, using the steps provided here: https://www.godaddy.com/help/find-your-godaddy-receipts-4885.Domain names set to automatic renewal will renew for a period equal to the original registration term. Products other than domains set to automatic renewal will renew for a period equal to the most recent term. This information is outlined in the Terms of Service our customer acknowledged and agreed to.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sends email notifications for upcoming renewals prior to taking or not taking renewal action as directed by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has concerns about renewal pricing, they can find the renewal pricing by loading the product into the shopping cart. Furthermore, they may want to enlist the aid of a family member or trusted friend to assist with the account if they are unsure of how certain functions work.Free products may sometimes be bundled with a paid product purchase to allow customers the opportunity to try a product prior to a purchase. Typically, free products included with a product purchase, such as a domain, can be removed from the shopping cart by our customer prior to processing a transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 31, 2015 the complainant purchased one year term of a Domain Name, Website Builder Plan and Starter Email plan during an online transaction. The complainant experienced difficulties in publishing their Website Builder account contacted our Customer Care Center on February 1, 2014, the issue was resolved the next day. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. As a onetime exception we have provided the complainant with a refund of $13.25 to cover the cost of their recent purchase. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The following URL may be helpful to the complainant should they require timely assistance in the future.Contacting GoDaddy Phone Support:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As mentioned previously, GoDaddy will not provide a transcript of our correspondence with the registrant of the domain name in question. The complainant may connect directly with the registrant to discuss a possible sale by using any public information available.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO – GoDaddy [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 20, 2015 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customer’s business accounts together and generates income and expense reports. On January 20, 2016, per their account preferences, GoDaddy was instructed to automatically renew the service for another one-year term and did so in good faith and effort to honor its agreements. GoDaddy sent a notice prior to the expiration on January 10, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On March 21, 2016 the renewal preference associated with the product was disabled, instructing GoDaddy not to renew the service upon expiration. The service remains active within our customer's account. A refund for the product renewal transaction is not applicable. Our customer may find the following articles informative: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Godaddy auctions clearly at best have a loop hole that allows people that do not own a domain to post a domain for sale. Had I not caught this error earlier they would have paid the theft that posted the domain they did not own. Now let's look at the facts."On July 19, 2014 the complainant listed the specified domain for sale as a Premium Domain Listing with GoDaddy for $2500." - True"On October 23, 2014 the domain was also listed via the [redacted] Domain Marketplace for $449.00. Upon listing the domain on [redacted], an email was sent to the complainant requesting them to authorize their participation in the [redacted] program for their domain listing. The complainant acknowledged the sale of the domain through [redacted] and the following agreement:" - The domain was listed by someone who did not own the domain. The attempted to sale the domain and would have gotten paid had I not caught it early. The email that I was sent was to authorized [redacted] (godaddy owned) to sale my domain. I still have all my emails. In none of these emails does it any say I authorized the sale of my for $449. As a matter of fact when I click the link it took me back to my godaddy control panel where I had the domain listed for $2500. Not on email I reacived even had a link to the post that someone created. How would I even know it was telling me a post was created ? GoDaddy Premium Promotion Agreement - I have read this several times. What paragraph should I be reading ? Is there a paragraph in here that says if someone list you domain for sale we will send you an email that does not tell you it was listed under a different price and if you click that link you are obligated to sell your domain for the price someone who did not own it listed it for? I do not see that paragraph, please point me to it?"The domain name was sold on November 4, 2014 and removed from the complainant’s account per the selling price and terms they had acknowledged.
Regards," - not only was it removed but I did not receive a email saying it was sold because they let someone who did not own the domain purchase it. I'm pretty sure they received the email. The selling price I listed it for was $2500 so this statement is false. Where in the terms again did I agree to let someone who does not own my domain sell it ?"GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service." - FalseI'm trying to resolve this without litigation and contacting my close friend which is a program director at [redacted]. This is not a threat just a guaranteed next step if godaddy does not atleast accept responsibility for what is clearly a terrible loophole in there system that allows people to sell other people domains that do not own them. I still have all my emails and none of them even mention that it was a post created outside of the one I made for $2500. Please reconsider your stance.
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As previously stated, GoDaddy’s Domain Name Abuse Department received reports and supporting evidence indicating the domain in question was sending unwanted emails (SPAM) to addresses that had not opted into receiving these communications. This is a violation of GoDaddy’s user agreements. After investigating these reports and informing the complainant of their violation of GoDaddy’s user agreements, our Domain Name Abuse Department provided the complainant with two non-negotiable options in order to proceed. At this time, the complainant has not provided the option they have chosen to our Domain Abuse Department. The complainant’s domain will not be reactivated without the complainant agreeing to one of these options as provided.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 15, 2015 our customer purchased a domain name online via GoDaddy Auction. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. As a safety measure, GoDaddy holds domain names for five days prior to moving them into a buyers account. Our customer was informed of this process and assured the domain name would be moved to their account on the 6th day after the purchase. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. On December 21, 2015 the domain name in question was moved to our customers account. They have since transferred the domain name away from GoDaddy to another provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
They do not specify these exact terms on their website. It is misleading.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns of the complainant. However, we are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues...
at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.We look forward to speaking with and addressing the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 16, 2015 our customer purchased two domain registrations, a Search Engine Visibility plan and a Website Builder plan via online transaction, each for a one-year term.On February 15, 16, and 17, 2016 respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration on:• November 18, 2015• December 18, 2015• January 17, 2016• February 1, 2016• February 6, 2016• February 11, 2016These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support team on April 2, 2016 to request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the service renewal transactions were beyond the time-frame to receive a refund. We encourage our customer to take an active role to manage their account settings which may help avoid further undesired product renewals. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Payment was made to the PayPal account listed in our customer's payee information on March 26, 2016. Our customer updated this information on March 29, 2016. No funds have been returned to GoDaddy at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address the complainant’s concerns.Based on the information provided by the complainant, we are unable to locate an account in their name.RESOLUTION:Like all registrars, GoDaddy does not maintain control over when a domain becomes available for registration once it...
is released back to the registry. Nor do domains become immediately available when they are canceled. The complainant may find the following article helpful in explaining what happens to a domain prior to being released back to the registry.What happens after domain names expire?https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700I...⇄ the future, if the complainant wishes to retain a domain but have it registered through a different provider, we would recommend researching domain transfer options. The complainant will need to wait for the registry to release the domain so that they may attempt to register it. Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones. These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question. To take advantage of these offers, customers will need to be logged into their customer account. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. As a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $16.96. Future refunds will be provided in accordance with GoDaddy’s refund policy. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2015, our customer purchased an economy cPanel shared hosting plan...
with assistance from our Customer Care team. On May 24, 2016, our customer purchased a new deluxe cPanel shared hosting plan and domain name with assistance from GoDaddy’s customer care. Deluxe or higher tiers of hosting typically allow customers to host multiple websites on one account. Our customer indicated their web developer would move their existing website files from the economy hosting to the deluxe hosting.Per our customer's account preferences, GoDaddy was instructed to not renew the economy hosting and did not do so in Good Faith to honor agreements with our customer. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.After our customer's economy hosting expired on September 16, 2016, GoDaddy provided 10 days of live site service without receiving payment, then held the website data for an additional 10 days in a suspended status before the site content was deleted on October 16, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a hosting account is cancelled GoDaddy may retain the data for a limited time on servers that GoDaddy uses for disaster recovery. The time frame in which GoDaddy could attempt a restore from this data has passed. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backups of website data. They may attempt a restore from any independent copies they have.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
This domain unlock suddenly without any sign.Please refund my other domain and I will transfer.
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any...
relationship or agreements with the complainant. The complainant has expressed concerns regarding unsolicited emails they have received from the Domain Name in question. RESOLUTION: GoDaddy is only the registrar of record for the Domain Name in question. GoDaddy does not have any affiliation with the site itself nor is it the host or email provider for this Domain Name. The Domain Name in question is hosted at the IP address [redacted]. We suggest the complaint contact the hosting provider who manages that IP address. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. EDUCATION: GoDaddy takes any abuse of its services very seriously. If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge you to report it to us at our Abuse Report Center, which can be reached through the following link: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy[redacted]###-###-#### Phone
My contention to receive a full refund is that when I spoke with the Godaddy rep. at the end of December, I told her that I wanted to cancel the service and was not interested in continuing because of poor results with the product. It was my understanding that she deleted my account at that time. I had not logged on to the Godaddy site for many months because of inactivity. Not refunding a customers money who is not satisfied is just poor business practice. I certainly did not intend to be subject to automatic credit card payments on a yearly basis not knowing whether or not the service was going to work. Come on! Who would do that? It is my belief that companies such as Godaddy prey on the consumer that may not read all the fine print. If a customer likes the product he or she can repurchase before the expiration date. I will be filing a complaint with the Arizona Attorney Generals office next if I do not get a refund and from there I will list Godaddy on all bad business blogs on the internet. [redacted]Spencer, Massachusetts
godaddys response does not address the issue of canceling the auto renewal. Also I have submitted all the information they have requested to cancel the domain service and they still refuse to cancel. I did not sign up for domain protection. I don't know who did. They should require a ID to sign up if they require one to close it down.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 18, 2011, our customer purchased the domain name registrations in question via online transaction, each for a two-year term. This is for the period ending August 18, 2013.On August 19, 2013 GoDaddy was instructed to automatically renew each domain name upon expiration per our customer’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the customer, However, the customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2013• June 19, 2013• July 19, 2013• August 3, 2013• August 13, 2013These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy also sent renewal notices after the expiration date on:• August 19, 2013• August 23, 2013These notices informed our customer of the next renewal attempt date and advised action may be required to avoid cancellation.Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On August 26, 2013, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to these domains.On August 30, 2013 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2015. Following the transaction, an order confirmation was sent to our customer with itemized details.On August 19, 2015, GoDaddy was again instructed to automatically renew each domain name upon expiration per our customer’s account preferences and attempted to do so in a good faith effort to honor its agreements with the customer, The customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2015• June 19, 2015• July 19, 2015• August 3, 2015• August 13, 2015Notices were also sent after the expiration date on:• August 19, 2015• August 23, 2015On August 26, 2015, our customer’s financial institution again provided GoDaddy with updated information for the payment method associated to these domains via card updater services as referenced above.On August 30, 2015 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2017. Following the transaction, an order confirmation was sent to our customer with itemized details.On September 17, 2015, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against the latest renewal transaction. Subsequently, the domain names have been removed from our customer’s account.At the time of purchase, the customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As our customer’s financial institution has initiated a chargeback, the funds paid for the domain names in question have been removed from GoDaddy, and we are unable to consider providing any goodwill gestures or refunds at this time.Our customer might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy has limited control over how information displays through a payment processor...
such as PayPal. Our customer can review the amounts paid for products in their order history within their account at any time, using the steps provided here: https://www.godaddy.com/help/find-your-godaddy-receipts-4885.Domain names set to automatic renewal will renew for a period equal to the original registration term. Products other than domains set to automatic renewal will renew for a period equal to the most recent term. This information is outlined in the Terms of Service our customer acknowledged and agreed to.Furthermore, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sends email notifications for upcoming renewals prior to taking or not taking renewal action as directed by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.If our customer has concerns about renewal pricing, they can find the renewal pricing by loading the product into the shopping cart. Furthermore, they may want to enlist the aid of a family member or trusted friend to assist with the account if they are unsure of how certain functions work.Free products may sometimes be bundled with a paid product purchase to allow customers the opportunity to try a product prior to a purchase. Typically, free products included with a product purchase, such as a domain, can be removed from the shopping cart by our customer prior to processing a transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 31, 2015 the complainant purchased one year term of a Domain Name, Website Builder Plan and Starter Email plan during an online transaction. The complainant experienced difficulties in publishing their Website Builder account contacted our Customer Care Center on February 1, 2014, the issue was resolved the next day. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. As a onetime exception we have provided the complainant with a refund of $13.25 to cover the cost of their recent purchase. Please allow 5 to 7 days for this to reflect with their financial institution. EDUCATION:The following URL may be helpful to the complainant should they require timely assistance in the future.Contacting GoDaddy Phone Support:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As mentioned previously, GoDaddy will not provide a transcript of our correspondence with the registrant of the domain name in question. The complainant may connect directly with the registrant to discuss a possible sale by using any public information available.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO – GoDaddy [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 20, 2015 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customer’s business accounts together and generates income and expense reports. On January 20, 2016, per their account preferences, GoDaddy was instructed to automatically renew the service for another one-year term and did so in good faith and effort to honor its agreements. GoDaddy sent a notice prior to the expiration on January 10, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On March 21, 2016 the renewal preference associated with the product was disabled, instructing GoDaddy not to renew the service upon expiration. The service remains active within our customer's account. A refund for the product renewal transaction is not applicable. Our customer may find the following articles informative: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Godaddy auctions clearly at best have a loop hole that allows people that do not own a domain to post a domain for sale. Had I not caught this error earlier they would have paid the theft that posted the domain they did not own. Now let's look at the facts."On July 19, 2014 the complainant listed the specified domain for sale as a Premium Domain Listing with GoDaddy for $2500." - True"On October 23, 2014 the domain was also listed via the [redacted] Domain Marketplace for $449.00. Upon listing the domain on [redacted], an email was sent to the complainant requesting them to authorize their participation in the [redacted] program for their domain listing. The complainant acknowledged the sale of the domain through [redacted] and the following agreement:" - The domain was listed by someone who did not own the domain. The attempted to sale the domain and would have gotten paid had I not caught it early. The email that I was sent was to authorized [redacted] (godaddy owned) to sale my domain. I still have all my emails. In none of these emails does it any say I authorized the sale of my for $449. As a matter of fact when I click the link it took me back to my godaddy control panel where I had the domain listed for $2500. Not on email I reacived even had a link to the post that someone created. How would I even know it was telling me a post was created ? GoDaddy Premium Promotion Agreement - I have read this several times. What paragraph should I be reading ? Is there a paragraph in here that says if someone list you domain for sale we will send you an email that does not tell you it was listed under a different price and if you click that link you are obligated to sell your domain for the price someone who did not own it listed it for? I do not see that paragraph, please point me to it?"The domain name was sold on November 4, 2014 and removed from the complainant’s account per the selling price and terms they had acknowledged.
Regards," - not only was it removed but I did not receive a email saying it was sold because they let someone who did not own the domain purchase it. I'm pretty sure they received the email. The selling price I listed it for was $2500 so this statement is false. Where in the terms again did I agree to let someone who does not own my domain sell it ?"GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service." - FalseI'm trying to resolve this without litigation and contacting my close friend which is a program director at [redacted]. This is not a threat just a guaranteed next step if godaddy does not atleast accept responsibility for what is clearly a terrible loophole in there system that allows people to sell other people domains that do not own them. I still have all my emails and none of them even mention that it was a post created outside of the one I made for $2500. Please reconsider your stance.
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