[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 15, 2015 our customer purchased a domain name online via GoDaddy Auction. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. As a safety measure, GoDaddy holds domain names for five days prior to moving them into a buyers account. Our customer was informed of this process and assured the domain name would be moved to their account on the 6th day after the purchase. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. On December 21, 2015 the domain name in question was moved to our customers account. They have since transferred the domain name away from GoDaddy to another provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns of the complainant. However, we are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues...
at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.We look forward to speaking with and addressing the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 16, 2015 our customer purchased two domain registrations, a Search Engine Visibility plan and a Website Builder plan via online transaction, each for a one-year term.On February 15, 16, and 17, 2016 respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration on:• November 18, 2015• December 18, 2015• January 17, 2016• February 1, 2016• February 6, 2016• February 11, 2016These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support team on April 2, 2016 to request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the service renewal transactions were beyond the time-frame to receive a refund. We encourage our customer to take an active role to manage their account settings which may help avoid further undesired product renewals. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2015, our customer purchased an economy cPanel shared hosting plan...
with assistance from our Customer Care team. On May 24, 2016, our customer purchased a new deluxe cPanel shared hosting plan and domain name with assistance from GoDaddy’s customer care. Deluxe or higher tiers of hosting typically allow customers to host multiple websites on one account. Our customer indicated their web developer would move their existing website files from the economy hosting to the deluxe hosting.Per our customer's account preferences, GoDaddy was instructed to not renew the economy hosting and did not do so in Good Faith to honor agreements with our customer. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.After our customer's economy hosting expired on September 16, 2016, GoDaddy provided 10 days of live site service without receiving payment, then held the website data for an additional 10 days in a suspended status before the site content was deleted on October 16, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a hosting account is cancelled GoDaddy may retain the data for a limited time on servers that GoDaddy uses for disaster recovery. The time frame in which GoDaddy could attempt a restore from this data has passed. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backups of website data. They may attempt a restore from any independent copies they have.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As previously stated, GoDaddy’s Domain Name Abuse Department received reports and supporting evidence indicating the domain in question was sending unwanted emails (SPAM) to addresses that had not opted into receiving these communications. This is a violation of GoDaddy’s user agreements. After investigating these reports and informing the complainant of their violation of GoDaddy’s user agreements, our Domain Name Abuse Department provided the complainant with two non-negotiable options in order to proceed. At this time, the complainant has not provided the option they have chosen to our Domain Abuse Department. The complainant’s domain will not be reactivated without the complainant agreeing to one of these options as provided.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
My contention to receive a full refund is that when I spoke with the Godaddy rep. at the end of December, I told her that I wanted to cancel the service and was not interested in continuing because of poor results with the product. It was my understanding that she deleted my account at that time. I had not logged on to the Godaddy site for many months because of inactivity. Not refunding a customers money who is not satisfied is just poor business practice. I certainly did not intend to be subject to automatic credit card payments on a yearly basis not knowing whether or not the service was going to work. Come on! Who would do that? It is my belief that companies such as Godaddy prey on the consumer that may not read all the fine print. If a customer likes the product he or she can repurchase before the expiration date. I will be filing a complaint with the Arizona Attorney Generals office next if I do not get a refund and from there I will list Godaddy on all bad business blogs on the internet. [redacted]Spencer, Massachusetts
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 18, 2011, our customer purchased the domain name registrations in question via online transaction, each for a two-year term. This is for the period ending August 18, 2013.On August 19, 2013 GoDaddy was instructed to automatically renew each domain name upon expiration per our customer’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the customer, However, the customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2013• June 19, 2013• July 19, 2013• August 3, 2013• August 13, 2013These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy also sent renewal notices after the expiration date on:• August 19, 2013• August 23, 2013These notices informed our customer of the next renewal attempt date and advised action may be required to avoid cancellation.Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On August 26, 2013, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to these domains.On August 30, 2013 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2015. Following the transaction, an order confirmation was sent to our customer with itemized details.On August 19, 2015, GoDaddy was again instructed to automatically renew each domain name upon expiration per our customer’s account preferences and attempted to do so in a good faith effort to honor its agreements with the customer, The customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2015• June 19, 2015• July 19, 2015• August 3, 2015• August 13, 2015Notices were also sent after the expiration date on:• August 19, 2015• August 23, 2015On August 26, 2015, our customer’s financial institution again provided GoDaddy with updated information for the payment method associated to these domains via card updater services as referenced above.On August 30, 2015 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2017. Following the transaction, an order confirmation was sent to our customer with itemized details.On September 17, 2015, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against the latest renewal transaction. Subsequently, the domain names have been removed from our customer’s account.At the time of purchase, the customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As our customer’s financial institution has initiated a chargeback, the funds paid for the domain names in question have been removed from GoDaddy, and we are unable to consider providing any goodwill gestures or refunds at this time.Our customer might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
godaddys response does not address the issue of canceling the auto renewal. Also I have submitted all the information they have requested to cancel the domain service and they still refuse to cancel. I did not sign up for domain protection. I don't know who did. They should require a ID to sign up if they require one to close it down.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones. These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question. To take advantage of these offers, customers will need to be logged into their customer account. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. As a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $16.96. Future refunds will be provided in accordance with GoDaddy’s refund policy. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].Our Domain Services team has done everything possible within our scope of support to assist the complainant with this matter. Account management and security are the complainant’s agreed responsibility.The complainant has indicated that they know the party that has accessed the account in question, and as such, GoDaddy considers this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously. Our goal is to reasonably ensure that the complainant is the registrant of the domain in question, and to do so, there are specific verification processes in place to confirm a customer’s identity. Again, account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes, however the complainant may wish to review the Uniform Domain Name Dispute Resolution Policy: Uniform Domain Name Dispute Resolution Policy:[redacted]GoDaddy has a long history of cooperation with the court system and law enforcement.We also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal legal counsel for further advice:Attorney Tips/Subpoena Policy: [redacted]Finally, we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable resolution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 28, 2017, per our customer's account preferences, GoDaddy was instructed to...
not automatically renew our customer's hosting plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy provided 10 days of live site service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on April 24, 2017. GoDaddy provided 20 total days of service without payment prior to cancellation. On May 9, 2017 our customer contacted GoDaddy stating their site was down, and was informed of the cancellation and restore attempt fee. When a hosting account cancels GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers used for disaster recovery, not for customer archival. Per our terms of service to which our customer agreed it is our customer's responsibility to maintain independent backup copies of their data. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. If our customer wishes to have GoDaddy restore their site, they will need to contact our support teams to move forward with a restore request.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Payment was made to the PayPal account listed in our customer's payee information on March 26, 2016. Our customer updated this information on March 29, 2016. No funds have been returned to GoDaddy at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Once the complainant initiated a Chargeback of their Domain Name Redemptions with their financial institution our hands were effectively tied. There are no further actions we can take until we are notified of a resolution by their financial institution.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration Agreement•GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 2, 2012 the complainant registered the Domain Name in question for a 2 year term during an online transaction. They subsequently renewed this domain name for an additional year on December 2, 2014. The domain is currently in an expired status. On October 1, 2015 the complainant’s activated a free credit for a Windows Hosting Plan that was provided with the domain name purchase. These credits have since been discontinued. On December 3, 2015 the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in question. They now wish to have that plan restored and support 5 websites. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Contrary to the complainants understanding the free Windows Hosting plan they previously received did not support multiple websites. Furthermore as a onetime consideration GoDaddy provided the complainant with an Economy Plesk Hosting Plan for a one year term. This plan supports a single website as did the free hosting plan they previously made use of. The complainant is responsible for the cost of all future renewals. Should the complainant require assistance in migrating their website content they can contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to
address and bring clarity to the additional concerns presented by our
customer. We stand by our previous response.
GoDaddy upheld its agreements in good faith with our customer and honored its
terms of service. Specifically, GoDaddy renewed the services in accordance with
our customer's account preferences. It was not until after the renewal
transactions when our customer disabled the renewal preferences within their
account. The screen shots presented by our customer do not accurately portray
their renewal preferences at the time of the renewal. GoDaddy does not change
the automatic renewal setting on the customer's behalf; account management is a
customer responsibility.As previously stated, if our customer
no longer wishes to utilize the email and hosting plans, they can cancel these
services and receive a refund of the unused time in accordance with our Refund
Policy. The domain names are not eligible for refund at this time.Thank you for the opportunity to
address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2017, the customer renewed a Business Premium email plan and an...
SSL Certificate, each for a 1-year term. On February 2, 2017 our customer received a full refund for the SSL Certificate renewal following cancellation of the service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address their concerns. Upon cancellation of the Business Premium email plan in question, we will provide a refund for the latest renewal transaction. Our customer may use the instructions within our support article at https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468. Once the service is canceled, our customer may notify us at [email protected] to receive the applicable refund.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.As stated in our original response on January 21, 2015, GoDaddy sent renewal notices prior to the expiration date on: • June 21, 2014 • July 21, 2014 • August 20, 2014 • September 4, 2014 • September 14, 2014These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As noted in our original response, their refund request occurred well outside the allowed timeframe in which GoDaddy is able to recover the funds paid to the registry. As such, GoDaddy will not be issuing a refund for the renewal of their domain.Education:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725Refund Policyhttps://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On August 3, 2014 our customer purchased a hosting plan for a one year term. On...
August 3, 2015 GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer, per our customer's account preferences. In August 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting plan in question and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment(s). The day the hosting plan expired, in this case August 3, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 23, 2016, due to nonpayment. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. If our customer is not receiving our notifications, they can update their email address on file: https://www.godaddy.com/help/change-the-email-address-on-your-godaddy-account-[r...⇄ Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Heather M[redacted] Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 15, 2015 our customer purchased a domain name online via GoDaddy Auction. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. As a safety measure, GoDaddy holds domain names for five days prior to moving them into a buyers account. Our customer was informed of this process and assured the domain name would be moved to their account on the 6th day after the purchase. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. On December 21, 2015 the domain name in question was moved to our customers account. They have since transferred the domain name away from GoDaddy to another provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns of the complainant. However, we are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues...
at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.We look forward to speaking with and addressing the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On February 16, 2015 our customer purchased two domain registrations, a Search Engine Visibility plan and a Website Builder plan via online transaction, each for a one-year term.On February 15, 16, and 17, 2016 respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration on:• November 18, 2015• December 18, 2015• January 17, 2016• February 1, 2016• February 6, 2016• February 11, 2016These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support team on April 2, 2016 to request a refund. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the service renewal transactions were beyond the time-frame to receive a refund. We encourage our customer to take an active role to manage their account settings which may help avoid further undesired product renewals. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 16, 2015, our customer purchased an economy cPanel shared hosting plan...
with assistance from our Customer Care team. On May 24, 2016, our customer purchased a new deluxe cPanel shared hosting plan and domain name with assistance from GoDaddy’s customer care. Deluxe or higher tiers of hosting typically allow customers to host multiple websites on one account. Our customer indicated their web developer would move their existing website files from the economy hosting to the deluxe hosting.Per our customer's account preferences, GoDaddy was instructed to not renew the economy hosting and did not do so in Good Faith to honor agreements with our customer. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.After our customer's economy hosting expired on September 16, 2016, GoDaddy provided 10 days of live site service without receiving payment, then held the website data for an additional 10 days in a suspended status before the site content was deleted on October 16, 2016. GoDaddy provided 20 total days of service without payment prior to cancellation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a hosting account is cancelled GoDaddy may retain the data for a limited time on servers that GoDaddy uses for disaster recovery. The time frame in which GoDaddy could attempt a restore from this data has passed. Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backups of website data. They may attempt a restore from any independent copies they have.Thank you again for the opportunity to address the concerns presented.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As previously stated, GoDaddy’s Domain Name Abuse Department received reports and supporting evidence indicating the domain in question was sending unwanted emails (SPAM) to addresses that had not opted into receiving these communications. This is a violation of GoDaddy’s user agreements. After investigating these reports and informing the complainant of their violation of GoDaddy’s user agreements, our Domain Name Abuse Department provided the complainant with two non-negotiable options in order to proceed. At this time, the complainant has not provided the option they have chosen to our Domain Abuse Department. The complainant’s domain will not be reactivated without the complainant agreeing to one of these options as provided.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
My contention to receive a full refund is that when I spoke with the Godaddy rep. at the end of December, I told her that I wanted to cancel the service and was not interested in continuing because of poor results with the product. It was my understanding that she deleted my account at that time. I had not logged on to the Godaddy site for many months because of inactivity. Not refunding a customers money who is not satisfied is just poor business practice. I certainly did not intend to be subject to automatic credit card payments on a yearly basis not knowing whether or not the service was going to work. Come on! Who would do that? It is my belief that companies such as Godaddy prey on the consumer that may not read all the fine print. If a customer likes the product he or she can repurchase before the expiration date. I will be filing a complaint with the Arizona Attorney Generals office next if I do not get a refund and from there I will list Godaddy on all bad business blogs on the internet. [redacted]Spencer, Massachusetts
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 18, 2011, our customer purchased the domain name registrations in question via online transaction, each for a two-year term. This is for the period ending August 18, 2013.On August 19, 2013 GoDaddy was instructed to automatically renew each domain name upon expiration per our customer’s account preferences, and attempted to do so in a good faith effort to honor its agreements with the customer, However, the customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2013• June 19, 2013• July 19, 2013• August 3, 2013• August 13, 2013These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy also sent renewal notices after the expiration date on:• August 19, 2013• August 23, 2013These notices informed our customer of the next renewal attempt date and advised action may be required to avoid cancellation.Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above. On August 26, 2013, our customer’s financial institution provided GoDaddy with updated information for the payment method associated to these domains.On August 30, 2013 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2015. Following the transaction, an order confirmation was sent to our customer with itemized details.On August 19, 2015, GoDaddy was again instructed to automatically renew each domain name upon expiration per our customer’s account preferences and attempted to do so in a good faith effort to honor its agreements with the customer, The customer’s financial institution declined payment and our customer was notified of the failed transaction by email. GoDaddy sent renewal notices prior to the expiration date on:• May 20, 2015• June 19, 2015• July 19, 2015• August 3, 2015• August 13, 2015Notices were also sent after the expiration date on:• August 19, 2015• August 23, 2015On August 26, 2015, our customer’s financial institution again provided GoDaddy with updated information for the payment method associated to these domains via card updater services as referenced above.On August 30, 2015 the domain names were successfully renewed, each for an additional two-year term, honoring our agreements with the customer in accordance with their account preferences. This is for the period ending August 18, 2017. Following the transaction, an order confirmation was sent to our customer with itemized details.On September 17, 2015, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against the latest renewal transaction. Subsequently, the domain names have been removed from our customer’s account.At the time of purchase, the customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to the customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it.Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success the customer must also be responsible for their actions or lack thereof.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As our customer’s financial institution has initiated a chargeback, the funds paid for the domain names in question have been removed from GoDaddy, and we are unable to consider providing any goodwill gestures or refunds at this time.Our customer might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
godaddys response does not address the issue of canceling the auto renewal. Also I have submitted all the information they have requested to cancel the domain service and they still refuse to cancel. I did not sign up for domain protection. I don't know who did. They should require a ID to sign up if they require one to close it down.
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones. These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question. To take advantage of these offers, customers will need to be logged into their customer account. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. As a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $16.96. Future refunds will be provided in accordance with GoDaddy’s refund policy. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].Our Domain Services team has done everything possible within our scope of support to assist the complainant with this matter. Account management and security are the complainant’s agreed responsibility.The complainant has indicated that they know the party that has accessed the account in question, and as such, GoDaddy considers this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously. Our goal is to reasonably ensure that the complainant is the registrant of the domain in question, and to do so, there are specific verification processes in place to confirm a customer’s identity. Again, account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes, however the complainant may wish to review the Uniform Domain Name Dispute Resolution Policy: Uniform Domain Name Dispute Resolution Policy:[redacted]GoDaddy has a long history of cooperation with the court system and law enforcement.We also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal legal counsel for further advice:Attorney Tips/Subpoena Policy: [redacted]Finally, we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable resolution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
They do not specify these exact terms on their website. It is misleading.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 28, 2017, per our customer's account preferences, GoDaddy was instructed to...
not automatically renew our customer's hosting plan upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy provided 10 days of live site service without payment after expiration, and held the data in a suspended status for 10 days before the content was deleted on April 24, 2017. GoDaddy provided 20 total days of service without payment prior to cancellation. On May 9, 2017 our customer contacted GoDaddy stating their site was down, and was informed of the cancellation and restore attempt fee. When a hosting account cancels GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers used for disaster recovery, not for customer archival. Per our terms of service to which our customer agreed it is our customer's responsibility to maintain independent backup copies of their data. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. If our customer wishes to have GoDaddy restore their site, they will need to contact our support teams to move forward with a restore request.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Payment was made to the PayPal account listed in our customer's payee information on March 26, 2016. Our customer updated this information on March 29, 2016. No funds have been returned to GoDaddy at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. Once the complainant initiated a Chargeback of their Domain Name Redemptions with their financial institution our hands were effectively tied. There are no further actions we can take until we are notified of a resolution by their financial institution.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:•GoDaddy Universal Terms of Service Agreement•GoDaddy Domain Name Registration Agreement•GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 2, 2012 the complainant registered the Domain Name in question for a 2 year term during an online transaction. They subsequently renewed this domain name for an additional year on December 2, 2014. The domain is currently in an expired status. On October 1, 2015 the complainant’s activated a free credit for a Windows Hosting Plan that was provided with the domain name purchase. These credits have since been discontinued. On December 3, 2015 the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in question. They now wish to have that plan restored and support 5 websites. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Contrary to the complainants understanding the free Windows Hosting plan they previously received did not support multiple websites. Furthermore as a onetime consideration GoDaddy provided the complainant with an Economy Plesk Hosting Plan for a one year term. This plan supports a single website as did the free hosting plan they previously made use of. The complainant is responsible for the cost of all future renewals. Should the complainant require assistance in migrating their website content they can contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to
address and bring clarity to the additional concerns presented by our
customer. We stand by our previous response.
GoDaddy upheld its agreements in good faith with our customer and honored its
terms of service. Specifically, GoDaddy renewed the services in accordance with
our customer's account preferences. It was not until after the renewal
transactions when our customer disabled the renewal preferences within their
account. The screen shots presented by our customer do not accurately portray
their renewal preferences at the time of the renewal. GoDaddy does not change
the automatic renewal setting on the customer's behalf; account management is a
customer responsibility.As previously stated, if our customer
no longer wishes to utilize the email and hosting plans, they can cancel these
services and receive a refund of the unused time in accordance with our Refund
Policy. The domain names are not eligible for refund at this time.Thank you for the opportunity to
address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2017, the customer renewed a Business Premium email plan and an...
SSL Certificate, each for a 1-year term. On February 2, 2017 our customer received a full refund for the SSL Certificate renewal following cancellation of the service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has since connected with our customer to address their concerns. Upon cancellation of the Business Premium email plan in question, we will provide a refund for the latest renewal transaction. Our customer may use the instructions within our support article at https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468. Once the service is canceled, our customer may notify us at [email protected] to receive the applicable refund.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.As stated in our original response on January 21, 2015, GoDaddy sent renewal notices prior to the expiration date on: • June 21, 2014 • July 21, 2014 • August 20, 2014 • September 4, 2014 • September 14, 2014These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As noted in our original response, their refund request occurred well outside the allowed timeframe in which GoDaddy is able to recover the funds paid to the registry. As such, GoDaddy will not be issuing a refund for the renewal of their domain.Education:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725Refund Policyhttps://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On August 3, 2014 our customer purchased a hosting plan for a one year term. On...
August 3, 2015 GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer, per our customer's account preferences. In August 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting plan in question and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment(s). The day the hosting plan expired, in this case August 3, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10 day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 23, 2016, due to nonpayment. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. If our customer is not receiving our notifications, they can update their email address on file: https://www.godaddy.com/help/change-the-email-address-on-your-godaddy-account-[r...⇄ Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Heather M[redacted] Office of the CEO - GoDaddy