Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.The domain in question has renewed regularly between October 2008 and October 2014,...
typically for two-year terms. On October 18, 2016, per our customer's account preferences, GoDaddy again automatically renewed the domain for a two-year term in a good faith effort to honor its agreements with our customer. On October 25, 2016, our customer inquired about recent transactions, and was informed of the automatic renewal of the domain in question, plus another automatic domain renewal on October 20, 2016. Our customer requested a refund for both renewals but was informed only the October 20th renewal was eligible.GoDaddy provides its customers full control over renewal settings. Customers may, at any time, log into their account and modify those settings. Prior to expiration, GoDaddy emailed renewal notices informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 26, 2016, our customer contacted our social media team to request a refund for the domain in question. Our social support team offered to provide an in-store credit for the domain. Our customer never responded to this offer. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. A chargeback was initiated on the domain in question on October 31, 2016. This chargeback withdrew payments made to GoDaddy and the domain was suspended from the account. We are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn March 20, 2016 our customer sold the domain name in question through GoDaddy Auctions. The domain name was transferred to the purchaser and payment was made to our customer’s PayPal account on March 26, 2016.On March 29, 2016 our customer updated their PayPal payment information to reflect a different account they wished the payment made to. On April 5, 2016 our customer contacted GoDaddy’s Customer Care Center to request the status of their payment.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The funds in question were processed to the customer’s designated PayPal account at the time the transaction was processed. We have requested a return of these funds from PayPal. If we receive these funds, we will apply them to our customer’s current PayPal account per their account preferences. Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]GoDaddy-Office of the CEO
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 16, 2016, GoDaddy was instructed to automatically renew the complainant’s hosting account per their account preferences and did so to honor its agreements with the complainant. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service. Per our Refund Policy, the complainant may cancel the hosting account within 45 days of renewal to receive a full refund for the latest renewal transaction. Once canceled, the complainant may contact us directly at [email protected] to request this refund. Additionally, we appreciate the complainant’s feedback regarding email support. After serious consideration, GoDaddy discontinued email support. Due to high demand, GoDaddy instead added live chat as a support option. The complainant may find the following articles helpful: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄Products-https://www.godaddy.com/help/cancel-products-in-your-godaddy-account-74...⇄ you again for the opportunity to address the concerns presented by the complainant. Regards, Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Per the Hosting Agreement accepted by our customer, they are required to maintain their own local website backups. GoDaddy backups are for disaster recovery purposes only. If a customer does not have their own backed up files, and needs to utilize GoDaddy backups, there is a fee involved; recovery is not guaranteed. In the case of the hosting plan in question, no backup was available to our customer. GoDaddy can, and does, migrate content from one hosting plan to another when content is available. This is also a fee based service. As our customer has not contacted our 24/7 customer care teams with regard to any of their current technical support concerns, we recommend they do so.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy account. Per our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I had asked for my purchase to be cancelled, so that I could then purchase the service with the coupon (all this transpired within 30 minutes from when I made the original purchase). I, too, was following normal and customary business practices. And Godaddy said that it would be a renewal. If I "return" a purchase and buy it again within a matter of minutes, that is not a renewal. All other businesses pursue a customer focus approach, and I have historically received very good customer service from Godaddy, Don't know why they would allow me to purchase additional Godaddy services using this coupon (so - it must be valid), but would not honor my having made a human error - that I caught within minutes of my having made a verbal purchase (I have, in the past, made online purchases and used coupons, when I can. I had the technician on the line when making this verbal purchase). Would appreciate Godaddy reconsidering my request. Thank you.
Thank you for the opportunity to address the complainant’s concerns. It appears the complainant may be a customer of Wild West Domains, a reseller of GoDaddy services. GoDaddy and Wild West Domains are separate entities and have separate Revdex.com profiles. The complainant will...
need to file a complaint with the Revdex.com under the Wild West Domains profile.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Online Store/Quick Shopping Cart Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On September 2, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into their Quick Shopping Cart account to publish their site. Quick Shopping Cart is a product GoDaddy offers that assists customers with constructing an online store. Our customer made no mention of an email problem and was correctly provided instructions to access their Quick Shopping Cart. On both September 8 and 9, 2015 our office was unsuccessful in connecting with our customer using the phone information provided in the complaint to clarify their concerns and provide resolution. Voice messages were left which included our direct contact information and a request to speak at their convenience. On September 10, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into an email account. Our customer had also acknowledged receiving voice messages that our office had left. While our Customer Care team was in the process of troubleshooting the issue presented to them, the customer stated they had successfully logged into their account and ended the Chat support session.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office had made multiple attempts to connect with our customer to discuss any concerns they may have and have been unsuccessful. It is our understanding the problem they experienced has since been resolved. If our customer has further concerns regarding this matter, we encourage them to contact our office directly. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant
Thank you for bringing our customer's additional comments to our attention.
Our customer may view their usage from within their hosting control panel. Usage data displays on the home screen.Regarding our customer’s claim that inode limits are not mentioned in the agreements they accepted, they may wish to view Section 5 of the Hosting agreement, which specifically states:(https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA)“5. PROVISIONS SPECIFIC TO WEB AND WORDPRESS HOSTING Storage and Plan Limits. All Web Hosting and WordPress Hosting plans, including the unlimited plans, are subject to a limit of no more than 250,000 inodes per account for Linux® hosting accounts or 500,000 files and folders per account for Windows® hosting accounts. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All Linux hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.”To provide clarity, (the customer is using Linux) our original response stated that our customer exceeded their file limit due to undeliverable email that was being sent from their website. It seems they understood this to mean that a single email caused the issue they are facing. While this is possible, our research indicates that numerous emails sent from their website created this issue.
Should our customer wish to verify the existence of the bounceback emails, they are available for download from their server.
Though our customer is not actively using the email service that is included with their hosting, their website appears to be using a default email account that was created when the hosting service was setup. Any bounceback email associated with this email account is stored on the hosting server and is counted towards their inode limit.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Since our original response on November 24, 2014, our customer has not contacted our support staff for assistance in locating these files. Our offer to help still stands but we need our customer’s cooperation. We encourage them to remove these files as doing so would eliminate the usage issue they are experiencing. We also recommend a review of their hosted content, as well as their hosting settings, in an effort to avoid a recurrence of this issue.
Education:
Working with cPanel's Logs/Metricshttps://support.godaddy.com/help/article/8870
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I do not agree with the company (GoDaddy), and I am sadly not surprised at their response. GoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethical. It has always been said that it is easier to keep a current customer than obtain a new one. I am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor service. Terms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreated. I'm not sure how these people sleep at night. They must be monsters. Overall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpful. This seems to be the norm at GoDaddy and its culture. I WILL transfer all my domains to its competitor and move forward. I guess this is why BlueHost and others have been highly recommended for years by top companies, including Word Press. This company should be embarrassed by the way it treats customers. It is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tactics. Unfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lions. Please file this as unsatisfied and unresolved. I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotion. This company should stop using misleading pitches and own what they do. Thank you.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreement upon conducting business with...
GoDaddy:* GoDaddy Universal Terms of Service AgreementThe latest version of all GoDaddy agreements can be found at: https://www.godaddy.com/legalagreements.aspxOn July 6, 2015 our customer contacted our Customer Service team via online Chat to request that their accounts be cancelled. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has attempted to connect with our customer via the phone information provided to us and have been unsuccessful; it appears the number may not be in service.GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.As our customer had canceled all products and removed all payment method information from the accounts in question, we have placed the specified accounts in a deactivated status. We have also removed our customer's email address from all company mailing lists as of today's date. They may continue to receive marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request. Should our customer have a need to utilize Go Daddy's services in the future, they may create a new account with us at any time.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer’s additional concerns. Our SEO Services team made twenty-three attempts via phone and email to reach our customer with limited success. Each time our team reached our customer via phone, our customer indicated they were unavailable to discuss their project. While the SEO Services plan did automatically renew on October 23, 2016, our customer did not contact our team until November 9, 2016 to voice their displeasure with the project. Given the lack of interaction between our team and our customer, the SEO Service plan was canceled. As clearly stated in our publicly located refund policy, SEO Services is non-refundable if the plan is canceled more than 48 hours after renewal. Despite the lack of customer involvement, our team was able to complete all contracted work and saw positive movement with regard to traffic to our customer’s website. For convenience, our customer may view our refund policy here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Website Builder Service Agreement• Get Found Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 17, 2014, the complainant purchased several GoDaddy services, including a domain name registration, each for a one-year term via an online transaction. This was for the period ending September 17, 2015.Our Protected Registration service, which the complainant had opted to add to their domain name registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and a Certified Domain add-on. The service also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On September 15, 2015, the complainant submitted a request to cancel Protected Registration associated with their domain and did not include the supporting identification information. On September 17 and 18, 2015 respectively, per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name and services in question and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• August 18, 2015 at 10:01 AM MST• September 7, 2015 at 7:28 AM MST• September 7, 2015 at 10:16 AM MSTThese notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On September 18, 2015 the complainant contacted our Billing Team and was provided a full refund for the services that automatically renewed on September 17, 2015 in the amount of $136.75. The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization, the service may then be canceled. EDUCATION:The complainant may find the following articles from GoDaddy’s Help Center useful for their future reference.What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I do not accept the response from godaddy.com to resolve this complaint. I did not cancel my website builder subscription in March 2016. I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally. I am not an it and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I find it completely unfair that the business can mislead customers and back out of promised customer service, but I do not have the time nor energy to deal with the business at this time. May future customers be warned of the business' very misleading terms and conditions along with unhelpful customer service.
Regards,
[redacted]
Thank you for the opportunity to address the complainant's additional concerns.The GoDaddy products the complainant purchased as an authorized representative for the account holder worked as intended and were cancelled outside of our 30 day refund timeframe. Therefore, the products are beyond refund eligibility. Furthermore, we have confirmed that the complainant was made aware of, and agreed to, the refund policy at the time of purchase. Again, if our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Part of my complaint has been taken care of so far which is the lift of the privacy on my domain name. I have started the transfer proceedings and will find out in 5 days if it goes through or whether it will be rejected or not. I was notified the very same day as my Revdex.com complaint. Its a shame it takes this to get action. Now I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button off. Today, I received a notice that the certified domain payment is due. Once I am refunded my $52, I will agree to a positive resolution and close this out. I just want out and with my money.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 28, 2017, our customer processed an online transaction to purchase a...
domain via the GoDaddy Auctions website. GoDaddy Auctions® is a venue for domain name buyers and sellers.On October 9, 2017, our Support Team determined the seller of the domain could not complete the transaction and sent an email to our customer informing them the transaction failed to process. Our customer also received a refund for the full amount of the auction purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When our customer agreed to participate in GoDaddy Auctions, they agreed to our Auctions Membership Agreement. For our customer’s convenience, they may wish to review the agreement here: [redacted]The buyer of a domain name purchased though GoDaddy Auctions does not obtain any rights in the registration of a domain name until completion of the transaction. GoDaddy is not responsible and disclaims all liability in the event the domain name transaction fails to complete due to breach by the buyer or seller or failure of the buyer or seller to complete the transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into terms with the...
complainant. In review of the complainant’s correspondence with our Domain Services team (and by the complainants own admission) this GoDaddy account was created by a past employee whom they are unable to identify. Furthermore while the complaint is not the account holder they are listed as the registrant of the Domain Name in question. RESOLUTION: The complainant has provided documentation to begin to establish a claim to the registration of the Domain Name in question. EDUCATION: We recommend that the complainant ensure they are taking full responsibility for all domains in the future that their subordinates manage on their behalf. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.The domain in question has renewed regularly between October 2008 and October 2014,...
typically for two-year terms. On October 18, 2016, per our customer's account preferences, GoDaddy again automatically renewed the domain for a two-year term in a good faith effort to honor its agreements with our customer. On October 25, 2016, our customer inquired about recent transactions, and was informed of the automatic renewal of the domain in question, plus another automatic domain renewal on October 20, 2016. Our customer requested a refund for both renewals but was informed only the October 20th renewal was eligible.GoDaddy provides its customers full control over renewal settings. Customers may, at any time, log into their account and modify those settings. Prior to expiration, GoDaddy emailed renewal notices informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 26, 2016, our customer contacted our social media team to request a refund for the domain in question. Our social support team offered to provide an in-store credit for the domain. Our customer never responded to this offer. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. A chargeback was initiated on the domain in question on October 31, 2016. This chargeback withdrew payments made to GoDaddy and the domain was suspended from the account. We are unable to provide goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn March 20, 2016 our customer sold the domain name in question through GoDaddy Auctions. The domain name was transferred to the purchaser and payment was made to our customer’s PayPal account on March 26, 2016.On March 29, 2016 our customer updated their PayPal payment information to reflect a different account they wished the payment made to. On April 5, 2016 our customer contacted GoDaddy’s Customer Care Center to request the status of their payment.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The funds in question were processed to the customer’s designated PayPal account at the time the transaction was processed. We have requested a return of these funds from PayPal. If we receive these funds, we will apply them to our customer’s current PayPal account per their account preferences. Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]GoDaddy-Office of the CEO
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspx On January 16, 2016, GoDaddy was instructed to automatically renew the complainant’s hosting account per their account preferences and did so to honor its agreements with the complainant. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service. Per our Refund Policy, the complainant may cancel the hosting account within 45 days of renewal to receive a full refund for the latest renewal transaction. Once canceled, the complainant may contact us directly at [email protected] to request this refund. Additionally, we appreciate the complainant’s feedback regarding email support. After serious consideration, GoDaddy discontinued email support. Due to high demand, GoDaddy instead added live chat as a support option. The complainant may find the following articles helpful: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ Products-https://www.godaddy.com/help/cancel-products-in-your-godaddy-account-74...⇄ you again for the opportunity to address the concerns presented by the complainant. Regards, Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. Per the Hosting Agreement accepted by our customer, they are required to maintain their own local website backups. GoDaddy backups are for disaster recovery purposes only. If a customer does not have their own backed up files, and needs to utilize GoDaddy backups, there is a fee involved; recovery is not guaranteed. In the case of the hosting plan in question, no backup was available to our customer. GoDaddy can, and does, migrate content from one hosting plan to another when content is available. This is also a fee based service. As our customer has not contacted our 24/7 customer care teams with regard to any of their current technical support concerns, we recommend they do so.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy account. Per our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I had asked for my purchase to be cancelled, so that I could then purchase the service with the coupon (all this transpired within 30 minutes from when I made the original purchase). I, too, was following normal and customary business practices. And Godaddy said that it would be a renewal. If I "return" a purchase and buy it again within a matter of minutes, that is not a renewal. All other businesses pursue a customer focus approach, and I have historically received very good customer service from Godaddy, Don't know why they would allow me to purchase additional Godaddy services using this coupon (so - it must be valid), but would not honor my having made a human error - that I caught within minutes of my having made a verbal purchase (I have, in the past, made online purchases and used coupons, when I can. I had the technician on the line when making this verbal purchase). Would appreciate Godaddy reconsidering my request. Thank you.
Thank you for the opportunity to address the complainant’s concerns. It appears the complainant may be a customer of Wild West Domains, a reseller of GoDaddy services. GoDaddy and Wild West Domains are separate entities and have separate Revdex.com profiles. The complainant will...
need to file a complaint with the Revdex.com under the Wild West Domains profile.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Online Store/Quick Shopping Cart Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On September 2, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into their Quick Shopping Cart account to publish their site. Quick Shopping Cart is a product GoDaddy offers that assists customers with constructing an online store. Our customer made no mention of an email problem and was correctly provided instructions to access their Quick Shopping Cart. On both September 8 and 9, 2015 our office was unsuccessful in connecting with our customer using the phone information provided in the complaint to clarify their concerns and provide resolution. Voice messages were left which included our direct contact information and a request to speak at their convenience. On September 10, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into an email account. Our customer had also acknowledged receiving voice messages that our office had left. While our Customer Care team was in the process of troubleshooting the issue presented to them, the customer stated they had successfully logged into their account and ended the Chat support session.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office had made multiple attempts to connect with our customer to discuss any concerns they may have and have been unsuccessful. It is our understanding the problem they experienced has since been resolved. If our customer has further concerns regarding this matter, we encourage them to contact our office directly. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant
Thank you for bringing our customer's additional comments to our attention.
Our customer may view their usage from within their hosting control panel. Usage data displays on the home screen.Regarding our customer’s claim that inode limits are not mentioned in the agreements they accepted, they may wish to view Section 5 of the Hosting agreement, which specifically states:(https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA)“5. PROVISIONS SPECIFIC TO WEB AND WORDPRESS HOSTING Storage and Plan Limits. All Web Hosting and WordPress Hosting plans, including the unlimited plans, are subject to a limit of no more than 250,000 inodes per account for Linux® hosting accounts or 500,000 files and folders per account for Windows® hosting accounts. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All Linux hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.”To provide clarity, (the customer is using Linux) our original response stated that our customer exceeded their file limit due to undeliverable email that was being sent from their website. It seems they understood this to mean that a single email caused the issue they are facing. While this is possible, our research indicates that numerous emails sent from their website created this issue.
Should our customer wish to verify the existence of the bounceback emails, they are available for download from their server.
Though our customer is not actively using the email service that is included with their hosting, their website appears to be using a default email account that was created when the hosting service was setup. Any bounceback email associated with this email account is stored on the hosting server and is counted towards their inode limit.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Since our original response on November 24, 2014, our customer has not contacted our support staff for assistance in locating these files. Our offer to help still stands but we need our customer’s cooperation. We encourage them to remove these files as doing so would eliminate the usage issue they are experiencing. We also recommend a review of their hosted content, as well as their hosting settings, in an effort to avoid a recurrence of this issue.
Education:
Working with cPanel's Logs/Metricshttps://support.godaddy.com/help/article/8870
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I do not agree with the company (GoDaddy), and I am sadly not surprised at their response. GoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethical. It has always been said that it is easier to keep a current customer than obtain a new one. I am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor service. Terms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreated. I'm not sure how these people sleep at night. They must be monsters. Overall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpful. This seems to be the norm at GoDaddy and its culture. I WILL transfer all my domains to its competitor and move forward. I guess this is why BlueHost and others have been highly recommended for years by top companies, including Word Press. This company should be embarrassed by the way it treats customers. It is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tactics. Unfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lions. Please file this as unsatisfied and unresolved. I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotion. This company should stop using misleading pitches and own what they do. Thank you.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreement upon conducting business with...
GoDaddy:* GoDaddy Universal Terms of Service AgreementThe latest version of all GoDaddy agreements can be found at: https://www.godaddy.com/legalagreements.aspxOn July 6, 2015 our customer contacted our Customer Service team via online Chat to request that their accounts be cancelled. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has attempted to connect with our customer via the phone information provided to us and have been unsuccessful; it appears the number may not be in service.GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements. This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.As our customer had canceled all products and removed all payment method information from the accounts in question, we have placed the specified accounts in a deactivated status. We have also removed our customer's email address from all company mailing lists as of today's date. They may continue to receive marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request. Should our customer have a need to utilize Go Daddy's services in the future, they may create a new account with us at any time.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer’s additional concerns. Our SEO Services team made twenty-three attempts via phone and email to reach our customer with limited success. Each time our team reached our customer via phone, our customer indicated they were unavailable to discuss their project. While the SEO Services plan did automatically renew on October 23, 2016, our customer did not contact our team until November 9, 2016 to voice their displeasure with the project. Given the lack of interaction between our team and our customer, the SEO Service plan was canceled. As clearly stated in our publicly located refund policy, SEO Services is non-refundable if the plan is canceled more than 48 hours after renewal. Despite the lack of customer involvement, our team was able to complete all contracted work and saw positive movement with regard to traffic to our customer’s website. For convenience, our customer may view our refund policy here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Website Builder Service Agreement• Get Found Service Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 17, 2014, the complainant purchased several GoDaddy services, including a domain name registration, each for a one-year term via an online transaction. This was for the period ending September 17, 2015.Our Protected Registration service, which the complainant had opted to add to their domain name registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and a Certified Domain add-on. The service also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On September 15, 2015, the complainant submitted a request to cancel Protected Registration associated with their domain and did not include the supporting identification information. On September 17 and 18, 2015 respectively, per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name and services in question and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• August 18, 2015 at 10:01 AM MST• September 7, 2015 at 7:28 AM MST• September 7, 2015 at 10:16 AM MSTThese notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On September 18, 2015 the complainant contacted our Billing Team and was provided a full refund for the services that automatically renewed on September 17, 2015 in the amount of $136.75. The complainant has been advised of what information is required to cancel the Protected Registration Service; it is their responsibility to submit this documentation. Once the proper documentation has been received and verified by the appropriate team within our organization, the service may then be canceled. EDUCATION:The complainant may find the following articles from GoDaddy’s Help Center useful for their future reference.What is Protected Registration? –https://support.godaddy.com/help/article/1286/what-is-protected-registrationC...⇄ Protected Registration –https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
I do not accept the response from godaddy.com to resolve this complaint. I did not cancel my website builder subscription in March 2016. I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally. I am not an i
t and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I find it completely unfair that the business can mislead customers and back out of promised customer service, but I do not have the time nor energy to deal with the business at this time. May future customers be warned of the business' very misleading terms and conditions along with unhelpful customer service.
Regards,
[redacted]
Thank you for the opportunity to address the complainant's additional concerns.The GoDaddy products the complainant purchased as an authorized representative for the account holder worked as intended and were cancelled outside of our 30 day refund timeframe. Therefore, the products are beyond refund eligibility. Furthermore, we have confirmed that the complainant was made aware of, and agreed to, the refund policy at the time of purchase. Again, if our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Part of my complaint has been taken care of so far which is the lift of the privacy on my domain name. I have started the transfer proceedings and will find out in 5 days if it goes through or whether it will be rejected or not. I was notified the very same day as my Revdex.com complaint. Its a shame it takes this to get action. Now I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button off. Today, I received a notice that the certified domain payment is due. Once I am refunded my $52, I will agree to a positive resolution and close this out. I just want out and with my money.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 28, 2017, our customer processed an online transaction to purchase a...
domain via the GoDaddy Auctions website. GoDaddy Auctions® is a venue for domain name buyers and sellers.On October 9, 2017, our Support Team determined the seller of the domain could not complete the transaction and sent an email to our customer informing them the transaction failed to process. Our customer also received a refund for the full amount of the auction purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When our customer agreed to participate in GoDaddy Auctions, they agreed to our Auctions Membership Agreement. For our customer’s convenience, they may wish to review the agreement here: [redacted]The buyer of a domain name purchased though GoDaddy Auctions does not obtain any rights in the registration of a domain name until completion of the transaction. GoDaddy is not responsible and disclaims all liability in the event the domain name transaction fails to complete due to breach by the buyer or seller or failure of the buyer or seller to complete the transaction.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. Based on the information presented, GoDaddy has not entered into terms with the...
complainant. In review of the complainant’s correspondence with our Domain Services team (and by the complainants own admission) this GoDaddy account was created by a past employee whom they are unable to identify. Furthermore while the complaint is not the account holder they are listed as the registrant of the Domain Name in question. RESOLUTION: The complainant has provided documentation to begin to establish a claim to the registration of the Domain Name in question. EDUCATION: We recommend that the complainant ensure they are taking full responsibility for all domains in the future that their subordinates manage on their behalf. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO[redacted] Phone [redacted] Fax