Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon creating a...
customer account with GoDaddy:• Universal Terms of Service AgreementThe latest version of these agreements can be found at: [redacted]GoDaddy takes the prevention of unwanted email and spam very seriously, and does not tolerate the use of its products for the sending of spam. GoDaddy’s Domain Name Abuse Department received reports indicating the domain in question was sending unwanted email to addresses that had not opted in to receive communications from the sender, a violation of GoDaddy’s user agreements that the complainant acknowledged and agreed to when they created their customer account. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a service provider, GoDaddy takes any reports of abuse seriously and will investigate and take appropriate action when instances are brought to our attention. Our Domain Name Abuse Department has corresponded with the complainant per our standard protocols, and provided the complainant with options to move forward.We encourage the complainant to continue to work with our Domain Name Abuse Department to resolve these concerns.EDUCATION: If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge that it be reported it to us at our Abuse Report Center, which can be reached through the following link: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. Without being...
able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint #[redacted] which our office responded to on December 5, 2014. The last renewal transaction within that GoDaddy account was processed on December 2, 2014. There have been no payments made by the complainant within the account since that date. Furthermore, since our response to consumer complaint #[redacted] our records show no attempt made by by the complainant to cancel the services in question. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, 2014 renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institution. There are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the complainant’s concerns. It appears the complainant may be a customer of Wild West Domains, a reseller of GoDaddy services. GoDaddy and Wild West Domains are separate entities and have separate Revdex.com profiles. The complainant will...
need to file a complaint with the Revdex.com under the Wild West Domains profile.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Online Store/Quick Shopping Cart Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 10, 2013 the complainant purchased a domain name registration for two-year term via an online transaction. This is for the period ending July 10, 2015. During the same transaction, the complainant also purchased several other services for a one-year term. This is for the period ending July 10, 2014. On May 11, 2014 GoDaddy began sending renewal notifications to the complainant to inform them of products set to expire on July 10, 2014. On June 10 and July 10, 2014, per the complainant's account preferences, GoDaddy was instructed to automatically renew their expiring services and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment.On July 11, 2014 the complainant contacted our customer care teams and disabled the automatic renewal preference associated with their products, instructing GoDaddy not to renew their expiring services. At that point, the complainant would be required to manually renew any services they chose to keep. Except for the domain name registration; service period ending July 10, 2015, all products were canceled from the account on August 12, 2014 due to non-payment.On July 10, 2015 the complainant's domain name registration expired. Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain name registration and honored its agreements in good faith. GoDaddy sent email notices prior to the expiration of the service on:• May 11, 2015 • June 11, 2015• June 12, 2015• June 26, 2015• July 6, 2015These notices indicated the domain name registration would not be renewed upon expiration unless action was taken. On July 17, 2015 the complainant contacted our Customer Care team to request a cancellation of their domain name and also requested no further renewal attempts made within the account.The complainant has now requested to be reimbursed for bank charges they believe to be associated with renewal attempts for their domain name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant's account preference update on July 11, 2014, GoDaddy did not attempt to renew the products and services in question upon their expiration. GoDaddy is responsible for any fees the complainant may have incurred with their financial institution.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy – https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260
Part of my complaint has been taken care of so far which is the lift of the privacy on my domain name. I have started the transfer proceedings and will find out in 5 days if it goes through or whether it will be rejected or not. I was notified the very same day as my Revdex.com complaint. Its a shame it takes this to get action. Now I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button off. Today, I received a notice that the certified domain payment is due. Once I am refunded my $52, I will agree to a positive resolution and close this out. I just want out and with my money.
Thank you for the opportunity to address the complainant’s concerns. The complainant appears to be indicating they are receiving unwanted email, or SPAM, from a domain hosted and registered at GoDaddy. GoDaddy does not aid in the creation of unwanted email or spam, and takes prevention of it...
very seriously.If the complainant believes a GoDaddy customer is using our services in violation of our Terms of Service, we ask that more information be provided at the following URL: https://supportcenter.godaddy.com/AbuseReportTo report spam believed to be coming from our customers, the complainant will need to submit a copy of the email(s) with headers. Our teams will properly investigate the issue once provided more information. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The last online transaction made with Go Daddy was on July 7, 2014 (Receipt #[redacted]) for an additional three years use of the Website Builder which for designing personal websites, one of which I already had with them until December 27, 2014 when the domain's five year period was completed. Early in November that same year I opened my Go Daddy account to check on the cost of renewing the domain, then after doing so I decided to open the Website Builder to do some editing of my site, but then suddenly the Go Daddy site closed. I tried opening everything up two more times but same thing happened and so I suspected I was not being allowed to edit my site until I paid for their additional services, but I contacted customer service and I was told that something must be wrong computer I was using and the person I spoke with suggestively asked me if I would purchase anything else from Go Daddy. Not being satisfied I then went ahead and made a complaint about them at a website called consumeraffairs.com where there are many other dissatisfied Go Daddy customers. The site has since posted my complaint on November 23, 2014.
I do not agree with the company (GoDaddy), and I am sadly not surprised at their response. GoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethical. It has always been said that it is easier to keep a current customer than obtain a new one. I am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor service. Terms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreated. I'm not sure how these people sleep at night. They must be monsters. Overall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpful. This seems to be the norm at GoDaddy and its culture. I WILL transfer all my domains to its competitor and move forward. I guess this is why BlueHost and others have been highly recommended for years by top companies, including Word Press. This company should be embarrassed by the way it treats customers. It is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tactics. Unfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lions. Please file this as unsatisfied and unresolved. I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotion. This company should stop using misleading pitches and own what they do. Thank you.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Professional Design Services AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2015, the complainant purchased GoDaddy’s Website Design Service for a one-year term with assistance from GoDaddy’s customer care center. This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built. Subsequent updates to completed sites can be made by the Professional Web Design team utilizing time allotted to each customer as part of the site purchase.A reminder email was sent by our Professional Design Team on November 12, 2015 requesting content for the site build. The complainant did not fully submit all of the requested information until November 25, 2015. Additionally, the complainant contacted the Professional Web Design team on December 2, 2015 to add an additional page request to their site build. The complainant was notified on December 9, 2015 that the site build was complete. Since this date, the complainant has called the Professional Web Design team and GoDaddy’s customer care agents to voice their displeasure with the site design. The complainant has also accessed the site builder and made updates to the site, causing portions of the site to display incorrectly. The Professional Web Design team restored a previous backup of the site on December 14, 2015 at the complainant’s request.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. If the complainant wishes to have the Professional Web Design team correct concerns the complainant may have with the site, this will need to be done utilizing allotted update time. The complainant may submit a list of updates they wish to have completed to our design team. This can be completed by submitting the list via the Design Manager of their Website Builder, or calling our Professional Web Design team to open an update. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant
Thank you for bringing our customer's additional comments to our attention.
Our customer may view their usage from within their hosting control panel. Usage data displays on the home screen.Regarding our customer’s claim that inode limits are not mentioned in the agreements they accepted, they may wish to view Section 5 of the Hosting agreement, which specifically states:(https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA)“5. PROVISIONS SPECIFIC TO WEB AND WORDPRESS HOSTING Storage and Plan Limits. All Web Hosting and WordPress Hosting plans, including the unlimited plans, are subject to a limit of no more than 250,000 inodes per account for Linux® hosting accounts or 500,000 files and folders per account for Windows® hosting accounts. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All Linux hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.”To provide clarity, (the customer is using Linux) our original response stated that our customer exceeded their file limit due to undeliverable email that was being sent from their website. It seems they understood this to mean that a single email caused the issue they are facing. While this is possible, our research indicates that numerous emails sent from their website created this issue.
Should our customer wish to verify the existence of the bounceback emails, they are available for download from their server.
Though our customer is not actively using the email service that is included with their hosting, their website appears to be using a default email account that was created when the hosting service was setup. Any bounceback email associated with this email account is stored on the hosting server and is counted towards their inode limit.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Since our original response on November 24, 2014, our customer has not contacted our support staff for assistance in locating these files. Our offer to help still stands but we need our customer’s cooperation. We encourage them to remove these files as doing so would eliminate the usage issue they are experiencing. We also recommend a review of their hosted content, as well as their hosting settings, in an effort to avoid a recurrence of this issue.
Education:
Working with cPanel's Logs/Metricshttps://support.godaddy.com/help/article/8870
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I had asked for my purchase to be cancelled, so that I could then purchase the service with the coupon (all this transpired within 30 minutes from when I made the original purchase). I, too, was following normal and customary business practices. And Godaddy said that it would be a renewal. If I "return" a purchase and buy it again within a matter of minutes, that is not a renewal. All other businesses pursue a customer focus approach, and I have historically received very good customer service from Godaddy, Don't know why they would allow me to purchase additional Godaddy services using this coupon (so - it must be valid), but would not honor my having made a human error - that I caught within minutes of my having made a verbal purchase (I have, in the past, made online purchases and used coupons, when I can. I had the technician on the line when making this verbal purchase). Would appreciate Godaddy reconsidering my request. Thank you.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 22, 2014, our customer purchased an email plan for a 3-year term....
The email plan included a Personal Calendar and Mini Online Storage at no cost for the initial purchase term.On February 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent a renewal notice prior to the expiration on February 12, 2017. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly informed the services in question, including the Personal Calendar, are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Our customer currently utilizes a reseller plan, which allow customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.The concerns our customer has outlined are regarding...
a hosting account purchased in a customer account of their reseller plan. On May 10, 2017, our customer was notified by GoDaddy’s Trademark & Copyright Department that we had received a trademark complaint regarding the content on the hosting account in question. This notification outlined that the hosting could be suspended if timely action was not taken. Our customer did not take timely action or follow up on the notice sent. On May 15, 2017, the hosting account was suspended in accordance with GoDaddy's agreements and policies, which the customer agreed to at the time of purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Back in Aug when I originally purchased the domains, I was under the assumption it was a trial at a discounted rate. I did not check off anything giving GoDaddy permission to automatically charge my account to renew. I read all attachments at that time and do recall much of your web site was confusing. As for a reminder, yes I received one but, it DID NOT note my acct. would be automatically renewed. It just noted that my time was running out if I wanted to renew, I didn't, so I ignored it. I believe your company relies on customers like myself who are not computer savvy and therefore, take advantage. You are not a customer friendly company, your associates where not pleasant nor helpful when I called for help and after reading other complaints on the Revdex.com I'm not the only one. Companies who do care about their customers would make exceptions when a customer like myself comes a long. I obviously did not use the domain, couldn't even figure out how to and obviously missed something regarding auto pay, if I had seen that I would never have signed on. Very disappointed in how I am being handled.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy account. Per our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Hello,Thanks for reaching out to me and allowing me to resubmit my statement, my submission was sent in error originally. I reject the business response. As a previous customer of GoDaddy I was guided into making several changes after asking questions. GoDaddy and Web.com they have some sort of policy where you text or call them on the phone and they assist you in making changes to your account whether or not you understand the benefits of the purchases. They are in the customer service sector and their job is to get you to spend money and offer you more products regardless if you need the services or purchases at that moment. I am requesting a refund on my remaining balance for the months that I did and do not wish to use. As I was on phone and being coach along no I did not realize the expiration date to my funds in which if I felt as if my goal was not working out I would have cancelled within the given time frame. Potential customers be aware when doing business over the phone there are so many things being said and as I did had so many things going through my mind that the refund policies get lost in your transactions. I do not like how I was treated after requesting to end this business relationship and as any unhappy customer would no longer wish to remain in business or associated with the brand GoDaddy. As the website did work in good faith I do not wish to carry on.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Notices were sent to our customer at the email address on file informing them their hosting plan was at risk of cancellation due to failed billing. These notices were sent on 12/30/2017, 1/6/2018 and 1/19/2017. Our customer first contacted GoDaddy’s Customer Care Center on 2/1/2018 and was properly advised regarding the fee associated with our attempting a restoration of their website. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and complete the work to restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.Our customer may utilize their own backups of their content; if they do not have this, they can either pay the previously offered reduced restore fee to have their content restored, work with their web-developer to obtain the content, or our customer may want to visit archival sites such as http://archive.org for any available content.If our customer wishes to move ahead with our attempting a restore of their site we encourage them to contact our Customer Care Center and do so as soon as they are able. Our ability to restore site content is limited in terms of the window of time in which data may still be available.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 27, 2012, our customer purchased several services including a domain name for a one-year term. This is for the service period ending November 27, 2013.On November 27, 2013 our customer manually renewed their domain name registration for another one-year term via an online transaction and also added our Protected Registration service to the domain. This is for the service period ending November 27, 2014.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.Our office has attempted to connect with our customer to discuss their concerns and have been unsuccessful. Our customer has completed the process of removing the Protected Registration service from their domain name. They may now cancel the domain name registration from within their account. Education:The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling an unwanted product:Managing Renewals for Products and Services -[redacted]Canceling Products -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2011, our customer purchased the domain name in question with...
Certified Domain and Private Registration Services for a one-year term via online transaction. The domain name was manually renewed by our customer for two-year terms at varying times since. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer. As such, when the domain name came due for renewal on February 18, 2017, the renewal failed. GoDaddy sent ten email reminder notifications to our customer between November 19, 2016 and March 1, 2017, pertaining to the renewal of the domain name in question. These notifications informed our customer of the manual renewal requirement. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On April 12, 2017, our office provided our customer with a courtesy redemption fee reduction and renewed the domain name in question. Our customer was shown how to manage the billing settings and all items are now set to automatically renew. Account management is solely a customer responsibility. We encourage our customer to review and manage their account settings to prevent further unwanted interruptions in service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon creating a...
customer account with GoDaddy:• Universal Terms of Service AgreementThe latest version of these agreements can be found at: [redacted]GoDaddy takes the prevention of unwanted email and spam very seriously, and does not tolerate the use of its products for the sending of spam. GoDaddy’s Domain Name Abuse Department received reports indicating the domain in question was sending unwanted email to addresses that had not opted in to receive communications from the sender, a violation of GoDaddy’s user agreements that the complainant acknowledged and agreed to when they created their customer account. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a service provider, GoDaddy takes any reports of abuse seriously and will investigate and take appropriate action when instances are brought to our attention. Our Domain Name Abuse Department has corresponded with the complainant per our standard protocols, and provided the complainant with options to move forward.We encourage the complainant to continue to work with our Domain Name Abuse Department to resolve these concerns.EDUCATION: If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge that it be reported it to us at our Abuse Report Center, which can be reached through the following link: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. Without being...
able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint #[redacted] which our office responded to on December 5, 2014. The last renewal transaction within that GoDaddy account was processed on December 2, 2014. There have been no payments made by the complainant within the account since that date. Furthermore, since our response to consumer complaint #[redacted] our records show no attempt made by by the complainant to cancel the services in question. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, 2014 renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institution. There are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the complainant’s concerns. It appears the complainant may be a customer of Wild West Domains, a reseller of GoDaddy services. GoDaddy and Wild West Domains are separate entities and have separate Revdex.com profiles. The complainant will...
need to file a complaint with the Revdex.com under the Wild West Domains profile.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Online Store/Quick Shopping Cart Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 10, 2013 the complainant purchased a domain name registration for two-year term via an online transaction. This is for the period ending July 10, 2015. During the same transaction, the complainant also purchased several other services for a one-year term. This is for the period ending July 10, 2014. On May 11, 2014 GoDaddy began sending renewal notifications to the complainant to inform them of products set to expire on July 10, 2014. On June 10 and July 10, 2014, per the complainant's account preferences, GoDaddy was instructed to automatically renew their expiring services and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment.On July 11, 2014 the complainant contacted our customer care teams and disabled the automatic renewal preference associated with their products, instructing GoDaddy not to renew their expiring services. At that point, the complainant would be required to manually renew any services they chose to keep. Except for the domain name registration; service period ending July 10, 2015, all products were canceled from the account on August 12, 2014 due to non-payment.On July 10, 2015 the complainant's domain name registration expired. Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain name registration and honored its agreements in good faith. GoDaddy sent email notices prior to the expiration of the service on:• May 11, 2015 • June 11, 2015• June 12, 2015• June 26, 2015• July 6, 2015These notices indicated the domain name registration would not be renewed upon expiration unless action was taken. On July 17, 2015 the complainant contacted our Customer Care team to request a cancellation of their domain name and also requested no further renewal attempts made within the account.The complainant has now requested to be reimbursed for bank charges they believe to be associated with renewal attempts for their domain name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant's account preference update on July 11, 2014, GoDaddy did not attempt to renew the products and services in question upon their expiration. GoDaddy is responsible for any fees the complainant may have incurred with their financial institution.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy – https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260
Part of my complaint has been taken care of so far which is the lift of the privacy on my domain name. I have started the transfer proceedings and will find out in 5 days if it goes through or whether it will be rejected or not. I was notified the very same day as my Revdex.com complaint. Its a shame it takes this to get action. Now I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button off. Today, I received a notice that the certified domain payment is due. Once I am refunded my $52, I will agree to a positive resolution and close this out. I just want out and with my money.
Thank you for the opportunity to address the complainant’s concerns. The complainant appears to be indicating they are receiving unwanted email, or SPAM, from a domain hosted and registered at GoDaddy. GoDaddy does not aid in the creation of unwanted email or spam, and takes prevention of it...
very seriously.If the complainant believes a GoDaddy customer is using our services in violation of our Terms of Service, we ask that more information be provided at the following URL: https://supportcenter.godaddy.com/AbuseReportTo report spam believed to be coming from our customers, the complainant will need to submit a copy of the email(s) with headers. Our teams will properly investigate the issue once provided more information. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The last online transaction made with Go Daddy was on July 7, 2014 (Receipt #[redacted]) for an additional three years use of the Website Builder which for designing personal websites, one of which I already had with them until December 27, 2014 when the domain's five year period was completed. Early in November that same year I opened my Go Daddy account to check on the cost of renewing the domain, then after doing so I decided to open the Website Builder to do some editing of my site, but then suddenly the Go Daddy site closed. I tried opening everything up two more times but same thing happened and so I suspected I was not being allowed to edit my site until I paid for their additional services, but I contacted customer service and I was told that something must be wrong computer I was using and the person I spoke with suggestively asked me if I would purchase anything else from Go Daddy. Not being satisfied I then went ahead and made a complaint about them at a website called consumeraffairs.com where there are many other dissatisfied Go Daddy customers. The site has since posted my complaint on November 23, 2014.
I do not agree with the company (GoDaddy), and I am sadly not surprised at their response. GoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethical. It has always been said that it is easier to keep a current customer than obtain a new one. I am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor service. Terms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreated. I'm not sure how these people sleep at night. They must be monsters. Overall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpful. This seems to be the norm at GoDaddy and its culture. I WILL transfer all my domains to its competitor and move forward. I guess this is why BlueHost and others have been highly recommended for years by top companies, including Word Press. This company should be embarrassed by the way it treats customers. It is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tactics. Unfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lions. Please file this as unsatisfied and unresolved. I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotion. This company should stop using misleading pitches and own what they do. Thank you.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Professional Design Services AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2015, the complainant purchased GoDaddy’s Website Design Service for a one-year term with assistance from GoDaddy’s customer care center. This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built. Subsequent updates to completed sites can be made by the Professional Web Design team utilizing time allotted to each customer as part of the site purchase.A reminder email was sent by our Professional Design Team on November 12, 2015 requesting content for the site build. The complainant did not fully submit all of the requested information until November 25, 2015. Additionally, the complainant contacted the Professional Web Design team on December 2, 2015 to add an additional page request to their site build. The complainant was notified on December 9, 2015 that the site build was complete. Since this date, the complainant has called the Professional Web Design team and GoDaddy’s customer care agents to voice their displeasure with the site design. The complainant has also accessed the site builder and made updates to the site, causing portions of the site to display incorrectly. The Professional Web Design team restored a previous backup of the site on December 14, 2015 at the complainant’s request.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. If the complainant wishes to have the Professional Web Design team correct concerns the complainant may have with the site, this will need to be done utilizing allotted update time. The complainant may submit a list of updates they wish to have completed to our design team. This can be completed by submitting the list via the Design Manager of their Website Builder, or calling our Professional Web Design team to open an update. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Dear Dispute Resolution Consultant
Thank you for bringing our customer's additional comments to our attention.
Our customer may view their usage from within their hosting control panel. Usage data displays on the home screen.Regarding our customer’s claim that inode limits are not mentioned in the agreements they accepted, they may wish to view Section 5 of the Hosting agreement, which specifically states:(https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA)“5. PROVISIONS SPECIFIC TO WEB AND WORDPRESS HOSTING Storage and Plan Limits. All Web Hosting and WordPress Hosting plans, including the unlimited plans, are subject to a limit of no more than 250,000 inodes per account for Linux® hosting accounts or 500,000 files and folders per account for Windows® hosting accounts. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All Linux hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.”To provide clarity, (the customer is using Linux) our original response stated that our customer exceeded their file limit due to undeliverable email that was being sent from their website. It seems they understood this to mean that a single email caused the issue they are facing. While this is possible, our research indicates that numerous emails sent from their website created this issue.
Should our customer wish to verify the existence of the bounceback emails, they are available for download from their server.
Though our customer is not actively using the email service that is included with their hosting, their website appears to be using a default email account that was created when the hosting service was setup. Any bounceback email associated with this email account is stored on the hosting server and is counted towards their inode limit.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Since our original response on November 24, 2014, our customer has not contacted our support staff for assistance in locating these files. Our offer to help still stands but we need our customer’s cooperation. We encourage them to remove these files as doing so would eliminate the usage issue they are experiencing. We also recommend a review of their hosted content, as well as their hosting settings, in an effort to avoid a recurrence of this issue.
Education:
Working with cPanel's Logs/Metricshttps://support.godaddy.com/help/article/8870
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards
[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
I had asked for my purchase to be cancelled, so that I could then purchase the service with the coupon (all this transpired within 30 minutes from when I made the original purchase). I, too, was following normal and customary business practices. And Godaddy said that it would be a renewal. If I "return" a purchase and buy it again within a matter of minutes, that is not a renewal. All other businesses pursue a customer focus approach, and I have historically received very good customer service from Godaddy, Don't know why they would allow me to purchase additional Godaddy services using this coupon (so - it must be valid), but would not honor my having made a human error - that I caught within minutes of my having made a verbal purchase (I have, in the past, made online purchases and used coupons, when I can. I had the technician on the line when making this verbal purchase). Would appreciate Godaddy reconsidering my request. Thank you.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 22, 2014, our customer purchased an email plan for a 3-year term....
The email plan included a Personal Calendar and Mini Online Storage at no cost for the initial purchase term.On February 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent a renewal notice prior to the expiration on February 12, 2017. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly informed the services in question, including the Personal Calendar, are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Our customer currently utilizes a reseller plan, which allow customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.The concerns our customer has outlined are regarding...
a hosting account purchased in a customer account of their reseller plan. On May 10, 2017, our customer was notified by GoDaddy’s Trademark & Copyright Department that we had received a trademark complaint regarding the content on the hosting account in question. This notification outlined that the hosting could be suspended if timely action was not taken. Our customer did not take timely action or follow up on the notice sent. On May 15, 2017, the hosting account was suspended in accordance with GoDaddy's agreements and policies, which the customer agreed to at the time of purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Back in Aug when I originally purchased the domains, I was under the assumption it was a trial at a discounted rate. I did not check off anything giving GoDaddy permission to automatically charge my account to renew. I read all attachments at that time and do recall much of your web site was confusing. As for a reminder, yes I received one but, it DID NOT note my acct. would be automatically renewed. It just noted that my time was running out if I wanted to renew, I didn't, so I ignored it. I believe your company relies on customers like myself who are not computer savvy and therefore, take advantage. You are not a customer friendly company, your associates where not pleasant nor helpful when I called for help and after reading other complaints on the Revdex.com I'm not the only one. Companies who do care about their customers would make exceptions when a customer like myself comes a long. I obviously did not use the domain, couldn't even figure out how to and obviously missed something regarding auto pay, if I had seen that I would never have signed on. Very disappointed in how I am being handled.
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 1, 2015 the complainant contacted our Customer Care Center to request a cash disbursement of In-Store Credit’s within their GoDaddy account. Per our Refund Policy these were processed to the financial institution(s) associated with the original transaction(s). GoDaddy has confirmed the payment to and provided the complainant with the ARN(s) (Acquirer's Reference Number) associated with these transaction(s).GoDaddy considers this to be a dispute between third parties in which we cannot become involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Hello,Thanks for reaching out to me and allowing me to resubmit my statement, my submission was sent in error originally. I reject the business response. As a previous customer of GoDaddy I was guided into making several changes after asking questions. GoDaddy and Web.com they have some sort of policy where you text or call them on the phone and they assist you in making changes to your account whether or not you understand the benefits of the purchases. They are in the customer service sector and their job is to get you to spend money and offer you more products regardless if you need the services or purchases at that moment. I am requesting a refund on my remaining balance for the months that I did and do not wish to use. As I was on phone and being coach along no I did not realize the expiration date to my funds in which if I felt as if my goal was not working out I would have cancelled within the given time frame. Potential customers be aware when doing business over the phone there are so many things being said and as I did had so many things going through my mind that the refund policies get lost in your transactions. I do not like how I was treated after requesting to end this business relationship and as any unhappy customer would no longer wish to remain in business or associated with the brand GoDaddy. As the website did work in good faith I do not wish to carry on.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Notices were sent to our customer at the email address on file informing them their hosting plan was at risk of cancellation due to failed billing. These notices were sent on 12/30/2017, 1/6/2018 and 1/19/2017. Our customer first contacted GoDaddy’s Customer Care Center on 2/1/2018 and was properly advised regarding the fee associated with our attempting a restoration of their website. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and complete the work to restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content. Account management is a customer responsibility.Our customer may utilize their own backups of their content; if they do not have this, they can either pay the previously offered reduced restore fee to have their content restored, work with their web-developer to obtain the content, or our customer may want to visit archival sites such as http://archive.org for any available content.If our customer wishes to move ahead with our attempting a restore of their site we encourage them to contact our Customer Care Center and do so as soon as they are able. Our ability to restore site content is limited in terms of the window of time in which data may still be available.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 27, 2012, our customer purchased several services including a domain name for a one-year term. This is for the service period ending November 27, 2013.On November 27, 2013 our customer manually renewed their domain name registration for another one-year term via an online transaction and also added our Protected Registration service to the domain. This is for the service period ending November 27, 2014.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.Our office has attempted to connect with our customer to discuss their concerns and have been unsuccessful. Our customer has completed the process of removing the Protected Registration service from their domain name. They may now cancel the domain name registration from within their account. Education:The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling an unwanted product:Managing Renewals for Products and Services -[redacted]Canceling Products -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2011, our customer purchased the domain name in question with...
Certified Domain and Private Registration Services for a one-year term via online transaction. The domain name was manually renewed by our customer for two-year terms at varying times since. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer. As such, when the domain name came due for renewal on February 18, 2017, the renewal failed. GoDaddy sent ten email reminder notifications to our customer between November 19, 2016 and March 1, 2017, pertaining to the renewal of the domain name in question. These notifications informed our customer of the manual renewal requirement. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On April 12, 2017, our office provided our customer with a courtesy redemption fee reduction and renewed the domain name in question. Our customer was shown how to manage the billing settings and all items are now set to automatically renew. Account management is solely a customer responsibility. We encourage our customer to review and manage their account settings to prevent further unwanted interruptions in service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy