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Creative Smiles Dental Reviews (2759)

wwill I did receive several calls from Arizona but u guys never left a message . call again!

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Online Store/Quick Shopping Cart Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 10, 2013 the complainant purchased a domain name registration for two-year term via an online transaction.  This is for the period ending July 10, 2015.  During the same transaction, the complainant also purchased several other services for a one-year term.  This is for the period ending July 10, 2014.  On May 11, 2014 GoDaddy began sending renewal notifications to the complainant to inform them of products set to expire on July 10, 2014. On June 10 and July 10, 2014, per the complainant's account preferences, GoDaddy was instructed to automatically renew their expiring services and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment.On July 11, 2014 the complainant contacted our customer care teams and disabled the automatic renewal preference associated with their products, instructing GoDaddy not to renew their expiring services.  At that point, the complainant would be required to manually renew any services they chose to keep.  Except for the domain name registration; service period ending July 10, 2015, all products were canceled from the account on August 12, 2014 due to non-payment.On July 10, 2015 the complainant's domain name registration expired.  Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain name registration and honored its agreements in good faith.  GoDaddy sent email notices prior to the expiration of the service on:• May 11, 2015 • June 11, 2015• June 12, 2015• June 26, 2015• July 6, 2015These notices indicated the domain name registration would not be renewed upon expiration unless action was taken. On July 17, 2015 the complainant contacted our Customer Care team to request a cancellation of their domain name and also requested no further renewal attempts made within the account.The complainant has now requested to be reimbursed for bank charges they believe to be associated with renewal attempts for their domain name.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant's account preference update on July 11, 2014, GoDaddy did not attempt to renew the products and services in question upon their expiration.  GoDaddy is responsible for any fees the complainant may have incurred with their financial institution.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and... Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy – https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the complainant’s concerns. The complainant appears to be indicating they are receiving unwanted email, or SPAM, from a domain hosted and registered at GoDaddy.  GoDaddy does not aid in the creation of unwanted email or spam, and takes prevention of it...

very seriously.If the complainant believes a GoDaddy customer is using our services in violation of our Terms of Service, we ask that more information be provided at the following URL: https://supportcenter.godaddy.com/AbuseReportTo report spam believed to be coming from our customers, the complainant will need to submit a copy of the email(s) with headers. Our teams will properly investigate the issue once provided more information.  Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 22, 2014, our customer purchased an email plan for a 3-year term....

The email plan included a Personal Calendar and Mini Online Storage at no cost for the initial purchase term.On February 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences. GoDaddy also sent a renewal notice prior to the expiration on February 12, 2017. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly informed the services in question, including the Personal Calendar, are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed the details that has been provided and would like to present the following.Contrary to the complainant’s statement the domain name in question...

is not and has never been registered through GoDaddy. Current Whois records indicate the domain name is currently registered through F[redacted]. Their website can be found at: http://[redacted]/Should the complainant wish to discuss the ownership of the domain name we suggest they contact the current registrant. Registrant contact info can be found through the Whois Database. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon creating a...

customer account with GoDaddy:•    Universal Terms of Service AgreementThe latest version of these agreements can be found at: [redacted]GoDaddy takes the prevention of unwanted email and spam very seriously, and does not tolerate the use of its products for the sending of spam.  GoDaddy’s Domain Name Abuse Department received reports indicating the domain in question was sending unwanted email to addresses that had not opted in to receive communications from the sender, a violation of GoDaddy’s user agreements that the complainant acknowledged and agreed to when they created their customer account.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a service provider, GoDaddy takes any reports of abuse seriously and will investigate and take appropriate action when instances are brought to our attention.  Our Domain Name Abuse Department has corresponded with the complainant per our standard protocols, and provided the complainant with options to move forward.We encourage the complainant to continue to work with our Domain Name Abuse Department to resolve these concerns.EDUCATION:  If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge that it be reported it to us at our Abuse Report Center, which can be reached through the following link: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]

Thank you for the opportunity to address the additional concerns presented by our customer. As previously stated, due to an error, our customer was overpaid by GoDaddy in the amount of $424.00 USD in conjunction with the two domain names sold via GoDaddy Auctions. As part of the Auctions Membership Agreement our customer acknowledged and agreed to, our customers who utilize GoDaddy Auctions to sell domain names authorize GoDaddy to post credits or debits to the Deposit account in question to reverse erroneous payments.  GoDaddy has not automatically debited our customer’s Deposit account as a courtesy.Again, to return the excess funds paid to them, our customer may process the $424.00 USD Miscellaneous Charge transaction currently within their shopping cart.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response.  All of GoDaddy’s hosting products are able to offer HTTPS/SSL connectivity, however some do not support use of third-party SSL certificates. Our customers can locate information on utilizing third-party SSLs in our help articles at any time, including which platforms support third-party SSLs: https://www.godaddy.com/help/does-godaddy-support-third-party-ssls-on-its-produc... GoDaddy’s offer stands to credit a new cPanel plan with a period equal to the unused months on Managed WordPress, if our customer purchased a new cPanel plan and migrates their files.  In addition, they would need to cancel the Managed WordPress account.  GoDaddy is unable to provide a partial refund for the Managed WordPress hosting our customer has requested.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Our customer currently utilizes a reseller plan, which allow customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.The concerns our customer has outlined are regarding...

a hosting account purchased in a customer account of their reseller plan. On May 10, 2017, our customer was notified by GoDaddy’s Trademark & Copyright Department that we had received a trademark complaint regarding the content on the hosting account in question.  This notification outlined that the hosting could be suspended if timely action was not taken. Our customer did not take timely action or follow up on the notice sent.  On May 15, 2017, the hosting account was suspended in accordance with GoDaddy's agreements and policies, which the customer agreed to at the time of purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer has since worked with our Trademark & Copyright Department and was able to resolve their trademark issue.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 2, 2017, our customer purchased a Deluxe Linux hosting plan for a...

one month term through the GoDaddy website.  On February 4, 2017, they contacted our customer care center to cancel and receive a refund for this hosting plan. Later that same day, they purchased the same hosting plan for another one month term through the GoDaddy website to make use of promotional pricing for new hosting accounts. Our customer has now requested that we restore the content from their cancelled hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy relies on our customers to maintain independent data backups.  If our customer has uploaded their own site backups, they are responsible for the proper configuration of these files for their website, as their request is outside of our agreed Statement of Support: https://www.godaddy.com/agreements/showdoc.aspx?pageid=20240GoDaddy’s support teams have provided timely and proper information to our customer regarding our products and services.  Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

The auto renewal amount was more than 5 times the approved amount of the previous amount. I am not asking for the used portion, I am only asking refund of the remaining duration which I believe is a reasonable ask from my end. there are 2 more years left on the contract. I see there are terms in the contract. I am only an individual and not a company with attorneys or legal professional review every aspect of the contract. I have been a customer of GoDaddy for more than six years now and had assumed all renewals are in similar price range. never assumed this was such a high amount. I know I realized I was over charged very late which is why I am not asking for first year but for the reminder of the term

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The last online transaction made with Go Daddy was on July 7, 2014 (Receipt #[redacted]) for an additional three years use of the Website Builder which for designing personal websites, one of which I already had with them until December 27, 2014 when the domain's five year period was completed. Early in November that same year I opened my Go Daddy account to check on the cost of renewing the domain, then after doing so I decided to open the Website Builder to do some editing of my site, but then suddenly the Go Daddy site closed. I tried opening everything up two more times but same thing happened and so I suspected I was not being allowed to edit my site until I paid for their additional services, but I contacted customer service and I was told that something must be wrong computer I was using and the person I spoke with suggestively asked me if I would purchase anything else from Go Daddy. Not being satisfied I then went ahead and made a complaint about them at a website called consumeraffairs.com where there are many other dissatisfied Go Daddy customers. The site has since posted my complaint on November 23, 2014.

Thank you for the opportunity to address the complainant’s concerns. GoDaddy has created a Get Found listing page for every business we discover when crawling the Web in search of local businesses, as well as for every Get Found customer. To claim and update the page, the purchase of GoDaddy's...

Get Found service is required.GoDaddy does provide the ability to deactivate these Get Found pages, as discussed in our article located at https://www.godaddy.com/help/claiming-or-removing-a-get-found-page-about-your-bu...  RESOLUTION:Our office has connected with the complainant to address and resolve their concerns to their satisfaction. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:•    Universal Terms of Service Agreement•    Professional Design Services AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2015, the complainant purchased GoDaddy’s Website Design Service for a one-year term with assistance from GoDaddy’s customer care center.  This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site.  Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.  Subsequent updates to completed sites can be made by the Professional Web Design team utilizing time allotted to each customer as part of the site purchase.A reminder email was sent by our Professional Design Team on November 12, 2015 requesting content for the site build.  The complainant did not fully submit all of the requested information until November 25, 2015.  Additionally, the complainant contacted the Professional Web Design team on December 2, 2015 to add an additional page request to their site build.  The complainant was notified on December 9, 2015 that the site build was complete.  Since this date, the complainant has called the Professional Web Design team and GoDaddy’s customer care agents to voice their displeasure with the site design.  The complainant has also accessed the site builder and made updates to the site, causing portions of the site to display incorrectly. The Professional Web Design team restored a previous backup of the site on December 14, 2015 at the complainant’s request.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  If the complainant wishes to have the Professional Web Design team correct concerns the complainant may have with the site, this will need to be done utilizing allotted update time.  The complainant may submit a list of updates they wish to have completed to our design team.  This can be completed by submitting the list via the Design Manager of their Website Builder, or calling our Professional Web Design team to open an update. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 6, 2016...

our customer contacted GoDaddy’s customer care team via chat interface, stating their website was intermittently unavailable. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer. After this was resolved, our customer’s website continued to experience resource performance issues which was determined to be caused by their website content over-utilizing the shared hosting server.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.At this time, our customer has not contacted GoDaddy’s customer care teams with any further issues. As a goodwill gesture we have added a one-month renewal to their hosting plan at no cost. Should our customer have any further issues they may contact GoDaddy’s 24/7 customer care teams at 480-505-8877 or via chat support.godaddy.com. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 13, 2015, our customer registered the domain in question for a 1-year...

term, period ending March 13, 2016.On March 14, 2016, per our customer's account preferences, GoDaddy was instructed to renew the domain for a 1-year term and did so in a good faith effort to honor its agreements.GoDaddy sent notices on:February 12, 2016February 27, 2016March 8, 2016These notices informed our customer their domain would be renewed in accordance with their account settings unless action was taken. Account management is a customer responsibility.On March 21, 2016, our customer contacted our Customer Care team with concerns regarding the renewal transaction and was properly informed of the events that occurred.On March 22, 2016, GoDaddy was notified by our customer’s financial institution a chargeback was processed against the renewal in question, removing the domain from the GoDaddy account pending outcome of the dispute. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On July 4, 2016, a refund was provided for the transaction in question. The domain expired March 14, 2017 and is currently in the Registry Redemption period.Our customer is currently able to redeem the domain in question within their GoDaddy account with applicable fees.  They may contact our Customer Care team for assistance if necessary.Our customer may also attempt to register the domain once it has completed its life-cycle, discussed at https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700.Thank you again for the opportunity to address the concerns presented.Regards,Gary H[redacted]Office of the CEO - GoDaddy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The GoDaddy rep failed to tell me about the unrealistic charges. When I challenged the charge they claimed that an e-mail was sent to me regarding the charges and that I would have five (5) days to cancel. I did not receive acknowledgment and would have definitely cancelled. I clearly asked the rep at the time he was persuading me to consolidate, and he assured me  that the only thing that would happen is that I would be paying for all my domains at one time and that they would be prorated. The amount was ridiculously high and I would never have agreed to it. When they cut off my website and no one could go to same, I had no choice except to agree to pay. It's like holding a gun to my head. This company, or some of its' reps, must be on commission and what this one did was unscrupulous and wrong.
Regards,
[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the complainant’s additional concerns.  We have reviewed this matter and would like to present the following. The complainant was provided with a one year term of Online Bookkeeping during a separate transaction on January 15, 2015 at no cost to them. They may reference their online order history to see this reflected.  The transaction for a refund they have cited was for a one month term of Online Bookkeeping. That refund was processed to Certegy, GoDaddy's third party check processing company. In a transaction such as this, GoDaddy will supply the funds to Certegy who will in turn forward the funds directly to the customer. Should the complainant need to contact Certegy directly, we have provided their contact information below for their convenience: [redacted]U.S. and Canada Customer Care###-###-####[redacted]Accessing Your Order History[redacted] ?Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 4, 2017, our customer purchased GoDaddy’s GoCentral Personal plan for a...

1-year term via online transaction. This purchase included a domain name registration and Starter Email plan at no cost for 1-year. GoCentral, formerly Website Builder, is a proprietary, do-it-yourself, template based product to construct a website. Since the purchase, our customer has contacted our Customer Care team multiple times, requesting the use of more choices of themes than the service provides. The service is functioning as intended. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception and gesture of goodwill, our customer was offered an older version of GoDaddy’s Website Builder at no cost for a 3-month term. Our customer would be responsible for any subsequent renewals and associated fees, should they desire to continue utilizing the service.The version offered to our customer is not available via GoDaddy’s website. Furthermore, it was not offered as compensation; rather, offered as a courtesy so our customer may determine if the plan will accommodate their needs. Should our customer wish to accept this offer, they may notify our office at [email protected] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. Notices were sent to our customer at the email address on file informing them their hosting plan was at risk of cancellation due to failed billing. These notices were sent on 12/30/2017, 1/6/2018 and 1/19/2017. Our customer first contacted GoDaddy’s Customer Care Center on 2/1/2018 and was properly advised regarding the fee associated with our attempting a restoration of their website.  The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored and complete the work to restore it if available. Our customer is under no obligation to pay the restore fee, provided they have their own independent backups of their content.  Account management is a customer responsibility.Our customer may utilize their own backups of their content; if they do not have this, they can either pay the previously offered reduced restore fee to have their content restored, work with their web-developer to obtain the content, or our customer may want to visit archival sites such as http://archive.org for any available content.If our customer wishes to move ahead with our attempting a restore of their site we encourage them to contact our Customer Care Center and do so as soon as they are able.  Our ability to restore site content is limited in terms of the window of time in which data may still be available.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

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