The concern is the 1st server 8gb, which we were charged incorrect for - we were charged $139.99, when that item was never renewed!!! It was a NEW SERVER product! We should have been charged the promo price at that time when we signed up, which is the same as now at $31.99.We pre-paid for the 1st server and should have got charged the same as the new server at 31.99 as that was the promo then as well. We have been charged incorrectly and were charged $139.99. **
The system I use is a Mackintosh running OS EL Capitan. There is no support in the new operating systems for POP or POP3 because they are considered obsolete. You mentioned an email sent to me that I haven't received. Please send it again. I'd love to read it.As for upgrading to IMAp under a new plan you charge $93 per year. I will not upgrade to that price since most services providers offer IMAP at no extra charge.I have had my domain and email with your company for 6 years. The first 5 under my administrator account and lately under my own account to which I signed assuming this kind of practices would not happen (upgrade or else...)As for the terms and conditions. they have never been shown or clearly indicated to me in your website other that agreeing to them, or with a written contract where all the hidden conditions could be checked. I have agreed to your terms in good faith without having seeing them.I bought Website builder, a system that cannot be exported; where is that explained in you promotional materials?I bought SEO Search Engine Optimization within my account ($45 a year) This SEO did not work and ruined part of the Website Builder set up of my site in which I spent many hours of work and I had to redo. When I called about his problem I've been informed that "Ah, you have to upgrade to Website Builder Plus for this to work" I asked for a refund and you have graciously removed the service and refunded me.I lately have signed up for two extra years of domain and Website Builder.I will patiently wait for these two years to be over, demanding that the service I bought in good faith will continue to work for my business at no extra or hidden charges.And, I feel you will not do anything to satisfy my complaints or other of your customers (I know for a fact of all the complaints about Goddaddy services), about reduction in functionality. Your business model is obsolete and not transparent. Google and even Comcast offer IMAP and other services at no hidden charges or progressive upgrades. Since this material will be made public I hope it will serve other customers s a warning and to choose carefully which companies to work with.Kindest regards,[redacted] X. [redacted] Architect, NCARB[redacted].com
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Name Transfer Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 16, 2014 the complainant purchased 2 Domain Names and a Business Plus Website Builder plan for one year terms during an online transaction.On March 25, 2015 the complainant contacted our Customer Care Center regarding changes to the functionality of the mobile site for their Website Builder plan.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its release. If the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost. Should the complainant accept this offer they can contact this office directly to request a refund for the time remaining on their current Website Builder plan. Content migration would be a customer responsibility. EDUCATION:The complainant might find the following articles useful in the future. What is Managed WordPress?https://support.godaddy.com/help/article/8926/what-is-managed-wordpres...⇄ Started with WordPresshttps://support.godaddy.com/help/article/5140/getting-started-with-word...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 2, 2015, our customer purchased a domain name for a two-year term via...
online transaction. On September 3, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain in question for an additional two-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration on August 3 and August 28, 2017. These notices informed our customer the expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Furthermore, products purchased in GoDaddy accounts are set to automatic renewal by default, to potentially prevent loss of products or services by customers. This practice is outlined explicitly during the checkout process in the customer’s shopping cart. Our customer contacted GoDaddy’s Customer Care on September 11, 2017 to request a refund, however the domain was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer canceled the domain during the interaction with our Customer Care. If they wish to recover the domain to potentially auction or sell, they can do so, in a timely manner, in their GoDaddy account. Otherwise, if our customer does not wish to recover the domain, they would be able to remove their payment method from their account, as there no longer appears to be any active products.The following help article may be helpful:Delete a payment method:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.1. GoDaddy has entered into no agreements with the complainant....
2. Domain names are sold and often resold (if purchased by other consumers) on a first come first served basis. GoDaddy has no control over the complainant’s income or the actions of any others who may have purchased the domain name in question.3. GoDaddy does not participate in Front Running of domain names.RESOLUTION: We sincerely hope that the complainant can find another domain that is affordable and suitable for their purposes.EDUCATION: The complainant may wish to review the following information:Wikipedia article regarding Domain Name Front Running:[redacted] New Domain Extensions[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
• Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 24, 2014 the complainant purchased GoDaddy’s starter Managed [redacted] shared hosting via an online transaction for a one year term. This product offering included a one-year domain registration. The complainant also opted to purchase Private Registration for this domain.
On October 23, 2014 the complainant contacted GoDaddy’s customer care center to cancel these products and request a refund. As part of the terms of the offer the complainant agreed to, any eligible hosting refunds provided would be less the retail cost of the domain in question, as the domain was outside of refund eligibility time frames. The domain retail cost in this case, exceeded the amount the complainant paid for the entire offer. As a goodwill gesture, the complainant was provided a refund of their Private Registration purchase, a total of $7.99.
Resolution:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As an additional goodwill gesture, we have fully refunded the additional products purchased, an overall total of $20.17. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns will be reviewed in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Education:
Future refunds will be provided in accordance with GoDaddy’s refund policy, included at the URL listed below for the complainant’s convenience:
Refund Policy
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Godaddy auctions clearly at best have a loop hole that allows people that do not own a domain to post a domain for sale. Had I not caught this error earlier they would have paid the theft that posted the domain they did not own. Now let's look at the facts."On July 19, 2014 the complainant listed the specified domain for sale as a Premium Domain Listing with GoDaddy for $2500." - True"On October 23, 2014 the domain was also listed via the [redacted] Domain Marketplace for $449.00. Upon listing the domain on [redacted], an email was sent to the complainant requesting them to authorize their participation in the [redacted] program for their domain listing. The complainant acknowledged the sale of the domain through [redacted] and the following agreement:" - The domain was listed by someone who did not own the domain. The attempted to sale the domain and would have gotten paid had I not caught it early. The email that I was sent was to authorized [redacted] (godaddy owned) to sale my domain. I still have all my emails. In none of these emails does it any say I authorized the sale of my for $449. As a matter of fact when I click the link it took me back to my godaddy control panel where I had the domain listed for $2500. Not on email I reacived even had a link to the post that someone created. How would I even know it was telling me a post was created ? GoDaddy Premium Promotion Agreement - I have read this several times. What paragraph should I be reading ? Is there a paragraph in here that says if someone list you domain for sale we will send you an email that does not tell you it was listed under a different price and if you click that link you are obligated to sell your domain for the price someone who did not own it listed it for? I do not see that paragraph, please point me to it?"The domain name was sold on November 4, 2014 and removed from the complainant’s account per the selling price and terms they had acknowledged.
Regards," - not only was it removed but I did not receive a email saying it was sold because they let someone who did not own the domain purchase it. I'm pretty sure they received the email. The selling price I listed it for was $2500 so this statement is false. Where in the terms again did I agree to let someone who does not own my domain sell it ?"GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service." - FalseI'm trying to resolve this without litigation and contacting my close friend which is a program director at [redacted]. This is not a threat just a guaranteed next step if godaddy does not atleast accept responsibility for what is clearly a terrible loophole in there system that allows people to sell other people domains that do not own them. I still have all my emails and none of them even mention that it was a post created outside of the one I made for $2500. Please reconsider your stance.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged the...
following agreements:
• Universal Terms of Service Agreement
• Website/Web Store Design Agreement
The latest version of this agreement and other legal agreements may be found at: [redacted]
We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify any improvement opportunities that may exist. GoDaddy strives to offer the best service levels in the industry.
On November 27, 2012, our customer purchased Website Design Services from GoDaddy for 1 year. Website Design is a product where GoDaddy builds a website on behalf of the customer using our proprietary software. Hosting service is also provided with every Web Design package. The agreement for this service, which our customer accepted, specifically states:
“Websites and Web Stores designed by us are built on and integrated with our hosting platform, and any attempt to migrate or otherwise transfer any such website or web store to another hosting provider is a violation of this Agreement.”
Upon reviewing their interactions with our support staff, we have no evidence supporting our customer’s claim that they explicitly inquired about the ability to host the website we built for them with another provider. Had they done so, our support staff would have advised them that hosting with another provider would be a violation of the Website/Web Store Design Agreement.
Regarding our customer’s concern that they did not receive 30 days of service for a recent renewal, on November 27, 2014, their Website Design service expired. GoDaddy provided 10 days of service at no cost following expiration. The service was suspended following this 10 day period, as we still had not received payment. On December 9, 2014, our customer renewed their service for 1 month. When payment is made on an expired service, a portion of that payment is used to bring the account current. Renewing an expired product does not reset the service date to the date of payment. In our customer's case, the service period in question started on November 27, 2014. Their payment on December 9 would have paid for the service until December 27, 2014, at which time payment would be due for the next service period. Our research found no evidence that our customer was advised that the 30 days would begin on December 9, 2014.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
It is clear from their complaint that the customer intended to host the sight we designed with another provider. In light of the clarification presented in our response, we understand that our customer may wish to continue hosting the site we designed for them. To that end, we offer an option to downgrade the Web Design service. This option would result in lower fees for the service and our customer would be responsible for all future site edits. Should this option interest our customer, our Web Design support staff can assist them with this change.
Education:
The customer might find the following Website Builder resources from the GoDaddy Training Hub useful.
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On May 20, 2017 our customer purchased a domain name for a 2-year term through the...
GoDaddy website. As part of this transaction, they received a promotional offer of a free month of our GoCentral Business website builder. Our customer next contacted our Customer Care Center to renew their GoCentral plan for an additional month on June 23, 2017. On July 31, 2017 our customer again renewed the GoCentral plan for another 1-month term via the GoDaddy website. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy provides promotional offers for new products and renewals, and it is a standard business practice for companies to offer promotions with conditions while reserving the right to limit such offerings. Furthermore, during their interaction with our Customer Care Center on June 23, 2017, our customer acknowledged their GoCentral plan was renewing on a month-to-month basis. As such, we are unable to fulfill our customer’s request for an In-Store Credit or refund. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As mentioned previously, GoDaddy will not provide a transcript of our correspondence with the registrant of the domain name in question. The complainant may connect directly with the registrant to discuss a possible sale by using any public information available.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO – GoDaddy [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, 2011, our customer purchased...
3 domains, each for a 5-year term, via online transaction. During this transaction, our customer added Protected Registration to the domains. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification.Our customer submitted their request to cancel the Protected Registration service on May 6, 2016. Our Domain Services team provided options to our customer via email to continue with the Protected Registration cancellation process. It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.Our customer can also update any of their contact preferences at any time by utilizing the instructions at the following link: http://support.godaddy.com/help/article/6063.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 27, 2012...
our customer purchased an email plan for a 3-year term. The email plan included a free Personal Calendar and Mini Online Storage for the initial purchase term. On March 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on March 17, 2015. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support team on March 27, 2015 after the transaction and requested the cancellation and refund of the personal calendar service. A refund for the latest calendar service renewal was processed per our customer’s request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the customer’s email and online storage renewal transaction in question is beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s additional concerns.We have contacted the complainant directly and resolved this matter. Kindest regards,John M[redacted]Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. On September 28, 2017, all affected customers were sent an email which explained email messages had been delayed by an upgrade which was made to our email software. Once the issue was addressed, all delayed emails were delivered. No messages were lost during this time. At this time GoDaddy will not be addressing requests for compensation as messages were ultimately delivered. Additionally, the email boxes in question are utilizing free email credits. Remuneration cannot be considered as the services in question were provided at no cost to our customer. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO – GoDaddy
Godaddy you are misinformed. I am a Godaddy customer, I have an active Godaddy account and use other services provided by Godaddy in a personal matter other then business. We HAVE provided the information that Godaddy has requested from us and each time after the complaint has been reviewed we have been told by the Godaddy Copyright department that AND I QUOTE the Godaddy employee "Chris" "The content in question has been removed by the owner of the website. As such, we have closed this claim,Incident ID: [redacted]". We replied to that email to request that ticket NOT BE CLOSED because the content WAS NOT REMOVED. We were told and quoting again by the Godaddy employee "Chris "If you feel that there is still a case of copyright infringement, please submit a new Copyright Complaint in a separate email with updated details. We have opened many reports only to be told by the Copyright department that the content was removed in which it was not. Please see Incident ID: [redacted], Incident ID: [redacted], Incident ID: [redacted], Incident ID: [redacted], Incident ID: [redacted]. We have provided the proper links of the user violating the Godaddy TOS regarding copyright in spefic detail and provided our content that clearly matches so-said content. We have provided the websites and any other specific information requested by Godaddy to investigate such matters. Godaddy's response "open another ticket". If I didnt provide enough information on the prior tickets why did Godaddy Copyright department reply "The content in question has been removed by the owner of the website. As such, we have closed this claim"? Godaddy, you have been notified of copyright issues many times and now via this Revdex.com complaint #[redacted] , please investigate your Copyright department for not doing their job and not verifying that Godaddy users infringing on copyright which is against Godaddy TOS have been properly handled.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer manually renewed their email plan via online transaction with no assistance from our support staff on December 18, 2016. While our customer may have updated their MX records to utilize a third party email provider, GoDaddy would have no way of knowing our customer’s intentions with the email plan existing within their account. Our customer did not contact us until April 7, 2017, to cancel and receive a refund for their email plan. When our customer spoke with our customer care agents, they were properly informed the email plan was no longer refund eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The website build is on hold per the customer’s request on August 8, 2016. Should our customer wish to move forward with the build they will need to contact our Website Design Team via phone or email directly. Our customer may choose to continue with the build or cancel and receive a partial refund. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 22, 2016, our customer purchased a Domain Name and Website Builder via phone...
transaction for a one-year term. These products were grouped with a free SSL certificate credit for a one-year trial.On June 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the renewal date on April 23, 2017 and May 23, 2017. These notices informed our customer their expiring SSL would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer accessed their GoDaddy account and disabled the automatic renewal setting for all products within their account on July 13, 2017.On August 22, 2017, our customer contacted GoDaddy to request a refund of the SSL certificate. As their request was beyond thirty days from the date of purchase, the refund was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our refund policy, GoDaddy has issued a refund for the unused SSL certificate. Our customer should allow five to seven business days for this refund to reflect with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
The concern is the 1st server 8gb, which we were charged incorrect for - we were charged $139.99, when that item was never renewed!!! It was a NEW SERVER product! We should have been charged the promo price at that time when we signed up, which is the same as now at $31.99.We pre-paid for the 1st server and should have got charged the same as the new server at 31.99 as that was the promo then as well. We have been charged incorrectly and were charged $139.99. **
The system I use is a Mackintosh running OS EL Capitan. There is no support in the new operating systems for POP or POP3 because they are considered obsolete. You mentioned an email sent to me that I haven't received. Please send it again. I'd love to read it.As for upgrading to IMAp under a new plan you charge $93 per year. I will not upgrade to that price since most services providers offer IMAP at no extra charge.I have had my domain and email with your company for 6 years. The first 5 under my administrator account and lately under my own account to which I signed assuming this kind of practices would not happen (upgrade or else...)As for the terms and conditions. they have never been shown or clearly indicated to me in your website other that agreeing to them, or with a written contract where all the hidden conditions could be checked. I have agreed to your terms in good faith without having seeing them.I bought Website builder, a system that cannot be exported; where is that explained in you promotional materials?I bought SEO Search Engine Optimization within my account ($45 a year) This SEO did not work and ruined part of the Website Builder set up of my site in which I spent many hours of work and I had to redo. When I called about his problem I've been informed that "Ah, you have to upgrade to Website Builder Plus for this to work" I asked for a refund and you have graciously removed the service and refunded me.I lately have signed up for two extra years of domain and Website Builder.I will patiently wait for these two years to be over, demanding that the service I bought in good faith will continue to work for my business at no extra or hidden charges.And, I feel you will not do anything to satisfy my complaints or other of your customers (I know for a fact of all the complaints about Goddaddy services), about reduction in functionality. Your business model is obsolete and not transparent. Google and even Comcast offer IMAP and other services at no hidden charges or progressive upgrades. Since this material will be made public I hope it will serve other customers s a warning and to choose carefully which companies to work with.Kindest regards,[redacted] X. [redacted] Architect, NCARB[redacted].com
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Domain Name Transfer Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 16, 2014 the complainant purchased 2 Domain Names and a Business Plus Website Builder plan for one year terms during an online transaction.On March 25, 2015 the complainant contacted our Customer Care Center regarding changes to the functionality of the mobile site for their Website Builder plan.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. The capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its release. If the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost. Should the complainant accept this offer they can contact this office directly to request a refund for the time remaining on their current Website Builder plan. Content migration would be a customer responsibility. EDUCATION:The complainant might find the following articles useful in the future. What is Managed WordPress?https://support.godaddy.com/help/article/8926/what-is-managed-wordpres...⇄ Started with WordPresshttps://support.godaddy.com/help/article/5140/getting-started-with-word...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 2, 2015, our customer purchased a domain name for a two-year term via...
online transaction. On September 3, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain in question for an additional two-year term in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration on August 3 and August 28, 2017. These notices informed our customer the expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Furthermore, products purchased in GoDaddy accounts are set to automatic renewal by default, to potentially prevent loss of products or services by customers. This practice is outlined explicitly during the checkout process in the customer’s shopping cart. Our customer contacted GoDaddy’s Customer Care on September 11, 2017 to request a refund, however the domain was no longer refund eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer canceled the domain during the interaction with our Customer Care. If they wish to recover the domain to potentially auction or sell, they can do so, in a timely manner, in their GoDaddy account. Otherwise, if our customer does not wish to recover the domain, they would be able to remove their payment method from their account, as there no longer appears to be any active products.The following help article may be helpful:Delete a payment method:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.1. GoDaddy has entered into no agreements with the complainant....
2. Domain names are sold and often resold (if purchased by other consumers) on a first come first served basis. GoDaddy has no control over the complainant’s income or the actions of any others who may have purchased the domain name in question.3. GoDaddy does not participate in Front Running of domain names.RESOLUTION: We sincerely hope that the complainant can find another domain that is affordable and suitable for their purposes.EDUCATION: The complainant may wish to review the following information:Wikipedia article regarding Domain Name Front Running:[redacted] New Domain Extensions[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
• Hosting Agreement
The latest version of these agreements can be found at: [redacted]
On September 24, 2014 the complainant purchased GoDaddy’s starter Managed [redacted] shared hosting via an online transaction for a one year term. This product offering included a one-year domain registration. The complainant also opted to purchase Private Registration for this domain.
On October 23, 2014 the complainant contacted GoDaddy’s customer care center to cancel these products and request a refund. As part of the terms of the offer the complainant agreed to, any eligible hosting refunds provided would be less the retail cost of the domain in question, as the domain was outside of refund eligibility time frames. The domain retail cost in this case, exceeded the amount the complainant paid for the entire offer. As a goodwill gesture, the complainant was provided a refund of their Private Registration purchase, a total of $7.99.
Resolution:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As an additional goodwill gesture, we have fully refunded the additional products purchased, an overall total of $20.17. Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns will be reviewed in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Education:
Future refunds will be provided in accordance with GoDaddy’s refund policy, included at the URL listed below for the complainant’s convenience:
Refund Policy
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest Regards,
[redacted]
Office of the CEO - GoDaddy
[redacted], AZ [redacted]
###-###-#### Phone
###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Godaddy auctions clearly at best have a loop hole that allows people that do not own a domain to post a domain for sale. Had I not caught this error earlier they would have paid the theft that posted the domain they did not own. Now let's look at the facts."On July 19, 2014 the complainant listed the specified domain for sale as a Premium Domain Listing with GoDaddy for $2500." - True"On October 23, 2014 the domain was also listed via the [redacted] Domain Marketplace for $449.00. Upon listing the domain on [redacted], an email was sent to the complainant requesting them to authorize their participation in the [redacted] program for their domain listing. The complainant acknowledged the sale of the domain through [redacted] and the following agreement:" - The domain was listed by someone who did not own the domain. The attempted to sale the domain and would have gotten paid had I not caught it early. The email that I was sent was to authorized [redacted] (godaddy owned) to sale my domain. I still have all my emails. In none of these emails does it any say I authorized the sale of my for $449. As a matter of fact when I click the link it took me back to my godaddy control panel where I had the domain listed for $2500. Not on email I reacived even had a link to the post that someone created. How would I even know it was telling me a post was created ? GoDaddy Premium Promotion Agreement - I have read this several times. What paragraph should I be reading ? Is there a paragraph in here that says if someone list you domain for sale we will send you an email that does not tell you it was listed under a different price and if you click that link you are obligated to sell your domain for the price someone who did not own it listed it for? I do not see that paragraph, please point me to it?"The domain name was sold on November 4, 2014 and removed from the complainant’s account per the selling price and terms they had acknowledged.
Regards," - not only was it removed but I did not receive a email saying it was sold because they let someone who did not own the domain purchase it. I'm pretty sure they received the email. The selling price I listed it for was $2500 so this statement is false. Where in the terms again did I agree to let someone who does not own my domain sell it ?"GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service." - FalseI'm trying to resolve this without litigation and contacting my close friend which is a program director at [redacted]. This is not a threat just a guaranteed next step if godaddy does not atleast accept responsibility for what is clearly a terrible loophole in there system that allows people to sell other people domains that do not own them. I still have all my emails and none of them even mention that it was a post created outside of the one I made for $2500. Please reconsider your stance.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.
Prior to the purchase of products and services our customer acknowledged the...
following agreements:
• Universal Terms of Service Agreement
• Website/Web Store Design Agreement
The latest version of this agreement and other legal agreements may be found at: [redacted]
We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify any improvement opportunities that may exist. GoDaddy strives to offer the best service levels in the industry.
On November 27, 2012, our customer purchased Website Design Services from GoDaddy for 1 year. Website Design is a product where GoDaddy builds a website on behalf of the customer using our proprietary software. Hosting service is also provided with every Web Design package. The agreement for this service, which our customer accepted, specifically states:
“Websites and Web Stores designed by us are built on and integrated with our hosting platform, and any attempt to migrate or otherwise transfer any such website or web store to another hosting provider is a violation of this Agreement.”
Upon reviewing their interactions with our support staff, we have no evidence supporting our customer’s claim that they explicitly inquired about the ability to host the website we built for them with another provider. Had they done so, our support staff would have advised them that hosting with another provider would be a violation of the Website/Web Store Design Agreement.
Regarding our customer’s concern that they did not receive 30 days of service for a recent renewal, on November 27, 2014, their Website Design service expired. GoDaddy provided 10 days of service at no cost following expiration. The service was suspended following this 10 day period, as we still had not received payment. On December 9, 2014, our customer renewed their service for 1 month. When payment is made on an expired service, a portion of that payment is used to bring the account current. Renewing an expired product does not reset the service date to the date of payment. In our customer's case, the service period in question started on November 27, 2014. Their payment on December 9 would have paid for the service until December 27, 2014, at which time payment would be due for the next service period. Our research found no evidence that our customer was advised that the 30 days would begin on December 9, 2014.
Resolution:
GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.
It is clear from their complaint that the customer intended to host the sight we designed with another provider. In light of the clarification presented in our response, we understand that our customer may wish to continue hosting the site we designed for them. To that end, we offer an option to downgrade the Web Design service. This option would result in lower fees for the service and our customer would be responsible for all future site edits. Should this option interest our customer, our Web Design support staff can assist them with this change.
Education:
The customer might find the following Website Builder resources from the GoDaddy Training Hub useful.
[redacted]
Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest Regards
[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On May 20, 2017 our customer purchased a domain name for a 2-year term through the...
GoDaddy website. As part of this transaction, they received a promotional offer of a free month of our GoCentral Business website builder. Our customer next contacted our Customer Care Center to renew their GoCentral plan for an additional month on June 23, 2017. On July 31, 2017 our customer again renewed the GoCentral plan for another 1-month term via the GoDaddy website. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy provides promotional offers for new products and renewals, and it is a standard business practice for companies to offer promotions with conditions while reserving the right to limit such offerings. Furthermore, during their interaction with our Customer Care Center on June 23, 2017, our customer acknowledged their GoCentral plan was renewing on a month-to-month basis. As such, we are unable to fulfill our customer’s request for an In-Store Credit or refund. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As mentioned previously, GoDaddy will not provide a transcript of our correspondence with the registrant of the domain name in question. The complainant may connect directly with the registrant to discuss a possible sale by using any public information available.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO – GoDaddy [redacted] Scottsdale, AZ 85260
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, 2011, our customer purchased...
3 domains, each for a 5-year term, via online transaction. During this transaction, our customer added Protected Registration to the domains. Protected Registration is the highest level of domain protection that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification.Our customer submitted their request to cancel the Protected Registration service on May 6, 2016. Our Domain Services team provided options to our customer via email to continue with the Protected Registration cancellation process. It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.Our customer can also update any of their contact preferences at any time by utilizing the instructions at the following link: http://support.godaddy.com/help/article/6063.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 27, 2012...
our customer purchased an email plan for a 3-year term. The email plan included a free Personal Calendar and Mini Online Storage for the initial purchase term. On March 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on March 17, 2015. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support team on March 27, 2015 after the transaction and requested the cancellation and refund of the personal calendar service. A refund for the latest calendar service renewal was processed per our customer’s request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the customer’s email and online storage renewal transaction in question is beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s additional concerns.We have contacted the complainant directly and resolved this matter. Kindest regards,John M[redacted]Office of the CEO- GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. On September 28, 2017, all affected customers were sent an email which explained email messages had been delayed by an upgrade which was made to our email software. Once the issue was addressed, all delayed emails were delivered. No messages were lost during this time. At this time GoDaddy will not be addressing requests for compensation as messages were ultimately delivered. Additionally, the email boxes in question are utilizing free email credits. Remuneration cannot be considered as the services in question were provided at no cost to our customer. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO – GoDaddy
Godaddy you are misinformed. I am a Godaddy customer, I have an active Godaddy account and use other services provided by Godaddy in a personal matter other then business. We HAVE provided the information that Godaddy has requested from us and each time after the complaint has been reviewed we have been told by the Godaddy Copyright department that AND I QUOTE the Godaddy employee "Chris" "The content in question has been removed by the owner of the website. As such, we have closed this claim,Incident ID: [redacted]". We replied to that email to request that ticket NOT BE CLOSED because the content WAS NOT REMOVED. We were told and quoting again by the Godaddy employee "Chris "If you feel that there is still a case of copyright infringement, please submit a new Copyright Complaint in a separate email with updated details. We have opened many reports only to be told by the Copyright department that the content was removed in which it was not. Please see Incident ID: [redacted], Incident ID: [redacted], Incident ID: [redacted], Incident ID: [redacted], Incident ID: [redacted]. We have provided the proper links of the user violating the Godaddy TOS regarding copyright in spefic detail and provided our content that clearly matches so-said content. We have provided the websites and any other specific information requested by Godaddy to investigate such matters. Godaddy's response "open another ticket". If I didnt provide enough information on the prior tickets why did Godaddy Copyright department reply "The content in question has been removed by the owner of the website. As such, we have closed this claim"? Godaddy, you have been notified of copyright issues many times and now via this Revdex.com complaint #[redacted] , please investigate your Copyright department for not doing their job and not verifying that Godaddy users infringing on copyright which is against Godaddy TOS have been properly handled.
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer manually renewed their email plan via online transaction with no assistance from our support staff on December 18, 2016. While our customer may have updated their MX records to utilize a third party email provider, GoDaddy would have no way of knowing our customer’s intentions with the email plan existing within their account. Our customer did not contact us until April 7, 2017, to cancel and receive a refund for their email plan. When our customer spoke with our customer care agents, they were properly informed the email plan was no longer refund eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The website build is on hold per the customer’s request on August 8, 2016. Should our customer wish to move forward with the build they will need to contact our Website Design Team via phone or email directly. Our customer may choose to continue with the build or cancel and receive a partial refund. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O’[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On July 22, 2016, our customer purchased a Domain Name and Website Builder via phone...
transaction for a one-year term. These products were grouped with a free SSL certificate credit for a one-year trial.On June 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the renewal date on April 23, 2017 and May 23, 2017. These notices informed our customer their expiring SSL would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer accessed their GoDaddy account and disabled the automatic renewal setting for all products within their account on July 13, 2017.On August 22, 2017, our customer contacted GoDaddy to request a refund of the SSL certificate. As their request was beyond thirty days from the date of purchase, the refund was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our refund policy, GoDaddy has issued a refund for the unused SSL certificate. Our customer should allow five to seven business days for this refund to reflect with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy