Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy’s Refund Policy, publically available at http://x.co/refund, governs all GoDaddy products and services purchased either monthly or annually. The hosting service our customer had purchased is functioning properly. Our customer has been correctly informed the transaction is beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 15, 2017, our customer purchased GoDaddy’s GoCentral Business plan for a one...
month term via the GoDaddy website. GoCentral is our proprietary online website builder. Subsequently per our customer’s account preferences, GoDaddy renewed our customer's GoCentral plan on a monthly basis, in good faith effort to honor agreements with our customer. Account management is a customer responsibility.On February 15, 2018, our customer contacted GoDaddy’s Customer Care Center to request a refund of the two most recent renewals of the plan. Our customer has also stated they wish to remove payment methods from their account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 , the most recent renewal of the plan in question is eligible for a refund. Our customer can contact our Customer Care Center at 480-505-8877 for assistance. If our customer cancels the active services(s) within their account, they can remove the associated payment method(s). Instructions can be found in the following links: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Buy Service AgreementThe latest version of these agreements can be found at: [redacted]On January 6, 2012 the complainant purchased a backorder and Certified Domain for the domain name in question during an online transaction, they did not purchase the Domain Name itself. The Certified Domain subsequently renewed on January 6, 2013; January 6, 2014 and January 6, 2015. The Domain Name in question is not and never has been registered through GoDaddy. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception we are providing the complainant with a refund of $19.96 for the purchase and subsequent renewals of their Certified Domain. Please allow 5 to 7 days for this to reflect with your financial institution. EDUCATION: The complainant might find this article regarding GoDaddy’s Refund Policy Useful:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
They, Go Daddy through the office of the CEO, did reach out to me. I asked the same questions previously and have continued to get the same run around that I have previously. An assistant to the CEO named Crocker attempted to tell me the same thing, that it is my fault they fraudulently bill because I cannot give them my password to access the account. The problem is I specifically requested they close, refund amounts charged back in 2014 and they have continued to make fraudulent charges.Frankly, this reminds me of what is going on with Wells Fargo. They bill, keep accounts open and provide phony, fraudulent excuses. What if they have done this to more than a million people? This would be a large amount. There is something wrong with this company and what they are doing. Recall, my current fraudulent charge is only $15.17, but it is the latest since I requested they close the account. This is fraud plain and simple and it is larger than my claim. The Arizona Attorney General should investigate this and the SEC since they are a public company. The fraudulent charges started the year they went public in 2013 and 2014.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 1, 2017, our customer was notified via email that our systems had detected...
malware on some of the files in their hosting account. They were informed to remove them as this can cause adverse effects that affect other customers on the same hosting server. Our customer called in the same day to inquire what they needed to do, and were informed they could remove the files themselves, upload known good versions of the file, or pay for our Website Security service to do it for them.On November 3, 2017, our customer called our support teams to cancel the hosting account in question and purchased and purchased two new hosting plans.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we appreciate our customer’s business and loyalty, our customers must all abide by the Terms of Service. GoDaddy takes the security of our hosting environment very seriously and works to ensure that our customers are not distributing malware either knowingly or unknowingly. Our customer will need to ensure that any new files they are uploading to their hosting account are clean and free of malware and viruses.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On April 9, 2013, our customer contacted GoDaddy support staff via phone and purchased 1 year of hosting service. Our customer is correct in that they were eligible for a free domain name at the time of the purchase.For any hosting plan that allows for a free domain name, the purchase process includes a requirement to accept or decline the free domain, whether placed online or over the phone. As such, our customer would have been asked if they wanted the free domain by the support staff member who assisted them, much in the same way they would have been asked which operating system ([redacted] or [redacted]) they preferred.Since the original purchase, there is no record of our customer contacting GoDaddy support staff to let us know they did not receive the free domain. This complaint is the first time this issue has been brought to our attention.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:* March 10, 2014* March 25, 2014These notices stated that the expiring items would be renewed automatically in accordance with their account settings. Our customer was also sent confirmation of the transaction on April 9, 2014. They did not contact our support team in regards to this transaction.As outlined in the terms our customer accepted, the automatic renewal option will renew the service in question for a period that is equal in time to the most recent service period. In our customer’s case, the prior service period was 1 year.GoDaddy, like many companies across many industries, offers introductory pricing on many of our products in an effort to attract new customers. Our customer is correct in that it is available for longer terms, however, the disclaimer displayed on the product page specifically states:“Special introductory pricing valid for the initial purchase term only. Product renewal pricing subject to change.”Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Given the time that has elapsed since their hosting was renewed, along with the fact that the service is active and in use, we will not be issuing a refund for their hosting fees. Should our customer wish to cancel the hosting service, we will gladly provide them an In-Store credit for any time remaining on their plan at the time of cancellation.Though it has been well over a year since the purchase that allowed for the free domain, as a onetime exception, we will provide our customer with a 1-year domain registration at no cost, per the terms of the offer. Should our customer wish to accept this offer, they may contact our office directly.Education:The customer might find the following support articles useful.Managing Renewals for Products and Services -[redacted]
Refund Policy -[redacted]
Canceling Products -[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 25, 2016, our customer purchased a domain backorder via online...
transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. If more than one backorder is purchased for a particular domain name, the backorder placed first becomes opening bid in a domain auction, and the other backorder holders are notified when the domain goes to auction. Backorder holders and the general public have the opportunity to place a higher bid.Similar to other online auction sites, customers may enter a maximum price they are willing to pay via a proxy bid, and these maximums can depend on the domain names in question and/or the customers bidding on them. GoDaddy domain auctions are only available for a specific period of time, which would have been available for review from within our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question appears to have been acquired by another party via Wild West Domains, a reseller of GoDaddy’s services. GoDaddy or Wild West Domains are not the registrants of this domain. Domain owners can list sites for resale for any price they deem fit, and GoDaddy has no control over this pricing. Our customer may wish to contact the registrant directly in an attempt to negotiate a sale and can also contact our customer care to request a refund of their backorder if they do not wish to maintain it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I'm rejecting this information provided by Go Daddy. All the verbiage in the response is erroneous not a relevant to my claim. They have not want to reach out to me since October 28th with an email or phone call. I have sent you the proof that I've sent them. This should be an open shut clay case for customer that's owned this account since 2008. They have not replied to one email with a response that they receive my attachments or any of my emails as followed. I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customers. Their response to their customers legal policies is erroneous information. I want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clients. I feel as if I am be rail-roaded by a large corporation. GoDaddy has made no attempt to Help me in this matter. I want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAP... I have spent thousands of dollars since 2008 on these products that are at issue. Please help me get customer service from GoDaddy....Thank You,
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017, our customer purchased a Microsoft Office 365 email plan for a three...
year term with assistance from GoDaddy’s customer care.On May 8, 2017, our customer canceled the email plan and requested a refund for the purchase. The refund in question was returned to the original payment method, which our customer has indicated has been closed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. Our office has provided our customer with the ARN (Acquirer Reference Number) to help our customer attempt to locate the funds with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxMarch 25. 2013 the complainant purchased a Standard Turbo SSL Certificate for a one year term during an online transaction. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the SSL Certificate in question on March 25, 2014 and again on March 25, 2015. GoDaddy did so in a Good Faith effort to honor its agreements with the complainant. After each renewal an email notification was sent to the complainant. GoDaddy sent renewal notices prior to the most recent expiration date of the SSL Certificate in question on:• December 27, 2014,• January 26, 2015After the most recent renewal of the SSL Certificate in question the complainant contacted our Customer Care Center to cancel it and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. Our customer’s may also, at any time, log into their account and modify this preference. GoDaddy honored its Refund Policy and previously provided the complainant with a refund for the most recent renewal of the SSL Certificate in question. In addition as a onetime exception to our Refund Policy we have provided the complainant with a refund for the renewal dated March 25, 2014. Please allow 5-7 days for this to reflect with their financial institution.EDUCATION:The complaint may find the following articles managing their GoDaddy account in the future: Canceling Products[redacted]Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them. Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have alot of GoDaddy account that I'm in the process of transferring to another registar as I speak. I'm not sure which Email is associated with the account but my Domain Name was [redacted]
Thank you for the opportunity to address our customer’s additional concerns.As previously stated our customer does, in fact, have an account which was set to automatically renew. GoDaddy does not arbitrarily charge our customer’s credit cards for products set to manual renewal. If our customer would like to have their accounts deactivated they will need to contact our 24/7 Customer Care teams to do so. As a one-time courtesy exception to our policy, we have canceled the domain name on our customer’s behalf and issued the refund. Again, account management and maintenance is a customer responsibility. Our billing team is able to locate any account utilizing the credit card which was billed. All accounts tied to that payment method can be located at any time with the complete credit card number. For convenience, our customer may utilize any of the international phone numbers located here https://www.godaddy.com/contact-us.aspx to connect with our support teams. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
My issue is due to GoDa providing misleading information via their website which, in this case, led to paying customers not being able to bid accordingly on the auction site for a specific domain. I've read through the auctions legal agreement pg & I can find nothing w/in the doc that has to do w/ this situation. W/ that said I feel GoDa is trying very hard to push blame back on the customer when in actuality I did more due diligence than most to find out how the auction site works. As T. Helman stated yes I purchased the auction add-on via the online platform. However I called customer service both prior to & the day after purchase. On my after purchase call the agent explained that the prompt was confusing & that it didn't mean I couldn't bid on a domain only twice but that I could only bid on 2 different domain names at a time. So needless to say the start of the process was rocky & I as the customer was doing everything in my power to make sure I knew all of the auction rules & regulations in order to try & win the specific domain. As stated yes I received an email at 1:28 EST/10:28 PST. However previous to that email I, as the paying customer, checked the GoDa website & they had a message w/ the end time as 11:36 PDT (see attached). As stated "PDT & PST aren't the same. PST is the time zone used in the US, Canada, & several other countries during the winter months, while PDT is used by these places during the summer." I feel this explanation helps to prove my point of how the use of PDT in a winter month of January, by GoDa, was misleading & incorrect which lead to paying customers missing out on bidding accordingly on the specific domain. As stated yes I've since purchased a variation of the domain (.net) however we would have done this upon winning the specific .com domain we were trying & paying to bid on. I feel that GoDa needs to take responsibility for posting incorrect information & reopen the auction
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017 the domain in question expired. On May 3, 2017, per our customer's...
account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. An email notice was sent to our customer their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. On May 3, 2017, our customer accessed their GoDaddy account and manually renewed the domain for another 1-year term, extending the registration term to May 2, 2018. Our customer then completed another 1-year renewal transaction, extending the domain registration to May 2, 2019. On May 11, 2017, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against one of the latest renewal transactions. Subsequently, the funds were withdrawn from GoDaddy and the domain name removed from our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate the domain, the original funds totaling $15.17 must be paid in full, plus a $50 USD administrative fee. Chargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer provided keyword and contact information to our SEO Services team and approved the data to be used. GoDaddy has already provided the applicable refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 22, 2012, our customer purchased a domain name transfer and added a 2-year...
term to its registration via an online transaction, adding 3 total years of registration. On July 28, 2016 our customer manually renewed the domain name for a one-year term. On August 18, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for an additional 3-year term and did so in a good faith effort to honor its agreements with our customer. A receipt was sent to the customer regarding this auto-renewal. Later the same day, our customer contacted GoDaddy’s Online Chat teams and renewed the domain name for an additional one-year term. Prior to the expiration date on August 18, 2017, our customer was sent notices about the automatic renewal. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care Center on September 14, 2017 to request refunds, and the customer was correctly informed the domain would need to be canceled to receive a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a gesture of goodwill, we have refunded the automatic renewal. Any future refunds will be provided in accordance with our refund policy, found at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken CrockettOffice of the CEO - GoDaddy
I contacted outright on 01/04/2017 to let them know their product wasn't working, and I wasn't going to pay for it. They responded by letting me know it had been forwarded to the proper department. That was it. No other response. I have escalated the claim and paypal is requiring outright to respond to the claim. They have not. It has been open since 01/15/2017. They need to fix their application and not bill people for using a broken product. I do not accept their response of fulfilling their agreement. The application they are selling doesn't work properly.
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms...
of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
Copies of the latest version of these agreements may be found at:
[redacted]
On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled. Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on:
November 6, 2011
November 6, 2012
November 6, 2013
On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal. Our representative then provided correct instructions to cancel the Protected Registration. Following these instructions, our customer began the process to have the service canceled. However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time.
On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service. At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, 2014 renewal.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name:
Managing Renewals for Products and Services
[redacted]
Canceling Products
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Kindest regards,
[redacted]
Office of the CEO – GoDaddy
[redacted]
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy’s Refund Policy, publically available at http://x.co/refund, governs all GoDaddy products and services purchased either monthly or annually. The hosting service our customer had purchased is functioning properly. Our customer has been correctly informed the transaction is beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 15, 2017, our customer purchased GoDaddy’s GoCentral Business plan for a one...
month term via the GoDaddy website. GoCentral is our proprietary online website builder. Subsequently per our customer’s account preferences, GoDaddy renewed our customer's GoCentral plan on a monthly basis, in good faith effort to honor agreements with our customer. Account management is a customer responsibility.On February 15, 2018, our customer contacted GoDaddy’s Customer Care Center to request a refund of the two most recent renewals of the plan. Our customer has also stated they wish to remove payment methods from their account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 , the most recent renewal of the plan in question is eligible for a refund. Our customer can contact our Customer Care Center at 480-505-8877 for assistance. If our customer cancels the active services(s) within their account, they can remove the associated payment method(s). Instructions can be found in the following links: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Buy Service AgreementThe latest version of these agreements can be found at: [redacted]On January 6, 2012 the complainant purchased a backorder and Certified Domain for the domain name in question during an online transaction, they did not purchase the Domain Name itself. The Certified Domain subsequently renewed on January 6, 2013; January 6, 2014 and January 6, 2015. The Domain Name in question is not and never has been registered through GoDaddy. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception we are providing the complainant with a refund of $19.96 for the purchase and subsequent renewals of their Certified Domain. Please allow 5 to 7 days for this to reflect with your financial institution. EDUCATION: The complainant might find this article regarding GoDaddy’s Refund Policy Useful:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
They, Go Daddy through the office of the CEO, did reach out to me. I asked the same questions previously and have continued to get the same run around that I have previously. An assistant to the CEO named Crocker attempted to tell me the same thing, that it is my fault they fraudulently bill because I cannot give them my password to access the account. The problem is I specifically requested they close, refund amounts charged back in 2014 and they have continued to make fraudulent charges.Frankly, this reminds me of what is going on with Wells Fargo. They bill, keep accounts open and provide phony, fraudulent excuses. What if they have done this to more than a million people? This would be a large amount. There is something wrong with this company and what they are doing. Recall, my current fraudulent charge is only $15.17, but it is the latest since I requested they close the account. This is fraud plain and simple and it is larger than my claim. The Arizona Attorney General should investigate this and the SEC since they are a public company. The fraudulent charges started the year they went public in 2013 and 2014.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 1, 2017, our customer was notified via email that our systems had detected...
malware on some of the files in their hosting account. They were informed to remove them as this can cause adverse effects that affect other customers on the same hosting server. Our customer called in the same day to inquire what they needed to do, and were informed they could remove the files themselves, upload known good versions of the file, or pay for our Website Security service to do it for them.On November 3, 2017, our customer called our support teams to cancel the hosting account in question and purchased and purchased two new hosting plans.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we appreciate our customer’s business and loyalty, our customers must all abide by the Terms of Service. GoDaddy takes the security of our hosting environment very seriously and works to ensure that our customers are not distributing malware either knowingly or unknowingly. Our customer will need to ensure that any new files they are uploading to their hosting account are clean and free of malware and viruses.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On April 9, 2013, our customer contacted GoDaddy support staff via phone and purchased 1 year of hosting service. Our customer is correct in that they were eligible for a free domain name at the time of the purchase.For any hosting plan that allows for a free domain name, the purchase process includes a requirement to accept or decline the free domain, whether placed online or over the phone. As such, our customer would have been asked if they wanted the free domain by the support staff member who assisted them, much in the same way they would have been asked which operating system ([redacted] or [redacted]) they preferred.Since the original purchase, there is no record of our customer contacting GoDaddy support staff to let us know they did not receive the free domain. This complaint is the first time this issue has been brought to our attention.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:* March 10, 2014* March 25, 2014These notices stated that the expiring items would be renewed automatically in accordance with their account settings. Our customer was also sent confirmation of the transaction on April 9, 2014. They did not contact our support team in regards to this transaction.As outlined in the terms our customer accepted, the automatic renewal option will renew the service in question for a period that is equal in time to the most recent service period. In our customer’s case, the prior service period was 1 year.GoDaddy, like many companies across many industries, offers introductory pricing on many of our products in an effort to attract new customers. Our customer is correct in that it is available for longer terms, however, the disclaimer displayed on the product page specifically states:“Special introductory pricing valid for the initial purchase term only. Product renewal pricing subject to change.”Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Given the time that has elapsed since their hosting was renewed, along with the fact that the service is active and in use, we will not be issuing a refund for their hosting fees. Should our customer wish to cancel the hosting service, we will gladly provide them an In-Store credit for any time remaining on their plan at the time of cancellation.Though it has been well over a year since the purchase that allowed for the free domain, as a onetime exception, we will provide our customer with a 1-year domain registration at no cost, per the terms of the offer. Should our customer wish to accept this offer, they may contact our office directly.Education:The customer might find the following support articles useful.Managing Renewals for Products and Services -[redacted]
Refund Policy -[redacted]
Canceling Products -[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 25, 2016, our customer purchased a domain backorder via online...
transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. If more than one backorder is purchased for a particular domain name, the backorder placed first becomes opening bid in a domain auction, and the other backorder holders are notified when the domain goes to auction. Backorder holders and the general public have the opportunity to place a higher bid.Similar to other online auction sites, customers may enter a maximum price they are willing to pay via a proxy bid, and these maximums can depend on the domain names in question and/or the customers bidding on them. GoDaddy domain auctions are only available for a specific period of time, which would have been available for review from within our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question appears to have been acquired by another party via Wild West Domains, a reseller of GoDaddy’s services. GoDaddy or Wild West Domains are not the registrants of this domain. Domain owners can list sites for resale for any price they deem fit, and GoDaddy has no control over this pricing. Our customer may wish to contact the registrant directly in an attempt to negotiate a sale and can also contact our customer care to request a refund of their backorder if they do not wish to maintain it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I'm rejecting this information provided by Go Daddy. All the verbiage in the response is erroneous not a relevant to my claim. They have not want to reach out to me since October 28th with an email or phone call. I have sent you the proof that I've sent them. This should be an open shut clay case for customer that's owned this account since 2008. They have not replied to one email with a response that they receive my attachments or any of my emails as followed. I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customers. Their response to their customers legal policies is erroneous information. I want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clients. I feel as if I am be rail-roaded by a large corporation. GoDaddy has made no attempt to Help me in this matter. I want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAP... I have spent thousands of dollars since 2008 on these products that are at issue. Please help me get customer service from GoDaddy....Thank You,
[redacted]
[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017, our customer purchased a Microsoft Office 365 email plan for a three...
year term with assistance from GoDaddy’s customer care.On May 8, 2017, our customer canceled the email plan and requested a refund for the purchase. The refund in question was returned to the original payment method, which our customer has indicated has been closed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. Our office has provided our customer with the ARN (Acquirer Reference Number) to help our customer attempt to locate the funds with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxMarch 25. 2013 the complainant purchased a Standard Turbo SSL Certificate for a one year term during an online transaction. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the SSL Certificate in question on March 25, 2014 and again on March 25, 2015. GoDaddy did so in a Good Faith effort to honor its agreements with the complainant. After each renewal an email notification was sent to the complainant. GoDaddy sent renewal notices prior to the most recent expiration date of the SSL Certificate in question on:• December 27, 2014,• January 26, 2015After the most recent renewal of the SSL Certificate in question the complainant contacted our Customer Care Center to cancel it and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. Our customer’s may also, at any time, log into their account and modify this preference. GoDaddy honored its Refund Policy and previously provided the complainant with a refund for the most recent renewal of the SSL Certificate in question. In addition as a onetime exception to our Refund Policy we have provided the complainant with a refund for the renewal dated March 25, 2014. Please allow 5-7 days for this to reflect with their financial institution.EDUCATION:The complaint may find the following articles managing their GoDaddy account in the future: Canceling Products[redacted]Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them. Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have alot of GoDaddy account that I'm in the process of transferring to another registar as I speak. I'm not sure which Email is associated with the account but my Domain Name was [redacted]
Thank you for the opportunity to address our customer’s additional concerns.As previously stated our customer does, in fact, have an account which was set to automatically renew. GoDaddy does not arbitrarily charge our customer’s credit cards for products set to manual renewal. If our customer would like to have their accounts deactivated they will need to contact our 24/7 Customer Care teams to do so. As a one-time courtesy exception to our policy, we have canceled the domain name on our customer’s behalf and issued the refund. Again, account management and maintenance is a customer responsibility. Our billing team is able to locate any account utilizing the credit card which was billed. All accounts tied to that payment method can be located at any time with the complete credit card number. For convenience, our customer may utilize any of the international phone numbers located here https://www.godaddy.com/contact-us.aspx to connect with our support teams. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
My issue is due to GoDa providing misleading information via their website which, in this case, led to paying customers not being able to bid accordingly on the auction site for a specific domain. I've read through the auctions legal agreement pg & I can find nothing w/in the doc that has to do w/ this situation. W/ that said I feel GoDa is trying very hard to push blame back on the customer when in actuality I did more due diligence than most to find out how the auction site works. As T. Helman stated yes I purchased the auction add-on via the online platform. However I called customer service both prior to & the day after purchase. On my after purchase call the agent explained that the prompt was confusing & that it didn't mean I couldn't bid on a domain only twice but that I could only bid on 2 different domain names at a time. So needless to say the start of the process was rocky & I as the customer was doing everything in my power to make sure I knew all of the auction rules & regulations in order to try & win the specific domain. As stated yes I received an email at 1:28 EST/10:28 PST. However previous to that email I, as the paying customer, checked the GoDa website & they had a message w/ the end time as 11:36 PDT (see attached). As stated "PDT & PST aren't the same. PST is the time zone used in the US, Canada, & several other countries during the winter months, while PDT is used by these places during the summer." I feel this explanation helps to prove my point of how the use of PDT in a winter month of January, by GoDa, was misleading & incorrect which lead to paying customers missing out on bidding accordingly on the specific domain. As stated yes I've since purchased a variation of the domain (.net) however we would have done this upon winning the specific .com domain we were trying & paying to bid on. I feel that GoDa needs to take responsibility for posting incorrect information & reopen the auction
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017 the domain in question expired. On May 3, 2017, per our customer's...
account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. An email notice was sent to our customer their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. On May 3, 2017, our customer accessed their GoDaddy account and manually renewed the domain for another 1-year term, extending the registration term to May 2, 2018. Our customer then completed another 1-year renewal transaction, extending the domain registration to May 2, 2019. On May 11, 2017, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against one of the latest renewal transactions. Subsequently, the funds were withdrawn from GoDaddy and the domain name removed from our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate the domain, the original funds totaling $15.17 must be paid in full, plus a $50 USD administrative fee. Chargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer provided keyword and contact information to our SEO Services team and approved the data to be used. GoDaddy has already provided the applicable refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 22, 2012, our customer purchased a domain name transfer and added a 2-year...
term to its registration via an online transaction, adding 3 total years of registration. On July 28, 2016 our customer manually renewed the domain name for a one-year term. On August 18, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for an additional 3-year term and did so in a good faith effort to honor its agreements with our customer. A receipt was sent to the customer regarding this auto-renewal. Later the same day, our customer contacted GoDaddy’s Online Chat teams and renewed the domain name for an additional one-year term. Prior to the expiration date on August 18, 2017, our customer was sent notices about the automatic renewal. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our Customer Care Center on September 14, 2017 to request refunds, and the customer was correctly informed the domain would need to be canceled to receive a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a gesture of goodwill, we have refunded the automatic renewal. Any future refunds will be provided in accordance with our refund policy, found at: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken CrockettOffice of the CEO - GoDaddy
I contacted outright on 01/04/2017 to let them know their product wasn't working, and I wasn't going to pay for it. They responded by letting me know it had been forwarded to the proper department. That was it. No other response. I have escalated the claim and paypal is requiring outright to respond to the claim. They have not. It has been open since 01/15/2017. They need to fix their application and not bill people for using a broken product. I do not accept their response of fulfilling their agreement. The application they are selling doesn't work properly.
Dear Dispute Resolution Consultant,
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
Upon purchase of services, our customer acknowledged and accepted the following agreements:
• Universal Terms...
of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
Copies of the latest version of these agreements may be found at:
[redacted]
On November 5, 2011, our customer purchased their domain name for a one-year term along with our Protected Registration service. One of the features of Protected Registration is that it will continue to renew the domain name until the service is canceled. Therefore, GoDaddy, in a good-faith effort to honor its agreements with the customer, renewed the domain name annually on:
November 6, 2011
November 6, 2012
November 6, 2013
On September 20, 2014, our customer contacted GoDaddy’s support staff to disable automatic renewal. Our representative then provided correct instructions to cancel the Protected Registration. Following these instructions, our customer began the process to have the service canceled. However, because our customer was unable to provide the required documentation, the service was unable to be canceled at that time.
On October 23, 2014, our office reached out to our customer and walked them through making the necessary changes to their domain details, allowing us to cancel the service. At this time the Protected Registration service has been canceled and the customer understands that they can either cancel the domain or disable automatic renewal to prevent its scheduled November 6, 2014 renewal.
Resolution:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
Education:
The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling their unwanted domain name:
Managing Renewals for Products and Services
[redacted]
Canceling Products
[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.
Kindest regards,
[redacted]
Office of the CEO – GoDaddy
[redacted]
[redacted]