Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017, our customer purchased a Microsoft Office 365 email plan for a three...
year term with assistance from GoDaddy’s customer care.On May 8, 2017, our customer canceled the email plan and requested a refund for the purchase. The refund in question was returned to the original payment method, which our customer has indicated has been closed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. Our office has provided our customer with the ARN (Acquirer Reference Number) to help our customer attempt to locate the funds with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have been a client since 2007 I have renewal my contract as such I had a renewal til 2018Why would they dump my files when I had paid til 2018 I want a new site uploaded I dont care if they do it as long as I can move it if I want to I have business cards,t shirts and letterhead and product . That I am losing on every day I updated my site 2015 and paid someone all this is visible by godaddy to checkNo emails and no calls. No personal emails sent to my godaddy account which I would have seen was there. Anytime I went there. I want y site back or I want what I have lost so far. 3000.00 ius just the site cost not the merchandise loss. attached is the 2018 renewal and all the ones I paid for as good faith . Where is there faith . Why would you dump files in todays world .IT IS THERE BUSINESS FOR [redacted] <
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Buy Service AgreementThe latest version of these agreements can be found at: [redacted]On January 6, 2012 the complainant purchased a backorder and Certified Domain for the domain name in question during an online transaction, they did not purchase the Domain Name itself. The Certified Domain subsequently renewed on January 6, 2013; January 6, 2014 and January 6, 2015. The Domain Name in question is not and never has been registered through GoDaddy. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception we are providing the complainant with a refund of $19.96 for the purchase and subsequent renewals of their Certified Domain. Please allow 5 to 7 days for this to reflect with your financial institution. EDUCATION: The complainant might find this article regarding GoDaddy’s Refund Policy Useful:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 15, 2017, our customer purchased GoDaddy’s GoCentral Business plan for a one...
month term via the GoDaddy website. GoCentral is our proprietary online website builder. Subsequently per our customer’s account preferences, GoDaddy renewed our customer's GoCentral plan on a monthly basis, in good faith effort to honor agreements with our customer. Account management is a customer responsibility.On February 15, 2018, our customer contacted GoDaddy’s Customer Care Center to request a refund of the two most recent renewals of the plan. Our customer has also stated they wish to remove payment methods from their account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 , the most recent renewal of the plan in question is eligible for a refund. Our customer can contact our Customer Care Center at 480-505-8877 for assistance. If our customer cancels the active services(s) within their account, they can remove the associated payment method(s). Instructions can be found in the following links: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them. Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I'm rejecting this information provided by Go Daddy. All the verbiage in the response is erroneous not a relevant to my claim. They have not want to reach out to me since October 28th with an email or phone call. I have sent you the proof that I've sent them. This should be an open shut clay case for customer that's owned this account since 2008. They have not replied to one email with a response that they receive my attachments or any of my emails as followed. I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customers. Their response to their customers legal policies is erroneous information. I want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clients. I feel as if I am be rail-roaded by a large corporation. GoDaddy has made no attempt to Help me in this matter. I want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAP... I have spent thousands of dollars since 2008 on these products that are at issue. Please help me get customer service from GoDaddy....Thank You,
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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On April 9, 2013, our customer contacted GoDaddy support staff via phone and purchased 1 year of hosting service. Our customer is correct in that they were eligible for a free domain name at the time of the purchase.For any hosting plan that allows for a free domain name, the purchase process includes a requirement to accept or decline the free domain, whether placed online or over the phone. As such, our customer would have been asked if they wanted the free domain by the support staff member who assisted them, much in the same way they would have been asked which operating system ([redacted] or [redacted]) they preferred.Since the original purchase, there is no record of our customer contacting GoDaddy support staff to let us know they did not receive the free domain. This complaint is the first time this issue has been brought to our attention.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:* March 10, 2014* March 25, 2014These notices stated that the expiring items would be renewed automatically in accordance with their account settings. Our customer was also sent confirmation of the transaction on April 9, 2014. They did not contact our support team in regards to this transaction.As outlined in the terms our customer accepted, the automatic renewal option will renew the service in question for a period that is equal in time to the most recent service period. In our customer’s case, the prior service period was 1 year.GoDaddy, like many companies across many industries, offers introductory pricing on many of our products in an effort to attract new customers. Our customer is correct in that it is available for longer terms, however, the disclaimer displayed on the product page specifically states:“Special introductory pricing valid for the initial purchase term only. Product renewal pricing subject to change.”Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Given the time that has elapsed since their hosting was renewed, along with the fact that the service is active and in use, we will not be issuing a refund for their hosting fees. Should our customer wish to cancel the hosting service, we will gladly provide them an In-Store credit for any time remaining on their plan at the time of cancellation.Though it has been well over a year since the purchase that allowed for the free domain, as a onetime exception, we will provide our customer with a 1-year domain registration at no cost, per the terms of the offer. Should our customer wish to accept this offer, they may contact our office directly.Education:The customer might find the following support articles useful.Managing Renewals for Products and Services -[redacted]
Refund Policy -[redacted]
Canceling Products -[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy’s Refund Policy, publically available at http://x.co/refund, governs all GoDaddy products and services purchased either monthly or annually. The hosting service our customer had purchased is functioning properly. Our customer has been correctly informed the transaction is beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
They, Go Daddy through the office of the CEO, did reach out to me. I asked the same questions previously and have continued to get the same run around that I have previously. An assistant to the CEO named Crocker attempted to tell me the same thing, that it is my fault they fraudulently bill because I cannot give them my password to access the account. The problem is I specifically requested they close, refund amounts charged back in 2014 and they have continued to make fraudulent charges.Frankly, this reminds me of what is going on with Wells Fargo. They bill, keep accounts open and provide phony, fraudulent excuses. What if they have done this to more than a million people? This would be a large amount. There is something wrong with this company and what they are doing. Recall, my current fraudulent charge is only $15.17, but it is the latest since I requested they close the account. This is fraud plain and simple and it is larger than my claim. The Arizona Attorney General should investigate this and the SEC since they are a public company. The fraudulent charges started the year they went public in 2013 and 2014.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Our customer has multiple Workspace Email plans they have purchased over the life of...
their account. On September 25, 2017, our customer contacted multiple times regarding issues they were having with accessing email and delays in sending and receiving emails. Our customer was informed that we were experiencing a known issue with emails. This was caused by a scheduled upgrade. We were able to determine the root cause and resolve the issue.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.We apologize for any inconvenience this may have caused.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following. The email address our customer was utilizing in their original account was a free credit included with the purchase of the domain in question. Per the Domain Name Registration Agreement our customer acknowledged and agreed to upon doing business with GoDaddy, free products can be canceled or deleted in the case the domain name is canceled. We again encourage our customer to continue working with our support staff to attempt to move the email data in question. This data is only available for 14 days from the date the domain was canceled. To date, our customer has been unable to provide the required security information for the account where the domain was originally registered. Without this information, we are unable to transfer the email data referenced in their complaint to their other account.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards, [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s website coding, not the functionality of the GoDaddy hosting platform. Our customer was advised to review their code as we do not offer support for custom coding. While the customer’s website code may work on their local machine, custom code may behave differently when uploaded to a web hosting server as they are configured differently than local computers. RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer. GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support and determined the issue is with our customer’s website code. The customer may consider seeking help from an knowledgeable web developer to resolve their concerns that are outside of GoDaddy's scope of support. GoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer. EDUCATION: GoDaddy's Statement of Support: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxMarch 25. 2013 the complainant purchased a Standard Turbo SSL Certificate for a one year term during an online transaction. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the SSL Certificate in question on March 25, 2014 and again on March 25, 2015. GoDaddy did so in a Good Faith effort to honor its agreements with the complainant. After each renewal an email notification was sent to the complainant. GoDaddy sent renewal notices prior to the most recent expiration date of the SSL Certificate in question on:• December 27, 2014,• January 26, 2015After the most recent renewal of the SSL Certificate in question the complainant contacted our Customer Care Center to cancel it and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. Our customer’s may also, at any time, log into their account and modify this preference. GoDaddy honored its Refund Policy and previously provided the complainant with a refund for the most recent renewal of the SSL Certificate in question. In addition as a onetime exception to our Refund Policy we have provided the complainant with a refund for the renewal dated March 25, 2014. Please allow 5-7 days for this to reflect with their financial institution.EDUCATION:The complaint may find the following articles managing their GoDaddy account in the future: Canceling Products[redacted]Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]
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The response doesn't address the problem of them refusing to close accounts opened to my credit card and continuing to try to charge for services (to my credit card) that were cancelled between 4 and 5 years ago and for an account(s) not created by me.
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx?On March 20,2013, the customer purchased their domain name for one year. GoDaddy does not review each domain when purchased with search engines for customers as we do not control the opinion of the search engines; it is the customer’s responsibility perform their own due diligence. On December 9, 2014, the customer called GoDaddy customer care and spoke with a supervisor regarding this matter. It was explained that they will need to review removing bad reputation for their domain name with [redacted] directly.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should the customer wish to modify the reputation with [redacted] they will need to contact [redacted] directly. Alternatively, they may use their favorite search engine as there are many help articles online for domain reputation.Education:The customer might find this [redacted] article useful:https://support.google.com/webmasters/answer/1663691?hl=enThank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer allowed the purchased term of their hosting to end. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Again, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already provided. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated our customer does, in fact, have an account which was set to automatically renew. GoDaddy does not arbitrarily charge our customer’s credit cards for products set to manual renewal. If our customer would like to have their accounts deactivated they will need to contact our 24/7 Customer Care teams to do so. As a one-time courtesy exception to our policy, we have canceled the domain name on our customer’s behalf and issued the refund. Again, account management and maintenance is a customer responsibility. Our billing team is able to locate any account utilizing the credit card which was billed. All accounts tied to that payment method can be located at any time with the complete credit card number. For convenience, our customer may utilize any of the international phone numbers located here https://www.godaddy.com/contact-us.aspx to connect with our support teams. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: [redacted]On February 28, 2013 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. One of the features of our Protected Registration service is to protect against the loss of the Domain Name, through expiration or transfer. Domain names which have this service cannot be canceled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on February 28, 2014. On February 28, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 29. 2014• December 29, 2014• January 28, 2015• February 12, 2015• February 22, 2015The Domain Name in question expired after a failed billing attempt and was placed in a locked status on February 28, 2015. Notices after each attempt were sent to the complainant on:• February 28, 2015• March 4, 2015• March 11, 2015The complainant provided the required documentation to cancel the Protected Registration on March 11, 2015. The domain is now in a redemption status. If the complainant is no longer utilizing their hosting account they can cancel it at their discretion.. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management is a customer responsibility. We have attempted to reach the complainant but have been unsuccessful. As a onetime courtesy we are willing to waive the redemption fee for them if they contact us while the domain is in an eligible status. Once the Domain Name has been redeemed it will be eligible to transfer.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrar[redacted]Canceling Protected Registration[redacted]Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer provided keyword and contact information to our SEO Services team and approved the data to be used. GoDaddy has already provided the applicable refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017 the domain in question expired. On May 3, 2017, per our customer's...
account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. An email notice was sent to our customer their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. On May 3, 2017, our customer accessed their GoDaddy account and manually renewed the domain for another 1-year term, extending the registration term to May 2, 2018. Our customer then completed another 1-year renewal transaction, extending the domain registration to May 2, 2019. On May 11, 2017, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against one of the latest renewal transactions. Subsequently, the funds were withdrawn from GoDaddy and the domain name removed from our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate the domain, the original funds totaling $15.17 must be paid in full, plus a $50 USD administrative fee. Chargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017, our customer purchased a Microsoft Office 365 email plan for a three...
year term with assistance from GoDaddy’s customer care.On May 8, 2017, our customer canceled the email plan and requested a refund for the purchase. The refund in question was returned to the original payment method, which our customer has indicated has been closed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s payment processing teams reviewed the original refund and found that our customer's financial institution has not rejected the funds. Our customer may wish to contact their financial institution to ask how they handle funds returned to a terminated account. Our office has provided our customer with the ARN (Acquirer Reference Number) to help our customer attempt to locate the funds with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I have been a client since 2007 I have renewal my contract as such I had a renewal til 2018Why would they dump my files when I had paid til 2018 I want a new site uploaded I dont care if they do it as long as I can move it if I want to I have business cards,t shirts and letterhead and product . That I am losing on every day I updated my site 2015 and paid someone all this is visible by godaddy to checkNo emails and no calls. No personal emails sent to my godaddy account which I would have seen was there. Anytime I went there. I want y site back or I want what I have lost so far. 3000.00 ius just the site cost not the merchandise loss. attached is the 2018 renewal and all the ones I paid for as good faith . Where is there faith . Why would you dump files in todays world .IT IS THERE BUSINESS FOR [redacted] <
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Auctions Membership Agreement• GoDaddy Domain Buy Service AgreementThe latest version of these agreements can be found at: [redacted]On January 6, 2012 the complainant purchased a backorder and Certified Domain for the domain name in question during an online transaction, they did not purchase the Domain Name itself. The Certified Domain subsequently renewed on January 6, 2013; January 6, 2014 and January 6, 2015. The Domain Name in question is not and never has been registered through GoDaddy. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a onetime exception we are providing the complainant with a refund of $19.96 for the purchase and subsequent renewals of their Certified Domain. Please allow 5 to 7 days for this to reflect with your financial institution. EDUCATION: The complainant might find this article regarding GoDaddy’s Refund Policy Useful:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 15, 2017, our customer purchased GoDaddy’s GoCentral Business plan for a one...
month term via the GoDaddy website. GoCentral is our proprietary online website builder. Subsequently per our customer’s account preferences, GoDaddy renewed our customer's GoCentral plan on a monthly basis, in good faith effort to honor agreements with our customer. Account management is a customer responsibility.On February 15, 2018, our customer contacted GoDaddy’s Customer Care Center to request a refund of the two most recent renewals of the plan. Our customer has also stated they wish to remove payment methods from their account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 , the most recent renewal of the plan in question is eligible for a refund. Our customer can contact our Customer Care Center at 480-505-8877 for assistance. If our customer cancels the active services(s) within their account, they can remove the associated payment method(s). Instructions can be found in the following links: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them. Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I'm rejecting this information provided by Go Daddy. All the verbiage in the response is erroneous not a relevant to my claim. They have not want to reach out to me since October 28th with an email or phone call. I have sent you the proof that I've sent them. This should be an open shut clay case for customer that's owned this account since 2008. They have not replied to one email with a response that they receive my attachments or any of my emails as followed. I want this case to be further investigated because Go Daddy is not offering any support in any claim to their customers. Their response to their customers legal policies is erroneous information. I want to response from Go Daddy that they're working to help me out to get my account ownership back into my name in my possession.I need the Revdex.com to help a client get the deserved respect from Go Daddy in which they should offer all public clients. I feel as if I am be rail-roaded by a large corporation. GoDaddy has made no attempt to Help me in this matter. I want for GoDaddy to reach out to me through phone service or email to resolve this issue ASAP... I have spent thousands of dollars since 2008 on these products that are at issue. Please help me get customer service from GoDaddy....Thank You,
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Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer acknowledged the...
following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On April 9, 2013, our customer contacted GoDaddy support staff via phone and purchased 1 year of hosting service. Our customer is correct in that they were eligible for a free domain name at the time of the purchase.For any hosting plan that allows for a free domain name, the purchase process includes a requirement to accept or decline the free domain, whether placed online or over the phone. As such, our customer would have been asked if they wanted the free domain by the support staff member who assisted them, much in the same way they would have been asked which operating system ([redacted] or [redacted]) they preferred.Since the original purchase, there is no record of our customer contacting GoDaddy support staff to let us know they did not receive the free domain. This complaint is the first time this issue has been brought to our attention.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration date on:* March 10, 2014* March 25, 2014These notices stated that the expiring items would be renewed automatically in accordance with their account settings. Our customer was also sent confirmation of the transaction on April 9, 2014. They did not contact our support team in regards to this transaction.As outlined in the terms our customer accepted, the automatic renewal option will renew the service in question for a period that is equal in time to the most recent service period. In our customer’s case, the prior service period was 1 year.GoDaddy, like many companies across many industries, offers introductory pricing on many of our products in an effort to attract new customers. Our customer is correct in that it is available for longer terms, however, the disclaimer displayed on the product page specifically states:“Special introductory pricing valid for the initial purchase term only. Product renewal pricing subject to change.”Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Given the time that has elapsed since their hosting was renewed, along with the fact that the service is active and in use, we will not be issuing a refund for their hosting fees. Should our customer wish to cancel the hosting service, we will gladly provide them an In-Store credit for any time remaining on their plan at the time of cancellation.Though it has been well over a year since the purchase that allowed for the free domain, as a onetime exception, we will provide our customer with a 1-year domain registration at no cost, per the terms of the offer. Should our customer wish to accept this offer, they may contact our office directly.Education:The customer might find the following support articles useful.Managing Renewals for Products and Services -[redacted]
Refund Policy -[redacted]
Canceling Products -[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. GoDaddy’s Refund Policy, publically available at http://x.co/refund, governs all GoDaddy products and services purchased either monthly or annually. The hosting service our customer had purchased is functioning properly. Our customer has been correctly informed the transaction is beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
They, Go Daddy through the office of the CEO, did reach out to me. I asked the same questions previously and have continued to get the same run around that I have previously. An assistant to the CEO named Crocker attempted to tell me the same thing, that it is my fault they fraudulently bill because I cannot give them my password to access the account. The problem is I specifically requested they close, refund amounts charged back in 2014 and they have continued to make fraudulent charges.Frankly, this reminds me of what is going on with Wells Fargo. They bill, keep accounts open and provide phony, fraudulent excuses. What if they have done this to more than a million people? This would be a large amount. There is something wrong with this company and what they are doing. Recall, my current fraudulent charge is only $15.17, but it is the latest since I requested they close the account. This is fraud plain and simple and it is larger than my claim. The Arizona Attorney General should investigate this and the SEC since they are a public company. The fraudulent charges started the year they went public in 2013 and 2014.
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].Our customer has multiple Workspace Email plans they have purchased over the life of...
their account. On September 25, 2017, our customer contacted multiple times regarding issues they were having with accessing email and delays in sending and receiving emails. Our customer was informed that we were experiencing a known issue with emails. This was caused by a scheduled upgrade. We were able to determine the root cause and resolve the issue.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.We apologize for any inconvenience this may have caused.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We have reviewed this matter and would like to present the following. The email address our customer was utilizing in their original account was a free credit included with the purchase of the domain in question. Per the Domain Name Registration Agreement our customer acknowledged and agreed to upon doing business with GoDaddy, free products can be canceled or deleted in the case the domain name is canceled. We again encourage our customer to continue working with our support staff to attempt to move the email data in question. This data is only available for 14 days from the date the domain was canceled. To date, our customer has been unable to provide the required security information for the account where the domain was originally registered. Without this information, we are unable to transfer the email data referenced in their complaint to their other account.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards, [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: http://www.godaddy.com/legal-agreements.aspx In review of our customer’s account and the websites referenced within this complaint, the issue is related to the customer’s website coding, not the functionality of the GoDaddy hosting platform. Our customer was advised to review their code as we do not offer support for custom coding. While the customer’s website code may work on their local machine, custom code may behave differently when uploaded to a web hosting server as they are configured differently than local computers. RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer. GoDaddy has worked vigorously to resolve all of the technical issues our customer was experiencing within our scope of support and determined the issue is with our customer’s website code. The customer may consider seeking help from an knowledgeable web developer to resolve their concerns that are outside of GoDaddy's scope of support. GoDaddy cannot provide compensation in this matter or absorb any related costs of hiring an independent web developer. EDUCATION: GoDaddy's Statement of Support: https://support.godaddy.com/help/article/9522/godaddy-statement-of-support Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards, [redacted] Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxMarch 25. 2013 the complainant purchased a Standard Turbo SSL Certificate for a one year term during an online transaction. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the SSL Certificate in question on March 25, 2014 and again on March 25, 2015. GoDaddy did so in a Good Faith effort to honor its agreements with the complainant. After each renewal an email notification was sent to the complainant. GoDaddy sent renewal notices prior to the most recent expiration date of the SSL Certificate in question on:• December 27, 2014,• January 26, 2015After the most recent renewal of the SSL Certificate in question the complainant contacted our Customer Care Center to cancel it and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. Our customer’s may also, at any time, log into their account and modify this preference. GoDaddy honored its Refund Policy and previously provided the complainant with a refund for the most recent renewal of the SSL Certificate in question. In addition as a onetime exception to our Refund Policy we have provided the complainant with a refund for the renewal dated March 25, 2014. Please allow 5-7 days for this to reflect with their financial institution.EDUCATION:The complaint may find the following articles managing their GoDaddy account in the future: Canceling Products[redacted]Refund Policy[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]
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The response doesn't address the problem of them refusing to close accounts opened to my credit card and continuing to try to charge for services (to my credit card) that were cancelled between 4 and 5 years ago and for an account(s) not created by me.
Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:· Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx?On March 20,2013, the customer purchased their domain name for one year. GoDaddy does not review each domain when purchased with search engines for customers as we do not control the opinion of the search engines; it is the customer’s responsibility perform their own due diligence. On December 9, 2014, the customer called GoDaddy customer care and spoke with a supervisor regarding this matter. It was explained that they will need to review removing bad reputation for their domain name with [redacted] directly.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should the customer wish to modify the reputation with [redacted] they will need to contact [redacted] directly. Alternatively, they may use their favorite search engine as there are many help articles online for domain reputation.Education:The customer might find this [redacted] article useful:https://support.google.com/webmasters/answer/1663691?hl=enThank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer allowed the purchased term of their hosting to end. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Again, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already provided. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated our customer does, in fact, have an account which was set to automatically renew. GoDaddy does not arbitrarily charge our customer’s credit cards for products set to manual renewal. If our customer would like to have their accounts deactivated they will need to contact our 24/7 Customer Care teams to do so. As a one-time courtesy exception to our policy, we have canceled the domain name on our customer’s behalf and issued the refund. Again, account management and maintenance is a customer responsibility. Our billing team is able to locate any account utilizing the credit card which was billed. All accounts tied to that payment method can be located at any time with the complete credit card number. For convenience, our customer may utilize any of the international phone numbers located here https://www.godaddy.com/contact-us.aspx to connect with our support teams. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: [redacted]On February 28, 2013 during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year term. One of the features of our Protected Registration service is to protect against the loss of the Domain Name, through expiration or transfer. Domain names which have this service cannot be canceled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on February 28, 2014. On February 28, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 29. 2014• December 29, 2014• January 28, 2015• February 12, 2015• February 22, 2015The Domain Name in question expired after a failed billing attempt and was placed in a locked status on February 28, 2015. Notices after each attempt were sent to the complainant on:• February 28, 2015• March 4, 2015• March 11, 2015The complainant provided the required documentation to cancel the Protected Registration on March 11, 2015. The domain is now in a redemption status. If the complainant is no longer utilizing their hosting account they can cancel it at their discretion.. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Account management is a customer responsibility. We have attempted to reach the complainant but have been unsuccessful. As a onetime courtesy we are willing to waive the redemption fee for them if they contact us while the domain is in an eligible status. Once the Domain Name has been redeemed it will be eligible to transfer.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrar[redacted]Canceling Protected Registration[redacted]Canceling Products[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer provided keyword and contact information to our SEO Services team and approved the data to be used. GoDaddy has already provided the applicable refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 2, 2017 the domain in question expired. On May 3, 2017, per our customer's...
account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. An email notice was sent to our customer their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. On May 3, 2017, our customer accessed their GoDaddy account and manually renewed the domain for another 1-year term, extending the registration term to May 2, 2018. Our customer then completed another 1-year renewal transaction, extending the domain registration to May 2, 2019. On May 11, 2017, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against one of the latest renewal transactions. Subsequently, the funds were withdrawn from GoDaddy and the domain name removed from our customer’s account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.To reactivate the domain, the original funds totaling $15.17 must be paid in full, plus a $50 USD administrative fee. Chargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy