Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 23, 2013 our customer purchased a hosting plan for a one-year term. This is for the period ending November 23, 2014.On November 23, 2014 our customer contacted our billing teams for assistance with the renewal of their hosting plan for another year term. GoDaddy is currently offering the purchase of new hosting plans at a discounted price. The promotion which our customer is referencing is for the purchase of a new hosting plan. This is also supported by the screenshots provided by our customer.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion which our customer desired is not applicable to the transaction in question due to offer restrictions.Resolution:Go Daddy acted in good faith to uphold its agreements with our customer.The promotion was not applicable to the renewal transaction. As such, we are unable to provide the desired refund. Thank you for the opportunity to address this matter.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 11,...
2016, our customer purchased GoDaddy’s Web Store Design for a 1-year term with assistance from GoDaddy’s customer care team. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.During this call, our customer was also informed of limitations that may be involved with the design.Our customer completed submission of content on February 24, 2016. The site in question was completed and initially published on March 14, 2016. On multiple occasions in March and April, our customer contacted our Professional Web Design team to make changes to their site. On April 27, 2016 our customer contacted GoDaddy’s customer care to request a full refund of the site design purchase, indicating they had found a third party to build their site. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer was correctly informed on April 27, 2016 that this service is non-refundable, as their site build had been completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service· Domain Name RegistrationThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer registers a domain they have the option to list a business or organization as the registrant of the domain. If they choose to do so we are required to confirm the validity of the business if a dispute should arise as the business or organization takes precedence over an individual listed on the domain registration. Adding a business or organization is not required.Our Domain Services team has also done everything possible within our scope of support to assist the complainant with this matter. Account management and security are the complainant’s agreed responsibility.As the complainant has stated they do not have the documents requested for us to be able to confirm the ownership of the domain, we consider this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes but we wanted to provide the complainant with the Uniform Domain Name Dispute Resolution Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN&isc=GD...⇄ also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal attorney for further advice. https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENA&isc=GD...⇄ we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the complainant’s concerns. The complainant is not the listed administrator of the GoDaddy account in question. Nor has GoDaddy entered into any relationship or agreements with the complainant with regards to this account. On April 17, 2017, the complainant...
contacted GoDaddy’s Customer Care Center to request a credit for the most recent domain renewal be applied to a domain name under their control. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The complainant needs to know that a domain's term of renewal is not arbitrarily set by GoDaddy. Customers choose their initial date of registration and the term of registration. At the time of purchase our customers have many options available to them such as recording the expiration date in their ledger or calendar. Account management is a customer responsibility. Co-managing accounts, such as the complainant appears to have done, is strongly discouraged. GoDaddy accounts are specifically designed for a single user. The complainant may wish to review GoDaddy’s Refund Policy in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Revdex.com:My primary complaint was not with their business practice. It was with their refusal to get on the phone to discuss the situation. After filing my complaint, they did reach out to me, and after multiple phone calls, I was able to accomplish what I originally desired, therefore, my complaint was satisfied. Their resolution letter was misleading as to the complaint and the problem, and, while resolving my specific issue, did not address their non-responsive policy of not discussing the issue with the customer. A simple phone call would have allowed me to avoid this complaint.Regards,
[redacted]
I do not accept the response from godaddy.com to resolve this complaint. I did not cancel my website builder subscription in March 2016. I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally. I am not an it and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as a reputable business; however, over time it just turned into a money making machine regardless of how it makes its money. I really believe that dishonest business practices should not prevail in business and this is what I am fighting for. How greedy could godaddy.com be to keep my payments that it did not earned and fight over a small amount of money? No, I will not accept godaddy.com response or resolution as it is NOT in good faith. I am a professional and to me integrity is more important than money. If godaddy.com will not refund me my payment in full amount so be it; however, I will continue complaining about its bad business practices. This business should not be in existence any longer as the people are dishonest and do not value customers who had been giving them business for a very long time. Thank you Revdex.com in assisting me with my complaint; however, I will continue my complaint sin some ways if this could not be resolved with your assistance. Thank you again,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy has no record of our customer contacting us for help with removing the privacy service prior to the expiration date of the domain, nor any other date not mentioned in our original response.GoDaddy did not prevent our customer from renewing their domain without privacy in a timely manner. GoDaddy provides its customers with full control over privacy settings. At any time prior to expiration, customers can log into their account and cancel private registration. Account management is a customer responsibility. GoDaddy support representatives are unable to cancel private registration services on behalf of our customers. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On September 24, 2014 the complainant purchased an Unlimited Email plan for a one year term during a call to GoDaddy’s Customer Care Center. On June 29, 2015 the complainant contacted out Customer Care Center and renewed their Unlimited Email Plan and other products for an additional year. The next day the complainant again contacted our Customer Care Center and requested to remove the time that they had added to these products and receive a refund. A refund for all qualifying products was provided and our agent properly advised the complainant that we were unable to remove time from their email plan. The complainant then elected to end the call.The complainant next contacted our Customer Care Center on September 2, 2015 and cancelled their Unlimited Email plan. A refund for the time remaining on the email plan was provided as an in-store credit of $221.76. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a cash disbursement of the in-store credit issued on September 2, 2015. This disbursement of $221.76 may require 5 to 7 days to reflect with their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. The hosting plan in question was renewed for an additional three years on June 27, 2016, during their call with GoDaddy’s Customer Care Center. We next heard from our customer on February 24, 2017, when they contacted our Customer Care Center to request a refund for the final two years of their hosting plant. At that time they were advised, per GoDaddy's Refund Policy, that the transaction in question is beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 22, 2017, our customer purchased an Economy Hosting plan with a domain name...
for a one-year term.GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure the owner of the payment method did authorize the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was received in a timely manner and the administrative lock the account was lifted on August 26, 2017.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Workspace Service Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, 2012 the complainant purchased an SSL Certificate for a one year term during an online transaction. The SSL Certificate was subsequently renewed each year by the complainant via an online transaction. On June 23, 2015 after the most recent renewal of the SSL Certificate in question, the complainant contacted our Customer Care Center regarding links to their [redacted] provider’s website not showing as secured. At that time the complainant was advised regarding how to specify a secure a link to the provider’s website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The SSL Certificate in question functioned as specified. The complaint has now made the recommended changes to the links associated with their [redacted] site and they show as secure. As this was not a GoDaddy issue we will not be providing the complainant with their requested adjustment. EDUCATION:The complainant might find the following GoDaddy support articles useful.Adding an SSL Certificate in Website Builderhttps://support.godaddy.com/help/article/7721/adding-an-ssl-certificate-i...⇄ vs. HTTPShttps://support.godaddy.com/help/article/5454/http-vs-https?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
I contacted godaddy support team today regarding getzlighitng.com setup, and was told that email plan is still NOT included. so it is total contradict what CEO office claims that you honor your sales agreement. and I also do NOT fell that address my concern about your sales Technic, when I purchased the plan, the email package is included as you agreed, but was removed after I check out and made payment, BUT ironically you blamed myself by removing email package, how could you explain to people like this? I feel very disappointed and do not want to buy anything for the moment. and it has been 1 month wasted, so let move on by refunding me in next email.thank you,**
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 27, 2012, our customer purchased several services including a domain name for a one-year term. This is for the service period ending November 27, 2013.On November 27, 2013 our customer manually renewed their domain name registration for another one-year term via an online transaction and also added our Protected Registration service to the domain. This is for the service period ending November 27, 2014.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.Our office has attempted to connect with our customer to discuss their concerns and have been unsuccessful. Our customer has completed the process of removing the Protected Registration service from their domain name. They may now cancel the domain name registration from within their account. Education:The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling an unwanted product:Managing Renewals for Products and Services -[redacted]Canceling Products -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. Without being...
able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint #[redacted] which our office responded to on December 5, 2014. The last renewal transaction within that GoDaddy account was processed on December 2, 2014. There have been no payments made by the complainant within the account since that date. Furthermore, since our response to consumer complaint #[redacted] our records show no attempt made by by the complainant to cancel the services in question. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, 2014 renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institution. There are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Hello,Thanks for reaching out to me and allowing me to resubmit my statement, my submission was sent in error originally. I reject the business response. As a previous customer of GoDaddy I was guided into making several changes after asking questions. GoDaddy and Web.com they have some sort of policy where you text or call them on the phone and they assist you in making changes to your account whether or not you understand the benefits of the purchases. They are in the customer service sector and their job is to get you to spend money and offer you more products regardless if you need the services or purchases at that moment. I am requesting a refund on my remaining balance for the months that I did and do not wish to use. As I was on phone and being coach along no I did not realize the expiration date to my funds in which if I felt as if my goal was not working out I would have cancelled within the given time frame. Potential customers be aware when doing business over the phone there are so many things being said and as I did had so many things going through my mind that the refund policies get lost in your transactions. I do not like how I was treated after requesting to end this business relationship and as any unhappy customer would no longer wish to remain in business or associated with the brand GoDaddy. As the website did work in good faith I do not wish to carry on.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn an effort to provide our international customers with multiple payment options, GoDaddy may utilize a local third-party payment processor.On October 8, 2015, the complainant purchased a domain name registration for a one-year term via online transaction through GoDaddy's local payment processor in India. After the purchase, the complainant indicated they had received a second billing charge for the same domain name. GoDaddy automatically submitted a refund via the local payment processor for the second transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant via email and provided details which the complainant may use to reference the refund transaction with the payment processor. Should the customer need further information, please have them contact our customer care at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2011, our customer purchased the domain name in question with...
Certified Domain and Private Registration Services for a one-year term via online transaction. The domain name was manually renewed by our customer for two-year terms at varying times since. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer. As such, when the domain name came due for renewal on February 18, 2017, the renewal failed. GoDaddy sent ten email reminder notifications to our customer between November 19, 2016 and March 1, 2017, pertaining to the renewal of the domain name in question. These notifications informed our customer of the manual renewal requirement. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On April 12, 2017, our office provided our customer with a courtesy redemption fee reduction and renewed the domain name in question. Our customer was shown how to manage the billing settings and all items are now set to automatically renew. Account management is solely a customer responsibility. We encourage our customer to review and manage their account settings to prevent further unwanted interruptions in service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Back in Aug when I originally purchased the domains, I was under the assumption it was a trial at a discounted rate. I did not check off anything giving GoDaddy permission to automatically charge my account to renew. I read all attachments at that time and do recall much of your web site was confusing. As for a reminder, yes I received one but, it DID NOT note my acct. would be automatically renewed. It just noted that my time was running out if I wanted to renew, I didn't, so I ignored it. I believe your company relies on customers like myself who are not computer savvy and therefore, take advantage. You are not a customer friendly company, your associates where not pleasant nor helpful when I called for help and after reading other complaints on the Revdex.com I'm not the only one. Companies who do care about their customers would make exceptions when a customer like myself comes a long. I obviously did not use the domain, couldn't even figure out how to and obviously missed something regarding auto pay, if I had seen that I would never have signed on. Very disappointed in how I am being handled.
Thank you Mr. [redacted] for your response. In particular, thank you for pointing me to your terms of service. I was frankly surprised by your policy of not allowing customers to cancel auto renewal when contacting customer support and providing all the requested information including a photocopy of ID -- all of which I provided immediately. Despite providing all of the documentation to cancel my account, the GoDaddy customer service representatives refused to immediately cancel my auto renewal. They insisted that it was not in their power to do so and that the GoDaddy domain protection service would have to conduct an independent evaluation of my request to cancel the service. They indicated that could take an indefinite amount of time but usually a few business days of time and that until GoDaddy determined that the domain was ok to cancel, that the auto-renewal would remain in effect. I was able to cancel only by insistent and refusing to hang up the phone until the matter was resolved. The customer service representative, whom I actually think did a fine job with a horrible policy, repeatedly claimed that it was I who was being unprofessional by not hanging up the phone on him once he explained the policy completely to me. Since I would not hang up he eventually found a way to contact the "protected domain" personnel and canceled the account and auto-renewal policy. There are several things wrong with this policy. 1) It is not in your terms of service under the section entitled "(A) GENERAL TERMS, INCLUDING AUTOMATIC RENEWAL TERMS". As a consumer, I expect this section of your service terms to be complete. It is in fact, called "universal terms" so I assume it covers every case. Nowhere in this section does it say that GoDaddy reserves the right to continue auto renewing a policy and automatically charging a credit card after the customer has requested that the service be discontinued. In fact, it implies the opposite -- that you can if you cancel the service you will be credited for the time remaining on your contract.2) Customers should be able to change their form of payment anytime they wish. The policy as explained to me by the support group was that once I had set up auto renew on my credit card there is no way to change it to anything else. I even suggested to them that if they wanted to bill me later if it turned out that the domain protection group reject my request to cancel, they could bill me. Again, this was not an option and should be.3) GoDaddy business practice of aggressively encouraging customers to sign up for auto-renewal and then putting every obstacle in place when customers want to cancel is wrong. Consumers (note to BB) should be able to simply and quickly cancel services at any time. Few if any will go to my lengths to fight this policy.I look forward to hearing how you plan modify the GoDaddy policy on cancelling accounts. Thanks for your time.
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal...
Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On November 23, 2013 our customer purchased a hosting plan for a one-year term. This is for the period ending November 23, 2014.On November 23, 2014 our customer contacted our billing teams for assistance with the renewal of their hosting plan for another year term. GoDaddy is currently offering the purchase of new hosting plans at a discounted price. The promotion which our customer is referencing is for the purchase of a new hosting plan. This is also supported by the screenshots provided by our customer.All GoDaddy offers contain either text included within, or a link to information regarding the details and limitations of the offer in question. The promotion which our customer desired is not applicable to the transaction in question due to offer restrictions.Resolution:Go Daddy acted in good faith to uphold its agreements with our customer.The promotion was not applicable to the renewal transaction. As such, we are unable to provide the desired refund. Thank you for the opportunity to address this matter.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 11,...
2016, our customer purchased GoDaddy’s Web Store Design for a 1-year term with assistance from GoDaddy’s customer care team. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.During this call, our customer was also informed of limitations that may be involved with the design.Our customer completed submission of content on February 24, 2016. The site in question was completed and initially published on March 14, 2016. On multiple occasions in March and April, our customer contacted our Professional Web Design team to make changes to their site. On April 27, 2016 our customer contacted GoDaddy’s customer care to request a full refund of the site design purchase, indicating they had found a third party to build their site. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. Our customer was correctly informed on April 27, 2016 that this service is non-refundable, as their site build had been completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service· Domain Name RegistrationThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxWhen a customer registers a domain they have the option to list a business or organization as the registrant of the domain. If they choose to do so we are required to confirm the validity of the business if a dispute should arise as the business or organization takes precedence over an individual listed on the domain registration. Adding a business or organization is not required.Our Domain Services team has also done everything possible within our scope of support to assist the complainant with this matter. Account management and security are the complainant’s agreed responsibility.As the complainant has stated they do not have the documents requested for us to be able to confirm the ownership of the domain, we consider this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously. Furthermore GoDaddy does not arbitrarily change the ownership of accounts; account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes but we wanted to provide the complainant with the Uniform Domain Name Dispute Resolution Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN&isc=GD...⇄ also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal attorney for further advice. https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENA&isc=GD...⇄ we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable agreement.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.
Thank you for the opportunity to address the complainant’s concerns. The complainant is not the listed administrator of the GoDaddy account in question. Nor has GoDaddy entered into any relationship or agreements with the complainant with regards to this account. On April 17, 2017, the complainant...
contacted GoDaddy’s Customer Care Center to request a credit for the most recent domain renewal be applied to a domain name under their control. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The complainant needs to know that a domain's term of renewal is not arbitrarily set by GoDaddy. Customers choose their initial date of registration and the term of registration. At the time of purchase our customers have many options available to them such as recording the expiration date in their ledger or calendar. Account management is a customer responsibility. Co-managing accounts, such as the complainant appears to have done, is strongly discouraged. GoDaddy accounts are specifically designed for a single user. The complainant may wish to review GoDaddy’s Refund Policy in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Revdex.com:My primary complaint was not with their business practice. It was with their refusal to get on the phone to discuss the situation. After filing my complaint, they did reach out to me, and after multiple phone calls, I was able to accomplish what I originally desired, therefore, my complaint was satisfied. Their resolution letter was misleading as to the complaint and the problem, and, while resolving my specific issue, did not address their non-responsive policy of not discussing the issue with the customer. A simple phone call would have allowed me to avoid this complaint.Regards,
[redacted]
I do not accept the response from godaddy.com to resolve this complaint. I did not cancel my website builder subscription in March 2016. I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally. I am not an i
t and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as a reputable business; however, over time it just turned into a money making machine regardless of how it makes its money. I really believe that dishonest business practices should not prevail in business and this is what I am fighting for. How greedy could godaddy.com be to keep my payments that it did not earned and fight over a small amount of money? No, I will not accept godaddy.com response or resolution as it is NOT in good faith. I am a professional and to me integrity is more important than money. If godaddy.com will not refund me my payment in full amount so be it; however, I will continue complaining about its bad business practices. This business should not be in existence any longer as the people are dishonest and do not value customers who had been giving them business for a very long time. Thank you Revdex.com in assisting me with my complaint; however, I will continue my complaint sin some ways if this could not be resolved with your assistance. Thank you again,[redacted]
Thank you for the opportunity to address our customer’s additional concerns.GoDaddy has no record of our customer contacting us for help with removing the privacy service prior to the expiration date of the domain, nor any other date not mentioned in our original response.GoDaddy did not prevent our customer from renewing their domain without privacy in a timely manner. GoDaddy provides its customers with full control over privacy settings. At any time prior to expiration, customers can log into their account and cancel private registration. Account management is a customer responsibility. GoDaddy support representatives are unable to cancel private registration services on behalf of our customers. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting Agreement• GoDaddy Workspace Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On September 24, 2014 the complainant purchased an Unlimited Email plan for a one year term during a call to GoDaddy’s Customer Care Center. On June 29, 2015 the complainant contacted out Customer Care Center and renewed their Unlimited Email Plan and other products for an additional year. The next day the complainant again contacted our Customer Care Center and requested to remove the time that they had added to these products and receive a refund. A refund for all qualifying products was provided and our agent properly advised the complainant that we were unable to remove time from their email plan. The complainant then elected to end the call.The complainant next contacted our Customer Care Center on September 2, 2015 and cancelled their Unlimited Email plan. A refund for the time remaining on the email plan was provided as an in-store credit of $221.76. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complaint with a cash disbursement of the in-store credit issued on September 2, 2015. This disbursement of $221.76 may require 5 to 7 days to reflect with their financial institution.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer's additional concerns. We stand by our previous response. The hosting plan in question was renewed for an additional three years on June 27, 2016, during their call with GoDaddy’s Customer Care Center. We next heard from our customer on February 24, 2017, when they contacted our Customer Care Center to request a refund for the final two years of their hosting plant. At that time they were advised, per GoDaddy's Refund Policy, that the transaction in question is beyond refund eligibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On August 22, 2017, our customer purchased an Economy Hosting plan with a domain name...
for a one-year term.GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customer’s transaction was flagged for review by our Verification Team, and an email sent to the address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure the owner of the payment method did authorize the transaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Information requested by our Verification Office was received in a timely manner and the administrative lock the account was lifted on August 26, 2017.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Workspace Service Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, 2012 the complainant purchased an SSL Certificate for a one year term during an online transaction. The SSL Certificate was subsequently renewed each year by the complainant via an online transaction. On June 23, 2015 after the most recent renewal of the SSL Certificate in question, the complainant contacted our Customer Care Center regarding links to their [redacted] provider’s website not showing as secured. At that time the complainant was advised regarding how to specify a secure a link to the provider’s website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The SSL Certificate in question functioned as specified. The complaint has now made the recommended changes to the links associated with their [redacted] site and they show as secure. As this was not a GoDaddy issue we will not be providing the complainant with their requested adjustment. EDUCATION:The complainant might find the following GoDaddy support articles useful.Adding an SSL Certificate in Website Builderhttps://support.godaddy.com/help/article/7721/adding-an-ssl-certificate-i...⇄ vs. HTTPShttps://support.godaddy.com/help/article/5454/http-vs-https?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
I contacted godaddy support team today regarding getzlighitng.com setup, and was told that email plan is still NOT included. so it is total contradict what CEO office claims that you honor your sales agreement. and I also do NOT fell that address my concern about your sales Technic, when I purchased the plan, the email package is included as you agreed, but was removed after I check out and made payment, BUT ironically you blamed myself by removing email package, how could you explain to people like this? I feel very disappointed and do not want to buy anything for the moment. and it has been 1 month wasted, so let move on by refunding me in next email.thank you,**
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service...
Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 27, 2012, our customer purchased several services including a domain name for a one-year term. This is for the service period ending November 27, 2013.On November 27, 2013 our customer manually renewed their domain name registration for another one-year term via an online transaction and also added our Protected Registration service to the domain. This is for the service period ending November 27, 2014.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.Our office has attempted to connect with our customer to discuss their concerns and have been unsuccessful. Our customer has completed the process of removing the Protected Registration service from their domain name. They may now cancel the domain name registration from within their account. Education:The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling an unwanted product:Managing Renewals for Products and Services -[redacted]Canceling Products -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant. Without being...
able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint #[redacted] which our office responded to on December 5, 2014. The last renewal transaction within that GoDaddy account was processed on December 2, 2014. There have been no payments made by the complainant within the account since that date. Furthermore, since our response to consumer complaint #[redacted] our records show no attempt made by by the complainant to cancel the services in question. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, 2014 renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institution. There are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Hello,Thanks for reaching out to me and allowing me to resubmit my statement, my submission was sent in error originally. I reject the business response. As a previous customer of GoDaddy I was guided into making several changes after asking questions. GoDaddy and Web.com they have some sort of policy where you text or call them on the phone and they assist you in making changes to your account whether or not you understand the benefits of the purchases. They are in the customer service sector and their job is to get you to spend money and offer you more products regardless if you need the services or purchases at that moment. I am requesting a refund on my remaining balance for the months that I did and do not wish to use. As I was on phone and being coach along no I did not realize the expiration date to my funds in which if I felt as if my goal was not working out I would have cancelled within the given time frame. Potential customers be aware when doing business over the phone there are so many things being said and as I did had so many things going through my mind that the refund policies get lost in your transactions. I do not like how I was treated after requesting to end this business relationship and as any unhappy customer would no longer wish to remain in business or associated with the brand GoDaddy. As the website did work in good faith I do not wish to carry on.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn an effort to provide our international customers with multiple payment options, GoDaddy may utilize a local third-party payment processor.On October 8, 2015, the complainant purchased a domain name registration for a one-year term via online transaction through GoDaddy's local payment processor in India. After the purchase, the complainant indicated they had received a second billing charge for the same domain name. GoDaddy automatically submitted a refund via the local payment processor for the second transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant via email and provided details which the complainant may use to reference the refund transaction with the payment processor. Should the customer need further information, please have them contact our customer care at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2011, our customer purchased the domain name in question with...
Certified Domain and Private Registration Services for a one-year term via online transaction. The domain name was manually renewed by our customer for two-year terms at varying times since. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer. As such, when the domain name came due for renewal on February 18, 2017, the renewal failed. GoDaddy sent ten email reminder notifications to our customer between November 19, 2016 and March 1, 2017, pertaining to the renewal of the domain name in question. These notifications informed our customer of the manual renewal requirement. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On April 12, 2017, our office provided our customer with a courtesy redemption fee reduction and renewed the domain name in question. Our customer was shown how to manage the billing settings and all items are now set to automatically renew. Account management is solely a customer responsibility. We encourage our customer to review and manage their account settings to prevent further unwanted interruptions in service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Back in Aug when I originally purchased the domains, I was under the assumption it was a trial at a discounted rate. I did not check off anything giving GoDaddy permission to automatically charge my account to renew. I read all attachments at that time and do recall much of your web site was confusing. As for a reminder, yes I received one but, it DID NOT note my acct. would be automatically renewed. It just noted that my time was running out if I wanted to renew, I didn't, so I ignored it. I believe your company relies on customers like myself who are not computer savvy and therefore, take advantage. You are not a customer friendly company, your associates where not pleasant nor helpful when I called for help and after reading other complaints on the Revdex.com I'm not the only one. Companies who do care about their customers would make exceptions when a customer like myself comes a long. I obviously did not use the domain, couldn't even figure out how to and obviously missed something regarding auto pay, if I had seen that I would never have signed on. Very disappointed in how I am being handled.
Thank you Mr. [redacted] for your response. In particular, thank you for pointing me to your terms of service. I was frankly surprised by your policy of not allowing customers to cancel auto renewal when contacting customer support and providing all the requested information including a photocopy of ID -- all of which I provided immediately. Despite providing all of the documentation to cancel my account, the GoDaddy customer service representatives refused to immediately cancel my auto renewal. They insisted that it was not in their power to do so and that the GoDaddy domain protection service would have to conduct an independent evaluation of my request to cancel the service. They indicated that could take an indefinite amount of time but usually a few business days of time and that until GoDaddy determined that the domain was ok to cancel, that the auto-renewal would remain in effect. I was able to cancel only by insistent and refusing to hang up the phone until the matter was resolved. The customer service representative, whom I actually think did a fine job with a horrible policy, repeatedly claimed that it was I who was being unprofessional by not hanging up the phone on him once he explained the policy completely to me. Since I would not hang up he eventually found a way to contact the "protected domain" personnel and canceled the account and auto-renewal policy. There are several things wrong with this policy. 1) It is not in your terms of service under the section entitled "(A) GENERAL TERMS, INCLUDING AUTOMATIC RENEWAL TERMS". As a consumer, I expect this section of your service terms to be complete. It is in fact, called "universal terms" so I assume it covers every case. Nowhere in this section does it say that GoDaddy reserves the right to continue auto renewing a policy and automatically charging a credit card after the customer has requested that the service be discontinued. In fact, it implies the opposite -- that you can if you cancel the service you will be credited for the time remaining on your contract.2) Customers should be able to change their form of payment anytime they wish. The policy as explained to me by the support group was that once I had set up auto renew on my credit card there is no way to change it to anything else. I even suggested to them that if they wanted to bill me later if it turned out that the domain protection group reject my request to cancel, they could bill me. Again, this was not an option and should be.3) GoDaddy business practice of aggressively encouraging customers to sign up for auto-renewal and then putting every obstacle in place when customers want to cancel is wrong. Consumers (note to BB) should be able to simply and quickly cancel services at any time. Few if any will go to my lengths to fight this policy.I look forward to hearing how you plan modify the GoDaddy policy on cancelling accounts. Thanks for your time.