Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.We also appreciate the complainant’s feedback regarding GoDaddy’s live chat. There may be times where our Customer Consultation and Care center may experience higher than normal chat volume, which may lead to longer wait times than normal. GoDaddy strives to offer the best service levels in the industry and during these times may prompt customers to call in to receive the timeliest support. As a one-time exception in an attempt to amicably resolve the complainant’s concerns, we have refunded their most recent hosting renewal transaction and disabled the product’s automatic renewal setting. If the complainant wishes to cancel the hosting account completely, they may do so utilizing the previously sent instructions. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. Based on the information provided, GoDaddy has no record of an account matching the complainant’s...
information. As such, we have no record of a call or chat with our Customer Care Center from the complainant.GoDaddy provides promotional offers to our customers towards the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. RESOLUTION:GoDaddy will honor any valid promotional offers that customers receive from us. The offer must be entered prior to completing the transaction. Additionally, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.If the complainant is seeing the offer on our site and can take a screenshot the page in question our support teams can review the offer in more details and ensure if the code is valid or just a cached page. If it’s valid, our support teams can assist the complainant with making their purchase to ensure they can take advantage of the offer.If the complainant has additional questions pertaining to promotional code limitations, they may reach out to our customer care centers 24/7 at 480-505-8877.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for your reply in this matter. There clearly is a misunderstanding, as there never was a problem with the login or password. In fact, your staff kept insisting that this was the problem, when no password change was ever required. That was not the problem, thus your staff did not resolve the problem. Even today, I must open a private browser to have access to the email, which is inefficient and inconvenient. Moreover, upon agreeing to the GoDaddy terms and package, email service is included. Given the purchase is for over a decade of service with you, I entrusted my investment with your company, and I expect our agreement to be upheld. I insist that compensation be granted, given the inconvenience and false representation of the facts, as well as the breach in contract.
Thank you for the opportunity to address the complainant’s concerns. GoDaddy’s Online Bookkeeping, formerly Outright, is an online bookkeeping tool. The complainant created the free bookkeeping account in May, 2010 and upgraded to a paid account in October, 2016. On January 4, 2017 the...
complainant contacted the GoDaddy Bookkeeping team to unsubscribe from the service. The complainant was provided proper instructions to back-up the data entered into the Online Bookkeeping tool and to unsubscribe. RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant has since disputed their January 12, 2017 service renewal transaction with their payment provider. As such, we are unable to provide the desired refund. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 31, 2015, our customer purchased a Premium Domain through GoDaddy’s...
Auction service. Following the purchase, the domain was moved into our customers account and a year of registration was added to the domain extending the expiration to February 3, 2017.GoDaddy sent five renewal notices prior to the expiration between November 4, 2016 and January 29, 2017. GoDaddy also sent three notices after the expiration on February 4, 2017, February 8, 2017, and February 15, 2017.These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed GoDaddy’s expiration life-cycle and has since been acquired by another party.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When our customer contacted our support center, they were advised we have the ability to negotiate a purchase price with the current owner of the domain name as the name is listed for sale. If our customer still wishes to reacquire the domain name in question, they are welcome to contact the owner directly in an attempt to negotiate a lower sale price or they are welcome to utilize a buy back service such as our Domain Buy Service in an attempt to negotiate the purchase of the name on their behalf. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Arthur Reeves
Dear Dispute Resolution ConsultantThank you
for the opportunity to address and bring clarity to the additional concerns
presented by the complainant. We have
resent the email as requested to the address included in the complainant’s
response. The original email was sent to the email address designated for
correspondence within their account.As
mentioned in our original response, the agreements the complainant acknowledged
and agreed to can be found at: https://www.godaddy.com/legal-agreements.aspx. The service the complainant
recently extended is working as intended. The complainant’s claim of a
reduction in functionality with the email service is inaccurate, as the service
provided now is the same service provided prior to the operating system update
for their device. To be clear, the email service in use by the complainant has
never supported IMAP protocol. If they were to install an email client on their
device that supported POP protocol, their email would function as it had since
they began using the service.While not mentioned in the
original complaint, the exportation of sites designed in Website Builder is clearly
addressed in the Website Builder Service Agreement that the complainant agreed
to.We appreciate the complainant’s
candid feedback regarding IMAP offerings from other service providers. We
believe we provide a better value proposition when all factors are considered,
including the 24/7 customer support we provide, at the levels we do. We understand the complainant has
choices and we would like to try and resolve this amicably. If they would
rather not try another email client that supports POP, or use the available
webmail service, we will provide one year of our Unlimited Email plan at no
cost. This plan is IMAP compatible. At the end of the one year term, if they
want to continue with the service, the complainant will be responsible for all
renewal fees. Should they wish to accept this offer, they may contact our
office directly.Thank you again for the opportunity to address and bring
clarity to the additional concerns presented by the complainant.Kindest
regardsStephen
J[redacted]Office of
the CEO - [email protected] N.
Hayden Rd. Suite 226Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On June 23, 2016 our customer purchased GoDaddy's SEO Services for a one-month term...
during a call to our customer care team. SEO (Search Engine Optimization) is the work which goes into a website to assist with search engine ranking. This service renewed on a monthly basis through October 23, 2016.Customers receive a phone call from our SEO Services team within 2-3 business days following purchase. Prior to connecting with our SEO customers, the team takes time to complete a site audit and keyword research.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide customers with dedicated account representatives. GoDaddy's SEO Services team is experienced with regard to what it takes to make a website successful. During an interaction with an SEO Services manager on November 9, 2016 our customer was properly informed this service was not eligible for refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 15, 2017, our customer purchased an Office 365 Business Premium plan for a...
1-month term via online transaction. On March 17, 2017, our customer contacted our support teams and indicated they were having issues sending and receiving emails after sending a mass email mailing. Our support teams informed them it’s possible what was being sent could be getting flagged for spam due to the content in the email and explained what he needed to do to resolve this.Our customer contacted our support teams on March 18, 2017 to report an email password issue they were encountering with Outlook. Our customer felt this was a “known issue” and indicated they had moved their services to another provided. As a result, our customer requested a refund which was denied.Our support representative informed our customer there was no “known issue” and they would be able to assist with a resolution for the issue. Our customer declined to troubleshoot and ended the interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the email plan in question is not eligible for refund. Should our customer wish to troubleshoot any technical problems experienced with using the email plan in question, we suggest they continue to work with our customer care team. Additionally, our customer way wish to review our refund policy at http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. GoDaddy has zero tolerance for SPAM activity. We review all complaints for validity and will take appropriate action, however, we do not report back to the complaining party with any action taken. Typically, we will...
only follow up with the complaining party when further information is needed, and in some cases, we will also corroborate the complaint with our customers. We have reviewed the claims submitted by the complainant and have found them to be handled appropriately. RESOLUTION:In an effort to show the complainant our commitment to prevent and stop SPAM, we encourage the complainant to continue to report suspected instances of SPAM by any customer of ours, however, they need to understand they will not be advised of any actions we may take to address such situations.Additionally, if there are newsletters the complainant is receiving they believe is coming from a GoDaddy customer, they should look for a link to report this abuse. This link usually directs to https://sable.godaddy.com/abuse. The complainant should click that link in the bottom of the newsletters to report the email in question. If that link is not present, the complainant can report spam using the following link: https://supportcenter.godaddy.com/AbuseReport?ciThank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute
Resolution Consultant,Thank you
for the opportunity to address and bring clarity to the concerns presented by
our customer. We have reviewed this matter and would like to present the
following.Our customer
acknowledged and agreed to the following agreements upon conducting...
business
with GoDaddy:* Universal
Terms of Service Agreement* Domain
Name Registration AgreementThe latest
version of our Universal Terms of Service Agreement and other legal agreements
may be found at http://www.godaddy.com/legal-agreements.aspx?On November
8, 2008 our customer purchased a domain name registration via an online
transaction for a one-year term. This was for the period ending November 8,
2009. This domain name has been successfully renewed upon expiration until
November 9, 2015.On November
9, 2015; per our customers account preferences, GoDaddy attempted to
automatically renew the domain name in a good faith effort to honor its
agreements with the customer however, the customer's financial institution
declined payment. Changes to payment methods on the account were made after the
domain name in question was canceled.GoDaddy sent
renewal notices prior to the expiration date on:* October 4,
2015 (30-day notice)* November
03, 2015 (5-day notice)GoDaddy also
sent notices after the expiration date on:* November
9, 2015* November
13, 2015* November
20, 2015 (Cancellation notice)These
notifications informed our customer their expired item was at risk of being
canceled unless additional action was taken. Account management is a customer responsibility.Due to the
amount of time that had passed since the cancellation occurred, the domain name
had entered the Redemption period, requiring additional fees to recover. Our customer
did not contact our customer care teams regarding their domain name until
December 13, 2015. They were properly notified of the domain name expiration
and associated fees to redeem. Our customer declined to redeem the domain name. RESOLUTION:GoDaddy has
upheld its agreements in good faith with our customer and honored its terms of
service. Our office
has attempted to connect with our customer via phone to discuss this matter and
was only able to leave a voice messages.The recovery
of domain names in redemption is time-sensitive. As a one-time exception and gesture of
goodwill, we will waive the $80.00 redemption fee, provided the domain name is
recovered prior to December 20, 2015. Our customer is responsible for the standard domain name renewal fees
and is aware of this time frame. Our customer
may can contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877 for
assistance with redeeming the domain name.EDUCATION:For future
reference, the article below may be of assistance in the management of our
customer’s account.Managing
Renewals for Products and Services-https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ Happens
After Domain Names Expire?-https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700...⇄ />
Expired Domain Names-https://www.godaddy.com/help/recovering-expired-domain-names-5018Thank you
for the opportunity to address and bring clarity to the concerns presented by
our customer.Kindest
regards,Terri H[redacted]Office of
the CEO - [email protected][redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 29,...
2013, our customer purchased an Unlimited Workspace Email plan with 10 additional mailboxes via online transaction.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the email plan and additional boxes in question.GoDaddy sent renewal notices prior to the expiration date, including on March 19, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s customer care center regarding this charge until May 6, 2016. As customer’s are provided a 30-day window to receive refunds on annual plans per GoDaddy’s Refund Policy, our customer was correctly informed the transaction was non-refundable. Our customer disabled the automatic renewal feature for this product at that time.We encourage our customer to continue to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. The following links should be helpful to our customer:Turn Off Auto Renew:https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On June 26, 2015, our customer contacted our Customer Care Center via phone to get help with sending emails. The customer is using a free Workspace Email account they received with the purchase of one of their domain name registrations. While troubleshooting the matter with our technical support staff, GoDaddy was unable to replicate the problem and the customer was advised that the issue appears to be caused by something on the customer’s end, (i.e. their firewall or Internet Service Provider (ISP)). As everything was working correctly on GoDaddy’s end, no support ticket was created.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We are committed to helping our customer and our office is happy to assist our customer with this matter. Our attempts to connect with the customer has been unsuccessful. We welcome our customer to reach out to us at [redacted].[redacted] to schedule a time to call and troubleshoot over the phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
--------One of my concerns is that their system failed, and what was worse I wasn't even able to talk to a manager when I needed an explanation, they simply wouldn't take the time to talk to me. Instead I had to go through you (the Revdex.com) to get an appropriate apology and a fair explanation.If I had a Manager talk to me that day and tell me what they wrote in the previous message, I would've thank them for the apology and the explanation: "The Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them."
Almost Immediately after all this happened, the domain that I was trying to buy at $11 was not at that prize anymore, it was $400 - My future business depends on having that domain, so I had to purchase it for $400 ** * Please understand my suspicion when a business is selling an item at one price and when interest is shown, then its conveniently unavailable, and minutes later is available for purchase at 36 times its original value. ** * The fact that I purchased it at $400 only reflects the need I had for this domain. However, it doesn't reflect my satisfaction in this particular case.I have been a great customer of Godaddy.com for a long time now. As a matter of fact, this morning I purchased a domain for $2,000 the transaction in this case was successful. However, the domain in question, the one I bought for $400, [redacted], is still "transferring" to my Godaddy account. I hope they don't come back to me again saying that there was a mistake in the system.A simple apology is not enough for the time I have lost in this case and having to resort to the Revdex.com for help (because the manager wouldn't talk to me). I want a guarantee that my now purchased domain "[redacted]" will successfully transfer to my Godaddy account, I also want them to promise there won't be any more "system errors" with any of my other domains. I also would suggest, as sign of good faith from their part to offer me compensation of a significant kind. Regards,
[redacted]
I purchased a "professionally" built website. I disagree with the company's claim of delivering a professional site in good faith. Pictures overlapping text in several places, cut and pasting information from my document down the middle of each page with all pictures stuck at the bottom of each page, and random duplicated text on several pages is not considered custom or professional grade.It took 3 days and the threat of my representative pulling his business and support from GoDaddy for the company to respond to my call. This is not professional for a national company. So I reject their claim that everything was done in good faith from their end.We currently have a plan of action to correct the site. We are now over 36 days since the information for the site was submitted to GoDaddy, with each day after the 15th day costing me revenue and cancelled events. Until my site is delivered without web designer errors in a reasonable time, this is not resolved. I will keep the Revdex.com abreast to our progress.[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 28, 2007, our customer purchased the domain name in question for a...
ten-year term with a representative over the phone. In accordance with our customer’s account settings GoDaddy processed an automatic renewal for a ten-year term on March 30, 2017. In accordance with Registry requirements GoDaddy is able to allot a five day window in which a multi-year domain name renewal can be canceled and refunded. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. While the domain name is no longer eligible for refund, we have provided our customer with an exception. The domain name has been repossessed from our customer’s account and a full refund issued. If our customer has any questions or concerns, they may connect with our office via email at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 12, 2017, our customer connected with our Professional Web Services team...
via chat to request assistance with installing an application within their existing web hosting plan. GoDaddy’s Professional Web Services team assists customers with constructing new, custom websites. This team does not provide general support for existing websites. Our customer was properly informed they would need to contact our hosting support team for the assistance that was required. On May 13, 2017, our customer contacted our hosting support team and was advised of the steps to install the desired application to their hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer require technical assistance with their hosting account, or any other GoDaddy product, our friendly and knowledgeable customer care team can be reached at 480-505-8877 or by visiting https://support.godaddy.com/ for live chat, help articles and more.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 5, 2007, the complainant registered the two domain names in question via an online transaction, each for a two year term. This is for the period ending August 5, 2009. At the time of purchase, the complainant also opted to add private registration services to the domain names via an affiliate company, Domains By Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information.On May 10, 2009, the complainant manually renewed the domain names and associated private registrations, both for additional two year terms via online transaction. This is for the period ending August 5, 2011.On June 8, 2011, the complainant again manually renewed the domain names and associated private registration services, both for a four year term via online transaction. This is for the period ending August 5, 2015.On August 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain names and associated private registration in question for an additional 2 year term, and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to and after the expiration date on:• July 6, 2015 at 4:09 AM MST (30 days)• July 31, 2015 at 5:44 AM MST (5 days)• August 6, 2015 at 7:51 AM MST (automatic renewal of domains and private registration)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.As the complainant mentioned, they transferred the domain name registrations to another registrar on August 28, 2015. When a domain name is transferred between registrars, any registration time associated with the domain is transferred to that registrar as well.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The registration costs of the domain names are non-refundable as the complainant was already informed by our customer care center. GoDaddy has already provided the funds to the domain registries in question to extend the domains’ registrations, and it is an unfair proposition to ask GoDaddy to incur the cost of the complainant’s domain name registrations, despite the registration time transferring to the complainant’s new registrar.As the complainant has opened a dispute with PayPal, GoDaddy is unable to provide any goodwill gestures in the form of a refund. EDUCATION:The complainant may find the following links from our Help Center useful:• Refund Policy: https://www.godaddy.com/help/refund-policy-8849• Automatic Renewal: https://www.godaddy.com/help/automatic-renewal-19059Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. GoDaddy’s Email Marketing Agreement, which our customer agreed to at the time of purchase, outlines that customers cannot send to more unique email addresses than is permitted for the service level (plan) that was purchased. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at:[redacted]On December 5, 2014, the complainant or someone with access to the account contacted our support teams to inquire about restoring the site in question back to a specific date. At this time, the caller was informed that if GoDaddy did the restore on their behalf that there was a $149 restore fee. This fee was paid and our hosting teams worked diligently to restore the site in question.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has connected with our support teams to address the chargeback issues and the site has been un-suspended.EDUCATION:In the future, if the complainant does not want a full restore performed by GoDaddy on their behalf there, are other options available to the complainant to backup and restore their content. Below are links that may be beneficial to the complainant.Backing up Your Shared Hosting Account - [redacted]Restoring a Linux Hosting Account - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind Regards,[redacted]
Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.We also appreciate the complainant’s feedback regarding GoDaddy’s live chat. There may be times where our Customer Consultation and Care center may experience higher than normal chat volume, which may lead to longer wait times than normal. GoDaddy strives to offer the best service levels in the industry and during these times may prompt customers to call in to receive the timeliest support. As a one-time exception in an attempt to amicably resolve the complainant’s concerns, we have refunded their most recent hosting renewal transaction and disabled the product’s automatic renewal setting. If the complainant wishes to cancel the hosting account completely, they may do so utilizing the previously sent instructions. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant's concerns. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. Based on the information provided, GoDaddy has no record of an account matching the complainant’s...
information. As such, we have no record of a call or chat with our Customer Care Center from the complainant.GoDaddy provides promotional offers to our customers towards the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. RESOLUTION:GoDaddy will honor any valid promotional offers that customers receive from us. The offer must be entered prior to completing the transaction. Additionally, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.If the complainant is seeing the offer on our site and can take a screenshot the page in question our support teams can review the offer in more details and ensure if the code is valid or just a cached page. If it’s valid, our support teams can assist the complainant with making their purchase to ensure they can take advantage of the offer.If the complainant has additional questions pertaining to promotional code limitations, they may reach out to our customer care centers 24/7 at 480-505-8877.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for your reply in this matter. There clearly is a misunderstanding, as there never was a problem with the login or password. In fact, your staff kept insisting that this was the problem, when no password change was ever required. That was not the problem, thus your staff did not resolve the problem. Even today, I must open a private browser to have access to the email, which is inefficient and inconvenient. Moreover, upon agreeing to the GoDaddy terms and package, email service is included. Given the purchase is for over a decade of service with you, I entrusted my investment with your company, and I expect our agreement to be upheld. I insist that compensation be granted, given the inconvenience and false representation of the facts, as well as the breach in contract.
Thank you for the opportunity to address the complainant’s concerns. GoDaddy’s Online Bookkeeping, formerly Outright, is an online bookkeeping tool. The complainant created the free bookkeeping account in May, 2010 and upgraded to a paid account in October, 2016. On January 4, 2017 the...
complainant contacted the GoDaddy Bookkeeping team to unsubscribe from the service. The complainant was provided proper instructions to back-up the data entered into the Online Bookkeeping tool and to unsubscribe. RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant has since disputed their January 12, 2017 service renewal transaction with their payment provider. As such, we are unable to provide the desired refund. Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 31, 2015, our customer purchased a Premium Domain through GoDaddy’s...
Auction service. Following the purchase, the domain was moved into our customers account and a year of registration was added to the domain extending the expiration to February 3, 2017.GoDaddy sent five renewal notices prior to the expiration between November 4, 2016 and January 29, 2017. GoDaddy also sent three notices after the expiration on February 4, 2017, February 8, 2017, and February 15, 2017.These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed GoDaddy’s expiration life-cycle and has since been acquired by another party.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When our customer contacted our support center, they were advised we have the ability to negotiate a purchase price with the current owner of the domain name as the name is listed for sale. If our customer still wishes to reacquire the domain name in question, they are welcome to contact the owner directly in an attempt to negotiate a lower sale price or they are welcome to utilize a buy back service such as our Domain Buy Service in an attempt to negotiate the purchase of the name on their behalf. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Arthur Reeves
Dear Dispute Resolution ConsultantThank you
for the opportunity to address and bring clarity to the additional concerns
presented by the complainant. We have
resent the email as requested to the address included in the complainant’s
response. The original email was sent to the email address designated for
correspondence within their account.As
mentioned in our original response, the agreements the complainant acknowledged
and agreed to can be found at: https://www.godaddy.com/legal-agreements.aspx. The service the complainant
recently extended is working as intended. The complainant’s claim of a
reduction in functionality with the email service is inaccurate, as the service
provided now is the same service provided prior to the operating system update
for their device. To be clear, the email service in use by the complainant has
never supported IMAP protocol. If they were to install an email client on their
device that supported POP protocol, their email would function as it had since
they began using the service.While not mentioned in the
original complaint, the exportation of sites designed in Website Builder is clearly
addressed in the Website Builder Service Agreement that the complainant agreed
to.We appreciate the complainant’s
candid feedback regarding IMAP offerings from other service providers. We
believe we provide a better value proposition when all factors are considered,
including the 24/7 customer support we provide, at the levels we do. We understand the complainant has
choices and we would like to try and resolve this amicably. If they would
rather not try another email client that supports POP, or use the available
webmail service, we will provide one year of our Unlimited Email plan at no
cost. This plan is IMAP compatible. At the end of the one year term, if they
want to continue with the service, the complainant will be responsible for all
renewal fees. Should they wish to accept this offer, they may contact our
office directly.Thank you again for the opportunity to address and bring
clarity to the additional concerns presented by the complainant.Kindest
regardsStephen
J[redacted]Office of
the CEO - [email protected] N.
Hayden Rd. Suite 226Scottsdale,
AZ 85260
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On June 23, 2016 our customer purchased GoDaddy's SEO Services for a one-month term...
during a call to our customer care team. SEO (Search Engine Optimization) is the work which goes into a website to assist with search engine ranking. This service renewed on a monthly basis through October 23, 2016.Customers receive a phone call from our SEO Services team within 2-3 business days following purchase. Prior to connecting with our SEO customers, the team takes time to complete a site audit and keyword research.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not provide customers with dedicated account representatives. GoDaddy's SEO Services team is experienced with regard to what it takes to make a website successful. During an interaction with an SEO Services manager on November 9, 2016 our customer was properly informed this service was not eligible for refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 15, 2017, our customer purchased an Office 365 Business Premium plan for a...
1-month term via online transaction. On March 17, 2017, our customer contacted our support teams and indicated they were having issues sending and receiving emails after sending a mass email mailing. Our support teams informed them it’s possible what was being sent could be getting flagged for spam due to the content in the email and explained what he needed to do to resolve this.Our customer contacted our support teams on March 18, 2017 to report an email password issue they were encountering with Outlook. Our customer felt this was a “known issue” and indicated they had moved their services to another provided. As a result, our customer requested a refund which was denied.Our support representative informed our customer there was no “known issue” and they would be able to assist with a resolution for the issue. Our customer declined to troubleshoot and ended the interaction.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been properly advised the email plan in question is not eligible for refund. Should our customer wish to troubleshoot any technical problems experienced with using the email plan in question, we suggest they continue to work with our customer care team. Additionally, our customer way wish to review our refund policy at http://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the complainant. GoDaddy has zero tolerance for SPAM activity. We review all complaints for validity and will take appropriate action, however, we do not report back to the complaining party with any action taken. Typically, we will...
only follow up with the complaining party when further information is needed, and in some cases, we will also corroborate the complaint with our customers. We have reviewed the claims submitted by the complainant and have found them to be handled appropriately. RESOLUTION:In an effort to show the complainant our commitment to prevent and stop SPAM, we encourage the complainant to continue to report suspected instances of SPAM by any customer of ours, however, they need to understand they will not be advised of any actions we may take to address such situations.Additionally, if there are newsletters the complainant is receiving they believe is coming from a GoDaddy customer, they should look for a link to report this abuse. This link usually directs to https://sable.godaddy.com/abuse. The complainant should click that link in the bottom of the newsletters to report the email in question. If that link is not present, the complainant can report spam using the following link: https://supportcenter.godaddy.com/AbuseReport?ciThank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
Dear Dispute
Resolution Consultant,Thank you
for the opportunity to address and bring clarity to the concerns presented by
our customer. We have reviewed this matter and would like to present the
following.Our customer
acknowledged and agreed to the following agreements upon conducting...
business
with GoDaddy:* Universal
Terms of Service Agreement* Domain
Name Registration AgreementThe latest
version of our Universal Terms of Service Agreement and other legal agreements
may be found at http://www.godaddy.com/legal-agreements.aspx?On November
8, 2008 our customer purchased a domain name registration via an online
transaction for a one-year term. This was for the period ending November 8,
2009. This domain name has been successfully renewed upon expiration until
November 9, 2015.On November
9, 2015; per our customers account preferences, GoDaddy attempted to
automatically renew the domain name in a good faith effort to honor its
agreements with the customer however, the customer's financial institution
declined payment. Changes to payment methods on the account were made after the
domain name in question was canceled.GoDaddy sent
renewal notices prior to the expiration date on:* October 4,
2015 (30-day notice)* November
03, 2015 (5-day notice)GoDaddy also
sent notices after the expiration date on:* November
9, 2015* November
13, 2015* November
20, 2015 (Cancellation notice)These
notifications informed our customer their expired item was at risk of being
canceled unless additional action was taken. Account management is a customer responsibility.Due to the
amount of time that had passed since the cancellation occurred, the domain name
had entered the Redemption period, requiring additional fees to recover. Our customer
did not contact our customer care teams regarding their domain name until
December 13, 2015. They were properly notified of the domain name expiration
and associated fees to redeem. Our customer declined to redeem the domain name. RESOLUTION:GoDaddy has
upheld its agreements in good faith with our customer and honored its terms of
service. Our office
has attempted to connect with our customer via phone to discuss this matter and
was only able to leave a voice messages.The recovery
of domain names in redemption is time-sensitive. As a one-time exception and gesture of
goodwill, we will waive the $80.00 redemption fee, provided the domain name is
recovered prior to December 20, 2015. Our customer is responsible for the standard domain name renewal fees
and is aware of this time frame. Our customer
may can contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877 for
assistance with redeeming the domain name.EDUCATION:For future
reference, the article below may be of assistance in the management of our
customer’s account.Managing
Renewals for Products and Services-https://www.godaddy.com/help/managing-renewals-for-products-and-service...⇄ Happens
After Domain Names Expire?-https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700...⇄ /> Expired Domain Names-https://www.godaddy.com/help/recovering-expired-domain-names-5018Thank you
for the opportunity to address and bring clarity to the concerns presented by
our customer.Kindest
regards,Terri H[redacted]Office of
the CEO - [email protected][redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 29,...
2013, our customer purchased an Unlimited Workspace Email plan with 10 additional mailboxes via online transaction.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the email plan and additional boxes in question.GoDaddy sent renewal notices prior to the expiration date, including on March 19, 2016. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact GoDaddy’s customer care center regarding this charge until May 6, 2016. As customer’s are provided a 30-day window to receive refunds on annual plans per GoDaddy’s Refund Policy, our customer was correctly informed the transaction was non-refundable. Our customer disabled the automatic renewal feature for this product at that time.We encourage our customer to continue to take an active role in reviewing and managing their account settings to prevent further unwanted renewals. The following links should be helpful to our customer:Turn Off Auto Renew:https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On June 26, 2015, our customer contacted our Customer Care Center via phone to get help with sending emails. The customer is using a free Workspace Email account they received with the purchase of one of their domain name registrations. While troubleshooting the matter with our technical support staff, GoDaddy was unable to replicate the problem and the customer was advised that the issue appears to be caused by something on the customer’s end, (i.e. their firewall or Internet Service Provider (ISP)). As everything was working correctly on GoDaddy’s end, no support ticket was created.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We are committed to helping our customer and our office is happy to assist our customer with this matter. Our attempts to connect with the customer has been unsuccessful. We welcome our customer to reach out to us at [redacted].[redacted] to schedule a time to call and troubleshoot over the phone.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
--------One of my concerns is that their system failed, and what was worse I wasn't even able to talk to a manager when I needed an explanation, they simply wouldn't take the time to talk to me. Instead I had to go through you (the Revdex.com) to get an appropriate apology and a fair explanation.If I had a Manager talk to me that day and tell me what they wrote in the previous message, I would've thank them for the apology and the explanation: "The Domain Name had been mistakenly listed as available as a new registration by our system and we sincerely apologize for any inconvenience this may have caused them."
Almost Immediately after all this happened, the domain that I was trying to buy at $11 was not at that prize anymore, it was $400 - My future business depends on having that domain, so I had to purchase it for $400 ** * Please understand my suspicion when a business is selling an item at one price and when interest is shown, then its conveniently unavailable, and minutes later is available for purchase at 36 times its original value. ** * The fact that I purchased it at $400 only reflects the need I had for this domain. However, it doesn't reflect my satisfaction in this particular case.I have been a great customer of Godaddy.com for a long time now. As a matter of fact, this morning I purchased a domain for $2,000 the transaction in this case was successful. However, the domain in question, the one I bought for $400, [redacted], is still "transferring" to my Godaddy account. I hope they don't come back to me again saying that there was a mistake in the system.A simple apology is not enough for the time I have lost in this case and having to resort to the Revdex.com for help (because the manager wouldn't talk to me). I want a guarantee that my now purchased domain "[redacted]" will successfully transfer to my Godaddy account, I also want them to promise there won't be any more "system errors" with any of my other domains. I also would suggest, as sign of good faith from their part to offer me compensation of a significant kind. Regards,
[redacted]
I purchased a "professionally" built website. I disagree with the company's claim of delivering a professional site in good faith. Pictures overlapping text in several places, cut and pasting information from my document down the middle of each page with all pictures stuck at the bottom of each page, and random duplicated text on several pages is not considered custom or professional grade.It took 3 days and the threat of my representative pulling his business and support from GoDaddy for the company to respond to my call. This is not professional for a national company. So I reject their claim that everything was done in good faith from their end.We currently have a plan of action to correct the site. We are now over 36 days since the information for the site was submitted to GoDaddy, with each day after the 15th day costing me revenue and cancelled events. Until my site is delivered without web designer errors in a reasonable time, this is not resolved. I will keep the Revdex.com abreast to our progress.[redacted]
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On March 28, 2007, our customer purchased the domain name in question for a...
ten-year term with a representative over the phone. In accordance with our customer’s account settings GoDaddy processed an automatic renewal for a ten-year term on March 30, 2017. In accordance with Registry requirements GoDaddy is able to allot a five day window in which a multi-year domain name renewal can be canceled and refunded. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. While the domain name is no longer eligible for refund, we have provided our customer with an exception. The domain name has been repossessed from our customer’s account and a full refund issued. If our customer has any questions or concerns, they may connect with our office via email at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 12, 2017, our customer connected with our Professional Web Services team...
via chat to request assistance with installing an application within their existing web hosting plan. GoDaddy’s Professional Web Services team assists customers with constructing new, custom websites. This team does not provide general support for existing websites. Our customer was properly informed they would need to contact our hosting support team for the assistance that was required. On May 13, 2017, our customer contacted our hosting support team and was advised of the steps to install the desired application to their hosting plan. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer require technical assistance with their hosting account, or any other GoDaddy product, our friendly and knowledgeable customer care team can be reached at 480-505-8877 or by visiting https://support.godaddy.com/ for live chat, help articles and more.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 5, 2007, the complainant registered the two domain names in question via an online transaction, each for a two year term. This is for the period ending August 5, 2009. At the time of purchase, the complainant also opted to add private registration services to the domain names via an affiliate company, Domains By Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information.On May 10, 2009, the complainant manually renewed the domain names and associated private registrations, both for additional two year terms via online transaction. This is for the period ending August 5, 2011.On June 8, 2011, the complainant again manually renewed the domain names and associated private registration services, both for a four year term via online transaction. This is for the period ending August 5, 2015.On August 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain names and associated private registration in question for an additional 2 year term, and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to and after the expiration date on:• July 6, 2015 at 4:09 AM MST (30 days)• July 31, 2015 at 5:44 AM MST (5 days)• August 6, 2015 at 7:51 AM MST (automatic renewal of domains and private registration)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.As the complainant mentioned, they transferred the domain name registrations to another registrar on August 28, 2015. When a domain name is transferred between registrars, any registration time associated with the domain is transferred to that registrar as well.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The registration costs of the domain names are non-refundable as the complainant was already informed by our customer care center. GoDaddy has already provided the funds to the domain registries in question to extend the domains’ registrations, and it is an unfair proposition to ask GoDaddy to incur the cost of the complainant’s domain name registrations, despite the registration time transferring to the complainant’s new registrar.As the complainant has opened a dispute with PayPal, GoDaddy is unable to provide any goodwill gestures in the form of a refund. EDUCATION:The complainant may find the following links from our Help Center useful:• Refund Policy: https://www.godaddy.com/help/refund-policy-8849• Automatic Renewal: https://www.godaddy.com/help/automatic-renewal-19059Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. GoDaddy’s Email Marketing Agreement, which our customer agreed to at the time of purchase, outlines that customers cannot send to more unique email addresses than is permitted for the service level (plan) that was purchased. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at:[redacted]On December 5, 2014, the complainant or someone with access to the account contacted our support teams to inquire about restoring the site in question back to a specific date. At this time, the caller was informed that if GoDaddy did the restore on their behalf that there was a $149 restore fee. This fee was paid and our hosting teams worked diligently to restore the site in question.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant has connected with our support teams to address the chargeback issues and the site has been un-suspended.EDUCATION:In the future, if the complainant does not want a full restore performed by GoDaddy on their behalf there, are other options available to the complainant to backup and restore their content. Below are links that may be beneficial to the complainant.Backing up Your Shared Hosting Account - [redacted]Restoring a Linux Hosting Account - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind Regards,[redacted]