I was told that I was refunded and I have yet to receive those funds. I was told it would take 5-7 days and it has been about 2 weeks and the bank has no record of this information regarding a refund. This company is fraud
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was misled into believing that .co websites stoodas an extension for company. This turned out to be completely false and misleading. They can have any policy they want, unless it violates Texas and/or Federal law.
Regards,
[redacted]
I did NOT buy a 5 year contract, it was a ten year at one time, period. the woman I talked to said that the credit for my web builder should have been there but it wasn't. Your records are wrong and if I have to get my records to prove it I will file charges because I know for a fact that I was told that I have 10 emails when I purchased this package.
I do not accept your "refund policy" that means absolutely nothing to me. I canceled the service, you continued to bill me for service that was no longer available to me. All it means when you say you have a 2day refund policy is that your policy is horrible and needs to be changed. I do not accept being charged monthly fees for a domain hosting for a domain I no longer owned. Aside from you taking the easy way out and saying its "policy" I want you to EXPLAIN to me why and how you can justify charging me money and for what? For instance I did not own the domain but was charged for the hosting so what if someone else bought the domain? I would continue to pay for their hosting? I did not even have ownership of the DOMAIN how can you charge for hosting it? There was nothing there to host! Don't just say it's your policy, explain from person to person how you justify that. And save me the "good faith effort" stuff because you are absolutely wrong and until I receive a refund I will continue to put complaints against your company.
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response that the GoDaddy products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility.We also again advise that if our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As indicated, the complainant is neither the account holder nor the registrant, and therefore is considered a third party in this matter. The owner of the domain name needs to continue working with our Change team by responding to the email provided to them in May. As of now, our Change team is awaiting requested documentation from the registrant. The complainant was previously informed by our Change team that we are only able to work with the domain name registrant. Until the requested information has been received from the registrant, we are not able to move forward with providing access to the account in question. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. Companies must sometimes make the difficult decision to cease (“end of life”) a...
particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. On May 12, 2015, our customer was notified of GoDaddy’s decision to “end of life” the free hosting service they are utilizing. This notification provided our customer with 37-days’ notice of the discontinuance of this hosting service to allow them time to migrate their hosting files to another hosting plan. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was provided with a customer-specific code for an Economy hosting plan for a one-year term at no charge. Which they decided to not take advantage of. The domain name that automatically renewed on September 18, 2016 and was cancelled on the same day and is in the refundable timeframe. We have refunded the renewal amount for that domain and it should appear within the customer’s account within 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 22, 2014, the complainant purchased GoDaddy’s Deluxe cPanel Linux hosting for a one year term, via online transaction. This is for the period ending October 22, 2015.On May 25, 2015, the complainant contacted GoDaddy’s customer care center regarding bouncebacks being received when sending email through the cPanel hosting plan in question. GoDaddy’s Email Operations Team determined the bounceback messages in question were due to a block on the complainant’s domain and hosting as a direct result of the domain’s reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email. Previous recipients of emails from the complainant’s hosting account and domain had marked those emails as spam, or unwanted email. The block on the emails was removed on May 28, 2015, at which time it was recommended to the complainant to audit their mailing list(s) to ensure they are sending to recipients that have opted to receive their communications.On July 14, 2015 and August 7, 2015 respectively, the complainant again contact our customer care center indicating they were unable to send emails via their hosting plan while utilizing a third-party email client, and when the emails in question contained any attached files. Our research indicates that the emails were not actively being blocked by GoDaddy’s servers at the time of review, nor are currently being blocked.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy must balance its responsibility as a service provider to help eliminate spam from entering or leaving our systems, while at the same time providing end users with options. GoDaddy reserves the right to block emails or hosting accounts if they are found to have a negative impact on our environment or negatively impact our IP reputation status.As the complainant’s emails are not currently being blocked by our systems, the complainant may wish to review their antivirus or firewall settings to ensure these programs are not blocking any connections to GoDaddy’s servers. They may also attempt to utilize the third-party email client in question on a different PC while utilizing a different Internet Service Provider (ISP) or network to ensure their issues are not related to local connections. We highly recommend the complainant continue to work with our support teams in an attempt to resolve their concerns.As a gesture of goodwill, GoDaddy has refunded the full term of the complainant’s hosting account, a total of $53.88, and the complainant is welcome to continue utilizing the hosting until the end of the current term’s expiration. Any future renewals would be the complainant’s responsibility. GoDaddy does not compensate customers for time spent maintaining their customer account or for potential lost income or revenue, and is unable to honor the complainant’s request for $10,000.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, our customer's agreed and purchased term of cPanel hosting ended on December 13, 2016. GoDaddy then provided 10 days of live site service without receiving payment. On December 23, 2016, our customer’s hosting was suspended and their domain redirected to a page with a message that the site was unavailable. Our customer’s content remained on our servers for another 10 days following the service suspension until the hosting was canceled on January 2, 2017 for nonpayment. Our customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content, which our customer has indicated they do in their most recent correspondence. As for the tools needed to upload their content, there are free tools available online. FileZilla is one such tool.GoDaddy takes weekly full backups and nightly incremental backups of our server environments. To restore an individual website, a GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of our customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort. To cover these costs, GoDaddy charges a nominal fee of $150. We hope this provides clarity on why we charge a fee for content recovery and why it is not punitive. Our offer of a reduced recovery fee of $75 still stands.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On June 10, 2008 our customer registered a domain name registration for a one-year term. This is for the service period ending June 10, 2009.On November 4, 2008 our customer added Protected Registration service to their domain name. One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. On December 9, 2009 our customer purchased a Deluxe Hosting plan for a term of twenty-three months. This is for the period ending November 9, 2011. Since November 9, 2011 our customer's account preferences instructed GoDaddy to automatically renew their hosting service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer.GoDaddy provides customers with full control over the automatic renewal feature. The customer may also, at any time, log into their account and modify this preference. Account management is a customer responsibility. On June 12, 2009, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June 12, 2010.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2009April 12, 2009May 27, 2009June 9, 2009On June 15, 2010 our customer renewed their domain name for a one-year term. This is for the period ending June, 2011.On June 13, 2011 our customer renewed their domain name for a one-year term. This is for the period ending June, 2012.On June 16, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June, 2013.GoDaddy sent renewal notices prior to the expiration date on: March 13, 2012April 12, 2012May 27, 2012June 9, 2012On June 12, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for another one-year term. In a good faith effort to honor its agreements with the customer a renewal attempt was made. However, the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2013April 12, 2013May 12, 2013May 27, 2013 GoDaddy sent post-expiration renewal notices on:June 12, 2013June 16, 2013On June 23, 2013, GoDaddy honored its agreements with our customer and placed their domain in a protected status due to their purchase of our Protected Registration service. Domains will remain in this protected status for a one-year term, allowing the customer time to recover the domain. If the domain is not recovered in that time period, the domain will follow the standard life cycle.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy did not deny our customer access to their email. Our customer had allowed their domain name expire, which ceased all services associated with it, including our customer’s email address where all account notices were sent.When working with our Customer Care staff, the customer was assisted with updating their account preferences and disabling the automatic renewal preference for their hosting plan. Per our Refund Policy, a refund for the latest monthly renewal was provided to our customer.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:What happens after domain names expire? -[redacted]Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, 2012...
our customer registered a domain for a 2-year term via online transaction. The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/7 Customer Care team until June 18, 2016 and was properly informed the service was beyond refund eligibility. During this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expiration. Our customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Quick Shopping Cart Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint purchased a Deluxe Quick Shopping Cart during an online transaction through the GoDaddy website. They subsequently upgraded to an Unlimited Quick Shopping Cart and requested to receive discounted pricing for the upgrade. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception we have a provided the complaint with a refund of $50.00 against the cost of upgrading their Quick Shopping Cart. This reflects the pricing the complainant had requested.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
###-###-#### Phone
###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Based on the information provided by the customer, GoDaddy is unable to identify an account to properly address their concerns. Our customer acknowledged and agreed to GoDaddy's...
agreements upon conducting business with GoDaddy. The latest version of these agreements can be found a[redacted] Should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of Use• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $12.00 via an online transaction. As part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office 365 Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October 2014 and February 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their website. The complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilities. Website Builder is ultimately a do-it-yourself product that provides a template-based builder to create websites. The complainant did not contact support again regarding Website Builder until May 8, 2015 at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B". On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration. GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment method. The Email Essentials plan and registration of Domain "A" are non-refundable. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.On January 24, 2013, our customer contacted our Customer Care team. As our customer was unable to provide the necessary information to identify themselves as the owner of the account, GoDaddy was unable to provide account specific assistance. Our customer was required to make any desired account preference updates or product cancellations. Again, account management is a customer responsibility.While GoDaddy proactively sent expiration notices to our customer via email before each service's expiration and subsequent renewal date, GoDaddy simply has no control over what happens to the email notice after it leaves our system. If our customer changes their email address, as it appears our customer had done, we simply have no way of knowing what their new address is unless they inform us by updating their account.On February 16, 2017, a domain name was automatically renewed for a 5-year term per our customer’s account preferences. Our customer had disputed the transaction with their financial provider. The domain associated with this transaction has been removed from the account.There are products and services remaining within our customer’s account. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Our customer may find the following articles helpful:Turn off auto renew -https://www.godaddy.com/help/turn-off-auto-renew-20008?Delete products in my GoDaddy account -https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wanted. It was not simply a matter of GoDaddy following its corporate procedures. I want full resolution. I want my name removed from the WhoIs database, and I do not want any connection with this domain ([redacted]) that I never purchased. If you go to the WhoIs listing ([redacted]) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call list. I have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has provided multiple gestures of goodwill. On May 4, 2016, to resolve Revdex.com Complaint [redacted], our customer was provided 1-month of hosting services. Furthermore, on July 18, 2016 our customer was provided a hosting plan upgrade and 1-month renewal at no cost after stating they did not have a pleasant interaction with our support team. GoDaddy has provided our customer $54.71 CAD in goodwill gestures. GoDaddy will not continue to provide further services at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
I was not notified by go daddy.com of any renewal for any service for 2016 so much for their 100% satisfaction guarantee thanks for your help in this matter even though I know it's not going to be resolved they are just ripping their customers off never dealt with such a company in all my life
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s understanding, GoDaddy has made multiple attempts to connect with our customer by phone, utilizing the information they had provided. At no time has there been an option to leave a voice message. We again welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at [redacted].Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2015, our customer added and purchased a one-year term of cPanel Linux...
shared hosting for a one-year term, via online transaction when renewing domains in their account. On December 1, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on November 21, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.Our customer contacted GoDaddy’s Customer Care team on July 20, 2017 to request a full refund for the original purchase and renewal of the hosting. Our Customer Care team offered a refund of the most recent renewal as an exception to our Refund Policy, which our customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has refunded the most recent renewal of the hosting account in question, totaling $95.88, as a one-time exception to our Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotWe also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I was told that I was refunded and I have yet to receive those funds. I was told it would take 5-7 days and it has been about 2 weeks and the bank has no record of this information regarding a refund. This company is fraud
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was misled into believing that .co websites stoodas an extension for company. This turned out to be completely false and misleading. They can have any policy they want, unless it violates Texas and/or Federal law.
Regards,
[redacted]
I did NOT buy a 5 year contract, it was a ten year at one time, period. the woman I talked to said that the credit for my web builder should have been there but it wasn't. Your records are wrong and if I have to get my records to prove it I will file charges because I know for a fact that I was told that I have 10 emails when I purchased this package.
I do not accept your "refund policy" that means absolutely nothing to me. I canceled the service, you continued to bill me for service that was no longer available to me. All it means when you say you have a 2day refund policy is that your policy is horrible and needs to be changed. I do not accept being charged monthly fees for a domain hosting for a domain I no longer owned. Aside from you taking the easy way out and saying its "policy" I want you to EXPLAIN to me why and how you can justify charging me money and for what? For instance I did not own the domain but was charged for the hosting so what if someone else bought the domain? I would continue to pay for their hosting? I did not even have ownership of the DOMAIN how can you charge for hosting it? There was nothing there to host! Don't just say it's your policy, explain from person to person how you justify that. And save me the "good faith effort" stuff because you are absolutely wrong and until I receive a refund I will continue to put complaints against your company.
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response that the GoDaddy products our customer purchased worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transactions in question are beyond refund eligibility.We also again advise that if our customer wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As indicated, the complainant is neither the account holder nor the registrant, and therefore is considered a third party in this matter. The owner of the domain name needs to continue working with our Change team by responding to the email provided to them in May. As of now, our Change team is awaiting requested documentation from the registrant. The complainant was previously informed by our Change team that we are only able to work with the domain name registrant. Until the requested information has been received from the registrant, we are not able to move forward with providing access to the account in question. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. Companies must sometimes make the difficult decision to cease (“end of life”) a...
particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. On May 12, 2015, our customer was notified of GoDaddy’s decision to “end of life” the free hosting service they are utilizing. This notification provided our customer with 37-days’ notice of the discontinuance of this hosting service to allow them time to migrate their hosting files to another hosting plan. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was provided with a customer-specific code for an Economy hosting plan for a one-year term at no charge. Which they decided to not take advantage of. The domain name that automatically renewed on September 18, 2016 and was cancelled on the same day and is in the refundable timeframe. We have refunded the renewal amount for that domain and it should appear within the customer’s account within 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 22, 2014, the complainant purchased GoDaddy’s Deluxe cPanel Linux hosting for a one year term, via online transaction. This is for the period ending October 22, 2015.On May 25, 2015, the complainant contacted GoDaddy’s customer care center regarding bouncebacks being received when sending email through the cPanel hosting plan in question. GoDaddy’s Email Operations Team determined the bounceback messages in question were due to a block on the complainant’s domain and hosting as a direct result of the domain’s reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email. Previous recipients of emails from the complainant’s hosting account and domain had marked those emails as spam, or unwanted email. The block on the emails was removed on May 28, 2015, at which time it was recommended to the complainant to audit their mailing list(s) to ensure they are sending to recipients that have opted to receive their communications.On July 14, 2015 and August 7, 2015 respectively, the complainant again contact our customer care center indicating they were unable to send emails via their hosting plan while utilizing a third-party email client, and when the emails in question contained any attached files. Our research indicates that the emails were not actively being blocked by GoDaddy’s servers at the time of review, nor are currently being blocked.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy must balance its responsibility as a service provider to help eliminate spam from entering or leaving our systems, while at the same time providing end users with options. GoDaddy reserves the right to block emails or hosting accounts if they are found to have a negative impact on our environment or negatively impact our IP reputation status.As the complainant’s emails are not currently being blocked by our systems, the complainant may wish to review their antivirus or firewall settings to ensure these programs are not blocking any connections to GoDaddy’s servers. They may also attempt to utilize the third-party email client in question on a different PC while utilizing a different Internet Service Provider (ISP) or network to ensure their issues are not related to local connections. We highly recommend the complainant continue to work with our support teams in an attempt to resolve their concerns.As a gesture of goodwill, GoDaddy has refunded the full term of the complainant’s hosting account, a total of $53.88, and the complainant is welcome to continue utilizing the hosting until the end of the current term’s expiration. Any future renewals would be the complainant’s responsibility. GoDaddy does not compensate customers for time spent maintaining their customer account or for potential lost income or revenue, and is unable to honor the complainant’s request for $10,000.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. As stated in our original response, our customer's agreed and purchased term of cPanel hosting ended on December 13, 2016. GoDaddy then provided 10 days of live site service without receiving payment. On December 23, 2016, our customer’s hosting was suspended and their domain redirected to a page with a message that the site was unavailable. Our customer’s content remained on our servers for another 10 days following the service suspension until the hosting was canceled on January 2, 2017 for nonpayment. Our customer is under no obligation to pay a restore fee to recover their website, provided they have their own independent backups of their content, which our customer has indicated they do in their most recent correspondence. As for the tools needed to upload their content, there are free tools available online. FileZilla is one such tool.GoDaddy takes weekly full backups and nightly incremental backups of our server environments. To restore an individual website, a GoDaddy server administrator would need to provision a new and different server, restore the weekly full backup and then the nightly backups incrementally to the time of requested restoration. Once the server has been restored to the correct point in time, our server administrator would then access the server and make copies of our customer’s website files. They would then upload these copies to our customer’s current hosting account. This process is costly in both time and manual effort. To cover these costs, GoDaddy charges a nominal fee of $150. We hope this provides clarity on why we charge a fee for content recovery and why it is not punitive. Our offer of a reduced recovery fee of $75 still stands.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On June 10, 2008 our customer registered a domain name registration for a one-year term. This is for the service period ending June 10, 2009.On November 4, 2008 our customer added Protected Registration service to their domain name. One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. On December 9, 2009 our customer purchased a Deluxe Hosting plan for a term of twenty-three months. This is for the period ending November 9, 2011. Since November 9, 2011 our customer's account preferences instructed GoDaddy to automatically renew their hosting service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer.GoDaddy provides customers with full control over the automatic renewal feature. The customer may also, at any time, log into their account and modify this preference. Account management is a customer responsibility. On June 12, 2009, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June 12, 2010.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2009April 12, 2009May 27, 2009June 9, 2009On June 15, 2010 our customer renewed their domain name for a one-year term. This is for the period ending June, 2011.On June 13, 2011 our customer renewed their domain name for a one-year term. This is for the period ending June, 2012.On June 16, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June, 2013.GoDaddy sent renewal notices prior to the expiration date on: March 13, 2012April 12, 2012May 27, 2012June 9, 2012On June 12, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for another one-year term. In a good faith effort to honor its agreements with the customer a renewal attempt was made. However, the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2013April 12, 2013May 12, 2013May 27, 2013 GoDaddy sent post-expiration renewal notices on:June 12, 2013June 16, 2013On June 23, 2013, GoDaddy honored its agreements with our customer and placed their domain in a protected status due to their purchase of our Protected Registration service. Domains will remain in this protected status for a one-year term, allowing the customer time to recover the domain. If the domain is not recovered in that time period, the domain will follow the standard life cycle.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy did not deny our customer access to their email. Our customer had allowed their domain name expire, which ceased all services associated with it, including our customer’s email address where all account notices were sent.When working with our Customer Care staff, the customer was assisted with updating their account preferences and disabling the automatic renewal preference for their hosting plan. Per our Refund Policy, a refund for the latest monthly renewal was provided to our customer.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:What happens after domain names expire? -[redacted]Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, 2012...
our customer registered a domain for a 2-year term via online transaction. The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/7 Customer Care team until June 18, 2016 and was properly informed the service was beyond refund eligibility. During this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expiration. Our customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:
• GoDaddy Universal Terms of Service Agreement
• GoDaddy Quick Shopping Cart Agreement
The latest version of these agreements can be found at: [redacted]
On September 26, 2014 the complaint purchased a Deluxe Quick Shopping Cart during an online transaction through the GoDaddy website. They subsequently upgraded to an Unlimited Quick Shopping Cart and requested to receive discounted pricing for the upgrade. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception we have a provided the complaint with a refund of $50.00 against the cost of upgrading their Quick Shopping Cart. This reflects the pricing the complainant had requested.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kind regards,
[redacted]
Office of the CEO - GoDaddy
[redacted]
###-###-#### Phone
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Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Based on the information provided by the customer, GoDaddy is unable to identify an account to properly address their concerns. Our customer acknowledged and agreed to GoDaddy's...
agreements upon conducting business with GoDaddy. The latest version of these agreements can be found a[redacted] Should the customer have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of Use• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $12.00 via an online transaction. As part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office 365 Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October 2014 and February 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their website. The complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilities. Website Builder is ultimately a do-it-yourself product that provides a template-based builder to create websites. The complainant did not contact support again regarding Website Builder until May 8, 2015 at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B". On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration. GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment method. The Email Essentials plan and registration of Domain "A" are non-refundable. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns.On January 24, 2013, our customer contacted our Customer Care team. As our customer was unable to provide the necessary information to identify themselves as the owner of the account, GoDaddy was unable to provide account specific assistance. Our customer was required to make any desired account preference updates or product cancellations. Again, account management is a customer responsibility.While GoDaddy proactively sent expiration notices to our customer via email before each service's expiration and subsequent renewal date, GoDaddy simply has no control over what happens to the email notice after it leaves our system. If our customer changes their email address, as it appears our customer had done, we simply have no way of knowing what their new address is unless they inform us by updating their account.On February 16, 2017, a domain name was automatically renewed for a 5-year term per our customer’s account preferences. Our customer had disputed the transaction with their financial provider. The domain associated with this transaction has been removed from the account.There are products and services remaining within our customer’s account. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Our customer may find the following articles helpful:Turn off auto renew -https://www.godaddy.com/help/turn-off-auto-renew-20008?Delete products in my GoDaddy account -https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468?Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wanted. It was not simply a matter of GoDaddy following its corporate procedures. I want full resolution. I want my name removed from the WhoIs database, and I do not want any connection with this domain ([redacted]) that I never purchased. If you go to the WhoIs listing ([redacted]) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call list. I have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has provided multiple gestures of goodwill. On May 4, 2016, to resolve Revdex.com Complaint [redacted], our customer was provided 1-month of hosting services. Furthermore, on July 18, 2016 our customer was provided a hosting plan upgrade and 1-month renewal at no cost after stating they did not have a pleasant interaction with our support team. GoDaddy has provided our customer $54.71 CAD in goodwill gestures. GoDaddy will not continue to provide further services at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
I was not notified by go daddy.com of any renewal for any service for 2016 so much for their 100% satisfaction guarantee thanks for your help in this matter even though I know it's not going to be resolved they are just ripping their customers off never dealt with such a company in all my life
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s understanding, GoDaddy has made multiple attempts to connect with our customer by phone, utilizing the information they had provided. At no time has there been an option to leave a voice message. We again welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at [redacted].Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2015, our customer added and purchased a one-year term of cPanel Linux...
shared hosting for a one-year term, via online transaction when renewing domains in their account. On December 1, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on November 21, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.Our customer contacted GoDaddy’s Customer Care team on July 20, 2017 to request a full refund for the original purchase and renewal of the hosting. Our Customer Care team offered a refund of the most recent renewal as an exception to our Refund Policy, which our customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has refunded the most recent renewal of the hosting account in question, totaling $95.88, as a one-time exception to our Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotWe also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy