Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 19, 2015, our customer purchased a domain name for a one-year term via...
online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question on October 20, 2016 and October 20, 2017, and did so in a good faith effort to honor its agreements with our customer.GoDaddy provided our customer with five renewal notifications between July 21, 2017 and October 14, 2017 including an order confirmation email on October 20, 2017. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy is able to issue refunds for annual domain name renewals up to 45 days after the date of renewal. In this case, our customer will need to cancel the domain name prior to December 4, 2017 to be within refund eligibility.If our customer is unable to log into their account, our 24/7 Customer Care teams will be able to help them. Our customer will need to contact our teams at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Our customer purchased a backorder for the domain name in question through the...
GoDaddy website. They also subsequently attempted to purchase the domain directly through the GoDaddy website. Both attempts at acquiring the domain failed. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding the direct registration attempt of the domain in question, GoDaddy makes every attempt to register available domains for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain registry, to check domain availability. If GoDaddy does not receive a negative response indicating the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry. If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement. At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction. Shortly after, GoDaddy received notification the registration attempt had failed. Regarding the attempted Domain Backorder of the domain name in question. This is a service which helps customers attempt to acquire a currently registered domain if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain will be acquired. As both attempts to capture the domain have failed, our customer has been provided with full refunds. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wanted. It was not simply a matter of GoDaddy following its corporate procedures. I want full resolution. I want my name removed from the WhoIs database, and I do not want any connection with this domain ([redacted]) that I never purchased. If you go to the WhoIs listing ([redacted]) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call list. I have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2015, our customer added and purchased a one-year term of cPanel Linux...
shared hosting for a one-year term, via online transaction when renewing domains in their account. On December 1, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on November 21, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.Our customer contacted GoDaddy’s Customer Care team on July 20, 2017 to request a full refund for the original purchase and renewal of the hosting. Our Customer Care team offered a refund of the most recent renewal as an exception to our Refund Policy, which our customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has refunded the most recent renewal of the hosting account in question, totaling $95.88, as a one-time exception to our Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotWe also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 22, 2014, the complainant purchased GoDaddy’s Deluxe cPanel Linux hosting for a one year term, via online transaction. This is for the period ending October 22, 2015.On May 25, 2015, the complainant contacted GoDaddy’s customer care center regarding bouncebacks being received when sending email through the cPanel hosting plan in question. GoDaddy’s Email Operations Team determined the bounceback messages in question were due to a block on the complainant’s domain and hosting as a direct result of the domain’s reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email. Previous recipients of emails from the complainant’s hosting account and domain had marked those emails as spam, or unwanted email. The block on the emails was removed on May 28, 2015, at which time it was recommended to the complainant to audit their mailing list(s) to ensure they are sending to recipients that have opted to receive their communications.On July 14, 2015 and August 7, 2015 respectively, the complainant again contact our customer care center indicating they were unable to send emails via their hosting plan while utilizing a third-party email client, and when the emails in question contained any attached files. Our research indicates that the emails were not actively being blocked by GoDaddy’s servers at the time of review, nor are currently being blocked.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy must balance its responsibility as a service provider to help eliminate spam from entering or leaving our systems, while at the same time providing end users with options. GoDaddy reserves the right to block emails or hosting accounts if they are found to have a negative impact on our environment or negatively impact our IP reputation status.As the complainant’s emails are not currently being blocked by our systems, the complainant may wish to review their antivirus or firewall settings to ensure these programs are not blocking any connections to GoDaddy’s servers. They may also attempt to utilize the third-party email client in question on a different PC while utilizing a different Internet Service Provider (ISP) or network to ensure their issues are not related to local connections. We highly recommend the complainant continue to work with our support teams in an attempt to resolve their concerns.As a gesture of goodwill, GoDaddy has refunded the full term of the complainant’s hosting account, a total of $53.88, and the complainant is welcome to continue utilizing the hosting until the end of the current term’s expiration. Any future renewals would be the complainant’s responsibility. GoDaddy does not compensate customers for time spent maintaining their customer account or for potential lost income or revenue, and is unable to honor the complainant’s request for $10,000.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s understanding, GoDaddy has made multiple attempts to connect with our customer by phone, utilizing the information they had provided. At no time has there been an option to leave a voice message. We again welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at [redacted].Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 2, 2010 our customer purchased a Deluxe hosting plan for a 1 year term during...
a call to GoDaddy’s customer care center. That plan has subsequently renewed annually, with the last renewal being on August 8, 2015. On July 11, 2016, our customer renewed their hosting for 1 month. On August 2, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the hosting in good faith to honor agreements with our customer. Our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. GoDaddy provided ten days of service to our customer at no cost following expiration and an additional ten days of service in a suspended status prior to the service cancellation due to non-payment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 29, 2016. Account management is a customer responsibility.On November 11, 2016 our customer contacted our care center in an attempt to recover to their hosting content, and was informed that GoDaddy no longer had copies of this content. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Hosting Agreement, which our customer acknowledged and agreed to, it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. Our customer may wish to utilize an archive site such as Archive.org to recover any publicly available website snapshots. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 25,...
2011, our customer purchased the domain in question for a 5-year term via online transaction.On April 26, 2016, GoDaddy was instructed per our customer's account preferences to automatically renew the domain in question for an additional 5-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including on:• March 26, 2016• April 20, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On April 26, 2016, our customer contacted GoDaddy and was unable to provide requested account validation information. GoDaddy takes our customer's privacy very seriously, and does not randomly provide access to accounts without the proper security validation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed that the domain renewal is no longer refund-eligible. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of Use• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $12.00 via an online transaction. As part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office 365 Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October 2014 and February 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their website. The complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilities. Website Builder is ultimately a do-it-yourself product that provides a template-based builder to create websites. The complainant did not contact support again regarding Website Builder until May 8, 2015 at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B". On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration. GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment method. The Email Essentials plan and registration of Domain "A" are non-refundable. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Our customer's GoDaddy products were renewed using the payment method on file in a good faith effort to uphold our agreements with them. Account management is a customer responsibility. If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 8, 2014, the complainant purchased a domain backorder via online transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. Included in this purchase bundle was a GoDaddy Auctions membership, and a 100 pack of GoDaddy’s DomainAlert Pro monitoring credits. On January 8, 2015 and January 8, 2016, respectively, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has canceled the Auctions membership in question, a refund in the amount of $4.99 has been provided to their original payment method. For future billing concerns, the complainant may contact our support teams via phone at [redacted] or via live chat on GoDaddy’s website.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter further and would like to present the following.GoDaddy’s Invalid WHOIS team reached out to the owner of the domain in question to resolve the issue. At this time, GoDaddy’s Invalid WHOIS team took action to remove the invalid information off the WHOIS for the domain name in question.The complainant can review the WHOIS information for the domain in question by looking up the domain on who.godaddy.com. GoDaddy cannot verify or control the validity of information presented on third party WHOIS sites like the one the complainant’s response. Many third party sites like the one provided can, and do, cache information presented on the WHOIS Database. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260(480) 505-8828 Phone(480) 275-3975 Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with access to the account in question based on the documentation they have provided. GoDaddy will not (and cannot in good faith) simply allow an unauthorized party to access customer accounts and domainsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
This is absolutely untrue. I corresponded with a rep BEFORE payment was deposited in my Paypal account to let him the Paypal account on file was no longer active. He guided me through a process of adding a new Paypal account that was supposed to avoid the situation that occurred. Despite my efforts to avoid payment being put into the deleted account, Godaddy deposited it there anyway. I spoke with another rep, approximately 2 weeks ago who confirmed Godaddy DID receive the funds back from Paypal and he said to wait a few days, as funds would be deposited in the proper account. So, you did get the money back, but never paid me.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On May 22, 2003, our customer registered a domain name and added private registration services for a ten-year term. This is for the period ending May 22, 2013.On May 19, 2013, prior to its automatic renewal date, our customer manually renewed the domain name for an additional two-year term. This is for the period ending May 22, 2015.On May 23, 2015, in accordance with our customer’s account renewal preferences, GoDaddy was instructed to renew the domain name for another ten-year term (matching the original term as explained within the Domain Name Registration Agreement) and did so in a good faith effort to honor our agreements. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration and subsequent renewal on:* February 21, 2015* March 23, 2015* April 22, 2015* May 7, 2015* May 17, 2015On May 25, 2015, our customer contacted our support team and stated they did not wish for the domain to renew for ten years. As GoDaddy is unable to reduce the renewal length, our customer decided to cancel the domain name with associated private registration services to receive a full refund in accordance with our Refund Policy. The domain was canceled and is currently being held by the registry in a redemption status. To reactivate the domain, a redemption fee and the ten-year registration renewal fee is required.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On June 8, 2015, our office connected with our customer by phone and provided them with their available options to recover the domain name. As a gesture of good will, an offer to reduce the domain registration renewal fee to GoDaddy’s cost, fully waive the private registration services, and reduce the redemption fee currently being charged by the registry. This would reduce the cost by approximately $175, allowing the customer to redeem the domain name and private registration for a ten-year term for under $95.GoDaddy will honor this offer until the domain is no longer redeemable (on or around June 26, 2015).Education:Our customer might find the following GoDaddy Support articles useful.Managing Renewals for Products and Services -[redacted]Renewing Your Domain Names -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO – GoDaddy
To Whom it May Concern,I continue to dispute the $45.39 charge that Go Daddy assessed to my Capital One charge account ending in 9393 on September 6, 2015 (see Capital One letter dated October 27, 2015). In September of2014 when Go Daddy charged my credit card for their annual services I contacted their company via phone and asked that they discontinue their website support services, which they indicated they would do. I agreed to pay the fees for the current year (see copy o f Capital One account statement for August21,2014 through September 20, 2014). I do not recall being instructed that I would need to do anythingmore to have the se services discontinued. It is my understanding that phone calls into Go Daddy's offices are recorded. While I can-not recall the exact da te tha t I contacted Go Daddy it would have been near the time that I received this account statement.Go Daddy indicated in their response to you that I was notified of the pending renewal of my website services on August 23, 2015. I am aware of the e-mail they reference ( see attached e-mail da ted August20, 2015). You will also find attached two follow up e-mails from Go Daddy titled "Renewalfailure notice", one da ted August 26, 2015 and another dated Augus t 30, 2015. These two e-mails lead me to believe tha t I would not be charged for website services for the coming year.Upon receiving my credit card bill with the annual fees assessed by Go Daddy I immediately contacted Go Daddy to inquire why I had been billed for services that I had asked be discontinued a year prior. This occurred on September 30, 2015 (see copy of Capital One account statement for August 21, 2015 through September 20, 2015). Once again it is my understanding that phone calls into Go Daddy's offices are recorded. They informed me that I had not followed the procedures necessary to discontinue my website services. To say the least I was upset by this revelation and made Go Daddy aware of my displeasure at that point in time. On the same day,September 30, 2015 I disputed the related charge with Capital One.On October 1, 2015 Go Daddy provided e-mail instructions for discontinuing my website services (see attached e-mail exchange). Go Da ddy required a plethora of information, including a copy of my driver's license,before they would discontinue my website services. I asked that they show me where my contract required such informa tion be provided in order to discontinue my website services. They provided a link to the legal documents governing my use of their services. I was unable to locate any specific information regarding documenta tion requirements to discontinue website services. Regardless I provided the requested information.On October 2,2015 Go Daddy informed me that they would not be able to discontinue my website as I had not provided them with all of the information they required (see attached e-mail exchange). They indicated that I had to provide them with a color copy of my driver's license. The black and white copy was inadequate. I once again asked them to sho w me where my contract required a color copy of my driver's license in order to discontinue my website services. They did not respond to this request. I provided a color copy of my driver's license.On October 4,2015 I received formal notification that my "Protected Registration" had been removed from my account (see attached e-mail). I followed up with Go Daddy in an effort to get confirmation from them that they would not assess any further charges to my Capital One credit card account related to my account (Go Daddy account #[redacted]). The individuals I spoke with verbally indica ted that I would receive no fur ther charges.Given my experience with Go Daddy I felt these verbal commitments were inadequate. I asked that they provide such assurances in writing. To date they have refused to provide this written assurance. Consistently I have been told by Go Daddy representa tives that they can-not do this and consistently I have told them that it is not tha t they can-not do it, it is they chose not to. I suggested that they could send me a simple written letter, but again consistently Go Daddy representatives indicated that they could not do this.Bottom line Go Daddy is attempting to charge me for website services that I thought were canceled in September of 2014. Go Daddy should honor my request to have these fees credited back to my Capital One account ending in [redacted].[redacted] (cell phone ###-###-####)cc: [redacted], Go Daddy CEO & Director[redacted], Go Daddy Founder & Director[redacted] Go Daddy Director[redacted] Go Daddy Director[redacted], Go Daddy Director [redacted],Go Daddy Director [redacted],Go Daddy DirectorRevDex.com Central, Northern & Western Arizona
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has provided multiple gestures of goodwill. On May 4, 2016, to resolve Revdex.com Complaint [redacted], our customer was provided 1-month of hosting services. Furthermore, on July 18, 2016 our customer was provided a hosting plan upgrade and 1-month renewal at no cost after stating they did not have a pleasant interaction with our support team. GoDaddy has provided our customer $54.71 CAD in goodwill gestures. GoDaddy will not continue to provide further services at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. Companies must sometimes make the difficult decision to cease (“end of life”) a...
particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. On May 12, 2015, our customer was notified of GoDaddy’s decision to “end of life” the free hosting service they are utilizing. This notification provided our customer with 37-days’ notice of the discontinuance of this hosting service to allow them time to migrate their hosting files to another hosting plan. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was provided with a customer-specific code for an Economy hosting plan for a one-year term at no charge. Which they decided to not take advantage of. The domain name that automatically renewed on September 18, 2016 and was cancelled on the same day and is in the refundable timeframe. We have refunded the renewal amount for that domain and it should appear within the customer’s account within 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
honestly I have attempted to work with the customer support and they are only willing to sell me services that provide the necessary elements that were included in the package I had purchased initially. I suggested migrating me into a different account and pro rating the amount left on the contract. they were unwilling to budge even though the other service packages are notably less expensive than the initial package I had purchased. I am completely upset that it seems natural to alter their services and expect that the paying customers are going to either accept it on faith that they may in future (as specified in their response)correct their error and in the mean time we the customer are forced to deal with being unable to do business with services that were initially purchased.
I was told that I was refunded and I have yet to receive those funds. I was told it would take 5-7 days and it has been about 2 weeks and the bank has no record of this information regarding a refund. This company is fraud
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 19, 2015, our customer purchased a domain name for a one-year term via...
online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question on October 20, 2016 and October 20, 2017, and did so in a good faith effort to honor its agreements with our customer.GoDaddy provided our customer with five renewal notifications between July 21, 2017 and October 14, 2017 including an order confirmation email on October 20, 2017. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy is able to issue refunds for annual domain name renewals up to 45 days after the date of renewal. In this case, our customer will need to cancel the domain name prior to December 4, 2017 to be within refund eligibility.If our customer is unable to log into their account, our 24/7 Customer Care teams will be able to help them. Our customer will need to contact our teams at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] Our customer purchased a backorder for the domain name in question through the...
GoDaddy website. They also subsequently attempted to purchase the domain directly through the GoDaddy website. Both attempts at acquiring the domain failed. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Regarding the direct registration attempt of the domain in question, GoDaddy makes every attempt to register available domains for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain registry, to check domain availability. If GoDaddy does not receive a negative response indicating the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry. If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement. At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction. Shortly after, GoDaddy received notification the registration attempt had failed. Regarding the attempted Domain Backorder of the domain name in question. This is a service which helps customers attempt to acquire a currently registered domain if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain will be acquired. As both attempts to capture the domain have failed, our customer has been provided with full refunds. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, John M[redacted] Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wanted. It was not simply a matter of GoDaddy following its corporate procedures. I want full resolution. I want my name removed from the WhoIs database, and I do not want any connection with this domain ([redacted]) that I never purchased. If you go to the WhoIs listing ([redacted]) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call list. I have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 1, 2015, our customer added and purchased a one-year term of cPanel Linux...
shared hosting for a one-year term, via online transaction when renewing domains in their account. On December 1, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on November 21, 2016, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.Our customer contacted GoDaddy’s Customer Care team on July 20, 2017 to request a full refund for the original purchase and renewal of the hosting. Our Customer Care team offered a refund of the most recent renewal as an exception to our Refund Policy, which our customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has refunded the most recent renewal of the hosting account in question, totaling $95.88, as a one-time exception to our Refund Policy, found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotWe also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 22, 2014, the complainant purchased GoDaddy’s Deluxe cPanel Linux hosting for a one year term, via online transaction. This is for the period ending October 22, 2015.On May 25, 2015, the complainant contacted GoDaddy’s customer care center regarding bouncebacks being received when sending email through the cPanel hosting plan in question. GoDaddy’s Email Operations Team determined the bounceback messages in question were due to a block on the complainant’s domain and hosting as a direct result of the domain’s reputation with Cloudmark. Cloudmark is a service that GoDaddy and many other email providers subscribe to that provides protection against spam, viruses, phishing, and other similar threats that affect email. Previous recipients of emails from the complainant’s hosting account and domain had marked those emails as spam, or unwanted email. The block on the emails was removed on May 28, 2015, at which time it was recommended to the complainant to audit their mailing list(s) to ensure they are sending to recipients that have opted to receive their communications.On July 14, 2015 and August 7, 2015 respectively, the complainant again contact our customer care center indicating they were unable to send emails via their hosting plan while utilizing a third-party email client, and when the emails in question contained any attached files. Our research indicates that the emails were not actively being blocked by GoDaddy’s servers at the time of review, nor are currently being blocked.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy must balance its responsibility as a service provider to help eliminate spam from entering or leaving our systems, while at the same time providing end users with options. GoDaddy reserves the right to block emails or hosting accounts if they are found to have a negative impact on our environment or negatively impact our IP reputation status.As the complainant’s emails are not currently being blocked by our systems, the complainant may wish to review their antivirus or firewall settings to ensure these programs are not blocking any connections to GoDaddy’s servers. They may also attempt to utilize the third-party email client in question on a different PC while utilizing a different Internet Service Provider (ISP) or network to ensure their issues are not related to local connections. We highly recommend the complainant continue to work with our support teams in an attempt to resolve their concerns.As a gesture of goodwill, GoDaddy has refunded the full term of the complainant’s hosting account, a total of $53.88, and the complainant is welcome to continue utilizing the hosting until the end of the current term’s expiration. Any future renewals would be the complainant’s responsibility. GoDaddy does not compensate customers for time spent maintaining their customer account or for potential lost income or revenue, and is unable to honor the complainant’s request for $10,000.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s understanding, GoDaddy has made multiple attempts to connect with our customer by phone, utilizing the information they had provided. At no time has there been an option to leave a voice message. We again welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at [redacted].Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 2, 2010 our customer purchased a Deluxe hosting plan for a 1 year term during...
a call to GoDaddy’s customer care center. That plan has subsequently renewed annually, with the last renewal being on August 8, 2015. On July 11, 2016, our customer renewed their hosting for 1 month. On August 2, 2016, per our customer's account preferences, GoDaddy attempted to automatically renew the hosting in good faith to honor agreements with our customer. Our customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. GoDaddy provided ten days of service to our customer at no cost following expiration and an additional ten days of service in a suspended status prior to the service cancellation due to non-payment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Our customer did not take action and their service was canceled on August 29, 2016. Account management is a customer responsibility.On November 11, 2016 our customer contacted our care center in an attempt to recover to their hosting content, and was informed that GoDaddy no longer had copies of this content. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Hosting Agreement, which our customer acknowledged and agreed to, it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. Our customer may wish to utilize an archive site such as Archive.org to recover any publicly available website snapshots. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 25,...
2011, our customer purchased the domain in question for a 5-year term via online transaction.On April 26, 2016, GoDaddy was instructed per our customer's account preferences to automatically renew the domain in question for an additional 5-year term and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including on:• March 26, 2016• April 20, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On April 26, 2016, our customer contacted GoDaddy and was unable to provide requested account validation information. GoDaddy takes our customer's privacy very seriously, and does not randomly provide access to accounts without the proper security validation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed that the domain renewal is no longer refund-eligible. Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following links should be helpful to our customer.Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of Use• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $12.00 via an online transaction. As part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year term. The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office 365 Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October 2014 and February 2015, the complainant contacted GoDaddy’s 24/7 Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their website. The complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilities. Website Builder is ultimately a do-it-yourself product that provides a template-based builder to create websites. The complainant did not contact support again regarding Website Builder until May 8, 2015 at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B". On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration. GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment method. The Email Essentials plan and registration of Domain "A" are non-refundable. We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. Our customer's GoDaddy products were renewed using the payment method on file in a good faith effort to uphold our agreements with them. Account management is a customer responsibility. If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant, who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• ...
Domain Name Registration AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 8, 2014, the complainant purchased a domain backorder via online transaction. Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. Included in this purchase bundle was a GoDaddy Auctions membership, and a 100 pack of GoDaddy’s DomainAlert Pro monitoring credits. On January 8, 2015 and January 8, 2016, respectively, GoDaddy was instructed to automatically renew the service in question per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has canceled the Auctions membership in question, a refund in the amount of $4.99 has been provided to their original payment method. For future billing concerns, the complainant may contact our support teams via phone at [redacted] or via live chat on GoDaddy’s website.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter further and would like to present the following.GoDaddy’s Invalid WHOIS team reached out to the owner of the domain in question to resolve the issue. At this time, GoDaddy’s Invalid WHOIS team took action to remove the invalid information off the WHOIS for the domain name in question.The complainant can review the WHOIS information for the domain in question by looking up the domain on who.godaddy.com. GoDaddy cannot verify or control the validity of information presented on third party WHOIS sites like the one the complainant’s response. Many third party sites like the one provided can, and do, cache information presented on the WHOIS Database. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com14455 N. Hayden Rd. Suite 226Scottsdale, AZ 85260(480) 505-8828 Phone(480) 275-3975 Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with access to the account in question based on the documentation they have provided. GoDaddy will not (and cannot in good faith) simply allow an unauthorized party to access customer accounts and domainsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
This is absolutely untrue. I corresponded with a rep BEFORE payment was deposited in my Paypal account to let him the Paypal account on file was no longer active. He guided me through a process of adding a new Paypal account that was supposed to avoid the situation that occurred. Despite my efforts to avoid payment being put into the deleted account, Godaddy deposited it there anyway. I spoke with another rep, approximately 2 weeks ago who confirmed Godaddy DID receive the funds back from Paypal and he said to wait a few days, as funds would be deposited in the proper account. So, you did get the money back, but never paid me.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On May 22, 2003, our customer registered a domain name and added private registration services for a ten-year term. This is for the period ending May 22, 2013.On May 19, 2013, prior to its automatic renewal date, our customer manually renewed the domain name for an additional two-year term. This is for the period ending May 22, 2015.On May 23, 2015, in accordance with our customer’s account renewal preferences, GoDaddy was instructed to renew the domain name for another ten-year term (matching the original term as explained within the Domain Name Registration Agreement) and did so in a good faith effort to honor our agreements. Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration and subsequent renewal on:* February 21, 2015* March 23, 2015* April 22, 2015* May 7, 2015* May 17, 2015On May 25, 2015, our customer contacted our support team and stated they did not wish for the domain to renew for ten years. As GoDaddy is unable to reduce the renewal length, our customer decided to cancel the domain name with associated private registration services to receive a full refund in accordance with our Refund Policy. The domain was canceled and is currently being held by the registry in a redemption status. To reactivate the domain, a redemption fee and the ten-year registration renewal fee is required.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On June 8, 2015, our office connected with our customer by phone and provided them with their available options to recover the domain name. As a gesture of good will, an offer to reduce the domain registration renewal fee to GoDaddy’s cost, fully waive the private registration services, and reduce the redemption fee currently being charged by the registry. This would reduce the cost by approximately $175, allowing the customer to redeem the domain name and private registration for a ten-year term for under $95.GoDaddy will honor this offer until the domain is no longer redeemable (on or around June 26, 2015).Education:Our customer might find the following GoDaddy Support articles useful.Managing Renewals for Products and Services -[redacted]Renewing Your Domain Names -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO – GoDaddy
To Whom it May Concern,I continue to dispute the $45.39 charge that Go Daddy assessed to my Capital One charge account ending in 9393 on September 6, 2015 (see Capital One letter dated October 27, 2015). In September of2014 when Go Daddy charged my credit card for their annual services I contacted their company via phone and asked that they discontinue their website support services, which they indicated they would do. I agreed to pay the fees for the current year (see copy o f Capital One account statement for August21,2014 through September 20, 2014). I do not recall being instructed that I would need to do anythingmore to have the se services discontinued. It is my understanding that phone calls into Go Daddy's offices are recorded. While I can-not recall the exact da te tha t I contacted Go Daddy it would have been near the time that I received this account statement.Go Daddy indicated in their response to you that I was notified of the pending renewal of my website services on August 23, 2015. I am aware of the e-mail they reference ( see attached e-mail da ted August20, 2015). You will also find attached two follow up e-mails from Go Daddy titled "Renewalfailure notice", one da ted August 26, 2015 and another dated Augus t 30, 2015. These two e-mails lead me to believe tha t I would not be charged for website services for the coming year.Upon receiving my credit card bill with the annual fees assessed by Go Daddy I immediately contacted Go Daddy to inquire why I had been billed for services that I had asked be discontinued a year prior. This occurred on September 30, 2015 (see copy of Capital One account statement for August 21, 2015 through September 20, 2015). Once again it is my understanding that phone calls into Go Daddy's offices are recorded. They informed me that I had not followed the procedures necessary to discontinue my website services. To say the least I was upset by this revelation and made Go Daddy aware of my displeasure at that point in time. On the same day,September 30, 2015 I disputed the related charge with Capital One.On October 1, 2015 Go Daddy provided e-mail instructions for discontinuing my website services (see attached e-mail exchange). Go Da ddy required a plethora of information, including a copy of my driver's license,before they would discontinue my website services. I asked that they show me where my contract required such informa tion be provided in order to discontinue my website services. They provided a link to the legal documents governing my use of their services. I was unable to locate any specific information regarding documenta tion requirements to discontinue website services. Regardless I provided the requested information.On October 2,2015 Go Daddy informed me that they would not be able to discontinue my website as I had not provided them with all of the information they required (see attached e-mail exchange). They indicated that I had to provide them with a color copy of my driver's license. The black and white copy was inadequate. I once again asked them to sho w me where my contract required a color copy of my driver's license in order to discontinue my website services. They did not respond to this request. I provided a color copy of my driver's license.On October 4,2015 I received formal notification that my "Protected Registration" had been removed from my account (see attached e-mail). I followed up with Go Daddy in an effort to get confirmation from them that they would not assess any further charges to my Capital One credit card account related to my account (Go Daddy account #[redacted]). The individuals I spoke with verbally indica ted that I would receive no fur ther charges.Given my experience with Go Daddy I felt these verbal commitments were inadequate. I asked that they provide such assurances in writing. To date they have refused to provide this written assurance. Consistently I have been told by Go Daddy representa tives that they can-not do this and consistently I have told them that it is not tha t they can-not do it, it is they chose not to. I suggested that they could send me a simple written letter, but again consistently Go Daddy representatives indicated that they could not do this.Bottom line Go Daddy is attempting to charge me for website services that I thought were canceled in September of 2014. Go Daddy should honor my request to have these fees credited back to my Capital One account ending in [redacted].[redacted] (cell phone ###-###-####)cc: [redacted], Go Daddy CEO & Director[redacted], Go Daddy Founder & Director[redacted] Go Daddy Director[redacted] Go Daddy Director[redacted], Go Daddy Director [redacted],Go Daddy Director [redacted],Go Daddy DirectorRevDex.com Central, Northern & Western Arizona
Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has provided multiple gestures of goodwill. On May 4, 2016, to resolve Revdex.com Complaint [redacted], our customer was provided 1-month of hosting services. Furthermore, on July 18, 2016 our customer was provided a hosting plan upgrade and 1-month renewal at no cost after stating they did not have a pleasant interaction with our support team. GoDaddy has provided our customer $54.71 CAD in goodwill gestures. GoDaddy will not continue to provide further services at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. Companies must sometimes make the difficult decision to cease (“end of life”) a...
particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. On May 12, 2015, our customer was notified of GoDaddy’s decision to “end of life” the free hosting service they are utilizing. This notification provided our customer with 37-days’ notice of the discontinuance of this hosting service to allow them time to migrate their hosting files to another hosting plan. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was provided with a customer-specific code for an Economy hosting plan for a one-year term at no charge. Which they decided to not take advantage of. The domain name that automatically renewed on September 18, 2016 and was cancelled on the same day and is in the refundable timeframe. We have refunded the renewal amount for that domain and it should appear within the customer’s account within 5-7 days. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO - GoDaddy
honestly I have attempted to work with the customer support and they are only willing to sell me services that provide the necessary elements that were included in the package I had purchased initially. I suggested migrating me into a different account and pro rating the amount left on the contract. they were unwilling to budge even though the other service packages are notably less expensive than the initial package I had purchased. I am completely upset that it seems natural to alter their services and expect that the paying customers are going to either accept it on faith that they may in future (as specified in their response)correct their error and in the mean time we the customer are forced to deal with being unable to do business with services that were initially purchased.
I was told that I was refunded and I have yet to receive those funds. I was told it would take 5-7 days and it has been about 2 weeks and the bank has no record of this information regarding a refund. This company is fraud